Hi Nina, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support
This video saved me from an agonizing attempt to change the ink cartridge that would have been so frustrating. Thank you so much! This is foolproof - so helpful!
Thank you for this - it was very difficult to find instructions anywhere on your site that you recommend people to go to, but this was good. Fortunately I just googled and found this.
I am happy to hear that you found the video helpful. Thank you for the feedback! Half the battle with any search is knowing what to search for. The HP website is often being adjusted or rearranged, and sometimes links are broken when that happens, and to be honest I often also use Google to find what I want on the HP website myself, as it is much faster for me as I generally know which document I am looking for.
Thank you for very clear instructions. I find it quite easy to install the ink cartridges because of the video. I don't use colored ink with my HP Envy 4500 printer, just black. I used to install the color ink cartridge and the black, but the color cartridge would dry up and go to waste, because I didn't use it much. So, I recently decided to just installed one black ink cartridge, but now I keep getting this pop-up window telling me that it would be better to also have a color ink cartridge installed. I ignore the message, close the window and continue printing, but it's annoying to have the message pops up each time I print a document. Should I just install the old, used colored ink cartridge in the empty slot to prevent the pop up window?
+Kicky Your printer is designed to print only when all ink cartridges have ink. A little ink from all the ink cartridges is used in periodic servicing tasks. This helps to prevent issues such as printhead clogs and poor print quality. There is no way to bypass this feature. Please refer this document for more information: hp.care/2ogCdNj
If at first the confirmation scan fails, I found that reversing the paper, such that the top of the printed alignment page is on your left, did the trick.
Hi there, thanks for contacting HP Global Social Media Support! Thanks for sharing the steps that helped you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
Hi there, thanks for contacting! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
I am delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support
+cbingu The printer is designed to have color cartridge on color slot, similarly black cartridge on black slot. There's no way to have both slots t have black cartridge. Try to set the print mode as gracescale or black&white, if you intend to replace black cartridge for continue printing.
+Desleigh dunshea When an ink cartridge is fully depleted, you must replace it before you can print. Please refer this document for more information: hp.care/2ogCdNj
@@darktimefreak1678 it should auto push it self to the right so you can take them out. if not something is wrong. try moving it byhand. when power is off.
I had follow all the step on here and the alignment was successful. BUT when I print my essay it's pop up the message "following ink cartridge must be replace" so I also try to redo it again but it still pop up that message. Any idea ?
Try following this document: HP ENVY, DeskJet Printers - Color or Black Ink Not Printing ( ow.ly/WKf5300LAM5 ), and let me know if there is any change.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase ink cartridge for your printer. I will do my best to assist you. Please refer this document to know about purchasing ink: hp.care/6057ocrOx Regards, HP Support
So the question I have is why don't you send out both color and black ink at the same time, don't ink turn bad after a while? and you would want to change it anyway???
Is aligning the paper necessary? For some reason, I always get the message that mine is not aligned. Since I can never figure it out, I just ignore it and my copies look fine.
I have never held a role of performing support functions. My hat is off to those who perform these invaluable tasks. I watched this tutorial and to my amazement , I was able to remove and replace my ink cartridge. God is in His heaven an all is well on earth!! This is excellent help.
+Prakash royal thanks for reaching out! I understand that you need to purchase ink cartridges. I'll do my best to assist you. You can purchase the ink cartridge from here: bit.ly/2MSmfr1 Let us know how it goes.
+Leroy Helton - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc? - If connected to computer may I know the operating system installed on it? - Are you receiving any error message?
TheAnimatingdiddy “Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.” The above quote can be found in the document titled “'Ink Alert' or 'Low on Ink' Message Displays on the Computer or the Control Panel”. The document can be found by searching for C01844912 on HP’s home page or using Google search.
How did the man know to replace the black cartridge and not the pink one? My SX115 message doesn't tell me which cartridge to replace. How can I find out?
+Terence Layzell You can check estimated ink levels for your printer to determine if you need to replace any cartridges as mentioned in steps in this document: bit.ly/2wrxa0I
+Jeilito 17 Have you tried following the troubleshooting document:hp.care/2pxOoZo such as uninstalling and reinstalling? If this does not resolve the problem, I would recommend contacting HP Support: hp.care/2bjG4nE
Why is it whenever I install a new HP ink cartridge, it's mandatory that I do an alignment? I end up wasting ink and paper attempting to do so, because I keep getting a message that it didn't align. I don't care about alignment. I just want to install the cartridge and print out news article, recipes, etc. I installed a new cartridge several days ago; now I received a notice that the cartridge is not genuine HP (although I bought it at Best Buy, and on initial install a message confirmed it was). Now, I'm constantly getting messages, which is interrupt the printing process. I've had this copier almost two years and only once recall a successful alignment. I go through this every time I replace the cartridge.
