I have a friend that is 86 years old, and purchased this vacuum. She could not understand the instructions that came with the vacuum, so she called Shark customer service 800 number and she said they were very rude to her. They kept telling her to check her app. App?? That is so foreign to her because she does not have a smartphone or a computer. She called me upset and I went over to help her. I'm guessing they wanted her to use the QR code, which again, she has no idea how that works. More importantly, Shark and other businesses need to keep in mind that some of our senior population aren't always up on technology. I really appreciate this video. Very easy to follow. I can show it to her, and it will help her to understand her new vacuum. Shark needs to train their customer service representatives to be more tolerant and understanding of our seniors. One day, they may be one.
Hi Sheila…thank you for watching the video. When I make these videos it is in an effort to give honest feedback on a product but to also show the viewer “how-to” use it. I try my best to figure it out so you all don’t have to. Appreciate you commenting and God bless.
Paying staff to do things is one of the largest costs of any business. When the last of the market that requires help (the pre-internet generation) is gone, we will be in the wonderful new world of almost zero human contact with all of our purchases. Remember the good times i guess 😢
@sheilamurray9515 My 80 year old sister purchased this vacuum cleaner for a 79 year old friend who lives in a different city. My boyfriend assembled it for them. My sister still texted me to tell me that she was having trouble. She has a Smartphone. She also has a QR Code app but has trouble using/understanding it. I sent her this video, she watched it, and was able to operate the vacuum. They even changed the attachments and used them! I completely understand how “Customer Service” is becoming a thing of the past though.
Just bought mine about a hour ago while still on sale at Costco, did a real quick run before charging it and so far picked up a lot of dirt in a very short amount of time, got a regular shark vac but got this for the convenience of not having to lug the heavy one around so much and dealing with the cord.
@@TheBuscemiFamily It does look big for a cordless stick vac. Sturdier build than my 5.5 Tineco. I'm petite w/ pain issues, so I might find that one wears me out a bit too much. Do you know the weight of that model? Oh, and w/ the bendable wand, w/ other models like that, they felt the wand was wobbly and had give to it when vacuuming carpets. I was thinking of another kenmore, bendy model like that.
It would be really nice if there was a function when you press the want dust cap open to empty the dirt/hair, it also pushes down the trapped dirt/hair. Otherwise, you have to dig your hand in it to remove the clog.
In the Shark video, they show that it is required to remove the dust bin from the wand before attempting to empty. I guess that is good because you won't accidentally empty it.
I recently got a cordless shark too and love it! My one complaint is there is nowhere on the body to hook those attachments. I am always afraid I am going to lose it or put it down somewhere when I asm switching things around. I wish it had a place to store it so that when it is in the closet, everything is connected on the stick.
On my battery there no light to tell if it is charge !! I plug it in there nothing show up really! Crazy on yours said a light . How do I know if batter is full of charge? I just got this shark no manual .
wish you would have talked about how to recharge the battery. I thought this model was designed so you don't have to haul the whole vac over to an outlet. You remove the battery and charge just the battery. Pop it back in when it's done.
On the bottom you should see a gray colored screw…rotate that screw slightly to unlock the bottom compartment and lift up. Stick your finger in there and lift the roller out.
Also make sure to clean the sensing sensors or else it when on sense cleaning it will go into full blast and stay like til the battery drains which will be quick. I thouht my unit was broke til i read the instructions on that part lol. Not sure if anyone has ran into that part yet but mine started doing that after about every 4th use because i have a german shepherd so i suck up tons of dusty pet dander and that stuff sticks to those 2 little sensors like glue
@cynthiawilliams263 2 on both sides on the inside of the vacuum itself at the very end where the first long attachment goes. U can see that it's marked on both sides . Just take like a microfiber cloth and stick up there and wipe both sensors .
Bought one a few weeks ago and we have the hardest time taking the wand off. I have watched several videos and press the button it says too but we pull and pull and cannot get it off. Should I take it back? Obviously from the comments I am the only one struggling with getting the wand off.
Hi , thanks for review. I have one question how do I know that cordless vacuum is charged completely. When I plugged in for charging, it showed white light battery indicator but after some time it disappeared.so I am not able to figure out , is vacuum battery working properly or not .
