Another Kia Disaster: Don't Buy One
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- Опубликовано: 6 дек 2022
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Steer clear of Kia and Hyundai products if you want to avoid nasty surprises down the road! Not only are their stores unhelpful, but unfortunately any major issues with these vehicles will take a while before they rear their ugly head.
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I am the owner of Mike's Car Store In Georgetown, In. We sell used cars near Louisville Ky and ship nationwide. we look forward to helping you. mikescarstore.com
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My daughter was closing on a new Kia today , actually I was at the dealership with her watching this video , she is just 18 ... You saved us , we drove across the street she got a Toyota and will cost her extra $50 monthly
And the Toyota will last her 10X as long and probably until she's married and has children (if that's what she wants to do)
Best $50 a month ever!
Very smart. I work in the insurance industry and can't tell you how many Kias and Hyundais spontaneously catch fire and/or have sudden engine failures.. Most of their engines won't last 100k miles.
@@Richie107… and could even be her kids first car.
Make sure you do these two things. Change the transmission fluid at every 40k. Change your oil at 5k. Toyota and any Toyota will see the light of 300k or more.
First oil change should be at 500 miles. You want that factory fill out of there as it's out of the factory and engine imperfections are within the oil.
As a dealership owner myself, I applaud you by taking that stand for your customers. We do the same and have helped our customers in bad situations and just do the right thing, even when it hurts our pockets. Not all customers will be happy even if you do help them in these bad situations but at least you will know you can sleep at night with a good conscious knowing that you did right by them as best you could.
How about running a diagnostic, and finding the problem before the car hits the lot? You tell me you want to sell cars that are almost 10 years old without checking them for any problems?
@@garygwinn5818 a car can have 0 problems today and explode tomorrow.
@@daebruh2034 literally so true
My son had a 2015 Sonata. He got a notice from Hyundai about the engine problem. Took it to the dealer he bought it from. He also had the extended warranty. They said that the engine was fine so they were not going to complete the Hyundai bulletin. He decided to take the car to a dealership 100 kilometres away. On his way to the dealer the car started to lose power. Stopped on the Side of the road and got a tow truck. The other dealership fixed the problem under warranty, but it took 1 month to get it fixed because there were 18 cars ahead of him. Car runs fine now. Dealership said to dump it within the next year. So he did.
if you buy 2019 or Newer Hyundai or KIA you are stupider, than that
We need more honest people like this guy! Got my respect!!! If I didn’t live so far I’d buy a car from this guy!
I've driven KIA since 2011.
Best cars I've ever owned, bar none.
I've owned most brands.
Thank you for helping them out. Sorry you got burned bad on this one. I’m praying that you are able to get some deals in the future to make up the difference.
It's sad that a single person has more integrity than an entire company of people. Keep up the good work Chevy Dude.
Kia, is far superior to Chevy. Chevy cars are JUNK. This dealer bought 1 that wasnt serviced and probably ran hard. Its his job to check a car that he has on his lot. He picked it up from an auction and put it on the lot without checking it. He is a 🃏
Seriously
@@garygwinn5818 😂😂 no it’s not. Idk any Chevy that can be stolen or a Chevy that burns on fire randomly.
My Kia is solid so far.
@@rtcturnemup7028 Chevy, has had 100s of recalls over the years. Kia and Hyundai, have the best factory Warranty of any Manufacturer. THEY also have the best Hybrid Battery Technology as well. New Hybrid Elantra Blues, are only about 26,500, and get 58 MPG. Combine that with a 10 Year 100,000 mile powertrain, and 5 year 60,000 mile Bumper to Bumper, and its the best value in Automobiles today.
It's one thing to say you are virtuous. It's another thing to hold yourself to it. Thank God their are people like you.
*there
@@wileecoyote5749 eatersofdead was wrong, but he got the spirit.
Virtuous people don’t advertise that they’re virtuous. Be careful.
I’m a former Kia Technician, Kia Corporate has fairly strict guidelines with the engine replacement on the 2.4s with unlimited engine replacements. My suggestion is to drain the oil, lock it up, and pour the old oil back in and make sure it’s below the dipstick. Then they’ll be no way of them denying the replacement. Just make sure the updates have been done otherwise the engine warranty isn’t valid. If they replaced the knock sensor then they should’ve done the update as well. Once the new engine is in you’ll be good to go to sell it at least. We would sometimes do this to help people out at the dealer I was at. If the car isn’t throwing a p1326 and there’s no proof of it burning more then a quart of oil every 1000 miles Kia basically tells you to tell the customer to kick rocks. However if you do what I said and run it dry, it’ll definitely throw a 1326. Just make sure you put some miles on it before you lock it up and you’ll be good to go. Especially since you’ve already brought it in once for blowing smoke (burning oil).
This was my recommendation. I just had my 2016 Optima go through this same issue in July. Interesting result of the 1326 code for me. I was coming home from Fort Bragg when it started to act up. Stopped at a Oriely's to ask them to use their scan tool. The 1326 code translated to a Glow Relay Stuck On. Also, a P0303 code, I did not need to look that up. I drove another 7 miles to my house and the car started buck and sputter. I was backing into my driveway when the engine went. Number 3 piston popped through the block. Had it towed out to Goldsboro Kia and two months later had a new engine. Yes, my Optima had to wait for two months to confirm the knock issue and then for the dealer to get an engine. But, that is the way it goes. Rental car was a joke but kia paid for it so I cannot really complain.
