Woman Says Store Accused Her of Stealing After Using Self-Checkout
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- Опубликовано: 5 окт 2023
- The scanners at self-checkout lines are meant to make shopping a quick and easy experience. However, they are causing a major headache to some shoppers. After paying for her items at an Ohio Walmart, Marquona Tippens says a security guard accused her of stealing. He let her go but Tippens says she was so offended she returned everything. Two weeks later, she had a warrant out for her arrest and went to jail for six hours. All charges were dismissed once security footage proved her innocence. Now, she’s suing Walmart and the security guard for false imprisonment. They both deny any wrongdoing.
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Let's stop a mom with her children over a bag of candy but not interfere when a group of men run in to steal TVs and power tools
Amen to THAT one dude!
The TV and power tool theft ring might seriously injure the LPO if he tries to stop them. But a mother who makes a mistake on a bag of candy is easy prey for a power-tripping LPO and a mega-ego cop.
@@MisterMikeTexasThey’re taking it out on people like her instead.
Cops should do their job and go after the real bad men out there.
Well they got power tools and I don't know if you've ever gotten an angle grinder to the head not exactly pleasent
Self checkout is not supposed to "make shopping easier" it's to force you to do a checkout clerk's job.
True
Exactly
It's both. Things aren't that simple.
Every store (that I've been to) with self-checkout also has human cashiers. There's a reason customers use self-checkout when the cashiers dont have a line. Can make shopping easier/faster, unless you struggle with new technology.
I only usually use self checkout if I have less than 10 items or if the register line is full. Otherwise, I'd feel bad for the cashiers.
If they so worried about shoplifting then get rid of self checkout and it won’t be a problem
Since I almost got shoplifting-profiled from that, these things (self-checkouts) make shopping a lot, lot worse for all customers!!!!
Cost more money to hire human, less profit for company
Unbelievable. Not only do they expect you to do their work but they want you to be perfect at it.
And tip the machine 20% while you do their job and assume all the risk.
@@Globodyne I will never tip a damn machine and I'm not tipping anyone earning over minimum wage period. If your getting under minimum wage I'll tip 10%. 20% and up is simply to much of a percentage, if at that point a wage is that important then you need to take up a pay increase with your employer not me the customer.
Exactly, show me 1 perfect wal mart employee, I sure haven't seen it.
I will have nothing to do with self checkouts. They're not paying me to be a cashier. If they want me to scan and bag my own groceries, they can give me a 20% discount on the entire amount. Otherwise, they can stuff it.
@@invaderjoshua6280
So then you don't think the person at McDonald's burning your kids french fries should earn a welders salary doing it while jacking the price of a Unhappy Meal up to $15.99 soon ?
But aren't we all "equal". 😂
Over a bag of candy and an accident?! This is getting ridiculous 🙄
Loss prevention saving the world one reese's pieces at a time
Kids cute
@@Zenigundamsure you would bud😂
It happened to me,I thought it went through when I scanned it. Good thing I caught it and only because I only have 4-5 things.
no
@@Kodakicy
So if you’re an aggressive criminal that steals a whole cart of stuff, they don’t bat an eye. But if you’re a law abiding citizen who accidentally forgets to scan a bag of candy, you’re going to jail? Wow this makes perfect sense. Thanks Walmart.
This almost happened to me last night. I bought 4 of the smaller size 2x4 hanger and 4 of the bigger size 2x6 hangers. Some busybody (who should have been operating a check out line) told me I didn't scan 5 hangers. I had already scanned 8 hangers and asked her if she saw a 9th hanger. Stupid person walked away.
That is crazy, but I think it depends on the state where it happens.
I have watched the same person walk out of my local savon at least three times in the past two months with a cart full of stuff 😂 Nobody chases him down.
It’s because the law abiding person follows them, cooperates & gives them all their information making it easy to arrest them. Meanwhile the shoplifters who walk out of the store don’t listen & don’t give any information so tracking them down becomes hard.
Right?!
The 2nd story baffles me. The guy went through her stuff but could not find anything that was no scanned but reported the incident to police 2 weeks later
Come on, you know why they really harassed the second woman.
I DO NOT SELF CHECKOUT ANYWHERE ! THIS IS THE VERY REASON WHY ! I AM 85 YRS. OLD AND SLIP UP ALOT !
I hear you, I'm closing in on 67 & my back hurts 24/7. Just tired of picking up items five times, 1. Pull it off the shelf. 2. Place it on the scanner. 3. Place it on the side counter. 4. Bag it & place it back into cart. 5. Put it into my vehicle.
Be on the lookout for John Quiminos and his film crew of WHAT WOULD YOU DO............................
