Someone needs to put Lincoln's NHS hospital, and probably the whole of the local county hospital trust, into the spotlight. People are waiting for days in A&E, even when they have had a stroke, or are suffering from kidney failure. Many people around here can tell you some horror stories about the lack of treatment, ambulances taking most of a day to arrive, misdiagnoses, the difficulty in obtaining an appointment with a GP, and so on.
You should have visited Barnet in London. I almost died from negligence there. And when I was in the ward they said I tested for an infectious disease and I needed to be isolated, but they had no spare rooms so they kept we with everyone else.
I used to work for the NHS. After this documentary, the staff on the front end of the service will get disciplined, while the administrators and managers will have lots and lots more meetings to discuss it. And stall will leave. And it will get worse!
Sadly I believe that you are correct - I’ve heard many similar stories from other NHS staff in my local area here in the U.K. where I’ve lived for 23 years and it is a thundering disgrace - we were lucky in my native Ireland before the HSE when we had the health boards, that many Irish hospitals were run properly by Catholic Nuns - those who have a real commitment and vocation to the NHS are being forced out and replaced by staff who don’t really care and have zero commitment to patient care - turning the NHS private (as Labour seem to think) will not fix these problems - at age 53 myself, I am dreading my old age when I see things like this
I know someone who left. There was constant bullying from some individuals who seem to of been raised to god like status by management because they crack the whip to wring every drop out of people till they break.
I remember taking a call from a patient about to jump off a bridge & wanted to talk to a nurse. The duty nurse didn't want to answer the phone because they were about to go on a smoke break, but yes, turn on each other. I don't know why people always resort to clerical vs clinical, when lack of funding is the significant problem.
What they didn’t mention in this documentary is that another hospital (20 minutes away from this one) PRH in Telford is having their A&E closed because officials don’t think we need it, and we as a hugely growing town will have to go over to Shrewsbury to use their A&E department causing even more stress on a clearly already broken system, we as a shropshire county are doomed and I am absolutely certain many will die unnecessarily because of big wigs who don’t have a clue about real life…disgusting.
@@willsta21 I know, it ridiculous! Everyone saw how bad Shrewsbury hospital was now you have to add another’s (unfortunately growing town) to that and it’s just going to end in disaster! Telford see over 150,000 people per year in A&E far more than Shrewsbury, yet telford can manage without their A&E, we don’t need it! We I think the trust are going to end up killing a lot of people!
@@willsta21 I know it’s ridiculous! Everyone can see how this hospital is already struggling and yet they have decided to close Telford’s A&E, who by the way see over 150,000 people each year, and send us all up to Shrewsbury! Shrewsbury can not even cope with their own towns people let alone ours and neighbouring people! It’s a disaster waiting to happen!
A lot of the problem is the lack of access to GP’s, people wait until they are seriously ill and go to hospital because they can’t get decent or accessible primary care. Fix primary care and make secondary care for urgent cases. This reporter was excellent, so compassionate
Less GPs per head than any other country and funding is diverted to pharmacist and physiotherapists. Not the Gp to blame but the target and funding manipulation under Tory government post Brexit
@@Bfg12327 There is also less training posts for doctors like GP training for example which is so competitive now and there are much less posts. The government won't increase funding for these training posts, which means it doesn't matter if we have more medical places/students as lots of doctors freshly out of med school can't get work.
Addes to the trouble accessing GP appointment, is the risk factors for men being less likely to seek medical care. The whole "Macho" bravado, "It's just a ____"
The system is now replacing g.ps with nurses, physician s assistance due to lack of funding. G.ps are struggling to find jobs and jr doctors are being discouraged to join g.p training are there are lesser and less g.p jobs
I’m a paramedic in London and it’s the same here. We have a 45-minute waiting rule, as mentioned in the video, all over London. I’m forced to leave patients in corridors every day because there’s no room in A&Es. These decisions are being made at the highest levels of the Trusts, but it’s the patients and frontline staff who suffer.
absolutely criminal that they're calling it negligence in the video, implying it's something the crew want to do. it's policy. it's rationalised healthcare. everyone outside who voted for this is far more complicit than people who are actually trying to do the work, to help
And I work in the ambulance service in the South West. We don't have this rule. Although this sounds bad. I think London is a quite a bit different, certainly in the southwest we regularly can have no ambulances to send to cat1 calls. Because we are all stuck outside the hospital. So what is worse? Offloading into a hospital that is full and unsafe or not reaching people in the first place and allowing people to die with their relatives at home with no help. That literally is happening all the time in my area.
@@bigmitch2911 Thanks for sharing your experience & insight. I’m amazed there aren’t tens of thousands of the British public street protesting this situation. It’s as though, if it doesn’t happen to them, it doesn’t matter. In numerous other job sectors managerial staff & above would lose their jobs & be prosecuted. As someone living with disability I can say I no longer feel safe in Britain relying on the NHS is a thing of the past.
@@27FreddyG Well, at least the people who vote to spend money recklessly throughout the 1970's untill roughly 2010 and never prepare for the 'grey wave' approaching, are on average the ones most affected by the reality that healthcare can't service all, immediatly, for everything any longer. Just feel sorry for young people caught in the middle of this. They never voted to waste everything, let it all hang out, and now 'suddenly' after 40 years of negligence the bills have come due.
This reporter is amazing. He is so compassionate, caring, respectful and kind. It clearly broke his heart and distressed him at the appauling treatment and care that he witnessed in A & E, as it did us all. Very disturbing documentary exposing the truth.
I work in a A&E department in a London hospital. One of the busiest in the city. We get bombarded with patients and sadly have to see and bare with patients in pain or suffering until a doctor sees them. There's just not enough staff to cover them all in adequate time. I blame the government for not funding much in for healthcare jobs and increasing the infrastructure
I was on vacation in Spain. I collapsed and had a seizure. I was rushed to a hospital with a suspected brain aneurism. They wasted no time - I was rushed directly from ambulance to scanner. Turned out I was life threatening dehydrated and anemic - I was kept at the hospital for 24 hours and told to return home - but to wait for 5 days before flying. Quick competent care.
@@twizzizIt's not always that simple. That can sneak up on you. You don't know what caused this person to get to that point. Also, you can drink enough water but be dangerously low on potassium or sodium. That happened to me twice from low sodium. I felt so horrible, more weak than I ever felt before, and struggling all the time not to faint and had no idea why. I found out that my sodium was very low. I was on a low sodium diet and dieretics for an inner ear disorder and was taking potassium supplements (which I found out later can drive the sodium out of your body too), and had the runs. I had no idea what was wrong with me because I was drinking lots of water to replace my fluid. Drinking lots of water without replacing electrolytes can, in certain circumstances drive electrolytes out of your body but I dint know that. The other time I wasn't taking potassium but was still on the low sodium diet and dieretic but it was very hot out for days and I did not have access to an air conditioner. But I was drinking lots of water. I've also been very low on potassium without realizing it for a variety of reasons. It can be complicated.
You will have covered by your insurance and will have received care as a private patient. Because the insurance will pay high rates, you get the best care.
This young man is compassionate and caring! What a lovely human being! Something has to be done fast here in the UK ,there is nothing more valuable than one’s health ! Out of curiosity do well known wealthy individuals suffer this way in hospitals when they need immediate care ! 😏
We shouldn't thank people for being decent human beings & journalists, we should be angry at the billions of psychopaths who make our world a terrible place to live for no reason
THANK YOU ROBBIE I WAS ONE OF THOSE IN A&E SITTING JUST WAITING IN MY DRESSING GOWN FOR 24 HOURS WITH HEART ISSUES. THANK YOU FOR BEING SO VERY BRAVE AND CARING. I ALSO HAVE REPORTED SHREWSBURY HOSPITAL TO THE LOCAL M.P. NOTHING HAS IMPROVED UNDER THE CONSERVATIVES OVER THE YEARS THIS IS JUST A SHORT VIDEO OF THE DISGUSTING RESULTS. ROBIN I THANK YOU FOR HIGHLIGHTING THESE APPALLING CONDITIONS. CYNTHIA BOWKETT.
I also was in fit to sit when Robbie was there. I had quincy and was unable to eat, drink or swallow, I can't thank him enough. I was sat in fit to sit for 20 hours. I asked if he could check where my pain relief was ( as I arrived at 7.30am and didn't have any until around 12pm) He checked in on me a couple of times to make sure I was ok and if I needed anything. I was there the night the incident happened with the dementia patient (fit to sit was opposite his room) and he was fantastic and coped with it all very well, cleaning up the blood and doing all to help. I was also sat with the lady who had been in the chair for 2 days. It's scary times and this really doesnt highlight just how crazy it is right now up there. Hopefully now things begin to change.
While waiting in A&E with my sick mother I saw an old man on his own, shaking scared and distressed. I sat with him and he said he hadnt eaten for a day while he waited and no one checked on him. I got him some food and water and complained to the receptionist who was sitting opposite him. Managed to get a hold of his son and doctor fast so he was ok. Broke my heart. My mother signed herself out after 12 hours
I waited 33hrs last November at PRH with severe pneumonia. No doctor, no oxygen. My father waited for the same time whilst having a heart attack. Living in this area is a death sentence.
@@humptydumphty oh you are brave and deserve a medal. I remember one poor nurse and she was working so hard in terrible circumstances 😢 my daughter is a nurse in Manchester. Its a bit better up there but they still have a hard time. I salute you! It's like being on a battlefield and I know that feeling
PRH are terrible. I was in labour for 36 hours and wanted to go outside for fresh air and as I looked back to see if they'll buzz me out of the ward I saw one of the nurses pretending to have contractions, laughing and then ran behind the desk when I saw her. They also didn't mention that if I was ever to get pregnant again that I would be high risk of uterine rupture because my uterus was completely ripped open during a c-section and had to get a specialst to come and sew me back up.. and me or the baby would pass if I went into labour naturally so I only found that out at 21 weeks pregnant with my second baby. Now I am unable to bear anymore children. So yeah not the greatest experience from them.
I was waiting (only) 8 hours and went home. I had a pain in the chest like a really big debilitating pain, the ambulance was called, I didn't know what was going on, waited over 2 hours for the ambulance, and the guy squeezed on my chest and it went, and I thought that was it, then they did some ecg and it showed something, the ambulance advised I go to hospital for a blood test and basic check-up, but also said they can't force me to go. asked if they are busy and how urgent is it, all he said is he recommends I go. so I agreed, They didn't appear very busy 8 hour later I got sick of waiting and thought if I have a heart attack then its just my time, and walked home.
@MY-zx6lz You make this accusation without anything to back it up. There are so many people commenting here who actually go to these places as patients as well as people who are or were employed there. That's a lot of evidence. What the heck is your motive? Is it that you don't you *want* to believe this is happening?
This was so upsetting to me because I am a retired nurse..I qualified in 1968 . This just didn’t happen. I saw they were not wearing aprons and the risk of infections must have been through the roof. I’m pleased this has been filmed and we can see what is happening in our hospitals! Let’s see who can sort it out!!
No one will sort it out. Government does not want people, especially seniors and the disabled that are on pensions to get better. Bad care is good for government's bottom line.
Much of the decline seems to have been by design, it cannot be an accident or negligence. Privatisation is the mantra. The woes of the UK run very deep, and as many doctors have said it's now beyond repair. That may be a little to harsh however the Tories have made sure in my lifetime it's not going to be fixed. Decline is now obvious to anyone with the eyes to see across society. Division is the nail in our coffin.
Older folk are INCREDIBLY ignorant. They genuinely cannot understand that things are different because they are so UNDERSTAFFED and UNDERFUNDED. Their time was sooo much easier, but they'll never admit it. There was someone else complaining about younger folks moaning about uni costs, and how he paid his off quickly... he went to uni when it was £1,000 a year, and he thought it was the exact same as paying £9,000 a year. Old folk and their ego combined with ignorance.
Because of this government, so much money is wasted - getting spent on extremely inefficient processes, extortionate private contractors, inappropriate services, and social care. In fact, the bed blocking mentioned is so common and is almost always due to social issues such as waiting for a ‘package of care’, homelessness etc. - each day a patient takes a bed unnecessarily, it not only impacts patient safety but costs MILLIONS in and of itself. This is not including the cost of delayed care to backlogged patients… I could go on and on…
I have been in two a&e departments this year as a patient and it was the same. I sat in a chair for 13 hours with no observations done, I had sepsis!!!! I am a retired RN and what needs to happen is to get rid of top heavy management and matrons. You can hire five nurses for what they pay top management. They are not needed neither are so many matrons, then you have ward managers, sisters charge nurses its ridiculous
There is a management algorithm brought in by the unions where if you have so many of a certain Band working in an area, you need a supervisor and if there are so many supervisors, they need a line manager, and so many line managers need a manager over them and thus it goes on and on and on. Worked there for 20 years.
This is so depressing.... the whole system needs a reboot, maybe even a complete rethink, it is a crisis for all of us. thank you for bringing it out for all to see.
I was a newly qualified nurse in the NHS acute inpatient. I lost a huge amount of weight at the age of 23 and was very unhealthy. After 4.5 years I moved to the USA. Starting from the bottom again I immediately earned 3x more than what I earned in England and look after up to 4 patients as opposed to up to 14. There are 11 nurses who work per shift as opposed to 4. I also get an extra 15 minute break to see me through 12.5 hours. If I am sick and need to take a sick day, I can take what I gain, as opposed to being at risk of being reprimanded and placed on the bad list for needing 3 days off work per year for sickness. Every patient has their own room and certainly don’t share toilets or showers. Let’s just say if I move back to England I would never work for the NHS again but would either be in private care or change career completely. The NHS is literally The Front Line. All nurses giving direct patient care feel it and it made a bloody good nurse out of me. I’ll be doing this forever but just in another country who actually sees me ✌🏻
@@FreaksSpeaksthis is unfair to say. She isn’t ‘ dealing with the benefits elsewhere’ , just because uk nurses train within the NHS doesn’t mean they should or have to work in the NHS for their whole nursing career. Yes we are seeing more moving to Australia and America since pay is better and standards of the work environment is better managed and yes so many NHS workers would be attracted to that whether the NHS was failing or not as lots see it has a step up in their career and something new to feel proud of. Please don’t shame those who choose to change nursing paths as just like yourself everyone has a right to live and work in a manner that is enjoyable, safe, comfortable and offers good opportunities. I know NHS is in need in more staff, but we can’t blame the staff alone. Blame the government for forcing this awful environment upon them all.
@@FreaksSpeaks yep. Got my nursing degree for free after working 2500 hours without pay for the NHS within my degree experience. I worked out that if they would have paid for my hours of clinical experience, I would have earned more money than the cost of the degree. So they were clever on that part to say the degree was “free” and then gain 2500 hours of clinical experience. I had a full time degree and then worked a part time job in retail while doing my degree at the time. I came out of university debt free and with a 1st class honors. Got the experience under my belt and now living my best life with my husband in America ! I got out of there and I’m so proud of myself !!! ❤️
Tracey story broke my heart. Deepest condolences to her family. Watching those family videos was bitter sweet. Such love in that family... Watching Tracey smile holding her granddaughter in that little dress... I have no words.
What a special young man Robbie is, you can clearly see how distressed he was over the lack of care these patients were given. Our NHS is an absolute disgrace and patient care is no longer a priority.
I've been a HCA and a support worker. I burned out of those roles fast. Whilst I was a support worker in a relief home, calling out issues that went against training, ie infection control; as a newbie lead to my being ostracised by colleagues. Long term staff are apathetic because they aren't listened to, the pay is crap and it's beyond stressful. Ofc I reported concerns internally, they weren't addressed and later to CQC, that place was still on green status, despite patients dignity being ignored, sharps bins left out unlocked around unsupervised vulnerable adults with no capacity. I would return to helping people, but the strain on my mental health and eventually physical health was too much. It's so much worse trying to stick it out especially when your colleagues start to target you for trying to do things properly.
This is so sad, but the journalist makes a great carer. He respects the patients and you can see that he cares about them. I wish that carers were paid more, as it's a skilled job (despite being undervalued) and it's a shame that it's not respected as such. I was previously a carer and would've loved to stay if the conditions were better, as I loved meeting so many different people. Unfortunately, defunding the NHS is a pretty effective strategy if you want to gradually privatise it, as people are less likely to complain about privatisation when the NHS isn't working properly. We have so many health problems caused/worsened by poverty and privatisation is the last thing we need.
Yes, he is good. But pretty much all of us are when we start out. After a few months, you get weary. After 10 years, you become numb. After 35 years, as I did, you're just counting the days until you can retire and leave it all behind.
@@isobelmatheson8036That's true, unfortunately working for years under stressful conditions can make anyone less conscientious. If conditions and pay were better for staff I'm sure this would improve patient care, but increased funding and a greater focus on prevention are needed for this to happen.
We do everything we can to keep healthy as a means to avoid relying on the NHS. My late Mum died from MND in October ‘23. She wasn’t shown any sympathy, she suffered miserably and I’m quite convinced that when we finally had access to CHC funding (one week before she died) they overdosed her with Midazolam and Morphine to rid themselves of the financial burden. Inhumane. I now have PTSD as her carer having witnessed what she went through & the manner in which the NHS handled not only her, but my entire family. I’ve since moved my father overseas where I know he will receive better care as he ages.
