I just fixed my HP 3100 Series after watching this video. The error message was "cradle cannot move." The important part of this video is to "remove any obstructions." There was a large glob of black ink under the black ink cartridge. Remove the ink cartridge and shovel out the ink. Be careful to not remove the piece of felt that is there to catch the wasted ink and to help it pile up. Enjoy!
There is no point in this video. If we have a Carriage Jam error message then we cannot access to setup menu or use the arrows to manoeuvre the menu. There is NO carriage jam, I have cleaned the printer and there is no debris. I have changed the ink cartridge. I have disconnected power. NOTHING WORKS @sandip darji :(
Same here. My best advice is to take it out and either go at it with a baseball bat, or better yet a high powered rifle. Then never buy anything made by HP again.
I was able to free up my carriage by, 1). with power off , 2). Pushing the carriage, with print cartridges installed, up and to the right then left. This motion a few time makes it clear the plastic pin on the bottom that it is stuck on. Under where the carriage was stuck on the right, are two pads on springs and a plastic pin sticking straight up, that is not moving out of the way properly, I assume. These two pads and pin assembly can move independently of another tray below it. Pushing this tray towards the back, also will move the pad/pin assembly back, giving the carriage clearance to move without being obstructed by the pin that sticking straight up. I have tried finding a sweet spot to place this tray so the carriage can move freely both left and right. I hoped that going through the reset steps would self align the carriage but it doesnt appear to do so. If I place the carriage all the way to the right( home) and power off,,, after it is powered back on, it will move all the way to the left like it should? and when it returns to the right it stops short of the home position , with the carriage jam error again. Sigh. I am almost close to fixing this ??
This printer is very fragile.The gears is undersized. I change the cartridges only once and the gears made of prastic is already damage. The feature is great but the material is weak
I've got this problem on mine also but it appears that there is some spring loaded tray or something with 2 rubber pads on it that has a plastic little piece sticking up that the side of the print cartridge carriage strikes when it goes all the way to the right. I have no idea what has broken or why this little spring loaded tray is not moving back out of the way like it appears as it should be doing.
FastRedPonyCar I recommend going to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
When you contact HP, since I am way past warranty on my C5280, there is nothing they can do. So, please help advise this situation. I was able to free up my carriage by, 1). with power off , 2). Pushing the carriage, with print cartridges installed, up and to the right then left. This motion a few time makes it clear the plastic pin on the bottom that it is stuck on. Under where the carriage was stuck on the right, are two pads on springs and a plastic pin sticking straight up, that is not moving out of the way properly, I assume. These two pads and pin assembly can move independently of another tray below it. Pushing this tray towards the back, also will move the pad/pin assembly back, giving the carriage clearance to move without being obstructed by the pin that sticking straight up. I have tried finding a sweet spot to place this tray so the carriage can move freely both left and right. I hoped that going through the reset steps would self align the carriage but it doesnt appear to do so. If I place the carriage all the way to the right( home) and power off,,, after it is powered back on, it will move all the way to the left like it should? and when it returns to the right it stops short of the home position , with the carriage jam error again. Sigh. I am almost close to fixing this ??
+Dr Wu Planned obsolescence or built-in obsolescence in industrial design is a policy of planning or designing a product with an artificially limited useful life, so it will become obsolete, that is, unfashionable or no longer functional after a certain period of time.[1] The rationale behind the strategy is to generate long-term sales volume by reducing the time between repeat purchases (referred to as "shortening the replacement cycle)
So... what can you do if all you get is the Carriage Jam error message? There is nothing there, the carriage moves fine by it self, but the error never goes away. The setup menu is not an option, heck no menus are an option.
***** There are some additional trouble shooting steps for the carriage jam message that you are receiving. Please search for C01423360 on HP’s home page or using Google search. The title of the document is “'Carriage Jam' or 'Carriage Blocked' Message Displays on the All-in-One”. It has the additional trouble shooting steps.
The carriage for the ink does not move...at all. Even with turning on and unplugging it, it does not move. There is a piece in front that has the pictures of the triangle and hexagon/square is up. I am not sure if I could see it in the video. So I don't know if it is supposed to be inline with the carriage.