I got a 2021 Kia Rio with a 1.6 L engine in it wanted to ask you it seems like the 2.4 L engines have been given a lot of problems the Kia dealership told me long as I keep all my sales receipt and my maintenance. If that problem does arise I should have no problem by the way I do like the little Kia 1.6 L engine with the multi-port fuel injection. When I bought the car I asked the salesman does it have GDI kind of looked at me I told us gas direct injection I try to avoid that if the car had that I would have never bought it but it has multi-port fuel injection but they say they never have really too many problems with their with the real it's still earlier models day they have those problems thank you for your comment there was really good to read take care :-)
I have a 2015 Kia Optima & bought it at carmax with 8000 miles on it. I still had the warranty on it up to 60000. They had a engine recall on 2014 to 16 ( I think 16 ) I took it to the Kia dealer & they gave me a lifetime warranty on the engine. I just hit 100000 miles on it & got my spark plugs changed my regular fluid change & flushes. I Have ZERO PROBLEMS . So by me saying that . There are few lemons on all cars that come out of the factory or owners not taking care the proper way. I bought it on Dec 2016 for $14500. Now if want to sell it back to Kia. They will pay me $10,100. Why because I always take it to the dealer for us regular maintenance & the records shows it. I’m sorry you happen to get a bad one. Ever since Hyundai merged with Kia they been great. ( my opinion only )
Bad advice, they can tell
Wow, instructing others to commit fraud, really?
Was considering a Kia Telluride but watched Scottie and got a Highlander. Amazing decision. I love the Highlander!
Scotty is an idiot. I've got a 2012 Kia Sedona. 189K miles on it. Oil change once a year. Never done anything else. No other maintenance .. just brakes and tires.
Doesn't use oil. Runs fine.
The ONLY "new" Toyota to avoid is the Tundra. Consumer Reports has enough data for the '23 model, showing POOR reliability. For those that don't know, the Tundra is built in Texas. I don't know if that plant is unionized, if it is, the UAW strikes may have something to do with problems at the plant. But, knowing Toyota the issues WILL be solved QUICKLY!
@@TheOzthewiz- Toyota does NOT quickly solve issues 😂 I fell for that 💩 three times (three separate vehicles).
Keep an eye on the underneath rust on a Toyota. They rust majorly!!! just ask me and i live in the south.
@@PamTrail thank you
Kia really dropped the ball on the Theta defect. The dealers are just making things worse.
In the end it'll cost Kia more in bad publicity than to just right the wrong!
Dealers are never paid well for warranty work, so they try avoiding it. Once out of warranty, they charge whatever the market will bear. So yes, many dealer's service departments do not want warranty work as they lose money on every job.
the engine in my forte blew up which is a 2.4l theta II KIA said it's not eligible for reimbursement
@@TaylorZ2 we’ve had the engines replaced in 2 Optima’s for free. Not sure what this guys issue it but here in SoCal they don’t have problems getting or replacing engines. Kia has been sending me letter for year saying that my engines warranty was extended for the life of the car.
Corporate is tired of me calling their customer service director.
I can't believe a Kia technician couldn't duplicate the issue. I would honestly take it back to them, and drive if for them, to show them how to duplicate the issue.
Easier to dump it back to the seller
They didn’t WANT to duplicate the issue !!
Your biggest mistake is you thought you knew it all if you were smart enough you would’ve got yourself in a position as a used car manager at a Chevy dealership etc. work at it for a year year and a half you would’ve made as much money there as you did selling C8 Corvettes And you would’ve learned your lesson you sold some cars you made a bunch of money you’re throwing it back into this business and you still do not understand the used car market. Proof you and I made this mistake there’s not a garage out there that knows Kia‘s problems you should’ve known it😊
$100 an hour
The culture of Kia is to deny deny deny when it comes to warranty repairs and if they can't deny then they blame the customer.
Friend of mine here in Alberta runs a scrap metal recycle business. He told me last year he picked up a lot of used engines from a KiA dealership. He gave me a heads up about this last year.
I had a 2011 optima LX manual. Being manual, it was Korean built and excluded from the theta recall. I just sold her at 211k miles on everything original but the tires and battery. She was still going strong. Most reliable car I've ever owned. I religiously changed the fluids.
Same thing, never had any problems with mine.
We've had 6 kias, only 1 had any issues, the other 5 got driven hard, and all had well over 200k on them, ive had more issues with Chevrolets
My daily driver is a 2010 Forte Koup with 285,000 miles on it. Best car I've ever had.
I think if it was made in Korea we got lucky, i heard ones made in USA had problems.
Your reaction to experiencing immediately what supposedly KIA couldn’t duplicate was totally justified!
It wasn't because he has NO CLUE to what he is complaining about.
This is the exact problem with Kia. They make a terrible product that has issues and then refuse to stand behind it.
Mike I'm really glad you kept this as emotional as you did!
"I'm proud of Mike....not only was his video a display of Authentic Frontier Gibberish....errr, Angry Used Car Dealer Noises..." 😆
Here both KIA & Hyundai stand by their product. If there is issue's it is ALL USA based.
@@michaelrussell6661 Where is "here"?
@@markh.6687 Australia.
All manufacturers have this issue with service. Some people have great service with otger manufacturers and some don't. No doubt Hyundai/Kia made some bad engines, but the good thing is they don't make those engines anymore.
It's weird that Kia in the UK are very good at sorting out issues with their vehicles. Yet in the USA Kia dealers and service centers seem to be awful 😮
Ones made in Georgia and Alabama are having a lot of problems. American made, always a problem. Korean made ones don't have these problems
In 2010, I purchased a new 2011 Kia Sorento, built in West Point, GA. After 12 years and 97,700 miles, I sold it to my local dealer for $8200. He sold it for $9400 three days later. This was the first new car I ever bought and kept for over ten years, with an average cost of upkeep below $200.00 per year. (After routine maintenance and fuel cost.)
And I believe you 😁
Used Kia's from 2014 onward are terrible 2nd owner cars. Fragile A. Transmissions & GDI engines just are a nightmare after 5 years of ownership.
Same here with the same SUV, but I'm still using it. After 12 years, the power steering makes noise when turned to the max, you feel the vibration when in D gear stationary, and a minor oil leak. Other than that, it still runs great and smooth. I saw that many have problems with the gear box so I as much as I can, I'll be kind to the gear box and not put too much pressure in the gear shifts. I get why the resale value is bad but still, it's pretty good after all these years.
@@ferndog1461 Very wrong is your statement. I bet you do not even own one ( I DO ).
This guy is clearly a worker for Kia
Kudos to you for standing up for your customer and, most of all, for keeping your word. A rare thing today.
