DoorDash's No Tip Message: A SLAP IN THE FACE to Drivers...
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- Опубликовано: 13 окт 2024
- In this doordash driver video, I discuss DoorDash's message to customers that don't tip.
On the surface, this seems like a good change for DoorDash drivers, but is it enough?
This video talks about how this message is a start, but how customers are being forced to cover even more of the dashers pay because doordash is keeping more of the drivers hard earned money due to lowering base pay.
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Order came in today for $4 to deliver a little over 15 miles. Doordash must be crazy.
Someone takes that order tho; that's the problem
And I am curious to how much in fees that customer paid... And would they be mad if they saw what the drivers are being offered? I think it would be about 50/50
I totally agree with you that DD should tell customers that we're only getting $2.00 per delivery, but then again we know DD HATES transparency.
They want to keep as much info from being dispersed between the customer and the driver, Because we all know that when the info is traded and both parties work together and stop arguing amongst on another, these piece of sh!t companies lose. So its literally a MUST that neither side has too much info about one another, as it would shoot a hole right through their scheme. THEY get to see ALL of the data though. EVEN THOUGH, they arent the sole party in the transaction. ALL parties should have ALL info.
@@williamjoseph98100% transparency is unfortunately never the game with anything period and never will be
@williamjoseph98 if you ask me, DD already is looking at selling out and dismantling the company. They know it was great while it lasted. You can just feel it in the air
I did a pay per hour trip the other night for the first time to try it out. My first trip of the night had a 20 minute wait at the restaurant, and then an 11 mile, 20 minute trip to the customer. I had well over $200 worth of food for the customer, and figured i was going to make out very well at the end. I delivered it, got back in the car and looked at the pay out. 54 minutes total, 13.50 from dd......ZERO tip from the customer. I was fuming. Later on for my last trip of the night, 15 miles to the customer, ZERO tip, $11 from dd for 48 minutes. Can't do this anymore. I'm getting paid less than a teenager would make, and running my car into the ground to boot
Couldn't agree more. I've got to quit for the same reasons. My 17 year old son and his friends make more than I do. I'm 51 with a college degree but a lot of health problems. This work has been very convenient for my health. Been doing it full time since April 2016. It used to be great. It's horrible now. Ridiculous offers and tons of miles. Plus far fewer offers than used to be, far and few between. It's not just DD. All the delivery apps have gone to crap, especially Grubhub and Uber Eats. I made more when I was 19. This work is a joke anymore. Tired of the stress. Not sure yet what I'm going to do but got to figure it out and soon.
Dashers are to blame for the poor pay. If dashers keep delivering trash offers and letting DD getaway with constantly decreasing pay, DD has no reason to stop exploiting dashers. They would be stupid to stop.
Nailed it! The orders are getting delivered and as long as that keeps happening Doordash and the other apps will continue to lower base pay.
Amen! Exactly! This goes for all apps.
Keep accepting 💩, then all you will get is 💩!
You can’t really blame the new drivers when Doordash flat out lies to them about how “they’ll make more money by keeping their AR high.” They shouldn’t even be allowed to make claims like this. It’s a flat out lie and they’re taking advantage of the new drivers who don’t know any better just so they can pay us less. I’m not saying that I want the government to make them pay us more but the government needs to step in and make them stop with all the lies. We need full transparency laws.
There will always be illegal immigrants renting/ opening fraudulent accounts delivering. DoorDash loves the cheap labor
100 percent
Delivering for Doordash is more and more like being on the road to poverty! Truth!
Yeah, if you treat this side hustle as a full time
@@Jack-zj1ug Financial Armageddon is coming and DoorDash is hastening it by making the poor poorer. Truth!
@@Jack-zj1ugFull time gig work is possible, but you have to multiapp.
I feel so overwhelmed by the sheer number of offers sent my way that have no tips or maybe a dollar (maybe, because what I'm seeing could be DD's base pay only). Or a higher amount (let's say $4.50) that wants us to go 10+ miles to deliver. These are easily 90% of my offers. I sit and hit decline after decline and maybe limp away with $30 after a 2 hour shift. Those shifts used to be $45+ not all that long ago. If I'm getting so many of these kinds of crap offers, so too are a lot of other drivers. It's really more than absurd.
Similar experience. Autumn of 2021 is when I last remember 4 hours routinely, reliably, equating to $125+, easy.
It's been a lot slower in my market. I never really saw a full bounce back after last summer's slowdown. Even last NYE I was waiting around 5-10 minutes in between offers. Bad economy and over saturation = a bad time for drivers.
Doordash is just encouraging laziness just keep working til your new application gets processed and quit once ya get the new job.
Door Dash is just asking to be sued...again. Without us drivers none of their customers would get ANYTHING!
I think the word needs to be spread that DoorDash only pays $2 per order to the dasher. Most of them think we get $5-$6 that I have spoken to.
Probably because DD usually says they pay between 2-10 dollars per order. So maybe people think the number is somewhere in the middle.
@@seanwilliams7655yeah thats also a lie. Ive never gotten more then like 3.50 base pay
@@seanwilliams7655Yeah, 2-10, I've never seen anything more than 4 dollars once or twice. $3 for a trip of 17 miles, and all the rest of the crap we do.
I've been saying the same thing for a year!!
You keep it real about DD, I agree 💯 %
Zach I had a long text message conversation with the customer last night. Explaining how we work now. Can we always do that? No, but if we explain to people and educate them, it will go a long ways to help people understand how we work why we work and what's profitable
You have to watch out for the RUclips "experts" however, trash talking drivers and saying we're selfish and/or eating the customers' food. And the media also jumps gleefully onto the driver-bashing bandwagon. Customers see all this crap. Add on the exorbitant fees that Door Dash charges for delivery, it's no wonder a lot of customers don't tip.
