Items used in this video & recommended products: OTG Adapter Amazon US - amzn.to/3fWog4T Amazon UK - amzn.to/3sZPrzj OTG cable Amazon US - amzn.to/3uw6uJA Amazon UK - amzn.to/323FB3D Official Power Adapter US - amzn.to/3DUsPFZ UK - amzn.to/3nPLfSw Official USB Cable US - amzn.to/3HQX8zz UK - amzn.to/3nTB53v Wired USB Keyboard: Amazon US - amzn.to/35rE9NO Amazon UK - amzn.to/3JVYbif New Firestick US - tiny.cc/fireusa UK - tiny.cc/fireuk
this young lady know what's she's talking about, I'm glad I came across this video. I was able to fix my problem. In my particular case, the reason was that stick was too hot because I use it on a plasma TV and they have the tendency of getting kinda hot. Thank you!!!
OMG! You’re a life saver. I’ve tried everything before this video and nothing worked. I’ve stopped the video in 4:58 and it worked perfectly. Thank you. I was about to box my AFTV box and use a different one,but you were a God sent. Keep doing the great job. Cheers! 👍🙏👏👏👏👏👏😊🤗
On mine too, I did a bunch a troubleshooting tried different fharging adapters, and cables. Found out it was the not original cable, the original has indentations on both connectors. For troubleshooting purposes I connected cable to my phone and ran the ampere app. It showed the faulty cable charge only at 800 mA and the good original charged at 1300 mA.
Thank you for this "boot loop fixed" video!! I had tried almost all of the tricks, but checking the parts and TV ports worked! It was either the Amazon adapter that came with our 4K Fire stick or the TV HDMI port we were using or both. Either way it is now working! Great video!
FireTVSticks thank you for the help today! I was stuck in bootloops earlier and now they are all fixed it seems. Was using a poor USB- micro B cable to power the firestick, once applied a new micro B cable I am not in bootloop and :) thank you
I tried everything before watching your video. Took your advice and disconnected USB from TV and used the Amazon power adaptor. Problem solved. Thank you. You are a star ⭐️
Great video, you covered all bases :) I was using with a Sony Bravia, I tried several USB adapters (even 3A), but when connected with original USB power adapter, worked solid. Also ensure proper TV settings made. Thanks
Another great video from T. Only thing that worked for me was getting a 4k Max. I gave up on the standard 4k model after 3 faulty units in a row! If its less than a year Amazon should replace the unit itself at the very least. I had the credit for a full price one put back in my account then i spent the extra £5. That was even though i bought it half price during black Friday. Theres apparently LOADS of dodgy sticks around guys so beware if none of these great tips work you probably have one!
Excellent video. May I suggest you update your keywords as you do not come up in searches for rebooting, error messages, etc. It is hard to find your video.
I got a firecube and had about just over a year, one day and turned it on It just went black I tried everything changed cables changed hdmi cable left it off over night but it's still black & won't do anything only thing I haven't done is talked Amazon that's my next step thanks to you for mentioning it in your video😅
Number one worked ..thank God ..I did not want to have to buy a new fire stick.. you were so helpful ..I'm glad I found you as quick as I did on here.. keep up the good work .. a very happy RUclips viewer..USA..
Great video! I have a question because I don’t know if this could be an indication of the fire stick not working but I tried the restart and factory reset method with the remote but nothing is happening at all. I even changed the batteries to make sure that wasn’t the reason why nothing was happening, but the message of shutting down or asking if I want to factory reset still didn’t display. I was holding the button down for a while too lol. In that case what should I do? Thank you in advance
I've noticed that mine seems to do this only when my fiestick only has less than 1 gb left. They sure don't give you much room! Now I have to delete most apps. I only keep a few that I regularly watch... then reinstall one if i want to watch a particular show. Since I have youtube, Netflix & Hulu already built into my TV, I don't put them on my firestick. I make sure to always have at least 2gb left. Plus, clearing each apps cache helps too.