I have had a kia Sorento for 10 years and have nothing but good things to say about them.
The V6 has been awesome for me.
Im a believer that there are good dealer and bad. I love dodge but the dealer in the area is BAD.
I own a 2017 Sorento and have only done oil changes and brake discs. Period.
Not all Kias are bad. I mean - the 1.5 Chevy Equinox for example can't make all Chevy's a bad buy.
The Mercedes GLK cant make the whole line of Mercedes Benz bad.
The poorly built Range Rovers don't make the nice ones bad. etc
kia bots with fake stories for dummies
@@WillingtoneN Bought the wife a kia Sportage new in 2013. Oil changes every 5000 without fail. So far 1 set of rotors and pads and new tires and that's been it.
Maybe depends on the Kia, we have a 2004 Kia Spectra that has about 200k miles. Drove it from Cali to Maryland and back, my family has been dedicated to Kia since.
The 2004-2009 spectra is Kia's most reliable model
Not the same thing. The older Kia's and Hyndais didn't have an oil burning issue. I still see people with 2001 Elantras that run fine.
All the newer ones in the last 10 or so years burn oil. Not to mention the fact that many of them get stolen.
Kia/Hyndai should be defendants in class action suits. If they go out of business, so be it.
It absolutely depends on the Kia. They use different engines and transmission, apparently some of the older models use a engine that's notorious for overheating.
Bought a 2007 Sportage in that year. Put 186,000 in 13 years. Never had any engine or trans problems at all. A lot of little issues but the car served me well. You can have issues with any car anywhere.
It's probably got more to do with Kia owners
different model, different engine. Friends of mine have Kia's - one is Optima, the other Stortage - same thetaII engine - both engines failed. My Hyundai and a lady I know has a Tucson - both with ThetaII engines (same as Kia's) - both engines died. Dealers always pretend they never heard of the issue despite having lots of them come in. I will never buy another Tucson, not a Kia....they're usually ok cars but the way people are being made pay for these is bad treatment to customers
Just research the number of buybacks kia has.
This mrchase guy is a Hyundai/kia bot, I found his comment like this many times mostly in video talking negative about kia/Hyundai. If his comment hold any truth he has to be a millionaire now based on how many car he said he has.
It’s probably not a GDI engine
Someone send this to Kia directly on all social medias. They need to hear this
They already know about it. There's a major lawsuit on the 2.4 engine. I got rid of mine as fast as I could
@@ronniedelay Best thing I've heard.
Kia has known for years about the engine defect. Someone is supposed launch my games here because Kia has openly extended the warranty for these engines for tue life of the vehicle. The warranty ngone in my 2012 optima went out a few months ago with around 125k on it and they replaced it for free.
@@brokenwrench404 For free if you meet the requirements. Also good luck on getting your vehicle back in a month or less since atleast the shop I work at we have over 30 engines. The turn around time is between 6-8 weeks or unless you live in the kiddle of nowhere than you might get it very soon. So yes if you want a " FREE ENGINE " sure. But I wouldn't want to have a car I can't drive 1.5 months. So I'm glad they break because that makes me money. But at the end they are still garbage. I myself drive a honda.
They dont even care about the issue of how easy it is to steal a kia i doubt they’d care about this
2 things
1. Kia recalls most if not all of the GDI engine, not necessarily warranty, side note and talking from experience the recall might take up to a year and a half.
2. Used engines can still be a good engine.
But KIA and hyundai are pain to work with, especially in car dealer world.
I agree. We always had a hard time trying to reach a Hyundai service center to schedule maintenance. They would never pick up the phone. Another issue was that they usually only had one technician working on all the cars so it would take for ever to get our car back.
Good for you man hope you get more visibility and repeat and new customers.
I am myself dealing with blown Hyundai sonata motor. Really frustrating.
The "Car Wizard" on his channel had a LOW mileage 2016 Hyundai that was going to need an engine replacement. He checked with the local Hyundai dealer about engine availability, found out the dealer had FIFTY ENGINES in stock. A SMALL town dealer with that many engines, has got to tell you that "Hyundai....we have a problem". The dealer refused to replace the engine under warranty, so Car Wizard advised owner to SCRAP the car because the replacement cost of the engine was going to EQUAL buying a used Hyundai (with FEWER miles)! Hyundai/Kia are "disposables"....
I have the same year kia and the motor went out at 125k and had no warning signs for it. Kia completely backed it up as they had a recall for this car and for the motor having faulty bottom end components. They even paid the tow bill and offered to pay for a rental car as well. So far I haven't had any further issues from it. But I may consider trading it in before something happens again.
Lucky you my Kia optima 2015 just got a software update a week ago and the engine seized suddenly, I had to be towed to remove my car from the road, I'm hoping to get an engine replacement at no cost, I'll find out this week. Fingers crossed.
UPDATE: THEY DENIED MY CLAIM BECAUSE THE CAR HAD A SALVAGE TITLE, SO IF ANYONE READING THIS HAS A SALVAGE OR REBUILT TITLE ON THE VEHICLE, YOUR EXTENDED WARRANTY WILL BE DENIED, WAIT FOR IT!
What do you expect when you buy a car with a salvage title 😂 Jesus
I am going through this with a 2016 Kia Soul. The service tech has told me it's a 3 step process. Step one is a computer reprogram. 2nd is the knock sensor, and 3rd is the engine replacement. Take it back to the dealer and show the video of the smoking and demand a engine. This will take months to exchange.
step 4 blame customer.
@@markdamstra hahaha. So true.
@@markdamstra no, they have a good replacement policy on these engines. They know the issue and it’s covered by the extended warranty. Either Chevy dude is misleading people or he doesn’t know but Kia will replace the engine after it fails for free. Life of the vehicle if it has the known defective engine. Mine went out a few months ago and it was a painless process except for waiting for the tow truck. Dropped it off at the dealer, they verified the code and I had my car back in 10 days with a brand new engine
The dealer will PROBABLY tell you that ABUSED the vehicle by NOT checking the oil level at EVERY gas stop, therefore warranty is void.