When people were getting paid well with these apps, I didnt really hear that much complaining about tips. Now that they want to pay $0 for the work, the customer is expected to supplement the drivers income. If they didn't steal so much, there would be enough for the driver without the tip, but since we dont tip as much because of the high fees, it makes us look cheap. The money is there, they're just taking it out of the drivers pocket, and the customer is expected to pick up the peices. Can't wait for this house of cards to collapse.
I think the proper solution to this is a 50/50 split between what DD pays and what the customer makes up in tips. Most orders have fees high enough to get the driver to start the car and drive to the restaurant. The problem is DD is keeping upwards of 80-90% of those fees. If you paid $10 in fees and the driver got half of it and you tipped a couple of dollars, assuming your order was going a few miles or less, I think that would be reasonable. But no...DD is forcing your hand as a customer to pay even more to ensure you actually get the service you paid for. It's a lose/lose for the drivers and customers.
Since doordash put that notice out to customers I have seen way way more no tip and low-ball offers than ever before. Before they sent that out I was at a 70% acceptance rate now I'm down to 12
Yep: Seeing the same. DD leadership is either lame when it comes to such postings or actually did it in such a way as to anger customers toward the drivers. Either way it showed poor business communication skills.
Yep. Same here and low ball or no tip customers are more likely to claim they didn't get their order. I saw it first hand. Thankfully it was a leave at door and the violation soon vanished as I disputed it as I have clear pictures that I did indeed deliver their order.
I guess it would make sense. Customers would see that and be put off and decide that they're just not going to tip at all.
I think every driver needs to plaster across social media a message to customers and the media, OUR BASE PAY PER ORDER IS $2!! WE have to tell every customer what the base pay is, DD will NEVER, they want customers thinking they pay us more. Imagine the PR nightmare if we can get some media attention..
You know, that's a really good idea! I might actually be able to get that in front of some editors in some well known media outlets. Thank you for the suggestion.
Many customers know and don't care. They will tell you to get a new or a real job. It's not their responsibility to pay the drivers. DoorDash needs to pay more, but they won't.
Why should the customer care that you get paid 2 dollars, how is,that their problem, the company that you work for should pay you enough and if that doesn't happen then get another job.
As usual, DD pitting the customers and drivers against each other.
I hadn't really looked at it from that perspective but you're not wrong.
My thing is this: The have this feature announced then lower base pay for drivers and they try to tell the customer to tip more to get their food faster while making a feeble effort to help drivers make more money. And they do this at the onset of the holidays, which are a traffic nightmare everywhere so when someone actually does tip as a result of the pop up, they will likely get their food late and also likely take it out on the driver in the form of a bad review.
@@ZachDrivesFast
At the same time if customer states your the driver is late, I got a violation,we were late because the restaurant didn't have the food ready!!
The issue with the no tip message is the orders still get delivered and people still take them. And drivers still have lowered base pay even for longer trips. And yes they know people will fall for their propaganda which is why it’ll never change.
No what's likely to happen is that their order will get lumped into a stacked order with a good tip. Nothing ticks me off more than ordering with a gold tip and then get pushed to last drop off on a stacked order. Plenty of times I've ordered and it would be faster for me to walk the mile and pick it up than get lumped into a stacked order.
As an Uber driver I feel you all on DD. Uber dropped my base by .50 cents this year! You are not alone.
Uber has been shit in my market for the last two months. Something changed.
They've been messing with UE as well. I've seen base pay as low as $1.50 in my market. SMH!
At this stage we’re better off letting the government step in. We’re already expected to tolerate the worst of both world’s. Same responsibilities as w2 employees without the same benefits
So what you're saying is Uncle Sam, please f@ck this up worse? lol
That's all government can do. I think it's better to just decide not to do it at all. There are lots of other ways to make money and most of them don't require you be at the center of a tug of war.
@@icestationzebraassociates2460The solution is don't be a 🤡 and have a $2/mile policy.
I'm from the government and I'm here to help! No thanks
Part of the problem is Doordash, itself, calling this a "tip." It's not a tip. Tips are given after service. If the customer gets their food, they've received the service already and it really has nothing to do with the food quality/speed of the restaurant, etc. The dasher spent their money to deliver - most likely eating up that base pay and then some.
It's more like a bid at an auction. I think they should just do away with it, charge more, and add 1.75/mile and .50 to every $5 spent in food, to the base pay as a direct fee to the customer. Boom. Now you can tip for good service if you want and it won't matter.
Doordash already doesn't break even. It costs money to develop and update an app and they do pay (probably very little lol) all the call center people in India and Pakistan or wherever it is. That's where the fee part of the order goes. The markup on the food goes to the restaurant. So you can get mad at them, but there is no more money to give dashers. Now, as far as what their board makes, I don't know. Maybe those are the people we should be upset with.
That is why I hate the phrase no tip no trip. It makes a lot of drivers who give shitty service feel entitled to something before they even perform the service. Quite frankly, DD needs to stop offering customers unrealistic expectations, or pay the driver a fair price for the distance and percentage of the cost of the food. Any normal person would be pissed paying high fees knowing they ordered food from 10 miles away knowing the driver is only being offered $2. Also a lot of customers are ignorant to how the whole operation works. I think bashing all customers is a bad thing too, because not all of them are cheap asses, some may honestly think we are getting honest offers for our services.
@@esau93631 Totally true, but dashers can't perform that service if they know they might not be paid for it. It costs money to deliver food and I lost money when I counted on the good graces of non tippers. Expenses and taxes are going to eat up that two bucks and then some. So the whole "dashers shouldn't expect a tip" when a "tip" is really what is needed to compensate them and not just cover expenses, is kind of wrong. If I get you your food, I HAVE to make more than two dollars or I can't do it. It's not a charity. Reimbursement for expenses isn't really "base pay" and the customers bid for service is really not a "tip." 3x2=6. Less than minimum wage and that's before tax and expenses.
