My Snap-On Story: Why I no Longer Buy Snap-on Tools!
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- Опубликовано: 31 янв 2018
- This is just some of my experience from snap on tools and dealing with tool dealers. If you guys have more comments or questions leave them in the comments down below. Also I want to hear about your experiences with other tool dealers as well. Thanks everyone for watching Please Subscribe for more content and videos.
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I have the greatest Snap On dealer in town. His name is Jose Escobar and he is the first dealer that is down to earth attitude and prices. I really appreciate this guy he goes above and beyond to help his customers.
When you hear people that buy Snap-On say you're paying the high price because you're paying for the service. If you have a dealer that won't give you the service then why would you pay stupidly high prices?
Steven Taylor you are exactly right. Same thing goes if you go to a nice restaurant and expect good service and good food and you don’t receive either then you wouldn’t want to return.
Tool snobs and status
true cus most of it no longer made in the USA any more so no longer worth the price it ther no service either
Warranty has to do with your dealers credit with snap on, in other words if your dealer has a bunch of stock and he is not selling anything and he owes snap on money then he wont give you your tool cuz snap on is not going to reimburse him. My dealer is great, he sells used tools and boxes, he always warranties my stuff, his truck is always full of promotions, he shows up 95% of the time and if you pay well he will hold a pretty big bill on truck accounts.
Snap on is about 90% made in the USA, blue point 95% made in Taiwan.
Icon is decent too! Break it and HF WILL swap it out on the spot no questions asked! Real shit dude!
My Snap On guy Ross is the best! I remember I couldn’t pay him for almost a whole year because of hard times. He was like, no worries... pay me when you can. Take care of yourself and your family first. Dude brought tears to my eyes man.
Tell us other stories that didn't happen.
@@OTEP1234567891011 lol fr cause aint no damn way that happened dude is delusional asf
*Strap-On rep has entered the chat...
@@OTEP1234567891011 just because your craftsman tool rep don’t got a job anymore, doesn’t mean you have to talk crap about my snap on guy.
@@OTEP1234567891011 I’ll tell you a story about your harbor freight tools
I enjoy the Snap On Tool tours people post where it looks like they have drawers full of tools that look like they have never been used.
Yeah it's like why waste your money why buy stuff just because you think it's cool. Everything I buy I put it to use .
Lol, that guy “last best tool” is the epitome of that description
Ya it's called cleaning and taken care of your shit kid. My tools get USED, yet don't look like my buddies who works in a junkyard who NEVER takes care of his shit. He's on his 2nd or 3rd 18V 1/2 cordless impact while I STILL use my 1st.
@@adviseandmorecarsandmore8346 Your clueless that's why
I buy all my tools from harbor freight, all my co-workers buy snap on, the snap on guy told me the other day that I might have similar tools but I don't have warranty, so I told him that I also do not have debt.
Hahaha sick bro 🤘🏼🤣
But you don't have bragging rights. 😄
@@BobSmith-uw8flbragging rights of having money
We have one snap on guy that's been here for 4 years. Always tried helping out,warrantied about anything,worked with you on recommendations,just an amazing guy.
That's different. I don't hate on the business with a representative like that. But when the shit starts hitting the fan the company can kick rocks! I don't blame anyone for losing loyalty where they're not getting it!
YMMV here. My Snap-On guy is Vince & he is absolutely outstanding. He goes above and beyond.
That's great they better take care of him.
-Another "fed" up American
My snap on guy would probably warranty one of my snap on socks if it got a hole in it lol. He's the man.
Nope he is saying you DA Man because you are paying for his life style.! You are the Chump.
You must be giving him Reach Around to get that Special Treatment.
Yo i love my snap on socks, i got a free pair for christmas and i changed my socks rite then cuz i was curious, and i turned around and went right back on the truck and bought like 10 more pairs and bought like 10 more pairs a couple weeks later haha, all i will ever wear for the rest of my life, ive never tried the mac socks but i would imagine they pretty much the same, they look identical to the snap on socks
@@curtekstrom6600 LOL! Nice. "reach around"! Bout fell outta my chair when I saw that! well, it is close to what I was thinking too.
Lol I saw those socks and wanted to put screwdriver handles on them so I got something to hold on to while I bent over...every tool I have is snap on
I stopped buying Snap-on tools 20 years ago and I have been a master technician for nearly 37 years.. a lot of us "old timers'"... refer to the Snap-on truck as the Tamp-on truck, because they take your money until you are bleeding... as a man who has been a professional technician for 37 years my best advice is to the younger guys do not buy the super high-dollar wrenches and sockets and screwdrivers from the tampon truck because you can get them for a fraction of the price with the same warranty from other retailers.
Your kidding ? I could buy other tools else ware ? I never new that , I thought the only place to. Uy tools was snap on lol
The problem is Steve, its never a fraction of the price by the time you by buy specific dealer tools in any brand at least when you buy Snapon tools from ‘your words’ tampon vans, when you finally go through the menopause there will be a substantial amount of secondhand value in your tools to enjoy your retirement. Good advice for youngsters and old broke retired Techs.