@@brokenwrench404 the replacement policy probably just covers the original owner
I am absolutely terrified to buy a Kia and this is one of many reasons why.
i think you can find videos like this on just about every car brand and car out there on yotube.
Don’t be. This whole video is based on a dealership issue. Not the actual brand
I have a 2012 optima sx that i had for 9 years till my engine gave up last year an my kia dealership took care of me with a rental. Love the car an options it has. But make sure you have the software updates done an recalls also from kia all free an no charge.
I have put over 263,000 miles on my 2011 and never had one issue. I change the oil every 4,000 miles and replace the trans oil every 80,000 miles
@M this whole video he made is a dealership issue. Not the brand
Thanks for this information and being a stand-up man.
My father had a Kia for 10 years, even bought used.. He had zero problems with it at all :)
So glad that you stand by your core value and took care of your customer. A lot of used car dealership would not have done even half of what you did. Thank you for being a dealership that stand by their word and always putting customer first 😎😎👍👍kudos to you guys Chevy Dude
I had a 2019 Sportage that was having lost of power issues. I traded that car in after 3 years of ownership for a 2022 trailblazer. As much as I like the Kia car designs I wouldn’t recommend it when they pull the BS can’t replicate the issues not to cover warranty covered items.
I work at a Kia and honestly it just depends on the dealership, our department we don't let the car leave until we have a resolution for the customers concerns, but every batch has a few bad apples i guess🤷♂️
And yeah the cars reliability can be a hit or miss but usually warranty is pretty generous depending on where you take it
Warranty on new/certified should be the same across the the US and I believe Canada also gets the 10y
Correct, the integrity of the dealer is paramount. I had a Chevy Dealer where I did my own troubleshooting.
Then bought the part myself as they said I had to wait for parts because GM was slow to reimburse them , for warrantee service. I later even had to show them there was a recall on my problem !!! Switched to Kia for next vehicle.
So, does your "parts department" keep about 50 engines in stock like most Hyundai dealers?
I used to work for KIA, thats looks like it may be covered under the SC147 engine recall. They may decline the repair over lack of maintenance (Alot of second hand cars lack those records) I would call Kia consumer affairs, they always seemed to get things going for my customers. I also used to work for chevy in the service department....I drive a camry for a reason lol. Best of luck with the vehicle and your videos are awesome!
Wow Chevy Dude, your honesty and integrity is refreshing! Thanks for sharing your experience with this vehicle, I hope it saves other car buyers from suffering the same fate.
I have a 2001 Chevy S-10 LS that is a wonderful truck. 78000 miles on it still running like new. Only brakes and regular maintenance. It was made in Canada.
Kia has to be thinking short term. Their action will affect their bottomline in the near future.
Thsnks for you being soooooo honest, Chevy Guy. 😊👍
Thanks, going to pick up a Mazda 3 Carbon on Friday but was just re-thinking the KIA Forte GT for the turbo.
Watched this video again and it put me back on the right track for a reliable daily.
mazdas have cheap leak repair costs. Rather deal with that than scuffed 13k engine failure from kia
What do you think about the Ford Maverick or the Ford Ranger or the Toyota Tacoma which one do you think it's better or more reliable
This is why I don't touch Kia or Hyundai (or Nissan for that matter)with a 10 foot pole. I've rented a few and they drive like toys, and they'll do everything they can to find an excuse to deny warranty claims.
What good is their10 year warranty if they don't honor it?
I agree on everything but the nissan. Ive owned several and they have been very reliable cars and trucks.
@@2009rockerc The newer ones have JATCO CVTs which have had lots of issues.
@@planefan5812 good thing the Kia Forte GT’s have a dual clutch transmission
Agree with you 100%. Had a 2014 optima. Kept it for a year traded it in for a 2015 Honda accord. Best move I’ve ever made. My daughter is still driving the Honda which now has over 110,000 miles on it. No issues.
Lower control arm bushings usually need to be replaced at this mileage. Also, keep an eye on the starter
100000 on a Honda is just broke in i own a 2007 accord with 30000 miles on it.
@@rickbareman2263 unless it's the 9th gen with CVT. Those are junks
dont buy any hondas suvs or nothing with a turbo, theyre not good, i dont think there is a single asian turbo car that is actually good atm
@@retrocompaq5212 I own a 2006 Honda CR-V that I bought new. It's been a great car.
I have owned or leased over 13 Kia vehicles during the tenure of my business and with one exception have NEVER had any kind of problem (had one battery go bad). Everything you say flies in the face of what my experience has been, and I continue to own two Kias.. 2017 Sedona and 2017 Kia Niro...both superb cars. Frankly, i don't understand how your experience can be so different from mine...
Honestly I had a Kia Forte 2016 and had no problems out of it. Brought it new but it was also a stick shift ( a big plus for me ) I sold it at 140k on the odometer and it had no problems but the mileage
Yeah because they are all ticking bombs. They can go out at 60k, or 160k miles before the engine blows up. It's a matter of when not If it blows up.
Well you bought the unicorn
@@ronijr4918 my 2013 Kia Optima Hybrid has 188,000 miles and the original transmission and engine.
I have a 2013 Kia Optima SX and experienced the same issue as your customer. 114,000 miles no warranty left and Kia replaced my motor for free. I guess I just got lucky somehow.
Theta engines are warrantied for life on certain years.
u did
@@Abandoned_Brane-- 2015 Kia Optima SXL Turbo with 161,000 miles, great car!
No major issues and the engine is warrantied for life.
I believe that there was a class action law suit regarding the engine issue.
Warranties for life. No luck needed. Not sure how Chevy dude doesn’t know this. Just had my engine replaced a few months ago. Cost me nothing and only took 10 days
They did the same for my 2015 SX Turbo. I think is under a 1,000,000,00 mile warranty because of the call back on those from 2012 to I think 2016...
I had the same problems with mine. It was throwing codes for the accelerator pedal sensor, and that got replaced 3 times. Then it threw a code for a knock sensor and then the alternator. Then they just replaced the entire motor, and I put not even 20 miles on the new motor, and it started acting up again and going into limp mode. They finally got a code for the engine computer, but as it was waiting in the lot to be repaired, the car got taken out by a hail storm and was totaled.