+Kicky A Used or Counterfeit ink cartridge Detected, Counterfeit ink cartridge Advisory, or Used, Refilled, or Counterfeit ink cartridge Detected error message displays on the computer or printer control panel. The message is meant to indicate refilled or counterfeit ink cartridges, but it can also occur when a genuine HP ink cartridge is depleted or almost depleted. Please refer to the instructions in this document to fix this issue: hp.care/2tofwK6
Please start with a hard reset of the printer, using the steps below. 1. While the printer is turned on, please unplug the power cord from the back of the printer. 2. Please unplug the power cord from the wall outlet/power strip/power bar/surge protector. 3. Please wait a full 60 seconds. 4. Please plug the power cord back in the printer and into a wall outlet. It is extremely important that it is a wall outlet and not a power strip/power bar/surge protector. 5. If the printer does not automatically turn on, please turn the printer on. Are you still getting the same message?
Just got mine in the mail. The carriages are stuck. I can't get to the black one. Could only install the color one. Can't move them manually either. Can anyone help or I guess I will have to return it.
As you have a jammed carriage please see: A 'Carriage Jam' Message Displays for HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - ( ow.ly/obgP302d7bK ). Work your way through it and if you cannot resolve the jam, then follow Solution four.
kenny vo Does an error message appear when you attempt to print an alignment sheet? Is the printer plugged directly into a wall outlet? Are you able to make a photocopy or scan an image from your printer?
Thank you for the feedback! I assume that the "weird" you mentioned in another comment on the same day is now gone. If not let me know in detail what is happening.
William Chrysler Please follow the troubleshooting steps in the document titled “A 'Paper Jam' Error Displays on the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series”. It will walk you through the different areas to check. One of the more common areas that customers forget to check is the underside of the printer. To find the document please search for C03754704 on HP’s home page or using Google search.
Thanks for taking the time to reply! It worked with the tricolor cartridge only. I haven't tried putting the black one back again yet though...But thanks!
+JJ Films I understand when you're trying to install the cartridges, the carriage slot won't slide all the way and you're unable to install the ink cartridge. The carriage, which holds the cartridges has stalled in the printer.The carriage might try to move into the access area. If it does, allow it to move to that position.Please have a look at this document to resolve the carriage jam:hp.care/2qPUu67
I AM REAL DIS APPOINTED IN HP BEEN BUYING HP FOR YEARS BUT THE LAST PRINTER I GOT 3 YEARS AGO THE WARRANTY EXPIRED AND I HAVE BEEN HAVING PROBLEMS EVER SINCE I PUT NEW CARTRIDGES IN WON"T PRINT
+Kathleen Russell thanks for reaching out! I understand that you are experiencing an issue with an ink cartridge on your printer. I'll do my best to assist you. After you install an ink cartridge, if an Incompatible Ink Cartridge or Ink Cartridges Missing error message displays on the printer control panel or computer screen, the steps in this document should help you fix the issue: hp.care/2tf8Yh8 Let us know how it goes.
Anthony Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
Let's start by troubleshooting the printer not turning on, then we can work on the carriage jam. Please follow the steps in the "HP Printers - Printer Does Not Turn On" document ( ow.ly/I79V300OyfR ). If you get to the 'Service the printer' step, please click on the link "Contact HP Support" in the document to work with Technical Support.
Somehow, the printer tells me "cartridge is not detected as available for printing" and that it can't print, but it's able to print an alignment paper. And yes, it is in single mode. What gives??? Your printer makes no sense.
+S0far S0G00d thanks for reaching out! I understand that you are experiencing an issue with an ink cartridge on your printer. I'll do my best to assist you. After you install an ink cartridge, if an Incompatible Ink Cartridge or Ink Cartridges Missing error message displays on the printer control panel or computer screen, the steps in this document should help you fix the issue: hp.care/2tf8Yh8 Let us know how it goes.
I am so pissed off I bought a brand new printer and I put in the ink cartridge correctly exactly how it states in the manual and the video and its till saying the indicated cartridges are not intended for use in this printer and we're using the ones that came in the box!! WTF!!!!!!!!