Or is it, you can’t teach an old dog new tricks.
@@archiemegel1013 God damn, learn the English language before you attempt to talk shit to someone that does.
I buy husky, craftsman, harbor freight and gearwrench and have 0 problems. I work with a 2 master techs. they have a lot of old snap on and craftsman Cornwell/Carlyle. The owner said snap on has went up 2 to 3 times in price and isn't worth it and he wouldn't by it now of days.
Strap on truck.
Sounds like poor customer service, after spending $$ thousands on Snap-On tools. Whenever I break a tool from Harbor Freight or Home Depot, they exchange it, no questions asked. Snap-On guys are like women and their designer shoes. Anybody that would spend $500 for a screwdriver set or a pair of shoes needs their head examined. My brother-in-law has Craftsman and Snap-On tools. He uses his Craftsman tools and keeps his Snap-On locked up like it was the family jewels. Why bother?
which is why all the tool trucks need to expand into retail, tool dealers don't want to pay the shipping cost back to the tool companies
Sunil Thomas yeah, Heres the thing though, U really drive to home depot, HF 2-4 times a week? Because I was and the cost in gas from how many times I was warranty tools was not worth it.
Most the time tools are gonna get dirty and scratched. You don't want expensive shit in the shop. If you break it, you buy a new $3 screwdriver. Snap on makes no sense.
@@madeinusareviews6234 Snap-on Ratchet=$200, Home Depot Husky Ratchet=$20, difference of $180, that will buy a lot of gas to transport that ratchet if it breaks. I have broken 1 Snap On ratchet in 30 years and one Husky Ratchet. Waited 1 1/2 weeks for the Snap-On truck to come back to the shop to get the Snap on ratchet so I lost $ not having that ratchet on hand to work, Snap-On guy gave me all kinds of crap saying he wasn't sure he'd warranty the ratchet. Bought the Husky ratchet to use till Snap-On ratchet was warrantied. Used both the Snap-on and the Husky ratchet for the next ten years. When the Husky Ratchet broke, I was abusing it with a huge cheater pipe, but that night on the way home, I stopped by Home Depot and they warrantied it no questions asked. Didn't lose any time of using that ratchet as it was replaced instantly. So, about your argument on spending the difference in price on gas to go to warranty a broken Home Depot tool, It was many years ago, but I am sure if I had checked the mileage, that run by Home Depot didnt cost the $180 difference in price. Besides, I go by Home Depot at least once a week anyway because I am always building and fabbing projects, and who doesnt like an excuse to go to the big ass hardware store anyway. LOL!
Ben E x/ times thee amount of a weekly drive times over time equals a lot more than 180$ plus snap on holds a value, u cant resell a husky shitty tool like ya could with a snapon. You pqy 180 for alot!
My snapon dealer yelled and cussed out an entire shop because some of them bought matco boxes instead of his snap on.
Gotta get that commission.
@@AAP0000 Its not commission. The truck dealers BUY all that stuff from snapon. So you are in buying tools that the guy on the truck owns, not from snapon. Thats why they give you shit on warranty work and get mad when you don't buy from them, its all out of their pocket not snap ons.
@@Moadar Sounds like a personal issue!
LMAO. That's funny schitt! 🤣😂🤣
Sounds like a super bright dude😀😂
I keep reading people posting when a store bought tool breaks all the gas you use ends up costing more. now aside from the gas cost I'll say this I have been using the same 500 piece craftsmen set for 15 years now never broke one tool use them daily even in way they are not meant to be, example I own no impact sockets but use my chrome al the same and never failed. finally 3 months ago the forward/back switch broke on my 1/2 put it back in my box went and bought a new one because I figured 15 years of use was good enough for me to pay for a new. I just recently this week handed all those tools and my old craftsmen box to my son since he is in auto tech and they are pushing snapon down his throat. I told him same thing I was told by a 30 year diesel mechanic my grandfather snapon is only a name there tools are no better than any other so long as it gets the job done efficiently I decided to give tekton a try replace all I had with tekton and just got them in yesterday. So to all those saying store bought tool will break 3 to 4 times a week bs because I have yet to experience it hell I still have a 3/8 ratchet and socket set I will never part with handed down to me by my grandfather being one of his first tools I still use them today and this thing is from the 40s.
Yes sir, I have my dads craftsmans set he gave me, he bought them a year before I was born, I still use them and have the original 3/8's ratchet thats taken out 14 engines. The snap-on hype is one of the biggest jokes and im always laughing at the people who buy them.
So much I could say but won't bother
@@devon6313 Just as we laugh at YOU who thinks your actual mechanics 😂
The funny thing is every single Snap-On junkie is so proud of their warranty but all I hear is loopholes and horror stories. Lifetime guarantee shouldn’t come with stipulations of when, where and how you purchased it. If I find a broken old ( Klein, gearwrench, craftsman, husky, Pittsburgh, kobalt) tool on a sidewalk in a puddle frozen and broken left for nature by its last disgruntled owner, I could simply walk into its respective store and come out with a spankin new tool. Snap-On junkies are a dying breed. Won’t be long before Snap-On is a laughing joke.
