i got the same charge port problem on my newly bought es8. one of the first customer cars in Norway. Nio came and swapped car w me, and fixed it the next day.
The nio service is always on time. It is a pity that the charge port problem does not exist on Chinese es8s(according to my city community). It sucks the aspen 3.0 os does not support daytime interface yet. I do hope Nio Norway gets the battery swap station built asap. It will be a milestone for ev cars!
I’m suppose to watch your EV reviews and now I seem to also enjoy watching your adventures. Love the content you do, it’s so real, down to earth and unedited. Love your unbiased and neutral opinions.
Hello. First of all, I want to congratulate you for the honesty with which you test the cars. I've been following you for a year or so, and I've noticed that you have a slight appreciation for Tesla. I studied the Romanian car market, and after testing several models, I had 2 cars for which I would have given my money, Tesla Model 3 and VW ID3. In the end, I ordered Model 3 SR +. I am sure that thanks to you I made the best choice. Thank you again for the correctness with which you test all cars.
The charging protocol allows for sudden unplug without arcing because the pilot signal disconnects and the EVSE is supposed to open the supply contactor to isolate the current before the main current pins reach the point where they disconnect as they are longer than the pilot connector.
Quite right Richard there should be an interlock circuit which should tell the OBC/ BMS/ EVSE to shut down charging way before the H/V contacts un couple.
All kind of problems can occur sooner or later - the question is if the company can solve the problems and do it in a proper manner. What im hearing from NIO is that they take the customer satisfaction very serious and you are proofing it with your video so far.
Glad to see Nio taking full Responsibility and paying for hotel and flight tickets 👍🏼 When (hopefully) Nio have better charging speeds, camp and doge mode, I would maybe consider buying it.
Since you mention in that little Thai shop and green Fanta. It reminds me of Thailand. A bit off track with this video. On many Thai holidays, I love the 7-11. Everything one needs, hot water + potty noodles, toastie sandwiches, whisky, beers, ice-creams, stocking, underpants, cigs, SIM cards, telephone top up, dried squids (GF don't like it but I do), crisps, batteries, frozen microwave meals (breakfast, lunch or dinner). I've been to others 7-11 in Asia but you can't beat them in Thailand.
With the Type 2 standard the car first manipulates the CP signal to indicate stop charging, then open its contactor and the charger will do the same which means both the connector and the inlet are de-energized and only then the mechanical lock should release. This is quite dangerous and will wear out the contacts quickly. Big FAIL.
The sense pin is shorter. If you pull it slowly, it should disconnect while the hot pins still are connected. Also, not all Type-2 wall boxes have locking pin.
Your wrong , yes the owner cannot wash the car on the street but there are tough laws about dirty number plates so most city owners take them to car washes monthly
3 года назад+41
Plan: Let's watch some EV content. Reality: Watching thai man sniffing hotel accessories.
It's hard to go on long trips with vehicles that nobody can fix. It's great as long as everything works. Even if parts were available most garages wouldn't know what to do.
Ha! Nice! We also had a stop over at Thaikjøkken in Narvik on our road trip a couple of weeks ago. Thai take away seems super common in Norway. We were barely able to find any "normal" Thai restaurant during our travel.
Nahh. Maby 8 hrs. around Town doing some delivery stuff would be more adecvate ( Bjorn as a Thai-food deliveryguy) 😅. Its a citycar after all, with slow charging ...
@@brunoborgatti4880 Don't you think uncle Bjørn is suffering enough for us already ? I really like the idea of a cheap EV. But why a badly tuned suspension? Why not a battery in a modular way so you can extend it when you need to / can afford it? I think one day Tesla will show (again) how to do it.
Glad to see Nio taking full Responsibility and paying for hotel and flight tickets 👍🏼 When (hopefully) Nio have better charging speeds, camp and doge mode, I would maybe consider buying it. But for now, Tesla is way better and I probably would even choose the Hongqi e-hs9 over the Nio.
@@pawelzebrowski683 maybe so. But Hongqi have made pretty good quality cars for a long time. And it’s just way more luxurious and even bigger in size. Price is about the same as the Nio here in Norway.
I'm not really sure, but wifey's face seems to say "how I miss a diesel" :) Now, seriously, I have also seen this issue during a test drive of an Audi E-tron. This is one of those issues that can be a real headache on a trip. A bit of a mess for Nio PR, but at least they provided you a proper solution.
It does seem that way. Now that she's expecting I bet she would love something like a Toyota highlander or a Tahoe. Here in the states those are very popular with mothers.
The number of times you encounter a faulty charger/out of order/having problems with handshake/etc. makes me a bit worried about the maturity of the charging networks (not really the EV's themself). Homecharging seems almost like a must.
Get a Tesla and that won’t be an issue. These other charging stations have frustrated the crap out of me, but at a Supercharger it’s just plug and play
Yes, get a Tesla, always works with no fuss. Even opens the charge port for you (No touch charging 🤣). But overall the situation has improved a lot. If you stick to known reliable networks and locations with more than one charger you will be ok, now days. I never have range axiety but i have charger anxiety when heading for a non-Tesla charger. And of course you home charge overnight most of the time anyway.
@@fabianfeilcke7220 Well, well......press cars are usually well prepared and speced to make a good impression. I dont think Bjørn had many disasters like this one.
@@moestrei I had the worst road trip in my life with a Tesla Model X. The car did charge, but once it finished i could not get back in. The passenger side doorhandle was broken when we started and during charging there was heavy snowfall. When we came back to the car, none of the door would open anymore. The Tesla Hotline (Yes back then you could actually talk to people) suggested to preheat the car using the app to taw the doors. We could not do that as the car was a rental and we could not reach the rental company. The SUC was in an industrial area and the only restaurant closed after we left. So we stood there in the snow @-14°C with no place to hide. After 15 min we called a cab abd left the car at the charger. The cab to the next hotel cost 140€. Then we had to go back to the car the next day with some deicer to get back to our stuff.
I do have to say that that emergency unlock is in a convenient location. On my Ioniq that is a 2 man job and due to the length and routing of the cable, pulling it is very difficult and you have 0 feedback on the cable itself.