My friend has a problem with his Fire stick it doesn’t boot at all just a black screen - I have tried it in my tv using all my wires and HDMI that didn’t work either. Plugged mine back in and it does work so I know there’s no issue with the ports/cables. Any idea what it could be or how to fix it please? Thanks
I've had my Amazon FireTV for several years. I was watching Hulu last night, and my screen froze mid-broadcast. It remained frozen all night. I was tired of looking at the frozen image, so I closed my entertainment center so that I wouldn't have to continue looking at the frozen image. This morning, I opened up my entertainment center and the screen was no longer frozen, but it was just black/blank. I tried pressing and holding down buttons on the remote control, but the screen remained blank. My entertainment center has two power outlets, one on top of the other. The power cord was plugged into the top outlet, and it has always been plugged into that outlet since I've owned the tv. I unplugged the power cord from the top outlet and plugged it into the bottom outlet. VOILA! That did the trick! The tv powered up and I was able to select channels and watch tv again!
Mine has just done this to me started acting up 2 weeks ago but today it’s not working at all / been unplugging - rebooting my router/ it’s about 2 years old…… I assumed it would last longer…… I’m using the items that came in the box. It’s loaded the storage optimisation window after unplugging everything for the 5th time. It’s now stuck on optimisation window and I’m unable to force a reboot/reset. Il try leaving it longer…..
Hi, had an issue with this, my Fire Stick was booting up to the homescreen and then rebooting on a loop. Initially I tried disconnecting everything and then reconnected after about 15 minutes which did help for a while but then it started looping again. I then changed the power supply to the original Amazon charger and USB cable. Everything seems to be working correctly again now. Thanks for advice 😁👍
I'm trying to fix a friends stick but the key board wont stay powered long enough for me to input to key strokes, (it does power on for around 5 seconds though as its led so i can see). the keyboard is fine as it works and powers normally when i use it with my own stick, baffled why its not staying powered on. Love the channel✌
Is your friend's Firestick powered by a USB port on the back of their TV? If so, it probably isn't providing enough power. You would need to use the power adapter.
Thanks for replying I did respond but for some reason it's not showing, I have tried all the unplugging etc. but it's still stuck on the solid blue light, stays on for a short time then goes out, then it comes back on repeat, (there's also a light blueish coloured light sweeps from side to side in the background of the solid light) It's been unplugged for days, plugged it in and back to the same as above. I have tried a factory reset using buttons on the cube but nothing happens, and it's still just the fire tv logo on screen, so possibly it's for the skip. It's around £130 for a new one, decided to set up an old fire stick instead. /Basically it's like it's totally Frozen. Cheers Andy
I love you i love you i love you. I was going crazy for dayyyysss. I had lost the usb cord that came with it when I moved and tried everything and it didn’t work out. 2secondes with your video I went and tried all my different android usb cord and it worked !!!!!!
Tonya, nice video. If you decide to update your video, let everyone know that they will need the serial number to the device when calling amazon. If they have more than one device, Amazon will want to know which one it is causing the problem. If they are not sure and Amazon deletes the device (Which they do for returns) then there will be an issue if the wrong device is deleted. Then mutiple devices will have to be sent back. They can't undo the delete process from Online because it shuts down the process of your wifi connection to firestick and they can know longer connect via theirs. Once deleted the stick it is useless until it gets to their team of trouble shooters who refurbish them. Have a wonderful day.
I just bought a video capture device and am wondering if the video capture device will allow me to start the firestick in safe mode? Thank you for your help.
Well, I suppose I could’ve tried a new cable or adapter for my old fire stick but I just ended up buying a new one with the upgrade option and saved a bit of money. So I think it was about $25 with tax. I am in the USA and new fire stick is working like a charm. Just be sure you only get the 4K if your TV is compatible with that. I have an older Sony model that is not 4K it’s just HD, so I just got to the upgraded version of the fire stick compatible with this TV. This is my third fire stick, they do not last forever. I had added a few more apps for streaming on my older Firestick that may have been the end of its life as I knew it.
Also you can turn on the TV and as soon as you see the FIRETV logo come up on the screen unplug the TV. Leave it off for a couple of minutes and plug back in. That worked for me.
I have tried the keyboard method with no results. The Firestick won't go into safe mode and is stuck at the Firestick logo. I'm using a wireless keyboard with the USB dongle plugged into OTG cable, power in and power out to the Firestick. Do I need to be using a wired keyboard? Thanks in advance...you're instructional videos are invaluable!
While I'm not exactly sure, it's possible that using a wired keyboard could give you better results. I haven't tried it with a wireless keyboard, so I can't say for sure.