That’s horrific. Even if you pay private elderly healthcare in this country is very hit and miss it’s a postcode lottery. My friend was paying over a grand a week for her mother’s care they said it would cost a further £500 a week to give her a wash. Her mother was unable to eat so she said use the money you would have to feed her and give her a wash it’s outrageous
I work for NHS and me and my colleagues we’ve being seeing this happening every single day. It’s depressing and unfair for patients… We’ve been fighting for years to change this system but who’s in higher positions don’t do literally anything about our and patients concerns! I think it’s more and more important to make it public what’s been happening inside NHS, so thank you
I sat in a chair for 6 hours at the A&E at East Surrey Hospital diagnosed with ME/Chronic Fatigue Syndrome. When I couldn’t sit any longer due to pain levels in my legs I had no choice other than to place my coat on the floor & lie on it. Almost immediately a female member of the A&E team was shouting at me telling me I can’t lie down. I told her I can’t sit in a chair anymore because of pain caused by my disability. She kept pulling at my arms causing severe pain. Angered by my response she instructed three burly security guards to move me. Before they moved me I told them, “If you attempt to move me without the correct training to move a patient with ME/CFS I will consider your actions to be a physical assault “ With that they promptly laid into me, grabbing me under my elbows & trying to drag me off the floor. I cried out in pain & told them they were hurting me & asked them to stop assaulting me. This was happening in an A&E waiting room with about 70 people sat waiting to be seen. All were witness to the assault. I reported the assault to Surrey police, stating all 3 security guards were wearing BMVC & that there was also CCTV in the waiting area. Surrey police did nothing. I read up online about the policy & protocol regarding BMVC used by sub contracted security guards at Surrey NHS Partnership hospitals. Security guards are required to upload all video from each shift. The WPC from Surrey police told me she was unable to retrieve any CCTV of the assault from the cameras in the A&E waiting room. She also told me the Security Guard’s BMV footage had been deleted & the case was closed.NFA. I suggested in my final email to the WPC that these issues should be reviewed. If an Emergency frontline worker was assaulted the police would do everything in their power to secure a conviction. If someone was stabbed to death in a nightclub the CCTV would be integral to the investigation. Security guards shouldn’t be allowed to physically assault a disabled patient in an A&E waiting room & have it covered up by the hospital, the hospital’s partnership management & by Surrey police.
@@sgr_sgr If I were you I'd get one of those body cams for "your version of events" (I am not saying you are lying.) to be seen, so you can sue them. Sickener, so it is! I hope you are feeling better. ❤️🏴
@@liliasgordon3565 Thanks for your kind thoughts & suggestions, that’s appreciated 👍🏻 Quite right! With hindsight I’ve realised that if I’d had a phone camera recording or I was wearing some kind of covert camera, it would’ve made a big difference. It’s so tricky with ME/CFS because I was really ill at the time (hence my hospital visit) & my disability was causing “brain fog”, impaired mental concentration & short term memory loss. What seems obvious in hindsight wasn’t even a consideration at the time. I’ve always perceived an A&E waiting room as a place of safety, so I felt completely blindsided by the assault. I was extremely vulnerable & paid a terrible price for it.
How horrible! Here in the United States the hospitals send out homeless people into the streets to literally die minutes after discharge from hospital. The health care systems need serious fixing.
Why didn’t you stand up? x it’s not like she told you to not lie on the floor because she personally didn’t like, it’s just not allowed so ofc you’d get hurt even more :/
@@Ayamillah they clearly state above that they suffer from ME/Chronic Fatigue Syndrome. If sitting down is too much, imagine what standing up feels like too?
This is absolutely disgusting! This is the uk, not a 3rd world country where you’d sadly expect this kind of failing health service. Billions of pounds are being spent on wars, millions wasted on dumped PPE. It’s a viscous circle, who is going to want to work in these departments under so much stress? This isn’t just these two hospitals, it’s uk wide. If you watch ambulance uk series, ambulances are queuing for hours with patients, patients are in corridors everywhere. People are left to die at home because there are no ambulances for them. It’s horrendous and it’s just going to get worse. It’s imploding on itself . GP’s don’t see patients, it’s over the telephone, therefore missing crucial information on patients who go undiagnosed with horrendous conditions. It’s across the board and it has to change and right now.
GP's use telephone consultations because it's quicker and means they can fit more patients in a day, they will see a pt face to face if needed, it's just they don't have enough time anymore to do so for every pt.
@@mattb7216 Sorry that's BS!! My GP surgery always says it can take about 2 weeks to get a phone call and if I want a F2F that can take 3 weeks or more and if it's an emergency call either 111 or 999. So, phone calls don't happen as fast as you want us to believe.
The uk is a third world country , we have been destroyed for a very long time and with more people coming in and ain’t enough resources it’s only getting worse
Glad to be living in the Netherlands. Often people complain about our healthcare system, but they should see this documentary and realize how good our healthcare system is.
an average of 12 hours and also 26 hours spent in an emergency room. also located in a corridor in the Erasmus MC. no, not 46 hours, but some of it happens. Dumping of patients by ambulance personnel is also not a strange thing that happens.
isn't NL known to treat everything with paracetamol? I heard horror stories from people wth permanent damages due to GP not allowing them to go to a specialist or refusing to prescribe an antibiotic
@@luciferin22 In The Netherlands they try to do as minimal as possible and as much as needed. This is a very thin line and sometimes goes wrong. I find this a big downfall of the system. On the other hand, because of the very cautious prescription of antibiotics The Netherlands are one of the very few countries where a lot of antibiotics still do their job while in most places they dont work anymore because the bacteria became resistant. As a cancer patient i can say that they very quickly responded and i got a very good treatment, but that was also because had a very good "huisarts" (GP) who recognized the illness very quick. The waiting time at the emergency department was about ten minutes and i was hospitalized immediately.
How many times have we seen sepsis cases now, especially in younger patients not treated correctly? There is something inheritly wrong with inadequate care relating to this. Unacceptable.
I'm in Scotland working in nhs. It's actually terrifying. NHS is all about the people at the top making a fortune. Patient care is the least on the list of priorities. More managers than patients but still poor management, agency staff bleeding money. NHS staff cuts with minimum amount of staff on wards. They tell you you're not unsafe. you're just uncomfortable.
I was in Shrewsbury A&E in March 2024, I was left to sit for 10 hours, while being told they didn't know if I was having a seizure, heart attack or stroke, and I had to wait to to see a consultant. Utterly crazy. As a small women I sandwiched between two huge men sitting shoulder to shoulder with me, also patients, also in a terrible state. On my left the chap had COVID, no mask, and had been sat in that chair for 14 hours waiting, they knew the had COVID and he was coughing all over me and everyone else. He could barely breathe. The man on the right was rigged up to an ECG and was ACTUALLY HAVING A HEART ATTACK, the nurses where checking on him every 30-40mins and he was told, it's ok it's a mild one! And they were dishing out aspirin to him. I was totally traumatised by the whole experience. I ended up being misdiagnosed and leaving after 12 hours. As a Shrewsbury postcode resident, where the he..ll are we supposed to go?????? It's a total disgrace.
National heart failure service, Defended by celebrities and far leftists as a golden chalice of equality, all while only the most very richest among us can afford private +Extortionately expensive NAtional heart failure service tax.
Be angry with the politicians who have cut the NHS to the bone, not the journalists bringing this to the public’s attention. (Edit: whilst the first part of this comment still stands, the end of it referred to several commenters freaking out about the journalist not doing their HCA job properly. They've since been deleted, so sorry for the confusion!) Take your anger/upset/frustration and channel it not at over-stretched, under-resourced healthcare workers, but instead by using your democratic right to vote next week!
At least supermarket staff know when to wash their hands and keep the enviroment clean, help customers when they need it and even go to their aid and not give them contaminated bottles to drink out of. Stop the supermarket comparing hospitals need to take responsibility for their own mistakes. Supermarkets get sued for selling the wrong things to children for instance. Shop workers have always had low pay bur never behave like that its not good enough the journalist has more compassion than the staff. Disgraceful!!
@kristinamasters1663 your judging all nhs staff from a few bad apples 99% of them genuinely care and just wanna help but also want to survive and you know be able to pay their bills.
I spent 12 hours in a corridor of a hospital after nearly two hours in a ambulance in Scotland. This is not just at this hospital. - I was a patient that had to talk to an elderly gentleman that was placed next to me in the corridor who was confused and trying to leave. I had a fever of 39-42 celcius and was talking this gentleman into calming down. When my pain spiked other patients waiting to be seen cared for me because the staff where no where to be found.
Another thing that doesn't help the NHS is that many many people are unable to see their GP's in a timely manner so A&E becomes a place for Anything and Everything rather than Accidents and Emergencies
One lady went to A&E with ...depression. Luckily met an excellent doctor who cared for her in the best possible way. In another country, another times.
They can say it's not as bad as it seems, they can say it's just this hospital and it's not the same everywhere, but we're the ones in the waiting rooms, we're not stupid, it's a little insulting actually.
I was given a 12 hour wait estimate after being rushed to hospital in Glasgow last year with sepsis, I honestly think I'd be dead if my brother wasn't there to kick up a fuss, in the end I waited nearly 6 hours thanks to him. Not everybody has my brother to help out when they are too sick to do anything for themselves. When I say rushed to hospital I mean that the GP phoned an ambulance and after 2 hours waiting and phoning back up my brother drove me to hospital, I'm a transplant patient and need the NHS, I am distressed about my chances in the future if this keeps going. Right enough I'm in my 50's now, how much time am I looking for eh? I'm probably just being greedy not wanting to die forgotten in the one place we count on to help in that moment of existencial crisis.
I was a international student from 2019-2022 and graduated, I visited NHS maybe twice and both times had me waiting for 6-8 hours and then ended up leaving before getting to see a doctor twice. Thank god, I am back home now, where the most one has to wait is 30 minutes and we can actually see a doctor.. and yes it is free as well.
While of course the Conservatives should have resolved issues during their tenure, people like you have short memories regarding Labour or simply aren't old enough to remember their utter incompetence! Labour wrecked the NHS when they were in power. They introduced Primary Care Groups and that is where funding *REALLY* started to fall apart, under LABOUR. They also greatly expanded the use of PFI, resulting in the debts the NHS has to this day. I am no Tory voter, but if you believe Labour are going to miraculously save the NHS then you are deluded. They took a wrecking ball to the NHS.
@@JackBurton-qp4hc My neighbor died because the tories failed to protect the most vulnerable. Very sorry, but nothing anyone says to me will get me to vote Tory. Ever. After hearing Boris joke about killing off people and watching them break their own rules. I'm done.
@@JackBurton-qp4hc Where in my comment did I mention any political party other than the Conservatives? I watched as the tories laughed and joked about killing off the elderly after my neighbor died from COVID. They failed to protect the people I love. But sure, I'm the one who's deluded. Good luck out there, ok?
This is beyond insane. Imagine having to sit on a chair, no bed, waiting for up to two days at an airport because the airline screwed up you would be fuming and suing the airline... And here we're talking about ill people in pain who could have undiagnosed life threatening conditions! I have no words...
I've been in this very situation myself. I was taken in via ambulance with severe chest pain. Although the the ambulance DID arrive fairly speedily, when I arrived at hospital I was told that there were no beds in the majors ward of A&E, that I would be transferred to the holding area (a corridor) and to await a X-ray, MRI and CT scan of my chest. This was at 9.38pm on a Monday evening. I took until 5am on the Wednesday morning before I was sent for the X-ray. Another 4 hours for MRI and 45 mins for the CT scan. The radiologist advised that a Senior Doctor would need to review the images, but because there was no available staff to process the images, this would be done that evening, after the usual surgical rounds had been completed. I waited another 8 hours and finally decided to discharge myself. Even a hospital that desperately needed beds, spaces and treatment area that i was occupying, still took 3 hours to finally discharge me. If I was having a cardiac event, the fact I'm still alive now is pure luck, not by judgment. I do not blame the staff on the front line, I don't even blame the doctors or senior nurses. I blame the Chief Executives of these trusts. Yes they have to make the books ballance, but these are HUMAN LIVES. What amount of money is a human life worth???
As disgusting as this is, the Emergency departments at the following London hospitals are much worse: King's college Whittington Royal Free Barnet Newham North Middlesex Ealing Northwick Park Charing Cross
@@StillWatersRD2 Too many staff in the two hospitals you mention do not care, disinterested in patient care & safety, too busy talking at nurses stations gossiping and ignoring patients. They want more money and keep going on strike. Says all you need to know what they are really about!
That was actually better than i expected! After working via NHS and a number of agencies across the UK over the years this documentary looks pretty tame to be honest. I had a patient in A&E screaming in pain and the doctor kept wandering off and i found her playing games on her phone behind the desk, which is when i shouted at her infront of all the staff and patients to stop playing farms and looks after her screaming patients! The last shift i did in an A&E dept they were so busy that people were literally running round the corridors, and the patients were trying to sneak into the dept from the waiting room due to the ridiculous waiting times, but cause they didn't like agency staff, they wouldn't use my skills and got me to tidy store cupboards for the 14 hour shift. Yes, one lady miscarried her twins on the ward floor that day! Worse still was the actual wards beyond the A&E
This young mn would make a good doc I think. He has compassion, something lacking in most hospitals. Bless you lad. You are a blessing and credit to your family.
We don't lack compassion. It's incredibly easy for people who don't actually do the job to look at the worst examples and assume that's the standard. It's not. Have you ever looked after a patient with variable rate insulin, aki and sepsis while also looking after 8 others? It's bloody difficult. And that's on a ward.
@@benandrew21 given how much time I have spent around medical professionals as a person with a variety of chronic illnesses I can tell you the vast majority of doctors do not have empathy or compassion and treat patients like objects
We are on a slow decline into privatisation. As an hca we are now on minimum wage and that’s leading to people changing jobs leading to lack of staffing. That’s is the same with nurses and doctors. Wages are to low for what we deal with. We are also extending people’s lives far beyond normal expectancy. In regards to slide sheets, it’s a case of time management. We risk our backs to make a patient comfortable. Our backs are more at risk that a fiction burn. Observation machines are lacking meaning we share between patients. Honestly, you can’t do right for doing wrong
@@claireemily1983 unfortunately the chickens are coming home to roost with the nhs.they have been getting away with paying low wages for years now they are fighting other sectors for staff that’s better paid. Now there are plenty of jobs an hca on min wage in that environment is not going to attract anyone I take my hat off to you but in this current climate with cost of living your better off finding something better
@@kevbillows7113 I only work night because on the enhancements but I would never waste my time working days because of the low wage. Fortunately night pay is far better than any other sector that requires no qualifications
I refuse to work for the NHS anymore, I was on the wards rather than a & e, I decided enough was enough when I had 8 patients to watch 2 of those in separate siderooms. Running round making sure they don't feel invisible, doing all washes and turns, changing all their bedding. Urine input urine output. Stool charts monitoring pain and documenting along with other stuff. I was often on my own as a HCA with a nurse, with many nurses not wanting to offer help as they was busy. One nurse put on me and put on me, I hadn't stopped I was tripping over my own feet(I've got MS) I was sweating ...the nurse said to me "are you busy, don't forget urine output" . The entire male bay went mad at her and all defended me, until that point I felt invisible. The main thing that did it though was a young man severely quadriplegic with cerebral palsy, he was just skin and bones and he couldn't be moved with 2 people without screaming never mind one. He was on 2 hour turns(he wasnt turned for 5 hours)and I had no one to help. The nurse would just dismiss me. He was on thickening fluid and had no drink, I couldn't leave the bay. After 2 hours I finally was able to go where it would be thr nurse allowed me a minute out. I asked a nurse which one it was in and she shrugged, I asked for it to be unlocked. She unlocked it and it was empty and said without any care in her voice...oh well I dunno then. I then carried on looking and went back out to her and said I need this thickening powder...she shut me down with "I'm handing over". It took me another 2 hours before I was allowed to the kitchen to get this much needed powder and give this gentleman a drink. I just wanted to cry all day watching him. I was helpless. I ended up going mad at a matron that evening. Training always shows NHS past mistakes and I sadi to her how dare they show past mistakes and yet we walk straight back into mistakes. I was crying my eyes out saying how disgusting it is and her sympathy seemed forced. I quit, I'll never go back. We as workers are accountable and if he had something happen to him then it would have been my fault when all I wanted was to help him more than anything
Knowing Care Assistants myself, yours is a familiar story that they repeat. How many of these nurses we call "angels" are actually just lazy and incompetent? They tell me their experiences of dealing with such nurses.
@JackBurton-qp4hc there are some amazing nurses I have worked with who get cracking from the minute they start, have always done their rounds on time etc. But you are right, there have been several nurses who come in yapping, start everything late then complain they can't get everything done. Then want more money. Drives me bloody nuts. The NHS to work for is not something to be proud of anymore.
Terri, well done for speaking out. But it means a good carer has been lost. I don't know what's happening anymore. I do believe nurse training should not be a degree. Its become too theorised. But the bottom line there is not enough ground staff in hospital, and in many care situations,especially nursing homes where almost all residents need full nursing care and help.
Last time I was in A&E I was taken to "fit to sit" with the worst migraine of my life. I was between an elderly woman whom had a suspected heart attack, and a young man with a broken ankle (he'd been hit by a car). I was sat for 22 hours before I begged to go home so I could eat, sleep and take pain relief. In that 22 hours, none of us were seen. It was hell. It was absolutely hell. These poor, poor people.
And this right here is why a&e are struggling and people are dying!! You begged to go home and eat and have pain killer why didn’t you just stay at home and do that? Did you not feel a bit stupid sat next to someone who was having a suspected heart attack? My 9yr old son nearly died from having a burst appendix which had actually turned gangrene, he entered first stage of sepsis whilst sitting in the waiting room. The surgeon came in from on call at home and saved my baby boys life. The only other time I have gone into a &e was when my eldest had an allergic reaction to cashew nuts and had anaphylaxis. I have 3 boys my eldest being 16, I would never risk someone else’s safety and life by going into a &e for a migraine!!!
My dad had his blood transfusion in a waiting area. He was there for 2 days suspected stroke and had to sit in a chair and sleep for 2 days. It is worrying and I would advise everyone to look into private health care the NHS is broken
As a soon to be retired nurse, I can honestly say that I am appalled at the scenes . But it is the same most places. What needs to change is the way that whistleblowers are treated. Computer technology should not be relied upon . The NHS is heading for a scandal like the Post office. I could tell you loads .