It my be convenient but my first reaction though is what state is that cable going to be in after 5 10 years? That's just going to rust, and if I'm having to emergency release the charging cable, I don't want the emergency release giving up as well.
@@SupremeRuleroftheWorld I agree. Just having my Tesla S in service centre. The suspensions gone again. They are charging me £5000. What I find so depressing is that in May of this year (less than 4 months ago), they fixed my suspensions for £2500. Apparently they new problems are not in the same fixed area so no warranty. They did agree that they should have known of these impending problems as these new ones are due to degradation so not new. I am so upset. I am putting it up for sale as soon as it comes out of the garage. I have actually put a deposit on Audi q4 etron 40. I just hope real service is there in the after sale.
@@71Hamed boy, if you are going from tesla to audi you are going to be in for a sore (and expensive) suprise. if you think tesla sucks then boy are you going to just L-O-V-E audi.
@@SupremeRuleroftheWorld 3 year lease. All insurance, mot and service and parts paid for. All for £440/month. No hassle. But my main problem with the tesla was when I knew something was wrong with the car, I took it to garages that advertised EVs hoping they will be cheaper than tesla. But they all refused as apparently Tesla won't release parts.
In theory the PP pin should disconnect first and the charge should stop. Maybe this EVSE is broken. I had the same problem with my GO-E Charger once, probably a stuck relay, was delivering power all the time, even when unplugged. The Kona does a similar thing like the NIO btw once you unlock the car it unlocks the port and only charges with 0.5 kW. After a short time it locks the port again and charges at full speed again. Regarding the emergency release: Every car must have one, so people just have to RTFM.
Why not run the cable over the top of the door to the hotel ? These traps from the inconsiderate will become familiar to you soon when pushing a pram everywhere...
Bit of a PR nightmare for NIO, think this is the first time I’ve seen an EV have a break down …. you nearly got to find out “what the heck is this for, is it a weapon” was for 🤣
its really not a problem. every car can break. that is not the problem you should focus on. the trick is to look at how the company is resolving the issue. and that is what they are doing very well.
@@SupremeRuleroftheWorld - sending a car out with a journalist, with 240,000 subscribers who focuses on EV cats, that has a known fault… not good PR. Yes they have resolved it brilliantly for Bjorn, let’s hope all customers can expect similar levels of support should they suffer problems… I hope they do t as NIO is an interesting brand with a radical idea in the battery swap.
@@Blind-Dave dont overthink it. there are still people that work at companies (just as you are) and mistakes can be made. its how you solve them that is how you tell how the company works.
@@Cornelius87 yea relatively new, recomebded to watch by a Danish relative. Oh I’m sure EV’s do have issues but my point is more that issuing a known troublesome car to the press is a little unwise… as Bjorn said it was buried at the back of the garage to avoid being loaned.
There was a big EV (named something with "E"), quite new and SUV like, that was stuck for 4-5 days on a charge port in southern Denmark. Nobody knew how to get that fixed. They called the danish seller and importer of the car. From what I heard, the foreign support finally got back and told them how to fix it but several days later. This might be the EV, since it was like 1 or 2 weeks ago and a very similar problem.
Great road trip video Bjørn! My wife likes the sweater Wifey is wearing! Can you please ask her which brand it is and if it’s online available somewhere? Grt from Belgium. Pieter and Tina
10:00 I guess the European green Fanta has different flavor than the Thai green Fanta, so this shop import them from Thailand that is very far from Norway.
fun fact: the reason you dont smell the arcing on other j1772 EVSE's is because the trigger doubles as a circuit break. Disengaging the clasp always cuts power to the EVSE
Interesting info. This is a mennekes, as long as I can see. As long as I know, this connector has the 3 phase pins, a ground pin, a communication pin and a safety pin. The safety pin is designed to be the last on make contact when plugging and the first to detach when unplugging. As long as i know, this allows the high voltage to be turned off quickly if you pull the plug suddenly. However, maybe there's still some voltage if the unplug is so fast and that's the smell origin. Do you agree?
There is a Proximity Pilot pin and a Control Pilot pin. Both the connector side and the inlet side are disconnected from electricity. Only when the connector is inserted AND the car as locked the connector to the charge port the charger energizes the connector. Mennekes is the German manufacturer who developed this system which is now called Type 2 in most countries and with the same protocol but different connector Type 1 in the US. Check out Open EVSE for more info.
@@Robcomesana Happy to help. There is so much misinformation but it is important to know whats going on when things go wrong. I actually build a Type 2 charger with the charge rate adjusted according to the solar input of my off grid system. So i had to learn a few things.
Hey Bjorn. There is one point about EVs I don’t hear you talk about in your videos which is very important. The difference between permanent magnet motors and induction magnet motors. In. Permanent magnet motor the motor rotates and uses electric the whole time but in an induction motor the motor can be turned off. This is what Tesla have got so right which other manufacturers (eg Audi etron) are still getting wrong. Tesla have an induction magnet motor in the front and a permanent magnet motor in the back. The induction magnet motor turns off when not needed and is highly efficient and gets lots of range. The Etron is inefficient because it uses all permanent magnet motors. Just something you might want to consider and point out in your reviews. Keep up the good work Bjorn
Like Bjorn said he has talked about this many times, and what's more this is not the only reason why aTesla is more efficient than the fat e-tron. There's lots of factors some of which being that the (fat) e-tron is based on a fossil burner platform and is not very aerodynamic, and it's also quite heavy in comparison to Teslas which are ground-up EVs, with special aerodynamic features and less weight.
Hi Bjorn, sorry for you and wifey, you can't travel as planed. At least Nio takes the costs on theyr charge. Can you estimate whats the Problem with the Locker, software- or hardwareissue?
Really enjoying your trip vlogs, I’m learning a lot on the way in the pros and cons of EVs. Thank you 🙏 It also struck me that a pro of EVs is that you can use electrical gadgets (eg camera, phones) around ‘electric pumps’ which is a no-no around ‘fossil fuel pumps’ ;)
Would the charge port at Scandic made more sense (shorter cord length) if you had backed into the parking stall? I am glad things worked out in the end.