@@TheBuscemiFamilyso you can charge the battery separate from the entire vacuum? Quite nice id you don’t have an area like a small apartment with no power source in a closet or anywhere to mount it.
At the top near the power button it has an “iq” mode that essentially is a “smart mode” that recognizes what is needed for whichever floor it is on. It also has an economy mode and a high power mode
@TheBuscemiFamily Thanks for your review and responding to questions! I've ordered a refurb in excellent condition with the option to return and a 90-day guarantee. We'll see how it goes!
I couldn’t tell you exactly because I don’t use it like that but I can tell you that it lasts a very very long time 90% of the time we don’t even plug it back into charge for weeks
I’m in agreement with you regarding the wand piece being in the way of the dust empty-ing process and I think the recharging cord. For that secondary issue, I’m kinda on the fence about getting the other Shark cleaner. I think I need time to mull over these two Sharks. Wait, did the 565 have the fins? Maybe you’ll do another video after a month or so? I have 2 much older Shark models. None of them have the fins, aha that’s why they’re so old. The old flex has that bad back brush that I do not like.
The "handle" (handvac) looks huge! How big/heavy is it? Wondering if its too big and heavy for my wife to maneuver it around. Thanks for a great video!
Does it pick up objects like cereal or pet food? Some stick vacuums do not have the clearance and just pushes that stuff around! Thanks for the video! From Madison, Indiana
It has multiple modes…one of which gives it extra power. It picks up everything in my experience. And the “boost mode” is great! Really appreciate you watching. Thanks so much.
@@TheBuscemiFamily I guess the one at Costco is different from the one on their website and other places from what I’m finding? I’m not sure. I was just trying to find a review for the one I bought at Costco to see how it holds up.
@@andie3131 The Shark at Costco is the cordless Pro w/Clean Sense IQ...so I think it is the same. Currently on sale till 2/26/23. I don't own it but will probably get this. I don't like that it won't stand on it's own. Also.....how are the attachments for car cleaning?
You're welcome 😊 Here is another Shark Video I recently did -> How to take out and Clean the Roller and Filter: Shark Cordless Pro ruclips.net/video/Ajkvq_2GXvE/видео.html
Thanks for the kind words. Appreciate you watching. We have a plush type area rug in my sons room…no issues there. We also just got a Pomeranian and it takes care of dog hair quite easily. Lastly we’ve had it now for a few months and it has NEVER run out of power using it as we use it.
Bought mine last month from Costco . Used it a few times but now the battery won’t charge anymore. Checked outlet where it is charged and it’s working.
No good…I would return it and get another one. Seems like something is wrong with it. Our has never entirely lost power. It always has enough power to do an entire house.
I looked up your video to watch you unbox the parts because I'm returning the one I just bought and couldn't figure out how it went back in. You helped me figure it out! So thanks! I'm returning this vacuum for a full refund because it spit back out what I vacuumed up. For example, I have two flat area rugs (no pile) and two kitties. Even though you couldn't visually see the fur on top of the rugs, the vacuum did pick it up. The issue was that it immediately put it right back on top of the rugs...left a streak of fur and then would not vacuum it back up. I tried every speed there is and it would still not keep the fur inside the vacuum. The battery only lasted 15 minutes even though I had fully charged it. Nope...not good. I would call that defective! I've tried several vacuums and sent them all back. I settled for one off Amazon that is horrible!! No suction. Same with the Dyson I tried. Not enough suction...returned it! I don't think there's a good vacuum out there.
@@TheBuscemiFamily Understandable... Use it in the "intro" but fade it out once you start your dialog...that way the listner isnt distracted by the background music. Again, good review on a handy product, thanks!
I disagree…it works beautifully. I had another brand and threw it out for this one. I’ve also had Dyson which was more expensive but Shark works equally as well. Just my humble opinion
@@TheBuscemiFamily Cmon, the thing burns through battery life & needs to be emptied every 3 minutes. The front roller doesn't even have suction to pick up the stuff it brushes. Compared to any standard vacuum of the last 75 years, it's a little flimsy toy.
@@elonmust7470 mine has an amazing battery life…picks up everything. Maybe you got a dud 🤷🏼♂️? What are you vacuuming that it needs to be emptied so quickly
@@elonmust7470 I’d write a letter. I have two dogs hard tile surfaces…area rugs. Half the time I don’t even charge it it lasts so long. Seems like something is wrong with ur machine. Is it a “Snark” instead of “Shark” you know like when it’s a knockoff.
