Droplette NEWS: lip plumper? Growth factors? What about the device issues?
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- Опубликовано: 23 авг 2024
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Disclaimer: This video is not intended to provide diagnosis, treatment or medical advice. Content provided on this RUclips channel is for informational and entertainment purposes only. Please consult with a physician or other healthcare professional regarding any medical or skin related diagnosis or treatment options. Information on this RUclips channel should not be considered as a substitute for advice from a healthcare/skin professional. The statements made about specific products throughout this video are not to diagnose, treat, cure or prevent disease. It is important that you check labels to determine if a product is right for you. Before starting any treatment at home consult a health care or skin care professional to determine if it’s right for you.
If you’d like to watch the full video (where I ask plenty of not-so-fun questions about issues Droplette has had and what they’re doing and have done about it then here is the link:
ruclips.net/video/A8_GTz12lUE/видео.html
There’s no intro or outro, just a q&a 😊
Penny, I very much appreciate how seriously you take your subscribers’ comments. I was one of them who complained about the defaults in the device and I thank you for contacting one of the creators of Droplette and asking her all those questions😍
I really want to balance my enthusiasm for the “cool” the “new” etc with reasonable questions for those same companies.
I applaud madhavi (and droplette) for answering them for us.
Now, that may not change much for some people but I think it’s commendable of them.
I’m so glad to be here for you, and I appreciate your trust in me, it means a lot.
💜
$380 every 28 days is way too much money for me. That is insane even if it made me look 10 years younger.
I don’t use it that way-I use them around treatments like needling or laser etc.
Daily use is expensive, I agree.
I’m on my third Droplette in less than a year. The company has replaced it free of charge every time with no questions asked, which is awesome but it tells me they’re aware of a design flaw. I do love what it does for my skin but I’m not sure I will ask for a replacement another time. I hate to be a downer but just wanted to give honest feedback. If I’m the only one this has happened to I’m glad.
Yes, Julia! This is the same for me. They are perfectly aware of the design flaw and at this point promoting this device is a shame and frankly irresponsible. It does little to nothing for skin and it's only a matter of time before it breaks, you waste all kinds of product and then the replacement breaks.... it's ridiculous.
@@suzannelevesque8368 Throughout my time of using it I have had a lot of wasted pods, not only from the machine malfunctioning but it seems like the solution almost evaporates from pods that have sat around too long.
@@suzannelevesque8368 did you watch the video?
Julia, I have had exactly the same experience😩. Their customer service is wonderful but, like you, I told them I might not ask for a 4th device if this one breaks too. I, too, strongly believe in the efficacy of the product but the device needs serious improvements.
I have been using for 6 weeks however on the 1st treatment I noticed product pouring out of the device. I really love the skin changes but is this leaking product common?
Definitely check out my blog on growth factors. I’ve learned so much recently and HAD to share.
My final thoughts at the very bottom of the blog are important ❤
www.pennsmithskincare.com/post/the-growth-factor-that-s-got-my-attention
I just had to replace my Droplet and the new one was delivered ASAP. Amazing customer service and love this women owned company!
That’s wonderful to hear Robin!
I've had no less than FIVE faulty devices😜.
However droplette stands behind their product and has replaced each and every one. It's frustrating that this happens. I find the glycolic caps to be a culprit in clogging the device. I have to use a cleaner cap after unlike the other products. However I will continue to use the device as long as they maintain this great customer service.
It is the case that THAWED conditioned media -- as a raw ingredient -- is "only good for a couple of weeks." HOWEVER once such an ingredient is properly incorporated into a finished good -- with proper preservation and stability in an emulsion -- its stability and efficacy is always MUCH LONGER.
Many to most raw ingredients supplied by ingredient manufacturers are shipped to us finished goods manufacturers in cold packs or freezer packs. They almost all have a relatively short expiration/retest date (less than a year). Once the ingredient is properly formulated into a finished product however, the individual ingredient expiration dates become irrelevant.
Even just logically and empirically, cosmetic growth factor products clearly have efficacy over many months when stored at room temperature -- even just going on visible results.
