if the agent clicks aux-work and code it always show default, but if they use the drop down way it will show the exact code/reason plus how can i get a timer display on hoe long they are in the reason code
You can take benefit of Avaya Call Management System product which can provide you such statistical reports. In one-X Agent worklog you can see only calls related information
how to add auxiliary codes for all users? i've noticed that every user has to set their own auxes. is there a config file for the reason codes so we'll just add the auxes there and every body will have the same auxes?
The reason codes are stored in the user’s profile named “AuxReasonCodes.xml”, and it’s located in “C:\Users\[USERNAME]\AppData\Roaming\Avaya\one-X Agent\2.5\Profiles\default”. You can deploy this file manually to every user, or acquire our ACM (Avaya Central Management) server to configure and deploy user profiles more effectively.
Is it possible to make the AuxCode icon flash according to the reason code? I use the app and would like to make it flash when I am in ACW /AfterCall work and another code I use, we call it Focus. I would like the flashing to remind me I am in that code. thanks for any help or advice you may have.
I can log in to my avaya x one and use all my AUX's, but everytime I click or hit the ready button it won't and will just show "operation failed". I need help please.
Likely it is a configuration issue. Your local administrator can assist to fix the problem or you can reach out to our support through any of the channels on this link: support.avaya.com/contact/. Our specialist are happy to assist you troubleshooting this issue.
Our support need some additional information about the product and environment it's configured. As this is something we cannot respond effectively via comments. For better support, we recommend you to reach our support through any of the channels on this link: support.avaya.com/contact/.
When one-X Agent registers to the Communication Manager the buttons are sent down to the phone via the Registration Confirm (RCF) message. In case you want to have custom names for One-X Agent buttons you can use abbreviated dialing list. Refer to support.avaya.com/public/index?page=content&id=ADMN111807 for more details
if the agent clicks aux-work and code it always show default, but if they use the drop down way it will show the exact code/reason plus how can i get a timer display on hoe long they are in the reason code
How can I set the reason code used, shown in the work log?
Know the time I used and auxiliary it would very helpful and nice.
You can take benefit of Avaya Call Management System product which can provide you such statistical reports. In one-X Agent worklog you can see only calls related information
Wow this helped me so much
Glad this was helpful to you
Thanku it was soo helpful
Welcome! Glad this was helpful to you
how to add auxiliary codes for all users? i've noticed that every user has to set their own auxes. is there a config file for the reason codes so we'll just add the auxes there and every body will have the same auxes?
The reason codes are stored in the user’s profile named “AuxReasonCodes.xml”, and it’s located in “C:\Users\[USERNAME]\AppData\Roaming\Avaya\one-X Agent\2.5\Profiles\default”. You can deploy this file manually to every user, or acquire our ACM (Avaya Central Management) server to configure and deploy user profiles more effectively.
Is it possible to make the AuxCode icon flash according to the reason code? I use the app and would like to make it flash when I am in ACW /AfterCall work and another code I use, we call it Focus. I would like the flashing to remind me I am in that code. thanks for any help or advice you may have.
The AuxCode icon is controlled by Communication Manager and the only options are on/off, it does not support flashing buttons
I can log in to my avaya x one and use all my AUX's, but everytime I click or hit the ready button it won't and will just show "operation failed". I need help please.
Likely it is a configuration issue. Your local administrator can assist to fix the problem or you can reach out to our support through any of the channels on this link: support.avaya.com/contact/. Our specialist are happy to assist you troubleshooting this issue.
How to fix the audio,if you cant hear the customer when you receive a call?
Our support need some additional information about the product and
environment it's configured. As this is something we cannot respond
effectively via comments. For better support, we recommend you to reach
our support through any of the channels on this link: support.avaya.com/contact/.
How to change favorite buttons name?
When one-X Agent registers to the Communication Manager the buttons are sent down to the phone via the Registration Confirm (RCF) message. In case you want to have custom names for One-X Agent buttons you can use abbreviated dialing list. Refer to support.avaya.com/public/index?page=content&id=ADMN111807 for more details