+elizabeth Alfaro Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
I have been a customer with HP for several years. Unfortunately, HP is becoming my biggest problem. I purchased this printer and I believe it has been more of a problem than a help. The tech support and customer services reps barely speak English to know what you're saying or how to respond. It is just ridiculous. I have never purchased another brand for my laptops, desktops, and printers but I think I need to start exploring other brands. HP sucks!!
+Martica Trimmings I'd be happy to assist you with your HP printer. To better help you, would you please provide some additional information? Where applicable I have included a guide to help you find the information I am requesting. - Do you have the HP Envy 4500 printer as per the video? If not, please let me know the model and product number of your HP printer. ow.ly/BhGFr - What operating system are you using on your computer? whatsmyos.com/ - How is the printer connected (USB cable or wireless)? If you do not have the Envy 4500, it may also support an ethernet connection. - Are you getting any error messages? If yes, what do they say and where are they displayed (printer or computer)? - Please include any other information you feel is important. I will watch for your response.
+HP Printer Support hello, i just want to ask; we also have this kind of printer but the problem is ..just wondering because the black cartridge was just new and just use it just for a month, we replace the ink compatible and there's an error that of cartridge replacement..wht will be the solution?
+Cejie del fierro Please follow the troubleshooting steps in the "Cartridge Missing or Incompatible Ink Cartridges Error Displays" document ( ow.ly/10gA3R ). I've also included the "HP Printers - Ink Cartridge and Printhead Limited Warranty" document ( ow.ly/10gAwA ) for your reference.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is not printing. I will do my best to assist you. - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Regards, HP Support
+Michael Muirhead thanks for reaching out! I understand that you are experiencing an issue with an ink cartridge on your printer. I'll do my best to assist you. After you install an ink cartridge, if an Incompatible Ink Cartridge or Ink Cartridges Missing error message displays on the printer control panel or computer screen, the steps in this document should help you fix the issue: hp.care/2tf8Yh8 Let us know how it goes.
Thank you! I spent 15 mins trying to figure it out but I’m glad I found your video! Very helpful!
Hi Nina, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu-HP Social Media Tech Support
thank you, it is so much more stress-relieving when its a person explaining it.
+Regentbreak 661 I am glad to know that the video has helped you fix the issue.
This video saved me from an agonizing attempt to change the ink cartridge that would have been so frustrating. Thank you so much! This is foolproof - so helpful!
+Sandra Smith You're welcome. Glad to hear it helped. Thanks for watching the video :)
This Was Really Helpful And I Was Able To Print Out My School Work Just In Time! Thank You
I am happy to hear that the video was useful to you! Thank you for the feedback.
Great video. Helped me out a lot. Was about to break my printer
At least you skipped that step. Thank you for the feedback!
edmondsonave03www can I use a 301 cartridge in the same printer as takes a 302 cartridge?
+Pat Winsley HP ENVY 4500 e-All-in-One Printer uses HP 301 ink cartridge. To know more visit HP SureSupply: hp.care/2sYt7YJ
whew! ! Thank you. This video sure beats the paper instructions.
+Barbara Halas Glad it helped so much! 😊
Thank you for this - it was very difficult to find instructions anywhere on your site that you recommend people to go to, but this was good. Fortunately I just googled and found this.
I am happy to hear that you found the video helpful. Thank you for the feedback! Half the battle with any search is knowing what to search for. The HP website is often being adjusted or rearranged, and sometimes links are broken when that happens, and to be honest I often also use Google to find what I want on the HP website myself, as it is much faster for me as I generally know which document I am looking for.
Great video, makes it easy as if someone is there showing you what to do. Thank you
+Sharon De Pledge We appreciate your feedback. Thanks a lot for watching this video!
was very helpful better then the manual amd any other videos straight tto the point and shows you how step by step
Very clear and straight forward! Thank you
+Valorie Hilbmann Glad to know that the video was so useful to you!!
Super helpful👍🏼 I allmost pulled the tape off the wrong way😂
Thank you for very clear instructions. I find it quite easy to install the ink cartridges because of the video. I don't use colored ink with my HP Envy 4500 printer, just black. I used to install the color ink cartridge and the black, but the color cartridge would dry up and go to waste, because I didn't use it much. So, I recently decided to just installed one black ink cartridge, but now I keep getting this pop-up window telling me that it would be better to also have a color ink cartridge installed. I ignore the message, close the window and continue printing, but it's annoying to have the message pops up each time I print a document. Should I just install the old, used colored ink cartridge in the empty slot to prevent the pop up window?