@@vlong37 I was dismissed as I have previously said which amounted to blatant disability discrimination after almost 20 years in the job. The reason, one manager with an "admin" skill set made a false allegation (which they later dropped) and that escalated in the typical NHS fashion. I have relayed some of my experiences here only to have them removed. I too could tell you lots!
vLONG THEN YOU MUST NTELL US ALL WHAT YOU LKNOW ,IF YOU DO NOT HOW WILL THINGHS CHANGE DEAR i AM GOING TO TELL EVRYONE HERE WHAT IS GOING ON IN THE NHS PEOPLE HAVE NO IDEA WHAT IS COMING TO THE UK AND EUROPE AND WHAT IS GOING TO HAPPEN TO HUMANITY . FOR 13 YEARS I HAVE KNOW THAT THE AMERICANS WANT TO BUY THE NHS THEY HAVE ALREADY BOUGHT OWN MANY AMBULANCE SERVICES AND I KNOW MANY OF THE DRIVERS PERSONELL WHO ARE WAY OVERCOME WITH THEIR WORKLOAD . AND THE DREADFUL STRESS THAT GOES WITH IT . CONSERVATIVES HAVE DELIBERATELY FAILED THE CARE OF THE NHS THE CONSULTANT DOCTORS , REGISTRARS , TRAINED DOCTORS, JUNIOR DOCTERS, TRAINING DOCTORS, NURSES CARE ASSISSTANTS DOMESTIC WORKERS CLEANERS ALL EVERY SINGLE POSITION IN THE NHS MENTIONED HERE ARE VASTLY SHORT OF STAFF SO SHORT IT BEGGARS BELIEF . WHY IS THIS NOT NEEDED COSTING THE NHS MILLIONS IN DALERIES FOR MAKING HELL OF A BLOODY MESS OF ANYTHING EVERYTHING* BECAUSE THEY ARE NOT MEDICALLY TRAINED JUMPED UP PFFICE STAFF WHO BLAME THE REAL HEROS DOCTORS NURSES ALL THE STAFF MENTIONED ABOVE PEOPLE IN CHARGE OF WARDS NOT NEEDED A NURSING SISTER OR STAFF NURSE YOU NEED A SENIOR NURSING SISTER OR STAFF NURSES - FOR WARDS FOR CASUALTY-- DEPARTMENTS i WAS TOLD BY A CONSULTANT SURGERY HOW MANY NURSES START THEIR TRAINI NG LEAVE BEFORE THEY FINISH THEIR TRAINING . THEY GO TO UNIVERSITY FOR 18MONTHS TO GET PART OF THEIR NURSING DEGREE THEN AFTER THAT TIME COME ON THE WARDS . oH BIT OF A SHOCK THAT IN FACT HELL OF A SCHOCK SO MANY DO 3 WEEKS SO SHOCKED THEY LEAVE SOME DO A FEW MONTHS CANT STAND THE SHOCK OR THE PACE AND DEALING WITH SICK PEOPLE AND VERY VERY VERY ILL PEOPLE , AND SOME DO THE FULL 18 MONTHS MAKING 3 YEARS IN ALL AND STAY FOR TWO OR THREE YEARS THEN LEAVE ,0 SAME WITH DOCTORS COMING FROM AFRICA GTHEY DO THEIR DEGREE IN AFRICA COME TO THE NHS FOR 5 YEARS WHICH IS GOOD OF COURSE MINUTE THE FIVE BYEARS UP THEY LEAVE, LEAVE .LEAVE -, WHY THEY ARE THEN TRAINED AND LEAVE THE NHS WHICH IS AMAZING TRAINI NG THATS WHY THEY COME HERE IN THE FIRST PLACE THEN THEY GO TO AUSTRALIA WHERE THEY ARE PAID VERY NEARLY DOUBLE THE AMOUNT OUR / DOCTORS ARE * NURSES CARE WORKERS DOMESTICS CLEANERS ARE ALL LEAVING . THE PAY IS POOR FOR WHAT IS EXPECTED OF THEM AND WORKING IN DISMAL UPSETTING CONDITIONS .SO WHO CAN BLAME THEM LIKE THE AFRICAN DOCTORS LEAVING FOR AUSTRALIA WHO CAN BLAME THEM. SUNAK STARMER ARE BOTH MEMBERS AVID SUPPORTERS OF THE WEF , 52 THOUSAND A YEAR MEMBERSHIP AND AGREE SUPPORT THE WEF AGENDA AND STARMER TOLD US ALL LAST YEAR HE WILL DO WHAT DAVOS TELLS HIM TO DO JUST AS SUNAK DID HENCE THE MESS THE COUNTRY IS IN WITH THE NHS MIGRANTS ETC ,THE DAVOS ELITE FOLLOW THE WEF AGENDA AND IF LABOUR GETS IN THE NHS WILL GO HE WILL BE SELLING IOT OFF . HE WILL NOT TELL YOU THAT OF COURSE TORIES HAVE ALREADY RAN NHS INTO THE GROUND STARMER LABOUR WILL FINISH IT OFF THE PNLY ONE WHO IS GOING TO REVAMP IT MAKE IT FIT FOR PURPOSE MR FARAGE REFORM PARTY i HAVE VOTED TORIES ALL ME LIFE 61 YEARS NEVER EVER AGAIN AND IF LABOUR GET IN YOU ARE VOTING FOR YOUR OWN DEMISE AND MOST CERTAINLY THE END OF THE NHS ITS WORTH FIGHTING FOR SO VOTE LABOUR AND TWO YEARS TIME YOU WILL BE EWANTING TO LEAVE ENGLAND IF LABOUR GET IN I AM GOING TO BUY A HOUSE IN PORTUGAL THE UK WILL BE WIPED OFF THE MAP WITH STARMER
The allopathic treatments are not working. Our family experiences here in Australia show going to hospital causes expedient death, worsening of conditions, and in the case of child birth leaving with new ailments. Nurse having suspected heart ailment refuses to be taken to hospital, saying it’s too dangerous and instead was asked to be taken to her home.
I live very near this hospital, and have been unfortunate to stay there for a few nights on a couple of occasions. The conditions I experienced were substandard at best, but not due to the lack of care and compassion from the staff, but simply the issue of overcrowding and incompetence from upper management. I remember once as a child having to wait 17 hours before being examined for a suspected concussion. In my more recent visits, I remember being rushed through different units and moved beds on multiple occasions simply to make room for people, which the nurses themselves told me shouldn't be happening. It's really disappointing, but I am hopeful that with the new wards they are currently building, it may help to ease these problems.
I’m working in NHS for 7 years as bank HCA and never seen so bad like now staff is struggling on the wards no staff ,but no shifts available for bank staff to book shifts and full fill roles however it’s looks like some is doing this chaos on purpose !!!!
My 72 year old mother in law was taken to A&E last year. She spent three days in a public corridor, on one occasion we found her in just a top and adult nappy, on show to all. One day we visited and the staff couldn't even find where they'd put her! Disgusting. She never really recovered from that hosptial stay. Took days to get her on a ward - then she was unsafely discharged before she was ready and was taken straight back to A&E by amublance the very next morning. Back in the corridor queue for a bed on a ward she'd just left.
Having had a situation for 90 days now with 9 ambulances, 2 overnights, 2 other visits, they are on their knees. I met one employee in the corridor trying to find the location of the dept I was sent to and she 'whispered'.....follow me. I am not supposed to be here but each dept has their designated thief for the night where we go into other depts and 'borrow' masks, hypdermics, gloves, equipment,basics. It has been a stunning experience. With the GP saying go to A & E and stay there until they fix you and the A &E saying, we are same as your GP and we say go back to them and sit until they fix you. 3 years ago my friend went through 1 year of consultants, testing, meds, etc only to find out that she had high cholesterol. It's a very dangerous place and the system is top heavy with management not fit for purpose
Absolutely chilling and honestly frightening to watch. The lady in dreadful pain in the corridor and that poor man who had to go to the toilet in public was both upsetting and shocking. 😢😢 It’s appalling what’s happened to the NHS. It’s become a shell of its former self, and it’s getting worse by the day.
This is such a difficult but an important watch. I worked on a couple of medical TV shows for Channel 4 and BBC 2, a few years ago and saw firsthand the challenges the medical staff are faced with, day in day out. For me, this tells me that it is really important to take care of my own health as much as possible in regards to lifestyle and diet to avoid being in this kind of situation. Of course my health can take a turn with no fault of my own but this is the only thing I can do to help myself.
I'm so sorry for that reporter having had to go through this to expose the truth. I live in South Africa and I can promise you it is much worse in our state hospitals 😔
Yep. Shocking care. I sliced my eye on rusted metal, went to A&E and waited 2 hours to even be triaged. I was 8 months pregnant and in extreme pain. Then when I'd having the baby, I was given a catheter against my will which gave me a stonking in infection they refused to treat in the beginning until it turned rancid. I was given 27 stitches without working anaesthesia. Shrewsbury and Telford are horrifying.
@@circularisnotthis not really, the NHS has insurance, if someone successfully sues them their insurance premium goes up, they don’t loose the amount the patient has been awarded
I'm now 62 and I have 2× Lung Diseases and 4 other curious conditions, I to have been exposed to this kind of treatment in A&E Manchester. 2 years ago I called my Son to come back to the hospital and collect me, I had then been sat for 17 hours in A&E. Then when my Son arrived I asked for the form to sign myself out, the nurse never returned after 20mins I walked out of A&E with my Son. 9 hours later they called my home and spoke to my Son, it was to notify him I had gone AWL. SO, so sad to see the NHS in such a shambles, I always held great respect for our health care system. Sadly it's something else our not so graet country has lost, why the government have allowed this to playout is beyond my comprehension. 😢 "SHAME ON THEM ALL I SAY". FROM Tricia M40.
So sorry to hear of your experience. I've had similar experiences at Blackburn hospital with my Dad. They were good with me a few weeks ago when they suspected a stroke (it wasn't thank goodness) but I noticed all the poor souls on trollies on the corridors 😢
Out of curiosity, I've been comparing some data between Italy and the UK (Italy having adopted a system similar to the UK and not being a famous big spender like France or Germany, but equally having a lower GDP and higher debt than the UK). Its health service, although far from perfect, is not considered to be 'in crisis' like the UK. Here are some examples to help put this issue in context. (per 100,00 people): - nurses 16.8 (IT) 7.78 (UK) - doctors 412 (IT) 166 (UK) per 1,000 - hospital beds 3.2 (IT) 2.4 (UK) - acute beds (per 100K) 12.6 (IT) 6.6 (UK) - acute stay duration 78 (IT) 90 (UK ) spending on healthcare (per capita, dollars) - Italy 4291 - UK 3791
I am overseas nurse in midlands i notice one think Doctors are not accountable hereor very little and very spoiled nurses sometimes have to remind doctors about patient waited 6 hours needs to be assigned. They don't care yet we burned out !
I am an Australian but have lived in the UK for 30 years. Have you looked at their system? Many more people have private insurance so takes some of the pressure of the public system. I have never seen anything like this over there...
@@AmandaMakeUpAndMore might be problematic I guess... you can get a gp appointment anytime so more things might get picked up by them. Something needs to change... I noticed when I have sat in A and E that the three Bs are very common... Balls, Bikes and Booze... might need there own department... including the PFOs -pissed and fell over :)
@@elizabethforsyth3054 I trained in nhs now retired and live in Australia. Up until recently I would have agreed with your comment and we are certainly not as far down that slippery slope as the uk. But things are changing here. We are finding it harder to get appointments with gps, even going another practice is hard. My adult daughter has been recently diagnosed with type 2 diabetes but can’t get a scan for 6 weeks. Previously it would have been that day or the following day. We are now taking out private cover despite not reaching the bracket where one pays more tax for not having private cover. We hear lots of adverts for overseas doctors and nurses. But our immigration levels are way too high 700,000 when we only have a population of 26nillion. And for he first time Evernote visas are being cut in numbers , even visas for health care workers.So things are changing. The whole world is short of health care professionals.
While, I'm sure they are understaffed and the workers are swamped, there is a general attitude of "can't be bothered" by loads of the workers shown here. That's the most concerning bit. Even if they have a lot on their plates, if they actually gave more of shit, the care would be greatly improved. This reporter has done incredible work exposing this. Even his level of care towards patients was far greater than any of the other workers around him.
You lose empathy working in the NHS, everything that shocks the average person becomes the norm to NHS, people bleeding, being sick, fitting, heart attacks and dying. There needs to be something to put empathy back into staff.
Empathy won't solve anything. Better salaries, more staff, more hospitals, more GPs, better social care, mental health care, list is endless. None of that will be fixed by over worked underpaid staff having empathy
It's not about empathy in the staff. At the end of the day, hospital staff need to be the sort of people that can handle the worst of life without it getting to them on a personal level, otherwise you'd have a bunch of doctors and nurses having crying fits and panic attacks rather than even attempting to do their jobs. A level of detatchment is necessary. What you actually need is the amount of staff, space and resources necessary to deal with the patients and their illnesses properly.
@@sickofit1574 that's another thing too many people are coming through the door of hospitals. People need to look after themselves more. Food and lifestyle are key
Ive just started an Access to Nursing Course. I also read today on RCN that only 23,000 people have opted to study nursing at University this year. I wonder why. I hope I'm strong enough to see this through.
I worked in the NHS for 16 years, Understaffed with the on the ground workers, plenty of useless managers who talk and talk and talk and do nothing except make matters worse. Need sacked or re-emplyed as cleaners. The Government needs cleared out too. An absolutely horrible environment. What do the GPs do, hide behind receptionists and take home big pay checks. Am an sick watching this inhumanity. God Bless anyone who needs hospital treatment.
@@jenniferwalker6456 These managers could not do a cleaning job. Most have worked their way up the system with no transferrable skills but they either know someone or have been "seconded" into a higher ranking post and networked with the other numpties so have "friends in high places". The Unions support this too.
I agree with a lot you say but please value GPs - they work unbelievably hard in very difficult conditions. There are a lot of time wasters who are taking appointments away from ppl who really need care.
Great. A sheep who falls for the propaganda against GPs which is being pushed by the same people destroying the NHS. This is exactly the sprite they want. Enjoy the privatised system that is coming soon.
@@carolinepark4033 perhpas if the "time wasters" were treated early, instead of their symptomps ignored and let to become chronic or acute, then there wouldn't be so many ppl who "really need care". The system does not work to prevent or treat early. Thats why so many people in uk are sick, because they get ignored until they become really dire and institutionalised and damage is so bad that there's no going back. If treated early most of these chronic conditions are preventable.
I originally come from eastern Europe and I can tell the difference in how things are being handled differently here. There's much less bureaucracy in the UK, much less paperwork to do, most things can be sorted by calling HM Revenue, online and via post. Where I come from it's more of an old school fashioned going to the some government department office building, waiting for an hour in a queue before getting your paperwork done by a rude aging office lady, all at very inconvenient times of a day when everyone is at work. Bloated government. The difference is when you are told something is going to happen, it is going to happen. In contrast here in the UK, things usually only work half way. When you enquire, nobody knows and often time I feel like they don't even want to know. If you have an issue with your employer pay, you call HM Revenue, they refer you to ACAS, they refer you back to HM Revenue and so on. When you need P45 from your employer, you have to request it million times before you get it. If you have a plumber coming, you're lucky if he's going to show up at all. Time scheduling is pointless. In my experience people in the UK are lot more polite compared to eastern Europe (on average), but much less reliable. Sometimes I feel like they just don't want to offend you so they promise you something they already know they cannot or don't want to do. Bit more honesty in British society would be good instead of all the "you alright mate" and "no worries mate" and "all good mate"...
I can relate to your experience. I'm Eatern European by origin too. I would rather prefer people being more honest and straight forward with me and tell me how things are. However, politeness is much better over here.
The last time I had to go to hospital was about 2 years ago because I was slashed in my leg whilst working on a construction sight. My leg wasn't bleeding badly but needed stitches as it was a 2 inch cut and you could see all fat and muscle tissue. I was seen within 4 hours which is great considering the business of the hospital. However, my leg was never fully and thoroughly cleaned, it was lightly doused in salt-water and I was given only 4 stitches by a really junior nurse. This lead to my cut becoming infected and having to go back to A&E twice. The first time I went back I was just given 'sterilised water' to clean my cut and then told to go (this was obviously really rushed) and the second time I FINALLY got proper treatment. My cut was properly cleaned and I was told that I should have had around 12 stitches instead of 4. Because of this I now have a huge scar and massive nerve damage because of my lack of care. This is the kind of slap-dash care that the NHS is now accustomed to. I feel so let downed I now have to live with a massive ugly scar and nerve damage because no one paid me any attention. This is in totally contrast to when I had to have my tonsils taken out, thankfully I was able to afford to go private and my experience was completely different. The nurses were all lovely and had time to chat to me and reassure me of any worries or concerns, I was even able to have a lengthy conversation with a nurse about her cat as we both owned the same breed. After I had a bad reaction to the anaesthetic I was immediately seen to and had a nurse check on me every 20 minutes. I was fed and kept hydrated. They could never do enough for me and made me feel so safe and secure. This is all because they were allowed the time to do so. They weren't overwhelmed by patients, they weren't up against time constraints, no one was asked to do more than their job description. There was even a woman who's entire job was to go around and take patients food orders for when they woke up from surgery. It felt like a completely different world. I feel like I experienced what the NHS was like before all of this pandemonium. It was glorious.
My 84 year old neighbour went in with a kidney infection, waited 22 hours in the corridors. Things are seemingly dismal out of hospitals too, an 80 year old waited 9 hours for an ambulance, she ended up passing away in hospital.. to book a doctors appointment you are asked to do this online. Wait for a call back from a doctor who has to judge if he needs to see you or not, or like I had recently, was seen by the pharmacist instead!
It's just getting worse. My dad had a blackout and a bleed on the brain, they just left him in a corridor for a few days. I've had a consultant laugh at me and dismiss my symptoms and refuse to believe what medicine I'm on. I've worked with GPs and the amount of times I've had patients going "Well if you won't see me, I'm going A&E" even though we've said the doctor will see them, just in a few hours time in an appointment. It's going to take the new government a massive effort to change ANYTHING for the better.
It is really appalling....however not as bad as Mental Health Services. My son could not get a bed anywhere in the country, even though his care team, social worker and consultant psychiatrist said he needed to be admitted 🤷
Same with my nephew. He was in hospital but they discharged him after him begging them he didn’t feel ready or right, they didn’t listen. He left hospital went home and took his own life.