@@FireTVSticks Thanks, Tanya! My grandson is loaning me a spare USB wired keyboard today so we'll soon find out if that is the problem. If that doesn't work I'm through with this defective hunk of plastic...hahaha! I'll let you and the page know how it goes.
I have a 2nd generation firestick and I've tried everything to no avail. I changed hdmi ports, tried different USB cables, used power cable, unplugged and waited, plugged directly into port without extender, left it plugged in for days, plugged it into a different TV and still nothing works. I tried a factory reset with the remote but it won't respond to the command either I think it's just fried.
Hello, I recently purchased an OTG cable, as well as a wired keyboard, and attempted to get it into safe mode, however, I know it isn't recognizing the keyboard, because when I press the caps lock button, nothing happens, however, when plugged directly into my MacBook Pro, it worked, and I also tried to see if it would work plugging it into the USB port on my tv, but it wouldn't work that way either. Is there something I could be doing wrong?
Items used in this video & recommended products:
OTG Adapter
Amazon US - amzn.to/3fWog4T
Amazon UK - amzn.to/3sZPrzj
OTG cable
Amazon US - amzn.to/3uw6uJA
Amazon UK - amzn.to/323FB3D
Official Power Adapter
US - amzn.to/3DUsPFZ
UK - amzn.to/3nPLfSw
Official USB Cable
US - amzn.to/3HQX8zz
UK - amzn.to/3nTB53v
Wired USB Keyboard:
Amazon US - amzn.to/35rE9NO
Amazon UK - amzn.to/3JVYbif
New Firestick
US - tiny.cc/fireusa
UK - tiny.cc/fireuk
Had to use different USB port worked perfectly! Thanks so much!!
Throwing in trash worked for me.
😂
-You're right. I'm extremely tempted.
I'm probably gonna have to throw it away F My LiFE!
Yup
My next plan 😂
A hammer and Roku fixed my problem. I feel better now.
THANK YOU! Amazon could not resolve my issue but 3 minutes into your presentation, I fixed my issue!
this young lady know what's she's talking about, I'm glad I came across this video. I was able to fix my problem. In my particular case, the reason was that stick was too hot because I use it on a plasma TV and they have the tendency of getting kinda hot. Thank you!!!
OMG! You’re a life saver. I’ve tried everything before this video and nothing worked. I’ve stopped the video in 4:58 and it worked perfectly. Thank you. I was about to box my AFTV box and use a different one,but you were a God sent. Keep doing the great job. Cheers! 👍🙏👏👏👏👏👏😊🤗
Replacing the power cord worked. Great advice! Thanks
You're welcome!
On mine too, I did a bunch a troubleshooting tried different fharging adapters, and cables. Found out it was the not original cable, the original has indentations on both connectors. For troubleshooting purposes I connected cable to my phone and ran the ampere app. It showed the faulty cable charge only at 800 mA and the good original charged at 1300 mA.
Fixed! Changed the micro-usb cable 😊 thanks!
Thank you so much for this video and yesterday my fire stick did froze since yesterday and this morning my screen came back on.
Note: on some keyboards the menu key is also labeled the CTRL on the right side of the keyboard. Great Job.
Thanks Tanya, resetting from the remote worked for me. Love your presenting style, keep em coming.
Thanks. Not sure which one worked, but thanks to you, I didn't have to trash my firestick.
Consejos de gran ayuda, que bueno. Gracias Tanya.
Thank you 🙏. I plugged fire stick into hdmi2 and it’s working perfectly 👏🥳
Great info. I switched HDMI inputs and that fixed the problem. Thanks
Same here, she’s the best ❤
THANK YOU!!!!! I was going to give up. This is the only video that actually helped me. Thanks again!!!
Glad I could help!
I dont know exactly which procedure worked, but I got it working thanks to you
Glad it helped.
Thank you!!! With the option 2 works again
Oh my god, your tip about how to boot into safe mode with a keyboard saved my Fire Stick. Thank you so much :)
Qué problema presentaba el tuyo?
Did you use a wired keyboard? Or a usb wireless? I tried a wireless one and it didn’t work, unfortunately
TANYA, I MIGHT GIVE THAT A TRY. I TRY EVERY TRICK IN THE BOOK. THANKS FOR THE TIP HAVE A NICE DAY. TAKE CARE.