I own a 2016 Optima hybrid which will turn over two hundred thousand miles this month. I have had very little trouble and have replaced only the main belt and tentioning device after 160,000 miles. I averaged around 38 MPG and everything still works like new. The Kia dealer in my area is a bandit so I bought the car elsewhere but had the local dealer service the car on schedule. I have owned Lexus, Mercedes, Jaguars, Porche, Cadillacs and Fords. Most have been great because of regular service buy the Kia is one of my favorites because it cost less than half of some of the others and delivered great service.
Mike, you truly are a blessing to the peeps that buy cars from you! Your business model rocks! Being a vet in my own business with a similar mindset has gotten me more new & repeat customers than I ever imagined! If I needed a new/used car
I wouldn't hesitate to see you first & last. Bottom line, you ROCK brother! OOPs do you deliver to SO Cal?
I have a kia Sedona for many years. Actually 3 kia Sedonas 3 different generations. They have been great. No issues. Just regular maintenance.
My friend had a kia. Became useless but it had just over 200k. I have an altima with over 400k miles. Never overheated and never leaked oil. Original everything mechanical besides.
Please park 2000 feet from home ..incase it spontaneously combust 😂😂😂😂 🇺🇲
@rockytop4 I have parked everywhere and no issues. I don't understand the hate to the Korean vehicles.
@@dieteridrogo5751 there built by cheese eating rats 🇺🇲
I wanted to share with you all our Hyundai story. We purchased a 2015 sonata new from Long Hyundai and have meticulously kept up with maintenance. This post is a long one, but I want to let everyone know how Hyundai operates and how their cars are built.
*Deep breath* and go:
I want to start by saying I will never own another Hyundai and here are many reasons why. At just 116k miles the engine randomly started misfiring and the check engine light came on while driving down the highway. After limping it home I got the car scanned and it showed a misfire in the 3rd cylinder. After attempting small fixes like spark plugs and plug wires I decided to take it to Long Hyundai, this was my second mistake aside from buying a junk Hyundai in the first place. I stopped taking our car there for oil changes initially because I found an oil filter I had changed the last time still on the car after I paid them for an oil and filter change. With the car at Long, Chris from service stated it had no compression in the 3rd cylinder and it needed head work ($5300), but was pushed to do an engine replacement which was quoted to me at $7-8k, that I would be responsible for. After trying and getting no real diagnosis on the actual problem and a very difficult time trying to communicate with the service department, I picked the car up and coughed up the $200 “diagnostic” fee for nothing. Once I picked up the car I finally got the service report and the diagnosis was “blown head gasket.” I did not have a single symptom of a blown head gasket- no coolant in the oil, no overheating, no smoke out of the exhaust, coolant was clean in the over flow tank with no bubbling.
I immediately drove to S&S Auto for a second opinion and they quickly found metal material in my oil and no symptoms of a head gasket issue. Long either completely missed this or did not want to tell me. I personally saw the shavings in the oil when I picked it up from S&S. They advised me about the warranty campaign Hyundai has on the 2.4liter engines and they didn’t charge me anything for the diagnostics. After doing my own research I decided to take it back to a dealership to have them handle the situation. I called the service director-John- at Long Hyundai to explain the situation and told him I was taking the car to a different Hyundai service center to reassess. He did not care that I was taking it to another dealership after Long has misdiagnosed the issue. John just told me, “Well let me know what they find.” (Tried getting a hold of him multiple times since and have never gotten a call back)
After moving the car to a third shop, this time Mnt View Hyundai, which is about an hour from my house, I talked to Brian about what was going on and he stated they have been cleaning up a lot of issues from Long. After he had the car for a couple of days he stated he had found the metal shavings in the oil and that the car was misfiring and it should be taken care of under Hyundai’s warranty campaign 953 for excessive bearing wear on the crank. He went back and forth with Hyundai Motors America and I had to give them all my receipts for the oil changes I had done and they stated that my issue was not covered under warranty since my engine wasn’t knocking or locked up yet (basically because it hadn’t left me stranded on the side of the road), but that they would cover 85% of the replaced engine. After fighting for another week and hours on the phone with Hyundai’s warranty departments and Hyundai customer care with no resolve, I had agreed to cover the 15% that Hyundai wouldn’t cover. I was still mad they wouldn’t cover 100% from their own warranty, but it was better knowing Long was going to charge me $7-8k. Brian helped me get a rental car covered from Hyundai since some of the items were on back order. I was very grateful for that since I hadn’t had the car for two weeks at this point.
A couple weeks later Brian called me and stated the car should be ready in a day or two and suggested random replacements, like air filters and brakes (all I take care of myself and have receipts on the last time I changed them) I picked up the car and paid my 15% of the cost which ended up being $828. I told him I wanted a test drive, no offense to him or the dealership, but I can’t trust anyone. Upon entering the vehicle I noticed the abs light and traction light on and the blind spot detection wasn’t working. I took it for a drive and went back and talked to Brian about that, stating there was no issue with this when I brought it. He had a tech sheet stating they ran the code when they got the car and it was on. I asked why it was never brought up to me while the car was in his shop for almost 3 weeks. He stated the tech ran some tests and stated it was operating properly and didn’t want to sell me a part I didn’t need. I stated having the abs and traction light on could be dangerous and could malfunction and he stated “it won’t lock up” and “it’s fine”. However, he did offer to fix the issue for free labor and I pay for the part, which was $360. I told him I wasn’t giving Hyundai any more money and drove my car home with all three of those lights on my dash. I am glad the car has a new engine and Brian did help me out with a lot of things, but there are still issues that should have been taken care of that just weren’t. The last month with the car and dealing with all of Hyundai has been beyond frustrating and I now have a car I don’t trust or feel safe in. They have definitely lost me and my family as customers and I hope anyone reading this will think twice before buying anything made by Hyundai.
