Updating Your Store Settings - CustomCat App Tutorial

Your store settings in your CustomCat account include important information such as the payment method we’ll use for your orders, email address for support responses, & information we’ll print on your address labels.
To update your store settings in CustomCat, click “Settings” in the left navigation menu of your account or from the helpful Quick Links box on your Account Dashboard. This will bring you to your general account settings. To access store-specific settings, click the store tab, then select your store from the dropdown menu on the right side of this screen.
Within the Store section of the Store Settings Page, you’ll find contact information associated with your store, Store Payment information, & Shipping Label information.
Responses to any support tickets you submit through the support module for this store will be sent to the Support Email entered here.
By default, your “Primary Payment Method” you entered in your Account Settings is selected here. This payment method can be changed at any time.
When your customer places an order in your online store, they will pay you the full purchase price plus shipping. We are uninvolved in that transaction. When your order is processed by CustomCat, you will be charged the base cost of the items in the order & any associated shipping cost.
You can also enter Return Label information here, which will update the address noted on your orders’ shipping labels. If you do not enter a valid US address in this field, the CustomCat business address will be entered by default, coupled with your Store Name.
*Carrier discretion applies if your packages are returned to sender for any reason. At times, parcels that are marked “Return to Sender” may be returned to their shipping origin address at CustomCat rather than the address on your return label. We are unable to offer reshipment of orders that are returned to sender. If packages are returned to our address, they will be donated.
Within the Shipping section of your store settings, you’ll enter the names of the shipping profiles you created in your online store. To do so, click the Add button, type the name of the profile from your store, & select the shipping method you’d like us to use when your customer selects that method. Please be sure the Shipping Method you enter is an exact match to the shipping profile you created for your online store.
If our system does not find an exact match for the shipping profile your customer selects, the order will be shipped Economy by default. There is no need to enter economy shipping profiles here.
If you’re offering expedited shipping in your Etsy shop, please Enable Shipping Upgrades in the Shipping Settings of your Etsy Shop Manager & Edit your individual shipping profiles to include Shipping Upgrade options. You can find more information on this process in Etsy’s Help Articles.
Within the Orders section, you’ll decide how you want your orders to be processed by CustomCat. By default, we will process orders automatically every 2 hours & charge for any orders that are processed in that batch via the payment method entered earlier. That means your payment method will be charged once for the total of all orders processed in that batch.
If you’d prefer to process your orders manually, please select “No” from the drop down menu & Save Changes. If you select this option, you will be required to manually process each of your orders from your Order Queue. We will not fulfill any orders & you will not be charged until these orders are manually processed from your Order Queue.
You can also determine whether to automatically process orders that have entered your error queue due to an out of stock item once that additional stock arrives.If you’d like to have these orders automatically processed, please select “Yes” from the drop down menu.
*Other types of errors will not be automatically processed from your error queue once resolved regardless of which option you select here. Additionally, we are unable to process orders placed more than 60 days ago as the order information can no longer be retrieved from your ecommerce platform.
And that’s it! You’ve now reviewed & updated your store settings.
About CustomCat:
We are a print-on-demand fulfillment service made for entrepreneurs & individuals alike -- creating & shipping customized products on your behalf. Whether you’re starting a business, sending a custom gift to a friend, or creating your own unique wardrobe, CustomCat gives you the tools you need to bring everyday objects to life.
Ready to Earn Your Stripes?
Sign up for a CustomCat account today at www.customcat.com
For more information, email us at [e-mail].
For assistance with an order, contact us within the CustomCat app or send an
email to [e-mail].
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[@FavoriteMusicSongs]

When are you guys going to add tumblers to your catalog?

[@CustomCat]

Hi there -- we don't have a timeline for adding tumblers to our catalog, but we will make sure our product team is aware of the suggestion. Thank you!

[@caveman9275]

Please update your tutorials, This tutorial is out dated. My account at Custom Cat does not match this video's options.

[@CustomCat]

Hi @caveman9275 -- this tutorial was updated on April 18, 2023 & includes the current platform interface. Please reach out to our support team at [e-mail] if you're having trouble updating your settings & we'll be happy to assist you.

[@GuyBen813]

What is the difference between support email and seller email?

[@CustomCat]

Hi there -- Great question! Your support email will be used in all correspondence with CustomCat, including responses to your submitted support tickets. However, your seller email will be used in our database as an alternate way to contact you in urgent cases.

[@GuyBen813]

@@CustomCat Thank you for replying. There is a email used for domain and store, and email used to sign in to shopify, and a personal email. Which email does CustomCat prefer or recommend shopify users enter, or does it not matter? Thank you for your time.

[@CustomCat]

@@GuyBen813 we recommend utilizing an email that is actively monitored for your Support Email address, as this is the address we will use to send all account-specific emails (including support ticket responses, account errors, order issues, etc.). Your Owner/Seller email can be whatever you'd like. :)