+Kicky Your printer is designed to print only when all ink cartridges have ink. A little ink from all the ink cartridges is used in periodic servicing tasks. This helps to prevent issues such as printhead clogs and poor print quality. There is no way to bypass this feature. Please refer this document for more information: hp.care/2ogCdNj
Thank you.
Great video very helpful and very thorough clearly understandable new ink in the printer works perfect thank you so much for this video
+Wesumat vlogs I am glad to know that the video has helped you fix the issue.
@@HPSupport Your more than welcome 😘😘
Perfectly presently. Very helpful. Thank you.
+Valentine Antoine I am glad to know that the video has helped you fix the issue.
thanks for the step by step instructions
Thank you for the feedback. It is great to hear the video helped!
Best short video yet.
+Lisa Bernstein I am glad to know that the video was very useful to you.
this is why I love RUclips
+Haley Waldrup Welcome!!
Perfect instructions! Thank you!
+Charlotte Burnham You're most welcome.
If at first the confirmation scan fails, I found that reversing the paper, such that the top of the printed alignment page is on your left, did the trick.
Hi there, thanks for contacting HP Global Social Media Support!
Thanks for sharing the steps that helped you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
Great video. Thanks guys!
+Marino Productions I am glad to know that the video was useful to you.
Thank you. My bad, was trying to replace cartridge with power off!!
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
thanks a lot for the video. i just used it to replace the cartridge in my printer.
+Vishal Ranjan you're welcome. Glad to hear that the video helped.
This video was sooo helpful, thank you so much
Hi there, thanks for contacting!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Thank you HP!
yusefq891 Glad you liked it!
Worked a treat thank you easy to follow
Glad to hear it. Thank you for the feedback!
Excellent video. Makes it easy!
+Jewel Brooker I am glad to know that the video was very useful to you.
Thanks very much for this video.
I am delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - HP Social Media Tech Support
Thank you HP ENVY 4520!
Glad to hear you like the printer. Thanks for the feedback!
Thank you , it was very helpful
Happy to hear it! Thank you for the feedback.
Do we take the alignment paper put?
*out
+Jacob Hudson Please refer this document to know about replacing the ink cartridges: bit.ly/3pHJuFM
THANK you, very helpful indeed
+Tala Tavakoli I am happy to hear it was useful to you!
How’s I cancel printing on my HP Envy 4520 printer?
+Salli McMorrow Please refer this document to know about cancelling a print job on HP printers: bit.ly/3rRf330
thank you so much. ur life saver! 😚😚
Very helpful! Thanks
+Alan Silva I am glad to know that the video has helped you fix the issue.
Very helpful,thank u
+Linda Clarke I am glad to know that the video has helped you fix the issue.
Great video
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu-HP Social Media Tech Support
Great video!!
+R Brooks I am glad to know that the video was useful to you.
Can i do this again ? If I accidentally print it on a printed paper?
+Jobel Dela Cruz Yes you can go ahead and do it again.
Can I put 2 black instead of 1 tri color and 1 black ?
+cbingu The printer is designed to have color cartridge on color slot, similarly black cartridge on black slot. There's no way to have both slots t have black cartridge. Try to set the print mode as gracescale or black&white, if you intend to replace black cartridge for continue printing.
thank you that really helped
Thank You!
You're welcome!
can you replace one cartridge at a time if only one has run out of ink.
+Desleigh dunshea When an ink cartridge is fully depleted, you must replace it before you can print. Please refer this document for more information: hp.care/2ogCdNj
@@HPSupport that was not the question
The cartridge carrier does not move into the area needed to replace. It is stuck to the right and I cannot place ink cartridges in.
I have the same problem did u solve the carrier did u manage to get it out of the right side where its blocked or ?
@@darktimefreak1678 it should auto push it self to the right so you can take them out. if not something is wrong. try moving it byhand. when power is off.
Did you turn it on? You have to work with the printer on.
Thank you so much!!!
+londonlovesbeautyx I am glad to hear it helped!.
I had follow all the step on here and the alignment was successful. BUT when I print my essay it's pop up the message "following ink cartridge must be replace" so I also try to redo it again but it still pop up that message. Any idea ?