You sound like the Milwaukee fanbois. That is until you find out you can only warranty something once with Milwaukee...then they charge you. You don’t really know what you’re talking about.
@@Tap-a-roomy Milwaukees never failed so I could care less about warranty, plus it doesn't cost a arm and a leg just to get the damn tool like snap on. I could buy 3-4 Milwaukee's for the price of one snap off powertool
@@GFYM1738 3 years later? Milwaukee shill post.
My snap-on guys make selling an arm and a leg feel like a happy experience. Love my snap-on guys. Sucks you didn't keep the second guys contact... Though if you owed money no reason you couldn't go online and pay.
Hell, yeah!!!! They may not be looking for you, or even taking care of you, but you Shouldn't complain because you're able to go online and keep sending those ass hats money! Talk about corporate convenience! 📈📉📊
I go to Harbor Freight and I’ve had no complaints. Their stuff truly isn’t horrible.
Yeah but his complaint is totally different from yours. The last dealers he had had passed and the corporate couldnt find his record of purchase history which is worst.
All about ICON
Good video and thanks for sharing your experience. I have been wrenching over 30 years in both dealerships and now my own shop. I use a philosophy taught me by both my grandfather (35yrs as Mopar Mechanic)and my dad (32 years as a Caterpillar Mobile Mechanic). Both used the original US made Craftsman tools since back in the late 40's through the late 90's. Both told me the same thing, Snap on are nice stuff, but expensive. The Craftsman stuff at the time was pretty much the same in build quality as Snapon, but a little less expensive than Snapon, and if Snapon breaks, you wait till they tell you if they will warranty it. Craftsman could be exchanged the same day on your way home from work, then you can continue to work the very next day not missing the broken tool. Time=money, at the dealership and in the field. Disclaimer: since about 1998, Craftsman is crap, and since about 2016, is crapper crap. Sad that they are gone and the service Sears used to provide on Craftsman is gone too. At least Home Depot still has a warranty policy similar on their Husky brand tools. Try SK Tools, that's what we now use in my shop, US made, 1/3rd less than Tool Truck brands and they have been around about 100 years.
Truth!!
Nice video man. That’s crazy that corporate would not help you out. I’ve dealt with them before and never had that issue. I work hard for my money and if they don’t want to help you, it is what it is. Once I get burned, i definitely never spend my money with that same company ever again... Just remember, there’s always other tool companies that you can spend your hard earned money on...
If the tool is lifetime warranty then what is the meed for a receipt. I thought you just gave them the tool and swapped out
I've had trouble with snap on warranty on their tools the dealer telling me I didn't buy them from him or they need a receipt for tools i bought 30 years ago and back when I bought them tools off the truck they never gave me a receipt and as far as I remember snap on warranty was on their tools not the guy who owns them if their name is on the tool they should replace them .
I gave my Matco dealer my torque wrench to fix it and it’s been about 3 months and they “still waiting for parts” still to this day havnt gotten it back
I got a $20 harbor freight 3/8" torque wrench because it was $20. Only bolts I think I'm going to use it on is the oil drain plugs. $20 is $20.
No you're right because I have the same kind of problem with Snap-On they won't warranty my tools and other problems also. That's why I never buy anything from him anymore I just buy stuff for the Mac tools.
Yep, same here!
They don't have any records because the local dealer buys directly from SnapOn then resale to the mechanics so if you have a return it's coming out of the dealers pocket...not SnapOn corporation...so the warranty is only as good as the driver that's selling it to you which 99 percent of the time is an a hole when it comes to replacement. That my friend is why I use Craftsman hand tools Only....Good honest video.
Carry on using Craftsman, clearly’ you haven’t got a clue what you are talking about when it comes to Snapon. The warranty is with Snapon incorporated not your local Snapon rep.
Based on your analogy, secondhand Snapon tools are not warranted as it is impossible to tell where they were originally purchased from.
I have used Snapon incorporated warranty many times to replace items that I have purchased from eBay with out any problems.
I valued you sharing that opinion. I realize it’s old. But, yeah, thanks.
Hi sir great post. My last snap-on guy was a little shaky but I did get what I wanted when It came to the warranty, my current guy is great, yeah we all want a kiss when we get screwed lol
The reason for buying expensive Snap-on and Matco tools was that you could depend on the tools, _knowing_ they weren't going to break and cause you to bust your knuckles. That confidence just isn't there anymore.
THANK YOU! The shortest way to say everything!
If I may add, the biggest part... That there would be no fuss if you did!
Matco tools should not be expensive. They are cheaper on Amazon for same product just not rebranded. Hollar, I'll help
@@Norm-ui4wz - I stopped buying Matco tools after seeing a noticeable decline in quality. I went to the more expensive Snap-on tools and was later disappointed.