Here in Canada we have a similar health-care system (free) and it's suffering severe staff shortages across the entire country. Before, it still had a slightly different approach to people in agonizing pain, especially women and has gotten worse. You're discouraged from verbalizing for fear of being labeled overly dramatic and most certainly aren't given pain relief beyond an anti inflammatory or otc analgesic. It's the overwhelming attitude towards pain and use of pain killers since the miid 1990s. It's become taboo now. I may be speaking a great deal from my own experience though have encountered other women in hospital who've suffered similar lack of care. I languished between doctor visits, out patience departments for several months after my initial CT scan showed a ruptured disk report seemed to be ignored. I was told it showed that I had only soft tissue injury. Until it totally ruptured, breaking off bits of bone that touched my spinal cord. Even then, after losing feeling in my legs, I was still labeled as a drug seeker and put in the hospitals mental ward where care became barbaric. Food wasn't allowed in my room where my bed was a hard wooden frame with a thin mattress over it. I was told to join other patients in a common room for meals. I dropped from 145lbs down to 112lbs and developed thrush. Couldn't void bladder and bowels. I begged to see an old orthopedic surgeon I had previously seen and when he did agree to come I was finally rushed to a city hospital where I had emergency surgery. This all took 5 months or so. Times a bit foogy as it was spent without sleep and in blinding agony that was met with contempt by nursing staff Once in the larger city hospitals neurosurgical ward I roomed with a woman from my home town who had experienced blinding migraines and had the same contemptuous treatment. One day a group of doctors came to her bed, pulled the curtains to deliver her the news she had multiple brain tumors. None were treatable. So while I spent months learning to walk again... She didn't have that luxury of a disabled recovery. This recent attitude being taught to doctors and nurse that anyone needing or wanting stronger narcotic pain relief is just Wrong. To be told "we don't use that anymore" because of stricter guidelines by the government is compromising patient care. To put the onus on the problem is the patient that won't respond to other analgesics as if it's their fault for not trying is insane. Now we truly can't even see a doctor. Hospitals have closed all around and you must travel just to find an out patient department. I lost my old doctor when he retired and waiting years to get a nurse practitioner and now can't even get a phone appointment due to lack of staff at the medical clinic. That's how backed up they are. You call and it goes to voicemail message saying they don't return calls. It's all really pointless. I need prescription changes but would have to travel an hour and sit for several more hours to ask an over worked out patient doctor.
Canada’s healthcare IS a joke! I hear you loud and clear. I had a similar experience as you with ten doctors not believing that I had a severely pinched nerve in my pelvis. I was abused, neglected, misdiagnosed, mistreated and left poly drugged for years. It’s only because I got help out of province and in the US that I was properly diagnosed. I had to hire a nurse consultant to procure my life saving surgery. Canada provides third world care.
A and E departments have shut all over the country. As an employee for two different trusts, I can confirm this is becoming the norm. It is heartbreaking being unable to care for patients the way we want and need to. From the ambulance service, to ward level care, and on discharge and needing extra support at home, or a care home placement, every level is failing dramatically. I don’t know how it will ever be fixed. Even needing to access services as an outpatient takes too long and is too inefficient.
I wish I could say what I wanna say. I am a HCP, 13 years now. It is heartbreaking seeing what is becoming a "norm". I agree. I can't see how things will improve. It's almost like the NHS is too far gone. It will take a true miracle to revive it, pardon the pun.
Come to Yorkshire, where they shut some A&E departments and then wonder why the ones that are left can't cope. kirklees is a prime example of this. dont worry, though, because you can treck all the way to Halifax on roads that you can sit on for hours at stand still.
Nearly took a stroke myself watching this! Far too many neglected patients, no communication / proper management and staff so used to it they dont care!!!! 😢 I work in the NHS (on sickleave) and I am so upset and disgusted at this! Vile! This is the result of people sitting behind desks and closing hospitals and not fighting for them to stay opened! They dont have a clue! I hope things change after this!
I once was left waiting in A&E for 23 hours after a suicide attempt in 2022. I was treated horribly (not by nurses, but CRHT), but I knew there was nothing they could do. I have had friends who were placed in rooms, which were dangerous for them to be in due to risk. I hope whoever coming in next can help the NHS and bring it out of crisis. I know my experience is not a physical emergency like most attending, but the lack of compassion the system has shown myself and others was horrible, and I dont wiSh it on my worst enemy. It's not the doctors that are causing this. it's the lack thereof. Many cases like this are a choice between braking the rukes and which hsd the least effect on a patient. Truly hearbreaking and my heset goes out to all the doctors at that bospita and any in the UK.
I live in Shrewsbury , and at the rate the housing estates are coming up this is hardly a surprise. This town must be double the capacity it was 5-10 years ago .
I could tell of many events as a frequent patient attending A&E & a couple about my children ~~three of which I’ve written below & also witnessing the “care, not care, the neglect” of the last hours of a elderly lady’s life.. She was suffering in pain & just wanted the nurses to just move her legs every now & then.. it wasn’t much of a request. I had to ask the nurses to help her several times during the night, as she was getting so upset with the pain & discomfort. I was crying inside hearing her calling out to the nurses to “please help me” The nurses started to getting angry with me, saying to ignore her.. This was because I was buzzing them asking for them to help her, so they moved her to a side room & shut the door on her, you could still hear her crying in pain… calling for help & they were sitting at the desk ignoring her… No one bothered with her.. 🥺Her son came on to the ward looking for her, a bit shocked she wasn’t in the bed, he’d left her in the night before.. I told him what had happened & he thanked me & said he was putting a complaint in. His mother died the next day.. All she wanted was some kindness, comfort & love in the last hours of her life.. Something I’ll take with me as this deeply shook me to the core.. 💔 The ones that affected me quite bad as in a personal level..was my son was having an asthma attack we were sent to the childrens A&E dept.. The doctors had left the department as it was the end of their shift, no one was in the children’s department my son’s condition got very serious.. His breathing was very laboured & gasping for air.. His neck was sucking in & his abdomen/chest, I thought I was losing him, 💔 I had to scream for help, calling doctor help my child, carrying him in my arms… I rushed round with him to the locked main A&E doors… I managed to get the attention of a doctor we were rushed through to resuscitation room, back to back nebulisers & additional meds he wouldn’t of needed as the nebulisers weren’t working it had gone too far.. Thankfully after 4 hours in resus.. they finally got him to a better situation that he could be warded.. Another occasion happened with my daughter we explained all the details to the nurses she was bleeding way to much (Lady issues) & was left waiting in the A&E was a few hours.. I had to keep telling them she was feeling really unwell they said that she would be seen when a doctor was free.. I saw the colour from her lips go wax like, she started to pass out.. Luckily a doctor walked in calling his patients name.. I called out for help then everyone rushed in to us.. Dr was shouting at the nurses, ‘why had no one told them’ You could see he was angry.. she was put on to a bed & moved to a cubicle, long story, short my daughter had to have two units of blood, blood transfusion & a stay in hospital.. 💔 For me I’ve had a few bad experiences in A&E… This is one of the worst experiences I have had. I attended A&E with a hypertensive crisis, PB (blood pressure was dangerously high) it was 240/105 (normally mine is 110/60 I was told to sit & wait. After asking how long they would be before the doctor would see me.. They just kept saying waiting times are just over 4 hours. 4 hours later any closer to seeing the doctor… we’ve had to attend an emergency.. (No problem that’s what A&E is for) I waited 24 hours, yes 24 hours before I had my BP checked, I was still in hypotension crisis, my legs had swollen I couldn’t walk, as I was sat 24 hours in a hard plastic chair…nurses then rushed to get me seen. I could have had a stroke waiting anytime… I ended up with swollen legs the stress caused my gall stones to play up then had to be then admitted for a week.. A gallstone had got lodged into my bile duct… my goodness the pain.. if you know, you know 😖😩 💔
As someone with experience in American Healthcare systems due to sports injury i have experienced that nurses are just like any other profession, there are some good ones, most are mediocre and the rest are horrible. The issues are not their doing, but the lack of organization and compassion enlarges the issues. Admin and leadership shouldn't be giving warnings, how about go down there and assist and model what the standards should be
What do we do for the people who can’t. It should be free at the point of access, low rate for non-residents visiting the country. It’s our inheritance handed down from generations who cared about people’s health. We have to protect it, free, at all costs
you *DO* pay for the NHS! You pay for the NHS every month when you pay tax. The NHS is not free; it's free at the point of use. The NHS is in this mess though political choice - we've had a party in power for almost 15 years now who are fundamentally opposed to a nationalised, tax funded healthcare system. Jeremy Hunt (then health secretary) co-authored a book calling for the denationalisation of the NHS, arguing in favour of a USA style insurance base healthcare system (under which many people die each and every year from treatable or preventable health conditions due to the lack of ability to pay for medications and/or treatment, or go bankrupt having to find the money to pay for healthcare - this is *NOT* a better option! It's a better option for shareholders of private healthcare companies).
Few years ago my husband had a pre stroke and nhs nurse told me to take him home and if its comes again then call the ambulance, after my shouting in the hospital corridor the foreign doctor heard me screaming he said to the nurse take my husband in for further check his health in the next 8 hours he decided to operate on him. If this doctor didn’t hear me I probably would have my husband with me now. ❤
everyone should watch and read "This is Going to Hurt" by Adam Kay. it succinctly captures how it is to be a healthcare worker in a very overwhelmed field, and how severe underfunding of the health system disadvantages not only the patients we need to treat, but also the doctors, nurses,, techs, and officers who work under a failing system.
i’d also encourage everyone to look into physicians associates. The government have created grants for GP surgeries to hire non-doctors, despite there being a shortage of doctors within the NHS. Not only are they degrading the care, but they’re making it so that you don’t even see a doctor when you’re ill
I work in primary care atm and my mum is a GP, the issue she says with physicians associates is that due to the fact they aren't trained to the same level, all their decisions have to be run by a GP, so whilst they save on GP's time they don't actually save that much as the GP still has to triage them and check over the decisions made by the PA's.
@@mattb7216 Surely much of a GP's time is renewing repeat prescriptions, which a PA would be perfect for? There is an admin burden that could be relieved in all sorts of such areas, is there not?
@@JackBurton-qp4hc- PAs can’t prescribe or order scans, so they can’t fiddle with a medication review. Pharmacist might.. but PA is useless. They are who you will see when you have a cough that could be an infection (doctor still prescribes meds) and it could be cancer, but PA training isn’t suitable to know difference.
@@JackBurton-qp4hc PA’s cannot prescribe, they’re less trained than doctors and they have much higher rates of deaths and never events (i think 10x but don’t quote me) than doctors
@@JackBurton-qp4hc they could be so useful if they were being utilised correctly, as physician ASSISTANTS like they used to be called, but now they’re being used to replace, so actually just creating a more unequal and dangerous healthcare system
I work in mental health in the NHS and a lot of the issues in this documentary are the same over the corner in mental health. I am newly qualified and basically split myself into 40 pieces trying to do everything I can for my patients, yet it’s an uphill battle because I’m just fighting against the shit show that is the NHS. I became a mental health nurse because I wanted to support people and empower them, so it breaks my heart when people are failed by the system, and in turn, I am the person who they believe has failed them
My 92 year old late father was discharged from hospital at midnight in only a hospital gown. They lost all his clothes . He collapsed and had to be taken to a carehome with a bleed on the brain. Readmitted to hospital an died alone. Due to covid I couldn't see him until he was in the funeral home.
Terrible. I’m so sorry for your loss and under such devastating circumstances. Your poor Dad. Possibly A tax payer his whole working life to be treated like that by the service he’s paid for.
broke my wrist in august 23, walked into A+E and was in a x-ray room within 5 minutes. had my wrist x-rayed, repositioned, plastered, re x-rayed and was leaving well within 90minutes. the hospital is less than 10 years old and well funded. Shows how much funding the nhs properly with no corners cut matters
I had to go to A and E last week due to severe self harm and the waiting room was absolutely rammed, over an hour wait just to be triaged, there were elderly people and children in pain and sick. I got myself home and put 32 sutures in myself. They'd just left me bleeding. I've just sutured myself again as i don't want to have to go back to A and E. I feel so sad for the nurses, they were getting so much abuse from annoyed patients having to wait.
Oh sweetie, please get some help. I’m old now, but I still have scars all along my left forearm from self harming when I was a teenager. For years when people asked me about them I lied about being in an accident but have told the truth for a long time now. .working for the police I found that it is much more common than I ever knew and I was ashamed for so long. Please take care of yourself, sending you love from Australia ♥️
So u expect to get care for ur self inflicted wounds and take away time from ppl that are actually sick? If u can cut urself u can stitch urself up! Why go to the hospital at all?
Stop the self harm stuff. I mean I do minor surgery on myself any time I need to, but I don't usually purposely cause the original injury. Replace it with something else as a cope.
Please seek mental health care. Take your tablets regularly. Someone said to me once whilst being in a deep pit with depression..if you depressed, get something to do. For instance plant seedlings, water, and see h9w they grow..Puck up a little hobby and get Sunlight for at leas5 15 minutes a day
My pregnant wife was dismissed by A&E after hours waiting in a chair. She was literally told to toughen up and go home. Two hours later she went back in, in raw desesperation, and they noticed she was in a life-threatening condition to the point they didn't even care about the baby and were in clear visual panic to treat her. She works in that hospital, I used to work in that hospital. I now have a role in private sector where I travel to all hospitals in UK & whole of Ireland, including private hospitals. Trust me when I say that this video doesn't even show how bad it gets. NHS has been beyond saving a long time ago.
The problem is not in A&E. The problem is in GP practices. There is no prevention of sickness, no early diagnosis of illness, and people have to go to emergency services as they are not treated in time. Each GP has 15 minutes with a patient, during which they need to find out the patient's entire history. Additionally, they don't want to discuss more than one issue. We need to fix GP practices, and hospitals will have fewer patients.
GP stopped me mid sentence when I discussed fertility and period pain as it's two different issues she said, then said my appointment is only 10mins long.
The problem is A&E, GP surgeries, social care, lack of ambulances, lack of nurses, lack of doctors, poor pay of staff, not enough hospital beds. It's not just GPs.
Watch NHS In Crisis? The Debate here: ruclips.net/video/YZRQO4QIzSw/видео.html
Someone needs to put Lincoln's NHS hospital, and probably the whole of the local county hospital trust, into the spotlight. People are waiting for days in A&E, even when they have had a stroke, or are suffering from kidney failure. Many people around here can tell you some horror stories about the lack of treatment, ambulances taking most of a day to arrive, misdiagnoses, the difficulty in obtaining an appointment with a GP, and so on.
@@RWBHere Same for Leicester for sure. London was way better, by comparison.
You should have visited Barnet in London. I almost died from negligence there. And when I was in the ward they said I tested for an infectious disease and I needed to be isolated, but they had no spare rooms so they kept we with everyone else.
Too many people in the UK. They have to stop migration. Hope you guys do better under labour as the Tories only seem to care for the rich.
What debate? Socialism DOES NOT WORK.
I used to work for the NHS. After this documentary, the staff on the front end of the service will get disciplined, while the administrators and managers will have lots and lots more meetings to discuss it. And stall will leave. And it will get worse!
Sadly I believe that you are correct - I’ve heard many similar stories from other NHS staff in my local area here in the U.K. where I’ve lived for 23 years and it is a thundering disgrace - we were lucky in my native Ireland before the HSE when we had the health boards, that many Irish hospitals were run properly by Catholic Nuns - those who have a real commitment and vocation to the NHS are being forced out and replaced by staff who don’t really care and have zero commitment to patient care - turning the NHS private (as Labour seem to think) will not fix these problems - at age 53 myself, I am dreading my old age when I see things like this
I know someone who left. There was constant bullying from some individuals who seem to of been raised to god like status by management because they crack the whip to wring every drop out of people till they break.
@@christinewhitrick5669very true.
I remember taking a call from a patient about to jump off a bridge & wanted to talk to a nurse.
The duty nurse didn't want to answer the phone because they were about to go on a smoke break, but yes, turn on each other. I don't know why people always resort to clerical vs clinical, when lack of funding is the significant problem.
@@MalayaC-tn2rlthe amount of paperwork nurses have to do, for it just to get filed away and never looked at again is ridiculous
What they didn’t mention in this documentary is that another hospital (20 minutes away from this one) PRH in Telford is having their A&E closed because officials don’t think we need it, and we as a hugely growing town will have to go over to Shrewsbury to use their A&E department causing even more stress on a clearly already broken system, we as a shropshire county are doomed and I am absolutely certain many will die unnecessarily because of big wigs who don’t have a clue about real life…disgusting.
This what happens when politicians run anything
Trickle down economics....please sir can I have a trickle....oh hold now just one more millionaire then maybe
Why anything is being shut is ridiculous it doesn’t ‘streamline’ anything just adds more points of failure!
@@willsta21 I know, it ridiculous! Everyone saw how bad Shrewsbury hospital was now you have to add another’s (unfortunately growing town) to that and it’s just going to end in disaster! Telford see over 150,000 people per year in A&E far more than Shrewsbury, yet telford can manage without their A&E, we don’t need it! We I think the trust are going to end up killing a lot of people!
@@willsta21 I know it’s ridiculous! Everyone can see how this hospital is already struggling and yet they have decided to close Telford’s A&E, who by the way see over 150,000 people each year, and send us all up to Shrewsbury! Shrewsbury can not even cope with their own towns people let alone ours and neighbouring people! It’s a disaster waiting to happen!
A lot of the problem is the lack of access to GP’s, people wait until they are seriously ill and go to hospital because they can’t get decent or accessible primary care. Fix primary care and make secondary care for urgent cases. This reporter was excellent, so compassionate
Less GPs per head than any other country and funding is diverted to pharmacist and physiotherapists.
Not the Gp to blame but the target and funding manipulation under Tory government post Brexit
@@Bfg12327 There is also less training posts for doctors like GP training for example which is so competitive now and there are much less posts. The government won't increase funding for these training posts, which means it doesn't matter if we have more medical places/students as lots of doctors freshly out of med school can't get work.
Addes to the trouble accessing GP appointment, is the risk factors for men being less likely to seek medical care. The whole "Macho" bravado, "It's just a ____"
The system is now replacing g.ps with nurses, physician s assistance due to lack of funding. G.ps are struggling to find jobs and jr doctors are being discouraged to join g.p training are there are lesser and less g.p jobs
You comment is SPOT ON.
