Thanks for taking the time to post. Cool stuff. Just an FYI to people reading this thread. if you get an NB code try yo simply unplug the machine, wait 3 minutes and plug it back in. Equivalent of a PC reboot. Worked for me. If this simple little effort activity doesn't work, I'd move on to Steve's helpful advise
Thanks Steve. Unbelievable how many people have the same prob. I’d rather spend the 3 bucks. Just trying to figure how to get in there! Thanks again. Maybe someone will chime in
Thanks for this video! A suggestion to people that have this issue like myself, replace both connectors and try to give it a little slack even if only one was bad. I replaced only one, and the other connector failed shortly after.
Omg, You are a life Saver. My husband messed up the washer a few weeks ago by putting two pillows in. Ever since we’ve been having issues with the washer. We will definitely check this out on ours too. 🤗❤️
Thanks a lot Steve!! My mother has this machine & after almost two months of not seeing my mom & her having this problem,I came across this video & we followed your method & bingo!! That's wt itt was !! We saved money!! A machine macanic told my mother that it's no good & suggested she buy one of his machines !! Thank God I came thru b4 all that took place.. God bless you & your family & all you do & keep up the good work brthr!!!
Same exact thing happed to my washer. Can’t THANK YOU ENOUGH for your video. Shame on Samsung; can’t believe they attached wiring to the drum that moves. The wire almost have no extra length so it just snaps
Thank you so much! We are due to leave for vacation in 4 days and we thought we were going to have to buy a new washer! You saved the day and I got to show my hubby up!
Thank you, saved me hours of trouble shooting. This was my exact problem. I was able to put a new connector on it without removing the drain pump. I actually soldered my connectors so it would have less of a chance of repeating history.
Thanks for sharing this super helpful video! Had an issue with a similar model of washing machine, sure enough there was a piece of electric fence wire that made it to the impeller on the drain pump. Seems to have fixed the problem!
They actually sell new upgraded springs for these washers which, so far on mine, has eliminated the tub going out of balance. If it is out of warranty and eligible for the 'exploding' top retrofit then you will get an extra year warranty for it. Call and complain. You will get those springs/dampers replaced free of charge.
You might find there are 2 problems that need to be corrected. I had similar problems with my 2011 model. Finally Samsung came out and installed a pump relocation kit. That needs to be done because the drum will eventually always get out of balance and the wires will get ripped off over and over again. #2, you may start getting the DC out of balance error after a few years, to fix that you can extra padding around the top of the drum as the old padding gets squashed down near the top, you have to remove the top cover to fix that. There is also a recall out there to fix major safety issues with this machine, but it does not fix the out of balance issue which is the root of all these problems. Doesn't take a mechanical engineer to figure it out.
Same problem. No error messages. I've been running on extra cycle for years because of it. Originally just recall on top hinge. We had them come fix top and get the changed sticker directions. Now today get notice about the drain. I knew I wasn't hallucinating.
In a row .. 2 washers and 1 dishwasher all under 5 year stopped working. I could fix two of them but top load washer is scraped. Also worth the mention $110+ for dishwasher switch ( should be
On my washer when the water pump was not funtions, water still inside the washer. The display showed up the error code : nd (Your washer is not draining. It can also mean that the unit senses a small clog while draining). Found the broken both connections to the water pump unit. 1st step is unplug the AC and turn off both hot and cold inlet water valves.2nd step check the outlet hose by lower the hose to the 5 inches bucket (mean lower the outlet hose side abouy 10 inches from the washer) inspection the water flow if the water flow fast it will be OK without clog issue. 3rd step check is draining all the water in the washer to external 5 inches bucket repeatedly many times until the washer tube empty. 4th step check is tilting the washer to outlet water hose side about from 30 - 40 degrees angles then using the plastic cup to catch the water still left inside the washer tube until the water has the lowest point as you can. 5th step check is hanging the outlet water hose to the vertical from 15 to higher is better. 6th step check is : use the old blanket to the floor from the left side of the washer then tilting the washer to the blanket on the floor. 7th step check is checking the water pump connectors from the bottom of the washer. I found both connectors on my water pumps were broken. I did use the 5 gallon paint bucket to hold the outlet warter hose for the testing with the external AC wire plug connectors to the water pump and tested. My pump is funtion and pumping the water to the bucket with no issue. After good resulted, I did solder the new connectors and plugged in the water pump. Finally my washer is working great with more issue. I'm happy for the good result and saved the a lot $ for repair it. I can do it and I hope so did you.
