Very nice explanation and clear steps... Can we get the agent workspace in the now agent mobile app ?? Like can the agent chat live with the end user using the now agent mobile app ...please provide inputs on this
Hello! Virtual Agent is not working as expected after connecting with an Live Agent the user's input field is disabled, meaning that only the Live Agent is able to write in the chat. Could you please help me?
I browsed through many videos and documents but could not find a clear guide of configuration. it is very detailed one. thank you !
You're WC
Good video. Helpful to have all the steps together in one place, including assigning roles which I didn't see in other videos.
Glad it was helpful!
you just saved my life brother!
Thanks, please like share and subscribe
Thank you for such a clear explanation..!!!
You are welcome!
Thankyou for very informative video. Can you please advice , how to set chat setup in San Diego release ?
Very Helpful. Keep it up!
Thanks, you helped me so much!!
You are welcome
it was to the point, thank you very much
You're most welcome
Thank you really helpful !!
You're welcome!
Thank you so much for such a clear explanation.Can you explain how to route to agents based on their skills and country
Very nice explanation and clear steps...
Can we get the agent workspace in the now agent mobile app ?? Like can the agent chat live with the end user using the now agent mobile app ...please provide inputs on this
What version of SN? Paris? My PDI is Orlando and I do not have the Allow Transcript Download option under Chat Setup.
Is there a way to setup chat waiting notification on servicenow?
Hello! Virtual Agent is not working as expected after connecting with an Live Agent the user's input field is disabled, meaning that only the Live Agent is able to write in the chat.
Could you please help me?
Hello,
Can you please explain how to route agents based on country and also how we can move/create update set to production?
I can't see available status under inbox in agent workspace, what should I do? Can you help please?
Does it the same configuration for custom configurable workspace
Yes its should
Hi
My question is that can we get notified about agent chat in native connect chat. I mean can we use agent chat out side of agent workspace?
In portal
Hello help with automatically assign chat to agents depending on incoming chat language
Good explaining I try and do all step but it's not working
Hi ..do you have shared mail box integration with Servicenow using mid server ?
No
In my servicenow portal Chat Setup under Collaboration module it is not showing. What can i do to display that???
managed to get a solution for this ? i have the same question /
It seems to have changed name to Conversational Interfaces@@chellamarudhupandianc3617
So help me