Why can't they do this to ACTUAL theives and shoplifters 🤦♀️
Amen to that!🎉❤
They.. do.. You just heard a story about it in this video, lol. Duh?
More importantly why can't Walmart be charged with a crime and sued into oblivion.
Actual thieves don't put their debit card in the system, so they don't know who to harass later
@@baconoverlord7982 thieves and shoplifters don't stick around to pay their bills, they leave the store immediately
Being accused of stealing $6 after spending hundreds is stupid and crazy
That's the ridiculous part. Why would anyone bother to steal one small item when they pay for everything else?
Unbelievable
Why? someone could take that as a self gift for the amount they spent. Don't underestimate humans
What is worst is that she got banned from that store
@@dogbsas ooh nooo, She stole a bag of reeses. Walmarts now broke. Pls 😂😂
There needs to be a class action lawsuit against Walmart by people arrested or accused of dtealing because THEIR machines do not work.
It needs to be against ALL companies that use self checkout. All of them will put you in jail for theft.
There should be a class action suit brought against Walmart for that. My niece along with other customers were accused of scanning items with double price tags on Black Friday and ended up at the police station and took her picture like a common criminal. I don't know how to go about getting a lawsuit started but would be open to suggestions. She's like on probation for a year...crazy..for something she had no control over
This is insane. I was a CSM for a while, and my cashiers, who were trained to scan groceries, would miss items. The company literally has tests that management does to make sure they aren't missing items. The idea of having a customer arrested for a mistake their own employees make multiple times a day is absurd.
It's so messed up that they'll do this to legit shoppers but will let the people stealing arm loads of stuff just leave and do nothing.
exactly. it's always "i don't get paid enough to stop them"🙄
My thoughts exactly.
They always want to punish the law abdinging citizens. Just like with gun rights
I used to work in retail and was told never to chase thieves otherwise we can get into huge trouble. I assumed it was just for safety precautions and potential lawsuit if something did go wrong. At the end of the day, companies take the hit so let them worry about it and carry on with yours.
@@NovaSniper12Then take it out on everyday working people.
This is ludicrous! For the second woman to have been helped by an associate, end up returning the items and still be arrested, is disgusting!
Right.. I hope she sues. The guy rummaging around through her groceries is a joke.
Retaliation!
Because she was of particular skin colour
Exactly! I don't understand what she was even arrested for. They never said that everything wasn't scanned.
It's because she returned the items. They wanted to have the last laugh.
Imagine banning actual paying customers, and doing nothing to actual robbers.
Arresting people that make a simple mistake on one item while allowing other people to completely fill shopping carts and freely walk out without paying for any items
I’m so tired of these stores treating us all like criminals… if it’s such a big deal, get rid of self checkout
Self checkouts works fine in European countries.
@@rodderlayne7198 congratulations
@@rodderlayne7198 that's because who wants to steal your flavorless food
@@Saxophalicious oh the irony. At least they're not full of chemicals.
@@rodderlayne7198 You think I haven't heard of poundland?
Oh HELL NO! Those customers better sue!!!! This is outrageous!
Dear JJ 23: I hope these customers win their suit.
You can't sue Walmart if you exit and didn't pay for any item. Walmart's video evidence will override anything you say at the court.
@@eddyvideostarme too.
@@jaclynshorter2509Me & you both
They arrested my sister before she was done scanning. If Walmart would actually have a cashier working, that would help. They just MAKE you use self checkout. Even if you have a lot of stuff you're buying. Takes forever and then you're sitting your bags on the floor. Ridiculous!!! They also hassled my Dad over a can of corn that was less than a dollar.
Walmarts in my area have gotten rid of 90 percent of cashier led registers and now it's all self-checkout
That is highly not fair for that woman for the fact that a Walmart associate helped her scanned everything, but yet still tried to blame her?? He couldn’t even speak up for her admitting that he helped her?
She returned everything ? Right there you knew it was a scam . 🤨🤨
@@writtenhousesecurity6499She was so offended that's why returned everything. I'll do the same if it happened to me.
@@muskeepaps7689 Only store with in 10 miles , no way you return everything
@@writtenhousesecurity6499 Yes I am, dropping it right infront of them and walking out, not that hard. 10 miles is not a long time to drive.
She returned everything that same day the security guard accused her of
Those self checkout machines were nothing but a way for these stores to get out of paying cashiers.
Absolutely. I refuse to use them. The grocery near me, pre covid, took out all their checkout lanes but 1 and made the rest self checkout, trying to force customers to use them the line at the cashier checkout had almost every shopper, jyst a few used the self scan. After a few weeks, they put the cashier stations back, went down to 4 self scan stations.