Damn i'd love a 15m type 2 to type 1 cable, unfortunately they only sell 5 meter ones here and sometimes they feel a bit limiting. Do you know of any Norwegian/european sites that might ship internationally we could order from?
if it’s standard the price increases. i only used schuko once in the last 4 years and i wouldn’t want to pay €300-600 for something i rarely use, VW schuko branded EVSE is what i’m guessing around that price point?
Bro , Bjorn took his Mom AND his Pregnant Wife out on a long long road trip. You better believe he bloody loves this 'thirsty' car. Mummy approved. Wifey Approved.
Well, Bjorn... I guess you've "made it" as a reviewer. The Nio Damage Control Squad is definitely keeping an eye on your channel comments, judging by the responses to my initial comment.
Just watch the whole thing. Nio said it always had that problem. But even if it did. You know. It's like why would I buy a car that might break itself through the simplest mistake, if you can even call it that? I pull the cord on my pc, if that killed it - bad design, right? It's like, look I can kill myself by licking my nose.
@@392redienhcs that is not what he said. He said It is this particular car that NIO knew it had an issue and parked it deep in the garage (in other words NiO knew the car should not have been lent to him) due to miscommunication the press department somehow lent this particular car to him. If this is really the case, then to me it is not the car’s problem but the company’s communication/management problem. So I take it as an isolated incident.
In case the charge port does in fact not lock properly an emergency override would be hilarious. I mean you just can't do it. Pull out AC with 11kW already is extremely dangerous. Now do it with 100kW, you will fry the complete thing.
Arcing is really not safe for the user and even worse for the vehicle. This would not pass certification guess there are something that need to be sorted.
Removing charge plug with small current is no issue. It works the same in Hyundai Kona -21, when you unlock the car, it drops the charging power to 500w. With 500w, chargeport is unlocked and you can just pull the plug. So I think it is intended to be like that. Other than that, sorry for the problems you had with this huge Chinese truck!
2.5 bar seems fairly low tire pressure for such a huge car. No influence on consumption? And the chargin port thing is of course a total no go, not only the fail but mainly the Type 2 unplugging... jeez that will most probably kill car electricity , wont it? Feel sorry for you and esp your wifey in such cold weather...
This is not a known issue! It is isolated to that specific vehicle, which shouldn’t have left the lot, but unfortunately these things happen to everybody. The good thing is that NIO stepped up and took care of the user not because he’s a RUclipsr, but because he was in a NIO. Safe travels.
Nio owns it..and fix the problem.. I’m a shareholder..still as committed… As oppose to another famous EV where the window flew off and refused to take care of the problem until the owner went to the press…
I would not advise pulling the plug whilst charging. The break in the supply can cause a transient voltage spike which is not desirable on electronics. There will be some protection against this, none the less its not something you want to deliberately create.
They cannot be turned off, as they are just a box with a type 2 socket. Normaly its not harmful for the car, I do it at home all the time and there is no spark or bad smell..
@@Pervypriest Normally it's not harmful? Yes it is harmful as long electricity is going through it. Every other car stops the charging first, then of course it is not harmful.
The Type 2 protocol normally de-energizes the connector prior the car releasing the lock. If the lock gets overridden you should switch off the charger first. But the CP Pin is shorter than the power pins and loss of contact with the car will de-energize the connector. Therefore pull out the connector very slowly until you hear the dropping contactor inside the charger wnd then pull out completely.
@@abraxastulammo9940 It should be less than a second. The contactor in the charger disconnects usually immediately after missing the signal from the CP pin. The pin is about 10mm shorter so there is some time after loose the signal until the power pins loose their connection.
A friend recently bought a Volvo EV. Lifelong Volvo customer. The Volvo dealer convinced her that if she bought a Tesla she could only charge at Tesla chargers and she'd be in big trouble. The Volvo was OK in the city as she charged on AC at home. Then she decided to try it on a 200 mile road trip. She stopped multiple places but couldn't find anywhere to charge the Volvo that actually worked and ended up in an expensive hotel that had an AC charger. So a 4 hour trip ended up taking almost 2 days. For what the Volvo cost she could have bought a Tesla Model Y LR and would have easily completed the trip without even having to charge. If she did have to charge the Tesla it would have been simple as there were several Superchargers on her route. I don't think she'll buy another Volvo.
@@MetalMike50 Many of the chargers were broken. Additionally charging networks need to be able to be used by average consumers. Maybe it's better in Europe but in the US it's a mess. The current situation is unfortunately turning everyone but Tesla customers against EVs.
@@MetalMike50 No, she was even lied to and misled on purpose..ending up with heavily inferior product..she would have been better off even with ID4. One more reason to stop buyng from old OEMs. Disgusting.
That Volvo driver wants to be nearer to the front door. Well you don't want to walk too far. Poor wifey, she's cringing as Bjorn is doing the man thing sniffing the rug on RUclips whilst "come and sniff this .." 😅
What a weird fail at the chargeport. Seriously. My Ioniq original unlocks the chargeport with the car, but the charging continues until you begin pulling it out and the, I assume, datacables loses connection first - then it stops the charging without requiring extra button presses... Or doing things the Chinese way of just not caring.
Hi Bjorn, I am sorry to hear about your troubles. What should have been the start of a very interesting trip for you and Ammery, as well as for us as followers interested in this Chinese premium car NIO ES8 in the beautiful landscape of Norway (ja vi elsker dette landet), suddenly stops now over there in Narvik. Of course any technology product can break, so I am very curious about the definitive diagnosis and solution NIO will provide. It will definitely help put things in perspective, though this is a very unfortunate event in the introduction phase of this NIO in Europe. Anyway I can't agree with others about the good service of NIO by paying you for the stay in the hotel, costs of the stay and a flight back to Oslo. It sounds to me as if NIO wants to buy it off with an easy solution, money is obviously not the problem. I'd expected a solution with a replacement car so that you and your wife could have extended your trip to Lyngen. I know Oslo is far away from Narvik, and the servicepoint in the network of NIO is most probably far away. But if changing cars takes too long, couldn't a rental car have been a better solution? Anyway, kudo's for you to share the bad news with all of us and staying the independent journalist you are. And for NIO I hope they will provide us a better answer to build trust in their product, because like a lot of other followers of your channel I can hardly believe this solution is going to be a standard one for every NIO user not being a journalist / influencer of your status. Anyway: god tur tilbake, Ha det bra!