I got screwed over so bad by a scumbag route driver now I have 40k in snap on tools I can't even warranty... makes me sick... same runaround as you got basically... what a joke
bro feel your pain.. similar but no bad experiences with dealer so far.. just 2 of my snap on dealers moved up in the company.. had no dealer.. referred to another.. he got ill sold his route.. just got someone new to deal with on my own, lets see how that goes but stopped 2 other random snap on dealers they did warranty my tools.. just approached with courtesy.. bought something off their trucks.. yes yes give and take but all good on warrantees on my broken tools.. tool trucks are now overrated.. you can buy a lot of stuff cheaper and lifetime warranty's and easier to warranty.. so its a choice.. just choose what works for you.. tools don't make the auto tech.. the auto tech gets the job done.. but u.s.a all day ! tools!
Matco. Matco makes the best tool boxes money can buy. However, their hand-tool quality has gone down the toilet since they started having their hand tools made in Taiwan. Matco's hand tools now are about the same quality as Pittsburgh.
And I just broke a Snap-on 11mm chrome deep socket the first time I used it. Screw these tool trucks.
Bought a new Matco 4s for $3500 sale price. Compared to Snap On equivalent, they wanted $5,900, lol.
@@JamesSmith-xs7sr - I've had my Matco 6525 for 24 years now. It's a great box. But I don't buy Matco tools anymore. I stepped up to the more expensive snap-on, but again I'm disappointed. I don't want to pay tool truck prices for Harbor Freight quality. Even Craftsman quality has declined. There's just no such thing as quality anymore.
I get free snap on swag all the time and I don't but often but when I do I buy then wait till I pay it off then but again. Probably have a dozen bags for tool kits and few heavy coats that were free. I get the magnet / screwdriver combo for shirt pocket free everytime I see him, free drawing cards,hats, mirror, etc and I don't even own a snap on tool box. I do have a Zeus and cordless tools that work great. The zeus is a step above the other snap on tools with the added features they did in the software.
Good video. I won’t buy snap on anymore. Had a few bad experiences with their tools and their snap on dealer. They aren’t worth the money. I buy mostly Matco now. Snap on has kind of price themselves out of the market. Wayover priced.
If you read the snap on warranty they have quite a few outs where they don't have to give you squat. I believe it says you have to return it to whom you got it for warranty. I bought my stuff in the 80's do you think same guy is around nope. I have some snap on but I only buy stuff I can't get elsewhere because of that reason. I used mainly craftsman tools oh by the way if they find that you are using their tools for work and not home they will not warranty either. Thanks for sharing
@@xabhax You are getting ripped off, there are plenty of quality tools that are a fraction of the price
9 weeks to get a battery "fixed" then they ended up giving me a new one....why couldnt i get on traded on truck right then. never have anything on truck...3-6wks+ to get anything ordered in...i have others issues with then. and if its a truck account and they dont show to collect i am not chasing them down.
Maybe you should start a rate the tool dealer page. If folks have a bad experience they can post it. Might help in avoiding bad dealers and push sales toward the better dealers.
Problem is that they are a $250,000 franchise and Snap On takes forever to reimburse the franchisee for warranty tools AND the franchisee has to stock the warranty tools up front rather than be able to sell their stock for profit.
At the end of the day, it really depends on your dealer. If you are paying a small fortune for something, the customer service better be there. Both my Snap on and Mac guys are decent old timers. One of the guys in my shop who has been there forever has a Mac calendar magnet from 1997. The first time I hopped on board the Snap on truck, I handed over two broken tools I got second hand and they were replaced no questions asked. I only buy the odd item off the truck.
Man that sucks I’m so happy I’ve had good snap on reps always willing to work with me and go out of there way to meet my needs but bad ones are out there for sure
Now I'm glad I cant afford high end tools LOL. At least harbor freight, I've never had a problem warranting a tool. It's sad after they charge a crazy amount for a tool then say sorry can't help you. I wouldn't buy them either.
I agree and did have to warranty a Pittsburgh Pro ratchet so far that I broke.Was amazed by the response,was told get one off the shelf and walked out with a replacement hassle free.
Mike Scot
You can go to Lowe's or home depot and buy single pieces to fill in the missing
I never had a problem with either of my tool boxes however any locksmith has boxes of these locks and they are cheap. I would have just gone to a locksmith and replaced it for less than $10. You are a mechanic and this is a simple job. Aside from that how long are you going to leave your box unlocked? People do not understand that the lifetime warranty is on the expected lifetime of the tool, not the owner. Quick trip to the Proto dealer saved me tons of cash.
Snap On sucks. If I need power tools, I'll use Ryobi and Milwaukee. If need hand tools, I'll go to Harbor freight because they have lifetime warranty too and their Icon tools are pretty good.
Yeah its true, you can have the best product with the best prices but if you dont treat the customer right then its definitely lose the loyalty of them. Hopefully youll find or get a better snap on dealer
My snapon rep sucks at showing up but he does cut some good deals.
