They’re suppose to follow up with you. 24h, 48h, 1 week, 1 month, 3 months, 6 months, 1 year etc. Then also reach out to you to invite you to any events at the dealer. That’s how I was taught to do it when I worked at the stealership
My dealer hasn't said a peep to me. Haven't heard anything. In fact when I bought my bike, it was rather unceremonious (which I like), but I hear and have seen other dealers do the whole bell ringing crap and pictures. Not mine man, I walked in, sat down.with the finance guy, bought the bike, rode out. Quick and easy. No small talk, no BS.
The reason the dealerships never get better with things like that , nobody calls them out . If you put their dealership out there with a bad review on social media and they see it , they might change the way do things …….
I bought 5 new Harleys over the last 15 years. Good salesmanship but when it came solving issues with the bikes it was like pulling teeth again no answers and no return calls. Bikes were bought at two different dealership and the same terrible service after purchase of bike. It's like once you buy the bike your no longer a value to them. Sad so sad. Really like your videos and perspective views. Thank you
Thanks Henry! I wish I could say that our experience are outliers and not the norm, but I think sadly it's the opposite. I know a lot of people who've sworn off Harley after receiving such terrible service. I still love Harleys motorcycles but I can't say I'll be supporting the dealerships.
I'm a fairy new rider. Been riding for almost two years now. I tried three times at three different HD dealerships to purchase a bike. High pressure, hidden fees, BS!!! When you are there you are they're buddy, friend etc, Im also not to impressed with their service department. I just upgraded from my sportster to a soft tail. Bought both of my bikes at an independent dealership. No hidden fees,no BS no games.
I’ve been to several different Harley dealerships in FL and ND. With one exception, my experience was very negative. In two or three instances I was ignored completely and finally had to ask if there was a salesman available, only to be made to wait for 10-20 minutes. In every dealership save one I was made to feel like I was doing them a favor just walking in the door. Add to that the overpriced cost for a less-than-reliable motorcycle, I’ll probably never be seen on a Harley. I’m surprised the company is still in business.
I was at our local dealership helping a buddy that want a bike. We asked the out the door price which was given. We left went to another place to check out another. Decided on the one at HD so returned. Verified the OTD price and was told there is a 2k additional charge for Doc fee and prep. Such deceptive sales practice, so much for the Out the door price. Told them to go screw, I would never buy from that Steelership ! No your not venting I am.
Not a downer video brother…reality definitely giving me the incentive on what to look out for when I go into the Harley dealership for my iron 883. Thanks for the vid
I have been dealing at my local Harley for years.. Ive bought a 2009 Rocker C, 2014 Dyna Wide Glide, 2021 Street Glide and i still have all 3. Back in 2014 I bought a new 2014 Indian Chief vintage back when this local Harley was selling Indian, that bike is long gone. anyway, sorry about your experience, mine has been great with the Harley dealership i go to which is handy because i live 20 minutes from the dealership. There was 1 time they screwed up and they were supposed to do the stage 2 on my 2021 Street Glide, i wanted them to pick it up before i left to Mexico so it would be done by the time i came back, they forgot. That being said, while in mexico i gave them the code to my garage and they came and picked it up and ut it back 2 days later so i would have it by the time i got home. Love my Harley dealership!
Bought new WideGlide in 2000 paid 16 hundred over list plus 500 doc fee after signing documents and paying for the bike the salesman thanked me for the purchase then said “THIS IS WHERE MY JOB ENDS “introduced me to service and said if you need anything just call service not me 🤪🤪
Saw the same thing at my local HD dealership. A customers temp tag had expired and they issued him another temp tag because they had no clue as to where his permanent tag was or when it would arrive. I hope the same thing doesn't happen to me, as I was buying my bike at the time of this incident.
I just got a Sporter S the dealership was actually nice,easy test ride good warranty and easy to buy parts for and the they install them for you. Never been Harley guy I come from BMW. Hopefully in Australia they are different. I pick up bike end of week
@@jaywinters2483 I already got the Harley and so far so good. All I did was the TBR exhaust and a tail tidy. Runs and sounds beautiful. The only issue sometimes the bike doesn’t recognise the key. So I have to turn it off and on a couple times.
I was so sick of the bs I bought my bike over 1,000 miles away @WilkinsHD. It’s been over 7 months and I’ll call about stuff that they really don’t even have to deal with and they’ll talk to a tech and return my call super fast. Everyone there is solid as can be. I can’t praise that dealership enough. It’s a shame that it’s such a different experience from dealership to dealership.