Definitely, people have no clue how it works. Regardless, though, the customer is going to pay more. That's just how it is. Either they can tip, or door dash can start charging more. All of the money comes from customers. They're just going to be less likely to order at all if it costs more upfront.
Bro he’ll Naa you’re so wrong DD is far from breaking even they’re making good money they just brought the big board on college game day on espn do you know how much that sponsorship cost they are bringing big bread go look at Q4 profits they proposed to bring in
@@shaquilhoskins3078 You realize advertising spending is part of the budget in which they have zero dollars left, right? I think you should just look up their earnings rather than saying "hell nah they spent money! That means they have lots of money!"
No, it doesn't lol
@@shaquilhoskins3078 And also realize: revenue is different than profits. Yes they take in money. It is also all spent.
If you earn 200 on doordash for the day, you can't go spend 200. Right? Some of that goes to expenses. You have to pay for gas and taxes and set aside for vehicle repairs, right? That probably eats up most of that 200 bucks. It's the same on a bigger scale. It was a big deal when they broke even - there were articles about it. Most of the time, they don't break even.
PedroDoorDashSantiago tested this notification recently in a video. He ordered some food and then remove the tip to see if he would get the notification about the delivery possibly taking longer to get as a result of removing the tip.
He DID NOT receive the message which tells me that DoorDash has already removed this notification.
It also may not have been in his market
@@_joestop5that could be true. I just checked if I got the notification in my market. It doesn’t, but it used to
They tested it out in some markets, it may not have been in his market.
They started testing this months ago, so it may not have been in his market yet. And it probably also depends on whether the customer app has been updated.
$1 dollar base pay 😆 🤣 😂 😹 ... I'm waiting for doordash to tell the drivers that they need to pay a monthly fee to use their app
It's coming!
And when that happens, I'm done!!
@@70milesame
Don't get me wrong. I don't see that out of the realm of possibility but I think before we see $1 first. Just my speculation.
I really started looking at payouts after the last update. The base pay is next to nothing and even when a customer puts a decent or even above average tip and the order is STILL barely acceptable IF AT ALL!! DD is putting ALL the responsibility to pay drivers on the customers.. And I know from talking to dozens of other drivers in my zone that the last 2-3 weeks have been literally the worst we've seen to date. My weekly totals have been hundreds of dollars less than average even for slow times... And I'm not even talking about the fact that I keep getting notifications saying I'm prioritized for this or that yet maybe only one out of 20+offers are worth taking, it's the worst I've ever seen it and unless something changes it's just going to get worse!
Your spot on. The minimum tip should be $3.00. whats getting frustrating to me is the customers that only tip less than 3 bucks. $1.50. $2. Or 1.75. , $2..60.. like you said , it does seem to put it more on the drivers. A little transparency for us. Wow, wouldn't that be nice! Have a good night!
How about .16 I got on a double the other day 😅
A minimum tip isn't a tip. It's a delivery charge/fee.
There shouldn't be a minimum tip
I saw the hourly pay in my area greyed out because too many dashers were using it. 🤦🏽♂️ As long as slackers are on pay by hour they will keep getting dashers to deliver the trash and this won't end.
That is what is happening in my area.
It can end in a day if you Dashers weren't so ignorant about your power to STRIKE. But--you are all so deluded thinking you're "independent contractors" which you are NOT. You are employees without benefits.
@@dannytennial5311 you really should educate yourself about labor laws before calling someone else ignorant.
Also, look at how all the Uber driver strikes have gone over the years to see how well that works.
#1 the mistake everyone is making with this no tip message is that it's meant to benefit the driver. This message is to benefit DD so they don't have to keep refunding late food.#2 it's too late, all of the apps have catered to the no tip/low tip customer for years. They've been rewarded for not tipping. There aren't enough good tippers to cover all of the terrible tippers.#3 the reason DD has to charge such ridiculous fees is because they have to keep covering the losses of the no tip customers and fraudsters.#4 DD created their own problems by adding fast food and Starbucks. 20% of $10? No thanks.
That was really well said! The only thing I personally disagree with is the Starbucks piece. Those are some of my best runs...lol. Having said that, I've heard a lot of complaints about Starbucks from drivers all over the country, so maybe I'm in a good market?
I think you got that wrong, I don't have to tip for you to make a living, you should be getting paid enough to make a living and tips should be a nice bonus, get another job
What a lot of customers don’t seem to understand when they say something like, “I’ll tip after delivery,” is that we do pay for everything ourselves to get them their food. You’ve already said that, but there is more. A server at a restaurant puts in their customer’s order and will then see the order before taking it to the customer and will be able to say that it’s not right. That right there, along with being friendly while interacting with the customer can increase the tip they receive. DoorDash orders see a sealed bag, or box in some cases, and have no control whatsoever over what is inside. Then the customer, even if they were honest about tipping after delivery (some are, but most aren’t), they want to use things like “missing items” or “food isn’t cooked the way the customer wants” as a reason to not tip or to tip less. Plus, the dashers that are doing what they should be doing will never see the part about a tip after delivery because they shouldn’t be accepting those orders to begin with and as we all know, we can’t see that until we accept an order.
Happy Thanksgiving, Zach!
Great points on this sensitive topics!🎉❤
Enjoy the holidays!🎉❤
Stay safe n may all your shifts be prosperous!🎉❤😅
Anyone else noticing more negative feedback these last few days and a surge of high mileage no tip orders while lower overall offers?
Yep. 5 dollars for 6.8 miles, 6 dollars for 7 miles, 8 dollars for 9.8 miles. 4 dollar Dollar General order for tampons and candy for 9 miles.