I have a friend that is 86 years old, and purchased this vacuum. She could not understand the instructions that came with the vacuum, so she called Shark customer service 800 number and she said they were very rude to her. They kept telling her to check her app. App?? That is so foreign to her because she does not have a smartphone or a computer. She called me upset and I went over to help her. I'm guessing they wanted her to use the QR code, which again, she has no idea how that works. More importantly, Shark and other businesses need to keep in mind that some of our senior population aren't always up on technology. I really appreciate this video. Very easy to follow. I can show it to her, and it will help her to understand her new vacuum. Shark needs to train their customer service representatives to be more tolerant and understanding of our seniors. One day, they may be one.
Hi Sheila…thank you for watching the video. When I make these videos it is in an effort to give honest feedback on a product but to also show the viewer “how-to” use it. I try my best to figure it out so you all don’t have to. Appreciate you commenting and God bless.
Paying staff to do things is one of the largest costs of any business.
When the last of the market that requires help (the pre-internet generation) is gone, we will be in the wonderful new world of almost zero human contact with all of our purchases.
Remember the good times i guess 😢
You are absolutely right, not everyone buying this vacuum is young. This guy was great he talked slow enough to understand.
@sheilamurray9515 My 80 year old sister purchased this vacuum cleaner for a 79 year old friend who lives in a different city. My boyfriend assembled it for them. My sister still texted me to tell me that she was having trouble. She has a Smartphone. She also has a QR Code app but has trouble using/understanding it. I sent her this video, she watched it, and was able to operate the vacuum. They even changed the attachments and used them! I completely understand how “Customer Service” is becoming a thing of the past though.
Just bought the exact one on Black Friday and saved $185 before watching any reviews. Excellent video. Very thorough. Appreciate mate!!
Happy holidays!! Enjoy it!
It’s $159 for after Christmas sale on Walmart.
@@adamautumn2329 make sure it’s the same one cause the one I see on Walmart.com is $198….still a great price
Great video! Just got this at Costco and all I had to do was watch your video and it’s ready to go!!
So happy it helped Susie! Enjoy it…it’s a solid product.
You are a lifesaver thank you for demonstrating everything I learned so much from this video
Thank you so much for watching…grateful 🙏🏼
It was great when he used the vacuume. Awesome power!
I appreciate how he described the buttons.
Ive had mines for almost a year and its the best still 👏🏻
Love mine too
Mines?
thanks for this - love the details on how to use -- great camera work!
Thanks so much for watching. 💙
Just bought mine about a hour ago while still on sale at Costco, did a real quick run before charging it and so far picked up a lot of dirt in a very short amount of time, got a regular shark vac but got this for the convenience of not having to lug the heavy one around so much and dealing with the cord.
Dude…we beat the sh*t out of ours and it performs like a champ! Just a solid product! Enjoy it.
@@TheBuscemiFamily It does look big for a cordless stick vac. Sturdier build than my 5.5 Tineco. I'm petite w/ pain issues, so I might find that one wears me out a bit too much. Do you know the weight of that model? Oh, and w/ the bendable wand, w/ other models like that, they felt the wand was wobbly and had give to it when vacuuming carpets. I was thinking of another kenmore, bendy model like that.
Thank you this review really helped!
My pleasure
One of the best looking vacuums with the right power. Im getting it
Thanks for clarifying the flex feature to store!
My pleasure! Thank you so much for watching. Please like and subscribe. Grateful!
Thank You what a great video and it helped me figure out how to use my new vac!
So happy you liked it…thanks for watching
I got one today that someone left behind when they moved. I wiped it down and washed the filter canister. It charged quickly and works
Nice….nothing like a free Shark!
Thanks for the great content! Very thorough and helpful!
My pleasure thanks so much for watching
Great review and start/unpacking ty. I no longer have patience to read thru a stack of instructions.
Happy it was helpful. Thanks for watching…appreciate it.
Thanks for your vlog, re my new purchased vac! Big help!
My pleasure! Thanks so much for watching! Like and subscribe if you can. Grateful
Thank you so very much for your complete information and instruction about our new vacuum. We are going to Costco to get one today.