That’s my beef. It’s wild how you can have great experience at one dealership and completely opposite at another. Harley really has to figure this out because it’s turning me off from buying from a dealership if this is the service I can expect
Odd scenario, what does the dealer have to do with getting a new plate? Take the bill of sale to the license place, done deal. I'm in Canada, maybe it's different in the states.
In the states, we pay the dealer a tag and title fee and they process everything with our dmv. Typically you get the license plate the day you go home with a new bike.
Same thing happened to me. In PA your temp tag is good for 90 days. I was close to that time and in the mail I received all the dealer paperwork back from the DMV. The dealer messed up the total owed for the tag transfer. Took the paperwork back to the dealer to correct. A few weeks goes by and nothing on my tags. I call and they have no answers. Called the DMV and they never got the paperwork back. In PA PennDot processes all sent back paperwork within one day of receipt. So it didn’t add up. I called the DMV a week later and they sent the dealer a notice to correct. Magically a couple days later they “found the paperwork on someone’s desk.” It was never mailed back. So within a couple days of that I had my full registration. I know mistakes happen but they didn’t seem to care until the DMV got involved. Makes me worry about going back as I was a first time buyer from them.
I for sure wouldn’t go back there. If they drop the ball on details like that it wouldn’t give me any confidence that they can take care of big matters. Good luck brother!
Harley has been acting this way from 1999 when they refused to replace the junkie cam bearings in the new Twin cam engine. I had two different dealers steal parts from my bike. One dealer worker switched my good mirrors with same type but damaged chrome on mirrors. Another dealer switched my rear wheel with a rusty wheel. This same dealer tried telling me that I needed a new engine , saying my crank bearings were bad. Im still running this bike. I never take my bike to a Harley dealer for anything.
Man, that sucks! I'd be pissed if my tags hadn't come in ... I'd be showing up there before the temp ones go dead. At least they're going to issue you new temp ones. Instead of sales people, call into the Finance people and tell them you'll hold while they look it up. Not 3 months after I bought my Street Glide, my Harley sales guy left the dealership, so my "after sales" guy is my service writer at the dealer. He's on top of everything.
I talked to the finance guys too, and though they were a little more knowledgeable they still didn't call me back with updates. I had to keep calling back to get a new update.
Its not just HD dealerships...Its like that at all Dealerships...Indian...Honda...ect...The Bigger they are the worse it is...You just have to be able to be your own advocate...Just like dealing with your healthcare....Remember...The skeaky wheel gets the grease...
Couldn't agree more. I have no doubt that all dealerships or sales driven organizations work like this, because there's lack of incentive after the point of sale.
@@IronBornRider Just remember...The one that is buying is in control...Sales people try to flip that on you...So i dont concern myself with whether a Dealership forgets me after a Sale....Because when i need something from them...I walk in like i own the place and take care of business
I feel a Harley dealer should be a destination. The ones in my county don’t even offer you a cup coffee. Out of my area,upstate and out of state do something every weekend during the spring and summer.
My sales person was legit. She called to check in on how I was doing a number of times post sale and also invited me to several dealership events. I ended up buying both of my bikes from her. The problem I have with the dealerships is the service department. You pay over $500 for service and they leave oil all over your bike. Happened to me for both 1K services. My last 1K on my LRS, I was 1 qt oil short, oil all over my bike, and was missing the bolt for the front brake manifold under the triple tree. I said no more.... got a service manual and did my 5K myself.
The sales people at Harley in general are great, they know that repeat business happens more so then not. But it’s unfortunate that they can’t pull strings for you across departments. I also started doing all of my own work unless I don’t have the equipment to do it. I’m actually glad because I’m learning a lot by doing my own work and it’s a point of pride now.
Knock on wood I've never had an issue after I bought my bike. Matter of fact, the dealerships would call me and send me letters ever so often in the first year of me owning the bike just to make sure everything was running smoothly and I didn't have bike issue. Well up until they sold the dealerships.
Was it a smaller/family owned dealership? From what I gather, it seems like the smaller/private dealerships have the customer service but can't compete on sales with bigger dealers.
Guess what.... They have not sent in your purchase info or your State vehicle charges.... They are using your money for operations instead of paying the tags, fees and taxes...
When I bought my 21 Sportster 48 the sales part was good. After I bought the bike that’s when the problems started. First I was issued a license plate for a BMW R18 and I wasn’t made aware of this until six months after buying the motorcycle. Then I discovered the BMW R 18 was put in my name for a brief time. I found all this out when I got a tax bill in the mail for a BMW. Took another 4 months for them to resolve the issue. I had to call the state to figure out what the Dealership had to do because they didn’t know. I couldn’t renew my vehicles because I had a tax due on a BMW that I never owned. Several other issues but that was the main one. Don’t ever go to Harley Davidson of Louisville.