I switched to a bicycle in October.... I timed that right. All my orders are within 2 miles of my house. More dashers need to do this
I have this year, order is getting cheaper by the minute. $2, $6 for 8
miles. $10 for 20 miles, $1.50.
This year has lot of lowball offer, more than the previous years with Covid not being as much of a push for more demand for delivery.
95% trash orders, 5% good ones.
Got rearended twice within 1 year, 3 weeks out of work and $7000 in car repairs for peanuts/ breadcrumbs/table scraps.
Im already quitting. Tired of this. Ill deliver for the local pizza place
Yeah if i dont wanna tip someone i dont use services that live off tips.
That's the reason I parked my car blocks away when I stayed at a fancy ass hotel over the summer.
@@ZachDrivesFast exactly. Id have no issue if non tippers stopped using the apps. Imagine if every offer was profitable. Would be heaven
too much expectation in USA for tips. You already get paid commission for doing delivery. You work for yourself. Someone may be on budget for a month. No need to be rude, or leave nasty notes. Single mothers and fathers and families whether with kids or without kids out there that are struggling, it’s free to be nice and understanding. If they had extra they would have tipped if it is the culture in USA. But if they don’t then it is what it is. Sometimes home cooking is not cheaper, or going out with your own car can cost more with petrol. It is not always what you think. Do your work and make your earning and be thankful that. you just gained another commission for a delivery.
I have one issue with the whole system. I always tip like 8-12 dollars but that driver always heads to the other dropoff first. Is it just shit luck that both orders tipped well so I’m always last delivery? Or do they make you drop them off in a certain order? Or do you get a violation for not getting the shitty tipper their food first, so the good tippers just have to wait drowning in sympathy.
The route is always going to just be the most mile efficient. Usually. I've had the app literally drive me past a customer only to bring me back a mile from the store. If your driver is paying attention to this they have the ability to deliver in whatever order they want under the time constraints given. I wouldn't use the app if you don't have to though. They're fleecing you customer dry. And abusing it's drivers.
The app guides the driver step by step which orders get picked up first and dropped off first . Doesn’t matter if the first drop off was a no tip order and the second order that someone tipped $10.00 for gets cold . It only depends on which drop off location is closest to the driver after he picks up the second order . Not really fair imo
I know on Uber when we get multiple order runs, the order closest to the last pick up is the one delivered first. The app sets our route not the driver.
Dd will stack your good order with someone else's order. The driver is given the destinations and expected delivery times. There is a way to change it, on the driver menu it has a 'jump to task' option kinda hidden that would allow the driver to switch to your order first. Of course they do risk a contract violation for delivering the other order 'late'. Sorry you keep getting the short end of the stick, you sound like a good customer who tips well.
First of all I'd like to thank you for the question and how you put it across. About a year ago DD made is so that we couldn't tell which customer tipped which amount. We can change the order of the delivery although many drivers probably don't realize that. But unfortunately, because DD took away the ability to check it would a pure guess on which order was paying more. I'm sure I speak for all drivers when I say an 8-12 dollar tip is very generous and we greatly appreciate you! Furthermore I can guarantee almost every driver out there would rather get you your meal first.
I agree, there are the cheap customers, then there are a group of customers who actually think we are getting paid well from all the fees they paid, and then there is a third set of customers that will tip after delivery. I have noticed more of these lately with no tip in the app orders. I think these are customers who have tipped and got bad experiences. And they do not want to tip until the dust settles. There are a group of drivers who feel they are entitled to a tip, and they are not. However I think more states need to make transparency laws forcing Doordash to show what the driver will be paid to deliver their order. It is doordash making the deal with the customer and the separate deal with the driver. I think some of these customers who order from restaurants 10 miles away would be furious to see what the drivers are being offered, then there would be others who simply would not give a crap.
It isn't really a tip though. Am I entitled to be reimbursed for my expenses? (which, lets be frank, $2 isn't going to cut it) I'm not? Then why would I do it at all? You're really arguing that? It's not a tip, it's a bid for service that, if I get in my car and drive and pick up your order, and then drive to your house (all successfully) I have performed and have to be paid for. If I finish three orders an hour I should expect exactly six dollars and be satisfied with that? With miles of probably 20 or more? Absolutely not. Would you? I can't because it costs money to deliver orders. It costs ME money. More than 2/delivery. It is absolutely not a tip and shouldn't be called one.
I would urge every driver to decline every non-tip order 100% of the time. While the occasional customer may actually tip after, the fact of the matter is the overwhelming majority don't. It's a gamble and almost always a losing bet for the driver. If we weren't paying for our own gas, using our own cars and if we got an hourly rate, it would be a different story, but we're 100% out of pocket for our expenses. And yes, the driver is entitled to a tip. No driver should ever have to take a loss because a customer didn't want to do something for themselves. This is not meals on wheels.
Great video Zach. Everyone you said is factual and true
Everything*
Thank you Nancy!
All drivers should start printing advertisement flyers showing that base pay is only $2 and $1 on multiple orders. It should state that their tip is the only thing that makes deliveries worthwhile, not what the company pays.
It should also have a link to a website advocating through petitions for higher driver pay so that the pressure to leave tips is entirely removed on the customers end. These should be left in all the mailboxes of all the deliveries houses/buildings.
This could be a revolutionary move and could possibly put the power back in the driver and customers hands.
now I understand why I got a message telling me Not to give the customer the receipy for a shop/drive lead
Do you realize that DD has NEVER made a profit? In 2022 they lost $1.3 billion. In their mind, they are paying too much to the dashers and charging too little to the users. Things will only get worse regardless of dashers' opinions.
And my response to this is take a look at bloated salaries throughout the company
@@mjZeroBytes The economics of those delivery apps simply don't work. Take a look at Modern MBA's video on the subject
This, exactly. It’s a business model that simply won’t work in the long run. In order for Doordash to be profitable and drivers to be happy the costs of delivery has to go even higher for the customer (whether through fees or tips) than it is now.