+Lisa Xiong Please follow the guidelines in this document to fix this issue: hp.care/2oP8Thx
What should I do if I already refilled the ink but when I try to print something it won't print? Please help me!!
Try following this document: HP ENVY, DeskJet Printers - Color or Black Ink Not Printing ( ow.ly/WKf5300LAM5 ), and let me know if there is any change.
HP Printer Support
Alignment failed. Now what's wrong ?!
When I have placed the ink cartridges in it says now printing alignment page but never does?
Does the printer try to feed a page, but nothing comes through? Did you try different paper? Is there any error message on the printer?
What store to buy ink online
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase ink cartridge for your printer.
I will do my best to assist you.
Please refer this document to know about purchasing ink: hp.care/6057ocrOx
Regards,
HP Support
I have this printer...love it!
+MAGA You're welcome.
you are a lifesaver :)
Wenyu Chai Happy to help!
Thanks a lot
+Jesus is Lord Glad to know that the video has helped you fix the issue.
How to change cartridge in HP 4650
+Nicole Fitch Please refer this document to know about replacing the cartridges: bit.ly/3wCstCU
Thanks I needed help Kathy
+Kathleen Blackburn You're welcome. Hope you've replaced the ink cartridges. Let us know if you need further assistance?
The cartridges on my print won't slide out to a position I can remove them
+Clive Devlin Please refer this document to know about replacing ink cartridge: bit.ly/3pHJuFM
So the question I have is why don't you send out both color and black ink at the same time, don't ink turn bad after a while? and you would want to change it anyway???
+Johnna Locke May I know whether your printer is registered under Instant ink program?
I've replaced with XL size which I always use, & now get an error message saying their incapatible. How do I reconfigure for this size if possible?
No answer from HP here.. This f...ing printer destroys me!
Is aligning the paper necessary? For some reason, I always get the message that mine is not aligned. Since I can never figure it out, I just ignore it and my copies look fine.
+Rain Walker Yes! It is necessary to align the printer. Follow the steps in this document: bit.ly/2f1WbrY to know how to align the printer.
I have never held a role of performing support functions. My hat is off to those who perform these invaluable tasks. I watched this tutorial and to my amazement , I was able to remove and replace my ink cartridge. God is in His heaven an all is well on earth!! This is excellent help.
Where can I buy ink refiil
+Prakash royal thanks for reaching out!
I understand that you need to purchase ink cartridges.
I'll do my best to assist you.
You can purchase the ink cartridge from here: bit.ly/2MSmfr1
Let us know how it goes.
How do I refill paper without cardriges?
Is it gummed up it won’t print options
+Leroy Helton - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?
- If connected to computer may I know the operating system installed on it?
- Are you receiving any error message?
Wel this almost worked for me but my cartridges are over and I can’t open the black one -_-
+Bradley Beek’s Adventures Please refer this document to know about replacing an ink cartridge: bit.ly/3pHJuFM
@@HPSupport I got it figured out thanks!
Mine says that the color needs to be replaced but it clearly does not, seeing how it still has ink in it and it's not faded or empty :/
TheAnimatingdiddy
“Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.”
The above quote can be found in the document titled “'Ink Alert' or 'Low on Ink' Message Displays on the Computer or the Control Panel”. The document can be found by searching for C01844912 on HP’s home page or using Google search.
How did the man know to replace the black cartridge and not the pink one? My SX115 message doesn't tell me which cartridge to replace. How can I find out?
+Terence Layzell You can check estimated ink levels for your printer to determine if you need to replace any cartridges as mentioned in steps in this document: bit.ly/2wrxa0I
Thanks very helpful;-)
I am glad to hear it! Thank you for the feedback!
I changed both but is still showing ink cartridge problem
+Jeilito 17 Have you tried following the troubleshooting document:hp.care/2pxOoZo such as uninstalling and reinstalling? If this does not resolve the problem, I would recommend contacting HP Support: hp.care/2bjG4nE
Thank you very much
Why is it whenever I install a new HP ink cartridge, it's mandatory that I do an alignment?
I end up wasting ink and paper attempting to do so, because I keep getting a message that it didn't align.
I don't care about alignment. I just want to install the cartridge and print out news article, recipes, etc. I installed a new cartridge several days ago; now I received a notice that the cartridge is not genuine HP (although I bought it at Best Buy, and on initial install a message confirmed it was). Now, I'm constantly getting messages, which is interrupt the printing process. I've had this copier almost two years and only once recall a successful alignment.