Just picked one of these up with the problem paper jam. after taking the back bit out there was a postcard stuck in the back which was loose. not sure how it got there but its fine now and doing a4 OK. I could not see it from the front.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are receiving carriage jam error on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3HKBVJl Binu_HP Social Media Tech Support
I can see mine's a problem with the carriage moving back and forth...what I'd have to remove is another part of the printer though. Also when I try take the cartridges out they're bumped up against the plastic thing beneath and in front of the cartridges. It seems like the whole rod it's on has settled too far down. What's the solution for that? So glad my new job knows I can't print, sign, and scan anything in a timely manner :/
I understand that there is a plastic piece preventing the carriage from moving freely. Please read through: A 'Carriage Jam' or 'Carriage Blocked' Message Displays for HP Photosmart C5200 and C5500 All-in-One Printer Series - ( ow.ly/q25r302r1UZ ) and see if anything within helps to adjust that obstruction. If not, then use the link in the last step, to contact HP for servicing.
This printer just all of a sudden said there was a jam and there is nothing in there! Did all the trouble shooting stuff and still the same problem! Called HP to get an idea of what to do and since the warranty was out they would not even tell me or suggest over the phone what I should do unless I paid a Tech Fee. This is a bunch of pull and I would not recommend buying an HP Printer!! Very disappointed with HP and I will not purchase another of their products!
Out of the blue, I get a carriage jam."Open door, clear carriage jam, and then press OK to continue" No paper jam at all, something is obstructing the carriage from moving. Powered off , it cannot move freely as it says it should.. Cleaned all the pads below the ink cartridges ( which are always a circus to get in and out with every HP printer), that were on springs. I suspect the motor that powers the carriage is seized ( ie broken) I cannot determine any obstruction. HP could be way more helpful with this problem !!! I used this printer several days ago and this problem suddenly manifests itself, that is why I suspect the carriage motor crapped out. Or is there some other plastic crap that isn't being retracted as it should be, driven by some other solenoid that is burned out? What we have here is a planned obsolescence. 1. Part should break in so many hours, 2. Customer required to purchase service work or buy new printer. 3. HP creates more revenue and stays in business. It works for most companies. Frustrating though. If someone from HP could at least explain what is is the main cause for the carriage being obstructed ( besides the bogus paper jam!) , people could at least see that it is broken and move on.
Dr Wu I recommend following any remaining steps in this resource on A 'Carriage Jam' or 'Carriage Blocked' Message Displays for HP Photosmart C5200 and C5500 All-in-One Printer Series. This can be found by Google searching "c01423360". If the issue continues, please contact our technical support by going to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
If you have followed all of the steps in the video and still have issues, your printer will need to be serviced. Let me know if you need contact information for HP technical support. I am an HP employee.
+Paul Thompson I understand there is an error message with numbers being displayed, and there is no additional text describing the cause of the error code and the screen is white. Please try this troubleshooting document, this might help: hp.care/2nqhW7T
The carrige on my printer is not moving at all. When I turn the printer off and then back on the screen says clear carrige jam... it wont let me go to the set up menu either
I have viewed the video and followed each step.. there is not a paper jam. My carriage is just not moving back and forth like it normally does. What should I do?
Hello K Rauch, Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region. HP Technical Support will review the options available to you.
+chupadre Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
The fixes on this video do nothing in my case. It seems like under the cartridge on the right side something is not right? Working fine for years barely used here & there of course now no matter what I do cannot get past the "clear cartridge jam" error. Sounds to me like these things are programmed to pop an unfixable error like this when some timer expires and they want you to buy another printer I've seen similar on a previous printer I had.
If you have followed all of the steps in the video and the carriage still does not more freely, your printer may need to be serviced. Please contact HP technical support for options. I can provide contact information in a private message if you would like.
Mine did the same thing. I removed the right side cover and found that a plastic arm with 3 small gears on it had fallen off the shaft that works the carriage functions. The center gear has slipped off of the shaft and won't stay on the shaft due to wear. I had parts from a previous printer and will be attempting repairs later today. I may have to find an authorized repair center if that doesn't work out. I'll let you know what happens.
Stupid HP brand! You can't get to a set-up menu if it keeps displaying "clear carriage jam", which there ISN"T Video assumes your an idiot with a paper jam and don't know how to clear it out. Pissed off that I just put a $20 cartridge in it and now I have to throw this thing in the garbage AFTER I smash it!