Thanks for the Video. This Helped allot. My Problem was that the actual connector is loose internally on the motor. When in test mode I crawled under there and moved around the Yellow and Black wire and The pump would turn on and off. I replaced the Terminals but it would still turn on and off Intermittenly.. After removing the pump and Testing it with a ohmmeter same thing sometimes I would get a reading and than nothing. I now at least now that the pump is what I need.
Got this washer back in 2013, nothing but headaches with it. It will spin violently, then stop and give a DC error code. Not surprisingly, this model is part of Samsung's possible recall on top-loading washers due to some "exploding." lol. ::sigh:: Going with a damn agitator washer from Maytag or Whirlpool next time. I'd advice others to do the same...
Every manufacturer has problems like this. The "exploding" thing you heard about is people washing water repellent clothing on normal cycle and not correct cycle. The Recall parts are 2 warning labels. a new label that goes around your selector switch and some hooks installed under the lid to keep the lid from blowing off when someone washes their cloths wrong. There is nothing physically wrong with the machine, its just being miss used. If someone has had the upgrade kit installed and now it doesn't work or drain, call Samsung, they will get someone out there to get it fixed right. Being a Samsung tech and a whirlpool tech both, Samsung is by far a better company when it comes to getting your product serviced.
My Samsung washer m/# WF203ANS/XAC is flashing error code nd. According Samsung tech support my washer doesn't have the drain pump filter. I replace the drain pump any way. Still same error code. Fuse problem? Where is the fuse? Any other possibility? Please help.
I'm having the same issue. Should I remove the drain pump completely before I locate the wires? I was able to tilt the washer so I was able to see underneath but I didn't want water to wet the drain pump. I also tested the drain pump and I can actually hear that it's working while in yet mode. Do you think the incoming voltage is good, since the drain pump turns on? Thanks again for the video.
I was never able to fix the unbalancing issue so we actually sold it to a scrapper and bought a new washing machine. Apparently with these Samsung machines it's a common issue.
Hey Steve. This issue just reared it’s ugly head on my machine. How do I get that lower panel off in the rear to get in under there? It doesn’t have screws as you know. I have a feeling your remedy is the solution to my issue but don’t know where all the wires are located
Sean Durant I got rid of this thing a few years ago so I don't remember how I got the back panel off, hopefully there's a vid out there that can show you how, I know this doesn't help but I would just search on yt.
Cut the old contactors off at the pump, strip about a quarter inch of the wire insulation off exposing fresh copper wiring, insert newly exposed wire into your new contactor/connector, there should be a pinhole at the base of the new connector or a thin slot for the new wire, and once the wire is in you crimp/squeeze the metal part onto the wire so it grabs it and won't let go. You can use needle nose pliers or regular pliers for that part.
@@stevemakoskijr8074 thanks alot, I'm 700 miles away from my wife so I can't really do it myself, your video helps a lot, thanks for the reply you are good person
Thanks for taking the time to post. Cool stuff. Just an FYI to people reading this thread. if you get an NB code try yo simply unplug the machine, wait 3 minutes and plug it back in. Equivalent of a PC reboot. Worked for me. If this simple little effort activity doesn't work, I'd move on to Steve's helpful advise
We thank you from the bottom our hearts for sharing this video! This was our exact problem and you saved us a ton of money!! Many thanks!!
Thanks Steve. Unbelievable how many people have the same prob. I’d rather spend the 3 bucks. Just trying to figure how to get in there! Thanks again. Maybe someone will chime in
Thanks for this video! A suggestion to people that have this issue like myself, replace both connectors and try to give it a little slack even if only one was bad. I replaced only one, and the other connector failed shortly after.
Omg, You are a life Saver. My husband messed up the washer a few weeks ago by putting two pillows in. Ever since we’ve been having issues with the washer. We will definitely check this out on ours too. 🤗❤️
Thanks a lot Steve!!