As everyone is constantly saying this is a luxury service. That means nobody NEEDS DoorDash. Many are just going to quit using the service rather than pay higher prices. Not to insult drivers but this is simply never going to be a great paying career, there’s no way around this.
All i hear about are stats that say no one can afford a $500 emergency, and everyone is currently draining their retirement accounts to pay their debts... So why are ppl paying someone to drive to McDonald's for them? Wtf happened to this country?
Yes Door and All these other companies want the customer to pay over 90% of what we get paid!
Hear me out - the customer always pays 100%. That's where the money comes from. That's true in every business, worldwide. Whoever the customer is - government, private, corporate, whatever. Doordash doesn't even break even every year. Ie. they spend more than they take in. Think about it - it costs money to develop and update an app. It costs money to store data. It costs money to background check and approve drivers. It costs money to run facilities in India and staff them with mediocre-at-best customer and driver service reps
Really, doordash shouldn't exist because it's not economically viable, which is why they keep decreasing base pay and charging more. I stopped doing it because expenses were just too much to make it profitable. Not over a job where I'm not burning gas and tracking expenses and figuring out taxes and wearing out my car and worrying whether this eight dollar order has been sitting and I'll get a bad review and oh crap the app just froze on the way to deliver it....
Naah. It just wasn't good enough and went from something I could gameify...to a headache.
98% u mean
Zach, the reason tips are lowered is because of many moron delivery drivers are accepting low ball offers.....I don't even blame the customers I blame the moron drivers.They need to stop doing $2 and upside down offers. Customers will keep taking advantage as long as idiots keep delivering at ridiculous rates....Wouldn't you if you were a paying customer and had the opportunity to pay less??????? IF NO ONE ACCEPTS THEM THEY WILL STOP BEING OFFERED. it is called supply and demand.....If you stop supply they will stop demand
Well, once the word spreads to all of their friends that they can get it delivered for ZERO tip, that's when it becomes completely unsustainable.
Don't accept any orders below $10 per customer's assignment .
Don't take double or triple stacked order if less than $15.00 or $20.00
Sometimes they give double stack order of $7.00 for 2 customers order together.
Then perform the service well. Still get cold ass food no matter the tip. 12%. 20%. Doesn't matter. Moved to uber eats where I don't have to deal with the barely employable.
If you don't think ubereats drivers decline low paying orders, oh you sweet summer child
@cwolf201 what low paying order? Unlike Door Dash, do your job on Uber Eats, or that up front bid (tip) you thought you were getting? Gone. And enjoy the review.
@@Scorp006 the job is a spare income app that sells itself as drivers being allowed to decline orders if they don't like those orders.
@@Scorp006 and when I say low pay I mean the screen tells us the same as doordash. what the pay on an order will be up front, and how many miles. declining on ubereats doesn't hurt a thing compared to doordash which knocks down percentages a little.
@cwolf201 don't care about your end, just mine. If you accept the order, deliver it properly or you'll lose your tip on Uber Eats, end of story.
"Oh! They wanna tell me to tip?! FU@K the driver then!!!! One star!!!!!!!$!#$%!" - No tip customer. They shouldn't be able to rate us if they don't tip us. I really think we should just get a % of what DD charges ON TOP OF TIP.
I once commented on one of Zach's videos that no tip orders should be allowed to rate. I have since changed my mind to all no tip orders should be an automatic 5 star rating.
Yep, and another thing. Back when they had me falling for their lies about higher AR gets you better orders, I took several orders that I did NOT want to take, but took them because I wanted a higher AR. I got contract violations, and one star ratings. This is from people that live on the third floor of an apartment and never provide a gate code. Once I said, FUCK AR, and stopped doing that, my ratings went from 4.68 to 4.98 and NO contract violations. They don't give us anything for higher AR but more SHIT.
I think doordash should give them a detailed form for a 1 or two star, with actual evidence of damaged food, etc before they are even allowed to rate a driver like that. Or at least give the driver the option to block all future orders from that customer.
I agree! I especially agree with the part about non-tipping customers not being able to rate.
@esau93631 *Supposedly* we can block customers. DD rolled it out as a 'safety feature' over 6 months ago. You have to contact support to 'get it done'. The problem is they don't always block the customer you asked to be blocked, so realistically its probably a waste of time.
I don't mind tipping waitress/waiters for my order or food delivery.. but for uber/lyft I don't think so! Driving people around is a job yes but is still a choosing job.. and your employer should be that one paying you. tips and all! I'm ok with paying the location price meaning besic price to get to my specific location.. but no additional payment like tips and all that bullshit!! that's a you problem!!
Work that out with your employer.
You're watching the wrong video. Nothing in this video mentioned anyone driving passengers.
I don't normally swear, but have to agree with you!
I don't even think about no tippers I don't interact with them 😊
That's very smart!
Everyone needs to share this video! 🙌
You had a lot of info i didn't kno abt. Thank you for this
Gotta love it. Thanks for the info!
It's an aspirational luxury service, in most cases, totally unnecessary, hence- LUXURY service. Most people using DD are LARPing a lifestyle they cannot actually afford but now believe they are entitled to. Additionally, DD is exploiting both, the customer and the driver! Tipping amounts to the cost of paying the driver being outsourced to the customer on top of the fees the customer is already paying for the privilege of using the service platform. It's obvious that the last thing DD wants is transparency across the board.
No matter how nice they are...if they promise to tip more after etc it NEVER happens. If they can't keep their word AT THE VERY LEAST GIVE YOUR DRIVER A 5 STAR REVIEW. It protects them from the horrible customers.
Ugh, I tried delivering in Seattle today. Did two orders and was so intimidated by the amount of traffic and order offers of $5 for 23 minutes of work that I just pulled over to take a nap before going to church for the evening. I quit. No, not really, but for the evening, I'm done. Next week is a new start in a less crazy zone.