I tried fixing this error but it did not work. I even opened the thing up and cleaned out all the ink gunk in there. Still no results. I dislike how the video asks you to go to the "settings" menu, however you cannot do so when the screen displays "clear carriage jam." Therefore this video solves nothing. You can NOT bypass the "clear carriage jam screen."
Hello Emu Snacks, Please search for C01423360 on HP’s home page or using Google search. It is the trouble shooting document for a carriage jam. Please follow the steps in the document in the order presented.
+justprintingaround I went to HP searched for the CO1423360 instructions, read through the entire thing and NOTHING . It assumes you have paper jammed. There is NO paper in this machine. Tells me to gently move cartridge from left to right. This cartridge is locked tight in there, can not move it at all.. Assumes the cartridge can move at all, nothing to tell me what to do it the cartridge is frozen in place ( right side). No help on HP site either. Waste of time.
+jbuffan218 If the carriage is stuck, please contact our Technical Support. To contact support, what you can do, is use the following link to create yourself a case number, then call. It may help speed up the call process. Step 1. Click on the link: www.hp.com/contacthp/ Step 2. Enter Product number or select the auto detection Step 3. Scroll down to ‘Still need help? Complete the form to select your contact options’ Step 4. Scroll down and click on ‘HP contact options’ Step 5. Click on ‘Get phone number’ Case number and phone number appear.
This is really frustrating and disappointing. I bought this printer in January 2014, set it up as shown in video and manual but it kept showing me 'carriage jam' message. I went through all the solutions and the video by hp 'how to fix carriage jam' with absolutely no success. And how disappointing the video is. Video is about fixing carriage jam and there is no carriage jam in the printer per se. When you pine the top, the right hand side cartridge holders don't even move. In that video, they automatically come out. And I think that's what normal printer does. But in my case, those holders doesn't come out (move to the left). I tried using physical force, checking if there is any obstruction etc etc but they are not moving at all. Now the thing is it's June 2014 now since I bought the printer, out of frustration I just put that in my garage and tonight when an emergent of printing some document arised, I remembered this printer and took it out of garage. However it still doesn't work with the same message. The irony is I don't even have the receipt of this printer. I do have the credit card with which I made payment. I bought this one from a local best but store. PLEASE PLEASE P,EASE HELP THIS FIXED.
Thanks for trying, but I have a stack of HP printers already, all useless pieces of junk not working. This is my last contribution to the pile of junk I have accumulated. This is soooo anoying and a disgrace.
Hi jaimie Baxter, Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
Hi Russell Moxham, Thank you for your post and interest in our product. We appreciate your time you have taken to contact HP Support and We apologize if you had any inconvenience. We are here to help you with your HP Product and related queries. If you require additional assistance, Feel free to contact us anytime for any HP Product support. In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html Regards Vignesh-HP Social Media Support
More plastic waste for the planet. Should just drop it directly into the Pacific gyre. No thought about the long term consequences of every American home having one of everything. What am I supposed to do without my own printer/scanner/copier? Oh well. Hey as long as we're supporting the economy right? pshaw.
I just fixed my HP 3100 Series after watching this video. The error message was "cradle cannot move." The important part of this video is to "remove any obstructions." There was a large glob of black ink under the black ink cartridge. Remove the ink cartridge and shovel out the ink. Be careful to not remove the piece of felt that is there to catch the wasted ink and to help it pile up. Enjoy!
this video makes me want to smash my printer into a thousand pieces
There is no point in this video. If we have a Carriage Jam error message then we cannot access to setup menu or use the arrows to manoeuvre the menu. There is NO carriage jam, I have cleaned the printer and there is no debris. I have changed the ink cartridge. I have disconnected power. NOTHING WORKS @sandip darji :(
Same here. My best advice is to take it out and either go at it with a baseball bat, or better yet a high powered rifle.
Then never buy anything made by HP again.
I was able to free up my carriage by, 1). with power off , 2). Pushing the carriage, with print cartridges installed, up and to the right then left. This motion a few time makes it clear the plastic pin on the bottom that it is stuck on. Under where the carriage was stuck on the right, are two pads on springs and a plastic pin sticking straight up, that is not moving out of the way properly, I assume. These two pads and pin assembly can move independently of another tray below it. Pushing this tray towards the back, also will move the pad/pin assembly back, giving the carriage clearance to move without being obstructed by the pin that sticking straight up. I have tried finding a sweet spot to place this tray so the carriage can move freely both left and right. I hoped that going through the reset steps would self align the carriage but it doesnt appear to do so. If I place the carriage all the way to the right( home) and power off,,, after it is powered back on, it will move all the way to the left like it should? and when it returns to the right it stops short of the home position , with the carriage jam error again. Sigh. I am almost close to fixing this ??