Glad it was helpful!
I just got mine today from Costco!
Your going to love it…after having it for some time now…I have only good things to say about it
Thank you for posting this helpful video
Thanks for watching
Just bought this. Great instruction video! Thanks!
Thanks so much for watching!
I just bought exactly the same vacuum cleaner.
Thank you so much for helping.❤ I am so existing to use it.
Enjoy it. Thank you for watching
Is this vacuum safe to use on hard wood floors? Will the wheels scratch the floors?
@Itsmoooose Yes! I used hard wood floors and carpet everywhere. No scratches at all.. I love it! Also, it's very quiet .😊
@@Itsmoooose it will not scratch floors
Very helpful. I couldn't figure out how to empty it.
Thanks for watching
This was helpful thanks for making it.
Glad it was helpful!
It would be really nice if there was a function when you press the want dust cap open to empty the dirt/hair, it also pushes down the trapped dirt/hair. Otherwise, you have to dig your hand in it to remove the clog.
God bless. You helped me put the vacuum back in the box. Now I can return it lol.
I don’t get it…you don’t like it? Mine is amazing
@@TheBuscemiFamily my expectations of the suction power were too high. I already have a solid, corded, lift-away shark 🦈
In the Shark video, they show that it is required to remove the dust bin from the wand before attempting to empty. I guess that is good because you won't accidentally empty it.
Great review! Thank you!
Thank you for watching..appreciate it
I recently got a cordless shark too and love it! My one complaint is there is nowhere on the body to hook those attachments. I am always afraid I am going to lose it or put it down somewhere when I asm switching things around. I wish it had a place to store it so that when it is in the closet, everything is connected on the stick.
Couldn’t agree more…I keep them in a drawer in the garage so they don’t disappear…but you are 100% correct!!
Amazing review! Good content! Keep it up!
Thanks so much…really appreciate it!
Agreed. Amazing review.
Great video thanks
Thanks for watching
I love my shark. Thanks for review.
Thank you so much for watching…it’s a small channel so we appreciate everyone that watches. 😀
Excellent Video..Very Well explained 💯
Thank you so much for watching
Thank you, great video🤩
Thank you for watching…Happy New Year
On my battery there no light to tell if it is charge !! I plug it in there nothing show up really! Crazy on yours said a light . How do I know if batter is full of charge? I just got this shark no manual .
You may have a different model than me. Mine indicates the battery life.
I need your help because when i want to purchase i found alot of model so which model you advice 😊
This is the one I have amzn.to/3J1yyOh it is fantastic
Makes perfect sense to have the wand in the way so that you cannot accidentally empty it while in use :-)
Yes you are one of many who have brought this to my attention, The videos are real and imperfect…that’s for sure!
wish you would have talked about how to recharge the battery. I thought this model was designed so you don't have to haul the whole vac over to an outlet. You remove the battery and charge just the battery. Pop it back in when it's done.
Did a quick shirt just for you: Charging Shark Cordless Pro #shorts
ruclips.net/user/shortsqSX3XXBW9qA?feature=share
How do you remove the soft roller to clean it?
On the bottom you should see a gray colored screw…rotate that screw slightly to unlock the bottom compartment and lift up. Stick your finger in there and lift the roller out.
Does the one vacuum head do hard floors with scratching? And also carpet's?
It will work on any floor no scratches. I put a link in the description if you need one.
Also make sure to clean the sensing sensors or else it when on sense cleaning it will go into full blast and stay like til the battery drains which will be quick. I thouht my unit was broke til i read the instructions on that part lol. Not sure if anyone has ran into that part yet but mine started doing that after about every 4th use because i have a german shepherd so i suck up tons of dusty pet dander and that stuff sticks to those 2 little sensors like glue
You should do a video on that!! That’s great info!
where are the cleaning sensors?
@cynthiawilliams263 2 on both sides on the inside of the vacuum itself at the very end where the first long attachment goes. U can see that it's marked on both sides . Just take like a microfiber cloth and stick up there and wipe both sensors .
Does the battery come out to replace with and new one?