Droplette's growth factor package has a "Most Effective Before" stamped date of 6 months, and they state "For longer-term storage, store capsules in your freezer for up to 6 months PAST THE DATE STAMPED ON THE BOX SLEEVE."
Droplette provided their ELISA data related to a new/fresh package. It would be relevant and useful to know the ELISA data on a capsule at one year. It invariably should show potency and efficacy after one year. While freezing the product may help maintain some additional potency, that in no way implies that other cosmetic growth factor products would dramatically lose their potency at room temperature.
Reviv's Ultimate Serum, through FACS flow cytometry histogram, shows growth factor cytokine potency through a PAO (Period After Opening) of 12 months, properly stored at room temperature not to exceed 45 degrees Celsius (113 degrees Fahrenheit), including the stability and viability of stem cell growth factors EGF, VEGF, VEGF R2, SOX2, Alpha-Fetoprotein, E-Cadherin, GATA-4, Nanog, Oct-3/4 and others.
Thank you for the education on your product. I'm on my second bottle of your product, and it's nice to know that I haven't wasted my money :)
Your skin looks amazing during this interview. Whatever you are currently doing is worth continuing. Your skin looks so hydrated, clear, and flawless!
This was excellent. Thanks for doing this. It's good to know the ethical info.
I appreciate you so very much for being here for us !
Thank you Penny for introducing me to Droplette in the first place! I've used the collagen for quite some time & my skin feels so hydrated. I'm one of your "older" fans, in more ways than one😊& I absolutely love it. My first device was great for over a year & then it wouldn't work, but I reached out to customer service & was sent a new one right away. They have the best customer service I have ever seen. Just got a box of the lip plumper & am excited to see how it works. Thank you for your videos & thank you Droplette, for making such an amazing product. ♥💋
Thank you so much for being here Marilyn! I’m sure they’ll love to read this comment 🥰
Thank you for providing this information. The growth factor ‘freshness’ issue definitely peaked my interest and makes me wonder how efficacious other growth factors are that are on the market such as AnteAge, etc
Well I’ve gotten some feedback from another brand (Revivserums, that I love) and he said that formulation etc stabilizes the GF.
I’ll dig in more of course!!
@@PENNSMITHSKINCARE fantastic! You are always “ON IT!” Much appreciated and respected💙💜
Laura Libner - Exactly!
I won't be reordering the 'growth factor' set of skincare I've been using - which I learned about here on Penny's channel. I wasn't noticing any difference in my skin, anyway, over and above any moisturizing effects in skincare I've used that don't contain 'growth factor'...and now I know why!
This extremely short half-life for growth factor ingredients have to be a matter of common knowledge amongst the people behind skincare products marketed with 'growth factor'.
IMO, this is simply a marketing gimmic, much the same as skincare with 'stemcells' - but of course - botanical stem cells, totally unlike human stem cells, and which do nothing for human skin. Once we figured that gimmic for what it was...along comes 'growth factor.' 🤨
@@barbarafairbanks4578 have to agree..
Thank you for bringing up the cost of the growth factors! Could you do a step by step video on how to incorporate the droplette growth factors after a microneedling session? It's definitely too expensive for me to use every single day, but pairing the growth factors after microneedling could work for me.
I can confirm that Droplette customer service is great and easy to work with. I told them about the issues with device and they sent a new one. Super easy. 👌
That’s great! 💜
So what does this mean for the other growth factor products out there? TNS, AnteAge, Bardceuticals....are they a waste of money since they are potentially sitting on the shelf for awhile?
Exactly what I was wondering 🤔 Since it was somewhat emphasized that "their" growth factors have this limitation, I wonder if others do not. Along the same line, does that imply this one is more efficient? I thought of it in my mind as the difference between L-ascorbic acid and shelf-stable vitamin c's, or Tretinoin vs retinol 🤔 All good, but some more efficient than others. 🤷🏻♀️
Check out my blog-there’s more info there. I also cite another source that talked about refrigeration. This is new info to me as well, I’m learning with you!!