The dealerships sell quite a few bikes in a month and they are too busy or lazy(you choose) to file the paperwork to get your bike registered. They sit on a pile of these bike registrations until they pile up and then make about one trip a month to the dmv to get the registration process going. In the mean time they bullshit you, make excuses, or just don’t know what the problem is. This is common at car dealers as well.
Not to say all HD dealerships are like this, HOWEVER there is a local powersports dealership near me that deals with metric bikes such as Honda, Yamaha, Suzuki and others, and they treated me the same way. If I was not purchasing a bike, they acted like I was a bother to them. I tried to purchase a bike from them once, and asked for a test ride of the bike I wanted to purchase. I asked them how much for the bike, and they stated $2400 for it. I said fine, lets do it. They did a credit check on me, and they told me that the carb needed to get rebuilt and other checks before they would allow me to ride it. Then I was told that unfortunately they could not sell it to me because of my credit! Then they basically ignored me. The dealership did not want my bad credit, and the fact that I did not want to put down a deposit made them think that I did not have any money at all. So, I then took my bad credit, and purchased a $3500 bike from a private seller, and I use a local shop that is farther away, and do not deal with those that did not want my money because of my credit.
@@IronBornRider The crazy thing is that the dealership I go to now is fifty miles away, and not the one that is six miles away that treated me like a cancer.
It's not the dealer's fault if you have crappy credit. Banks don't loan on toys with no down payment to people who are financially stupid. The dealer was not at fault here, and you made no effort to tell them you COULD pay cash. What did you think they were left to assume, if you said no cash and were only willing to buy on credit. which you didn't have? I wouldn't waste my time with you either, and neither would you. Your post sounded entitled and whiny. Apparently, common sense is not your forte.
🤔 Interesting but yeah it doesn’t surprise me Jason. I don’t trust our dealership up here despite having friends that work there. They’ll do anything to make a sale and they tried to shaft me on my trade in one time. I agree ☝️
Wow that says a lot RHC, shame that it has to be that way. I’ve been in sales before so I get the pressure but sheesh. Anyway, saw some more documentaries on RUclips about big foot sightings and thought of you lol. Hope all is well!
@@IronBornRider thanks I’m working on a video about Avenue of the Giants right now and it’s a work in progress lol 😂. Lots of footage to sort through and since I was speechless I had to do a voiceover
Don't they know that they are dealing with a famous HD motovlogger!?? Unacceptable! 😂 From my experience with many dealerships (cars), HD is no exception; they are all about squeezing the most amount of $$ from the consumer, regardless of how you feel about it AFTER you make the big purchase. Luckily, I haven't had too much of bad customer service at my local dealership but I have been caught getting frustrated with their warranty policies that seems to change every time I talk to them. But my dealership at least has tasty free coffee that I get every time I go...so I just need to make few more thousand trips for the free coffee and I will be even for the cost of my bike.
Put some respect on my name! I have almost 3k subscribers on RUclips! lol. Yeah Harleys warranty loopholes is exhausting, and the worst part of it is that it takes weeks or months to get an appointment only for them to tell you that it's not covered under warranty sometimes. I'm doing most of my own work now except the serious stuff.
I bought a used Harley from an individual, and my local Harley dealership treats me great(even though I bought elsewhere). From parts to mechanics, even sales staff. Additionally, I have been treated great at dealerships that I have visited while on the road. I have watched them bust butt to get people back on the road that were from out of town and broke down. Most dealerships make a lot off of upgrades, and Harley apparel it would be crazy to treat you poorly after the original sale. It sounds like you have a state license dept that's screwed up. Maybe you do have a poor dealership, but I don't think that is the norm with Harley.
I have bought 4 Harleys and yeah I'm just about done with Harley Dealerships. Each time I had a similar experience like you after I signed the paperwork. The last time I purchased a maintenance package that covered "maintenance items" (I should have read the fine print) for $2500 for I believe 3 years. 4 months later i took the bike in for a maintenance schedule and an air filter was not covered! (This was a used bike I purchased) I also asked if they could change the oil in all 3 holes... I get my bike back and they only changed the motor oil!!!!! 😡 I then asked that my primary and transmission be changed and was given the run around.... Let's say I stayed at the dealership for 7+ hours just for an oil change that was already scheduled! $2500 wasted just for "oil changes"...... I feel the same way as you.....