@@SanderSA-ny3lh not a boomer, and more power to ya
@@SanderSA-ny3lh Is crash legal tender?
@@jacklow9611
At any rate I meet drivers on a weekly basis who seem to think it is. 😉
@@SanderSA-ny3lh How much do they seem to think that they can buy with a crash?
The women who went to jail over this .. man I hope she owns that Walmart one day
Ever notice that this happens a lot to people who appear to be financially better off? Who's to say they can't control those machines to not ring anything up!
I worked in a grocery store for 5 years. Our loss prevention was never that dramatic over 1 potentially stolen item. If it was a whole shopping cart, that was a different story.
Sounds like something from the Onion " An arrest warrant is made for a woman who didn't scan $6 Reese's candy, she's still at large and may be dangerously confused"
She didnt even steal it though. Computer error.
Or because she looks ethnic. @@jamilgotcher365
@@jamilgotcher365 There's always more to the story. I worked LP and we did have repeat offenders who always 'forgot' to scan stuff. By the way, it's always low value, because they know that Wal-Mart or other stores won't go after you for values under $25 dollars usually. Do this enough times, a 10 dollar bag of candy, 5 dollar cookies, etc. and it really adds up.
@@truth4004 There's more to the story. A random employee will not stop you and search your entire bag to uncover one stolen bag of candy. She was stopped for a reason.
Honestly, I always feel stressed at self checkouts and I never steal. It’s just a weird vibe.
I don't feel stressed at self checkouts, so I do steal.
I once stole some bananas, the security person didn't care that the bananas wasn't on the receipt
@@jacobshirley3457lol 😅
@@jacobshirley3457 I don't feel stressed at self checkouts and I don't steal.
@@melissagrant4178 Why did you steal? That's not good. Especially something like bananas...which I'm sure you can afford.
A customer won 2.1 million for the same thing a couple of years ago. I hope this person wins at least that much.
This has to stop. If a company insists on making us do their job for them, they should at least tell us when we made a mistake. And give us a chance to correct that mistake.
Failure to give us that chance should cost them millions every single time.
Here in the UK, the scanned item must be placed in one's shopping bag on a set of scales that weigh the item to a known figure. If not, the system shuts down until a staff member investigates and re-sets the scales.
If they give you an option for a receipt, TAKE IT! Otherwise, you get harassed.
And then be sure to double-check the receipt!
But isn't harassment illegal?
Yep, Always get a receipt. Especially for gas stations, our town had a problem with the gas supplier a few weeks ago (water contamination in gasoline) that ruined engines. People without reciepts had a much harder time claiming and proving they bought gas at the bad station. People with reciepts were able to just send the bill to the gas station for reimbursement.
Oh it's true. It says choices, print, email, or no receipt. What do you mean no receipt? You all will ask for it at the exit!!!
@@vanessab2392 Not always at all stores. I've only been asked to see the receipt twice at Walmart, and that was only if I had an item that wasn't in a bag. If everything's bagged up, they never ask to see a receipt at our local area store.
It would be easier to steal something and put it in a bag than it would be to steal something that wouldn't fit in one of their puny bags.
The most insulting thing about this whole situation is that they'll go so hard after a legitimate customer who made a mistake (or was around a mistake that an employee made), but for thieves that run in and fill up whole trash bags full of goods, they never do anything. So really, they just feel comfortable picking on law-abiding citizens? Absolute cowards. And if this is how it is, what's the incentive for ppl to not steal?
if i worked at walmart checking cart receipts id probably be miserable enough to ruin a law abiding citizens day. So many jaded evil pathetic humans out there that hate there lives and want to pass it onto someone else. Be careful out there lots of miserable sociopaths trying to jam someone up.
Nice whataboutism.
@@baconoverlord7982 This isn't whataboutism - they're talking about something completely relevant to the situation. Whataboutism means that you're bringing up an entirely separate issue.
It’s so crazy she got banned for accidentally forgetting to scan a bag of candy, I would sue Walmart for that
@@justinjjoachin448 "forgetting to scan a bag of candy"... that's called "theft", genius.
7 employees standing there doing nothing…but I have to check out my own grocery
I won't use self checkouts for this very reason.
I’ve lost count of how many times I’ve gotten home after shopping using a cashier ( not self serve ) and noticed I’ve been over charged or charged twice for one item - all human error ! Maybe we should go back to the store and have the cashier arrested for stealing !!!
Honest mistakes happen , this woman seemed genuine. Can staff not use a bit of common sense at all !?
That’s an excellent point! And often when you complain to the store that they overcharged you, they don’t want to give you a refund because they say you can’t prove you didn’t buy multiples.