In Step 3, my carriage does not move freely, although there are no visible blocks.
This printer is very fragile.The gears is undersized. I change the cartridges only once and the gears made of prastic is already damage. The feature is great but the material is weak
Last Step. Shove Printer off Table. Then press set up repeat over and over. Then go office space on it.
I've got this problem on mine also but it appears that there is some spring loaded tray or something with 2 rubber pads on it that has a plastic little piece sticking up that the side of the print cartridge carriage strikes when it goes all the way to the right. I have no idea what has broken or why this little spring loaded tray is not moving back out of the way like it appears as it should be doing.
FastRedPonyCar I recommend going to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
Not necessary to show us how to print a test page 10 times.
When you contact HP, since I am way past warranty on my C5280, there is nothing they can do. So, please help advise this situation. I was able to free up my carriage by, 1). with power off , 2). Pushing the carriage, with print cartridges installed, up and to the right then left. This motion a few time makes it clear the plastic pin on the bottom that it is stuck on. Under where the carriage was stuck on the right, are two pads on springs and a plastic pin sticking straight up, that is not moving out of the way properly, I assume. These two pads and pin assembly can move independently of another tray below it. Pushing this tray towards the back, also will move the pad/pin assembly back, giving the carriage clearance to move without being obstructed by the pin that sticking straight up. I have tried finding a sweet spot to place this tray so the carriage can move freely both left and right. I hoped that going through the reset steps would self align the carriage but it doesnt appear to do so. If I place the carriage all the way to the right( home) and power off,,, after it is powered back on, it will move all the way to the left like it should? and when it returns to the right it stops short of the home position , with the carriage jam error again. Sigh. I am almost close to fixing this ??
+Dr Wu Planned obsolescence or built-in obsolescence in industrial design is a policy of planning or designing a product with an artificially limited useful life, so it will become obsolete, that is, unfashionable or no longer functional after a certain period of time.[1] The rationale behind the strategy is to generate long-term sales volume by reducing the time between repeat purchases (referred to as "shortening the replacement cycle)
So... what can you do if all you get is the Carriage Jam error message? There is nothing there, the carriage moves fine by it self, but the error never goes away. The setup menu is not an option, heck no menus are an option.
it wont let me go to the setup it just says carriage jam and the only thing i can do is either turn off and on
*****
There are some additional trouble shooting steps for the carriage jam message that you are receiving. Please search for C01423360 on HP’s home page or using Google search. The title of the document is “'Carriage Jam' or 'Carriage Blocked' Message Displays on the All-in-One”. It has the additional trouble shooting steps.
The carriage for the ink does not move...at all. Even with turning on and unplugging it, it does not move. There is a piece in front that has the pictures of the triangle and hexagon/square is up. I am not sure if I could see it in the video. So I don't know if it is supposed to be inline with the carriage.
THIS
Just picked one of these up with the problem paper jam. after taking the back bit out there was a postcard stuck in the back which was loose. not sure how it got there but its fine now and doing a4 OK. I could not see it from the front.
+EastAngliaUK I am glad to know that your issue is fixed.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are receiving carriage jam error on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3HKBVJl
Binu_HP Social Media Tech Support
I can see mine's a problem with the carriage moving back and forth...what I'd have to remove is another part of the printer though. Also when I try take the cartridges out they're bumped up against the plastic thing beneath and in front of the cartridges. It seems like the whole rod it's on has settled too far down. What's the solution for that?
So glad my new job knows I can't print, sign, and scan anything in a timely manner :/
I understand that there is a plastic piece preventing the carriage from moving freely. Please read through: A 'Carriage Jam' or 'Carriage Blocked' Message Displays for HP Photosmart C5200 and C5500 All-in-One Printer Series - ( ow.ly/q25r302r1UZ ) and see if anything within helps to adjust that obstruction. If not, then use the link in the last step, to contact HP for servicing.
I have the same problem for my C5288...it seems the ink got clotted below it and jammed it..