My buddy had a verrry similar experience like this just last month. It was a scheduled service that was included with his vip package and the dealership gave him so much grief. To me it’s very clear that the sales team is not keeping the service team accountable to what they’ve sold their customers.
I am sorry to hear about your dealership. But I will say this... my local HD dealership has taken care of me before, during, and after my purchase. From sales to service to parts to motor clothes - Cox Harley Davidson in Rock Hill, SC.
To me the whole system is flawed, sales, admin and service. I can be dissatisfied or satisfied in any given situation there is no consistency. As for plates i was satisfied, my HD dealer supplied a new plate upon purchase, I was impressed. They said they pre-order in bulk from the DMV.
Preordering in bulk would make a lot of sense. And I agree that the whole system is pretty flawed, they're incentivized to sell and sell only. No incentive for customer support after purchase.
@@IronBornRider the sales process is flawed too, it’s not arranged for a win-win transaction between the buyer and seller, it’s unbalanced and is not transparent.
Until all these “influencers” grow a set of balls and start naming the dealerships with the bad experiences, there is literally no point to these videos. We all know HD dealerships are scammy, but exposing them and saving people the trip and hitting the dealer where it hurts like a what’s gonna make change.
Go to motown Harley davidson in Michigan looking to get a 2021 low rider an they are trying to get 18,500 for it with 4000 miles on it almost get a new one for that they are just out for money after they don't care
This doesn’t surprise me, however my sales rep has reached out to me about a handful of times since I bought my bike. I haven’t really needed to do anything in the dealership besides a service tho.
Hopefully that luck continues for you! I just get worried, like if they're falling through on just getting me something as basic as plates I can't imagine how terrible they might be when it's something serious.
Facts. I was gonna say that in the video but forgot. I’d say it’s true for most sales industries with a commission structure. No incentive after the point of sale
I equate the staff to strippers. While you are there to spend money you are the hottest guy in the world, say hello to them in public and have nothing to do with you. I’d be pissed about the tag situation man.
Yeah but usually when you go to a strip club you want to see strippers. I only care to see salesmen, they’re just a necessity in the process. Lol jk. I get the analogy and it works.
I definitely had my share of rude/smug service department. I don't get why you'd want to treat your customers like that if you want them coming back at all
Welcome to the dealership experience! Bought my RG 2 Christmas ago got the stage 3 done to it, didn't get my bike till after Easter, and do you think my repair manager even try to keep me abreast of anything, and after I got sick of the old reach around treatment they were giving me, I get the great news that the bike I just bought, if for all Intensive purposes, obsolete and on top of the 8,000. I just poured into it, even the depreciation has dropped 7,000. Gotta Love It! This is Merica Damnit and 🇺🇸🇺🇸🇺🇸 where your paycheck hasn't moved in 8yrs. But you're gonna pay 3 times what you were, pre covid !!!
I've bought two Harley's from dealerships over the years and aside from picking up a few parts from the parts I've never gone back to the dealer once I bought the bike. I know everything about the dealer service department is a big rip-off so I never went back for any kind of warranty work or scheduled maintenance. Handle it yourself with your own tools and you'll be a much happier person.
Your complaints about Harley dealerships not giving a crap about you after you buy is spot on. Way worse with the advent of the McDealerships but it's always been like that. Sales people are sales people. They are scum and they are out to screw you.
They’re suppose to follow up with you. 24h, 48h, 1 week, 1 month, 3 months, 6 months, 1 year etc. Then also reach out to you to invite you to any events at the dealer. That’s how I was taught to do it when I worked at the stealership
They apparently missed that class at my Harley dealers lol.
That's what my salesman did, even called to wish me a happy birthday. I'm still getting emails from him asking how I'm enjoying my bike.
My dealer hasn't said a peep to me. Haven't heard anything. In fact when I bought my bike, it was rather unceremonious (which I like), but I hear and have seen other dealers do the whole bell ringing crap and pictures. Not mine man, I walked in, sat down.with the finance guy, bought the bike, rode out. Quick and easy. No small talk, no BS.
The reason the dealerships never get better with things like that , nobody calls them out . If you put their dealership out there with a bad review on social media and they see it , they might change the way do things …….
I bought 5 new Harleys over the last 15 years. Good salesmanship but when it came solving issues with the bikes it was like pulling teeth again no answers and no return calls. Bikes were bought at two different dealership and the same terrible service after purchase of bike. It's like once you buy the bike your no longer a value to them. Sad so sad. Really like your videos and perspective views. Thank you
Thanks Henry! I wish I could say that our experience are outliers and not the norm, but I think sadly it's the opposite. I know a lot of people who've sworn off Harley after receiving such terrible service. I still love Harleys motorcycles but I can't say I'll be supporting the dealerships.