Tell me about it! Or my digital coupons load but aren't taken off at checkout! Just last night I had that happen to THREE sale items! Plus none of the cashiers knew how to do rainchecks so I had to forgo some items.
Right!
I think common sense is rare these days.
@@julieletford5695 I couldn't agree with you more!
I was at Walmart and rang up 2 $7 shirts. A Bob’s Burgers and a Stranger Things one. As soon as I scanned the 2nd shirt, the self checkout locked me out and said there was a missed scan. The clerk came over, reviewed the footage of me scanning the item, looked at my bags and my scan history and found that I did, in fact scan both shirts. Self checkout is a menace. Lol
She reviewed footage right there at checkout?
Same thing happened to me this weekend at the grocery store. "Missed scan" error but everything in the bag had been scanned. I think the video detected me moving an already scanned item from one bag to another. I'll be waiting in line for the human cashiers from now on, especially after seeing this.
@@KC-ed1dj Yes, they have the ability to see the footage at the checkout. I've seen it done.
@@KC-ed1djyeah, it shows the footage when they scan their card or something. It’s kinda embarrassing though I’ve had it happen before 😅
I'm done with Walmart. The same thing just happened today to my wife and she is an officer. sad😢 shame on Walmart and Sam's
That's absurd wow. I can't believe a warrant was issued for her arrest after all she's been through!! I hate self check out myself and a couple Walmarts around me got rid of cashier's and only have self check out and on top of all this going on I see a lot of elderly people who don't understand how to use self checkout and they feel defeated when using it and you can tell. If a store has only self checkout I will go to another store.
Walmart is the only store where I routinely have a bad experience. I hate every minute I have to be in one.
Then stop going there. Stop enabling bad behavoirs and shop at places that don't penalize you for being there. Im sure theres 10 other stores that will be happy to take your money.
@@battokizu Only go into one if there's no other realistic option. Sometimes those 10 other stores simply don't have what I need and I can't wait a week for Amazon to ship it to me. Case and point, needed a specific type of fishing bait. Other stores simply did not have the type I needed. It was either Walmart or I wait a week+ for Amazon to ship it to me.
Same. I avoid walmart like the plague . If I have to go , in & out as fast as possible. And if they don't have what I came for I leave emptyhanded, and I refuse to ever use self-checkout.
This happened to my daughter and I at our local Wal-Mart. It was evening time during the week. I had to get some groceries as I work days. There was no actual people to check us out so I had to use the self check out. The scanner was constantly beeping and alerting the staff. Every time the lady had to come over I apologized to her saying how sorry I was for having to bother her. She had a real attitude problem. Eventually we got checked out, $300 later. As we were walking through the 1st set of doors, a man grabbed my cart. I seriously thought I was getting robbed. No it was security. He starts screaming at me to come with him. I said I'm not going anywhere with you. Then appears the woman worker that was reluctantly helping me at the register. Turned out she was an assistant manager. The man accused me of skipping items. I looked at her and said you helped me several times. How could I have skipped anything? She just looked at me. No response. I said you know what, you can have all this back. I want a refund. Security then said I passed the point of sale so I couldn't return the stuff. I said I'm still in the store so I haven't left the buildings. The woman then said ok I could return the stuff and to follow her to customer service. We did. The security guy called the police while she was taking her time refunding me. All the sudden there was police around me like I was a threat. The whole time I told my daughter to stay cool so there would be no problems. After talking to the police they told me they get called there All the time and I apologized to them for wasting their time. The entire time I was talking to the police, the security guy was screaming that he wanted to press charges. The police eventually told him that won't be happening. After the assistant manager went through my entire cart she discovered I didn't miss anything. I looked at her and said, really? Wow. Wal-Mart invoked a no trespass on us. We can no longer go into that Wal-Mart. Their loss.
That's insane.
I would have filmed and sued especially when there was nothing skipped case closed emotional trauma for you and your daughter.
Walmart moment. Everyone who works there has anxiety issues. Something seems to be off with work culture.
If a Wal-mart ever ban me, I will no longer buy in any of them... God I miss the good old days of K-mart and malls where we had so many choice where to shop.... Now it's only Wal-mart or Online...
Please tell me you sued?
Walmart is absolutely notorious for falsely accusing people of stealing....and continuing to persecute and harass those individuals after the entire episode is cleared up. Inside Edition would help many thousands of persons by creating a video on that.
The exact same thing happened to my adult daughter at a Walmart in Alabama while we were buying groceries during a family holiday and they claimed she didn’t scan one of the two roasts. They arrested her, she spent around 18 hours in the county jail and ended up having to travel back to court in Alabama (from where we live in Florida) several months later.
