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Charging the right amount of money for a repair, not a easy decision, Acer laptop not coming on.
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- Опубликовано: 8 мар 2022
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Sorin...my hero...my laptop got damaged.. because I found this channel and here I am.. addicted these videos....just few of them..but I learned so much... thank you..
Some shops will charge a flat diagnostic fee and give the customer an estimate. If the customer accepts the estimate, the diagnostic fee is applied towards the total labor cost since the device has already been disassembled. It's fair for the customer and the shop.
Thats what i do
I primarily came for electronics and end up learning business strategy and social interaction. Sorin the great fixer, economist and sociologist🙏🙏🙏
Hello Sorin.
You can plug in the dead charger and in that way the detection pin is shorted to ground thru it.
Then you just apply power from your dc power supply with one hand and with the other hand press power buton. 😉
this is good idea
this man is totally correct.
"when you are helping and you end up losing money - you stop helping"
in the past ive had situations such as that repeatedly..
in fact its why i pretty much stopped repairing laptops.
but somehow this doesn't apply to bigger scales such as immigration
@@alexisfrjp I'll go to UK to fix my car, I'll replace brake pads, then claim total car repair for anything broken. Nobody believes this nonsense guys, stop claiming you live in wonderland.
@@juliusvalentinas comparison doesn't mean right, that's a fact. I didn't know you needed to open the engine to change brake pads...
Whether you agree, it's a fact, unless something obvious and different, for example the screen, high chance a judge will assume a consequence of the repair for anything on the pcb/motherboard. If the judge isn't convinced, you select some youtube videos of how a repair shop proceeds and you win. In the end it's just about arguments.
@@alexisfrjp In Lithuania all judges are property of Mr. Landsbergis, if he decides you are guilty you rot in jail. Likewise you must pay social security tax 46Eur/month even without any income, if you don't government takes money from any bank account owned by you. So if you would love to live in post soviet country after 30 years come to Lithuania.
Watching your videos like doing meditation for me 100% concentration.
Thanks sorin love from India
Good one Sorin and what I have learned from you is to always check logically the basic fundamentals to start with until we find the root cause of the problem rather than jump to conclusions or assumptions. This is called root cause analysis, which was employed by factories, aviation and ship building companies and so on to prevent mistakes. I think on this one you were a bit annoyed how the job was taken in. It proves neither you, the owner nor the staff was wrong in the end. It was a real event how to improve system and process in taking in a repair or job. I am told system and process are not failure proof and mistakes cannot always be prevented but can be minimised.
This charger port detect pin seems to be coming a regular thing. Thank you for sharing your process and knowledge.
Sorin I remember the video you are referring to. You said you felt bad for making a "rookie" mistake BUT look how it stuck in your mind! I bet you will never make that mistake twice. Thank you for all your videos. I have learned so much from you!!
Hello Surin Thanks for your videos
Finding faults is very interesting and intriguing time and time again | Like |
1 customer buys a new charger and burns again because his charger is barely A2.
And the computer needs more A3
It is advisable to check and charge it for half an hour and check again the battery consumption when charging without a computer on. Computer on + charging
I would also check how old the battery is if over a year a battery can also die or one cell in the battery shortens so 3a high
2 Such a small electrical connector with a connection ID switch is often knocked out.
In such a situation is undoubtedly complicated power for the special laptop
Either buy a charger or at least buy an input connector to check at 100% that the connector is working
If the customer is stressed. Tell the customer that you are waiting for the part for a special inspection. And that the customer will not reach conclusions before repair.
Cross-examination in front of the client always helps from experience
General question if his battery would run out fast ?? , Before the computer dies? Or would the battery hold at least two hours of work ?!
>> There are also people who always leave the electricity connected to a permanent laptop because always at home with the computer is usually what kills the battery
I've dealt with people supplying the wrong charger many times.
Eternally frustrating.
SORIN! your a good dude and see it from the customer side who has not much money. Stay true to yourself. Thank you.
I recently also received another one of these laptops again, ironically the charger itself was fine (output 19v) and was the OEM charger with the correct barrel size. I assumed something wrong with the charging jack detection pin since no matter how the charger was inserted, the pin was never grounding. Ended up just soldering the detect pin directly to the GND around that screw since the detection seems pointless anyway and worked like a charm again.