I’m a paramedic in London and it’s the same here. We have a 45-minute waiting rule, as mentioned in the video, all over London. I’m forced to leave patients in corridors every day because there’s no room in A&Es. These decisions are being made at the highest levels of the Trusts, but it’s the patients and frontline staff who suffer.
absolutely criminal that they're calling it negligence in the video, implying it's something the crew want to do. it's policy. it's rationalised healthcare. everyone outside who voted for this is far more complicit than people who are actually trying to do the work, to help
@@27FreddyGthe Left are complicit in supporting ppl that shouldn't be in a country with no sun.
Ppl are dumb As sh!t.
Vitamin D!
And I work in the ambulance service in the South West. We don't have this rule. Although this sounds bad. I think London is a quite a bit different, certainly in the southwest we regularly can have no ambulances to send to cat1 calls. Because we are all stuck outside the hospital. So what is worse? Offloading into a hospital that is full and unsafe or not reaching people in the first place and allowing people to die with their relatives at home with no help. That literally is happening all the time in my area.
@@bigmitch2911 Thanks for sharing your experience & insight. I’m amazed there aren’t tens of thousands of the British public street protesting this situation. It’s as though, if it doesn’t happen to them, it doesn’t matter.
In numerous other job sectors managerial staff & above would lose their jobs & be prosecuted. As someone living with disability I can say I no longer feel safe in Britain relying on the NHS is a thing of the past.
@@27FreddyG
Well, at least the people who vote to spend money recklessly throughout the 1970's untill roughly 2010 and never prepare for the 'grey wave' approaching, are on average the ones most affected by the reality that healthcare can't service all, immediatly, for everything any longer.
Just feel sorry for young people caught in the middle of this. They never voted to waste everything, let it all hang out, and now 'suddenly' after 40 years of negligence the bills have come due.
This reporter is amazing. He is so compassionate, caring, respectful and kind. It clearly broke his heart and distressed him at the appauling treatment and care that he witnessed in A & E, as it did us all. Very disturbing documentary exposing the truth.
he should become a nurse.
I bet he has needed counselling after this for his mental health. This poor man.
I work in a A&E department in a London hospital. One of the busiest in the city. We get bombarded with patients and sadly have to see and bare with patients in pain or suffering until a doctor sees them. There's just not enough staff to cover them all in adequate time. I blame the government for not funding much in for healthcare jobs and increasing the infrastructure
Just remember, this is the fault of politicians and bankers, not the poor fucking doctors, nurses and hca
Well fucking said. @@Cepheidvariable
I was on vacation in Spain. I collapsed and had a seizure. I was rushed to a hospital with a suspected brain aneurism. They wasted no time - I was rushed directly from ambulance to scanner. Turned out I was life threatening dehydrated and anemic - I was kept at the hospital for 24 hours and told to return home - but to wait for 5 days before flying. Quick competent care.
You were lucky you happened to be in a first world civilised country.
@@user-kk7oz1sx9ythe UK is mean to be one as well.
Drink more water.. eye roll
@@twizzizIt's not always that simple. That can sneak up on you. You don't know what caused this person to get to that point. Also, you can drink enough water but be dangerously low on potassium or sodium. That happened to me twice from low sodium. I felt so horrible, more weak than I ever felt before, and struggling all the time not to faint and had no idea why. I found out that my sodium was very low. I was on a low sodium diet and dieretics for an inner ear disorder and was taking potassium supplements (which I found out later can drive the sodium out of your body too), and had the runs. I had no idea what was wrong with me because I was drinking lots of water to replace my fluid. Drinking lots of water without replacing electrolytes can, in certain circumstances drive electrolytes out of your body but I dint know that. The other time I wasn't taking potassium but was still on the low sodium diet and dieretic but it was very hot out for days and I did not have access to an air conditioner. But I was drinking lots of water. I've also been very low on potassium without realizing it for a variety of reasons. It can be complicated.
You will have covered by your insurance and will have received care as a private patient. Because the insurance will pay high rates, you get the best care.
Thank you to the young man who went undercover for showing care and compassion to vulnerable and poorly people.
This young man is compassionate and caring! What a lovely human being! Something has to be done fast here in the UK ,there is nothing more valuable than one’s health ! Out of curiosity do well known wealthy individuals suffer this way in hospitals when they need immediate care ! 😏
We shouldn't thank people for being decent human beings & journalists, we should be angry at the billions of psychopaths who make our world a terrible place to live for no reason
@@xxxxOS You can do both.
THANK YOU ROBBIE I WAS ONE OF THOSE IN A&E SITTING JUST WAITING IN MY DRESSING GOWN FOR 24 HOURS WITH HEART ISSUES. THANK YOU FOR BEING SO VERY BRAVE AND CARING. I ALSO HAVE REPORTED SHREWSBURY HOSPITAL TO THE LOCAL M.P. NOTHING HAS IMPROVED UNDER THE CONSERVATIVES OVER THE YEARS THIS IS JUST A SHORT VIDEO OF THE DISGUSTING RESULTS.
ROBIN I THANK YOU FOR HIGHLIGHTING THESE APPALLING CONDITIONS. CYNTHIA BOWKETT.
I also was in fit to sit when Robbie was there. I had quincy and was unable to eat, drink or swallow, I can't thank him enough. I was sat in fit to sit for 20 hours. I asked if he could check where my pain relief was ( as I arrived at 7.30am and didn't have any until around 12pm) He checked in on me a couple of times to make sure I was ok and if I needed anything. I was there the night the incident happened with the dementia patient (fit to sit was opposite his room) and he was fantastic and coped with it all very well, cleaning up the blood and doing all to help. I was also sat with the lady who had been in the chair for 2 days. It's scary times and this really doesnt highlight just how crazy it is right now up there. Hopefully now things begin to change.
While waiting in A&E with my sick mother I saw an old man on his own, shaking scared and distressed. I sat with him and he said he hadnt eaten for a day while he waited and no one checked on him. I got him some food and water and complained to the receptionist who was sitting opposite him. Managed to get a hold of his son and doctor fast so he was ok. Broke my heart. My mother signed herself out after 12 hours
This is so heartbreaking to hear. Thank goodness you were there yo be with that poor man. :(
I waited 33hrs last November at PRH with severe pneumonia. No doctor, no oxygen. My father waited for the same time whilst having a heart attack. Living in this area is a death sentence.
I am AE nurse and doctors are unmanageable highly politicised spoiled bunch. They need to be held accountable aswell !
@@humptydumphty oh you are brave and deserve a medal. I remember one poor nurse and she was working so hard in terrible circumstances 😢 my daughter is a nurse in Manchester. Its a bit better up there but they still have a hard time. I salute you! It's like being on a battlefield and I know that feeling
PRH are terrible. I was in labour for 36 hours and wanted to go outside for fresh air and as I looked back to see if they'll buzz me out of the ward I saw one of the nurses pretending to have contractions, laughing and then ran behind the desk when I saw her. They also didn't mention that if I was ever to get pregnant again that I would be high risk of uterine rupture because my uterus was completely ripped open during a c-section and had to get a specialst to come and sew me back up.. and me or the baby would pass if I went into labour naturally so I only found that out at 21 weeks pregnant with my second baby.
Now I am unable to bear anymore children. So yeah not the greatest experience from them.
@@chelseaking3353 oh dear god! That is utterly disgusting on so many counts. I'm so sorry that happened to you!
I was waiting (only) 8 hours and went home. I had a pain in the chest like a really big debilitating pain, the ambulance was called, I didn't know what was going on, waited over 2 hours for the ambulance, and the guy squeezed on my chest and it went, and I thought that was it, then they did some ecg and it showed something, the ambulance advised I go to hospital for a blood test and basic check-up, but also said they can't force me to go. asked if they are busy and how urgent is it, all he said is he recommends I go. so I agreed, They didn't appear very busy 8 hour later I got sick of waiting and thought if I have a heart attack then its just my time, and walked home.
Suspected stroke... been there 24 hours and they don't know her. Ridiculous!!!
Heartbreaking!
THAT'S HIS STORY - IS NOT FACT - HE WAS TWISTING THINGS TO MAKE A STORY!
@MY-zx6lz I live in Shrewsbury and I know how bad our hospital is. It's a fact mate. Shrewsbury hospital is one of the worst in the UK.
@MY-zx6lz You make this accusation without anything to back it up. There are so many people commenting here who actually go to these places as patients as well as people who are or were employed there. That's a lot of evidence. What the heck is your motive? Is it that you don't you *want* to believe this is happening?
People can make an almost compete recovery if they're treated quickly. But of course long term sick are all skivres.
This was so upsetting to me because I am a retired nurse..I qualified in 1968 . This just didn’t happen. I saw they were not wearing aprons and the risk of infections must have been through the roof. I’m pleased this has been filmed and we can see what is happening in our hospitals! Let’s see who can sort it out!!
No one will sort it out. Government does not want people, especially seniors and the disabled that are on pensions to get better. Bad care is good for government's bottom line.
Much of the decline seems to have been by design, it cannot be an accident or negligence.
Privatisation is the mantra.
The woes of the UK run very deep, and as many doctors have said it's now beyond repair.
That may be a little to harsh however the Tories have made sure in my lifetime it's not going to be fixed. Decline is now obvious to anyone with the eyes to see across society. Division is the nail in our coffin.
@kevinward7352 woke issues? What are you on about lol, they don’t have the funding or staff and that’s the issue
@kevinward7352 why are you blaming managers and not the conservatives ?
Older folk are INCREDIBLY ignorant. They genuinely cannot understand that things are different because they are so UNDERSTAFFED and UNDERFUNDED. Their time was sooo much easier, but they'll never admit it. There was someone else complaining about younger folks moaning about uni costs, and how he paid his off quickly... he went to uni when it was £1,000 a year, and he thought it was the exact same as paying £9,000 a year. Old folk and their ego combined with ignorance.
Because of this government, so much money is wasted - getting spent on extremely inefficient processes, extortionate private contractors, inappropriate services, and social care.
In fact, the bed blocking mentioned is so common and is almost always due to social issues such as waiting for a ‘package of care’, homelessness etc. - each day a patient takes a bed unnecessarily, it not only impacts patient safety but costs MILLIONS in and of itself. This is not including the cost of delayed care to backlogged patients… I could go on and on…
High speed train line a mere billion pound disaster totally unnecessary.
Come on be reasonable how would the tories and their friends become rich without some of the nhs fund being diverted to them
@@michaelmcginley7930the same as labour
Bloody hell labour almost bankrupted the NHS time for a full open debate on the NHS
I have been in two a&e departments this year as a patient and it was the same. I sat in a chair for 13 hours with no observations done, I had sepsis!!!! I am a retired RN and what needs to happen is to get rid of top heavy management and matrons. You can hire five nurses for what they pay top management. They are not needed neither are so many matrons, then you have ward managers, sisters charge nurses its ridiculous
Well said
Interesting perspective. Why are they not needed? Thank you for sharing
too many chiefs not enough indians
There is a management algorithm brought in by the unions where if you have so many of a certain Band working in an area, you need a supervisor and if there are so many supervisors, they need a line manager, and so many line managers need a manager over them and thus it goes on and on and on. Worked there for 20 years.
@@liliasgordon3565Wrong brought in by governments all colours not unions
This is so depressing.... the whole system needs a reboot, maybe even a complete rethink, it is a crisis for all of us. thank you for bringing it out for all to see.
It worked fine before COVID
Just fast tracked now to private health .. totally done on purpose...no desire to improve . The tories want a collapse . @@loo7784
You know that's a thought that I had right at the end. And I've had broadly positive interaction with our NHS.
Britain everywhere is broken. Not just the nhs
@@loo7784it didn’t. It worked fine before the tories.
I was a newly qualified nurse in the NHS acute inpatient. I lost a huge amount of weight at the age of 23 and was very unhealthy. After 4.5 years I moved to the USA. Starting from the bottom again I immediately earned 3x more than what I earned in England and look after up to 4 patients as opposed to up to 14. There are 11 nurses who work per shift as opposed to 4. I also get an extra 15 minute break to see me through 12.5 hours. If I am sick and need to take a sick day, I can take what I gain, as opposed to being at risk of being reprimanded and placed on the bad list for needing 3 days off work per year for sickness. Every patient has their own room and certainly don’t share toilets or showers. Let’s just say if I move back to England I would never work for the NHS again but would either be in private care or change career completely. The NHS is literally The Front Line. All nurses giving direct patient care feel it and it made a bloody good nurse out of me. I’ll be doing this forever but just in another country who actually sees me ✌🏻
We paid form your training and You are dealing the benefit elsewhere. Nice.
@@FreaksSpeaksthis is unfair to say. She isn’t ‘ dealing with the benefits elsewhere’ , just because uk nurses train within the NHS doesn’t mean they should or have to work in the NHS for their whole nursing career. Yes we are seeing more moving to Australia and America since pay is better and standards of the work environment is better managed and yes so many NHS workers would be attracted to that whether the NHS was failing or not as lots see it has a step up in their career and something new to feel proud of. Please don’t shame those who choose to change nursing paths as just like yourself everyone has a right to live and work in a manner that is enjoyable, safe, comfortable and offers good opportunities. I know NHS is in need in more staff, but we can’t blame the staff alone. Blame the government for forcing this awful environment upon them all.
@@FreaksSpeaks yep. Got my nursing degree for free after working 2500 hours without pay for the NHS within my degree experience. I worked out that if they would have paid for my hours of clinical experience, I would have earned more money than the cost of the degree. So they were clever on that part to say the degree was “free” and then gain 2500 hours of clinical experience. I had a full time degree and then worked a part time job in retail while doing my degree at the time. I came out of university debt free and with a 1st class honors. Got the experience under my belt and now living my best life with my husband in America ! I got out of there and I’m so proud of myself !!! ❤️
@@lauraknight256 Good luck to you both.
@@lauraknight256When are you returning all the UK taxpayers money it cost to train you?
Thank you to the journalist who went through this hellish experience. Being ill is a risk we can’t afford right now.
It must have been incredibly traumatic for him
Yeah, think about the people who work constantly in this industry and then get claps rather than pay.
@@Bfg12327 not all of us clapped, my thoughts stay with the poor patients who were kept totally isolated from their loved ones and died alone
Thats why I always say dont get sick, the NHS will make you sicker
Well said, he is a very caring and brave young man, such empathy with people, patients and staff. XXX
Tracey story broke my heart. Deepest condolences to her family. Watching those family videos was bitter sweet. Such love in that family... Watching Tracey smile holding her granddaughter in that little dress... I have no words.
What a special young man Robbie is, you can clearly see how distressed he was over the lack of care these patients were given. Our NHS is an absolute disgrace and patient care is no longer a priority.
I've been a HCA and a support worker. I burned out of those roles fast. Whilst I was a support worker in a relief home, calling out issues that went against training, ie infection control; as a newbie lead to my being ostracised by colleagues. Long term staff are apathetic because they aren't listened to, the pay is crap and it's beyond stressful. Ofc I reported concerns internally, they weren't addressed and later to CQC, that place was still on green status, despite patients dignity being ignored, sharps bins left out unlocked around unsupervised vulnerable adults with no capacity. I would return to helping people, but the strain on my mental health and eventually physical health was too much. It's so much worse trying to stick it out especially when your colleagues start to target you for trying to do things properly.
I had same experience like you
This is so sad, but the journalist makes a great carer. He respects the patients and you can see that he cares about them. I wish that carers were paid more, as it's a skilled job (despite being undervalued) and it's a shame that it's not respected as such. I was previously a carer and would've loved to stay if the conditions were better, as I loved meeting so many different people. Unfortunately, defunding the NHS is a pretty effective strategy if you want to gradually privatise it, as people are less likely to complain about privatisation when the NHS isn't working properly. We have so many health problems caused/worsened by poverty and privatisation is the last thing we need.
Yes, he is good. But pretty much all of us are when we start out. After a few months, you get weary. After 10 years, you become numb. After 35 years, as I did, you're just counting the days until you can retire and leave it all behind.
@@isobelmatheson8036That's true, unfortunately working for years under stressful conditions can make anyone less conscientious. If conditions and pay were better for staff I'm sure this would improve patient care, but increased funding and a greater focus on prevention are needed for this to happen.
We do everything we can to keep healthy as a means to avoid relying on the NHS. My late Mum died from MND in October ‘23. She wasn’t shown any sympathy, she suffered miserably and I’m quite convinced that when we finally had access to CHC funding (one week before she died) they overdosed her with Midazolam and Morphine to rid themselves of the financial burden. Inhumane. I now have PTSD as her carer having witnessed what she went through & the manner in which the NHS handled not only her, but my entire family. I’ve since moved my father overseas where I know he will receive better care as he ages.
Lord bless u😢 for moving your dad😢. Being orphaned due to medical negligence(me) believe me you done good😭😭😭😭😭
That’s horrific. Even if you pay private elderly healthcare in this country is very hit and miss it’s a postcode lottery. My friend was paying over a grand a week for her mother’s care they said it would cost a further £500 a week to give her a wash. Her mother was unable to eat so she said use the money you would have to feed her and give her a wash it’s outrageous
I work for NHS and me and my colleagues we’ve being seeing this happening every single day. It’s depressing and unfair for patients…
We’ve been fighting for years to change this system but who’s in higher positions don’t do literally anything about our and patients concerns! I think it’s more and more important to make it public what’s been happening inside NHS, so thank you
I sat in a chair for 6 hours at the A&E at East Surrey Hospital diagnosed with ME/Chronic Fatigue Syndrome. When I couldn’t sit any longer due to pain levels in my legs I had no choice other than to place my coat on the floor & lie on it.
Almost immediately a female member of the A&E team was shouting at me telling me I can’t lie down. I told her I can’t sit in a chair anymore because of pain caused by my disability. She kept pulling at my arms causing severe pain.
Angered by my response she instructed three burly security guards to move me. Before they moved me I told them, “If you attempt to move me without the correct training to move a patient with ME/CFS I will consider your actions to be a physical assault “
With that they promptly laid into me, grabbing me under my elbows & trying to drag me off the floor.
I cried out in pain & told them they were hurting me & asked them to stop assaulting me. This was happening in an A&E waiting room with about 70 people sat waiting to be seen. All were witness to the assault.
I reported the assault to Surrey police, stating all 3 security guards were wearing BMVC & that there was also CCTV in the waiting area.