Fortunately the judge dropped all charges since she had no criminal history and we literally had waaaaay more money to pay for the roast and it was obvious that the scanner didn’t scan the second roast although my daughter heard the scanner make the sound it makes when it scans.
Walmart banned her from that location for life. Luckily we don’t live in Alabama so it’s not a huge problem but she doesn’t even shop at Walmart anymore here in Florida because of this incident. 😿
How does that garbage even work if you're allowed to put non-scanned item? I live in Europe and here every self checkout basket is actually a balance. So if you just put an item without scanning, it will just refuse to proceed further. All I need to do to avoid errors is checking if nothing was left in the cart.
@@woopsserg Here in the US, you take each individual item out of the cart, scan it, place it on the counter then when the cart is empty you bag all scanned items and replace the bagged items into the empty cart. The problem is although you scan, sometimes the scan doesn’t actually work so you can place items into a bag that you scanned but it didn’t register in the computer. It happens often unfortunately.
@@tlrcarrollIt's basically the same here but it checks the weight, so you cannot simply miss the item. In fact I do place some unscanned item in the basket once in a while, but it's never a problem with our system. The only problem with these is that some items of imprecise weight such as pre-packaged fruits and vegetables sometimes get rejected and you you need to wait a bit for assistant to manually override weight mismatch. We also have portable scanners in some places and phone apps appeared recently which allow scanning items and place in the bag right away, and then only pay at self checkout with no further scanning. That method allows for such errors but you're not forced to use it, and barely anyone does.
@@woopsserg Ultimately, the company just wants the public to do the work so they don’t have to hire more workers.
@@tlrcarroll It's obvious. However punishing people for failing at what should be your job is outrageous. If you want customers doing your job, at least make it foolproof.
In my store you practically dont even have a choice but to use self check out as they sometimes dont even have a cashier available. Its maddening.
Yea same here. A half hour to an hour before one of my local supermarkets close, they pull all the cashiers and make everyone use the self check outs. Then, at closing, they back up. So the manager sometimes gets an employee or two to scan the items for the customer.
The worst of it is that the store manager stands at the exit door giving everyone nasty looks because we're in the store past closing. I called him out on that one night when he did it to me.
Grab a six pack of Budweiser at the end of the day - they'll find somebody and put them to work
Exactly! I always look for a cashier. I don't mind waiting just to avoid a situation like this. I recently went to a Target and was forced to use the self checkout. It was nerve wrecking uggh.
I have a friend who worked at Walmart and went shopping one day after her shift. She had a full cart load and had grabbed a $3 lip gloss and put it in the child seat. However, it had fallen down to the bottom of the basket and she didn't notice as she was finishing checking out with a cashier. Asset protection pulled her in and accused her of stealing. She offered to go pay for it as she had intended to do, but they wouldn't let her. Even though there was video evidence showing that she had put it in the basket, she was fired on the spot, but no charges were pressed. So Walmart can go eff itself.
She can sue for wrongful termination.
@@LiqqaRoni-cx3tx In cases like this, management was probably already looking to fire her and were waiting for a reason to pull the trigger.
Ridiculous. People need to use common sense. If a person has a whole cart full of merchandise that they PAID for, does it actually make SENSE they would try to steal a lousy $3 lipstick?
@@ryhk3293I wouldn't be suprised. I'm just glad she's in a much better work environment now and actually happy with her current situation.
Stop letting them check your basket.
I never do.
If I can't rummage through the till, security can't touch my chicken and tampons.
THIS IS OUTRAGEOUS OVER SELF CHECKOUT!
never use self-checkout... not only can things like this incident happen, but every one of those self-checkout lanes has taken a job from a human that needs to pay bills and raise children.
BOYCOTT SELF CHECK-OUT!
Seems like Walmart has a problem
Yea bruh....it's called GREED!
It’s the Walmarts on lower income/high crime areas that hire these poor judgement folks to be honest. But in their defense I’m sure they see lots of action making them kind of paranoid
It's Walmart they always have a problem 😏
Walmart always has a problem its not a grocery store.
Walmart is a problem.
I’m honestly sick of self checkouts and I think we should go back to having a clerk do it for us. Not only is it taking jobs away but also people getting falsely accused of stealing.
They claim to do it so it's faster and more convenient but it's just to save money in the long run... plus they get the chance to publicly humiliate honest people if we forget a single item.
The second woman had the clerk check her out at self checkout and still was accused of stealing… it’s like you can’t win at Walmart.
I agree 100%.
Nobody is forcing you to use self-checkouts. I've never seen a store that was 100 percent self-checkout. As an introvert, I love self-checkouts.
