Issue was the Surface Pro 8. I had tried 2 identical keyboard with the same issue, reinstalled Win11 twice and did 2 factory resets. Purchased a new Surface Pro 8 and it works flawlessly.
Makes sense, as the issue was likely caused by the sensor. The OSK icon (by default) is supposed to show up when the keyboard is disconnected or in a non typing position, for example when folding to the back of the Surface device. In your case that somehow seemed to trigger when propping it up, not sure how that could happen, but then again I'm not entirely sure how the device knows that the keyboard is folded down or to the back.
You are lucky that you got the chance to return it. I live in Pakistan and I bought a brand new SP4 back in 2016. There were many issues that came up but I wasn't able to return it. I am living with the same damage crap now. Its touch system is not working since 2017 :(
Microsoft seemed to have keyboard issues throughout all their surface devices. I have changed 3 keyboards for my Surface Pro X, now running out of warranty. Give Surface a miss, not reliable products.
I'm just having the same issue. I tried it flat and nothing worked. I saw your video and made sure it was really flat and it actually worked, but any slight bend and nothing. I think it must be the wiring inside - probably cracked/stressed. I have a spare type cover that I bought because my original delivery was delayed. I'm going to try it but I will be pissed it it also doesn't work normally -- I will flip a table!
new one works woo! but I'm still really annoyed that the Main feature of the keyboard -- FOLDING! Is what causes it to fail. if your having issues still with a new touch pad - also Try this. Going to Bios and cleaning the connectors. I did this before pull out the new keyboard. ruclips.net/video/OesmQ8sB8KQ/видео.html
I have this problem too. But I have this problem with Surface Pro X that use same type of keyboard. I think because keyboard is too weak at connection spot. Unlike Surface Pro 7 keyboard that have many connection point. I sure about this problem is from new Surface Pro 8 / X keyboard because I have 2 keyboard in different language and one have this problem when another is not. But finally those two have same issue. I think MS should change keyboard connection spot like Surface Pro 7.
I have a similar problem with my pro x. Never had an issue with the touch cover until win 11 update. Now it is completely dead. Microsoft support worked on my spx for about 5 hours and could not resolve the issue
Seems like a defective keyboard, when you flip it up it might be straining the wires inside the the keyboard which leads to a disconnection, even if the keyboard icon shows up your type cover should still be able to type so it is probably a defective cover
Agreed, I used SP3 and SPX. Connection of SP3 is much better. With SPX, I already replaced keyboard 2 times and now it’s broken again and could find any stock, even under warrantee.
My keyboard stop working and stop charging the pen. I can return it until august, but I'm living in Brazil and I'll go to the US later this year, so.... I don't know what to do...
I have the same issue on my surface pro7. in my case it happens in the flat position. I think it's a software error, because of keyboard inhibition in tablet mode
Issue was the Surface Pro 8. I had tried 2 identical keyboard with the same issue, reinstalled Win11 twice and did 2 factory resets. Purchased a new Surface Pro 8 and it works flawlessly.
Makes sense, as the issue was likely caused by the sensor. The OSK icon (by default) is supposed to show up when the keyboard is disconnected or in a non typing position, for example when folding to the back of the Surface device. In your case that somehow seemed to trigger when propping it up, not sure how that could happen, but then again I'm not entirely sure how the device knows that the keyboard is folded down or to the back.
You are lucky that you got the chance to return it. I live in Pakistan and I bought a brand new SP4 back in 2016. There were many issues that came up but I wasn't able to return it. I am living with the same damage crap now. Its touch system is not working since 2017 :(
I have changed 3 surfaces and 3 keyboards, all three turn off as soon as the keyboard is connected :)
Microsoft seemed to have keyboard issues throughout all their surface devices. I have changed 3 keyboards for my Surface Pro X, now running out of warranty. Give Surface a miss, not reliable products.
Typing works perfectly in the raised keyboard position for me every time..
I'm just having the same issue. I tried it flat and nothing worked. I saw your video and made sure it was really flat and it actually worked, but any slight bend and nothing. I think it must be the wiring inside - probably cracked/stressed. I have a spare type cover that I bought because my original delivery was delayed.
I'm going to try it but I will be pissed it it also doesn't work normally -- I will flip a table!
new one works woo! but I'm still really annoyed that the Main feature of the keyboard -- FOLDING! Is what causes it to fail.
if your having issues still with a new touch pad - also Try this. Going to Bios and cleaning the connectors. I did this before pull out the new keyboard. ruclips.net/video/OesmQ8sB8KQ/видео.html
flexible cable has been crashed , its seem to be is the critical bug of all key board pro 8
I have this problem too. But I have this problem with Surface Pro X that use same type of keyboard. I think because keyboard is too weak at connection spot. Unlike Surface Pro 7 keyboard that have many connection point. I sure about this problem is from new Surface Pro 8 / X keyboard because I have 2 keyboard in different language and one have this problem when another is not. But finally those two have same issue.
I think MS should change keyboard connection spot like Surface Pro 7.
I have a similar problem with my pro x. Never had an issue with the touch cover until win 11 update. Now it is completely dead. Microsoft support worked on my spx for about 5 hours and could not resolve the issue
Wow，I had the same problem just like you. The keyboard is not working when I flip it up, and I returned it back. I am going to buy a new one.
Seems like a defective keyboard, when you flip it up it might be straining the wires inside the the keyboard which leads to a disconnection, even if the keyboard icon shows up your type cover should still be able to type so it is probably a defective cover
Tried 2 keyboards. Same exact problem.
@@2tryke hmm, have u updated windows 11 by any chance ?
@@adrianhartanto159 Yes, its on the latest build, tried a Win10 install as well
Agreed, I used SP3 and SPX. Connection of SP3 is much better. With SPX, I already replaced keyboard 2 times and now it’s broken again and could find any stock, even under warrantee.
My keyboard stop working and stop charging the pen. I can return it until august, but I'm living in Brazil and I'll go to the US later this year, so.... I don't know what to do...
Como se lo puede solucionar ??
I have the same issue on my surface pro7. in my case it happens in the flat position. I think it's a software error, because of keyboard inhibition in tablet mode
yes same, only works angled but not flat, so frustrating.
I am having same issue but with SP7
Return it
How is your battery life?
My keyboard completely stopped working... I'm really disappointed, because the keyboard is integral for me.
Thanks for sharing 🙏🏽
Reset easy fix
Tried that, twice, also installed tried a Win10 install with no luck.
Do a reset and you should be good to go. Happened to me on my Pro 7 and a reset fixed it.
No fix
@@2tryke If that didn't work just return it for another one.