LCI Tech Reveals all! My conversation with a Lippert RV technician!
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- Опубликовано: 7 авг 2024
- #rv #towing #trucks
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"I've never gotten in trouble for going above and beyond for the customer." That is a guy I would want to work for my company for sure. What a great attitude.
he is saying that for the camera
I just watched an RV utuber who was in Alaska and drove through a construction zone and bent the trailer tongue and the dealership, the manufacturer, Lipert, nobody would help him. They all said he took it off road and his Kestone warranty and extended warranty was void. He swears he didn't. Bottom line nobody including Lipert helped this guy and also said it was his fault he had a weight distribution hitch attached and I think the Lipert frames on the bigger trailers are too weak. Makes no sense to use the same Guage steal on a 20-24 ft on a 30-40 ft.
I'm here due to the same video
And in that video the TT owner said Lippert said they never heard of this Kind of Frame Break/Bend... But he shared in the video where Lippert has a Class Action Law Suit against them for these multiple Breaks/Bend... Come on Lippert,,, own up to your errors !!!
Same, just saw that video yesterday. Looks like we all get the same rv video tour.
I also came from that video, Lippert has some explaining to do.
Ive had the same issue with a Lippert frame. Both the manufacture and Lippert says one thing and does another (I have recorded calls as well as the "other guy") I may be releasing the videos with peoples names bleeped out. I have been holding off for now per my lawyer. I had a conversation with a LCI employee who was reviewing my claim and basically said it was obviously a design issue and they would surely cover it......Then as soon as we hung up I got an email saying they are denying the claim........I have a few owners who are sharing info and we are all being sent through the same issues.
This guy is good. I do think that the frame material is far too light on RVs in an attempt to keep the weight down. Rough roads, construction etc are all part of the adventure. Lippert needs to design frames with the proper gauge metal to handle it. This is a safety issue. Frames should not be bending or cracking, period!!
Exactly ! I been pulling driving pushing etc. And I seen bent fancy rims but bent cracked failing steel I beams on newer trailers im calling BS !! thats bad metal or way to thin to be on the road I seen better out harbor freight diy frames!!
I've taken older RVs off-road on dirt roads that a Camry could drive on.... Never cracked a frame... The fact is these new frames are too dam weak and being pushed to the limits just sitting in a parking lot...
They are trying to keep the weight down so they can be towed my smart cars LoL.
@@SegoMan Looks like a lot of the owners are getting smart too. Its Painfully obvious that the frame is far to smaller Gauge 1/8th of an inch is a joke. Over the length of 30 to 40 feet it needs at least 3/16 to 1/4Inch. gauge.
We need more people in the world like him.
Agreed
That tech man knows is stuff, you definitely got blessed by getting him as your tech for this. Amazing job thank you for all the knowledge
last name checks out.
Yah if the other guy would let him talk,geez
My 2014 Redwood came with the now discontinued LCI Tri Glide pin box, one that had several internal grease fittings. After checking the Redwood owners forum, I discovered several owners of this pin box reported pre-mature failures of the Tri Glide model. My fifth wheel was out of warranty, but when I contacted LCI expressing my concern with the Tri Glide pin box, and they sent me free of charge, a new lower jaw that converted that Tri Glide pin box to the Trail Air model. Very good customer service.
That's awesome to hear, Matt! We really are trying to push the envelope more and more on going above and beyond for our customers.
they sent it free too you because they know it was a safety issue and they could of been sued
I am a huge non slide out fan. From gas to Diesel class A, C, B and towable, for 45 years never a slide thus never a slide problem.
My last RV had 4 slides. Never again. They were one reason I bought an RV, and one reason I had so much trouble with it.
@@headdown1 Agree: Cutting a hole 🕳 into the sidewall of an RV for a side is a disaster waiting to happen by design!
You let them off the hook. I love how you try to move the blame to the owner.
Heaven forbid people take responsibility for breaking their things.