I had to quit just after signing up because I realized my insurance can drop me and they don't offer any rideshare coverage option. I don't want to loose my current insurance for this.
I delivered in general for about 10 years. And i don't tip until after the service. I do put down cash tip. So if i have to wait a long time. You ain't getting tipped. And i start my tips at $10.
Many customers do know the pay is only $2.00 and don't care. They will tell you to find a better or a real job. I've seen recent posts on popular Facebook pages about the tipping message. Thousands of people's responses to drivers were get a better job. It's not the customers' responsibility to pay us. DoorDash needs to pay better.
Well said.
Yes these apps need to pay better but the loser customer that wants to utilize a service..a luxury NEEDS TO TIP the driver as well. We use our vehicles,.our gas and time. Common sense is to tip the driver as well
You are not entiteled to tips, get a different job is you dont make enough without tips. Tips is an optional reward that customer can give to a service provider if they feel like its deserved and if they want.
And you’re not entitled to our time.
by declining and waiting for orders that pay enough (which always happen eventually with enough declines) we do make enough. it's a point about why the order winds up being late. lack of tip means multiple drivers declining and still paying their bills at minimum./others having enough for savings as well/some being able to take 2 vacations a year
Very well said Zach but unfortunately the millions of customers will never get to hear all this information you have said in this video which is pretty well overall covering the most important issue in the gig economy. ..happy thanksgiving.
might take longer to get delivered... or never delivered
the last part is more adequate to the nevertippers -
Great video Zack. All the apps are doing this which is sad.
I've noticed that when I deliver, it states that DD base pay is 2.00. I make more from my tips than DD.
You can either be mad at non-tippers or be mad at doordash. If you try to do both, you don’t understand economics. The more the average person tips, the less doordash will make the base pay. It’s a simple fact. That’s why waiters and waitresses are paid so little per hour in “base pay.”
So either tell doordash to pay more or tell customers to tip more. They’re mutually exclusive.
Where does doordash's money come from?
why are they mutually exclusive?
@@humaniq6414 Because as people tip more, doordash will pay less. If people don’t tip, doordash is forced to pay more.
@@icestationzebraassociates2460 Commissions from restaurants and delivery fees.
Doordash is keeping money.
Zach can I debate you and Kim on this? I'd appreciate it if possible
All this tipping for every little thing needs to stop. The price that's advertised should be the price that the customer pays. There should be no expectation to receive a tip. I do agree that the driver should be compensated for their time and costs, but this should be an agreed upon amount before the customers order is submitted for payment.
The big issue I have with companies like doordash is they markup the cost of the food, charge fees, and after you finally make it to the payment page, you find out your order of wings and fries are going to cost $50 and than they ask for a tip on top of that. There's been many times I get to that final page and decide it's not worth it and just eat at home or take the drive myself. I could spend the same amount and have "hot" food with a couple beers and some fun.
With our current technology food deliveries should be done with drones with a very small delivery fee.
It's good you rethink and decide not to! Seriously, the luxury service isn't for you. It's for people who make a lot of money. Not middle class people at all. It helps eliminate a lot of headache that you decide to just live within your means and not order from a luxury service when you can't afford it. More people need to be like you and get to that screen and cancel their orders
I liked that last line 😂
DD keeps scheming to keep more of our pay while keeping the lion's share for themselves and the shareholders. We're the ones doing the actual work but their main concern is to pay the bare minimum while charging the customers the max. I can see how customers would be mad being charged a delivery fee and then being asked to pay another 'delivery' fee: the tip. Customers feel ripped off and that leads to animosity. Of course they resent the tip guilt trip! DD is paying less and less and I don't know who is taking all these super crappy orders.
Exactly, every crappy order delivered is confirming the algorithm. Humans will fix the mistakes, then the computer gets the credit.
Doordash is only shooting themselves in the foot, by lowering base pay for drivers. If they let the base pay drop to a dollar, they should expect fewer drivers on the road.
This video should be shared all across the internet, so that customers of Doordash can really know what's going on within the system.
Drivers of Doordash are anything but greedy. It cost time and money for drivers to deliver those orders. Fair compensation is what drivers want.
Yes you should have said that!! 👍🏻
Its a bid, not a tip.
As a customer I always tip cash! Not a fan door dash, only use when I have to!
Only way to know what it feels like to be in the other person's shoe is to get into that line of work yourself.
Sign on to do it for a year and let us know what your position is on that issue.
Quit your full-time, W2 job and try it for a year and see if your take on this issue is different at the end of the year.
Get a w2 job then
@@juanmanuelgonzalezalmenare4754 *rolls dice for the point about sign up for a spare income app to see why we decline*
Doordash just needs to pay the drivers better. Tipping has always been optional and somehow this culture is totally different just in the US. From the customer's perspective they have alreayd paid for the delivery service. And as employees DD should take care of them better. Tipping should be seen as a bonus, not base pay.
0:35 DD needs to make them choose a 15% minimum tip amount or else not be allowed to place their order. And DD obviously needs to raise the base pay up to at least $3. And the stacking of a no tip order with a order that did tip, needs to be stopped cause it's absolutely disrespectful, and almost seems like borderline fraud
Why do you feel entitled to the customer's money, you contract is with door dash not the customer.
Why on Earth gets so mad at these customers? They should not have to tip us whatsoever. Doordashs fall, do get angry at the customers For not tipping, get more upset and angry at doordash. Refusing to pay us and how about we start advocating for laws to get past? Because it's clear they're never gonna pay better until the law forces them. And they're gonna go kicking and screaming. But for the love of God, please don't blame the customer. It's not their fault, they should not have to tip us. We should be paid enough that we don't need a tip. If you basically wanna force it, then just then then stop calling it a tip. And it's called automatic Gratituity like some businesses. Do because at this point, basically what you're asking for not an actual voluntary tip.