I Wonder how they would have handeled the situation, if it was a normal person who was not a youtuber having this issue.They know this is bad advertising for them,creds paying for everything and sending two tecs tho🤦😅😅😅👎💩 this car is still a beta
Nio really messed up. Huge failure. I wouldn’t be comfortable buying this model unless Nio identify the problem and guarantee that this can’t happen. Can we really trust that it’s this specific car only that has this problem or are trying to save face knowing that thousands of people will watch this?
Yea I remember when TSLA had its first deaths due to their so call automated driving technology. I said the same too. Huge Failure. And TSLA still selling cars to people all over the world as of date. Can we really trust TSLA...still?
no company make 100% no failure products. The important this is how they handle the situation. Look at how many problems Tesla has when they first sell car in the US. It looks like they handle the problem quite well. Paid for the hotel, food and airfares.
@@KT-lp1ek Well that’s expected since automated driving was fairly new. I personally would only use that with extreme caution, that’s just common sense. Tesla is known for having low build quality, at least cars built in America. It’s only now that you see the quality standard you expect thanks to the Chinese factories. I know for a fact that many EV customers avoid Tesla based on quality but it’s overall a great car and from what I know, they never had charging issues.
@@NatureNPlayzNathanTran That’s what I’m saying. Their way of handling this particular issue is to claim that the defect was on this specific car only, which I find hard to believe. As for payed hotel, flight etc that’s expected, he’s a famous RUclipsr. 😄. Also, if they knew that this car had an issue, why haven’t they fixed it? I assume they have proper service/maintenance capabilities in Norway if they plan to sell these cars soon..
Then you know that he has tested dozens of BEVs that are perfectly capable of doing long road trips without any issues. If you’re afraid of going pure electric, that’s fine, but don’t pretend that his issues with the Nio are the reason to avoid a BEV.
i got the same charge port problem on my newly bought es8. one of the first customer cars in Norway. Nio came and swapped car w me, and fixed it the next day.
Do you like it? I am strongly leaning towards getting an es6 when available
@@billymadison5169 i like it alot!!
The nio service is always on time. It is a pity that the charge port problem does not exist on Chinese es8s(according to my city community). It sucks the aspen 3.0 os does not support daytime interface yet. I do hope Nio Norway gets the battery swap station built asap. It will be a milestone for ev cars!
I’m suppose to watch your EV reviews and now I seem to also enjoy watching your adventures. Love the content you do, it’s so real, down to earth and unedited. Love your unbiased and neutral opinions.
Hello. First of all, I want to congratulate you for the honesty with which you test the cars. I've been following you for a year or so, and I've noticed that you have a slight appreciation for Tesla. I studied the Romanian car market, and after testing several models, I had 2 cars for which I would have given my money, Tesla Model 3 and VW ID3. In the end, I ordered Model 3 SR +. I am sure that thanks to you I made the best choice. Thank you again for the correctness with which you test all cars.
The charging protocol allows for sudden unplug without arcing because the pilot signal disconnects and the EVSE is supposed to open the supply contactor to isolate the current before the main current pins reach the point where they disconnect as they are longer than the pilot connector.
Quite right Richard there should be an interlock circuit which should tell the OBC/ BMS/ EVSE to shut down charging way before the H/V contacts un couple.
Normally a btype rccb and neutral earth in every protocol which is last break so all the charge is polarized
All kind of problems can occur sooner or later - the question is if the company can solve the problems and do it in a proper manner. What im hearing from NIO is that they take the customer satisfaction very serious and you are proofing it with your video so far.
Just wait for next episode :)
Glad to see Nio taking full Responsibility and paying for hotel and flight tickets 👍🏼
When (hopefully) Nio have better charging speeds, camp and doge mode, I would maybe consider buying it.
Since you mention in that little Thai shop and green Fanta. It reminds me of Thailand.
A bit off track with this video.
On many Thai holidays, I love the 7-11. Everything one needs, hot water + potty noodles, toastie sandwiches, whisky, beers, ice-creams, stocking, underpants, cigs, SIM cards, telephone top up, dried squids (GF don't like it but I do), crisps, batteries, frozen microwave meals (breakfast, lunch or dinner).
I've been to others 7-11 in Asia but you can't beat them in Thailand.
With the Type 2 standard the car first manipulates the CP signal to indicate stop charging, then open its contactor and the charger will do the same which means both the connector and the inlet are de-energized and only then the mechanical lock should release. This is quite dangerous and will wear out the contacts quickly. Big FAIL.
I'm guessing it's because of 5he faulty lock and not normal
@@antimatter4733 When the charge port lock failed on my Golf, the car wouldn't charge at all.
What about PP? The charger should switch off power when that's no longer detected.
Design failure. Incredible actually
The sense pin is shorter. If you pull it slowly, it should disconnect while the hot pins still are connected.
Also, not all Type-2 wall boxes have locking pin.
Didn’t know you were a Starcraft fan too. Hope you had a nice trip up north despite the setbacks.
Haha, I am a LONG TIME starcraft fan too.
Broodwar or SC2? Two different camps of folks.
@@YR2050 I like both but recent years sc2 only.
"They never wash them, so it could just be nasty shi*t"
Proceeds to put it in his face and sniff it
Never grow up Bjørn :D
Your wrong , yes the owner cannot wash the car on the street but there are tough laws about dirty number plates so most city owners take them to car washes monthly
Plan: Let's watch some EV content.
Reality: Watching thai man sniffing hotel accessories.
It's hard to go on long trips with vehicles that nobody can fix. It's great as long as everything works. Even if parts were available most garages wouldn't know what to do.
Ha! Nice! We also had a stop over at Thaikjøkken in Narvik on our road trip a couple of weeks ago. Thai take away seems super common in Norway. We were barely able to find any "normal" Thai restaurant during our travel.
Dacia Spring 1000km challenge next 🙏
Nahh. Maby 8 hrs. around Town doing some delivery stuff would be more adecvate ( Bjorn as a Thai-food deliveryguy) 😅. Its a citycar after all, with slow charging ...