I go through this every time I replace the cartridge.
+Kicky A Used or Counterfeit ink cartridge Detected, Counterfeit ink cartridge Advisory, or Used, Refilled, or Counterfeit ink cartridge Detected error message displays on the computer or printer control panel. The message is meant to indicate refilled or counterfeit ink cartridges, but it can also occur when a genuine HP ink cartridge is depleted or almost depleted. Please refer to the instructions in this document to fix this issue: hp.care/2tofwK6
THATS IS WHAT HAPPEN TO ME
My black isn't coming out. Only tri color
+Orochi Maru Please perform the steps mentioned under this document to fix this issue: hp.care/2nR4xF1
when I replace it never goes back to OK to print. Stays on screen to replace ink cartridge????????
Please start with a hard reset of the printer, using the steps below.
1. While the printer is turned on, please unplug the power cord from the back of the printer.
2. Please unplug the power cord from the wall outlet/power strip/power bar/surge protector.
3. Please wait a full 60 seconds.
4. Please plug the power cord back in the printer and into a wall outlet. It is extremely important that it is a wall outlet and not a power strip/power bar/surge protector.
5. If the printer does not automatically turn on, please turn the printer on.
Are you still getting the same message?
+HP Printer Support yes
I am having the exact same problem. It is stuck on the screen to replace ink cartridge.
Just got mine in the mail. The carriages are stuck. I can't get to the black one. Could only install the color one. Can't move them manually either. Can anyone help or I guess I will have to return it.
As you have a jammed carriage please see: A 'Carriage Jam' Message Displays for HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - ( ow.ly/obgP302d7bK ). Work your way through it and if you cannot resolve the jam, then follow Solution four.
***** Thank you for replying. I returned it and got a new replacement! Liking the printer so far :)
I am happy to hear that you are up and running!
Thank you
+Mohammad Rawashdeh I am glad to know that the video was useful to you.
wew amazing,,,thanks sir
+badru salam I am glad to know that the video was very useful to you.
Of course it's very useful for the video for me, thank you sir ...
Ummm my alignment page isnt printing what do i do???!!!!!!
kenny vo Does an error message appear when you attempt to print an alignment sheet? Is the printer plugged directly into a wall outlet? Are you able to make a photocopy or scan an image from your printer?
it help so mutch
Thank you for the feedback! I assume that the "weird" you mentioned in another comment on the same day is now gone. If not let me know in detail what is happening.
thx
You are the best
Thanks bro
+Good Bleach I am glad to know that the video was useful to you.
I have a paper jam and I don't see it what do I do?
William Chrysler Please follow the troubleshooting steps in the document titled “A 'Paper Jam' Error Displays on the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series”. It will walk you through the different areas to check. One of the more common areas that customers forget to check is the underside of the printer. To find the document please search for C03754704 on HP’s home page or using Google search.
I've just changed a black cartridge and there's no ink at all...
+Pauline Alary Please have a look at this document hp.care/2eeQ58c it might help you fix the issue!
Thanks for taking the time to reply! It worked with the tricolor cartridge only. I haven't tried putting the black one back again yet though...But thanks!
+Pauline Alary That is great that you were able to get things working again!
but my printer is doing weird when i instal it
thanks!
Amardeep Brar You are very welcome.
Worked!!
+TheChampion I'm glad it helped so much!
My cartridge didn't move out, it seems stuck
+JJ Films I understand when you're trying to install the cartridges, the carriage slot won't slide all the way and you're unable to install the ink cartridge. The carriage, which holds the cartridges has stalled in the printer.The carriage might try to move into the access area. If it does, allow it to move to that position.Please have a look at this document to resolve the carriage jam:hp.care/2qPUu67
I AM REAL DIS APPOINTED IN HP BEEN BUYING HP FOR YEARS BUT THE LAST PRINTER I GOT 3 YEARS AGO THE WARRANTY EXPIRED AND I HAVE BEEN HAVING PROBLEMS EVER SINCE I PUT NEW CARTRIDGES IN WON"T PRINT
+Kathleen Russell thanks for reaching out!
I understand that you are experiencing an issue with an ink cartridge on your printer.
I'll do my best to assist you.
After you install an ink cartridge, if an Incompatible Ink Cartridge or Ink Cartridges Missing error message displays on the printer control panel or computer screen, the steps in this document should help you fix the issue: hp.care/2tf8Yh8
Let us know how it goes.