@@healingthroughchrist1988 sometimes it can be indirectly forced. some stores will literally have like 1 or two cashier lines, so it's either use self checkout or wait in a god knows how long line where every customer has carts packed to the brim with stuff so it takes forever to even reach the person.
Welcome to the new world where companies don’t pay for checkout employees
There's been an argument I've seen that you should always use the clerk line. I often times will scan and then show my recipe to the person at the entrance so security catches it. Sadly, this is the world we live in.
Guilty until proven innocent I guess.
American Way
@@Shadowx157unfortunately true
In the eyes of the cops? ALWAYS!
In the eyes of the Walton family? Yea...mostly.
That's not what this is. Guilt is determined by a court. This is just insanity.
I need this. Easy 50,000 false arrest lawsuit. She never concealed the item, and she never left the store with the item.
That’s a awful mentality lol
@@issahumps meh, Walmart deserves a lawsuit.
@@issahumpsand Walmart is an awful
company.
@@Ms.Kelani so what lol it has nothing to do with Walmart 🤦♂️
@@issahumps Was this a Walmart? Yes. Do they have self checkout? yes. Is this all about Walmart? yes it is.
I would love to hear a follow-up report on this one! I feel terrible for these young moms!
Counterpoint: Reese's Pieces is totally something people would shoplift.
You can't expect customers to work for the store without proper training and not make any mistakes. You're going to have to take a loss on a bag of reese's every once and a while because you want to employ one cashier out of 20 lanes forcing people to do self-checkout.
Humiliating an honest person over a bag of candy - - that she had not even taken out of the store yet!?! Then refusing to allow her to pay for it, hassling her, embarrassing her - - - I wouldn’t be surprised if someone ends up suing them because it caused a PTSD‼️
Decades ago after a very hectic shift at the hospital where I worked, I stopped on the way home for needed supplies. I wondered why the total grocery bill was higher than I had expected, but I figured I’d miscalculated because I was so tired. At home I checked the receipt and went back to the store because I had been charged $20.00 more on the price of the laundry detergent. The manager later found out, that the cashier was doing this so that she could pocket that extra $$$.
Exactly! That poor woman probably developed a little bit of PTSD. Every single time she goes shopping in a Walmart now if she uses a self check out she’s going to be nervous. Nobody deserves that that just goes to show that an employee gets a little bit of power and goes nuts with it, an employee who has nothing else better to do with their lives. It’s really sick.
I saw a person chased down in the parking lot using self checkout and finally said we got the wrong person.
And for this reason I refuse to use self checkout
My experience working at a grocery store as a casher has shown me that people make mistakes. I have made many mistakes (missing an item or even scanning some more than once) while checking out people's groceries. Most of such mistakes were caught immediately but some had to be fixed at customer service. The security at these Walmart’s need to be understand that everyone is human and mistakes will happen.
You're clearly not paying attention to your job.
@@yummm8775ok then you can clearly check yourself out.
And yet, I've never seen a cashier get arrested...
In my opinion Walmart is the criminal.
The employees, security gaurds and all of their managers should be charged with filing false police reports.
Self check out is the crime.They should give a discount for working for them.
"Head to the cashier"
Only problem, they're being replaced by more and more self checkout machines.
Walmart has done this to my mother as well. Two years ago, my mother and I were out shopping at Walmart a day before school, and we went to self check-out. After we finished self check-out, a security guard stopped my mother at the door and said "You need to come with me" and mind you, my mother does not speak good English. So I butt in the conversation and ask, "Whats going on?" the Walmart security guard says "You guys need to come with me, we saw you steal." I thought this was a random pulling a prank on us, as he had no uniform. But we proceeded to go to the back to the security room. As we go to the security room, they tell my mother what she has allegedly done. You get the gist, the security guard and another Walmart associate took her ID and her personal details and said if she has ever done this again, she would be arrested. As we were leaving the room, that same Walmart associate started laughing at my mother thinking as if this was some sick joke. Shame on you, Walmart.
But what did your mother supposedly steal? Was it something like the vid where she simply forgot to scan it? Or were they totally wrong and nothing happened? If you tell a story about something like this video, you need to tell us this stuff!
So if you and mom were innnocent, why didn't you raise all hell ?! And sue for wrongfull harrestment etc.
@@lucialuciferion6720 Do you even have a clue what it would cost to bring a case against walmart? Minimum $50,000 unless your attorney is a drunk.
It’s crazy how they make you do all the work and still treat you like an employee when you’re just trying to buy stuff and then on top of it they always give you that look like you gonna steal something
Now they lost a customer permanently all for a $6 snack.