All reviews so far say spend a bit more and get a better car.
@@moestrei true, but i still want to see if Bjorn can pull it off given that the car is super bad 😂
@@brunoborgatti4880 Don't you think uncle Bjørn is suffering enough for us already ? I really like the idea of a cheap EV. But why a badly tuned suspension? Why not a battery in a modular way so you can extend it when you need to / can afford it? I think one day Tesla will show (again) how to do it.
Glad to see Nio taking full Responsibility and paying for hotel and flight tickets 👍🏼
When (hopefully) Nio have better charging speeds, camp and doge mode, I would maybe consider buying it. But for now, Tesla is way better and I probably would even choose the Hongqi e-hs9 over the Nio.
If nio tech is wrong i cannot image how wrong honqi could be
@@pawelzebrowski683 maybe so. But Hongqi have made pretty good quality cars for a long time. And it’s just way more luxurious and even bigger in size. Price is about the same as the Nio here in Norway.
I'm not really sure, but wifey's face seems to say "how I miss a diesel" :)
Now, seriously, I have also seen this issue during a test drive of an Audi E-tron. This is one of those issues that can be a real headache on a trip. A bit of a mess for Nio PR, but at least they provided you a proper solution.
It does seem that way. Now that she's expecting I bet she would love something like a Toyota highlander or a Tahoe. Here in the states those are very popular with mothers.
The number of times you encounter a faulty charger/out of order/having problems with handshake/etc. makes me a bit worried about the maturity of the charging networks (not really the EV's themself). Homecharging seems almost like a must.
Get a Tesla and that won’t be an issue. These other charging stations have frustrated the crap out of me, but at a Supercharger it’s just plug and play
Well, usually gets to use press cars which are among the first cars of a series. They often have non-final control units and components.
Yes, get a Tesla, always works with no fuss. Even opens the charge port for you (No touch charging 🤣). But overall the situation has improved a lot. If you stick to known reliable networks and locations with more than one charger you will be ok, now days. I never have range axiety but i have charger anxiety when heading for a non-Tesla charger. And of course you home charge overnight most of the time anyway.
@@fabianfeilcke7220 Well, well......press cars are usually well prepared and speced to make a good impression. I dont think Bjørn had many disasters like this one.
@@moestrei I had the worst road trip in my life with a Tesla Model X. The car did charge, but once it finished i could not get back in. The passenger side doorhandle was broken when we started and during charging there was heavy snowfall. When we came back to the car, none of the door would open anymore. The Tesla Hotline (Yes back then you could actually talk to people) suggested to preheat the car using the app to taw the doors. We could not do that as the car was a rental and we could not reach the rental company. The SUC was in an industrial area and the only restaurant closed after we left. So we stood there in the snow @-14°C with no place to hide. After 15 min we called a cab abd left the car at the charger. The cab to the next hotel cost 140€. Then we had to go back to the car the next day with some deicer to get back to our stuff.
Es8 is a really beautiful car
Bjorn are you gonna make videos with the swap station When they open?
Best regards
I thought they will only build battery swap stations in China?
I do have to say that that emergency unlock is in a convenient location. On my Ioniq that is a 2 man job and due to the length and routing of the cable, pulling it is very difficult and you have 0 feedback on the cable itself.
It my be convenient but my first reaction though is what state is that cable going to be in after 5 10 years? That's just going to rust, and if I'm having to emergency release the charging cable, I don't want the emergency release giving up as well.
2:00 yes that is very not good for the plug and the expensive port in the car. The car should not allow that to happen.
From what I gather, this car was a faulty car. Unfortunately poor communication within the company led to this. These the small things that matter.
@@71Hamed they really dont matter. its not that a mistake was made its how they solve it. in the end that is all that matters.
@@SupremeRuleroftheWorld I agree. Just having my Tesla S in service centre. The suspensions gone again. They are charging me £5000. What I find so depressing is that in May of this year (less than 4 months ago), they fixed my suspensions for £2500. Apparently they new problems are not in the same fixed area so no warranty. They did agree that they should have known of these impending problems as these new ones are due to degradation so not new. I am so upset. I am putting it up for sale as soon as it comes out of the garage. I have actually put a deposit on Audi q4 etron 40. I just hope real service is there in the after sale.
@@71Hamed boy, if you are going from tesla to audi you are going to be in for a sore (and expensive) suprise. if you think tesla sucks then boy are you going to just L-O-V-E audi.
@@SupremeRuleroftheWorld 3 year lease. All insurance, mot and service and parts paid for. All for £440/month. No hassle. But my main problem with the tesla was when I knew something was wrong with the car, I took it to garages that advertised EVs hoping they will be cheaper than tesla. But they all refused as apparently Tesla won't release parts.
The e-lock need some WD40.
That only atracts more "Schmutz". Graphite is good to make it more slippery.
I agree... although WD-40 also acts as a conductor 😬
@@benediktfreude so does graphite!
15 meter type 2 cable? omg! I just went from 5 to 7,5m and I think I am the one with the longest one haha
In theory the PP pin should disconnect first and the charge should stop. Maybe this EVSE is broken. I had the same problem with my GO-E Charger once, probably a stuck relay, was delivering power all the time, even when unplugged. The Kona does a similar thing like the NIO btw once you unlock the car it unlocks the port and only charges with 0.5 kW. After a short time it locks the port again and charges at full speed again. Regarding the emergency release: Every car must have one, so people just have to RTFM.
The angle of that emergency release cord is a bit weird though. They need to rethink that.
Good video. Testing a Dacia Spring or a Renault Twingo Electric, please.
I think Dacia is not available in Norway but it's piece of crap car. Even dealerships don't do test rides not to be ashamed.
Dacia Spring 1000 km challenge 🤯
@@zwanz0r If with the Honda e it was possible with the Dacia Spring it will also be possible
@@emceh can't be serious 🤣
@@emceh I've seen some dusters in Bjorn videos(in Norway I'm saying, not Germany or Sweden
Why not run the cable over the top of the door to the hotel ? These traps from the inconsiderate will become familiar to you soon when pushing a pram everywhere...