You do realize the fees have to come outta somewhere so if you expect door dash to pay fairly with no tip added... They would have to charge customers $15-$20 a delivery... Yeah how do you like the non tipping thing now?
@joesmith201212 that's what people always say yet that's not true you act like there lowering the customers fee when paying us less. Again just call it an automatic gratitudity and force charge the customer or better yet just lay the drivers better. They sre gonna charge more if they want tk charge more regardless of paying the drivers better. And again if that's a thing just put a cap on because that's all the law has to do is legally put a cap on it. They are simply gonna be greedy if we let them be. There only getting away with it because the law hasn't caught up and bet set in stone for this kind of work. Nothing preventing the law from getting passed to say x % of the fees go to drivers so if they charge more we get more. Also in areas where laws have been passed did fees go.up.
@@monkeytoung I don't know what laws you are talking about I guess maybe in your imaginary world, make believe land the govt can pass laws to stop and limit how companies make money. I don't think you know how any of this works and I don't think you really understand how much money goes into keeping the whole system going... All you see is your phone and your app and you think the whole world revolves around you and if you aren't happy... Then some special govt needs to pass laws to make you happy.... Keep dreaming.
@joesmith201212 Look up the laws in california prop 22, the new york city law to force higher pay, There's various laws in regard to ride share like in washington or there's laws regarding seattle Washington and the pay. Have the fees in california increase due to prop twenty two. And again their nothing stopping law being passed to prevent it or just have x % of fees going to the drivers. Regardless of the type of whether it's a regular job or gig job, they don't wanna. They will pay as little as they legally possibly have to if they can get away with largely. Sure you find some examples Here in there that may not be the Case, but by enlarged. Most companies wanna have it cheap of labor cost is possible. Hence why there's minimum wage laws in other stuff. Because I guarantee you now. Paying half as well without these laws and place Since companies like doordash and and whatever they get company are getting this work done at the cheap labor cost that they are. And they're just simply trying to offload the cost to the customer.
Nothing's gonna change. If the fees where directly rated to how we get paid then shouldn't the fees be going down? No there just pocketing more money.
Anyone out there think starting a doordash drivers union is a good idea?
Sure. Go ahead and explain to us how you're gonna get all 50 million dashers on board.
@@gearsofwar3xXx 🤣
Blooper F#@K Door Dash! LMAO Love It ....Sould be intro
Yep and that’s why they sent the messages to customers. They docked the pay and want the customer to make up for it. It’s sad
When drivers can no longer sustain driving for them, and they start losing revenue because no one will take the orders that they are promising to get delivered (that's the promise - not that they will deliver, they will contract it out to be delivered), then maybe something will change for the driver (in a good way).
Until all these ignorant drivers develop some brains and stop working for peanuts this will continue to happen. Say hello to $1.50 base pay soon enough
I asked on another social media platform why drivers are not placing a higher value on the service that they provide and the masses had no problem blasting me about it in response.
So apparently, people are more than happy to work for $2-$4. Completely sickening! Our pay has been 100% commoditized and drivers have allowed it to happen because they just won’t say no to bad offers
@@mjZeroBytes the $2 to $4 offers going 1-2 miles aren't actually the ones that are that bad. It's the $5-$6 offers going 8-10 miles that are the most insulting to me.
Opportunity costs are real (respectfully)
It's not a tip if you pay beforehand. A tip should be for outstanding service. Now, this is partly on the company. It should be changed to a 'fee.' And it should be set based on the distance/what's involved surely? The tip, if any, comes after the service has been provided.
It's a misconseption.being a delivery driver. I promise you we don'take what people think . The gemic of door dash telling us we can make 1,ooo dollar or more a week is a lie. For that kind of cash we have to work at least 5 days straight non stop. That's non bs !!!!
But you and everyone else will still work for these app at $1.00 without a tip. Just don’t work for door dash. But it’s not too bad because it’s most definitely over saturated with drivers, so really don’t think people really care…if they did they wouldn’t be a over saturated market of drivers out here.
maybe all the drivers "take a day off" in protest.
Yeah....I've never worked for a dollar. And I never would. I'm willing to bet 99% of my subscribers wouldn't either.
If you do this as a job, you are being scammed. As a frequent customer of the apps, I feel extorted by being made to pay $30 for nachos, or a burger with fries. I always tip, but at that expensive food rate, I'm not tipping you over $5 no matter how big the order. Ive had a dasher bitch or delay my order because I only tipped $3 for a burger.
What I find funny. Is here in Washington state. If you don’t have a ar of 80% you will only get one order every 30 mins. I went from a high ar to 60% and I get shit orders all day. But I use to get only $15+ with a high ar and then I declined the shit orders and cherry picked and now I’m making $10 a hour. So i officially quit doordash for good now. They can shove it for all I care.
Before you go, take a non tippers food order!
I'm in Bellingham and my experience has been very different. I position myself very intentionally in areas where there are fewer drivers. The area I wait has a lot of high end places but because there are fewer drivers waiting there, I find I get a reasonable number of offers most days.
I love the argument, from foreigners, that "no tipping is required in my country". Well, you're not there... you're here, and this is OUR culture whether you agree or not. You would want us to absorb and not disrespect your culture when we're there would you. The argument I can't stand, is people saying, "it's not my responsibility to subsidize your pay, it's the company". I don't argue the base pay should be better, but you're wrong in saying that. When you order online and want "priority" mailing...you pay more, right? Think of that extra you pay as a guarantee to get your package faster. You're tip is EXACTLY that. Now, people will still want to argue about the company needs to pay us more, but the same can be said for the UPS, FedEx, Amazon drivers. Trouble is, if they do increase the driver pay, where do you think that cost difference is going to come from? It's going to come from you anyway, in the form of higher prices for services. If you tip food guys properly, there would be no need for that, PLUS AN ADDED BONUS, you'll get your food hot and fast. And remember, drivers get paid less than servers, yet you tip them appropriately, right? Yes, we're not running around from table to table, but we are running around from house to house, restaurant to restaurant, bad drivers to bad drivers because YOU YOURSELF don't want to deal with the headache of traffic and pick up... otherwise you would've just went out to eat and got served on instead at a restaurant.
people never tip after the service 🤣 such a joke response for cheapskates
I agree! It's just an excuse not to tip and look for justification after the fact.