How to take the Battery out of a Shark Cordless Pro #sharkvacuum
ruclips.net/user/shortsyvtrvh1bcXQ?feature=share
Bought one a few weeks ago and we have the hardest time taking the wand off. I have watched several videos and press the button it says too but we pull and pull and cannot get it off. Should I take it back? Obviously from the comments I am the only one struggling with getting the wand off.
It shouldn’t be that hard without being there I’d say it’s one of two things…you’re pushing the wrong button….or it’s defective
Does this model have blower function?
No
Thanks
Is it the Shark UZ565H Pro Cordless Vacuum? There are so many cordless pros?
Mine in the Cordless Pro Multi-Flex with Clean Sense IQ… but you’re right there’s a million variations
Where do you store the attachments?
I store them in a drawer in my garage. But I think ur point is…can they be stored inside n the machine. They cannot unfortunately.
Hi , thanks for review. I have one question how do I know that cordless vacuum is charged completely. When I plugged in for charging, it showed white light battery indicator but after some time it disappeared.so I am not able to figure out , is vacuum battery working properly or not .
On mine there is a battery display that shows you the battery level…it’s right next to the power button
My light doesn't work for a couple days then goes back on. how do i fix this?
Seems like a connection issue. I would reach out to the company on that one.
Great review. Thanks.Mine did come with the brush nor will it bend for storage and it’s the shark cordless pro!
Thank you for watching. I’m sorry it didn’t come with the accompaniments
Where is the charger and how we charge?
Charger comes with the machine. Plugs into the wall and into the machine at the battery
@@TheBuscemiFamilyso you can charge the battery separate from the entire vacuum?
Quite nice id you don’t have an area like a small apartment with no power source in a closet or anywhere to mount it.
Where is the floor select button
At the top near the power button it has an “iq” mode that essentially is a “smart mode” that recognizes what is needed for whichever floor it is on. It also has an economy mode and a high power mode
Will this reach 2 ft under a piece of furniture?
Easily! In my garage I have “floating” cabinets where there is this void underneath where dust and dirt accumulate. Gets underneath no problem.
@TheBuscemiFamily Thanks for your review and responding to questions! I've ordered a refurb in excellent condition with the option to return and a 90-day guarantee. We'll see how it goes!
How long does the battery last on full throttle?
I couldn’t tell you exactly because I don’t use it like that but I can tell you that it lasts a very very long time 90% of the time we don’t even plug it back into charge for weeks
I’m on my third one I’ve had, nothing but problems
Sorry to hear…I’ve beaten the sh*t out of my first one and it keeps on kicking! I’m shocked at how much abuse mine has taken!
I’m in agreement with you regarding the wand piece being in the way of the dust empty-ing process and I think the recharging cord. For that secondary issue, I’m kinda on the fence about getting the other Shark cleaner. I think I need time to mull over these two Sharks. Wait, did the 565 have the fins? Maybe you’ll do another video after a month or so? I have 2 much older Shark models. None of them have the fins, aha that’s why they’re so old. The old flex has that bad back brush that I do not like.
I can tell you I love this model…never loses power…grabs everything…cheaper than Dyson…it does the job
The "handle" (handvac) looks huge! How big/heavy is it? Wondering if its too big and heavy for my wife to maneuver it around. Thanks for a great video!
Super light…also when it store it folds upon itself so it stores neatly. Appreciate the kind words! All the best to you.
Does it pick up objects like cereal or pet food? Some stick vacuums do not have the clearance and just pushes that stuff around! Thanks for the video! From Madison, Indiana
It has multiple modes…one of which gives it extra power. It picks up everything in my experience. And the “boost mode” is great! Really appreciate you watching. Thanks so much.
Hi, can I use this model on hardwood floors?
Yes, absolutely. Tile…hardwood…carpet…rug.
@@TheBuscemiFamily Thank you from México Gracias 🙂
@@liveandletlive8380 mi espousa es mexicana 🥰
I have used mine on my hardwood floor, and it leaves black marks. Why is that? I am trying to figure out how to clean the roller. Is there a tutorial?
Is this the same one at Costco? If so are you still liking it a month later?
Not sure what you mean? You can buy it at Costco or Amazon and I’m sure many other places.
@@TheBuscemiFamily I guess the one at Costco is different from the one on their website and other places from what I’m finding? I’m not sure. I was just trying to find a review for the one I bought at Costco to see how it holds up.