This is why you should DEFINITELY have a set of DC jack adapters in your shop ! :D
You have a link for newer versions
1h waster, could have been saved in 10sec, it's not like a multi-jacks charger doesn't exist...
Excellent video Sorin. Will look out for these type of charging port with the additional pin. Also, thanks for the explanation regarding pricing from the start when you are dealing with a customer....very professional. Thanks again
I admire your integrity sir. Good job.
I found two types of chargers quoted around the net a 45W not enough, but the most common sold and a 65W version. All OEM.
I don't really understand why you give warranty on the whole mainboard or on the whole laptop if you only replaced one capacitor. If the graphics, processor, charge controller IC or other capacitor breaks, then it's your fault because you didn't read it out of your crystal ball?
I only give warranty on the repaired part. Of course, if a connection is visible, e.g. a capacitor in the 19V rail was short-circuited, then after a few weeks the first MosFet is broken, I replace it free of charge as a gesture of goodwill, because I see a connection. But without connection, after a longer time it is simply another fault, another repair. If the customer wants a warranty on the entire mainboard, then he should pay for the entire mainboard and have it replaced.
Agreed
The customer doesn't know what the repair shop actually did. Your "fix" might have impact on other components. Especially mistakes such as forgetting one screw that might break the hinge or something else later. Unrelated to the actual capacitor but not unrelated to your actions.
Seeing the other shops' repairs on different videos (comments under this video), I understand why these laws exist to protect the customer.
What is fair for the business isn't for the customer.
Having a mosfet or a capacitor dead after 1year manufacturer warranty isn't fair either.
I had an high-end 1000$+ Asus motherboard dead due to a simple diode. Just after the 1year warranty.
Depends on consumer laws in your region.
This is youtube thing, it's bettery to claim you work like this then tell the turth. Otherwise everyhine would go to UK to fix their cars.
It hurts the credibility of the shop by providing what feels like a worse customer experience.
No customer wants to hear _"I fixed your SMC_RESET_L circuit, now your SMC is bad, so you have to pay again."_ They would rather pay $200 and have it fixed with a real warranty than $75 once, and $75 again when they come back a month later because something else is wrong. Consumer psychology comes into play.
you can easily have someone who would be happier paying $200 with the full warranty, than $150 after 2 repairs with an a-la-carte warranty.
Because I watch many Electronics Repair School videos on my laptop, now the hinges are a mess. Sorin is to blame, he owns me now a new pc!
if you plug the charger into the charger port and then apply power and ground, will the laptop power on because the charger port is physically connected by the charger pin? Love the videos, thank you
It’s definitely a full ramp I know that you’re right I don’t know why they’re pointing out like it’s a 2.5 but you’re definitely right
Labour charge still applies if you do not want it repaired. Like NRFix says no fix still has to pay. I think it is fair.
Hi Sorin, we missed you 😘
As always. you are in a high level of professionalism.
nice job dude :D
I'm also starting with something i suspect that could go wrong instead of following the basics and starting from the power supply or mechanical buttons.
Its wasting of time trying to do it this way.
Another option i can suggest if to partially charge the battery and see if the laptop goes on. The war is not won yet but the battle is.
Awesome awesome job you’re the best one ever who I ever found on RUclips
thank you for sharing yoy experience..we can't buy experience, we learn experience with time.. thank you for sharing sorin..👍
Maybe another option would be to give an estimate and charge a diagnostics fee. Then if it's a different fault and the repair would cost more, ask the customer if they still want to proceed.
there are two kind of chargers for this laptop type.
19V 2.37A charger for acer A515-54
and 19V 3.42A charger for acer A515-54G with separate graphics.
charger specs are printed at back cover, just check it out
I remember acer has 2.37A charger and 3.42A charger
Always a great video and advice sorin. Was hoping it was the laptop I send you.
Excellent knowledge thanks Sorin
12:45 your nice and hard-working employees are also learning something new. ☺☺
god bless you. again good repair video learned how to deal with all this.
the charger specifications will be written on the back of the laptop voltage and current
True, it's what I first thought as well. Sometimes you'll also see both amp specs written there, which is very confusing. Like an HP laptop that says 19V, 3.4/4.7A. Now, I know that the laptop will turn on and "work" with even just a 2A power supply, but that isn't why the sticker is there, is it? 😁
Good job sir thank.s for your modeseter and you are my prefere teacher good luck
my laptop was send to a technician before... it wasnt repaired.. now i have interest in repairing laptop when i saw ur vids. i just know that the technician steal or replaced my ram.. :( it was 2x2gb, now it only has 2gb and 1 gb.. i dont know if its the only thing he steal or replaced.
