thank you very much for this information. Very much appreciated because using softphone was all new for the company and there are a lot of confusions on how to do this exactly.
Thanks for the information, How can you release the call without making the conference call drop? The two people on the other line will be able to continue with the call?
Thanks for the video! Quick question, I noticed you have there a timer showing how much time you have on "Default" ... Where do I set that up? Mine does not show that. Thanks again!
I have the same question as many others how do I leave a conference call???? The red phone button keep saying failed to leave conference call..... What are the alternative???
What do you do if by mistake you press conference and what you wanted to do was a transfer? And Avaya doesnt give you the two lines options, only one line is displayed.. no "leave conference" option is available in this case. Thank you for your help!
is there any code used to prioritize calls? example: the attendant calls support, is there a way to put some code before the number to prioritize the queue with support?
You will be able to release your call from the first line (the red button with the phone) and just shadow it and you will see that says "leave conference" and click it.
A warm transfer is when you stay on the line with the customer and wait to do a consult/or introduce the customer to another agent. A cold transfer is when you leave the customer on the line to connect to another dept.
Thanks u make my day i was dealing with that and i lost many calls. And also the way you teach Simple and clear. Thanks a lot
thank you very much for this information. Very much appreciated because using softphone was all new for the company and there are a lot of confusions on how to do this exactly.
Thanks for the information, How can you release the call without making the conference call drop? The two people on the other line will be able to continue with the call?
same question
Thanks so.much i needed this !!!
Thanks for the video! Quick question, I noticed you have there a timer showing how much time you have on "Default" ... Where do I set that up? Mine does not show that. Thanks again!
I have the same question as many others how do I leave a conference call???? The red phone button keep saying failed to leave conference call..... What are the alternative???
i just have a question on conferencing...once we are already in conference, HOW will I release the call leaving the other 2 talking?
my question too. no answer
If for any reason you need to disconnect from the conference,how would you do that without disconnecting the other two on the line?
This is also what i want to know. When i disconnect the call the cx also get disconnected from the the other line.
Same question vi have ??
Hola y como puedo liberarme de una conferencia y dejar solo a las dos personas?
What do you do if by mistake you press conference and what you wanted to do was a transfer?
And Avaya doesnt give you the two lines options, only one line is displayed.. no "leave conference" option is available in this case. Thank you for your help!
is there any code used to prioritize calls?
example: the attendant calls support, is there a way to put some code before the number to prioritize the queue with support?
Is there any way to transfer the 2 people in the call to another # together?
Ok what If when you conference you don't have a name to pick from. How that work
How do i leave the conference with out the two lines being disconnected
You will be able to release your call from the first line (the red button with the phone) and just shadow it and you will see that says "leave conference" and click it.
That's don't work for me
anyone having issues seeing the video? sound is perfectly fine
Can you delete work log with you boss knowing?
What's the difference between a warm transfer and cold transfer?
A warm transfer is when you stay on the line with the customer and wait to do a consult/or introduce the customer to another agent. A cold transfer is when you leave the customer on the line to connect to another dept.
How do you leave a conference call BUT leave the other two parties still connected?
Click on the red button (the one on the bar that says conference) to remove yourself from the conference.
You video is messed up, cannot be seen
What is the keyboard command to hang up a call?
When you transfer a call and get voicemail and need to hit 0 for the tree how is that done? It dosent seem to connect when the tree picks up