I bought the wrong ink anything I can do
Anthony Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
If the power switch is broken, the cartridges will NOT move. Now what?
Let's start by troubleshooting the printer not turning on, then we can work on the carriage jam. Please follow the steps in the "HP Printers - Printer Does Not Turn On" document ( ow.ly/I79V300OyfR ). If you get to the 'Service the printer' step, please click on the link "Contact HP Support" in the document to work with Technical Support.
Thx man :)
Foolished GT You're welcome!
YOOOOOOOOOOOOO. i DID IT BRUVS
+Terra I am glad to know that the video has helped you fix the issue.
Somehow, the printer tells me "cartridge is not detected as available for printing" and that it can't print, but it's able to print an alignment paper. And yes, it is in single mode. What gives???
Your printer makes no sense.
+S0far S0G00d thanks for reaching out!
I understand that you are experiencing an issue with an ink cartridge on your printer.
I'll do my best to assist you.
After you install an ink cartridge, if an Incompatible Ink Cartridge or Ink Cartridges Missing error message displays on the printer control panel or computer screen, the steps in this document should help you fix the issue: hp.care/2tf8Yh8
Let us know how it goes.
I am so pissed off I bought a brand new printer and I put in the ink cartridge correctly exactly how it states in the manual and the video and its till saying the indicated cartridges are not intended for use in this printer and we're using the ones that came in the box!! WTF!!!!!!!!
+elizabeth Alfaro Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
i HAVE A MESSAGE FOR YOU'S GUYS. *thank you* !!!
+IETCHX69 You’re welcome, I am so glad that the video was helpful.
I have been a customer with HP for several years. Unfortunately, HP is becoming my biggest problem. I purchased this printer and I believe it has been more of a problem than a help. The tech support and customer services reps barely speak English to know what you're saying or how to respond. It is just ridiculous. I have never purchased another brand for my laptops, desktops, and printers but I think I need to start exploring other brands. HP sucks!!
+Martica Trimmings I'd be happy to assist you with your HP printer. To better help you, would you please provide some additional information? Where applicable I have included a guide to help you find the information I am requesting.
- Do you have the HP Envy 4500 printer as per the video? If not, please let me know the model and product number of your HP printer. ow.ly/BhGFr
- What operating system are you using on your computer? whatsmyos.com/
- How is the printer connected (USB cable or wireless)? If you do not have the Envy 4500, it may also support an ethernet connection.
- Are you getting any error messages? If yes, what do they say and where are they displayed (printer or computer)?
- Please include any other information you feel is important.
I will watch for your response.
+HP Printer Support hello, i just want to ask; we also have this kind of printer but the problem is ..just wondering because the black cartridge was just new and just use it just for a month, we replace the ink compatible and there's an error that of cartridge replacement..wht will be the solution?
+Cejie del fierro Please follow the troubleshooting steps in the "Cartridge Missing or Incompatible Ink Cartridges Error Displays" document ( ow.ly/10gA3R ). I've also included the "HP Printers - Ink Cartridge and Printhead Limited Warranty" document ( ow.ly/10gAwA ) for your reference.
***** Alright :) thank You.
+Cejie del fierro You're welcome.
Not at all helpful. Doesn’t show how to get cartridges in correct position to remove nor hoe to remove them as they don’t just come out.
+Scooby Doo Please refer this document to know about replacing an ink cartridge on your printer: bitly.com/2E9mWsk
Easily worst printer ever made have it years tried everything and yet to print a single page
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is not printing.
I will do my best to assist you.
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Regards,
HP Support
The following ink cartridges must be replaced the printer is about to go flying
+Michael Muirhead thanks for reaching out!
I understand that you are experiencing an issue with an ink cartridge on your printer.
I'll do my best to assist you.
After you install an ink cartridge, if an Incompatible Ink Cartridge or Ink Cartridges Missing error message displays on the printer control panel or computer screen, the steps in this document should help you fix the issue: hp.care/2tf8Yh8
Let us know how it goes.
@@HPSupport I got it working for some reason the ink I tried would not work but another king did both unopened both from instant ink thanks though
Amen lol
Nederlands
Thanks for the concepts you have contributed here.
Thank you so much!!!
Thank you!
+Kayla Schwartz I am glad to know that the video was very useful to you.
I tried but the alignment failed repeatedly. What do I do?
+Life of Gerardine Please refer to the instructions mentioned under this document to fix this issue: bit.ly/3vMAXF7