My mother has this machine & after almost two months of not seeing my mom & her having this problem,I came across this video & we followed your method & bingo!!
That's wt itt was !!
We saved money!!
A machine macanic told my mother that it's no good & suggested she buy one of his machines !!
Thank God I came thru b4 all that took place..
God bless you & your family & all you do & keep up the good work brthr!!!
Same exact thing happed to my washer. Can’t THANK YOU ENOUGH for your video. Shame on Samsung; can’t believe they attached wiring to the drum that moves. The wire almost have no extra length so it just snaps
Thank you so much! We are due to leave for vacation in 4 days and we thought we were going to have to buy a new washer! You saved the day and I got to show my hubby up!
Thank you, saved me hours of trouble shooting. This was my exact problem. I was able to put a new connector on it without removing the drain pump. I actually soldered my connectors so it would have less of a chance of repeating history.
Thank you very much for uploading this video. This happened to my washer, and your fix worked perfectly. Saved me money and frustration!!
Thanks for sharing this super helpful video! Had an issue with a similar model of washing machine, sure enough there was a piece of electric fence wire that made it to the impeller on the drain pump. Seems to have fixed the problem!
Thank you for the video. I was able to replace the connector on my 2012 washer without taking off the pump.
I had the same problem and this video was very helpful. Thank you Steve!!!
Awesome video. Saved me a whole lot of time. Was up and running in no time!
They actually sell new upgraded springs for these washers which, so far on mine, has eliminated the tub going out of balance. If it is out of warranty and eligible for the 'exploding' top retrofit then you will get an extra year warranty for it. Call and complain. You will get those springs/dampers replaced free of charge.
Thank you so much! We bought a new pump but it was the wires.
You might find there are 2 problems that need to be corrected. I had similar problems with my 2011 model. Finally Samsung came out and installed a pump relocation kit. That needs to be done because the drum will eventually always get out of balance and the wires will get ripped off over and over again. #2, you may start getting the DC out of balance error after a few years, to fix that you can extra padding around the top of the drum as the old padding gets squashed down near the top, you have to remove the top cover to fix that. There is also a recall out there to fix major safety issues with this machine, but it does not fix the out of balance issue which is the root of all these problems. Doesn't take a mechanical engineer to figure it out.
Tanks Steve I have the same Washers Brand and spinning wasn’t working and tanks to you vídeo I fix my washers machine 👌🏻
Same problem. No error messages. I've been running on extra cycle for years because of it. Originally just recall on top hinge. We had them come fix top and get the changed sticker directions. Now today get notice about the drain. I knew I wasn't hallucinating.
thanks man! this was it, i just stripped the negative wire and reconnected
Thanks, great help Steve.
In a row .. 2 washers and 1 dishwasher all under 5 year stopped working. I could fix two of them but top load washer is scraped. Also worth the mention $110+ for dishwasher switch ( should be
On my washer when the water pump was not funtions, water still inside the washer. The display showed up the error code : nd (Your washer is not draining. It can also mean that the unit senses a small clog while draining). Found the broken both connections to the water pump unit. 1st step is unplug the AC and turn off both hot and cold inlet water valves.2nd step check the outlet hose by lower the hose to the 5 inches bucket (mean lower the outlet hose side abouy 10 inches from the washer) inspection the water flow if the water flow fast it will be OK without clog issue. 3rd step check is draining all the water in the washer to external 5 inches bucket repeatedly many times until the washer tube empty. 4th step check is tilting the washer to outlet water hose side about from 30 - 40 degrees angles then using the plastic cup to catch the water still left inside the washer tube until the water has the lowest point as you can. 5th step check is hanging the outlet water hose to the vertical from 15 to higher is better. 6th step check is : use the old blanket to the floor from the left side of the washer then tilting the washer to the blanket on the floor. 7th step check is checking the water pump connectors from the bottom of the washer. I found both connectors on my water pumps were broken. I did use the 5 gallon paint bucket to hold the outlet warter hose for the testing with the external AC wire plug connectors to the water pump and tested. My pump is funtion and pumping the water to the bucket with no issue. After good resulted, I did solder the new connectors and plugged in the water pump. Finally my washer is working great with more issue. I'm happy for the good result and saved the a lot $ for repair it. I can do it and I hope so did you.