You win some and lose some
Like you said nobody is perfect. I’m grateful that my guy at least tries
I've received 1st class service from Snapon and the truck has come every week for over 30 years now. The same can't be said of the other brand tool trucks. The tool dealers that don't put service first are just shooting themselves in the foot.
Anyone paying Several Hundred Dollars for a Rachet can be Sold ANYTHING. The reason you say he is Great and he is always there. Is because he is laughing his Balls off Everytime you buy overpriced Shit from him. Maybe you should Drive by his house
You might be surprised why he is living the good life. And You are eating Ramen Noodles and chicken nuggets everyday for decades.
@@curtekstrom6600 several hundred for a ratchet? Most I've paid is £100 for my snap on 3/8 drive 18inch titanium handle
Good customer service goes a very long way will pay extra for good customer service
I'm done! Such a rip off! I bought a jack off them only to see same one at Harbor Freight for like 500 less!
I have had some bad dealers in the past but when I call snapon never been a problem
Literally every person on the planet:
A guy that uploads crappy videos: "a lot of people have asked"
To be fair I have Snapon tools in my box and some are 50yrs old and have had hard use. I bought Snapon just because in a few areas I wanted the best I could get. Sadly it was not until I went to work for Acklands Grainger 35yrs ago that I found out about Proto. A lot of my hand tools are Proto and I never looked back. With the staff discount I was getting most excellent pricing. I had a Snapon roller cab and 2 top boxes at one time. Then again its easy to sell Snapon. The name sells itself. There is always someone looking to upgrade their Harbor Freight and Westward tools. There are so many choices. At least on the Snapon truck I could get a toolbox that someone could not pay for just for the remaining cost. That worked out well. They are nice to say the least. I worked with 3 other mechanics at the time and it turns out they all had cheap tools and would rather use mine. Thats when I started locking my boxes....
I've never had problems with warranting tools out with my snap on guys thank god. If my Rep did that to me I'd call snap on corporate right away . I buy a lot of snap on stuff at the pawn shop and warranty and get that stuff warranties out . I've had good luck with snap on, Mac, and Matco people thankfully .
Being buying Snap-On for 20 years. Warranties have never being a problem in any of my 2 dealers. I will mention that i treat my tools with much respect. I see what some other technicians do and cause to their tools and putting myself in the truck guy shoes i will also be concerned. Also we must understand that warranties will create expenses on the tool truck, buying the tool and then waiting for reimbursement from Snap-On. I have realized that my metal tools (SnapOn) had hold the value and even increased it in many cases during this time. Try that with some other brands! I also inherit tools from my grandfather that are discontinued and when they break i would get a newer modern version. If I had to begin again i will do exactly the same. Besides the point that when i have an SnapOn tool in my hands i just get the feeling of pride and it gets transfered to my jobs and projects. Also builds much respect with coworkers. One time i steeped out for lunch and a sales team member came and took a 13mm socket out of my cart to replace a battery. Transporter arrived, vehicle left and the socket travels in the Bimmer's trunk. I was upset and he said, no problem i buy you a replacement. I ordered it from my SnapOn guy and gave him the bill, he look at me and said:
"i had no idea that it would cost that much"
From that day on, he goes to the next guys' cart, not to my.
My rank order was Snap-On, Mac and Craftsman professional line. Craftsman is pretty much done, Mac rebrands too much other tools, Matco & Cornwell never showed up at the shop, no experience with these last two.
I know the feeling the Snap-On dealer in my area could not even care less or give most of his accounts the time of day.... i love a great tool just as much as the next guy but when buying tools i do not just get the first tool i see i do shop and compare tools from big box store to little box stores and try to get the best value for my money and for tools that do not get heavy use i am ok with taking my chances with HFT..... some of the stuff works awesome and some of the stuff is not so good but at the end of the day you get the job done...
Ain’t that some shit my local snap on rep sucks too
That's true, Snap On has been giving me a hard time with warranties due to them demanding receipts. I thought they were going to a general ledger that showed your purchases off the truck and online.
That's why I've always used Craftsman, they break the same but get replaced on the spot, SK tools is the best ice ever used and always got warranties replaced and for basic stuff I use Harbor Frieght, you buy it once and break it 100 times, it's about getting the job done and not getting screwed
Craftsman won't exchange tools that easy anymore, if they have a little rust they will give you a hard time
Backwoods Hippie I really Love SK Made In USA Tools! The SK pocket screwdriver is the best to have for a pocket screwdriver!
I've had better luck with Matco. But the dealer really is who make the brand. We've had 4 snap on guys in the last 3 years and the last one filed for bankruptcy in April. no snap on guy since.
So basically “Why I want to save money.”
Your hat said it all😂
Once I ordered some swivel sockets from snap-on...after 2 weeks I got no further notice. I wrote my dealer why he kept me waiting and that I want service or I buy somewhere else. He refuses to deal with me again.
Means, I can‘t shop at a truck anymore.
