Effective operational support for a ServiceNow platform

Felix Ortiz discusses the common oversight organizations face after implementing ServiceNow. He emphasizes that completing the implementation is just the beginning, and the real challenge lies in ongoing support and operational management. Many underestimate the continuous effort required to meet customer demands, stabilize the environment, and manage upgrades and reports.
#TheDistilleryPodcast #ServiceNow #ITManagement
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Cask makes the difficult easy for clients by harnessing the power of ServiceNow to design, enable, and sustain digital transformation. As an industry-recognized leader and ServiceNow Elite partner, Cask’s portfolio includes consulting, implementation, development, transformation, and managed services solutions that enable clients to execute an end-to-end digital vision and realize the full value of their ServiceNow investment.
Cask offers domain expertise across IT, Human Resources, Security and Risk Management, Customer Service, Finance, Procurement, and Operations, as well as integrated design thinking and organizational change management.