The best answer is to find out the ELISA testing for those brands after the product has been on the shelf for a month or more. That would tell us a lot!
www.pennsmithskincare.com/post/the-growth-factor-that-s-got-my-attention
Great video, thanks Penny! So I was wondering how this compares to Osmosis. Have you tried Osmosis yet and can you compare them to see how they stack up? Aside from the droplet device, how do the growth factor products compare to all claims as well as price?
Just can wait for this company to ship internationally. Very interesting, thank you, Penny.
I love this device! They have had mine replaced 3x and each time was no problem. Of all the skin care things I have purchased this is my favorite!!
Thank you Penny. Based on some of the comments here, I will wait for the next generation Device. Hopefully, the defects will be fixed soon. Sounds like sending some customers multiple replacement devices would be costly to the company unless we are being way over charged for the current version 🤷🏼♀️
The next gen device is out 😊
It’s the latest version that they have right now 💜
And it is costly to the company. But they’re willing to go through the financial pain to make things right.
@@PENNSMITHSKINCARE oh wow! Didn’t know a new version was out. Thanks!
They make a lot of money on the capsules too. It behooves them to replace the device, so that we keep using the subscriptions.
Since growth factors are so delicate would it be a good idea to use a different kind of capsule before using the growth factors, due to mixing, or cross-contamination of ingredients.
With growth factors like AnteAGE need to be stored in the refrigerator, or in the freezer if not used in a couple weeks?
Thanks so much for this video and thanks to the team at Droplette! Before I even watched it, I made a comment on your Facebook page that mine was not misting consistently anymore and Nancy told me to reach out to droplette asap. I thought here we go again, I’m going to have to send them a video and/or do a zoom with them (this was my 4th device). I have to tell you I was blown away when I received their response that the newer device would be shipped immediately. I love this company and their customer support, outstanding!! Now I need to try the plumper. 😊. Thanks again Penn and Droplette!! 😘
So happy to hear this Joann!!! ❤️❤️❤️
Thank you SO much for this!! I was a very early Droplette purchaser (gotta support women-owned businesses!), and I was never sure my device was working properly as there was liquid running out of the opening. Hence, I didn’t use the device regularly as it was always kind of a mess. I think I’ll contact them to see if they would consider an exchange. Actually, the lip plumper got me to pull it back out, but I haven’t used them yet. I want to try the growth factors, but they are a bit pricey. Thank you, as always, Penny!!❤
Definitely reach out! Get the updated device before you try the lip plumper and see what you think. They’re eager to make everyone happy 😊💜
So interesting. I think Anteage also gets their growth factors from Hope. I always thought growth factors in airtight pumps were good for a year after opening but apparently not. Wow, if that’s the case paying $200 for a growth factor serum that is only effective for a few months max seems insane. I would push back a little on that based on experience using growth factors from airtight pumps after medical microneedling or lasers. When ive used a growth factor product after a procedure, it has definitely reduced downtime and most of the time the growth factor Im using has been opened longer than a month.
Thank you for sharing Penny!
Check out my blog-I link some additional sources that talk about refrigeration etc.
Eye opening for sure 💜
www.pennsmithskincare.com/post/the-growth-factor-that-s-got-my-attention
But I know what you mean about post- needling! ❤
I'll be researching this because I don't want to continue to pay for anteage unless there's proof airtight pumps preserve the growth factors.
@@Downy22 please share what you find out!
@@Downy22 I would be interested in knowing what you find out, if you can share your findings. I’m also going to stop with ante-age. Would like to find a growth factor that’s effective and affordable. Thank you
Thank you Penny
I have only watched the short version, i am not a dropplett owner nor do I plan to purchase, as 2 day shipping would be IMPOSSIBLE where I live in the wilds of Saskatchewan, Canada 🇨🇦.
I did however find it very informative about thier veiw on the growth factors.
I wonder , if the growth factors are that fragile how they actually make it through the formulation process let alone into capsules and then into your machine and on to your face.
It also makes me question the efficacy of any other growth factor products out there. I have had wonderful success with the Reviv products particularly the lash growth serum. Whether that success is from the growth factors or other suff in the product, I will ever know.