Surrey police did nothing. I read up online about the policy & protocol regarding BMVC used by sub contracted security guards at Surrey NHS Partnership hospitals. Security guards are required to upload all video from each shift.
The WPC from Surrey police told me she was unable to retrieve any CCTV of the assault from the cameras in the A&E waiting room.
She also told me the Security Guard’s BMV footage had been deleted & the case was closed.NFA.
I suggested in my final email to the WPC that these issues should be reviewed.
If an Emergency frontline worker was assaulted the police would do everything in their power to secure a conviction. If someone was stabbed to death in a nightclub the CCTV would be integral to the investigation.
Security guards shouldn’t be allowed to physically assault a disabled patient in an A&E waiting room & have it covered up by the hospital, the hospital’s partnership management & by Surrey police.
@@sgr_sgr If I were you I'd get one of those body cams for "your version of events" (I am not saying you are lying.) to be seen, so you can sue them. Sickener, so it is! I hope you are feeling better. ❤️🏴
@@liliasgordon3565 Thanks for your kind thoughts & suggestions, that’s appreciated 👍🏻 Quite right! With hindsight I’ve realised that if I’d had a phone camera recording or I was wearing some kind of covert camera, it would’ve made a big difference. It’s so tricky with ME/CFS because I was really ill at the time (hence my hospital visit) & my disability was causing “brain fog”, impaired mental concentration & short term memory loss. What seems obvious in hindsight wasn’t even a consideration at the time.
I’ve always perceived an A&E waiting room as a place of safety, so I felt completely blindsided by the assault. I was extremely vulnerable & paid a terrible price for it.
How horrible! Here in the United States the hospitals send out homeless people into the streets to literally die minutes after discharge from hospital. The health care systems need serious fixing.
Why didn’t you stand up? x it’s not like she told you to not lie on the floor because she personally didn’t like, it’s just not allowed so ofc you’d get hurt even more :/
@@Ayamillah they clearly state above that they suffer from ME/Chronic Fatigue Syndrome. If sitting down is too much, imagine what standing up feels like too?
This is absolutely disgusting! This is the uk, not a 3rd world country where you’d sadly expect this kind of failing health service. Billions of pounds are being spent on wars, millions wasted on dumped PPE. It’s a viscous circle, who is going to want to work in these departments under so much stress? This isn’t just these two hospitals, it’s uk wide. If you watch ambulance uk series, ambulances are queuing for hours with patients, patients are in corridors everywhere. People are left to die at home because there are no ambulances for them. It’s horrendous and it’s just going to get worse. It’s imploding on itself . GP’s don’t see patients, it’s over the telephone, therefore missing crucial information on patients who go undiagnosed with horrendous conditions. It’s across the board and it has to change and right now.
GP's use telephone consultations because it's quicker and means they can fit more patients in a day, they will see a pt face to face if needed, it's just they don't have enough time anymore to do so for every pt.
@@mattb7216 Sorry that's BS!! My GP surgery always says it can take about 2 weeks to get a phone call and if I want a F2F that can take 3 weeks or more and if it's an emergency call either 111 or 999. So, phone calls don't happen as fast as you want us to believe.
Billions being spent on management and administration which is just unnecessary
Some third world countries have better health care.
The uk is a third world country , we have been destroyed for a very long time and with more people coming in and ain’t enough resources it’s only getting worse
Glad to be living in the Netherlands. Often people complain about our healthcare system, but they should see this documentary and realize how good our healthcare system is.
The stupid government has overburdened by migrants. Our waiting rooms are full of people who don't speak English but demand they come first
an average of 12 hours and also 26 hours spent in an emergency room. also located in a corridor in the Erasmus MC. no, not 46 hours, but some of it happens. Dumping of patients by ambulance personnel is also not a strange thing that happens.
UK healthcare system was also good in 2010 before the tories got in.
isn't NL known to treat everything with paracetamol? I heard horror stories from people wth permanent damages due to GP not allowing them to go to a specialist or refusing to prescribe an antibiotic
@@luciferin22 In The Netherlands they try to do as minimal as possible and as much as needed. This is a very thin line and sometimes goes wrong. I find this a big downfall of the system. On the other hand, because of the very cautious prescription of antibiotics The Netherlands are one of the very few countries where a lot of antibiotics still do their job while in most places they dont work anymore because the bacteria became resistant. As a cancer patient i can say that they very quickly responded and i got a very good treatment, but that was also because had a very good "huisarts" (GP) who recognized the illness very quick. The waiting time at the emergency department was about ten minutes and i was hospitalized immediately.
How many times have we seen sepsis cases now, especially in younger patients not treated correctly? There is something inheritly wrong with inadequate care relating to this. Unacceptable.
I'm in Scotland working in nhs. It's actually terrifying. NHS is all about the people at the top making a fortune. Patient care is the least on the list of priorities. More managers than patients but still poor management, agency staff bleeding money. NHS staff cuts with minimum amount of staff on wards. They tell you you're not unsafe. you're just uncomfortable.
I was in Shrewsbury A&E in March 2024, I was left to sit for 10 hours, while being told they didn't know if I was having a seizure, heart attack or stroke, and I had to wait to to see a consultant. Utterly crazy. As a small women I sandwiched between two huge men sitting shoulder to shoulder with me, also patients, also in a terrible state. On my left the chap had COVID, no mask, and had been sat in that chair for 14 hours waiting, they knew the had COVID and he was coughing all over me and everyone else. He could barely breathe. The man on the right was rigged up to an ECG and was ACTUALLY HAVING A HEART ATTACK, the nurses where checking on him every 30-40mins and he was told, it's ok it's a mild one! And they were dishing out aspirin to him. I was totally traumatised by the whole experience. I ended up being misdiagnosed and leaving after 12 hours. As a Shrewsbury postcode resident, where the he..ll are we supposed to go?????? It's a total disgrace.
National heart failure service, Defended by celebrities and far leftists as a golden chalice of equality, all while only the most very richest among us can afford private +Extortionately expensive NAtional heart failure service tax.
This is because of the Tories
@@innovationunboxingchannel7170now they are gone, all will be alright.
Why would you stay Sat next to someone who had covid
@@kcmorris4875 no worries now, Labour is in power. Land of honey and money. Good luck.
Be angry with the politicians who have cut the NHS to the bone, not the journalists bringing this to the public’s attention.
(Edit: whilst the first part of this comment still stands, the end of it referred to several commenters freaking out about the journalist not doing their HCA job properly. They've since been deleted, so sorry for the confusion!)
Take your anger/upset/frustration and channel it not at over-stretched, under-resourced healthcare workers, but instead by using your democratic right to vote next week!
As an HCA we are now working on minimum wage. No pay rise has been as yet agreed. You would earn more working at any supermarket.
@@claireemily1983the HCA are worth more than gold. Thank you for your service 🤍
the get enough through everyone paying tax.
At least supermarket staff know when to wash their hands and keep the enviroment clean, help customers when they need it and even go to their aid and not give them contaminated bottles to drink out of. Stop the supermarket comparing hospitals need to take responsibility for their own mistakes. Supermarkets get sued for selling the wrong things to children for instance. Shop workers have always had low pay bur never behave like that its not good enough the journalist has more compassion than the staff. Disgraceful!!
@kristinamasters1663 your judging all nhs staff from a few bad apples 99% of them genuinely care and just wanna help but also want to survive and you know be able to pay their bills.
I spent 12 hours in a corridor of a hospital after nearly two hours in a ambulance in Scotland. This is not just at this hospital. - I was a patient that had to talk to an elderly gentleman that was placed next to me in the corridor who was confused and trying to leave. I had a fever of 39-42 celcius and was talking this gentleman into calming down. When my pain spiked other patients waiting to be seen cared for me because the staff where no where to be found.
don't worry they were busy recording tiktoks.
I hope this goes viral. This is so sad. So scary and wrong.
Shared on fb😢 this NEEDS to be exposed
Another thing that doesn't help the NHS is that many many people are unable to see their GP's in a timely manner so A&E becomes a place for Anything and Everything rather than Accidents and Emergencies
One lady went to A&E with ...depression. Luckily met an excellent doctor who cared for her in the best possible way. In another country, another times.
Yep it’s SO hard to even see a GP now adays. It’s so sad. I really hope labour fixes all this with the NHS ❤
They can say it's not as bad as it seems, they can say it's just this hospital and it's not the same everywhere, but we're the ones in the waiting rooms, we're not stupid, it's a little insulting actually.
Extremely insulting. We’re dehumanised in this process
St Mary’s, Paddington is just as dire.
I was given a 12 hour wait estimate after being rushed to hospital in Glasgow last year with sepsis, I honestly think I'd be dead if my brother wasn't there to kick up a fuss, in the end I waited nearly 6 hours thanks to him. Not everybody has my brother to help out when they are too sick to do anything for themselves. When I say rushed to hospital I mean that the GP phoned an ambulance and after 2 hours waiting and phoning back up my brother drove me to hospital, I'm a transplant patient and need the NHS, I am distressed about my chances in the future if this keeps going. Right enough I'm in my 50's now, how much time am I looking for eh? I'm probably just being greedy not wanting to die forgotten in the one place we count on to help in that moment of existencial crisis.
It's being done on purpose too by the gov
@@FatsMuffinEaterabso everyone needs an advocate
I was a international student from 2019-2022 and graduated, I visited NHS maybe twice and both times had me waiting for 6-8 hours and then ended up leaving before getting to see a doctor twice. Thank god, I am back home now, where the most one has to wait is 30 minutes and we can actually see a doctor.. and yes it is free as well.
If you see this after 14 years of this government, and still want to vote tory. Get your head checked, and good luck living with yourself.
Spot on
And the alternative isn't that great either.
While of course the Conservatives should have resolved issues during their tenure, people like you have short memories regarding Labour or simply aren't old enough to remember their utter incompetence! Labour wrecked the NHS when they were in power. They introduced Primary Care Groups and that is where funding *REALLY* started to fall apart, under LABOUR. They also greatly expanded the use of PFI, resulting in the debts the NHS has to this day.
I am no Tory voter, but if you believe Labour are going to miraculously save the NHS then you are deluded. They took a wrecking ball to the NHS.
@@JackBurton-qp4hc My neighbor died because the tories failed to protect the most vulnerable. Very sorry, but nothing anyone says to me will get me to vote Tory. Ever. After hearing Boris joke about killing off people and watching them break their own rules. I'm done.
@@JackBurton-qp4hc Where in my comment did I mention any political party other than the Conservatives?
I watched as the tories laughed and joked about killing off the elderly after my neighbor died from COVID. They failed to protect the people I love.
But sure, I'm the one who's deluded.
Good luck out there, ok?
Well done the reporter for doing a great job as a HCA whilst raising issues and managing 3 months of that stress!!!
This is beyond insane. Imagine having to sit on a chair, no bed, waiting for up to two days at an airport because the airline screwed up you would be fuming and suing the airline... And here we're talking about ill people in pain who could have undiagnosed life threatening conditions! I have no words...
I've been in this very situation myself. I was taken in via ambulance with severe chest pain. Although the the ambulance DID arrive fairly speedily, when I arrived at hospital I was told that there were no beds in the majors ward of A&E, that I would be transferred to the holding area (a corridor) and to await a X-ray, MRI and CT scan of my chest. This was at 9.38pm on a Monday evening. I took until 5am on the Wednesday morning before I was sent for the X-ray. Another 4 hours for MRI and 45 mins for the CT scan.
The radiologist advised that a Senior Doctor would need to review the images, but because there was no available staff to process the images, this would be done that evening, after the usual surgical rounds had been completed.
I waited another 8 hours and finally decided to discharge myself. Even a hospital that desperately needed beds, spaces and treatment area that i was occupying, still took 3 hours to finally discharge me. If I was having a cardiac event, the fact I'm still alive now is pure luck, not by judgment.
I do not blame the staff on the front line, I don't even blame the doctors or senior nurses. I blame the Chief Executives of these trusts. Yes they have to make the books ballance, but these are HUMAN LIVES. What amount of money is a human life worth???
They don’t care. They haven’t for many many years. They care about their meetings and their wages.
Human life is worth NOTHING to hospital directors, chief executives, agency staff, the doctors & nurses that keep going on strike!
As disgusting as this is, the Emergency departments at the following London hospitals are much worse:
King's college
Whittington
Royal Free
Barnet
Newham
North Middlesex
Ealing
Northwick Park
Charing Cross
@@jamisu5467I’m interested to know why Whittington and Royal Free are worst?
@@StillWatersRD2
Too many staff in the two hospitals you mention do not care, disinterested in patient care & safety, too busy talking at nurses stations gossiping and ignoring patients.
They want more money and keep going on strike. Says all you need to know what they are really about!
That was actually better than i expected! After working via NHS and a number of agencies across the UK over the years this documentary looks pretty tame to be honest. I had a patient in A&E screaming in pain and the doctor kept wandering off and i found her playing games on her phone behind the desk, which is when i shouted at her infront of all the staff and patients to stop playing farms and looks after her screaming patients! The last shift i did in an A&E dept they were so busy that people were literally running round the corridors, and the patients were trying to sneak into the dept from the waiting room due to the ridiculous waiting times, but cause they didn't like agency staff, they wouldn't use my skills and got me to tidy store cupboards for the 14 hour shift. Yes, one lady miscarried her twins on the ward floor that day! Worse still was the actual wards beyond the A&E
This young mn would make a good doc I think. He has compassion, something lacking in most hospitals. Bless you lad. You are a blessing and credit to your family.
We don't lack compassion. It's incredibly easy for people who don't actually do the job to look at the worst examples and assume that's the standard. It's not.
Have you ever looked after a patient with variable rate insulin, aki and sepsis while also looking after 8 others? It's bloody difficult. And that's on a ward.
@@benandrew21 given how much time I have spent around medical professionals as a person with a variety of chronic illnesses I can tell you the vast majority of doctors do not have empathy or compassion and treat patients like objects
We are on a slow decline into privatisation. As an hca we are now on minimum wage and that’s leading to people changing jobs leading to lack of staffing. That’s is the same with nurses and doctors. Wages are to low for what we deal with. We are also extending people’s lives far beyond normal expectancy. In regards to slide sheets, it’s a case of time management. We risk our backs to make a patient comfortable. Our backs are more at risk that a fiction burn. Observation machines are lacking meaning we share between patients. Honestly, you can’t do right for doing wrong
Hca is a thankless job you’re better off in Tesco.
@@kevbillows7113 I agree
@@claireemily1983 unfortunately the chickens are coming home to roost with the nhs.they have been getting away with paying low wages for years now they are fighting other sectors for staff that’s better paid. Now there are plenty of jobs an hca on min wage in that environment is not going to attract anyone I take my hat off to you but in this current climate with cost of living your better off finding something better
@@kevbillows7113 I only work night because on the enhancements but I would never waste my time working days because of the low wage. Fortunately night pay is far better than any other sector that requires no qualifications
Stay working as a HCA if you can, you are contributing to a much needed sector, good speed brother ❤️
Just goes to show that management should held FULLY ACCOUNTABLE for the problems and issues
I love Mister Undercover man, I want to hug him.
I refuse to work for the NHS anymore, I was on the wards rather than a & e, I decided enough was enough when I had 8 patients to watch 2 of those in separate siderooms. Running round making sure they don't feel invisible, doing all washes and turns, changing all their bedding. Urine input urine output. Stool charts monitoring pain and documenting along with other stuff. I was often on my own as a HCA with a nurse, with many nurses not wanting to offer help as they was busy. One nurse put on me and put on me, I hadn't stopped I was tripping over my own feet(I've got MS) I was sweating ...the nurse said to me "are you busy, don't forget urine output" . The entire male bay went mad at her and all defended me, until that point I felt invisible.
The main thing that did it though was a young man severely quadriplegic with cerebral palsy, he was just skin and bones and he couldn't be moved with 2 people without screaming never mind one. He was on 2 hour turns(he wasnt turned for 5 hours)and I had no one to help. The nurse would just dismiss me. He was on thickening fluid and had no drink, I couldn't leave the bay. After 2 hours I finally was able to go where it would be thr nurse allowed me a minute out. I asked a nurse which one it was in and she shrugged, I asked for it to be unlocked. She unlocked it and it was empty and said without any care in her voice...oh well I dunno then. I then carried on looking and went back out to her and said I need this thickening powder...she shut me down with "I'm handing over". It took me another 2 hours before I was allowed to the kitchen to get this much needed powder and give this gentleman a drink. I just wanted to cry all day watching him. I was helpless.
I ended up going mad at a matron that evening. Training always shows NHS past mistakes and I sadi to her how dare they show past mistakes and yet we walk straight back into mistakes. I was crying my eyes out saying how disgusting it is and her sympathy seemed forced. I quit, I'll never go back. We as workers are accountable and if he had something happen to him then it would have been my fault when all I wanted was to help him more than anything
Knowing Care Assistants myself, yours is a familiar story that they repeat. How many of these nurses we call "angels" are actually just lazy and incompetent? They tell me their experiences of dealing with such nurses.
@JackBurton-qp4hc there are some amazing nurses I have worked with who get cracking from the minute they start, have always done their rounds on time etc. But you are right, there have been several nurses who come in yapping, start everything late then complain they can't get everything done. Then want more money. Drives me bloody nuts. The NHS to work for is not something to be proud of anymore.
Terri, well done for speaking out. But it means a good carer has been lost. I don't know what's happening anymore. I do believe nurse training should not be a degree. Its become too theorised. But the bottom line there is not enough ground staff in hospital, and in many care situations,especially nursing homes where almost all residents need full nursing care and help.
You deserve a medal for putting up with that who would want to work for the nhs now it’s an out and out shit show.HCA ect better off working in Tesco
@@kevbillows7113 exactly, I went straight into working in a shop.
Last time I was in A&E I was taken to "fit to sit" with the worst migraine of my life. I was between an elderly woman whom had a suspected heart attack, and a young man with a broken ankle (he'd been hit by a car). I was sat for 22 hours before I begged to go home so I could eat, sleep and take pain relief. In that 22 hours, none of us were seen. It was hell. It was absolutely hell. These poor, poor people.
@@bobbiecapewell5333 did I really just read that you went to A&E with a migraine??