My 5th wheel has Lippert components. I have an issue with the wearing of the front right tandem tire. I contacted Lippert and with information I supplied they diagnosed a bent axel. Lippert shipped me a new axel and no charge and all the instructions to change the axel. Lippert is a top quality company in my book. Thank you Lippert and BTRBRV.
Axle...
Great video! No windshield talk, nearly no Hand Jive and very useful!!! More of this format please. Follow this guy around for a week of repair videos and you got an entirely new segment worthy of massive subscribers for sure.
Screw lippert, had to get rid of a perfectly good fifth wheel because the frame was cracked and bulging! And I babied the fifth wheel! Couldn't be repaired had to salvage a perfectly good 5th wheel $30,000
Wow, more details please. I've heard a lot of frame failure issues, asside from legitimate individual defect frames, are when the manufacturer overloads the spec of the frame they contracted LCI to build for them. Basically they request a frame designed for a GVWR of say 15k lbs but build an RV with a 20k GVWR on the sticker.
The fifth wheel was a 2013 Open Range 316 rls.We puchased it in 2015. Drove from Denver to Joplin Mo., to pick it up. I install a shock kit, heavier axles with larger brakes,and other upgrades.Lippert played the out of warranty game. Even though they actually had a TSB- frame plate repair kit. Which I had to originally buy. But they did refund my money after raising hell.Had a highly certified welder inspect it. Because it was bulging the plates could not be welded flush.That my story. And from what I saw online it happened to other rigs.
@@danharris5873 the frames are so simple they can all be fixed. And simply if your a good fab guy. Do it all the time…. But most owners would rather scream and hollar. Class action. Sue. On and on. Screw it let them total it and get away from them as they wont be happy.
Same thing just happened to me. A $50,000 loss with no insurance. 38 foot Keystone Everest with Lippert frame.
If I had a business, this guy is the template for the kind of employee you want to hire.
I worked in Automotive Repair for years and I had the same attitude making the repairs.
Matt is a great guy, that's for sure!
My guess is from a business owners perspective is that people like him are very far and few. Getting Manuel hands on guys is just about impossible
30 years ago me and some friends went hunting in a 10/15 year old camper. We drove it through creeks where there were no roads and up the mountain side with no issues at all. I was amazed at where we went with it.Winnebago was an incredible incredible vehicle. I don’t know about now though?
This guy is a real straight shooter. I can certainly appreciate that. I hope his company appreciates his hard work and his integrity. Kudos to you Mat
Awesome video! Thanks!
Great information. 👊👍😎
As a Owner and Electrical/Mechanical technician I would trust this man t advise and do the work.
So, you damage your brand new RV driving thru a construction site, where the road was torn up so new roads can be laid down. You damage your suspension due to this construction, and are forced to ask the manufacturer for warranty repairs. You tell the manufacturer what happened, then the next thing you know, your $7,000 warranty claim is denied because the manufacturer says that you went "off roading" with your RV. This is the sad truth to how manufacturers think and work in today's World
And this video has two guys encouraging customer to engage in full disclosure so you've entrapped yourself in a denied warranty outcome. The trailers are too often just of flimsy construction and lippert uses this video to reduce valid claims.
Do they think all campgrounds are paved and all sites are level, if so these manufacturers have never been out of the office and in the real world.
Dude earned his paycheck on the window alignment issue. Lol.
I've been in industrial equipment maintenance for over 30 years and I completely agree with Matt. I talk to the operator as much as possible to get the background on what happened, what didn't happen, and what they think maybe should have happened. They make my job so much easier and quicker to get the equipment back into production by taking care of most of the detective work for me. Yes, some times they fear a write up, but if I feel they are honest with me, I've told more than one supervisor, my job is to fix the problem, not the blame. This type of job is almost ways dealing with a hostile person. They may not realize that we didn't cause this issue, but we represent the source of frustration. We are there to actually help them get moving again. Matt, you should realize you are the hero in this story, even if you can't fix the issue, you do get them to someone that can. His company needs to realize, Matt is their ambassador to a hostile country, and after listening to him, I'll bet my next paycheck, he leaves their customers still loyal to their products. Thanks for being out there Matt, and thanks for the video. In my approaching retirement, I am considering getting an RV. Some of the stories you see are quite disturbing, knowing there are Matt's out there is reassuring. Thanks again BTBRV!
