You're so welcome! Keep watching and keep learning !! ServiceNow Development Series is coming soon and also Part 2 of ServiceNow Virtual Agent with Advance topic will come soon.. Stay Tuned..........
Greetings from Brazil! Thanks to your videos, I have cleared the CSA exam! But here is one question... Is there a way that I can know if the user clicked on the "start new conversation" or "end conversation" button on VA? Does SN stores it in a variable?
Thanks for your detailed step-by-step clear explanation!! My client just encountered an issue that the Default Branding settings are not applied to the service portal VA suddenly. The system apply another branding profile setting instead while no changes made to the branding configuration lately. Are there any conditions that causing this happen for trouble-shooting?
@@techwithpri no, it was used n intended to apply the Default Branding but don't know why it's now switched to other brand profile. The chat header logo is the same for both profiles. However, even changing the header logo in the default profile is still not working as expected.
@@slyaly1315 Well, if it is switched to other brand profile, then changing chat header logo in default profile wont work for sure. Can you change the chat header logo in the new switched profile? If there is no issue you can keep using the new branding profile.
@@slyaly1315 Default Brand profile is something which will be created whenever you try to do brand editing. However, creating a new profile and customize it in your own way is also recommended for the work.
Great Video! I would like to ask if it's possible to insert custom greetings per page? Like in each page it should have different greetings when opening VA. Your help on this will be much appreciated, thank you in advance!
@@techwithpri Hi, yes. I have a requirement that if I transfer to another page there will be a custom greetings for that specific page, different from the default greetings for homepage. Is that possible?
Hi this is really useful and excited .. however we are not using service portal and have our own portal can we enable this feature there.. could assist on it 😊
Hello Sir, How to prevent the virtual agent from searching the catalog and only searching the knowledge article...or whatever keyword is type first it will display the knowledge And then the catalog item... I have added search fallback topic into the fallback... Plz Plz Plz answer me i am in trouble with this...
Hello Mate, I was trying to customize the greetings and trying to get logged in persons username in bot greeting response but unable to get that using script, anything you can help here. Thanks
Hie Pritam....I have a requirement like in virtual agent designer agr kisi flow me koi source page ka link add krna ho toh how to do that.... If the user have that query and the VA directs to the source page..
Hey !! Check this link for more info regarding dynamic greeting setup - docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/task/va-welcome-topic-selection-msgs.html
Hello, I really like the videos. I have constructive criticism for you. I use subtitles to understand what is going on in the video, but I often don't understand because the speaker speaks too much, too quickly. So if you could speak more slowly, I would appreciate it. hug
Hello ! If you want to change the default greeting message you have to choose the dynamic greeting setup topic while configuring. The process is already mentioned in the video. Let me know if you still get the same issue.
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These videos are so so helpful!! I'm so glad I found your channel - thank you for making these!
You're so welcome!
Keep watching and keep learning !!
ServiceNow Development Series is coming soon and also Part 2 of ServiceNow Virtual Agent with Advance topic will come soon..
Stay Tuned..........
Thank you pritamjit for making this video
it is really a much knowledgeable video
Thank you , keep watching keep learning ❤️
thanks, your video helped me a lot to configure my chatbot accordingly.
Glad it helped buddy.. keep learning and keep practicing 🙂
I used that same chat bot on your cover page to change my virtual agent chat icon. 😎
That's great, hope it's looking cool.. isn't it? 😅
Automation is always exciting to watch ^_^
Part 3 is coming
Greetings from Brazil! Thanks to your videos, I have cleared the CSA exam!
But here is one question...
Is there a way that I can know if the user clicked on the "start new conversation" or "end conversation" button on VA? Does SN stores it in a variable?
Hey !! My Pleasure 🤓
Ii dont think so it gets captured, I will check further and let you know 👍
Well Done
Keep watching and keep learning 🤓
Thanks for your detailed step-by-step clear explanation!! My client just encountered an issue that the Default Branding settings are not applied to the service portal VA suddenly. The system apply another branding profile setting instead while no changes made to the branding configuration lately. Are there any conditions that causing this happen for trouble-shooting?
Hey !!
Well thats strange so after creating the new branding profile is it working fine now?
Has the new profile is having the same info as default ?
@@techwithpri no, it was used n intended to apply the Default Branding but don't know why it's now switched to other brand profile. The chat header logo is the same for both profiles. However, even changing the header logo in the default profile is still not working as expected.
just wonder if any factors determine which brand profile should take into place?
@@slyaly1315 Well, if it is switched to other brand profile, then changing chat header logo in default profile wont work for sure.
Can you change the chat header logo in the new switched profile?
If there is no issue you can keep using the new branding profile.
@@slyaly1315 Default Brand profile is something which will be created whenever you try to do brand editing. However, creating a new profile and customize it in your own way is also recommended for the work.
I need a button on bot response and that button will open a catalog item..and it should be dynamic url..how to do that?
Great Video!
I would like to ask if it's possible to insert custom greetings per page? Like in each page it should have different greetings when opening VA.
Your help on this will be much appreciated, thank you in advance!
Hey !!
I did not understand your query ..different greetings per page, can you please explain 😅
@@techwithpri Hi, yes. I have a requirement that if I transfer to another page there will be a custom greetings for that specific page, different from the default greetings for homepage. Is that possible?
Hi this is really useful and excited .. however we are not using service portal and have our own portal can we enable this feature there.. could assist on it 😊
Hey!!
I am sorry but I didn't get you clearly can you explain it please?
Hello Sir,
How to prevent the virtual agent from searching the catalog and only searching the knowledge article...or whatever keyword is type first it will display the knowledge
And then the catalog item...
I have added search fallback topic into the fallback...
Plz
Plz
Plz answer me i am in trouble with this...
is it postible to add the virtual agent in the now portal to automate the workflow by giving commands(usign natural language) in chatbot
Hey !!
Did not get you, can you explain me in detail? 😁
Hello Mate,
I was trying to customize the greetings and trying to get logged in persons username in bot greeting response but unable to get that using script, anything you can help here.
Thanks
Hey 👋
Can you please explain me in better way so that I can assist you further?
Hie Pritam....I have a requirement like in virtual agent designer agr kisi flow me koi source page ka link add krna ho toh how to do that....
If the user have that query and the VA directs to the source page..
Hi Sagar, you can use the link (Bot Response) in the flow and you can achieve it easily.
Hi,
Dynamic greeting message topic is not OOB, I can't find it
any update on this ??
Hey !!
Check this link for more info regarding dynamic greeting setup - docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/task/va-welcome-topic-selection-msgs.html
Hello, I really like the videos.
I have constructive criticism for you. I use subtitles to understand what is going on in the video, but I often don't understand because the speaker speaks too much, too quickly. So if you could speak more slowly, I would appreciate it. hug
Hey !!
I am really glad that you found my video helpful !!
Thank you for your feedback, I appreciate it.
Keep watching and keep learning !!
Can I please know why I am unable to get greeting messages in service portal.
Hello !
If you want to change the default greeting message you have to choose the dynamic greeting setup topic while configuring.
The process is already mentioned in the video.
Let me know if you still get the same issue.
Sure would try and tell u