We should rename this module as Advanced Work Proposal. This is because SNOW doesn’t ASSIGN it, it’s just proposing. Also, there should be an option to assign based on Round robin method 🙏🏻👍
I think we can simply remove the rejectable conditions and automatically it will directly assign the tickets and will not give agents the freedom to accept or reject a work item.
That was really fast. Very cool video! Thanks for posting this!
We should rename this module as Advanced Work Proposal. This is because SNOW doesn’t ASSIGN it, it’s just proposing. Also, there should be an option to assign based on Round robin method 🙏🏻👍
I think we can simply remove the rejectable conditions and automatically it will directly assign the tickets and will not give agents the freedom to accept or reject a work item.