I am also having an issue with the microphone volume which is extremely low. I've tested this by making outgoing calls to my personal phones and leaving messages which are barely audible. Other members from my work team have the same issue and there is no way to adjust the mic volume. It says the volume is adjusted automatically. Do you have any kind of fix for this? As it stands now, this agent is virtually unusable for myself and my team.
Likely it is due to some specific issue. If you need assistance in troubleshooting the issue our specialist are happy to assist you. Recommend you to reach our support through any of the channels on this link: support.avaya.com/contact/
I was having the same issue I work from home for the state of texas; I noticed it got a little better when I upgraded my headset from a Logitech to a Poly Blackwire 8225 - Headset - so far so good.
@@bigtaco956 Thanks for the tip on the Poly Blackwire 8225. So this has improved the mic sound quality? I don't even use the Avaya OneX anymore because you literally cannot hold an audible phone conversation. I just communicate with co-workers using Microsoft Teams but it would be nice to have an actual office phone number people can use to contact me.
is there any code used to prioritize calls? example: the attendant calls support, is there a way to put some code before the number to prioritize the queue with support?
Not specifically a code but you can setup a call distribution method in your Call Center environment to prioritize one call over the others, your Call Center administrator can assist you to set this up
Hello, is there a way to mute the ringer when receiving a call? I find the ringer to be extremely loud and obnoxious while I am on teams call distracting me from any content that is being presented.
Likely this is configuration issue and your local administrator can assist. If you need support you can reach our support through any of the channels on this link: support.avaya.com/contact/
Recommend you verify one or all of the following: 1. Ensure that the agent has defined the correct sound device in the Avaya one-X Agent client at System Options > Agent Preferences > Audio > Advanced. 2. Ensure that the sound device is configured correctly through Windows. 3. Ensure that the computer has enough system resources to handle VoIP communication, in addition to the applications in use. 4. Ensure that network transmission has enough resources to transmit VoIP
The steps to create a conference in one-X Agent is by clicking on the “Add Conference to WorkItem”, while on an active call. This will provide you with a new call display to dial the 2nd party: Reference: downloads.avaya.com/css/P8/documents/100141198
If you don’t exit from the application in normal way or if you have a network issue, the agent status gets into Pending Logout state. After the restoring the connection, the Avaya one-X Agent application changes the agent status to the Pending Aux state instead of changing to the Pending Log out state. Agent must switch to the log out state manually and recommended to login to reinitialize connection to the server. Calls are not deliver to agent.
Recommend you reviewing Avaya One-X Agent Quick Reference Guide. Look at Chapter 1 for Call Handling features. Document can be downloaded from support.avaya.com. downloads.avaya.com/css/P8/documents/100177207
When one-X Agent registers to the Communication Manager the buttons are sent down to the phone via the Registration Confirm (RCF) message. In case you want to have custom names for One-X Agent buttons you can use abbreviated dialing list. Refer to support.avaya.com/public/index?page=content&id=ADMN111807 for more details
You can display such information using q-calls and/or vu-stat display buttons according to your need. You may want to learn more about these features using Administering Avaya Aura® Communication Manager or Avaya Aura® Communication Manager Feature Description and Implementation documents available on our support site, support.avaya.com
I am also having an issue with the microphone volume which is extremely low. I've tested this by making outgoing calls to my personal phones and leaving messages which are barely audible. Other members from my work team have the same issue and there is no way to adjust the mic volume. It says the volume is adjusted automatically. Do you have any kind of fix for this? As it stands now, this agent is virtually unusable for myself and my team.
Likely it is due to some specific issue. If you need assistance in troubleshooting the issue our specialist are happy to assist you. Recommend you to reach our support through any of the channels on this link: support.avaya.com/contact/
I was having the same issue I work from home for the state of texas; I noticed it got a little better when I upgraded my headset from a Logitech to a Poly Blackwire 8225 - Headset - so far so good.