Bit of a PR nightmare for NIO, think this is the first time I’ve seen an EV have a break down …. you nearly got to find out “what the heck is this for, is it a weapon” was for 🤣
its really not a problem. every car can break. that is not the problem you should focus on. the trick is to look at how the company is resolving the issue. and that is what they are doing very well.
@@SupremeRuleroftheWorld - sending a car out with a journalist, with 240,000 subscribers who focuses on EV cats, that has a known fault… not good PR.
Yes they have resolved it brilliantly for Bjorn, let’s hope all customers can expect similar levels of support should they suffer problems… I hope they do t as NIO is an interesting brand with a radical idea in the battery swap.
@@Blind-Dave dont overthink it. there are still people that work at companies (just as you are) and mistakes can be made. its how you solve them that is how you tell how the company works.
You must be new here, a few years ago when he had a blue model x every other video was about the car breaking down.
@@Cornelius87 yea relatively new, recomebded to watch by a Danish relative. Oh I’m sure EV’s do have issues but my point is more that issuing a known troublesome car to the press is a little unwise… as Bjorn said it was buried at the back of the garage to avoid being loaned.
It's nice that it will still low current AC charge with a failed lock. When the e-lock fails in an Ioniq you just flat out can't charge it at all. :-(
There was a big EV (named something with "E"), quite new and SUV like, that was stuck for 4-5 days on a charge port in southern Denmark. Nobody knew how to get that fixed. They called the danish seller and importer of the car. From what I heard, the foreign support finally got back and told them how to fix it but several days later. This might be the EV, since it was like 1 or 2 weeks ago and a very similar problem.
it must be Etron lol .. ES8 only available in Oslo as of now
Great road trip video Bjørn! My wife likes the sweater Wifey is wearing! Can you please ask her which brand it is and if it’s online available somewhere? Grt from Belgium. Pieter and Tina
10:00 I guess the European green Fanta has different flavor than the Thai green Fanta, so this shop import them from Thailand that is very far from Norway.
fun fact: the reason you dont smell the arcing on other j1772 EVSE's is because the trigger doubles as a circuit break. Disengaging the clasp always cuts power to the EVSE
Interesting info. This is a mennekes, as long as I can see. As long as I know, this connector has the 3 phase pins, a ground pin, a communication pin and a safety pin. The safety pin is designed to be the last on make contact when plugging and the first to detach when unplugging. As long as i know, this allows the high voltage to be turned off quickly if you pull the plug suddenly. However, maybe there's still some voltage if the unplug is so fast and that's the smell origin. Do you agree?
There is a Proximity Pilot pin and a Control Pilot pin. Both the connector side and the inlet side are disconnected from electricity. Only when the connector is inserted AND the car as locked the connector to the charge port the charger energizes the connector. Mennekes is the German manufacturer who developed this system which is now called Type 2 in most countries and with the same protocol but different connector Type 1 in the US. Check out Open EVSE for more info.
@@moestrei Thank you!
It should NEVER arc and smell. The Type2 protocol energizes the connector only after locking and unlocks only after de-energizing.
@@Robcomesana Happy to help. There is so much misinformation but it is important to know whats going on when things go wrong. I actually build a Type 2 charger with the charge rate adjusted according to the solar input of my off grid system. So i had to learn a few things.
Hey Bjorn. There is one point about EVs I don’t hear you talk about in your videos which is very important. The difference between permanent magnet motors and induction magnet motors. In. Permanent magnet motor the motor rotates and uses electric the whole time but in an induction motor the motor can be turned off. This is what Tesla have got so right which other manufacturers (eg Audi etron) are still getting wrong. Tesla have an induction magnet motor in the front and a permanent magnet motor in the back. The induction magnet motor turns off when not needed and is highly efficient and gets lots of range. The Etron is inefficient because it uses all permanent magnet motors. Just something you might want to consider and point out in your reviews. Keep up the good work Bjorn
I have talked about this many times before. Tesla uses PM + induction motors. E-tron uses two induction motors.
Like Bjorn said he has talked about this many times, and what's more this is not the only reason why aTesla is more efficient than the fat e-tron. There's lots of factors some of which being that the (fat) e-tron is based on a fossil burner platform and is not very aerodynamic, and it's also quite heavy in comparison to Teslas which are ground-up EVs, with special aerodynamic features and less weight.
I totally agree ... about Scandic :-)
Hi Bjorn, sorry for you and wifey, you can't travel as planed. At least Nio takes the costs on theyr charge. Can you estimate whats the Problem with the Locker, software- or hardwareissue?
Really enjoying your trip vlogs, I’m learning a lot on the way in the pros and cons of EVs. Thank you 🙏
It also struck me that a pro of EVs is that you can use electrical gadgets (eg camera, phones) around ‘electric pumps’ which is a no-no around ‘fossil fuel pumps’ ;)
Nio has potential, its all about the software,
Would the charge port at Scandic made more sense (shorter cord length) if you had backed into the parking stall? I am glad things worked out in the end.
Real world challenges when you test new cars. I am surprised this does not happen more often.
It does actually.
Don't know you follow StarCraft 2, nice! Unless I heard it wrong
Damn i'd love a 15m type 2 to type 1 cable, unfortunately they only sell 5 meter ones here and sometimes they feel a bit limiting. Do you know of any Norwegian/european sites that might ship internationally we could order from?
Car can talk to you. Got fabric loops and bicycle break wires to pop the hood and charge port.
Do you know why it is standard with a schuko charging cable in ID.4 GTX in Norway but not in Sweden ??
if it’s standard the price increases. i only used schuko once in the last 4 years and i wouldn’t want to pay €300-600 for something i rarely use, VW schuko branded EVSE is what i’m guessing around that price point?
whats your overall feeling of ES8 vs Tesla Model X ? do you still think this is the top class EV ? I have ordered one for myself and i live in Bergen
Infotainment, sofťware and efficiency compared to this NIO is diff dimension.
you mean than Tesla?
You're going to love it.
Bro , Bjorn took his Mom AND his Pregnant Wife out on a long long road trip. You better believe he bloody loves this 'thirsty' car. Mummy approved. Wifey Approved.
The price of electricity in China is 0.1-0.13 € per kilowatt hour.