I'm the dumbest person in the world. I own and owned many Kia's to this day. I'll buy the car from you at auction value! You have a $5.00 problem. The shop you dealt with was hands down bad. Not all shops are the same and not all mechanics are good.
I have been buying Kias since my first one in 2010, a Kia Soul. Drove it for 220,000 miles in 2years. Never had a problem, never changed any parts, with the exception of disc pads once. I then traded for a 2013 Kia Sorento which I drove for 330,000 miles, same story. Traded that for a 2016 Kia Sedona. Drove this for 150,000 miles. Had one problem had to replace one of the fuel pumps at 105,000 miles. Only problem.
I now drive a 2019 Kia Niro which currently has over 105,000 miles, no issues.
I have had a problem with one dealer regarding a servicing issue with my Kia Sedona but it was quickly rectified when I brought it to the attention of the service manager.
A Kia is pound for pound one of the best motor vehicle, they have all the bells and whistles of much more expensive vehicles in their respective classes.
There will always be issues with dealers, dealerships and manufacturers and I for one have Kia and their dealerships in South Florida ( where I am from), to receptive and prompt in dealing with issues regarding problems with their product.
BUY KIA. Best thing I ever did.❤❤❤❤❤❤
Good job Mike, you need to tell like it is when it comes to things like this. Don't feel bad about it. And I can only commend you on buying back that car from your customer. That was just awesome! Congratulations and good luck.
Looking for a 2023 Z71 Chevy Tahoe black on black. What is a good price to pay without getting ripped off. I have a 2021 Chevy Silverado 1500 Custom with 12k miles to trade.
What we bought at Kia Dealership:
2011 Kia Soul, 2.0L , DOHC ( not the troublesome GTi ) , 97K on odometer .
We agreed to extended warranty for 36 months.
So lucky we did! The transmission failed at 102K. They did a $3K+ transmission swap with a rebuilt one.
If you buy a Kia, get that power train/ transmission warranty.
I don’t think you were going too far at all. I appreciate you being honest and calling them out, because it will not get better until people like you do. I have recently thought about purchasing a Kia or Hyundai, thinking they have come a long way over the years and their cars are starting to look nice (new ones), but every time I get that thought, something tells me don’t do it, they are not far enough along yet.
Check out Scotty Kilmer. In a nutshell, he thinks Kia’s are garbage.
@@ChicagoRob2 he always has valid points but is sometimes way of with his slighted point of view. But his delivery, I can’t stand him. He is as annoying and obnoxious Gilbert Godfrey.
@@alankowalski8781 Gilbert Gottfried? If so, that would be hilarious to see him impersonate Scotty Kilmer. Too bad he's passed.
@@ChicagoRob2 scotty is a lunatic don't listen to his advice.
The newer KIAs are safe bro trust.
My son had a Kia Optima with 90k miles, blowing smoke and burning oil, Kia dealer said it’s normal to use a quart of oil every 1000 miles, they soaked the engine for 24 hours (cleaned valve seals) the day after he picked it up, accelerator stuck to the floor on a slow neighborhood street corner 100 yards from his house, hit a brick mail box and totaled his 4 year old Kia. He replaced it with a Toyota.
Amassing and oh so true. Thank You for sharing.
how do you feel about 2023 kia rio or just any Kia in 2022/23? considering buying the rio soon
Rio should be decent I'd more concerned about the ivt than the engine
Gummed up Piston rings or scored cylinders, letting oil into the cylinder. How many oil changes did the first owner do?
If I lived in your area I’d buy a vehicle from you your a straight up honest car dealer I’ve delt with salesman that are like vultures trying to sell car,truck that your not interested in
Do you think a carbon cleaning would help? These say those GDI engines are horrible building up carbon in the engine.
Was a lot attendant at a multi brand dealership. Kia was one of the brands we sold. The new cars were nice but the used ones coming back for trade were basically falling apart, start and run issues, electrical issues, strange vibrations on the drive train. Random battery failures
We will see what happens when these "new" cars become "old"! Place your bets!!
Are the brand new ones any more reliable?
That's because most of these technicians don't WANT warranty work because they claim it doesn't pay.. they want actual customer paid or insurance work so they can get top dollar for the job.. Props to you for standing up and doing the right thing and supporting your customer
they rob retail customers.
they give 6 hours to change the engine. Technicians lose 4 hours pay on each job. Lots of them quit and go elsewhere.
All warranty work at all dealerships underpay and underbook hours. How is this so hard to understand?
@@csinalabama good for them. id leave to to make more money.
@@Banghatsu i am wondering how corporate keeps paying for thousands and thousands of blown up engines.
Great video and I am glad to see a car salesman to stand behind their products and customer. This video will make your sales go up. Wish I live closer to you to buy my next vehicle.
When I was in the market last month for a new car, I instantly rejected getting a Kia. I know that Korean cars don't hold up at all. I was tempted to buy a Hyundai Santa Fe, but something told me "No. Look around first." I did just that. Searching through the different websites of the dealerships throughout Maine, I landed on a sweet looking 2020 Toyota Camry with VERY LOW miles and I'm talking less than 17,000 miles on the odometer. I looked it over and took it on a 30 mile test drive just to make sure it was the right car. I was looking for something roomy, drives smooth and had plenty of power under the hood. That was something my 2016 Chevy Equinox couldn't do. After thoroughly enjoying myself driving around for nearly an hour, I bought the Camry. It was the best car decision I ever made because I really enjoy it. I'll never buy another Chevy again. If I decide to upgrade in the future, it'll be newer Toyota Camry with a higher trim level.
You don't want a Korean car , but looked at Hyundai ?!!!! LOL !!! Kia is owned by Hyundai .
Don't know if you read these, but worth a shot. What about Kia's made after 2019? I'm typically a Toyota owner but the best car on the market for the way I use my car is a Kia Niro Hburid. I'm an Uber Driver and so I need roomy back seats and a good cargo compartment, not to mention that it lets me use the back as a camper to sleep in for road trips. On top of that it gets great gas mileage. The closest competitor for Toyota is a Corolla Cross Hybrid, but they only make them in AWD models and that puts a huge hit on the gas mileage. If you maintain a newer Kia, will it last? Or should I just bite the higher costs of operating a Corolla Cross to avoid long term issues?