Their service is a joke
What’s kicking me here is if it has the name snap on they have to warrant the item if it has the part number it needs to be swapped out
The Snap On dealer my dad kicked out of his shop,his service was bad.My dad was not too happy how he was treated by him at all.Warranty problems too,one was with a worn out socket.He was told anything worn out is not covered under Snap On's warranty with the socket handed back to him.Won't deal at all too.My dad also knows a shop owner that took care of a Snap On warranty problem.This shop owner has an employee that had a ratchet that was slipping.This dealer would not warranty it 3 times saying there was nothing wrong with it.This shop owner witnessed it,this ratchet slipped 5 times and gave this employee busted knuckles 3 times.Walked into the tool truck and threw the ratchet on the counter.Said warranty it or he was done stopping by.Did warranty it and no more problems.
wafrederick this is part of my main point as well. I have also witnessed a case of where a dealer warrantied out a tool for someone but the same or similar tool for someone else they wouldn’t warranty it out. I’ve heard many stories mostly bad but I can’t speak for everyone
I am lucky,have dealt with tool dealers that warrantied tools on the spot.One was a Mac tool dealer,I handed him a worn out 15mm deepwell impact socket and he handed me a new socket on the spot.He saw it was worn out and needed to be replaced.Another one was a 9/16 shallow impact socket in 1/2 drive,broken out of a set I bought on Ebay.It was broken all the way through.I dealt with Matco,he was a great dealer and loved his service.No questions asked on tools getting replaced under warranty and gave me deals.Matco pulled one of his routes from him.Still waiting on the new dealer,Matco is redoing the route and had it set for her to stop by on Wendsdays.My dad and I are not there on Wendsdays.
I've got 3 broken picks, 1 broken 1/2 ratchet and 1 broken 1/4 deep socket from snap on, 2 dealers and 10 years later it's all still broken. I don't see the point in buying snap on if there is no warranty. I buy Halfords Advanced, Tekton, Capri, Gearwrench and a few others now and I've never had any problems with getting tools replaced. Plus it's always a quarter of the price, so glad I never got a snap on toolbox for thousands
Hollar, I'll take care of you. Sorry you are experiencing this
I never have problems with my snapon guy ,he’s really good,,sorry for your bad experience,,
Snap on lmao. It’s 2018, we have harbor freight now fuck snap on
Even harbor freight yes they break you go
Back 100 times cheaper even dewalt
Makes hand tools
Jim Feaster The Cost Of Driving to The store 2-4 times a week to warranty a tool cost a lot, I did that and I was like shiet Should Of got the better tool off the snapOn Truck
Every shop should stop using strap on , tell them why " price and warranty issues " see how fast shit will change if shops stop buying from them .
Get SK! Great US made quality, more than half the price tag and warrantied at Grainger. I found Sunex to be great as well. I do own a lof of Snap On but no longer my first choice.
Rees Ben I actually Love Sk Made In USA TOOLS!
"at lease make me feel I got screwed good"..... That's a lost art.
16 years in the biz. I haven't had a snap on bill in yyeeaarrrrsssss. I took advantage of the tech school discount back in the day. I have added tools and a roll cart over the years but I'd say 95% of my tools I got with the 50% discount.
The last big thing i got from snap on I ended up calling corporate because the tool did not work as advertised. I paied my tool man in full, cash for it. Then after I wanted to send it back he offered me a truck credit...ah no. If I had been making the life time payments on it I would of just gave it back and let him keep it. But because I paid cash I was getting hosed
99% of the snap-on reps are very unprofessional and give you crap about warranty anything out.
I finally got fed up and sold all the snap on I had...
Snap-on don't make you a better mechanic...
Just remember snap-on debt is like a pet you'll have that for a long time.
Therefore based on your experiences, out of 4200 Snapon dealers only 42 give you good service.
Done the calculation for you because it sound like, maths is not one of your strong subjects.
‘Hey man, you must get around a bit!’
Then I must be lucky seeing as how my Snap On guy works out deals with us on a daily basis, I have never been turned away, or even had so much a minor discrepancy, my snap On guys mentality is if you work with him he'll work with you (granted there are exceptions). So your 99% bullshit is irrelevant sir.
Can’t you just buy online?
Goo Video
It all gives corporate a bad name they should look in to better training of the dealers and give them better leaway in what they will warranty
danoh's toolbox I think you are right they should have better training for dealers but they also own their own trucks and are franchisees. I think it should be better regulated at some point atleast.
I've had issues with Snap On myself, you pay all that money for Snap On quality and the Snap On warranty but then when you booger up a screwdriver tip and the dealer does not give you a new screwdriver they pull the shaft then put a new shaft in your old handle or if you strip a ratchet you get a rebuild kit not a new one, you would think for all that money you would get a new replacement on top of that I've changed shops before and the new shop has a different dealer on the route and you go to warranty something and the new dealer is like well you didn't buy that from me and gives you attitude about replacing it it's bullshit why are we paying all that money......I don't buy Snap On anymore and I don't own Snap On anymore I sold all my Snap On stuff and bought all new tools that actually get replaced if there's an issue.
Garage. I've literally warrantied tools that I've bought from yard sales through Snap-On without issues. Also what other tool makers warranties a tool because the chrome has started flaking? NONE of them..