You must look sketchy or paranoid because you're a thief. I never get suspicious looks from employees or security.
Yeah, that's called reasonable suspicion. That's their job.
@@ev25zv How can you even say that? Sketchy people don't exist because crime doesn't exist according to your logic, because you've never been accused of a crime before after all.
Stores expect us to do a job perfectly, tip and not be paid for the job as well as assume all risk.
Like hell.
Why even stop at the exit??
Wow... both women got totally F'd. The security guard is a grade A dbag.
Completely unreasonable that actual criminals get away without so much as a slap on the wrist even and ordinary citizens get hosed
I was a cashier at Walmart and even the cashiers fail to scan sometime. When you're shorthanded and in a hurry it will happen. It's ridiculous to think she would pay for everything but a bag of candy
Actually some people do exactly that on purpose. You think you bought so much so the store owes you a little extra. Granted banning someone over a bag of candy is a bit much. Only makes me think to not shop at walmart.
Said the same thing, don't see an employee getting walked out in cuffs for forgetting to scan a bag of candy smh
@@genericscout5408honestly, like they really want to ban customers who paid for $300 worth of groceries but stole $6 worth of candy lol ok if they do this to everybody, they’re gonna be in some deep financial trouble from losing all their customers overtime 😂
But paying $300 in groceries and omitting to scan a bag of candy, Walmart should've given her the benefit of the doubt.
Shopping at Walmart can definitely be a hassle. That’s why I like going to store with hand held scanners and you scan as you shop
Which stores let u scan as u shop?
Stop and shop
I do that at Walmart and Sam's through their apps. It's very convenient.
I didn’t know they had that what State is that in
@@AW-rv8nmAmazon Fresh
“Just checking receipts”
Dude was checking EVERY ITEM.
While three carts full of stuff was being stolen behind him.
It's almost as if people actually doing this job instead of machines is something we shouldn't have changed.
Wow Walmart. I knew the company sucked but this is ridicules. Almost like they should keep people at the SEVERAL registers they have instead of forcing people which 15+ items to scan everything themselves.
There should be a class action lawsuit filed against wal-mart from all these people falsely accused by the store.
Never shop at Walmart. Never use a self check out.
I hope she sues them, disgusting. Get cashiers! I hate self check out
I know several people that have been arrested over an item not scanning, even our local judge said it was ridiculous and has dismissed so many cases
Seems like a little common sense could be useful here! If someone paid for dozens of items but missed one, just let them go back to the register and pay for it. No harm done as there was clearly no intent to steal.
Its funny that the self checkout at my local walmart has on average 4 employees just standing around to make sure no one steals. It would better to have a regular checkout with those employees instead.
Yeah. To make sure no one steals via self check out.
But if someone wheels out a big ass TV and some iPhones and skipped straight out the door, bypassing the registers, just let em slide.
God bless America, riiiiiiight???😂
This is disgusting! People should boycott that location.
Best advice:
Slow down, check screen to make sure item scanned and also use your ears to listen for the beep letting you know the item was scanned.
Use scanning when buying a few items and checkout for multiple purchases.
Best advice: don't shop at places like Walmart that have people arrested for making honest mistakes.
I'm so over shopping in both grocery stores and big box stores, that I do the big majority of my shopping online. The self checkout lane is a nightmare, especially when things don't scan. Someone has to file major lawsuits against these corporations, and have them held accountable. Here's the irony, when they overcharge you, there's never an apology or compensation. maybe they should go to jail
Home Depot arrested a man for accidentally taking a pencil after he purchased 8k worth of lumber. Stores sometimes pursue weird cases.
Tell me you're joking?!
Sounds like a company that is owned and ran by someone who is a big Trump supporter.
1:43 props to that employee who lended a hand. That's doing your job right
This is why I will not use self check out. That is utterly disgusting and ridiculous.
This happened to me twice! Once was a $5 box of popsicles. I had purchased three boxes and one box didn’t scan. They waited until I was loading my car before coming out and walking me back in. They called the police and trespassed me. The second time was a similar situation at another grocery store. I was purchasing candles on clearance and the bar code was covered with another bar code. One wasn’t working so I scanned another candle twice. Again, they waited until I was outside so they could embarrass me by walking me back through the store. Then she says that she was watching me to see if I scanned it. I said so let me get this right, you saw me having having issues so instead of offering assistance, you waited to see what I’d do?! To which she responded, yeah…my boss is gonna see my worth. After rescanning all my items, they reluctantly let me go.
Sorry that happened.
That would be a law suit.
Heck, if it happened this year, see if you could still sue.