I like that you take care of you customers. This goes a long ways.
Aren't Kia's the cars that can be easily stolen with a simple USB plug?
Hey Mike, would you please do a Buy This, Not That used car video?
the Car Wizard has some of those kinds of videos.
@@yogib37 Love me some Car Wizard, but another perspective is always nice. Keep on Keepin' on!
@@wisdomSP car wizard, scotty kilmer - both great sources.
Kia's are targeted by thieves in Columbus. However, many are joyriders and may have seen this video.
@@markdamstra Scotty "Recycler" Kilmer? No thank you. The Car Care Nut is a better youtuber than Scotty.
Yeah, I've heard about the problems with the 2.4L engine. It's a shame. I have a 2013 Rio that has never had a lick of trouble, but then it has a naturally aspirated 1.6L.
Friend of mine still has a 2010 Kia Soul with 300,000 kms but it has the 2.0 L engine.
Yeah, metal shavings plugging up the oil galleries does tend to have a profound effect on engine longevity!
my son bought his first car all on his own, yes a Kia, he is 24 knows nothing about cars, I was thinking this is going to be bad, he never learned, I drive a Chevy colorado and have a T&C van both have been great, but the Kia is doing ok, he had a brake caliper lock up so I fixed that then found out he had not changed the oil in 9,000 miles, it was still full and looked ok, now he has Pennzoil platinum and a good filter, hoping it will be the one that lasts a long time, I think most of these are bought by young people that do not maintain them correctly, my son is lucky to have a dad with a garage with 16 foot ceilings and a 7,000 pound lift
You're what a true car dealership is all about! Bless you I was fortunate enough here in PA. to find one like you! Honesty Integrity and Respect fir the customer!
I've wanted to buy the wife a new Telluride for the past 2 years but when the dealerships wanted $5000-$6000 over MSRP I said I ain't buying. I recently started putting together a list of potential vehicles for the wife and your video plus a few others I've seen just made my job a lot easier. I'm eliminating the Kia and Hyundai models I was interested in. Its now only down to Subaru, Toyota, Honda and Mazda. Honestly and integrity hard to find anymore. I applaud your values. I sure wish the corrupt politicians had some of what you have.
I’m glad you included Mazda on your list. We owned 2016 Mazda6 it was the most reliable car we ever owned, 40,000 miles in 3 years no issues the car was solid. We only sold for SUV. Highly consider the Mazda, you will be pleasantly surprised how premium the interiors is, and Toyota is sharing some of their engine technologies with Mazda. Vise versa.
Which makes zero sense, because Subaru & Mazda's, while decent, are far worse than Hyundai & Kia. Stupidity at it's finest, no offense.
camry owner here. mazda good - toyota owns a lot of it. toyota great. honda great. i think subaru has their head gasket problems behind them. had a 94 legacy wagon 209k miles and sold it. fixing corrupted politicians. still working on that.
How about Nissan ?
@@Gopinathk17 trash too compared to Hyundai & Kia, but no one's ready for that conversation yet either.
do you think they still have the same issues with the 2023 models? Was looking at the new Carnival.
He's like another scotty killmer with no originality.
I just bought a used 2020 Hyundai Sonata in October, am I in trouble with that car?
I personally agree with you on your opinion on Kias I do have one that is a 2011 Kia soul still no issues thankfully has 192,500 miles on it and still going thankfully I only have it because it was given to me from parents as a first car but still looking for something newer and am finally in a position to buy new
I actually think the 2011 Soul was a good little car. Mine made it to ~120,000 miles before I had issues with it. That 2011 was why I ended up going with another Soul in 2019 (2020). After the transmission issues and dealing with Kia on something other than routine maintenance, I'll never own another.
I was going to get a 2023 Kia K5 EX. I went to the dealership and ordered one exactly how I wanted with the premium package, a few accessories, ect. I knew of the issues Kia had with some of their cars but I figured the 1.6 turbo 4 would be alright since nobody had anything bad to say about it. I ordered it in July but my order never updated with a Vin number and scheduled production date. Now, I'm a Toyota guy and originally wanted a Camry XSE V6 but I didn't want to choke on the price. After 4 months of no update on my Kia order, hearing more and more recalls, and how Kia didn't back their cars when they went in for warranty claims, their poor customer support and so much more, I canceled my order and got my money back. I went online and found a 23 Camry XSE V6 exactly how I wanted it and I'm so glad I got it over the Kia. There's a reason Toyotas are more expensive.... you're paying for the quality, reliability and their excellent reputation. It's a way nicer car in my opinion anyway!
The k5 actually has a better predicted reliability then the camry
I bought the exact same car as my first car about two years ago. Dash had 34k miles and it ran fine. A couple months after I bought it, the engine started having issues when starting it. I installed three brand new parts and the issue never went away. Went to Kia to see if the “warranty” it had under the 60k mike warranty would help, they said the car had no warranty and there was nothing they could do. Ended up trading it in for a Toyota
Great video, I'm sold. When I need a new to me vehicle, I'm shopping your site first! Peace of mind is the most important thing I look for when shopping for a vehicle. Keep up the good work my Chevy Dude!
Hi Chevy Dude,
I agree with you about the quality of Kia’s except for one model. The Kia minivans are highly reliable, I have had 2, one with 240k and the other at 120k. No issues of any kind.
Thanks for the good review on the Kia minivans because that's what I'm looking into
Me too...2017 Kia Sedona...great car all around. This thread seems to be more about bashing Kia than showing the big picture..hmmm
The "first" Sedona was a DISASTER, the second gen was MUCH better!
I am glad you had good luck with your vans, but here in northern Ohio where I live they rust so bad that I can not put them on my lift after a few years, could be a good van in Arizona but not here, the Dodge caravans and Chrysler T&C are a way better choice
That was really big of you, Mike, to stand behind that sale and take the car back like that.