I'm a fairy new rider. Been riding for almost two years now. I tried three times at three different HD dealerships to purchase a bike. High pressure, hidden fees, BS!!! When you are there you are they're buddy, friend etc, Im also not to impressed with their service department. I just upgraded from my sportster to a soft tail. Bought both of my bikes at an independent dealership. No hidden fees,no BS no games.
I also prefer the independent dealerships. I feel like they can dedicate more time to service
I’ve been to several different Harley dealerships in FL and ND. With one exception, my experience was very negative. In two or three instances I was ignored completely and finally had to ask if there was a salesman available, only to be made to wait for 10-20 minutes. In every dealership save one I was made to feel like I was doing them a favor just walking in the door. Add to that the overpriced cost for a less-than-reliable motorcycle, I’ll probably never be seen on a Harley. I’m surprised the company is still in business.
I was at our local dealership helping a buddy that want a bike. We asked the out the door price which was given. We left went to another place to check out another. Decided on the one at HD so returned. Verified the OTD price and was told there is a 2k additional charge for Doc fee and prep. Such deceptive sales practice, so much for the Out the door price. Told them to go screw, I would never buy from that Steelership ! No your not venting I am.
You are 100% correct. I had the same experience. Had 2 Harleys. Now on an Indian.
Hope you had a better experience with Indian
@@IronBornRider Yes I did. Very friendly service.
In Florida dealerships issue tags at the time of sale. No worries about tags.
Not a downer video brother…reality definitely giving me the incentive on what to look out for when I go into the Harley dealership for my iron 883. Thanks for the vid
Thanks TLJ!
I have been dealing at my local Harley for years.. Ive bought a 2009 Rocker C, 2014 Dyna Wide Glide, 2021 Street Glide and i still have all 3. Back in 2014 I bought a new 2014 Indian Chief vintage back when this local Harley was selling Indian, that bike is long gone.
anyway, sorry about your experience, mine has been great with the Harley dealership i go to which is handy because i live 20 minutes from the dealership.
There was 1 time they screwed up and they were supposed to do the stage 2 on my 2021 Street Glide, i wanted them to pick it up before i left to Mexico so it would be done by the time i came back, they forgot.
That being said, while in mexico i gave them the code to my garage and they came and picked it up and ut it back 2 days later so i would have it by the time i got home. Love my Harley dealership!
That’s awesome, support the dealers that support you 🤙
Bought new WideGlide in 2000 paid 16 hundred over list plus 500 doc fee after signing documents and paying for the bike the salesman thanked me for the purchase then said “THIS IS WHERE MY JOB ENDS “introduced me to service and said if you need anything just call service not me 🤪🤪
Lol at least he was honest
Saw the same thing at my local HD dealership. A customers temp tag had expired and they issued him another temp tag because they had no clue as to where his permanent tag was or when it would arrive. I hope the same thing doesn't happen to me, as I was buying my bike at the time of this incident.
It was a flag to me when the salesman mentioned it could happen even before I walked out with the bike
I just got a Sporter S the dealership was actually nice,easy test ride good warranty and easy to buy parts for and the they install them for you. Never been Harley guy I come from BMW. Hopefully in Australia they are different. I pick up bike end of week
Hopefully you got a good dealership! Thanks for the comment
@@jaywinters2483 I already got the Harley and so far so good. All I did was the TBR exhaust and a tail tidy. Runs and sounds beautiful. The only issue sometimes the bike doesn’t recognise the key. So I have to turn it off and on a couple times.
I was so sick of the bs I bought my bike over 1,000 miles away @WilkinsHD. It’s been over 7 months and I’ll call about stuff that they really don’t even have to deal with and they’ll talk to a tech and return my call super fast. Everyone there is solid as can be. I can’t praise that dealership enough. It’s a shame that it’s such a different experience from dealership to dealership.
That’s my beef. It’s wild how you can have great experience at one dealership and completely opposite at another. Harley really has to figure this out because it’s turning me off from buying from a dealership if this is the service I can expect
Odd scenario, what does the dealer have to do with getting a new plate? Take the bill of sale to the license place, done deal. I'm in Canada, maybe it's different in the states.
In the states, we pay the dealer a tag and title fee and they process everything with our dmv. Typically you get the license plate the day you go home with a new bike.