Thank you again for keeping us informed, because the bottom line is we all want to spend our pennies in the most effective way for our individual needs. Information is king.
I absolutely love Reviv!! They commented under this video with information about their Growth Factors I will copy and paste it for you in case you missed it 😊
From Reviv:
It is the case that THAWED conditioned media -- as a raw ingredient -- is "only good for a couple of weeks." HOWEVER once such an ingredient is properly incorporated into a finished good -- with proper preservation and stability in an emulsion -- its stability and efficacy is always MUCH LONGER.
Many to most raw ingredients supplied by ingredient manufacturers are shipped to us finished goods manufacturers in cold packs or freezer packs. They almost all have a relatively short expiration/retest date (less than a year). Once the ingredient is properly formulated into a finished product however, the individual ingredient expiration dates become irrelevant.
Even just logically and empirically, cosmetic growth factor products clearly have efficacy over many months when stored at room temperature -- even just going on visible results.
Droplette's growth factor package has a "Most Effective Before" stamped date of 6 months, and they state "For longer-term storage, store capsules in your freezer for up to 6 months PAST THE DATE STAMPED ON THE BOX SLEEVE."
Droplette provided their ELISA data related to a new/fresh package. It would be relevant and useful to know the ELISA data on a capsule at one year. It invariably should show potency and efficacy after one year. While freezing the product may help maintain some additional potency, that in no way implies that other cosmetic growth factor products would dramatically lose their potency at room temperature.
Reviv's Ultimate Serum, through FACS flow cytometry histogram, shows growth factor cytokine potency through a PAO (Period After Opening) of 12 months, properly stored at room temperature not to exceed 45 degrees Celsius (113 degrees Fahrenheit), including the stability and viability of stem cell growth factors EGF, VEGF, VEGF R2, SOX2, Alpha-Fetoprotein, E-Cadherin, GATA-4, Nanog, Oct-3/4 and others.
@@PENNSMITHSKINCARE
Thank you very much! I hugely appreciate you pinning this reply.
As I just did a big order from Reviv and have found good success with thier products.
But knowledge NEVER goes to waste!
Thank you again for the great video.
I was one of the first customers after you did your first video on the device. I had to switch it out once when it started malfunctioning. I use it intermittently now bc they came out with the Tranexamic acid pods which encouraged me to pull it out again. I clean it every 7 uses, downloaded the app and switched modes, too. I’m typically incredibly diligent and consistent and the “user experience” is so dissatisfying that I’m discouraged in using it. It literally behaves and sounds and performs differently every time I use it so it feels like it’s not efficacious anymore. After seeing a couple other RUclipsrs using theirs recently, and noticing how much better their new devices performed than mine, I reached out to the company about whether they offered an exchange program, like switch out your old device for a new one for a fee, but they said no. As much as I’d love to try the GF’s I can’t take the risk, at that cost, that my device is performing sub-optimally. I have a feeling it will wind up collecting dust in a bin somewhere soon which is really a shame considering how much I spent on it and the pods.
I am *positive* if you reach out one more time and say you watched this video and I told you to contact them again that they’ll send you the latest version.
They really want people exactly like you to love your ecperience. This was a much longer convo that what you see here and madhavi must have said that to me 10 times.
I know it’s a pain, and I’m sorry for that.
If you do reach out, let me know how it goes!
Thank you for being here 💜
@@PENNSMITHSKINCARE I did exactly as you wrote. I emailed, explaining my issues and that I had requested a trade in (I even offered to pay a fee like a trade up kinda deal) a few months ago to no avail. I told them I had watched this video and I quoted the founder about making it right and being “eager to do so.” I will absolutely keep you (and anyone else in my same boat) posted as to their response! Thanks for always following up with products you recommend, Penny. It’s hard to be one of those early customers and feel like you’re getting left behind! ❤️
@@PENNSMITHSKINCARE it worked!! You’re a miracle worker! My new device is in the mail!! Thank you so much, Penny!