Very Good Video #1. If buying an RV watch this Video. JD is a Pro and this is out in use, not showroom stuff..I`m going to contact the dealer and see if I can order an extra axel. I would want to know also whats the biggest tires (wide) I can put on my rig. Do they just put on the minimum how can I beef it up. Thank JD for your support for EMS folks.
Matt worked on my hydraulic jacks/flexing frame. Can't say enough good things about him. Wish he would just follow us on our trips.
Was looking to purchase Thank goodness I saw the videos on how bad Thay are. Before hand thanks
While humans are not perfect saying RVs are made by people who make mistakes is just an excuse for poor quality. Would you accept RV quality with a new $50,000 car? No way. This is because they take the mistakes out with good quality systems and error proofed designs. Testing and validation of RVs during development is non existent. Do they ever run a rough road durability test? I would like to see somebody take a new towable RV to the Navistar (Studebaker) proving grounds in South Bend IN and run it on their rough road durability test track. It would be a pile of rubble in short order.
Cars and trucks are so beyond different in terms of the manufacturing process than an RV. Case in point, a car is closer to a Smartphone than an RV when it comes to an assembly line. RVs are far more similar to a home than a car. If the robotics, design technology, grafting, engineering and regulations that went into a car went into an RV, something like my Brookstone would cost around $1mill....not even kidding. As an example, even a $750k Entegra Motorhome doesn't have the fit and finish of a $50k Chevy truck in terms of the RV portion.
Proud to have Mat on the Lippert team! 👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼
Me too!
Amen to that, T!
Yes too bad their bean counters didn’t have his ethics.
Good to know. Thanks.
Wish everyone else could get as fast as service as you did. I bought a camper from Camping World that was made by Forrest River. Slide broke on very first trip. It has been setting at Camping World for 2 months. They keep saying they are waiting on warranty approval from Forrest River.
The folks assembling rv's are pushed hard to complete their tasks
The rv company CEO's only care about how fast it can be built
Also the assemblers are not skilled Labor
A lot of factors have played into what you are saying in the last 1.5 years. The RV industry is booming, which is awesome, but it also leads to a lot of complications. As JD and Matt say, always good to remember that all of these are built by human hands (and hearts).
I had mentioned in the other video but LCI is supposed to replace my A frame next week. Seems like a daunting task and I am hoping I get a tech like this guy.
Hope that goes well, AA V! Let us know how the experience goes afterwards, would love to hear.
@@ryanzerfas9173 will do. Its a terrifying concept but its what the dealer is proposing after they damaged my A frame. Hopefully this is another day in the office for LCI and doesnt create future issues
@@aav7230 So what was the outcome of your Aframe replacement?
@@louiswestfall9622 thanks for checking. They ended up replacing the a frame. From my limited knowledge of welding, it looks pretty good. Welds are clean. We have taken a couple trips and everything seems to pull fine. It took a while to get this all remedied but I think the blame is primarily on the dealership. They are terrible to the point of unethical business practice in the way we were treated. At least we are back on the road but I got so tired of fighting the dealership when it was on them to make this right. Its in the past and we are moving forward with making family memories
Great video!... said it like it is... keep your cool!..lol
Definitely need more guys like him around. Super interview JD.
That's for sure, great guy. I have never had that type of experience with this company, though. They've always been defensive, with a " it must be your doing it wrong" attitude. Products are seemingly right for a particular application, but always have a not-quite-finished-to-work- properly results. Sorry, but often the case. Glad I'm retired now & don't have to deal with them anymore.
Please review the 264RLS from Highland Ridge. They make it in a Roamer, MesaRidge, and Silverstar. But its a new floorplan for 2021 and almost no youtube content on it yet. I own one and love it.