Our matco guy is like your snap on guy. We just ignore him if he ever stops.
This is why you should never have a separate truck account. Besides it costing the truck dealer money. Yes you may get the tool you need now and you get to make payments to him. But the dealer has already paid for that item and yes he will get his money over time but it is not really fair to the dealer. Just imagine all the accounts he has and if everyone had a separate truck account, how does the dealer eat or make his payments or even buy the tools needed to stock his truck. I would never buy from a tool truck but it does have to be fair for the dealer as well.
I grew up in a shop. Been wrenching 35 years. My shop is full of Harbor Freight tools. I've never broken one. I bought a ratchet there once I didn't like so I returned it. My customers have NEVER asked me what brand of tools I use. lol. Nobody is impressed by what brand tools you use. Don't be an idiot.
Your speaking facts brother👍
You are full of shit 😂😂😂
I have worked in many shops and always had good tool dealer's over 30 years. Snapon mac matco cornwell all very good. Sorry for your luck.
Mike C besides Matco, yes. Matco is garbage
For the most part you can buy 2 Protos or S-Ks (or other high quality "made in usa" tools) for the price of one snap-on. There is most certainly a "luxury tax" in owning snap-on stuff. As a business owner you can kind of "offset" that luxury tax by writing off the expense and saving on taxes. There is also an "opportunity cost". You could buy a $15,000 tool chest, and have one that says "snap-on" on it, or you could get by with a bunch of Homaks or Extreme Toolboxes, etc AND have a $10,000 -$12,000 economy vehicle so you don't have to drive your tow vehicle as a daily driver. . . .
It also irks me that people lump "made in Taiwan" together with "made in China". I could go on and on about quality differences, but further than that, is just the basic concept of "the enemy of my enemy is my friend". Taiwan is a democratic country that is one of the most educated societies on the planet, and China is a communist pit of poverty. Buying from one is not the same as buying from the other. They are bitter enemies. The inhabitants of Taiwan were the original governors of all of china, and were defeated by the Japanese in WWII, when we gave the country back to them, after WWII, the communist party ejected the existing government into exile in Taiwan. Both claim to be the legitimate government for ALL of china, including Taiwan. They are in dispute with weapons pointed at each other. I don't think many people know the difference between buying "made in Taiwan" and "made in China", is so large. I think I need to make a "civics (not hondas) for toolheads " video.
And exactly where are you buying your Proto and SK for half the cost of Snap on? If you're buying online, you better know a friendly dealer on the ground who is willing to deal with your warranty problems. Proto and SK prices from an authorized dealer can almost be as expensive as Snap on much of the time. In terms of warranty, you're not much better off than buying your Snap on stuff used. As for Made in China vs Taiwan, Taiwan is a small country so there's only so many places that make certain tools, so it's easier for quality across the board to improve more evenly. As for China, quality is still kind of all over the place, though there are tool makers in China that are capable of making a decent product. As for politics, you seem to forget Taiwan used to be a dictatorship and that Taiwan's current politicians are lowering the bar when it comes to their conduct. Even China these days seems to be ruled by a bunch of relatively level headed people.
Yeah, Taiwan tools are high quality. The dont's from harbor freight are made in China and made in India.... I swear the made in India tools are so porous you can see through the metal. They haven't even learned from China yet.......
I have to say I been there and it really comes down to the dealer they can be ass and it's not cool we pay top $$$$$ for our tools I have rite now the best dealer he never ask question what happen if he has it on the truck we will warranty it if he don't have it we will order it but I have to also say there is a lot off guys buying on line eBay swap meets but never buy on the truck but you want the service then it's not going to happen attitude is everything
If the toolbox was new when you bought it and the lock broke during the warranty period, then you should tell him you will stop making payments until its fixed. Your state probably has a law on implied warranty, meaning its supposed to work like it was sold to you. If it doesn't, they have to make it right or you don't have to pay.
my snap on guy shows up at 5 on Friday, after everyone pretty much leaves. then he told me he wont warranty any tools unless I can prove I bought them from him
Damn. Them thar lidz is komplificated. Ya shoulda called a mechanic !
That's crazy because we've gone through Matco dealers like undies go through fabric softener LOL. I had to send a lawyer after one 7 years ago and ever since than I am extremely skeptical when it comes to the M word. They do make some damn good tools, but eh, their dealers are hit and miss.
jarin wilson true I think there are plenty of bad people on each tool brand and across everything as well. It’s just how it is. Sometimes you have to have the bad and good. But we all choose our own tool dealers. If im paying top dollar for something than I’d expect good or top dollar service as well.
I never ment a bed snap on dude in Jacksonville fl
They where all friendly
Helpful
And they would warrant anything I needed
Ps maybe they didn't like your beard 😄
I’m an aircraft mechanic and almost never need metric stuff. I called my snap on guy to see if I could buy a set of metric impact sockets. The dude drove to my shop on his off day, lent me his demo electric impact gun and the socket I needed free of charge. That’s the kind of relationship I pay for.