I bought it when it first came out too and just contacted them. I pray they respond, this machine was an investment and I don't feel I've gotten a return on because it has never functioned properly
Wonder if defensins (signalers) in products like DefenAge also deteriorate so quickly and need to be refrigerated?
Hi Pen, have you ever tried to microneedle your lips? I saw a video where you needled around it but not in the lipa itself. There’s a bunch of videos with women micronnedling their lips (0.5), it gives a clear pump but I’m wondering if this pump is just inflamation… I would to read your pro advice!
🤯 I hope the Reviv comes back as alive and working. ❤
Ooh I’ve been waiting patiently for the lip plumper info!! I purchased immediately but have been afraid to try. Thank you Penny
I received my lip plumper a couple of weeks ago, and I love it. Not only does it plump, but it adds the slightest hint of color that I love.
I love all your skincare tips! I just wanted to send you a note about this particular device. For the past few days I have been going back and forth with Customer Service over a leaky device. They are NOT helpful. The customer service rep told me I should expect my "model" to have some leaking. The unit is dripping. At their request, I sent a 9 minute video showing the device leaking and the rep said I was holding it wrong. I was not. I asked her to provide the timestamp of when I supposedly did this. No response. I opened a collagen capsule and it was less than half full before even being inserted. I even offered to return this device and pay full price for whatever "model" they are selling that doesn't leak All of your recommendations are top notch so I thought you should be aware of what the average consumer is experiencing.
I’ve been using my Droplette for three months now. I bought it after watching your videos - I buy lots of cool things after watching your videos 😊. So far, I’m not very impressed with it. It doesn’t deliver all of the product without leaking and then the unit runs blowing nothing but air. I haven’t seen any results. I’m disappointed. I am interested in trying the growth factor, but at the price it’s offered and the issue with leaks, I’m not going to. I’m glad it’s been beneficial for some, but for me it’s on a fast track to a landfill. Again, I’m disappointed. It wasn’t cheap and the capsules weren’t cheap. I’m chalking it up to a loss. 😢
I am sorry to hear that it is not working great for you. Have you considered reaching out to their customer service to see if you can get any tips or tricks for use? If you tip the device at a better angle it will help, also they can help you trouble shoot your device to be sure it is working correctly 😊
I bought my skin infusing system, similar to an airbrush system, on Allyexpress for $20 and freaking love it. Lol I use all my own treatments and just add hylaronic acid for my thicker serums.
👌🙏
That is a great question. I am on device #3
Thank you so much for this. I reached out earlier this year and explained to customer service that it wasn’t working for me. It often clogged even though I routinely cleaned it. Never saw any results, and I wasn’t expecting a miracle. They did not offer any solutions. I even offered to ship it back due to landfill waste and they said don’t bother. Super disappointed. It was such an investment with costly capsules. I feel a little bit duped sadly.
If you are willing then you should try to reach out to their customer service 😊
My first Droplette stopped misting randomly but they replaced it with no questions asked. I love my device but I hope it keeps working.
Well if anything happens contact them again- the latest device is really solid.
Also-have you connected to the APP? It’s so cool!!
Thx again for the update. 💕
I would definitely buy this just for the lip plumping. My question is, do you have to use it everyday to maintain results?
@Lynette☆The Latin Queen of All Trades☆ yes thank you
@Lynette☆The Latin Queen of All Trades☆ I’ll check out your review!!! I just can’t see myself dropping that much money on monthly subscriptions for the droplette.
Yes, yes, YES, I'm so excited about this video ❤️
Thank you, I am one of the customers, that sent my Droplett back and got another one I wanted the Growth Factor but it's not obtainable for me. I did order the lip plumper one only to try and I'm feeling like it's doing something, one thing I'd like to know is how often do you use it? I've been using it every other day and wondered if it was an everyday thing.
The cost of this product is just absolutely absurd. Truly. I spend money on skincare and, basically, consider it healthcare so I have no problem spending money on things I truly need done. But since I haven’t seen much improvement using the collagen treatments, I see absolutely no benefit in spending this obscene amount of money on a second product from Droplette.