I want to know the maximum weight I can put in my 130" wide, rack and pinion 3 foot slide 2014 Sprinter Copper Canyon (I am replacing the sofa and dinette with a couch and theater seating)??
I have a Heartland Big horn . It has a lippert frame that had the spring hangers welded 1 1/4 inch different from one side to the other. I tried to get Lippert to take responsibility and failed . I have a weld shop that is going to make the repair. I bought a solid step from them I accidently moved without picking them up. All that happened was a bent threshold plate I ordered one and when it showed up I found that it was welded with the hinge misaligned.
I had a Lippert frame on my now abandoned 38 ft Everest 5th wheel. The leaf spring hanger bracket broke off one one side. No safety margin at all.
I just got a new travel trailer and one of my options was a rear bumper swing arm grill. Well they installed it upside down. We went camping and I kept starting at it wondering why the BBQ wouldn’t sit on it and then it hit me that they installed it upside down. I then laughed at the fact they install these all of the time and yet they still did it upside down.
Installer of yours was from down under😂
I have a question every time in rains our fridge green light keeps flashing and we have to jump it we replaced the battery but it still happens do you know what is what is wrong with our fridge
3:00 Its same with tow truck drivers we some times get a call that the car is just a bit in the ditch when we arrive on spot it's rollover 12000-16000 lbs truck and there problems begins
Lol. I bet you see some crazy stuff
Thicker steel !!! Your reputation is on every product !!!
Very Good Information
Thank you for this. Can you tell...the average inexperienced person...know when they have bent shackles, etc? I worried because i came out of a store driveway a big off and the tire went off the curb, not out the driveway. Could that have broken anything? I did not see anything, but it worried me. I do appreciate him telling us about uneven tire wear as a sign. I know Robin (Creativity RV) said she was sitting in the bathroom and suddenly realized she could see into another room...the wall had come loose! They repaired sort of this and that, but the whole trailer was coming apart, something was very wrong. She finally gave up. She never found out why, but wondered if it could have been weight. We need clues to recognize...are there some that are recognizable before the walls separate? I appreciated learning about the slides. That would have made me nuts. I live in a cabin that has no right angles, i am pretty sure. It would make a contractor or engineer crazy, too. Putting in windows and a new door was quite the challenge. The door frame shifts with the seasons. I am praying the backroom doesn't just fall off one day before we can hit the road. Every day for 15 years i wake up and thank the Goid Lord that the roof is still above me, not on me! I sure don't want to worry like that in our new nomad home. Yes, i really got taken when i bought it, long story. But we are leaving now, new story😄
Haven’t heard one good word about his company but he seems nice
So several years ago I could drive over a rough road and not have any structural issues. Today the camper cracks down the middle? If I were purchasing a rig today I would have to hire a structural engineer to go over the rig with a fine tooth comb. I feel many of these new rigs are over weight or near their max weight for their frame capability. Before they leave the lot.
this guy has a job for life.
I just had this happen on highway 44 in SD. Road construction hit a bump and my hitch frame bent. Flagstaff Superlite 29rbs.Who do we call for repairing this?
The 1/2 ton tow rating is one factor for issues. To get the tow rating something has to give. The biggest problem is the quality control from when a trailer leaves manufacture, the inspection when the trailer gets to dealer, and when a buyer purchases it. The problem I had was the trailer was sold to me with known issues by dealer. The answer from General Manager was if they fixed issues before they sold them they would never have a trailer to sell. And followed up by saying it you want a trailer without issues buy one that’s 2 years old. 😳😡. So I would say if your buying new get the Quality inspection list and do your walk around… Quality inspection is key.
About 15 minutes in, they start talking about how the manufacturer builds the unit. Here's my position on this frame failure issue.
If I buy a new RV, I bought the entire system from (Forest River, Grand Design, etc.). I didn't buy the Lippert frame and then have some other company build the cabin. I bought the whole thing as a system. I expect the manufacturer (Forest River, Grand Design, etc.) to provide the warranty for the whole thing. I don't care who made the frame. The manufacturer is the one who bought the frame and they are responsible if it fails. The RV (all of it) will be subject to the same road conditions as the tow vehicle and it should be able to withstand the construction zone, pot-holes, rail road crossings and all other every-day problems without failure.