I understand those cars have engine troubles. My 2011 Hyundai hasn't had any of these issues though. Maybe I'm just lucky.
My wife 2014 Kia Rio LX engine has been running fine if you do the maintenance when the diagnostic trouble light comes on you shouldn't have a problem with the engine. We replaced tires rotors this pads oil oil filter air filter cabin interior filter air conditioning compressor belts drained and refilled the CVT transmission fluid tires and it still works wonderful.
Just lucky. Thought about picking up a lottery ticket tonight?
I guess I got extremely lucky. In 2021, I purchased a used 2013 KIA Optima Hybrid that had 117k on it. I could not help but wonder how such a lovely Hybrid made its way into a used car lot (that was not fancy looking). I didn't ask that question, and made a cash purchase. I found out that a recall was out for the car about possible engine compartment fires. I took it to the dealership to honor the recall, and thankfully, my engine checked out. Almost a year later, another recall was put out to update the vehicle's software, and install an evap canister. I again, took it in to honor the warranty, and all was well. Two months after that visit, the "Hybrid System Warning: Check Charging System" message flashes across my dash as I'm driving. I had to pull over, and turn off the car. I was able to get it home, and immediately started doing my own trouble shooting homework. I discovered that KIA failed to replace the original Hybrid System fuse plug when they updated the software, so the lower voltage fuse was no longer sufficient. I bought a new higher voltage fuse, and that did the trick! NOW, KIA is extending a 150k warranty for that fuse. Too little, too late!! Aside from the car having a minor oil leak (dealership did mention that the O-rings would need to be replaced soon), I have had no issues. My KIA was made in Korea, so I was quite fortunate to not encounter the problems KIA owners did with cars made in the U.S., or in Mexico. Will I buy a KIA again? Probably not!
You are a good man. Thank you!
I’m curious to see the pricing you create for your new detailing business. Seeing as you thought $200 was way too much for a 4+ hour detail, you’ll likely be around $100 for the same detail?
$200 is not even that bad for a 4+ detail spending on what is included in the package.
Car dealer work is different then retail work. We will be minimum of 175 on Details for retail work. Prob 120 for wholesale/dealership work.
A person that stands behind his words. With that client you have a customer for life!
U JUST SAVED ME !! I was abt to buy a Kia and something told me to think abt it and look into misfires for kias then I found this video ad u backed me out of it tbh
My friend had to get a new/used car. We went to Kia, looked at a 2019 Soul Plus car that was advertised for 16k after taxes 21k would not move on price, car was not worth it. Went across the street to Mazda and got a CX-3 with better options and price. The staff was more professional and willing to help.
Thanks for letting us know about KIA's lack of support. I saw the blue smoke coming out, what jerks at KIA, they are lairs for sure.... So glad you're a Chevy dude.... hehehe😁
We need more honest dealers like this, you’re doing a good job man 👍🏽
I personally do like Kia/Hyundai cars. This year has known engine issues... But that truthfully doesn't scare me away in the slightest. it's no different than getting a Silverado with bad lifters or a Cruz with a bad transmission. Or a Nissan with a failed cvt transmission.
The issue here is the dealer. They don't want the work. They probably didn't even test drive it.
It depends on the dealership more. Last year in November 2021 my daughter's 2012 Hyundai Tucson motor detonated in the bottom end. With 92k miles on it. 2nd owner. One dealer was hesitant to look at it and I had it towed to a different Hyundai dealer and they replaced the engine with a new crate engine, no charge. Not under warranty because she was the 2nd owner.
If you can't document every required oil change, Kia will deny warranty on engine.
If you own one as I do…only get it changed at the dealer
I have a 2013 Kia optima. The engine went out at 145k miles. I took it to kia after they checked, they replaced the engine no questions asked. They even gave a rental while the 🚗 was being fixed. I just picked it today. It sounds great....I am in the car business, I would buy any kia over any GM products with my eyes closed. And don't get me started on Chrysler products.
Yes! Agreed
My GM trucks have held up way better than any of my Hondas, and Toyota is a PITA to deal with. I'm going with GM next time.
A friend of mine is having the same problem with KIA. They have a motor in stock and will not install with extended warranty. I told him to go to the State consumer protection agency and see what the can do.
We had two vehicles that were before 2019, Hyundai Sonata and Kia Sorento. Both needed engine replacement. We were able to replace the Sonata but it took three months. We decided not to with the Kia and sold it to CarMax. Currently, I still have the Hyundai Elantra Touring. It is over 100k with no issues so the teenager is tooting around town with it. I am told the engine issue is resolved with new model. Is that not correct?
I'm on to my third kia. I can't yet say about the third one - but certainly the first two have been the most reliable cars I've had in 40 years of driving
And I believe you 😁
It doesn't surprise me that you are on your THIRD Kia. After all, these Hyundai/Kias are "throw away" disposables !
@@TheOzthewizMy KIAs have been great.
If they were that good you wouldn't be replacing them!!
Bought a 21’ Sonata new , now have 38k miles on it, one of the worst decisions ever.
Would this apply for a new 2023 kia though?
I am having this same issue in a 2022 Kia forte they refused to fix for months and are now blaming me for bad maintenance! I’ve done great maintenance and they won’t cover it under warranty any advice? This has been so stressful
I have an older KIA that's still doing well after a serious accident. At 132,000 miles the worst problems so far are rear calipers (three sets) which can be quite expensive, sticky power windows and a thermostat.
Nobody makes good cars anymore. You will find massive problems with just about everything out there, Toyota included.
Funny thing we were shopping Kia by the Watterson, and they had additional dealer markup on all the new 🚗, we will never go there again
The bad deals are always at small town dealerships. I tried buying a car in Wenatchee, Wa once, and it had a $2500 markup over the same car that was being sold in the Seattle Metro area.
I discover you today. Keep going !!!
Great video and what outstanding integrity you have. I hope this video goes viral or at least all 449k subscribers see this video including those from KIA/Hyundai. And said companies realize that you are only as good as your customer service and that these people are all consumers who may never even consider purchasing thier products in the future.