Same thing happened to me. In PA your temp tag is good for 90 days. I was close to that time and in the mail I received all the dealer paperwork back from the DMV. The dealer messed up the total owed for the tag transfer. Took the paperwork back to the dealer to correct. A few weeks goes by and nothing on my tags. I call and they have no answers. Called the DMV and they never got the paperwork back. In PA PennDot processes all sent back paperwork within one day of receipt. So it didn’t add up. I called the DMV a week later and they sent the dealer a notice to correct. Magically a couple days later they “found the paperwork on someone’s desk.” It was never mailed back. So within a couple days of that I had my full registration. I know mistakes happen but they didn’t seem to care until the DMV got involved. Makes me worry about going back as I was a first time buyer from them.
I for sure wouldn’t go back there. If they drop the ball on details like that it wouldn’t give me any confidence that they can take care of big matters. Good luck brother!
Harley has been acting this way from 1999 when they refused to replace the junkie cam bearings in the new Twin cam engine.
I had two different dealers steal parts from my bike. One dealer worker switched my good mirrors with same type but damaged chrome on mirrors. Another dealer switched my rear wheel with a rusty wheel. This same dealer tried telling me that I needed a new engine , saying my crank bearings were bad. Im still running this bike.
I never take my bike to a Harley dealer for anything.
Man, that sucks! I'd be pissed if my tags hadn't come in ... I'd be showing up there before the temp ones go dead. At least they're going to issue you new temp ones. Instead of sales people, call into the Finance people and tell them you'll hold while they look it up. Not 3 months after I bought my Street Glide, my Harley sales guy left the dealership, so my "after sales" guy is my service writer at the dealer. He's on top of everything.
I talked to the finance guys too, and though they were a little more knowledgeable they still didn't call me back with updates. I had to keep calling back to get a new update.
@@IronBornRider Ouch, that's sub-optimal. I've had issues like this after buying a car, but never a bike.
Its not just HD dealerships...Its like that at all Dealerships...Indian...Honda...ect...The Bigger they are the worse it is...You just have to be able to be your own advocate...Just like dealing with your healthcare....Remember...The skeaky wheel gets the grease...
Couldn't agree more. I have no doubt that all dealerships or sales driven organizations work like this, because there's lack of incentive after the point of sale.
@@IronBornRider Just remember...The one that is buying is in control...Sales people try to flip that on you...So i dont concern myself with whether a Dealership forgets me after a Sale....Because when i need something from them...I walk in like i own the place and take care of business
I feel a Harley dealer should be a destination. The ones in my county don’t even offer you a cup coffee. Out of my area,upstate and out of state do something every weekend during the spring and summer.
I do enjoy visiting various Harley dealers and I agree. They should make it so that visiting dealers is a big deal
My sales person was legit. She called to check in on how I was doing a number of times post sale and also invited me to several dealership events. I ended up buying both of my bikes from her. The problem I have with the dealerships is the service department. You pay over $500 for service and they leave oil all over your bike. Happened to me for both 1K services. My last 1K on my LRS, I was 1 qt oil short, oil all over my bike, and was missing the bolt for the front brake manifold under the triple tree. I said no more.... got a service manual and did my 5K myself.
The sales people at Harley in general are great, they know that repeat business happens more so then not. But it’s unfortunate that they can’t pull strings for you across departments. I also started doing all of my own work unless I don’t have the equipment to do it. I’m actually glad because I’m learning a lot by doing my own work and it’s a point of pride now.
Knock on wood I've never had an issue after I bought my bike. Matter of fact, the dealerships would call me and send me letters ever so often in the first year of me owning the bike just to make sure everything was running smoothly and I didn't have bike issue. Well up until they sold the dealerships.
Was it a smaller/family owned dealership? From what I gather, it seems like the smaller/private dealerships have the customer service but can't compete on sales with bigger dealers.
@@IronBornRider No it actually wasn't a family owned one and it is a big dealership, probably the biggest in east PA.
@@AkaBull there goes my theory lol
@@IronBornRider 🤣🤣🤣 The people there were just very cool people 😎 I guess..
Guess what.... They have not sent in your purchase info or your State vehicle charges.... They are using your money for operations instead of paying the tags, fees and taxes...
When I bought my 21 Sportster 48 the sales part was good. After I bought the bike that’s when the problems started. First I was issued a license plate for a BMW R18 and I wasn’t made aware of this until six months after buying the motorcycle. Then I discovered the BMW R 18 was put in my name for a brief time. I found all this out when I got a tax bill in the mail for a BMW. Took another 4 months for them to resolve the issue. I had to call the state to figure out what the Dealership had to do because they didn’t know. I couldn’t renew my vehicles because I had a tax due on a BMW that I never owned. Several other issues but that was the main one. Don’t ever go to Harley Davidson of Louisville.