Don't leave me stranded while you try to figure out who pays for the repair. If it is clearly a warranty issue, just fix it. You can bill the frame/window/refrigerator manufacturer separately. You're the one who built and sold this piece of garbage...
"The RV (all of it) will be subject to the same road conditions as the tow vehicle and it should be able to withstand the construction zone, pot-holes, rail road crossings and all other every-day problems without failure." Exactly. The trailer should tuff enough to withstand what a stock 4by4 truck can tow it through. Seriously.
He did not even mention 4x4 situations. He specifically listed everyday type road conditions. Nothing about taking it off roading. Done be a jack azz @@MrFescue
I would haveliked to hear the techs thoughts on the ongoing challenges with the schwintek slide system.
Also his thoughts on sumo springs as added support for the factory springs
R&P slides is the only main slides I’ll buy. Our Cougar has them but we won’t buy another new Cougar because they’ve went to cable slides.
R&P = Rack & Pinion?
These modern day trailers are built with extremely light gauge frames and one has to question if they are fit for general purpose !
With leopard all you have to say is it was a rough road and they won't warranty anything.
What I think about removing the tongue for stationary
Wich frame is in question mine is a lippert a 2015 keystone premier 34 bpr travel trailer
You should do a video on Frame flex with the bigger fifth wheels
JD, do you know where we can purchase the hanger brackets for the suspension?
I'm not sure honestly. I'll see if etrailer can stock them. Otherwise, Id just have a fabrication shop make some.
Anyone ever installed a small chest freezer in a 5th wheel (in washer & dryer prepped closet)?
i have ordered a new Rockwood Mini Lite ...if it has a Lippert frame i will taking it to a welding shop to reinforce the frame before i even take it home.
Same. My mini lite is to be ready in month. My godson is an expert welder and I’ll pay him well to reinforce my A frame and shackle mount areas. Still cheaper than buying a airstream or Oliver
What would you suggest to remove the white grease from the rack and pinyin system on my slide before I lube it with the CRC power lube recommend
Maybe a plastic scraper
Would using brake cleaner work the wiping it off
@@dreambluewatersandmore5616 it may bit it might damage the finish. I'd just use a rag and plastic scraper. Cheap and effective
Thank You JD😀
What is the warranty on Lippert components?
E-Trailer are great people to do business.
Did you happen to see.the guy in Alaska with the lippert hitch that bent in half?
I wonder if they could explain that one.....
Yeah, I believe we addressed that. "bent in half" is a HUGE exaggeration, like out of this world exaggeration my friend. It "buckled" and "deformed" due to an extreme lever action torquing the boxed section of frame. You can actually still see the weight distribution hitch attached at an EXTREME pressure position with the chains. That can transfer over 3000lbs to the A frame easy. Coupled with towing the RV over extremely rough Alaskan gravel roads is a recipe for disaster. Proof? How many similar failures have you seen? It happens about as much as Jeeps get their frames bent because they are driven too hard off-road.
Good Morning master tech. Purchased a new forest river travel trailer and I have connected to the backup camera and outside my vehicle it works great as soon as I get into my Nissan pathfinder 2017 I loose the picture. I have a 2022 17' travel trailer. Any help would be appreciated. Thank you
Need a longer range camera
@@BigTruckBigRV hi, this camera came pre-installed from lippert. Would they put a camera that would not work because of distance.
Where is the DOT on this ? 1/8 or 11gauge would be pretty thin for a tounge in my opinion
Okay, the Buc-ee's comment definitely tells me he is not from Indiana. JD, have been meaning to ask, on your last Coachman, you had a covered space, are you planning on leaving your new rig stored outside?
No, this will go in storage when I get new steps
I work in a calibration lab and my biggest pet peeve is when I get something back with a note with 1 word: "Broke". That tells me nothing.