Now UE and DD are now bundling these high mile/no tip/low base pay offers together in a stack. Still a shifty non profit offer that makes us deliver to those problem customers we can't stand as they are usually happy to complain and give low ratings.Don't take those orders. Nice try, but NO. And DD is only closing an AR loophole with this completion rate reset. Drivers can't accept offers, to raise AR and then drop the order. DD is just HELLBENT to get drivers to take these shifty offers. If you bundle shit up, it is still shit, but with a bow on it.
You have to strike
Never going to happen because we are not organized. And the gig economy knows it.
I agree with zishere48 unfortunately, its only a tiny percentage of drivers who consume content and getting the word out enough to make an impact would be nearly impossible. Part of the issue we run into is federal law prohibits non-employees (like drivers) from unionizing so it would have to be a grassroots movement and unfortunately many drivers are in it to make a few extra bucks here and there and wouldn't really care. It's an excellent idea though!
T.I.P.S. =To Insure Prompt Service
🙄 Tuition insuring prompt service *
I think charging a permanent $2-4 fee to everyone would be better than feeling forced to tip. Either way, the money is coming from the consumer. Just like any other business.
5:28, well thats the price everyone has to pay when you want the service....its this simple,dont like it,go get it yourself. But to punish the driver isnt right,we dont make the fees😮
I live in a neighborhood with lots of immigrants and foreign people coming in. They take ALL the orders without complaining and deliver pretty fast in my zipcode. It's awesome! No tips necessary. If you as a dasher doesn't take them, there's always new dashers happy to take your spot as you become delisted for declining too many. Dashers are replaceable.
Customers think drivers get paid well .
Those companies listed below have a totally different pay structures then an independent contractor who is contracted by the gig company to do their delivery for their companiy.
They think, independent contractor get a guaranteed hourly wage or guaranteed yearly salary like the companies listed below:
DHL , UPS, USPS, FEDEX, and AMAZON and don't understand what the big fuss is about over tipping. .
Why they should tip more since they paid more in fees then they want to.
Some customers are getting upset because they feel the pressure on them to either tip more or don't tip at all.
They are right, they already pay the necessary fees and it's the gig companies duty to make sure their delivery drivers get paid well for their service, not shift that responsibility to the customers when they already paid for their share of the fees for the service.
The way things are structured, the driver suffer and the customer also feel the pressure.
The more you nag the less likely they will tip.
Best thing to do is to find another more reliable stream of income , 2 , 3, or 4 then you don't have to rely on gig to make extra income and you don't have to play their games.
Sooner or later, drivers will get fed up with the pay structure and start leaving .
Without drivers to complete customer's order, they will have to raise the base pay.
It will result in too much demand and not enough drivers.
If you customers don’t tip even when I deliver at 2 and 3 am keep your money but don’t harass me on my way to you home sending 100 texts asking for your food and on top of that leave a 1 star review blaming us for being late bc drive thru line is busy msg!
Im saying this as a good tipper who is tired of constantly delayed orders. How can I help?
YOU ARE AWESOME! I think understanding that the driver has very little control or say in the outcome of your experience is a start. The more customers that are aware that the drivers don't control very much the easier life becomes for a driver. Trust me when I say that you are the type of customer who makes doing this type of work worth it! Thank you.
Seems like everyone is making out except the actual drivers.
I've delivered dd orders to customers where the service was more of a necessity than a luxury. Elderly, mobility issues and blindness to name a few. Some customers possibly can't afford a car.
Zach is absolutely right to be critical of dd for so many reasons though.
It's interesting that you mention politics. DD is probably creating a political issue numbering in the millions here. That's a lot of votes and will probably get some enterprising politicians attention. Another possibility is the government realizing they would actually get some tax revenue if driver's actually made something. 🤔
There are probably enough people doing this kind of work to get a new subcommittee established. Congress loves their committees.
The whole thing is just BS!!! I’ve been dashing for about 4 years started in Idaho and now have been in Salem, OR for the last 2 years. What I have noticed is that it has become super slow and I’m not making anything even close to what I used to. So along with the decrease in base pay, we’ve had a decrease in customers who are just fed up I guess as well, and guess who suffers we do but you know what the funny thing is we are the ones that spin the wheels to make things run if it wasn’t for us Dashers taking the orders and delivering the food Doordash wouldn’t be making any money Period, so why are we not treated better and paid more money through Doordash because if it wasn’t for us well they’d go out of business and it looks to me like they might considering what I’ve been seeing lately. I could be wrong and if I am by all means, let me know, but I don’t think so.
i didnt realize door dash was making so much on every order, and they still are not a profitable company?
its only a matter of time
I went ahead and started to sue doordash for this. Should we all do this?
Another thing I want to add is we should go on strike and we should all stop delivering and see how Doordash likes that because I’m not making any money anyway so a strike and not working wouldn’t be a big deal I mean yes I depend on this money I make to pay my rent, my bills and everything and I couldn’t have moved into a new apartment if it wasn’t for me making this money and now that I’m not making the money anymore Well I’m in a bad place so I guess it’s time for me to look for another job because this job does it to stain anything anymore thank you Doordash thank you for all you do for us you POS’s!!!