Yup. Fire stick would not even be detected before. But I changed the cable and immediately started working. Thanks a bunch ❤
Great to hear!
Thank you for this "boot loop fixed" video!!
I had tried almost all of the tricks, but checking the parts and TV ports worked! It was either the Amazon adapter that came with our 4K Fire stick or the TV HDMI port we were using or both. Either way it is now working!
Great video!
Glad it helped
Thank you so much your advice how fix my firestick.❤
FireTVSticks thank you for the help today!
I was stuck in bootloops earlier and now they are all fixed it seems. Was using a poor USB- micro B cable to power the firestick, once applied a new micro B cable I am not in bootloop and :)
thank you
Boot loop sequence fixed! It was the USB power plug. Glad I found your video. Thank you!
How could the USB not work if it poeered it up fornyou tonsee then logo?
Thank you. First solution worked.
Thank you. I switched adapters and it worked
I tried everything before watching your video. Took your advice and disconnected USB from TV and used the Amazon power adaptor. Problem solved. Thank you. You are a star ⭐️
VERY HELPFUL. THANKS.
Glad it was helpful!
Thank You So Much!!! A MUCH NEEDED lecture for me!!! I hope ALL is well with you and yours!!!
Same to you! Thank you for watching and thank you for being an awesome person by supporting my channel with your membership, I appreciate you! 😊👍❤️
Awesome! I can save a lot of friends system now.
Thank you so much ..After watching this video, my problem of stuck has been fixed .🙏
I switched HDMI ports and it worked. Thanks for yet again another great video!
The keyboard ⌨️ trick worked for me. You are a darling, thanks 🙏👍❤
Thank you so much for this info Tanya.
Glad it was helpful!
Mine simply wasn't completely attached from the wall to the usb cable! OMG! Great info either way! Thank you!
Great video, you covered all bases :) I was using with a Sony Bravia, I tried several USB adapters (even 3A), but when connected with original USB power adapter, worked solid. Also ensure proper TV settings made. Thanks
Another great video from T. Only thing that worked for me was getting a 4k Max. I gave up on the standard 4k model after 3 faulty units in a row! If its less than a year Amazon should replace the unit itself at the very least. I had the credit for a full price one put back in my account then i spent the extra £5. That was even though i bought it half price during black Friday. Theres apparently LOADS of dodgy sticks around guys so beware if none of these great tips work you probably have one!
Damn those dodgey sticks🍆!! 🤣😂😅
(Sorry.. my minds always in the gutter lol)
I did the same thing!😩
Holy cow, this production quality is insane lol
Excellent video. May I suggest you update your keywords as you do not come up in searches for rebooting, error messages, etc. It is hard to find your video.
Thanks for the tip!
I got a firecube and had about just over a year, one day and turned it on It just went black I tried everything changed cables changed hdmi cable left it off over night but it's still black & won't do anything only thing I haven't done is talked Amazon that's my next step thanks to you for mentioning it in your video😅
Good luck!
Wow. Wow. Thanks you for helping me. I just restarted and everything works perfect. Thanks you…
Glad it helped
My stick was stuck in connecting to the network, so the reset using the remote worked. Thanks!
Thank you it worked for me.
thanks it work (the usb power cord was brocken) greeting from Hungary
Thank you for this video. Apparently I was just using the wrong adapter box in the socket. Accidentally switched the boxes when moving.
Big thanks, resetting to factory reset helped my issue
Glad I could help
You saved me. Love you for your content. Simply amazing
You’re welcome 😊
Thank you my issue was the cord, and i had tried all other information yours was the only one to advise trying a new cord. Again thank you
Number one worked ..thank God ..I did not want to have to buy a new fire stick.. you were so helpful ..I'm glad I found you as quick as I did on here.. keep up the good work .. a very happy RUclips viewer..USA..