@@bigtaco956 Thanks for the tip on the Poly Blackwire 8225. So this has improved the mic sound quality? I don't even use the Avaya OneX anymore because you literally cannot hold an audible phone conversation. I just communicate with co-workers using Microsoft Teams but it would be nice to have an actual office phone number people can use to contact me.
is there any code used to prioritize calls?
example: the attendant calls support, is there a way to put some code before the number to prioritize the queue with support?
Not specifically a code but you can setup a call distribution method in your Call Center environment to prioritize one call over the others, your Call Center administrator can assist you to set this up
Hello, is there a way to mute the ringer when receiving a call? I find the ringer to be extremely loud and obnoxious while I am on teams call distracting me from any content that is being presented.
Under Audio settings in Basic tab ringing option you can adjust volume or mute incoming calls.
What wireless headsets works with this program
Please refer to Avaya One-X Agent document library for more information support.avaya.com/css/P8/documents/100141284
I followed all procedure but still call is not connected only beep sound coming so can u just help me it is very urgent
Likely this is configuration issue and your local administrator can assist. If you need support you can reach our support through any of the channels on this link: support.avaya.com/contact/
Hi, how do I increase the volume ?
Recommend you verify one or all of the following: 1. Ensure that the agent has defined the correct sound device in the Avaya one-X Agent client at System Options > Agent Preferences > Audio > Advanced. 2. Ensure that the sound device is configured correctly through Windows. 3. Ensure that the computer has enough system resources to handle VoIP communication, in addition to the applications in use. 4. Ensure that network transmission has enough resources to transmit VoIP
How do you make a conference call between the customer and language interpreter. What are the steps
The steps to create a conference in one-X Agent is by clicking on the “Add Conference to WorkItem”, while on an active call. This will provide you with a new call display to dial the 2nd party: Reference: downloads.avaya.com/css/P8/documents/100141198
Hi I got question if customaer wants to disable the manaul answer for the agent and still only with the automatic answer, What should I do?
Wat are customer doin with this software and wat hardware devices are they usin
If you reset Avaya while being already logged in will you still receive calls or will you have exit out and re-enter all the information again?
If you don’t exit from the application in normal way or if you have a network issue, the agent status gets into Pending Logout state. After the restoring the connection, the Avaya one-X Agent application changes the agent status to the Pending Aux state instead of changing to the Pending Log out state. Agent must switch to the log out state manually and recommended to login to reinitialize connection to the server. Calls are not deliver to agent.
Hii I need your help and I want learn about avaya software complete course. I wanna learn separately. Fees??
For learning related queries recommend you contacting Avaya University via www.avaya-learning.com/
Hello there, how can i do a warm or a cold transfer?
Recommend you reviewing Avaya One-X Agent Quick Reference Guide. Look at Chapter 1 for Call Handling features. Document can be downloaded from support.avaya.com. downloads.avaya.com/css/P8/documents/100177207
Hello, many times the call comes to avaya, but not to my cell phone. do you know what the problem may be?
Application is using the call routing configuration of your PBX to forward the call to your cell phone. Call routing should be verified.
How to customize button names such as auxes?
When one-X Agent registers to the Communication Manager the buttons are sent down to the phone via the Registration Confirm (RCF) message. In case you want to have custom names for One-X Agent buttons you can use abbreviated dialing list. Refer to support.avaya.com/public/index?page=content&id=ADMN111807 for more details
Anyone know how to find out how many calls are in queue
You can display such information using q-calls and/or vu-stat display buttons according to your need. You may want to learn more about these features using Administering Avaya Aura® Communication Manager or Avaya Aura® Communication Manager Feature Description and Implementation documents available on our support site, support.avaya.com
Why do I keep getting a operation failed, Enter Auxiliary Failed. I get the connect beep.
Canbe an issue with Auto Answer setting. Recommend you to look at support.avaya.com/public/index?page=content&id=SOLN274872
@@AvayaMentor it works, thanks!!
Welcome! Glad this was helpful to you