This printer just all of a sudden said there was a jam and there is nothing in there! Did all the trouble shooting stuff and still the same problem! Called HP to get an idea of what to do and since the warranty was out they would not even tell me or suggest over the phone what I should do unless I paid a Tech Fee. This is a bunch of pull and I would not recommend buying an HP Printer!! Very disappointed with HP and I will not purchase another of their products!
You bet. What exact printer model do you have, and what operating system are you using? Please make sure to provide 32 or 64 bit where necessary.
Hi Sarah, did you resolve your issue? Any obstructions, noises from the printer? I am an HP employee.
Out of the blue, I get a carriage jam."Open door, clear carriage jam, and then press OK to continue" No paper jam at all, something is obstructing the carriage from moving. Powered off , it cannot move freely as it says it should.. Cleaned all the pads below the ink cartridges ( which are always a circus to get in and out with every HP printer), that were on springs. I suspect the motor that powers the carriage is seized ( ie broken) I cannot determine any obstruction. HP could be way more helpful with this problem !!! I used this printer several days ago and this problem suddenly manifests itself, that is why I suspect the carriage motor crapped out. Or is there some other plastic crap that isn't being retracted as it should be, driven by some other solenoid that is burned out? What we have here is a planned obsolescence. 1. Part should break in so many hours, 2. Customer required to purchase service work or buy new printer. 3. HP creates more revenue and stays in business. It works for most companies. Frustrating though. If someone from HP could at least explain what is is the main cause for the carriage being obstructed ( besides the bogus paper jam!) , people could at least see that it is broken and move on.
Dr Wu I recommend following any remaining steps in this resource on A 'Carriage Jam' or 'Carriage Blocked' Message Displays for HP Photosmart C5200 and C5500 All-in-One Printer Series. This can be found by Google searching "c01423360". If the issue continues, please contact our technical support by going to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
Scheduled obsolescence
how do i check my ink levels and update my drivers. yes would you please send that info
Would you share that info. I seem to be experiencing the same issue.
Have you checked your ink levels? Also I would make sure your drivers are up to date. I can provide a direct link for you in a PM if you would like.
If you have followed all of the steps in the video and still have issues, your printer will need to be serviced. Let me know if you need contact information for HP technical support. I am an HP employee.
Hi Diane, what exact issue are you experiencing? I am an HP employee.
I have this same model HP Photosmart C5580, and I get the following error code: 07564dd6 (White screen) , please help!
+Paul Thompson I understand there is an error message with numbers being displayed, and there is no additional text describing the cause of the error code and the screen is white. Please try this troubleshooting document, this might help: hp.care/2nqhW7T
It may just be time to get a new printer. I've tried all the steps and the error still comes up.
The carrige on my printer is not moving at all. When I turn the printer off and then back on the screen says clear carrige jam... it wont let me go to the set up menu either
I have viewed the video and followed each step.. there is not a paper jam. My carriage is just not moving back and forth like it normally does. What should I do?
Hello K Rauch,
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region. HP Technical Support will review the options available to you.
Also when printing it keeps pulling the paper back in and out while print
None of this works for me and I broke one of the plastic hinges by opening and closing the top cover now does not close ok,thanks
+chupadre Please contact our phone support team to fix the issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
The fixes on this video do nothing in my case. It seems like under the cartridge on the right side something is not right? Working fine for years barely used here & there of course now no matter what I do cannot get past the "clear cartridge jam" error. Sounds to me like these things are programmed to pop an unfixable error like this when some timer expires and they want you to buy another printer I've seen similar on a previous printer I had.
+MrBecker666 Please perform the steps mentioned under this document to fix this issue: bit.ly/2E4EcRp
If you have followed all of the steps in the video and the carriage still does not more freely, your printer may need to be serviced. Please contact HP technical support for options. I can provide contact information in a private message if you would like.
Past warranty, so repair money will go towards a new printer.
My carriage moves just fine! No noises or any hesitation but yet I still get this stupid message. Done everything on the video still no resolution!
Mine did the same thing. I removed the right side cover and found that a plastic arm with 3 small gears on it had fallen off the shaft that works the carriage functions. The center gear has slipped off of the shaft and won't stay on the shaft due to wear. I had parts from a previous printer and will be attempting repairs later today. I may have to find an authorized repair center if that doesn't work out. I'll let you know what happens.