We charge a diagnostics fee which we waive if the customer goes ahead with a service.
That must be an Acer thing, when I moved house I just packed everything in a box. When came setup again I had to go through power adaptors to find the right one
Most time its not about parts cost like diod or cap its about knowledge founding the problem.
You should order yourself one of those universal laptop chargers, they come with a huge set of those universal dc jacks for laptops. When doing tests with your bench power supply just apply the voltage through one of those matching connectors. It's also a bit easier, you have both hands free and you avoid the situation with those pesky input detect sockets. Thanks for another great video.
thanks
a very honest and professional video sorin ..you are a credit to the industry ...and a gentleman....
hello Mr SORIN.
thank very much for sharing your great experience to us..it is unvaluable what you're doing !!
i follow your channel since months . and i can say that your lessons are very good .i thank..from france/paris.
and i have a question..personally important..!
how much money can a tech like you can make a day . a month??
it is very important for me ..because i'm on the way to start my own repair shop in france !!
but as i see ..it is also time consuming..so i'll have to choose ..to be a full repair tech..or keep my actual job
thank you !!
Keep your job and repair in your spare time. When you have so many customers for repairs that you can't keep up with both and you see that the repair jobs bring you enough money, then is you when you give a full-time shot. 😉 Don't let my words discourage you from taking a risk if you think it's worth it though! Good luck in any case. 👍
Couple of days ago I got a HP I think G1 series laptop....that b...rd :D I wasted 3 days on it because it didn't wanted to start...charger plugged in, attemt to start and it flashed 8 time....well I tought what is 8 times flashing....went on HP official sites and guess what...I found NOTHING :D 1 flash 2 flashes ... 6 flashes....no mention about 8....what tha.... Checked the charger I got 19 volts...the trick was the middle pin....those chargers has round plugs with outer layer, inner layer and a middle pin...gnd is on outer, + is on inner and ... grab your seats....its even a trickier one cuz the middle pin has to be around 15 volts otherwise it wont start :D That b...rd :D And the one who invented it....so I found some suggestion on some underground forums the this may be a cherger issue...So I went in, disassembled the charger and measured the volteges on the charger pcb where the cables start....gnd and + = 19V gnd and middle pin = 15 volts...I even started to curse it :D My God....finally I found it....it was a broken cable somewhere and I lost the 15V middle pin and the laptop didn't started with battery only cuz the same critical low battery issue. :) So yea lessons learned, always keep an eye on the middle pin. :D Oh and 1 more thing: Some chargers go on a protection state if they detect short on the board so alway plug out and back in the charger before measure it. :) Oh and one more thing...I totally agree with you Sorin....you always has to calculate "collateral things" in your prices like "those" type of customers whoes every shop owner knows about. :) So I have a starting price on board repair and I charge it even if I have to change 1 SMD cap but if it's a bigger problem lets say water damage and change a lot of things, it will be more. I always tell my customers this: Well my basic repair is this much if it has a little problem. If its a bigger problem I will calculate the price and call you to notify this for you and if you agree on the repair I will commit it. So that way you it can work. I even can tell the customer a from-to price so he/she will feel that I try to be as honest as I can so they will trust me on that I wont charge them something that I didnt do...
I was hoping you take the charger apart and fix it.
Why a different problem should be under warranty of a previous repair?
Yes for example you have shop to run..and you get 10 dead laptops with short capacitors and eatch capacitor cost only (50p) and for eatch laptop you charge customer 1£..so all the day you earned.. (5£)
How’s the build quality of Acer laptops in general? I’m looking to buy a swift X
Can we make a bridge betwen the two grounds?
Compact power supplies are generally compatible with a acer computer laptops
Time to buy the cakes for the whole shop Sorin 😅
you rock!
Love this video Sir. Everyday life of an electronics repair shop.