If there's no police there, simply leave. Walmart employees have no authority to detain or arrest you.
@@janeentumbao8690 Wish I would have known. This was actually in 2020 and 2021 so guess too late
This happened to my wife at a Target and she was told she could not use that location for a month. Two months later, she goes back in (after the temporary ban), and employees followed her like she was about to put the whole store into her purse. She goes to complain, and is then told she can't shop there for a year. Over 2 years later, we don't even bother with that location.
Yeah. Stay away from places like that. Shop online of go to a different store altogether. Save yourself the hassle.
Sorry that happened.
I wouldn't have gone back the first time! Especially Target, now that that have tuck friendly underwear for CHILDREN!
I would've never shopped at any Target again if that happened to me! That's outrageous what happened to your wife!
@@janeentumbao8690Amazon is way better than these stores.
"The customer who was arrested is suing Wal-Mart." Who could blame her?
I use self checkout in the UK all the time with no problem.
Scanned items have to be placed on a weighing shelf so, if you bag an item without scanning or if there's sn error, the system immediately flags it up and freezes your process until the error is corrected either by you or an employee.
It's not completely thief-proof but pretty much prevents innocent mistakes.
I'm surprised this version does not seem to br used in the US.
Seriously!!?? Taking this matter all the way to the police for a bag of candy that mistakenly didn't scan on the machine!!??🙄 This is insane. I think she should sue that grocery store.
I always count the number of items I have before I start self checkout and then count on the screen to make sure everything was scanned.
The candy one was so stupid. If she paid, what looked like over $100 worth of groceries, I'm pretty sure she could pay for a $6 bag of candy 😒. That Walmart security was on a power trip and I 100% think she should sue.
Dear Mr. Penguin: I hope these accused customers win their lawsuits. --------- The shoplifters, smash and grabbers, teef and robbers have to be handled with kid's gloves, lest the verdict bounces back upon the diligent righteous: Ironic. led
I feel for her. Not accusing her or anytging, but it is a common thing for folks to scan all but an item or two, counting on that item being lost in the jumble.
Do you have any idea what it would cost to sue? Try a minimum of $50,000 and you will not get your attorney fees back even if you win which you won't because Walfraud has top notch attorneys.
Bunch of bullies
I refuse to use self checkout. I’m not an employee and have never been trained to use their equipment.
Imagine being held hostage over a 2$ bag of Reese’s pieces that she accidentally forgot to pay for 🤦I’m surprised the fbi and the military weren’t called for this unforgivable misconduct.
So American! In Holland we apoligize and pay for the product and byeee! If it happens more often you get banned
Yes, maybe because of the high crime rate in certain areas around the US, it makes them to overreact for stuff like that
Ik weet niet waar jij in nederland woont, maar waar ik woon krijg je gewoon een boete of een jaarverbod
@@L.deleeuw0846 ik woon in Brabant daar waar het nog Nederlands is
We too were accused of not scanning something at a Meridian Idaho Walmart, but it actually WAS scanned and paid for.
Spending 6 hours in jail for no reason is so wrong.
So let me get this straight... This woman forgot one item in her cart. But she not only apologized for the mistake. But she even offered to go back to rescan the item and pay for it. Yet she gets treated like a criminal?! What the heck?! I hope both women win their lawsuits. This is serious case of injustice. If this can happen to them. It can happen to anyone.
Yet they’ll let criminals walk out of the store with anything without stopping them. Ridiculous.
The minute they started questioning I’d ask for a lawyer
I NEVER used the self service check out. first, it's not my job to check out stuff on my own if it's not my store. the store should have a clerk doing that. second, there will always be a lot of people accused for stealing if there's a missed scan. no matter what, they won't believe you or listen to you cuz they don't care. those self serve check outs should be removed and banned since it's a problem when the started it.
This is exactly why I refuse to use self checkout!
I worked at Walmart a long time ago. During orientation they had us meet with the head of asset protection. One of the things that he said has always stuck with me. He said it is not legally considered shoplifting until you actually leave the store with the item. Most people do not realize that, they believe whatever the people at the store tells them.
If the customer clearly didn't realize that something didn't scan, didn't intend on stealing anything and offers to pay as originally intended, there should be zero issues.
No one deserves to be traumatized like this.
What if you eat something in the store and sheit it out before you leave?
@@embededfabrication4482 Probably destruction of property.
@@embededfabrication4482Return the "recycled" result to customer service to be restocked.
@@embededfabrication4482That's a really fast metabolism. 😊
WTF you have not stole until she leaves the store.
So guilty until proven innocent
Everyone needs to realize that most security, stores, government agencies, police, and criminals will ALWAYS choose the soft targets