What do you use impact for in aviation?
@@uniqueiambeats We were working on a brand new Cessna 206 with a Continental motor. The oil drain plug was hard to access so couldn’t get a breaker bar on it and it was on there like you wouldn’t believe. Took an impact to get it off. But you are right, it’s rare we use Impacts. Just saying my Snap-On guy makes things happen for me.
@RobtheAviator I have an impact for when I work on my car. Take lug nuts off but I'm going to school for aviation in the fall and everything I've been reading is impact isn't used. Just need to know if I should keep it handy in my toolbox or leave it home? Got the big milwaukee 1/2 drive with the one key. I plan to either work for a manufacturer or one of the main airline carriers or FEDEX.
@@uniqueiambeats this was definitely a one off that I needed it.
You need to call snap on directly, they absolutely would not tolerate a distributor treating a customer the way they treated you. That would be my advice is to call snap on directly tell them the problems you’ve been having and I don’t have any doubts that they would take care of you 100%
my snap-on dealer selling used trade-in tools in a brand new price
You look like R.A the rugged man bro lol
Same thing with snap on diagnostic or snap on cordless tools 2 years,and the impact sockets,no warranty when yoz need ir,my friend buy tools from harbor freight,matco,gearwrench,sk,mac,i have service for heavy duty machinery for 43 years but i had a lot of snap on but not any more mostly of my tools are from old world heyco,hazet,gedore,stahlwille,elora,matador,wera,italy usag,britool uk,japan tona and king tony,but to be honest mostly are usag and heyco and do you know what this tools is impossible to break,and oh yes,these tools were used and abused every single day for 43 years,still in good working order, but never worn out,all surfaces of all sockets is in perfect condition,believe me or not.
I have a snap on hoodie sweatshirt but I only have it because I got it for free
Come ride with me for a day!!!
Haasl tools you don't drive a matco truck so he wont
What's that got to do with it.. your suppose to provide a service to your customers..
Haasl tools how can I get in touch with you. I wanted to order the 808cf in orange.
@@alexandercabral1396 get a catalog order online and you can also get warrantees online.
H Smith already bought them
You gotta do what you got to do! They don't care what you got going on at home! Fan boys can drop trou on the truck if they want, but you don't gotta participate!
Mail them in or have a friend whos a mechanic send them to Crap On and get replacements. I take 35 yr old ratchets onto my snap pn truck and get brand new dual 80s... I just don't take any shit and i think he knows ill take his whole fn truck and throw him out while rolling if he tests me and trys to act a fool about some warranty bs... I spent mad $ i want my tools. My Mac guy rocks though Terry will always warranty anything MAC even drill bits and stuff you did not purchase from him .. For ratchets go 120 xp flex you can get the set for less than one snappy ratchet... 40 more teeth...
Snap-on Reps cannot just sell to anyone, they have contract with Kenosha that literally says they can only sell withing their route, so anther rouge cannot legally sell or else it can ve taken to court. If you have an issue with dealer call the customer service, there is a team that specializes in customer and dealer relationships and issues. If a dealer refuses to warranty a to for some reason, then call customer service (not corporate) , never have asked twice. If you have an issue with any product in the world, call the customer service. But I do agree that some dealers arent all that great, and it sucks that you got the short end of the stick.
I've pretty much moved on to Pittsburgh pro, gearwrench, and Tekton. I haven't missed snap on in the least.
We each have our own experiences which shapes our opinions. In my experience, if a dealer is not willing to warranty a tool, they don’t stay in business very long. If you purchase something from a pawn shop and it says Snap-on, any Snap-on dealer should warranty that tool. When every our shop changed dealers for what every reason, we have been through 4 dealers now, the new guy would come in and say our shop was his shop and if we needed anything we go through him. And he honored that. Broken slides on tool boxes, he warranted them. Broken tools he took care of them. And didn’t ask where they came from or how they broke. Also, we know the tools don’t make the mechanic. If your getting the job done, who cares what you are using. Sorry for all your bad experiences, good luck to you.
When I ran my route learning from my father I warranted any tool from any customer who bought from me and paid to agreed terms as long as I had a connection with the manufacturer or warehouse to access it. For a while even a group of competitors in the same marketing area cooperated with one another on a favor for a favor to accomplish this. Not everyone in a different company is an enemy and a competitor today may leave there and come into yours as a colleague or manager, so its always wise to be civil if not a conditional friend.
I purchase Snap on tools, but I purchase them on EBay
Always is the same experience.
I watched my bro-in-law remove “made in china” stickers off of snap on items before he put them on his snap on truck.... made in USA my a$$... their service carts are made in China proved by “real tool reviews” channel... I wouldn’t doubt if their tool boxes are made in China too...
They are made in Iowa.
Jajaja so they claim!!!!
THAT IS A LIE, They are made In USA & Even Craftsman has Made In USA tool boxes once again, their pro series is nice and affordable.
Not all snap on people are the same! My snap on guy is awesome