I also have a follow-up question for Penn, she’s basically just said that if growth factors aren’t kept cold that they’re useless if you buy them sitting on a shelf. Penn, how do you square yourself with the fact that you’re selling and promoting other growth factor products that are NOT in a cold line process like Droplette. She’s basically said those types of products are useless. Yet you’re promoting us buying them at $100+ per product. Is she correct, and we’re basically wasting our money (-a lot of money considering these are ALL very expensive products)?
It’s becoming hard to trust your recommendations when such blatant contradictions occur.
You heard that at the same time I did.
I have followed up with the maker of reviv (the only growth factor product I recommend-that is under $100 btw).
Reviv counters droplette that GF is indeed stable when in a formulation with preservatives etc.
I did this video to get clarity. I did this video for my community who had questions. If you think that THIS video somehow makes me less trustworthy then by all means, follow another esthetician.
I share things I learn as I learn them.
Period.
the way the growth factors are marketed are as a 1 time 30 day treatment. How often should this 1 time treatment be repeated if once can't afford to do it every month?
I wish Droplette would ship overseas.
Wonderful thank you!
What about the android app?
On my 4th device in one year. First two the door broke, then clogging with the second, third device clogging after a couple uses. Now on my 4th. Although I like the results, there are too many other devices to spend your hard earned money on!! 0
Is it best to use Reviv ultimate serum apart from copper peptides, or apart from
Retinalhyde or vitamin C?
Thank you, Ellen
Hi Ellen 💙
You can use it with any of those.
Sometimes when I do my vitamin C in the morning I’ll wait a couple minutes before I do my next step but otherwise Revivserum is fine with all of those actives. 🩷
@@PENNSMITHSKINCARE You're amazing!! I'm so grateful for your guidance all these years! I love how responsive you are. 💓 My skin has done a 360 since I've been following you!
That is amazing! Lip plumping!!!
Hi I would really like to acquire the Droplette I live in Australia how do I get hold of this???? love you .
What a joke . I can’t even take them serious with these prices . And I spend a lot on skincare !
Thank you for this, very informative. For the lip capsules, how long do the results last? Would they last a full day? Or a few hours?
I've found that the plumpness and color lasts a few hours. However, I've only been using them intermittently. I'm hoping with regular use, I'll see cumulative results, as I have with the other capsules.
@@elizabethcasteneda8740
Hi Elizabeth - would you mind commenting on which treatments you are seeing cumulative results with?
I am thinking about buying the device (as long as I can be assured I'm buying a next generation device) in their Black Friday 40% off sale.
Reviews are so mixed about droplette treatments, (& defective devices!) though - it can be pretty confusing.
I appreciate a good bang for my buck, and as someone who has never used the droplette, can someone tell me how this is better than using a facial steamer and then applying some quality products? I trust some of my brands more than droplette "retinol" for example (I love YTTP 1.5% retinaldehyde) and when I see the steam I just picture expensive actives floating away. Would love to hear thoughts!
Stem cells are amazing! I get stem cell injections for my spinal cord injury
Does the bundle with your code have the cleaning Capsules included? If not I would be to buy those too right?
Hmm. I’m sure yes.
My droplette stopped working a few months after I got it. It’s clogged and none of the serum gets out, it stays somewhere inside instead of misting, so it has been a waste of money. I gave one to my daughter and hers stopped working too. Very frustrating and disappointing. I wanted to love it, but it stopped working.
You should both reach out to their customer service and get a replacement device! They worked out the design flaw from the first device and the new one is so much better!
Hi Penny, Did you say that you have had Ellacor? If so, I hope you post a video on it. I searched your videos for ellacor but nothing came up. I'm really interested to hear your thoughts on Ellacor. Thanks.
Yes! I had ellacor twice this year. I’ll be doing an entire video on my experience. 😊
Me too! Can't wait.
