Power Automate - Teams IT Help Desk

[@devinwhitlock7943]

@causa sui - could you please let me know how you were able to set up the implement the SLA functionality

[@weegowee]

Great Video! Learned a lot. How would you implement a ticket claim? User reports issue > Ticket is created in SharePoint > Any IT Personnel would 'claim' the ticket (assigned to) and possibly change status to 'in progress' > Close ticket; update SharePoint and teams

[@SolvedSystems]

It could be built. You’d have to do the experimentation or contact me here for project work. www.solvedsystems.com/contact

[@weegowee]

@@SolvedSystems This is for self-learning purposes. Not for a company, I'm trying to become more efficient in this area.

[@SolvedSystems]

@@weegowee you could pull off of the office 365 credentials, and have the it person update the ticket and automatically capture their name or email from office 365 with user().email after implementing office 365 connector

[@alvinseet8321]

fantastic!

[@SolvedSystems]

Thank you!

[@christianespedido9428]

how will you share the sharepoint list to the power automate

[@SolvedSystems]

Just go into power automate and add the your sharepoint get item connector. This will give you access to Sharepoint data.

[@causa2009]

How bout this Form -->Automate-->Create Planner Task-->Populate Planner Task with Form Info-->set due date based off of SLA and submit date of form

[@SolvedSystems]

I'm sure that could be configured.

[@causa2009]

@@SolvedSystems took a while did it. I ate ant more though ;)

[@camptonboy1217]

i sent you an email could you please contact me. i love the idea and video, just have some questions on the set up

[@SolvedSystems]

Please see video description for contact info. If your project has a budget please feel free to reach out.