ITOM Visibility and Cloud Accelerate Academy

Welcome to the January 2025 edition of the ITOM Visibility and Cloud Accelerate Academy!
In this session, you will learn how tags are discovered and stored in the ServiceNow CMDB, plus how to quickly build service maps leveraging the discovered tags. We will also dive into creating transversal rules to help pull in additional relationship data into the service map. During the session, you'll be able to ask our experts questions and participate in the live Q&A.
Agenda:
Overview of the different Service Mapping methods
Why do service maps matter?
Deep Dive How to Demo
Live Q&A
Target teams: Discovery Admin, Service Mapping Admin, ServiceNow Admin, ServiceNow Owners, ServiceNow System Admins, CMDB admins, Enterprise Architect, Portfolio Manager, CIO, CISO