Thank you, Yep the problem was (me putting the usb cable into the TV), So BIG thank you all sorted
The HDMI cable change did the trick for me thanks
Great video! I have a question because I don’t know if this could be an indication of the fire stick not working but I tried the restart and factory reset method with the remote but nothing is happening at all. I even changed the batteries to make sure that wasn’t the reason why nothing was happening, but the message of shutting down or asking if I want to factory reset still didn’t display. I was holding the button down for a while too lol. In that case what should I do? Thank you in advance
You could try the steps listed here: firetvsticks.com/reset-firestick/
I've noticed that mine seems to do this only when my fiestick only has less than 1 gb left. They sure don't give you much room!
Now I have to delete most apps. I only keep a few that I regularly watch... then reinstall one if i want to watch a particular show. Since I have youtube, Netflix & Hulu already built into my TV, I don't put them on my firestick. I make sure to always have at least 2gb left. Plus, clearing each apps cache helps too.
Thank you so much!! Very helpful
Merci, très bons conseils, you are the best!
My friend has a problem with his Fire stick it doesn’t boot at all just a black screen - I have tried it in my tv using all my wires and HDMI that didn’t work either. Plugged mine back in and it does work so I know there’s no issue with the ports/cables. Any idea what it could be or how to fix it please? Thanks
HI Phil, did you contact Amazon?
As Pocket Change commented, has your friend contacted Amazon?
Great tips.
Glad you think so!
Thank you!
Thank you for the help 😇
No problem 😊
THANK YOU SO MUCH!
Yippee, a little later... lol have sign in screen. Thank you for this guide, FACTORY RESET worked for me.
Digging the cobra kai t skirt!
Cool video Tanya
Thank you Tanya
Good video Tanya.
Thanks finally worked!
Glad it helped
Thanks Tanya. Always great to know.
My pleasure!
No 5 did the trick, thanks Tanya 👏
You’re welcome 😊
Hi. Beautiful just to let everyone know that I had to use a key board to get mine out of the boot loaed
Very helpful video. Thanks my firestick 4k worked by disconnecting and reconnecting after 2 mins.
I've had my Amazon FireTV for several years. I was watching Hulu last night, and my screen froze mid-broadcast. It remained frozen all night. I was tired of looking at the frozen image, so I closed my entertainment center so that I wouldn't have to continue looking at the frozen image.
This morning, I opened up my entertainment center and the screen was no longer frozen, but it was just black/blank. I tried pressing and holding down buttons on the remote control, but the screen remained blank.
My entertainment center has two power outlets, one on top of the other. The power cord was plugged into the top outlet, and it has always been plugged into that outlet since I've owned the tv. I unplugged the power cord from the top outlet and plugged it into the bottom outlet. VOILA! That did the trick! The tv powered up and I was able to select channels and watch tv again!
Mine has just done this to me started acting up 2 weeks ago but today it’s not working at all / been unplugging - rebooting my router/ it’s about 2 years old…… I assumed it would last longer…… I’m using the items that came in the box. It’s loaded the storage optimisation window after unplugging everything for the 5th time. It’s now stuck on optimisation window and I’m unable to force a reboot/reset. Il try leaving it longer…..
Thank you
Hi Tanya great video
Thanks
Thanks You very much
*Good shirt Tanya. I have the same 1*
So cool!
Hi, had an issue with this, my Fire Stick was booting up to the homescreen and then rebooting on a loop. Initially I tried disconnecting everything and then reconnected after about 15 minutes which did help for a while but then it started looping again. I then changed the power supply to the original Amazon charger and USB cable. Everything seems to be working correctly again now. Thanks for advice 😁👍
I'm trying to fix a friends stick but the key board wont stay powered long enough for me to input to key strokes, (it does power on for around 5 seconds though as its led so i can see).
the keyboard is fine as it works and powers normally when i use it with my own stick,
baffled why its not staying powered on.
Love the channel✌
Is your friend's Firestick powered by a USB port on the back of their TV? If so, it probably isn't providing enough power. You would need to use the power adapter.
Thanks for replying I did respond but for some reason it's not showing, I have tried all the unplugging etc. but it's still stuck on the solid blue light, stays on for a short time then goes out, then it comes back on repeat, (there's also a light blueish coloured light sweeps from side to side in the background of the solid light) It's been unplugged for days, plugged it in and back to the same as above. I have tried a factory reset using buttons on the cube but nothing happens, and it's still just the fire tv logo on screen, so possibly it's for the skip. It's around £130 for a new one, decided to set up an old fire stick instead. /Basically it's like it's totally Frozen. Cheers Andy
Did you power down your internet router?