Steve, thanks for sharing this experience. Where did you find the procedure for the "self-test" mode?
Hey the plastic to my drain pump was broken can you tell me the proper name product number for the pump
Thanks for the Video. This Helped allot. My Problem was that the actual connector is loose internally on the motor. When in test mode I crawled under there and moved around the Yellow and Black wire and The pump would turn on and off. I replaced the Terminals but it would still turn on and off Intermittenly.. After removing the pump and Testing it with a ohmmeter same thing sometimes I would get a reading and than nothing. I now at least now that the pump is what I need.
no problem konrad, better to fix it yourself than pay some "expert" $180.
Konrad Diesel Power r
Got this washer back in 2013, nothing but headaches with it. It will spin violently, then stop and give a DC error code.
Not surprisingly, this model is part of Samsung's possible recall on top-loading washers due to some "exploding." lol. ::sigh:: Going with a damn agitator washer from Maytag or Whirlpool next time. I'd advice others to do the same...
Every manufacturer has problems like this. The "exploding" thing you heard about is people washing water repellent clothing on normal cycle and not correct cycle. The Recall parts are 2 warning labels. a new label that goes around your selector switch and some hooks installed under the lid to keep the lid from blowing off when someone washes their cloths wrong. There is nothing physically wrong with the machine, its just being miss used. If someone has had the upgrade kit installed and now it doesn't work or drain, call Samsung, they will get someone out there to get it fixed right. Being a Samsung tech and a whirlpool tech both, Samsung is by far a better company when it comes to getting your product serviced.
I had this same machine and hated it. I bought a Speed Queen series 8 top loader. Best machine I ever owned. I highly recommend it.
Thanks man. How did you test the pump to know it was ok? I can hear a huming sound, but no water pumping.
Thank you
How did you calibrate it?
should buy the updated drain pump and wiring harness !!!
My Samsung washer m/# WF203ANS/XAC is flashing error code nd. According Samsung tech support my washer doesn't have the drain pump filter. I replace the drain pump any way. Still same error code. Fuse problem? Where is the fuse? Any other possibility? Please help.
Since there are 2 wires / slots, does it matter on which one you put them back ? Also is resetting it mandatory?
What was the error code you were getting, if any?
The issue is you bought a Samsung.
M C Amen! Never again!
😥
Thx Dude!
I'm having the same issue. Should I remove the drain pump completely before I locate the wires? I was able to tilt the washer so I was able to see underneath but I didn't want water to wet the drain pump. I also tested the drain pump and I can actually hear that it's working while in yet mode. Do you think the incoming voltage is good, since the drain pump turns on? Thanks again for the video.
krystle Adams woman with granddaughter and
Thanks Steve! How do you fix the balancing issue though?
I was never able to fix the unbalancing issue so we actually sold it to a scrapper and bought a new washing machine. Apparently with these Samsung machines it's a common issue.
This is such a good video. Thanks for posting.
Hey Steve. This issue just reared it’s ugly head on my machine. How do I get that lower panel off in the rear to get in under there? It doesn’t have screws as you know. I have a feeling your remedy is the solution to my issue but don’t know where all the wires are located
Sean Durant I got rid of this thing a few years ago so I don't remember how I got the back panel off, hopefully there's a vid out there that can show you how, I know this doesn't help but I would just search on yt.
Is there a part for just the housing where the motor sits in? Mine broke.
Not sure about that, a quick google search might be able to help find one.
that drain pump is so much quieter than mine
How do you reconnect them?
Cut the old contactors off at the pump, strip about a quarter inch of the wire insulation off exposing fresh copper wiring, insert newly exposed wire into your new contactor/connector, there should be a pinhole at the base of the new connector or a thin slot for the new wire, and once the wire is in you crimp/squeeze the metal part onto the wire so it grabs it and won't let go. You can use needle nose pliers or regular pliers for that part.
@@stevemakoskijr8074 thanks alot, I'm 700 miles away from my wife so I can't really do it myself, your video helps a lot, thanks for the reply you are good person
I was wondering if you can help me identify a piece on the washer, not sure how to show you the picture?
thats expensive $3...