Revenge of the charge port!
15:10 so why they haven't replaced the port yet?
does it hint anything about their serviceability in Norway?
I'm glad they're taking care of you. But I wonder how they'll treat non-journalists who have this same problem.
Nio is known for its service and being the most customer oriented car company already in China.
@@mnatnael by whom, exactly? Do you have a source for this?
@@hepphepps8356 I am owner of es8 and es6, they are known to take care of their owner , that is their core value
no such thing, but i think they should bring the "charging-no-worry“ service to Norway lol.
Well, Bjorn... I guess you've "made it" as a reviewer. The Nio Damage Control Squad is definitely keeping an eye on your channel comments, judging by the responses to my initial comment.
Is it possible that pulling the charging plug out whilst charging might have damaged the car resulting in the later problems ?
No
Just watch the whole thing. Nio said it always had that problem. But even if it did. You know. It's like why would I buy a car that might break itself through the simplest mistake, if you can even call it that? I pull the cord on my pc, if that killed it - bad design, right? It's like, look I can kill myself by licking my nose.
@@392redienhcs that is not what he said. He said It is this particular car that NIO knew it had an issue and parked it deep in the garage (in other words NiO knew the car should not have been lent to him) due to miscommunication the press department somehow lent this particular car to him. If this is really the case, then to me it is not the car’s problem but the company’s communication/management problem. So I take it as an isolated incident.
Next, watching Starcraft II, Maru VS Clem in Xpeng P5.
Probably a faulty microswitch in the charge port. They should think about an emergency override, so you can go back home
In case the charge port does in fact not lock properly an emergency override would be hilarious. I mean you just can't do it. Pull out AC with 11kW already is extremely dangerous. Now do it with 100kW, you will fry the complete thing.
Any BYD Tang videos in the future?
Arcing is really not safe for the user and even worse for the vehicle. This would not pass certification guess there are something that need to be sorted.
Oh ha, is this good promo for NIO?
If you have this problem in a new car, howe will it be when the car get old? Sorry for you, but shows an importent problem.
Removing charge plug with small current is no issue. It works the same in Hyundai Kona -21, when you unlock the car, it drops the charging power to 500w. With 500w, chargeport is unlocked and you can just pull the plug. So I think it is intended to be like that.
Other than that, sorry for the problems you had with this huge Chinese truck!
This one is at 2000 W.
@@bjornnyland Ok, then it’s not good😬
I did not know they dropped the power, I always assumed they stop it completely.
someone mentioned this once and I cannot unhear it .. "this video is sponsored by sperm bank"
Well they will have to fix that problem for sure
2.5 bar seems fairly low tire pressure for such a huge car. No influence on consumption? And the chargin port thing is of course a total no go, not only the fail but mainly the Type 2 unplugging... jeez that will most probably kill car electricity , wont it? Feel sorry for you and esp your wifey in such cold weather...
But the car cannot charge at CCS charger?
It doesn’t lock, so the charging session won’t start
Well it thinks it doesn't lock, but it does lock as he needed to pull the emergency release to get the cable out.
Some are 16 but some are 32 amp. :)
Very responsible from nio , they really Care
This is not a known issue! It is isolated to that specific vehicle, which shouldn’t have left the lot, but unfortunately these things happen to everybody.
The good thing is that NIO stepped up and took care of the user not because he’s a RUclipsr, but because he was in a NIO.
Safe travels.
Found the Nio employee
@@wynandsijben338 because of?
So many Thai restaurants in Norway ?
Kids, you see? Not all heroes wear capes.
Nio owns it..and fix the problem..
I’m a shareholder..still as committed…
As oppose to another famous EV where the window flew off and refused to take care of the problem until the owner went to the press…
Well Björn IS the press, not a regular customer. This incident doesn’t tell us anything about the customer experience.
Another famous EV?. I'll say it for you...its TESLA.
Goor flight
I would not advise pulling the plug whilst charging. The break in the supply can cause a transient voltage spike which is not desirable on electronics. There will be some protection against this, none the less its not something you want to deliberately create.
Shouldn't you turn off the charger on the wall before disconnecting??
They cannot be turned off, as they are just a box with a type 2 socket. Normaly its not harmful for the car, I do it at home all the time and there is no spark or bad smell..
@@Pervypriest Normally it's not harmful? Yes it is harmful as long electricity is going through it.
Every other car stops the charging first, then of course it is not harmful.
The Type 2 protocol normally de-energizes the connector prior the car releasing the lock. If the lock gets overridden you should switch off the charger first. But the CP Pin is shorter than the power pins and loss of contact with the car will de-energize the connector. Therefore pull out the connector very slowly until you hear the dropping contactor inside the charger wnd then pull out completely.
@@abraxastulammo9940 It should be less than a second. The contactor in the charger disconnects usually immediately after missing the signal from the CP pin. The pin is about 10mm shorter so there is some time after loose the signal until the power pins loose their connection.
@@abraxastulammo9940 It should be fast but some chargers have a slow brain. Just wait until you hear the click from the contaçtor.
By the way ice car can break down as well
True but getting it repaired will usually be easier and faster.
Any car can break down. Even German cars break down all the time.
@@bjornnyland i prefer Skoda, new Enyaq coupe gonna be amazing
The emergency unlock is easier at a Tesla M3 ;)
A friend recently bought a Volvo EV. Lifelong Volvo customer. The Volvo dealer convinced her that if she bought a Tesla she could only charge at Tesla chargers and she'd be in big trouble. The Volvo was OK in the city as she charged on AC at home. Then she decided to try it on a 200 mile road trip. She stopped multiple places but couldn't find anywhere to charge the Volvo that actually worked and ended up in an expensive hotel that had an AC charger. So a 4 hour trip ended up taking almost 2 days. For what the Volvo cost she could have bought a Tesla Model Y LR and would have easily completed the trip without even having to charge. If she did have to charge the Tesla it would have been simple as there were several Superchargers on her route. I don't think she'll buy another Volvo.
Isn’t that just a lack of preparation and/or knowledge?
Install ABRP and get a charging pass that works on most chargers and you’re golden.