OBTW: the definition of "technician" is someone who fixes stuff that you can't fix.
What’s the deal with Lippert frames failing?
Unfortunately they build them to the manufacturer specs not entirely their fault
@@ricknielson8934 That is a cop out by both parties, as a frame mfr you are responsible for what you build just like the trailer mfr is for their builds.
Lipper has been putting out subpar equipment lately. I think they are getting a class action suit against them as well.
you know they will hit a curb, pothole, overload it etc.etc.. build for that and the weight is more so get a proper truck! dont sugar coat the beefy 1/8 inch steel. also, if the top is tipped in it wont help water run off. oh that window that's crooked matches the crooked frame we build
Are there LCI mobile techs in other states besides Texas?
Hey Ronald, yep, I believe we have 4 mobile techs across the country currently that each oversee a different region.
@@ryanzerfas9173 In VA?
Buy a Northwood product. The frames are built like tank's.
Word out at Independent Repair Shops is Lippert acquiring reputable manufacturers - And using lesser quality materials ? They give scads of tech support - But cheaper materials may have less margin for error ? Where manufacturing is located ?? Reminds me of GMs blanket denials of transmission problems ? The Buck generally gets passed around and around and around ? 🤨
"Every manufacturer does a lot of things different" Yep. But you can rest assured that Lippert will be doing it as cheap and at minimum quality to make it to delivery as possible.
This guy is a credit to his craft!
those may pop tires must keep him busy ..
Cmon, man. Ya lets tell the LCI guy that we drove on an Alaska highway, or in road construction, or that we used load distributing hitches. WARRANTY DENIED. He seems like a fine man and im sure he is, but at the end of the day he works for LCI who is trying to avoid fixing issues they can blame on the user. Also, the window is crooked. Seriously, install the window parallel with the main side walls of the coach. Too much BS in this video. That said, Josh the RV nerd is king and i would buy whatever he’s selling. Thanks for your great videos!
sorry but 20 , 30 years ago none of these breaks were happening. when I was shopping used years ago every single so called lite weight was unsafe to tow with broken frames and spring hangers. My 2000 Jayco had a much heavier A frame than any new campers of the same size I looked at.
Yes ever bigger RV's require ever thicker Steel or aluminum framing. Cost saving measures from Lippert and other suppliers. Like time is money and then they tack it together instead of doing an modular well design (I made an modular repairable design but no company is interested in that. nor US american nor German Wohnwagen manufacturers). Sales and specially service sales would hurt if these things got well designed.
Prettyness with glue and wallpaper have won over durability, modularity, function and repairability.
I guess that's what the average american customer demands - the whining comes a few months later when things fall apart. But people will allways return to prettyness over functionality.
Basically you are making this because of all the bent metal complaints
Lippert builds the frames to the manufacturers specs. They are all trying to save weight. Using subpar steel from China. My best friend had a 2014 Heartland Silverado that his insurance company just declared a total loss due to the frame cracking between the main box and the elevated section. The flex cracked the outside walls on both sides. His service guy dug in and found the issue. Heartland specified too big a hole in the frame for wiring. They took too much steel out and allowed it to flex. The insurance adjuster also found cracks in the rear of the unit close to the back wall. They could do way better just using gussets and quality steel.
This technician seems like he will do what is necessary to assist the customer to make the repair. The root of the problem is the substandard construction practices of the RV industry on newer trailers.. RUclips is full of videos of people with newer trailers stranded by the side of the road (like the guy in Alaska previously mentioned) with broken frames, broken slides, and a host of other problems that can be traced back to poor workmanship on the unit that came out of the factory. I'm surprised that NHTSA doesn't intervene on behalf of the public on this issue due to the catastrophic possibilities of the frame failure, or axles coming loose and breaking free from the frame mounts causing the vehicle to lose control while on the road. Lippert blames the RV factories for ordering cheap light frames saying they are just building them to the factories specifications. Apparently there is little (if any) safety engineering designed into some RV's by the factory, and there seems to be little or no accountability for the poor construction quality of their units. This is evidenced by the plethora of complaints by RUclips (and other) RV customers who cannot get the factories to stand behind their products, or even get a return call. I guess it will take a few wrongful death law suits attributable to the sub-standard RV construction causing accidents, before any action is taken.
i do not understand why people don't do their do diligence, there is a tremendous amount of information on why not to buy any r.v. with a lippert frame. and i would not buy any r.v. without torsion axels there is a good reason airstream uses them...pete.