@@andie3131 yes us too…Costco. So far it’s great…very durable…works well.
@@TheBuscemiFamily thank you!
@@andie3131 The Shark at Costco is the cordless Pro w/Clean Sense IQ...so I think it is the same. Currently on sale till 2/26/23. I don't own it but will probably get this. I don't like that it won't stand on it's own. Also.....how are the attachments for car cleaning?
Thank you ❤
You're welcome 😊 Here is another Shark Video I recently did -> How to take out and Clean the Roller and Filter: Shark Cordless Pro
ruclips.net/video/Ajkvq_2GXvE/видео.html
Great review, thank-you. How well does it do cleaning plush carpeting & some dog hair? How long will an average charge last?
Thanks for the kind words. Appreciate you watching.
We have a plush type area rug in my sons room…no issues there. We also just got a Pomeranian and it takes care of dog hair quite easily. Lastly we’ve had it now for a few months and it has NEVER run out of power using it as we use it.
@@TheBuscemiFamily Thank-you again, appreciate the feedback.
After having 3 Dyson's break due to plastic parts breaking will switch to Shark!
Good luck…we love our Shark!
Can't find anywhere how to order an extra battery.
Have you tried Amazon...see link: amzn.to/3RIp1z6
Bought mine last month from Costco . Used it a few times but now the battery won’t charge anymore. Checked outlet where it is charged and it’s working.
No good…I would return it and get another one. Seems like something is wrong with it. Our has never entirely lost power. It always has enough power to do an entire house.
Thanks
Does this work on carpet?
Absolutely…hard surfaces and carpet I put a link in the description if you wanna take a look at it on Amazon very inexpensive for the quality.
I looked up your video to watch you unbox the parts because I'm returning the one I just bought and couldn't figure out how it went back in. You helped me figure it out! So thanks! I'm returning this vacuum for a full refund because it spit back out what I vacuumed up. For example, I have two flat area rugs (no pile) and two kitties. Even though you couldn't visually see the fur on top of the rugs, the vacuum did pick it up. The issue was that it immediately put it right back on top of the rugs...left a streak of fur and then would not vacuum it back up. I tried every speed there is and it would still not keep the fur inside the vacuum. The battery only lasted 15 minutes even though I had fully charged it. Nope...not good. I would call that defective! I've tried several vacuums and sent them all back. I settled for one off Amazon that is horrible!! No suction. Same with the Dyson I tried. Not enough suction...returned it! I don't think there's a good vacuum out there.
Sorry to hear…my shark had been awesome. Seems your unlucky with vacuums.
I've never had a problem with Dyson not picking anything up, including copious amount of pet fur.
why would anyone want to empty it with the wand on? Of course, they designed it that way for the wand to be removed first.
Yes…you are the 14th person to bring this up…lol. My videos are real and imperfect.
no place to store the crevice tool
I store it in a drawer.
Forgot to say how to recharge. That’s important missing detail.
🥰🥰🥰
Thanks for watching the Buscemi Family buddy!!
good review but ditch the stupid music!
I never know what to do with the music.
@@TheBuscemiFamily Understandable...
Use it in the "intro" but fade it out once you start your dialog...that way the listner isnt distracted by the background music. Again, good review on a handy product, thanks!
Dyson rip offs
I think this vacuum is a gimmick and pure junk.
I disagree…it works beautifully. I had another brand and threw it out for this one. I’ve also had Dyson which was more expensive but Shark works equally as well. Just my humble opinion
@@TheBuscemiFamily Cmon, the thing burns through battery life & needs to be emptied every 3 minutes. The front roller doesn't even have suction to pick up the stuff it brushes. Compared to any standard vacuum of the last 75 years, it's a little flimsy toy.
@@elonmust7470 mine has an amazing battery life…picks up everything. Maybe you got a dud 🤷🏼♂️? What are you vacuuming that it needs to be emptied so quickly
@@TheBuscemiFamily German Shepherd hair & dust. I can't finish my dining room hardwood floor in one charge.
@@elonmust7470 I’d write a letter. I have two dogs hard tile surfaces…area rugs. Half the time I don’t even charge it it lasts so long. Seems like something is wrong with ur machine. Is it a “Snark” instead of “Shark” you know like when it’s a knockoff.