@@MetalMike50 Many of the chargers were broken. Additionally charging networks need to be able to be used by average consumers. Maybe it's better in Europe but in the US it's a mess. The current situation is unfortunately turning everyone but Tesla customers against EVs.
@@MetalMike50 No, she was even lied to and misled on purpose..ending up with heavily inferior product..she would have been better off even with ID4. One more reason to stop buyng from old OEMs. Disgusting.
doesn’t look like you wanna go for a cheap ev at the moment…
That Volvo driver wants to be nearer to the front door. Well you don't want to walk too far.
Poor wifey, she's cringing as Bjorn is doing the man thing sniffing the rug on RUclips whilst "come and sniff this .." 😅
but NIO is always good, some fail can be always on all cars
If you can, test the Xpeng cars too. I'm curious to know how they perform in everyday use.
What a weird fail at the chargeport. Seriously. My Ioniq original unlocks the chargeport with the car, but the charging continues until you begin pulling it out and the, I assume, datacables loses connection first - then it stops the charging without requiring extra button presses... Or doing things the Chinese way of just not caring.
Hi Bjorn, I am sorry to hear about your troubles. What should have been the start of a very interesting trip for you and Ammery, as well as for us as followers interested in this Chinese premium car NIO ES8 in the beautiful landscape of Norway (ja vi elsker dette landet), suddenly stops now over there in Narvik. Of course any technology product can break, so I am very curious about the definitive diagnosis and solution NIO will provide. It will definitely help put things in perspective, though this is a very unfortunate event in the introduction phase of this NIO in Europe. Anyway I can't agree with others about the good service of NIO by paying you for the stay in the hotel, costs of the stay and a flight back to Oslo. It sounds to me as if NIO wants to buy it off with an easy solution, money is obviously not the problem. I'd expected a solution with a replacement car so that you and your wife could have extended your trip to Lyngen. I know Oslo is far away from Narvik, and the servicepoint in the network of NIO is most probably far away. But if changing cars takes too long, couldn't a rental car have been a better solution? Anyway, kudo's for you to share the bad news with all of us and staying the independent journalist you are. And for NIO I hope they will provide us a better answer to build trust in their product, because like a lot of other followers of your channel I can hardly believe this solution is going to be a standard one for every NIO user not being a journalist / influencer of your status. Anyway: god tur tilbake, Ha det bra!
Make sense why you guys always go to thai restaurants now lol, i thought you guys were speaking vietnamese this whole time lol
Nothing but a Tesla for me please 😃
Because of Covib 19, the wife should not inhale from dangerous surfaces. Take great care of her.
You make a good job.
NIO was designed for battery change, regular charging is less a priority.
Pregnant and hungry wife! Ohh ohh …
"The Volvo can't read" maybe it's a 10 year old driver that can't read. No offense love the videos
I wouldn't trust a chinese car in everyday use
Es ist extrem gefährlich, dass das Auto ohne Verriegelung lädt.
why not wear a mask especially your wife is?pregnant?
Wow, a stick to keep the hood open ... haven't seen that for the last 30 years.
Welcome to the real world
Look at the VW ID family
Nothing wrong with that imho. Saves a few bucks on every car and you rarely have to be under the hood anyway.
@@Hans-gb4mv What? You know that in all good cars you have a trunk space under the hood right?
@@kruemelfelix Not in this NIO, though.
I Wonder how they would have handeled the situation, if it was a normal person who was not a youtuber having this issue.They know this is bad advertising for them,creds paying for everything and sending two tecs tho🤦😅😅😅👎💩 this car is still a beta
Yes. Read the comments on today's video. Nio is known for outstanding customer service in China.
@@bjornnyland to bad we dont live in china😅
Made in China......
1st
This will trash public chargers too!
😂😂😂😂😂😅 NAAAA SHITTTTT
Nio really messed up. Huge failure. I wouldn’t be comfortable buying this model unless Nio identify the problem and guarantee that this can’t happen. Can we really trust that it’s this specific car only that has this problem or are trying to save face knowing that thousands of people will watch this?
Exactly...
Yea I remember when TSLA had its first deaths due to their so call automated driving technology. I said the same too. Huge Failure. And TSLA still selling cars to people all over the world as of date. Can we really trust TSLA...still?
no company make 100% no failure products. The important this is how they handle the situation. Look at how many problems Tesla has when they first sell car in the US. It looks like they handle the problem quite well. Paid for the hotel, food and airfares.
@@KT-lp1ek Well that’s expected since automated driving was fairly new. I personally would only use that with extreme caution, that’s just common sense. Tesla is known for having low build quality, at least cars built in America. It’s only now that you see the quality standard you expect thanks to the Chinese factories. I know for a fact that many EV customers avoid Tesla based on quality but it’s overall a great car and from what I know, they never had charging issues.
@@NatureNPlayzNathanTran That’s what I’m saying. Their way of handling this particular issue is to claim that the defect was on this specific car only, which I find hard to believe. As for payed hotel, flight etc that’s expected, he’s a famous RUclipsr. 😄. Also, if they knew that this car had an issue, why haven’t they fixed it? I assume they have proper service/maintenance capabilities in Norway if they plan to sell these cars soon..
2nd
Chinese quality 😂
You wrote this on a phone made in china, wearing clothes made in china in a country that is in debt to china.
@@AndrasMihalyi no other ev has these defaults
@@RENAULTOlivier defaults ? You surely mean faults 😁
That’s one fine Chinese technology!
Yea I say the same for Nikola. Oh wait Nikola is made in the USA.
chinise shiiit? 😁
If you want to be a racist at least do some spell checks 🖕
This car is not ready for prime time.
Another proof PHEVs are better choice
Obviously you haven’t watched many of his videos.
@@louisrodriques9323 I watch his vids since the beginning of his channel.
Ever heard of Tesla before? No need for PHEV.
Then you know that he has tested dozens of BEVs that are perfectly capable of doing long road trips without any issues. If you’re afraid of going pure electric, that’s fine, but don’t pretend that his issues with the Nio are the reason to avoid a BEV.
@@louisrodriques9323 Well I don't wanna argue for too long, I mean if get stick with an pure EV you get stuck. With a PHEV you can drive on
I'm surprised that nio is such crap...