Thank you Shubham !! :) For sure, will do that in my Virtual agent series only, allow me few weeks as I am specially focusing on SeviceNow CSA exam questions.
I like your videos and find them quite useful. I find that my options are not exactly like yours sometimes my set up seems a little different. I am using Utah.
Hello Pritam, I have followed the same steps to respond the bot but its not responding as a text message. Even i have used the text as response variable based on selection of user option one bot should respond text massage but it not doing any suggestions.
Okay !! 1.So create a topic in your VA. 2. From BOT Response choose Table. 3. Choose the table as Incident 4. In the filter rows choose script. 5. Write the below script (function execute(table) { var gr = new GlideRecord('incident'); gr.addQuery('caller_id',vaInputs.user.getValue()); //current logged in user's sys_id gr.query(); if(gr.next()){ return gr; } })(table) 6. In the Columns choose necessary field you want to display. Thats it 😀 Let me know if that works for you.
hi pritam can you create like , while creating incident through chatbot, after giving short description it should show some knowledge article based on short description like dynamic kb , same we have in contextual search
hi sir excellent teaching. Iam suma here right now iam student in scotland learning n seeking job fa sysadmin how can i clarify my doubts. is it necessary to learn EXCEL for snow?
It is not necessary to learn Excel for snow, but basic understanding of Excel would help you in any IT job like sys admin. You can watch full playlist for any doubt please do comment I would try to reply within a day.
Hi Pritam way of explanation is too good. Please explain how to use AI search and show the results in virtual agent custom topic.
Thank you Shubham !! :)
For sure, will do that in my Virtual agent series only, allow me few weeks as I am specially focusing on SeviceNow CSA exam questions.
Awesome 👍 Helped me to get a good knowledge on VA.
My pleasure brother..keep watching and keep learning 👍🙂
I like your videos and find them quite useful. I find that my options are not exactly like yours sometimes my set up seems a little different. I am using Utah.
Thank you so much Paul..!
Yes in Utah some changes are there..but the functionality remains the same.
Thank you, easy to understand
Thanks Pritam.
Can we use direct link as well..instead of permalink?
Permalink option is not there for Catalog forms
Yes absolutely you can use any link.
Hi Pritam.. Do we have anyway to use Table utility as user input selection.
Yes, I think you should 🤓
Hello Pritam,
I have followed the same steps to respond the bot but its not responding as a text message.
Even i have used the text as response variable based on selection of user option one bot should respond text massage but it not doing any suggestions.
Thats strange, it should work !!!
Try with something else
Hi Pritam, thanks for this video.
I have a question: do you know how I can have the bot show a list of all open incidents of the current user?
Hey..!
Yes surely you can do that..!
I will share you the process and code, allow me some time..😅😅
Okay !!
1.So create a topic in your VA.
2. From BOT Response choose Table.
3. Choose the table as Incident
4. In the filter rows choose script.
5. Write the below script
(function execute(table) {
var gr = new GlideRecord('incident');
gr.addQuery('caller_id',vaInputs.user.getValue()); //current logged in user's sys_id
gr.query();
if(gr.next()){
return gr;
}
})(table)
6. In the Columns choose necessary field you want to display.
Thats it 😀
Let me know if that works for you.
hi pritam can you create like , while creating incident through chatbot, after giving short description it should show some knowledge article based on short description like dynamic kb , same we have in contextual search
Hey 👋
Sorry for the late reply 😔
I did not get you, can you explain me in more detailed way?
hi sir excellent teaching. Iam suma here right now iam student in scotland learning n seeking job fa sysadmin how can i clarify my doubts. is it necessary to learn EXCEL for snow?
It is not necessary to learn Excel for snow, but basic understanding of Excel would help you in any IT job like sys admin.
You can watch full playlist for any doubt please do comment I would try to reply within a day.
Thanku so much 😊
You welcome..keep watching and keep learning 👍
How to add another topic into the flow
Hey!!
You mean topic flow?