I suggest you Google thunderclap headache. @@danielcunningham6727
Some people suffer extremely bad ones , so yes @@danielcunningham6727
And this right here is why a&e are struggling and people are dying!! You begged to go home and eat and have pain killer why didn’t you just stay at home and do that? Did you not feel a bit stupid sat next to someone who was having a suspected heart attack? My 9yr old son nearly died from having a burst appendix which had actually turned gangrene, he entered first stage of sepsis whilst sitting in the waiting room. The surgeon came in from on call at home and saved my baby boys life. The only other time I have gone into a &e was when my eldest had an allergic reaction to cashew nuts and had anaphylaxis. I have 3 boys my eldest being 16, I would never risk someone else’s safety and life by going into a &e for a migraine!!!
@@bethmackins2433 that’s what sensible and insightful people do. Sadly many don’t.
I remember as a patient myself helping other patients
As soon as they said 24hrs, and stroke, my heart sank 😢 absolutely shattered. That is so efft up.
That and the patient who passed away in the toilet with a oxygen mask was heartbreaking
My dad had his blood transfusion in a waiting area. He was there for 2 days suspected stroke and had to sit in a chair and sleep for 2 days. It is worrying and I would advise everyone to look into private health care the NHS is broken
As a soon to be retired nurse, I can honestly say that I am appalled at the scenes . But it is the same most places. What needs to change is the way that whistleblowers are treated. Computer technology should not be relied upon . The NHS is heading for a scandal like the Post office. I could tell you loads .
Me too. I left 3 years ago after 25 years. It made me ill.
@@lauracowling54me too.😢😢😢. We victims
@@vlong37 I was dismissed as I have previously said which amounted to blatant disability discrimination after almost 20 years in the job. The reason, one manager with an "admin" skill set made a false allegation (which they later dropped) and that escalated in the typical NHS fashion. I have relayed some of my experiences here only to have them removed. I too could tell you lots!
vLONG THEN YOU MUST NTELL US ALL WHAT YOU LKNOW ,IF YOU DO NOT HOW WILL THINGHS CHANGE DEAR i AM GOING TO TELL EVRYONE HERE WHAT IS GOING ON IN THE NHS PEOPLE HAVE NO IDEA WHAT IS COMING TO THE UK AND EUROPE AND WHAT IS GOING TO HAPPEN TO HUMANITY .
FOR 13 YEARS I HAVE KNOW THAT THE AMERICANS WANT TO BUY THE NHS THEY HAVE ALREADY BOUGHT OWN MANY AMBULANCE SERVICES AND I KNOW MANY OF THE DRIVERS PERSONELL WHO ARE WAY OVERCOME WITH THEIR WORKLOAD . AND THE DREADFUL STRESS THAT GOES WITH IT .
CONSERVATIVES HAVE DELIBERATELY FAILED THE CARE OF THE NHS THE CONSULTANT DOCTORS , REGISTRARS , TRAINED DOCTORS, JUNIOR DOCTERS, TRAINING DOCTORS, NURSES CARE ASSISSTANTS DOMESTIC WORKERS CLEANERS ALL EVERY SINGLE POSITION IN THE NHS MENTIONED HERE ARE VASTLY SHORT OF STAFF SO SHORT IT BEGGARS BELIEF .
WHY IS THIS NOT NEEDED COSTING THE NHS MILLIONS IN DALERIES FOR MAKING HELL OF A BLOODY MESS OF ANYTHING EVERYTHING* BECAUSE THEY ARE NOT MEDICALLY TRAINED JUMPED UP PFFICE STAFF WHO BLAME THE REAL HEROS DOCTORS NURSES ALL THE STAFF MENTIONED ABOVE PEOPLE IN CHARGE OF WARDS NOT NEEDED A NURSING SISTER OR STAFF NURSE YOU NEED A SENIOR NURSING SISTER OR STAFF NURSES - FOR WARDS FOR CASUALTY-- DEPARTMENTS
i WAS TOLD BY A CONSULTANT SURGERY HOW MANY NURSES START THEIR TRAINI NG LEAVE BEFORE THEY FINISH THEIR TRAINING . THEY GO TO UNIVERSITY FOR 18MONTHS TO GET PART OF THEIR NURSING DEGREE THEN AFTER THAT TIME COME ON THE WARDS . oH BIT OF A SHOCK THAT IN FACT HELL OF A SCHOCK SO MANY DO 3 WEEKS SO SHOCKED THEY LEAVE SOME DO A FEW MONTHS CANT STAND THE SHOCK OR THE PACE AND DEALING WITH SICK PEOPLE AND VERY VERY VERY ILL PEOPLE , AND SOME DO THE FULL 18 MONTHS MAKING 3 YEARS IN ALL AND STAY FOR TWO OR THREE YEARS THEN LEAVE ,0
SAME WITH DOCTORS COMING FROM AFRICA GTHEY DO THEIR DEGREE IN AFRICA COME TO THE NHS FOR 5 YEARS WHICH IS GOOD OF COURSE MINUTE THE FIVE BYEARS UP THEY LEAVE, LEAVE .LEAVE -, WHY
THEY ARE THEN TRAINED AND LEAVE THE NHS WHICH IS AMAZING TRAINI NG THATS WHY THEY COME HERE IN THE FIRST PLACE THEN THEY GO TO AUSTRALIA WHERE THEY ARE PAID VERY NEARLY DOUBLE THE AMOUNT OUR / DOCTORS ARE *
NURSES CARE WORKERS DOMESTICS CLEANERS ARE ALL LEAVING . THE PAY IS POOR FOR WHAT IS EXPECTED OF THEM AND WORKING IN DISMAL UPSETTING CONDITIONS .SO WHO CAN BLAME THEM LIKE THE AFRICAN DOCTORS LEAVING FOR AUSTRALIA WHO CAN BLAME THEM.
SUNAK STARMER ARE BOTH MEMBERS AVID SUPPORTERS OF THE WEF , 52 THOUSAND A YEAR MEMBERSHIP AND AGREE SUPPORT THE WEF AGENDA AND STARMER TOLD US ALL LAST YEAR HE WILL DO WHAT DAVOS TELLS HIM TO DO JUST AS SUNAK DID HENCE THE MESS THE COUNTRY IS IN WITH THE NHS MIGRANTS ETC ,THE DAVOS ELITE FOLLOW THE WEF AGENDA AND IF LABOUR GETS IN THE NHS WILL GO HE WILL BE SELLING IOT OFF . HE WILL NOT TELL YOU THAT OF COURSE TORIES HAVE ALREADY RAN NHS INTO THE GROUND STARMER LABOUR WILL FINISH IT OFF
THE PNLY ONE WHO IS GOING TO REVAMP IT MAKE IT FIT FOR PURPOSE MR FARAGE REFORM PARTY
i HAVE VOTED TORIES ALL ME LIFE 61 YEARS NEVER EVER AGAIN AND IF LABOUR GET IN YOU ARE VOTING FOR YOUR OWN DEMISE AND MOST CERTAINLY THE END OF THE NHS
ITS WORTH FIGHTING FOR SO VOTE LABOUR AND TWO YEARS TIME YOU WILL BE EWANTING TO LEAVE ENGLAND IF LABOUR GET IN I AM GOING TO BUY A HOUSE IN PORTUGAL THE UK WILL BE WIPED OFF THE MAP WITH STARMER
The allopathic treatments are not working. Our family experiences here in Australia show going to hospital causes expedient death, worsening of conditions, and in the case of child birth leaving with new ailments. Nurse having suspected heart ailment refuses to be taken to hospital, saying it’s too dangerous and instead was asked to be taken to her home.
I live very near this hospital, and have been unfortunate to stay there for a few nights on a couple of occasions. The conditions I experienced were substandard at best, but not due to the lack of care and compassion from the staff, but simply the issue of overcrowding and incompetence from upper management. I remember once as a child having to wait 17 hours before being examined for a suspected concussion. In my more recent visits, I remember being rushed through different units and moved beds on multiple occasions simply to make room for people, which the nurses themselves told me shouldn't be happening. It's really disappointing, but I am hopeful that with the new wards they are currently building, it may help to ease these problems.
I’m working in NHS for 7 years as bank HCA and never seen so bad like now staff is struggling on the wards no staff ,but no shifts available for bank staff to book shifts and full fill roles however it’s looks like some is doing this chaos on purpose !!!!
in the Northwest Hospitals, most bank shifts aren't available anymore due to funding, it's the governments fault
My 72 year old mother in law was taken to A&E last year. She spent three days in a public corridor, on one occasion we found her in just a top and adult nappy, on show to all. One day we visited and the staff couldn't even find where they'd put her! Disgusting. She never really recovered from that hosptial stay. Took days to get her on a ward - then she was unsafely discharged before she was ready and was taken straight back to A&E by amublance the very next morning. Back in the corridor queue for a bed on a ward she'd just left.
Having had a situation for 90 days now with 9 ambulances, 2 overnights, 2 other visits, they are on their knees. I met one employee in the corridor trying to find the location of the dept I was sent to and she 'whispered'.....follow me. I am not supposed to be here but each dept has their designated thief for the night where we go into other depts and 'borrow' masks, hypdermics, gloves, equipment,basics. It has been a stunning experience. With the GP saying go to A & E and stay there until they fix you and the A &E saying, we are same as your GP and we say go back to them and sit until they fix you. 3 years ago my friend went through 1 year of consultants, testing, meds, etc only to find out that she had high cholesterol. It's a very dangerous place and the system is top heavy with management not fit for purpose
Absolutely chilling and honestly frightening to watch. The lady in dreadful pain in the corridor and that poor man who had to go to the toilet in public was both upsetting and shocking. 😢😢 It’s appalling what’s happened to the NHS. It’s become a shell of its former self, and it’s getting worse by the day.
the Austerity! the Austerity! the Austerity!!!! the word of austerity keep coming up in my head when I am watching the documentary.
I misread 'the world of austerity'
And laziness, lack of compassion
This is one of the most heartbreaking documentaries I've ever seen. I'm terrified of my family going to hospital. God bless Robbie 💖
This is such a difficult but an important watch. I worked on a couple of medical TV shows for Channel 4 and BBC 2, a few years ago and saw firsthand the challenges the medical staff are faced with, day in day out. For me, this tells me that it is really important to take care of my own health as much as possible in regards to lifestyle and diet to avoid being in this kind of situation. Of course my health can take a turn with no fault of my own but this is the only thing I can do to help myself.
I'm so sorry for that reporter having had to go through this to expose the truth.
I live in South Africa and I can promise you it is much worse in our state hospitals 😔
Yep. Shocking care. I sliced my eye on rusted metal, went to A&E and waited 2 hours to even be triaged. I was 8 months pregnant and in extreme pain. Then when I'd having the baby, I was given a catheter against my will which gave me a stonking in infection they refused to treat in the beginning until it turned rancid. I was given 27 stitches without working anaesthesia. Shrewsbury and Telford are horrifying.
Medical abuse and trauma. You no doubt have some kind of ptsd from that. I wonder if you could sue
OMG!
Omggggg 😮
This is the problem. The more people sue the more resources are stripped away.
@@circularisnotthis not really, the NHS has insurance, if someone successfully sues them their insurance premium goes up, they don’t loose the amount the patient has been awarded
I'm now 62 and I have 2× Lung Diseases and 4 other curious conditions, I to have been exposed to this kind of treatment in A&E Manchester.
2 years ago I called my Son to come back to the hospital and collect me, I had then been sat for 17 hours in A&E.
Then when my Son arrived I asked for the form to sign myself out, the nurse never returned after 20mins I walked out of A&E with my Son.
9 hours later they called my home and spoke to my Son, it was to notify him I had gone AWL.
SO, so sad to see the NHS in such a shambles, I always held great respect for our health care system.
Sadly it's something else our not so graet country has lost, why the government have allowed this to playout is beyond my comprehension. 😢
"SHAME ON THEM ALL I SAY". FROM Tricia M40.
So sorry to hear of your experience. I've had similar experiences at Blackburn hospital with my Dad. They were good with me a few weeks ago when they suspected a stroke (it wasn't thank goodness) but I noticed all the poor souls on trollies on the corridors 😢
Well done Robbie, your work will count
Out of curiosity, I've been comparing some data between Italy and the UK (Italy having adopted a system similar to the UK and not being a famous big spender like France or Germany, but equally having a lower GDP and higher debt than the UK). Its health service, although far from perfect, is not considered to be 'in crisis' like the UK. Here are some examples to help put this issue in context.
(per 100,00 people):
- nurses 16.8 (IT) 7.78 (UK)
- doctors 412 (IT) 166 (UK)
per 1,000
- hospital beds 3.2 (IT) 2.4 (UK)
- acute beds (per 100K) 12.6 (IT) 6.6 (UK)
- acute stay duration 78 (IT) 90 (UK )
spending on healthcare (per capita, dollars)
- Italy 4291
- UK 3791
I am overseas nurse in midlands i notice one think Doctors are not accountable hereor very little and very spoiled nurses sometimes have to remind doctors about patient waited 6 hours needs to be assigned. They don't care yet we burned out !
I am an Australian but have lived in the UK for 30 years. Have you looked at their system? Many more people have private insurance so takes some of the pressure of the public system. I have never seen anything like this over there...
I don't think there's a private A and E. Perhaps there should be? It might remove pressure...
@@AmandaMakeUpAndMore might be problematic I guess... you can get a gp appointment anytime so more things might get picked up by them. Something needs to change... I noticed when I have sat in A and E that the three Bs are very common... Balls, Bikes and Booze... might need there own department... including the PFOs -pissed and fell over :)
@@elizabethforsyth3054 I trained in nhs now retired and live in Australia. Up until recently I would have agreed with your comment and we are certainly not as far down that slippery slope as the uk. But things are changing here. We are finding it harder to get appointments with gps, even going another practice is hard. My adult daughter has been recently diagnosed with type 2 diabetes but can’t get a scan for 6 weeks. Previously it would have been that day or the following day. We are now taking out private cover despite not reaching the bracket where one pays more tax for not having private cover.
We hear lots of adverts for overseas doctors and nurses. But our immigration levels are way too high 700,000 when we only have a population of 26nillion. And for he first time Evernote visas are being cut in numbers , even visas for health care workers.So things are changing. The whole world is short of health care professionals.
While, I'm sure they are understaffed and the workers are swamped, there is a general attitude of "can't be bothered" by loads of the workers shown here. That's the most concerning bit. Even if they have a lot on their plates, if they actually gave more of shit, the care would be greatly improved.
This reporter has done incredible work exposing this. Even his level of care towards patients was far greater than any of the other workers around him.
You lose empathy working in the NHS, everything that shocks the average person becomes the norm to NHS, people bleeding, being sick, fitting, heart attacks and dying. There needs to be something to put empathy back into staff.
Empathy won't solve anything. Better salaries, more staff, more hospitals, more GPs, better social care, mental health care, list is endless.
None of that will be fixed by over worked underpaid staff having empathy
It's not about empathy in the staff. At the end of the day, hospital staff need to be the sort of people that can handle the worst of life without it getting to them on a personal level, otherwise you'd have a bunch of doctors and nurses having crying fits and panic attacks rather than even attempting to do their jobs. A level of detatchment is necessary. What you actually need is the amount of staff, space and resources necessary to deal with the patients and their illnesses properly.
@@sickofit1574 that's another thing too many people are coming through the door of hospitals. People need to look after themselves more. Food and lifestyle are key
Ive just started an Access to Nursing Course. I also read today on RCN that only 23,000 people have opted to study nursing at University this year. I wonder why. I hope I'm strong enough to see this through.
I worked in the NHS for 16 years, Understaffed with the on the ground workers, plenty of useless managers who talk and talk and talk and do nothing except make matters worse. Need sacked or re-emplyed as cleaners. The Government needs cleared out too. An absolutely horrible environment. What do the GPs do, hide behind receptionists and take home big pay checks. Am an sick watching this inhumanity. God Bless anyone who needs hospital treatment.
@@jenniferwalker6456 These managers could not do a cleaning job. Most have worked their way up the system with no transferrable skills but they either know someone or have been "seconded" into a higher ranking post and networked with the other numpties so have "friends in high places". The Unions support this too.
I agree with a lot you say but please value GPs - they work unbelievably hard in very difficult conditions. There are a lot of time wasters who are taking appointments away from ppl who really need care.
Great.
A sheep who falls for the propaganda against GPs which is being pushed by the same people destroying the NHS.
This is exactly the sprite they want.
Enjoy the privatised system that is coming soon.
@@carolinepark4033 perhpas if the "time wasters" were treated early, instead of their symptomps ignored and let to become chronic or acute, then there wouldn't be so many ppl who "really need care". The system does not work to prevent or treat early. Thats why so many people in uk are sick, because they get ignored until they become really dire and institutionalised and damage is so bad that there's no going back. If treated early most of these chronic conditions are preventable.
I originally come from eastern Europe and I can tell the difference in how things are being handled differently here. There's much less bureaucracy in the UK, much less paperwork to do, most things can be sorted by calling HM Revenue, online and via post. Where I come from it's more of an old school fashioned going to the some government department office building, waiting for an hour in a queue before getting your paperwork done by a rude aging office lady, all at very inconvenient times of a day when everyone is at work. Bloated government. The difference is when you are told something is going to happen, it is going to happen. In contrast here in the UK, things usually only work half way. When you enquire, nobody knows and often time I feel like they don't even want to know. If you have an issue with your employer pay, you call HM Revenue, they refer you to ACAS, they refer you back to HM Revenue and so on. When you need P45 from your employer, you have to request it million times before you get it. If you have a plumber coming, you're lucky if he's going to show up at all. Time scheduling is pointless. In my experience people in the UK are lot more polite compared to eastern Europe (on average), but much less reliable. Sometimes I feel like they just don't want to offend you so they promise you something they already know they cannot or don't want to do. Bit more honesty in British society would be good instead of all the "you alright mate" and "no worries mate" and "all good mate"...
I can relate to your experience. I'm Eatern European by origin too. I would rather prefer people being more honest and straight forward with me and tell me how things are. However, politeness is much better over here.