Jerry JerryO The gear worked and now the printer is working. Hopefully it will be a long time fix for it.
+Jerry JerryO can you upload a picture of what your gears look like? I'm having the same issue with mine
Stupid HP brand! You can't get to a set-up menu if it keeps displaying "clear carriage jam", which there ISN"T Video assumes your an idiot with a paper jam and don't know how to clear it out. Pissed off that I just put a $20 cartridge in it and now I have to throw this thing in the garbage AFTER I smash it!
Hi videogamehorizon,
I understand that you are frustrated. Would you like me to assist you?
I want to smash my printer now!!
My printer is printing yellow in color and in black nothing
THESE ARE OLD PRINTERS & VIDS! WHERE ARE THE DIRECTIONS FOR AN ENVY 7640 THAT'S LESS THAN A YR OLD?
People really hated this one. It was mostly okay and went without a hitch, but the modern printers are awful.
+FarmYard Gaming May I know the complete model number of your printer and could you please elaborate the issue you are experiencing on it?
no
You can't print a test page while you have an error code!!
+GucciGames May I know the error code you are receiving?
I tried fixing this error but it did not work. I even opened the thing up and cleaned out all the ink gunk in there. Still no results. I dislike how the video asks you to go to the "settings" menu, however you cannot do so when the screen displays "clear carriage jam." Therefore this video solves nothing. You can NOT bypass the "clear carriage jam screen."
Hello Emu Snacks,
Please search for C01423360 on HP’s home page or using Google search. It is the trouble shooting document for a carriage jam. Please follow the steps in the document in the order presented.
+justprintingaround I went to HP searched for the CO1423360 instructions, read through the entire thing and NOTHING . It assumes you have paper jammed. There is NO paper in this machine. Tells me to gently move cartridge from left to right. This cartridge is locked tight in there, can not move it at all.. Assumes the cartridge can move at all, nothing to tell me what to do it the cartridge is frozen in place ( right side).
No help on HP site either. Waste of time.
+jbuffan218 If the carriage is stuck, please contact our Technical Support. To contact support, what you can do, is use the following link to create yourself a case number, then call. It may help speed up the call process.
Step 1. Click on the link: www.hp.com/contacthp/
Step 2. Enter Product number or select the auto detection
Step 3. Scroll down to ‘Still need help? Complete the form to select your contact options’
Step 4. Scroll down and click on ‘HP contact options’
Step 5. Click on ‘Get phone number’
Case number and phone number appear.
Thank You for your reply. I have been a loyal HP customer for well over 10 yrs. I will do as you suggest.
This is really frustrating and disappointing. I bought this printer in January 2014, set it up as shown in video and manual but it kept showing me 'carriage jam' message. I went through all the solutions and the video by hp 'how to fix carriage jam' with absolutely no success. And how disappointing the video is. Video is about fixing carriage jam and there is no carriage jam in the printer per se. When you pine the top, the right hand side cartridge holders don't even move. In that video, they automatically come out. And I think that's what normal printer does. But in my case, those holders doesn't come out (move to the left). I tried using physical force, checking if there is any obstruction etc etc but they are not moving at all.
Now the thing is it's June 2014 now since I bought the printer, out of frustration I just put that in my garage and tonight when an emergent of printing some document arised, I remembered this printer and took it out of garage. However it still doesn't work with the same message. The irony is I don't even have the receipt of this printer. I do have the credit card with which I made payment. I bought this one from a local best but store. PLEASE PLEASE P,EASE HELP THIS FIXED.
Please Google search this document number for more support for your carriage jam issue: "c01423360". I am an HP employee.
Thanks for trying, but I have a stack of HP printers already, all useless pieces of junk not working. This is my last contribution to the pile of junk I have accumulated. This is soooo anoying and a disgrace.
No help!
Hi jaimie Baxter,
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
This video is a waste of internet. Take it down.
Effing useless
Hi Russell Moxham,
Thank you for your post and interest in our product.
We appreciate your time you have taken to contact HP Support and We apologize if you had any inconvenience.
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Vignesh-HP Social Media Support
More plastic waste for the planet. Should just drop it directly into the Pacific gyre. No thought about the long term consequences of every American home having one of everything. What am I supposed to do without my own printer/scanner/copier? Oh well. Hey as long as we're supporting the economy right? pshaw.