Yikes that sounds like a nightmare. Hope it’s all behind you now
The dealerships sell quite a few bikes in a month and they are too busy or lazy(you choose) to file the paperwork to get your bike registered. They sit on a pile of these bike registrations until they pile up and then make about one trip a month to the dmv to get the registration process going. In the mean time they bullshit you, make excuses, or just don’t know what the problem is. This is common at car dealers as well.
Not to say all HD dealerships are like this, HOWEVER there is a local powersports dealership near me that deals with metric bikes such as Honda, Yamaha, Suzuki and others, and they treated me the same way. If I was not purchasing a bike, they acted like I was a bother to them. I tried to purchase a bike from them once, and asked for a test ride of the bike I wanted to purchase. I asked them how much for the bike, and they stated $2400 for it. I said fine, lets do it. They did a credit check on me, and they told me that the carb needed to get rebuilt and other checks before they would allow me to ride it. Then I was told that unfortunately they could not sell it to me because of my credit! Then they basically ignored me. The dealership did not want my bad credit, and the fact that I did not want to put down a deposit made them think that I did not have any money at all. So, I then took my bad credit, and purchased a $3500 bike from a private seller, and I use a local shop that is farther away, and do not deal with those that did not want my money because of my credit.
Wow that really is scary how they treat customers. We vote with our dollars and glad you didn’t vote for them.
@@IronBornRider The crazy thing is that the dealership I go to now is fifty miles away, and not the one that is six miles away that treated me like a cancer.
It's not the dealer's fault if you have crappy credit. Banks don't loan on toys with no down payment to people who are financially stupid. The dealer was not at fault here, and you made no effort to tell them you COULD pay cash. What did you think they were left to assume, if you said no cash and were only willing to buy on credit. which you didn't have? I wouldn't waste my time with you either, and neither would you.
Your post sounded entitled and whiny. Apparently, common sense is not your forte.
They’ll show interest if you take it back there for a service
🤔
Interesting but yeah it doesn’t surprise me Jason. I don’t trust our dealership up here despite having friends that work there. They’ll do anything to make a sale and they tried to shaft me on my trade in one time. I agree ☝️
Wow that says a lot RHC, shame that it has to be that way. I’ve been in sales before so I get the pressure but sheesh. Anyway, saw some more documentaries on RUclips about big foot sightings and thought of you lol. Hope all is well!
@@IronBornRider thanks I’m working on a video about Avenue of the Giants right now and it’s a work in progress lol 😂. Lots of footage to sort through and since I was speechless I had to do a voiceover
@@RidingHumboldtCounty Looking forward to it!
Don't they know that they are dealing with a famous HD motovlogger!?? Unacceptable! 😂
From my experience with many dealerships (cars), HD is no exception; they are all about squeezing the most amount of $$ from the consumer, regardless of how you feel about it AFTER you make the big purchase. Luckily, I haven't had too much of bad customer service at my local dealership but I have been caught getting frustrated with their warranty policies that seems to change every time I talk to them. But my dealership at least has tasty free coffee that I get every time I go...so I just need to make few more thousand trips for the free coffee and I will be even for the cost of my bike.
Put some respect on my name! I have almost 3k subscribers on RUclips! lol. Yeah Harleys warranty loopholes is exhausting, and the worst part of it is that it takes weeks or months to get an appointment only for them to tell you that it's not covered under warranty sometimes. I'm doing most of my own work now except the serious stuff.
I bought a used Harley from an individual, and my local Harley dealership treats me great(even though I bought elsewhere). From parts to mechanics, even sales staff.
Additionally, I have been treated great at dealerships that I have visited while on the road. I have watched them bust butt to get people back on the road that were from out of town and broke down.
Most dealerships make a lot off of upgrades, and Harley apparel it would be crazy to treat you poorly after the original sale.
It sounds like you have a state license dept that's screwed up. Maybe you do have a poor dealership, but I don't think that is the norm with Harley.
I have bought 4 Harleys and yeah I'm just about done with Harley Dealerships. Each time I had a similar experience like you after I signed the paperwork. The last time I purchased a maintenance package that covered "maintenance items" (I should have read the fine print) for $2500 for I believe 3 years. 4 months later i took the bike in for a maintenance schedule and an air filter was not covered! (This was a used bike I purchased) I also asked if they could change the oil in all 3 holes... I get my bike back and they only changed the motor oil!!!!! 😡 I then asked that my primary and transmission be changed and was given the run around.... Let's say I stayed at the dealership for 7+ hours just for an oil change that was already scheduled! $2500 wasted just for "oil changes"...... I feel the same way as you.....