Also I LOVE YOU CHANNEL 4! You always show what needs to be seen and talked about
The last time I had to go to hospital was about 2 years ago because I was slashed in my leg whilst working on a construction sight. My leg wasn't bleeding badly but needed stitches as it was a 2 inch cut and you could see all fat and muscle tissue. I was seen within 4 hours which is great considering the business of the hospital. However, my leg was never fully and thoroughly cleaned, it was lightly doused in salt-water and I was given only 4 stitches by a really junior nurse. This lead to my cut becoming infected and having to go back to A&E twice. The first time I went back I was just given 'sterilised water' to clean my cut and then told to go (this was obviously really rushed) and the second time I FINALLY got proper treatment. My cut was properly cleaned and I was told that I should have had around 12 stitches instead of 4. Because of this I now have a huge scar and massive nerve damage because of my lack of care. This is the kind of slap-dash care that the NHS is now accustomed to. I feel so let downed I now have to live with a massive ugly scar and nerve damage because no one paid me any attention.
This is in totally contrast to when I had to have my tonsils taken out, thankfully I was able to afford to go private and my experience was completely different. The nurses were all lovely and had time to chat to me and reassure me of any worries or concerns, I was even able to have a lengthy conversation with a nurse about her cat as we both owned the same breed. After I had a bad reaction to the anaesthetic I was immediately seen to and had a nurse check on me every 20 minutes. I was fed and kept hydrated. They could never do enough for me and made me feel so safe and secure. This is all because they were allowed the time to do so. They weren't overwhelmed by patients, they weren't up against time constraints, no one was asked to do more than their job description. There was even a woman who's entire job was to go around and take patients food orders for when they woke up from surgery. It felt like a completely different world. I feel like I experienced what the NHS was like before all of this pandemonium. It was glorious.
My 84 year old neighbour went in with a kidney infection, waited 22 hours in the corridors. Things are seemingly dismal out of hospitals too, an 80 year old waited 9 hours for an ambulance, she ended up passing away in hospital.. to book a doctors appointment you are asked to do this online. Wait for a call back from a doctor who has to judge if he needs to see you or not, or like I had recently, was seen by the pharmacist instead!
It's just getting worse. My dad had a blackout and a bleed on the brain, they just left him in a corridor for a few days. I've had a consultant laugh at me and dismiss my symptoms and refuse to believe what medicine I'm on. I've worked with GPs and the amount of times I've had patients going "Well if you won't see me, I'm going A&E" even though we've said the doctor will see them, just in a few hours time in an appointment. It's going to take the new government a massive effort to change ANYTHING for the better.
It is really appalling....however not as bad as Mental Health Services. My son could not get a bed anywhere in the country, even though his care team, social worker and consultant psychiatrist said he needed to be admitted 🤷
Same with my nephew. He was in hospital but they discharged him after him begging them he didn’t feel ready or right, they didn’t listen. He left hospital went home and took his own life.
@@Felicity2121 oh I am so incredibly sorry for you and your family's loss....it's just totally heartbreaking. 😭😭❤️
CAMHS Waiting list is 2 years as well 😳
This is crazy to watch I recently was in Brighton hospital for an operation and it was perfect the nurses had everything they needed
Here in Canada we have a similar health-care system (free) and it's suffering severe staff shortages across the entire country. Before, it still had a slightly different approach to people in agonizing pain, especially women and has gotten worse. You're discouraged from verbalizing for fear of being labeled overly dramatic and most certainly aren't given pain relief beyond an anti inflammatory or otc analgesic. It's the overwhelming attitude towards pain and use of pain killers since the miid 1990s. It's become taboo now. I may be speaking a great deal from my own experience though have encountered other women in hospital who've suffered similar lack of care. I languished between doctor visits, out patience departments for several months after my initial CT scan showed a ruptured disk report seemed to be ignored. I was told it showed that I had only soft tissue injury. Until it totally ruptured, breaking off bits of bone that touched my spinal cord. Even then, after losing feeling in my legs, I was still labeled as a drug seeker and put in the hospitals mental ward where care became barbaric. Food wasn't allowed in my room where my bed was a hard wooden frame with a thin mattress over it. I was told to join other patients in a common room for meals. I dropped from 145lbs down to 112lbs and developed thrush. Couldn't void bladder and bowels. I begged to see an old orthopedic surgeon I had previously seen and when he did agree to come I was finally rushed to a city hospital where I had emergency surgery. This all took 5 months or so. Times a bit foogy as it was spent without sleep and in blinding agony that was met with contempt by nursing staff
Once in the larger city hospitals neurosurgical ward I roomed with a woman from my home town who had experienced blinding migraines and had the same contemptuous treatment. One day a group of doctors came to her bed, pulled the curtains to deliver her the news she had multiple brain tumors. None were treatable. So while I spent months learning to walk again... She didn't have that luxury of a disabled recovery.
This recent attitude being taught to doctors and nurse that anyone needing or wanting stronger narcotic pain relief is just Wrong. To be told "we don't use that anymore" because of stricter guidelines by the government is compromising patient care. To put the onus on the problem is the patient that won't respond to other analgesics as if it's their fault for not trying is insane.
Now we truly can't even see a doctor. Hospitals have closed all around and you must travel just to find an out patient department. I lost my old doctor when he retired and waiting years to get a nurse practitioner and now can't even get a phone appointment due to lack of staff at the medical clinic. That's how backed up they are. You call and it goes to voicemail message saying they don't return calls. It's all really pointless. I need prescription changes but would have to travel an hour and sit for several more hours to ask an over worked out patient doctor.
Canada’s healthcare IS a joke! I hear you loud and clear. I had a similar experience as you with ten doctors not believing that I had a severely pinched nerve in my pelvis. I was abused, neglected, misdiagnosed, mistreated and left poly drugged for years. It’s only because I got help out of province and in the US that I was properly diagnosed. I had to hire a nurse consultant to procure my life saving surgery. Canada provides third world care.
I feel like crying watching this.
A and E departments have shut all over the country. As an employee for two different trusts, I can confirm this is becoming the norm. It is heartbreaking being unable to care for patients the way we want and need to. From the ambulance service, to ward level care, and on discharge and needing extra support at home, or a care home placement, every level is failing dramatically. I don’t know how it will ever be fixed. Even needing to access services as an outpatient takes too long and is too inefficient.
I wish I could say what I wanna say. I am a HCP, 13 years now. It is heartbreaking seeing what is becoming a "norm". I agree. I can't see how things will improve. It's almost like the NHS is too far gone. It will take a true miracle to revive it, pardon the pun.
Come to Yorkshire, where they shut some A&E departments and then wonder why the ones that are left can't cope. kirklees is a prime example of this. dont worry, though, because you can treck all the way to Halifax on roads that you can sit on for hours at stand still.
ITS BEEN UNFIT FOR PURPOSE FOR YEARS IT REALLY NEEDS TO CHANGE!!!
Nearly took a stroke myself watching this! Far too many neglected patients, no communication / proper management and staff so used to it they dont care!!!! 😢 I work in the NHS (on sickleave) and I am so upset and disgusted at this! Vile!
This is the result of people sitting behind desks and closing hospitals and not fighting for them to stay opened! They dont have a clue! I hope things change after this!
I once was left waiting in A&E for 23 hours after a suicide attempt in 2022. I was treated horribly (not by nurses, but CRHT), but I knew there was nothing they could do. I have had friends who were placed in rooms, which were dangerous for them to be in due to risk. I hope whoever coming in next can help the NHS and bring it out of crisis. I know my experience is not a physical emergency like most attending, but the lack of compassion the system has shown myself and others was horrible, and I dont wiSh it on my worst enemy. It's not the doctors that are causing this. it's the lack thereof. Many cases like this are a choice between braking the rukes and which hsd the least effect on a patient. Truly hearbreaking and my heset goes out to all the doctors at that bospita and any in the UK.
I live in Shrewsbury , and at the rate the housing estates are coming up this is hardly a surprise. This town must be double the capacity it was 5-10 years ago .
I could tell of many events as a frequent patient attending A&E & a couple about my children ~~three of which I’ve written below & also witnessing the “care, not care, the neglect” of the last hours of a elderly lady’s life.. She was suffering in pain & just wanted the nurses to just move her legs every now & then.. it wasn’t much of a request. I had to ask the nurses to help her several times during the night, as she was getting so upset with the pain & discomfort. I was crying inside hearing her calling out to the nurses to “please help me”
The nurses started to getting angry with me, saying to ignore her.. This was because I was buzzing them asking for them to help her, so they moved her to a side room & shut the door on her, you could still hear her crying in pain… calling for help & they were sitting at the desk ignoring her… No one bothered with her.. 🥺Her son came on to the ward looking for her, a bit shocked she wasn’t in the bed, he’d left her in the night before.. I told him what had happened & he thanked me & said he was putting a complaint in. His mother died the next day.. All she wanted was some kindness, comfort & love in the last hours of her life.. Something I’ll take with me as this deeply shook me to the core.. 💔
The ones that affected me quite bad as in a personal level..was my son was having an asthma attack we were sent to the childrens A&E dept.. The doctors had left the department as it was the end of their shift, no one was in the children’s department my son’s condition got very serious.. His breathing was very laboured & gasping for air.. His neck was sucking in & his abdomen/chest, I thought I was losing him, 💔
I had to scream for help, calling doctor help my child, carrying him in my arms… I rushed round with him to the locked main A&E doors… I managed to get the attention of a doctor we were rushed through to resuscitation room, back to back nebulisers & additional meds he wouldn’t of needed as the nebulisers weren’t working it had gone too far.. Thankfully after 4 hours in resus.. they finally got him to a better situation that he could be warded..
Another occasion happened with my daughter we explained all the details to the nurses she was bleeding way to much (Lady issues) & was left waiting in the A&E was a few hours.. I had to keep telling them she was feeling really unwell they said that she would be seen when a doctor was free.. I saw the colour from her lips go wax like, she started to pass out.. Luckily a doctor walked in calling his patients name.. I called out for help then everyone rushed in to us.. Dr was shouting at the nurses, ‘why had no one told them’ You could see he was angry.. she was put on to a bed & moved to a cubicle, long story, short my daughter had to have two units of blood, blood transfusion & a stay in hospital.. 💔
For me I’ve had a few bad experiences in A&E… This is one of the worst experiences I have had. I attended A&E with a hypertensive crisis, PB (blood pressure was dangerously high) it was 240/105 (normally mine is 110/60 I was told to sit & wait. After asking how long they would be before the doctor would see me.. They just kept saying waiting times are just over 4 hours. 4 hours later any closer to seeing the doctor… we’ve had to attend an emergency.. (No problem that’s what A&E is for) I waited 24 hours, yes 24 hours before I had my BP checked, I was still in hypotension crisis, my legs had swollen I couldn’t walk, as I was sat 24 hours in a hard plastic chair…nurses then rushed to get me seen. I could have had a stroke waiting anytime… I ended up with swollen legs the stress caused my gall stones to play up then had to be then admitted for a week.. A gallstone had got lodged into my bile duct… my goodness the pain.. if you know, you know 😖😩 💔
As someone with experience in American Healthcare systems due to sports injury i have experienced that nurses are just like any other profession, there are some good ones, most are mediocre and the rest are horrible. The issues are not their doing, but the lack of organization and compassion enlarges the issues. Admin and leadership shouldn't be giving warnings, how about go down there and assist and model what the standards should be
A very difficult watch, but thanks CH4 for putting this out there
Absolutely heartbreaking 💔
We deserve much better
I'd happily pay for NHS. even if it's paying for blood tests at gp. that's how Norway does it.
What do we do for the people who can’t. It should be free at the point of access, low rate for non-residents visiting the country. It’s our inheritance handed down from generations who cared about people’s health. We have to protect it, free, at all costs
@@east_coastt Lol, your attitude is exactly the issue.
you *DO* pay for the NHS! You pay for the NHS every month when you pay tax. The NHS is not free; it's free at the point of use. The NHS is in this mess though political choice - we've had a party in power for almost 15 years now who are fundamentally opposed to a nationalised, tax funded healthcare system. Jeremy Hunt (then health secretary) co-authored a book calling for the denationalisation of the NHS, arguing in favour of a USA style insurance base healthcare system (under which many people die each and every year from treatable or preventable health conditions due to the lack of ability to pay for medications and/or treatment, or go bankrupt having to find the money to pay for healthcare - this is *NOT* a better option! It's a better option for shareholders of private healthcare companies).
"I'd happily pay for NHS"
I am and have been for 40 years, a lot of my income goes to it!
Few years ago my husband had a pre stroke and nhs nurse told me to take him home and if its comes again then call the ambulance, after my shouting in the hospital corridor the foreign doctor heard me screaming he said to the nurse take my husband in for further check his health in the next 8 hours he decided to operate on him. If this doctor didn’t hear me I probably would have my husband with me now. ❤
The Royal Sussex County A&E in Brighton is just as horrific! Source: 2 friends who are HCA and RGNs respectively in that A&E dept.
In their defence, the children’s A&E is excellent. Always ask to be taken to Worthing in an ambulance or if you can get there yourself
IM IN TEARS
This is terrifying
This is inhumane
This is traumatic
And this is a first world country … WTF
everyone should watch and read "This is Going to Hurt" by Adam Kay. it succinctly captures how it is to be a healthcare worker in a very overwhelmed field, and how severe underfunding of the health system disadvantages not only the patients we need to treat, but also the doctors, nurses,, techs, and officers who work under a failing system.
And that was likely covering a “good” period in the NHS…..made me cry at the end
i’d also encourage everyone to look into physicians associates. The government have created grants for GP surgeries to hire non-doctors, despite there being a shortage of doctors within the NHS. Not only are they degrading the care, but they’re making it so that you don’t even see a doctor when you’re ill
I work in primary care atm and my mum is a GP, the issue she says with physicians associates is that due to the fact they aren't trained to the same level, all their decisions have to be run by a GP, so whilst they save on GP's time they don't actually save that much as the GP still has to triage them and check over the decisions made by the PA's.
@@mattb7216
Surely much of a GP's time is renewing repeat prescriptions, which a PA would be perfect for? There is an admin burden that could be relieved in all sorts of such areas, is there not?
@@JackBurton-qp4hc- PAs can’t prescribe or order scans, so they can’t fiddle with a medication review. Pharmacist might.. but PA is useless.
They are who you will see when you have a cough that could be an infection (doctor still prescribes meds) and it could be cancer, but PA training isn’t suitable to know difference.
@@JackBurton-qp4hc PA’s cannot prescribe, they’re less trained than doctors and they have much higher rates of deaths and never events (i think 10x but don’t quote me) than doctors
@@JackBurton-qp4hc they could be so useful if they were being utilised correctly, as physician ASSISTANTS like they used to be called, but now they’re being used to replace, so actually just creating a more unequal and dangerous healthcare system
I work in mental health in the NHS and a lot of the issues in this documentary are the same over the corner in mental health. I am newly qualified and basically split myself into 40 pieces trying to do everything I can for my patients, yet it’s an uphill battle because I’m just fighting against the shit show that is the NHS. I became a mental health nurse because I wanted to support people and empower them, so it breaks my heart when people are failed by the system, and in turn, I am the person who they believe has failed them
My 92 year old late father was discharged from hospital at midnight in only a hospital gown.
They lost all his clothes .
He collapsed and had to be taken to a carehome with a bleed on the brain.
Readmitted to hospital an died alone.
Due to covid I couldn't see him until he was in the funeral home.
Absolute disgrace
That's appalling.
So terrible 😢
My dad died alone too as we were not allowed to be with him
Terrible. I’m so sorry for your loss and under such devastating circumstances. Your poor Dad. Possibly A tax payer his whole working life to be treated like that by the service he’s paid for.
broke my wrist in august 23, walked into A+E and was in a x-ray room within 5 minutes. had my wrist x-rayed, repositioned, plastered, re x-rayed and was leaving well within 90minutes. the hospital is less than 10 years old and well funded. Shows how much funding the nhs properly with no corners cut matters
Where? What hospital?
@@biomorphic southmead - bristol
I had to go to A and E last week due to severe self harm and the waiting room was absolutely rammed, over an hour wait just to be triaged, there were elderly people and children in pain and sick. I got myself home and put 32 sutures in myself. They'd just left me bleeding. I've just sutured myself again as i don't want to have to go back to A and E. I feel so sad for the nurses, they were getting so much abuse from annoyed patients having to wait.
Oh sweetie, please get some help. I’m old now, but I still have scars all along my left forearm from self harming when I was a teenager. For years when people asked me about them I lied about being in an accident but have told the truth for a long time now. .working for the police I found that it is much more common than I ever knew and I was ashamed for so long. Please take care of yourself, sending you love from Australia ♥️
So u expect to get care for ur self inflicted wounds and take away time from ppl that are actually sick? If u can cut urself u can stitch urself up! Why go to the hospital at all?
Stop the self harm stuff. I mean I do minor surgery on myself any time I need to, but I don't usually purposely cause the original injury.
Replace it with something else as a cope.
Please seek mental health care. Take your tablets regularly. Someone said to me once whilst being in a deep pit with depression..if you depressed, get something to do. For instance plant seedlings, water, and see h9w they grow..Puck up a little hobby and get Sunlight for at leas5 15 minutes a day
My pregnant wife was dismissed by A&E after hours waiting in a chair. She was literally told to toughen up and go home. Two hours later she went back in, in raw desesperation, and they noticed she was in a life-threatening condition to the point they didn't even care about the baby and were in clear visual panic to treat her.
She works in that hospital, I used to work in that hospital. I now have a role in private sector where I travel to all hospitals in UK & whole of Ireland, including private hospitals. Trust me when I say that this video doesn't even show how bad it gets. NHS has been beyond saving a long time ago.
The problem is not in A&E. The problem is in GP practices. There is no prevention of sickness, no early diagnosis of illness, and people have to go to emergency services as they are not treated in time. Each GP has 15 minutes with a patient, during which they need to find out the patient's entire history. Additionally, they don't want to discuss more than one issue. We need to fix GP practices, and hospitals will have fewer patients.
GP stopped me mid sentence when I discussed fertility and period pain as it's two different issues she said, then said my appointment is only 10mins long.
The problem is A&E, GP surgeries, social care, lack of ambulances, lack of nurses, lack of doctors, poor pay of staff, not enough hospital beds. It's not just GPs.