BlackBeltHelp’s Tech Talk - The Future of AI in Higher Ed Helpdesk Support

Watch the recording of BlackBeltHelp’s Tech Talk, "The Future of AI in Higher Ed Helpdesk Support” where higher education veterans discussed AI and how is it going to impact the higher education helpdesk support market.
Some of the questions that were covered by Frank Mortimer, VP Marketing, and Michael Zastudil, Customer & Product Management, included: an overview of AI, its history, and the current state of AI helpdesk support along with the pain points that AI can solve.
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