Thank you for this video! Could you please share with us the steps how you created this flow and how you put the ticket button on the corner of the screen? Thanks!
I demo'd this flow on the automation hour channel a few years back. Here's the recording where I get into those specifics: ruclips.net/video/lMZPGhhXpYg/видео.html
It's kind of shameless plug but here's the automation hour demo where I presented this flow. It's a few years old now but just about everything still holds true. I just haven't gotten around to creating a newer version demo, I hope this helps: ruclips.net/video/lMZPGhhXpYg/видео.html
@@mattgodfroy1655 this helps! I'm a solo admin and I am reading the rock your role as a salesforce admin and she stresses the importance of a ticketing system to "calm the chaos" so the flow is very helpful thank you!
Thank you for this video! Could you please share with us the steps how you created this flow and how you put the ticket button on the corner of the screen? Thanks!
I demo'd this flow on the automation hour channel a few years back. Here's the recording where I get into those specifics: ruclips.net/video/lMZPGhhXpYg/видео.html
Is the ticketing process you demoed a standard salesforce feature?
Hey Matt, do you have any videos of using service cloud for internal tickets?
Can you raise a subticket off a parent ticket? meaning are you able to raise off multiple subtickets to other internal teams just off the one ticket?
Could you also show your screen video, it would very helpful! Thanks!
Are you saying it'd be helpful if I also shared a video of myself as I did the walk through?
It would be cool if you showed us the flow you created.
It's kind of shameless plug but here's the automation hour demo where I presented this flow. It's a few years old now but just about everything still holds true. I just haven't gotten around to creating a newer version demo, I hope this helps: ruclips.net/video/lMZPGhhXpYg/видео.html
@@mattgodfroy1655 this helps! I'm a solo admin and I am reading the rock your role as a salesforce admin and she stresses the importance of a ticketing system to "calm the chaos" so the flow is very helpful thank you!