Signed, sealed, delivered

UPS received over 2 million driver applications during peak holiday season. Their focus was on speed and transparency, with a process that could be completed entirely on a mobile phone.
With nearly 1 in 10 hired and an onboarding completion time of literal minutes, not days, UPS met applicants where they were at, filled open shifts seamlessly, and delivered quality service during the busiest time of the year.
Oh, and it only took 5.5 months to implement the new system.