You can't do a detailed diagnostic when taking on a job. It is all about managing customer expectations.
omg Sorin I just spent 10 minutes shouting at screen "just use fck charger plug to connect these two pins from inside" :D
Oh, i didn't think about this, wow, smart, thank you
@@electronicsrepairschool Hello.. I have a lenovo charger that malfunctioned due to an electrical problem, it became electrifying when you touch the usb.. can it be fixed? And how is the way to fix it.. Lenovo G50-80 laptop
How would you decide if cost of repair or is worth fixing vs buying new computer. Especially on budget machines like chrome books?
that's up to the customer
it said the amps required on back of the laptop
in Croatia if they can't fix the laptop they will just return you the laptop and just say that they can't fix it and you can't do anything about it
im still figuring out what happen to my laptop, everytime i use it need to be reheat the whole board and processor first otherwise will not turning on. please, give some tips about this issue, i test the the board voltage are completely present, good charging, keyboard no issue. you have an idea about this issue?
How can I do it?Guess you could fix it,why wait?
Why not plug the dead charger and provide your own 19v
Trebuia sa tai jackul...bagai in laptop si alimentai de la power supply...si vedeai dacā merge...chargeru oricum era stricat...
wow sorin just connect the bad charger it will short the pins
Why this laptop doesn't have any RAM? Is this from another shop?
Hi Sorin. Next time plug the charger and after that it is not necessary to make manual connection between minus and the charger pin.
32:55 you missed one screw
31:16 No, he didn't. Watch and count (11 screws).
No good deed does unpunished.
Can you take a look I have one right here for something similar to that model maybe I’ll give you a photo
1) i think that you could plug the charger cable in and should make that short! 2) usualy is writing on back of the laptop how much volts and amps the charger should deliver!
yes Mr Sorin when you see it that means a dodgy job or Leaking money job for no reason 🤔😂 100% the charger is a not original
Ash has patience of a monk.
With some gasoline you can open the original charger to see what is moving inside:)
Sorin, the bottom of the laptop often has the power requirements on the sticker.
That charger looks like it's for a small laptop, you are right.
New rule: check for propper power supply before fault finding.
You are the savior last time i remember you
I would have though you warranty the work YOU did only on that MB. So you cover the CAP and if something unrelated fails, then that isnt covered as it wasnt the repair you did or caused by your repair. Yes the customer cant tell that and have to rely on you but its the same with dodgy mechanics with what they found wrong and invent stuff just to raise the price. I guess you can charge more and say the whole MB is covered in case they come back with another problem but each customer has to pay higher repair upfront each time.
Maybe make it clear to customer your warranty ONLY applies to part you replaced and MB in general is not covered?
19 , 20 is the same thing😂😅
Time to buy a spare acer charger. 😁
Your ok sounds like ogay :)
this will set a bad example if customer finds out he was right. Charge him a random motherboard fault. /s
That would be crooked.
y la memoria ram? la abriste y ya no la tenia
Hi Sorin and thank you for sharing your knowledge through all your videos. I think that those who think you charge too much for capacitor should know, there are a lot capacitors on board and you spend a lot of time learning to find which one is faulty.
:) Legend
ok
Glad to see you back!!
Salut Sorin, vezi ca sunt unele chargere care nu trimit curent in mufa daca simt ca bateria laptopului este goala si nu are voltaj, comunica cu portul laptopului. S-ar putea ca dupa ce ai incarcat laptopul suficient cu sursa, sa mearga si chargerul.
when you being nice guy they will take the opportunity to take the advantage to make you losing money that's make me hate to give an extra good service
Nice repair video 👍
Always diagnose the laptop before
Charging any money , diagnose cost 15€ if they don’t want a repair. An when they do repair diagnose it’s for free
Brilliant man good lesson
YOU ARE SO RIGHT
its a china charger
Delta Electronics, genuine OEM.
Thanks u so much
Great show.
So the more somebody can pay for an item the more you can charge them? To confirm how much to charge, just ask a bunch of other like-minded guys, sounds reasonable.
good job mate.
Grande lição...
You jumped the gun on this repair. It was the charger, why didnt you quick check in front of the customer? It is indeed the original charger, the volts and amps are printed on the back of the case, near the model number. You are very unprofessional arguing with the shop owner about a repair that you actually got wrong, on this occasion.
they get into fist fights on the regular
tanks sorin
@@mh1066 yep
you cannot always state the price before diagnosing , i think its absolutely fine to call the customer and to tell him that there is a bigger issue , and ask him if he wants to repair or not... no problem there
Cool Sorin...
you can now use the charging cable along with the rest