My buddy had a verrry similar experience like this just last month. It was a scheduled service that was included with his vip package and the dealership gave him so much grief. To me it’s very clear that the sales team is not keeping the service team accountable to what they’ve sold their customers.
I'd do my oil, primary and transmission, brother.. you'll save a ton of money.
I am sorry to hear about your dealership. But I will say this... my local HD dealership has taken care of me before, during, and after my purchase. From sales to service to parts to motor clothes - Cox Harley Davidson in Rock Hill, SC.
That’s awesome. If I ever find a dealer that takes care of me like that I’ll give them all of my business
Love your bike. Like every bike owner, you’re sensitive about it being dirty. 😊. Looks great to me!
Thanks! Appreciate that
To me the whole system is flawed, sales, admin and service. I can be dissatisfied or satisfied in any given situation there is no consistency. As for plates i was satisfied, my HD dealer supplied a new plate upon purchase, I was impressed. They said they pre-order in bulk from the DMV.
Preordering in bulk would make a lot of sense. And I agree that the whole system is pretty flawed, they're incentivized to sell and sell only. No incentive for customer support after purchase.
@@IronBornRider the sales process is flawed too, it’s not arranged for a win-win transaction between the buyer and seller, it’s unbalanced and is not transparent.
@@KennyQuestShow 100%
Until all these “influencers” grow a set of balls and start naming the dealerships with the bad experiences, there is literally no point to these videos. We all know HD dealerships are scammy, but exposing them and saving people the trip and hitting the dealer where it hurts like a what’s gonna make change.
What State ?
Ask to speak to the dealership owner.
There is no after sales support. Why? Because they have your money now. They just move on the the next victim.
Go to motown Harley davidson in Michigan looking to get a 2021 low rider an they are trying to get 18,500 for it with 4000 miles on it almost get a new one for that they are just out for money after they don't care
Thats just crazy to me.
I live in New Jersey. I waiting 90 day for my tagss
Man that sucks
This doesn’t surprise me, however my sales rep has reached out to me about a handful of times since I bought my bike. I haven’t really needed to do anything in the dealership besides a service tho.
Hopefully that luck continues for you! I just get worried, like if they're falling through on just getting me something as basic as plates I can't imagine how terrible they might be when it's something serious.
Glad I've never had the desire to own a Harley
Give it time lol
Hate to tell you bro but that’s all businesses that sell any vehicle….
Facts. I was gonna say that in the video but forgot. I’d say it’s true for most sales industries with a commission structure. No incentive after the point of sale
I equate the staff to strippers. While you are there to spend money you are the hottest guy in the world, say hello to them in public and have nothing to do with you. I’d be pissed about the tag situation man.
Yeah but usually when you go to a strip club you want to see strippers. I only care to see salesmen, they’re just a necessity in the process. Lol jk. I get the analogy and it works.
Annual. Ugggh. We need to do better. Is because I don’t have a Harley yet? lol
Just get your Harley already and get ready for a world of disappointment lol
Ditto
Find another dealership man.
Tried, they’re all about the same within my area.
I own 10 harleys.......whats a "Dealer" ? Hahaha . Seriously tho id NEVER step in one again. There ignorant, smug and rude at BEST
I definitely had my share of rude/smug service department. I don't get why you'd want to treat your customers like that if you want them coming back at all
Welcome to the dealership experience! Bought my RG 2 Christmas ago got the stage 3 done to it, didn't get my bike till after Easter, and do you think my repair manager even try to keep me abreast of anything, and after I got sick of the old reach around treatment they were giving me, I get the great news that the bike I just bought, if for all Intensive purposes, obsolete and on top of the 8,000. I just poured into it, even the depreciation has dropped 7,000. Gotta Love It! This is Merica Damnit and 🇺🇸🇺🇸🇺🇸 where your paycheck hasn't moved in 8yrs. But you're gonna pay 3 times what you were, pre covid !!!
I've bought two Harley's from dealerships over the years and aside from picking up a few parts from the parts I've never gone back to the dealer once I bought the bike. I know everything about the dealer service department is a big rip-off so I never went back for any kind of warranty work or scheduled maintenance. Handle it yourself with your own tools and you'll be a much happier person.
Your complaints about Harley dealerships not giving a crap about you after you buy is spot on. Way worse with the advent of the McDealerships but it's always been like that. Sales people are sales people. They are scum and they are out to screw you.