People keep saying we need more people like him. If the money and respect was there, the people will come. It's simply not worth it if you make half or less than sales and marketing, and also get looked down on in society for actually working for a living. My 2 penny's worth.
Try to find any RV dealer in America that can get you in within a week for warranty work. They are all jam packed with poorly constructed RVs from Lippert parts.
This guy has to be burned out by now from fixing the same garbage components day after day after day.
Lippert is the worst trailer manufacturer they use metal that is to thin on these big rigs and then put the blame on the RV builder's specs and if that is the case the RV company is to blame as well there has been way to many things going wrong in the RV community. That is exactly why I am and have been a TENT camper for 55 years and I will continue to do just that. Thank for this video
So the two people in the back ground know they are being filmed they apparently are goofing off a little.
That we did 😎 Hard not to have a good time when you're with JD!
Those frames should be fixed at all costs by manufacturer. Saying that you hit a bump is total bs. Make the frames stronger period. A little gusseting or doubling up is a simple add on cost that no one is even going to notice. This guy is not answering the problem.
Sounds like a lot of bull sh+t going down to cover a poor product
Wouldn’t happen in Australia
Lippert is a top notch company and stand behind their products and customers. They helped me every step of the way in diagnosing a hydraulic leveling system failure and repair. They supplied the part to me under warranty and made sure the repair fixed the issue. Since that experience, I look for Lippert components on my rv purchases and buy my parts directly from them. In this day and time, it's hard to find a company that puts the customer first anymore. Lippert is that company and will have my business for many years to come!
Hey Tracy, we really appreciate that feedback! It's super important to us to do right by actual campers and we want to hear your feedback and ideas. Best place for that is in our facebook group "Lippert Scouts: The Community". Go check it out!
How long have you worked for Lippert or subsidiary??
@@MrFescue I don't work for them or subsidiary. Just a long time rv owner that received remarkable service from them when needed. They really helped me out when the jack system failed due to a failed part. Hope this helps you Bob. Happy camping !
Buy an Arctic Fox and avoid these issues.
I feel like this is a Lippert produced video. It's always the customers fault according to Lippert.
It takes 20 years to get 20 years experience.
Seems like a good tech. That being said, lets be honest, Lippert frames are weak junk.
Lipert frames and Craftsmanship is no good. I've heard about class action lawsuits that lipert is involved in
Keystone and Lippert are two companies I stay away from in the RV world.
A lot of RV'ers, especially younger ones will build moto-cross dirt ramps and drive their truck connected to their fifth wheel 80 to 90 mph up the ramp to see how much "air" they can get on the "jump". All of this for "likes" on their "Klick-Clock" videos. Then they file a claim against Lippert for frame damage.
Is this the frame company for a travel trailer on RUclips that they don't care.
One thing you will never find in any coach manufacturing factory is a level. Period. Mic drop.They work with jigs and tape measures. If you don't believe me simply do a very little amount of research.
The"root" of the problem is plastered on the door of his service truck. Lippert is now producing 100% garbage
Lippert frames are too thin and light EVERYTHING is being built to be towed by half ton trucks and RVs have become huge overweight behemoths/
Lippert is using 1/8" metal on frames. Sorry but people are insane for paying the $$$ they have for these trailers. Prices where to high before the pandemic but now Prices are borderline insane. Inventories are accumulating on dealers lots. Rates going up, gas prices going up, pandemic becoming part of life. RV fire sale coming over the next 6 month's IMHO
The fire sale purchases will become the new home for the homeless..