I love you i love you i love you. I was going crazy for dayyyysss. I had lost the usb cord that came with it when I moved and tried everything and it didn’t work out. 2secondes with your video I went and tried all my different android usb cord and it worked !!!!!!
Tonya, nice video. If you decide to update your video, let everyone know that they will need the serial number to the device when calling amazon. If they have more than one device, Amazon will want to know which one it is causing the problem. If they are not sure and Amazon deletes the device (Which they do for returns) then there will be an issue if the wrong device is deleted. Then mutiple devices will have to be sent back. They can't undo the delete process from Online because it shuts down the process of your wifi connection to firestick and they can know longer connect via theirs. Once deleted the stick it is useless until it gets to their team of trouble shooters who refurbish them. Have a wonderful day.
Great tip , must bear that in mind as i have to contact amazon as my stick only has a black screen now . Hopefully have original box .
I just bought a video capture device and am wondering if the video capture device will allow me to start the firestick in safe mode? Thank you for your help.
I'm not 100% certain, but you can give it a try!
Well, I suppose I could’ve tried a new cable or adapter for my old fire stick but I just ended up buying a new one with the upgrade option and saved a bit of money. So I think it was about $25 with tax. I am in the USA and new fire stick is working like a charm. Just be sure you only get the 4K if your TV is compatible with that. I have an older Sony model that is not 4K it’s just HD, so I just got to the upgraded version of the fire stick compatible with this TV. This is my third fire stick, they do not last forever. I had added a few more apps for streaming on my older Firestick that may have been the end of its life as I knew it.
👍
mine needs a micro USB port replacement I have a couple different models but my second GEN needs one It’s the very second model that came out.
👍👌🇨🇦❤, I wonder if this is what happens to me in the morning, stuck in a boot loop,🤔😉🤣
Great info 👍
Glad you think so!
Thank you for the tips it worked perfectly !
Thank you it worked
Glad it helped!
This worked I tried everything
Also you can turn on the TV and as soon as you see the FIRETV logo come up on the screen unplug the TV. Leave it off for a couple of minutes and plug back in. That worked for me.
Thank u dear
I have tried the keyboard method with no results. The Firestick won't go into safe mode and is stuck at the Firestick logo. I'm using a wireless keyboard with the USB dongle plugged into OTG cable, power in and power out to the Firestick. Do I need to be using a wired keyboard? Thanks in advance...you're instructional videos are invaluable!
While I'm not exactly sure, it's possible that using a wired keyboard could give you better results. I haven't tried it with a wireless keyboard, so I can't say for sure.
@@FireTVSticks Thanks, Tanya! My grandson is loaning me a spare USB wired keyboard today so we'll soon find out if that is the problem. If that doesn't work I'm through with this defective hunk of plastic...hahaha! I'll let you and the page know how it goes.
Back to the drawing board. Wired USB keyboard didn't work.
I disconnected mine from the wall and plugged it into the tv USB port and it fixed it.
I have a 2nd generation firestick and I've tried everything to no avail. I changed hdmi ports, tried different USB cables, used power cable, unplugged and waited, plugged directly into port without extender, left it plugged in for days, plugged it into a different TV and still nothing works. I tried a factory reset with the remote but it won't respond to the command either I think it's just fried.
As also mentioned as a tip in the video, have you tried talking to Amazon?
Short of talking to Amazon, I also tried everything and no luck
Same issue😢
Hello, I recently purchased an OTG cable, as well as a wired keyboard, and attempted to get it into safe mode, however, I know it isn't recognizing the keyboard, because when I press the caps lock button, nothing happens, however, when plugged directly into my MacBook Pro, it worked, and I also tried to see if it would work plugging it into the USB port on my tv, but it wouldn't work that way either. Is there something I could be doing wrong?
Hi, sorry you are having issues. Did you try entering the keys as demonstrated in the video to get into safe mode or did you only try the caps button?
Faulty otg cable used to expand memory storage. Removed otg cable and everything went back to normal operation. 5gigs is just not enough memory.
I changed the usb cord. That worked for me
nothing has worked for me in my 4k fire stick, with the boot loop cycle stuck on screen.
any other options?
Did you attempt tips 6 and 7? How did they turn out?