So I take it as Growth factor in the form of Serum does not work. because the growth factor would be dead curious
Well I asked this of my favorite GF brand (Revivserums) and here was their answer:
It is the case that THAWED conditioned media -- as a raw ingredient -- is "only good for a couple of weeks." HOWEVER once such an ingredient is properly incorporated into a finished good -- with proper preservation and stability in an emulsion -- its stability and efficacy is always MUCH LONGER.
Many to most raw ingredients supplied by ingredient manufacturers are shipped to us finished goods manufacturers in cold packs or freezer packs. They almost all have a relatively short expiration/retest date (less than a year). Once the ingredient is properly formulated into a finished product however, the individual ingredient expiration dates become irrelevant.
Even just logically and empirically, cosmetic growth factor products clearly have efficacy over many months when stored at room temperature -- even just going on visible results.
Droplette's growth factor package has a "Most Effective Before" stamped date of 6 months, and they state "For longer-term storage, store capsules in your freezer for up to 6 months PAST THE DATE STAMPED ON THE BOX SLEEVE."
Droplette provided their ELISA data related to a new/fresh package. It would be relevant and useful to know the ELISA data on a capsule at one year. It invariably should show potency and efficacy after one year. While freezing the product may help maintain some additional potency, that in no way implies that other cosmetic growth factor products would dramatically lose their potency at room temperature.
Reviv's Ultimate Serum, through FACS flow cytometry histogram, shows growth factor cytokine potency through a PAO (Period After Opening) of 12 months, properly stored at room temperature not to exceed 45 degrees Celsius (113 degrees Fahrenheit), including the stability and viability of stem cell growth factors EGF, VEGF, VEGF R2, SOX2, Alpha-Fetoprotein, E-Cadherin, GATA-4, Nanog, Oct-3/4 and others.
Thanks for all you do. I read your article you posted with the video. I see how growth factors are likely best through the droplette but this company so far in my experience and from what I'm reading here the company doesn't stand behind their promises. The promotion pennholidayset on your article that's good through 11/28 just posted yesterday is no longer available according to the chat agent and the customer service agent I called. People are stating they won't replace faulty devices when the owner stated they would. I was considering buying that bundle but this has been pretty inconvenient to just buy something. When they won't stand behind their promises I can see how this could be stressful for you as well. I don't blame you at all. I just wanted to let you know.
I just personally went to the droplette site and put the bundle in my cart and used the discount code and it worked.
Did you try the code at checkout?
But beyond that, I’m so sorry that you’re encountering any frustration over this. I really don’t know why the CS agent would say it expired etc. 🫤😕
They leave out the bag to recycle the pods a lot. I have to ask for it. Usually they will send me a new bag. The last time they would not. Told me they would send it with my next order. I told them I have my orders on hold till after Christmas, which they knew. Told me to start my subscription back up now and they would send me a new bag. I didn't and I have just been throwing the pods away.
Oh i meant to ask: is the lip plumper result short lived and not cumulative? That it just lasts for a few hours. Did I misinterpret that?
Does anyone know whether the Reduit device is similar to the Droplette?
Thanks for the video and suggestion on your blog. I reached out to Neogenesis and they had a very interesting response about the claims made by droplette about their growth factors. I don't want to post this here b/c it contradicts what she's saying in the video. I can email you Dr. Maguire response.
She didn't answer the Android app update. It sounds like I can't get into turbo mode without it. 😢
It’s coming beginning of next year 😊
It’s in the works now.
What kind of stem cells are they using. Stem cells are expensive. It cost me 12,000 to get my stem cells harvested and 200
a year for storage. 500 for a withdrawal from the stem cell bank.
Will droplet replace my device from anyway ago ? After sending several devices back i gave up !!!!!
I can’t answer that. But that is what they (madhavi) said when I asked her (on behalf of everyone).
Like she said in the video, please reach out to them.
I’m the messenger here. I took this on to get answers. She answered and now it’s up to you what to do with that information.
We are assuming that their information is correct and all the other GF manufacturers are wrong?
I don’t think you should assume. You can ask the others (whoever you like) to provide their ELISA test results on product that’s been on the shelf more than a month. 😊
Quick question: do they know if they will offer Growth Factors from people who have not been vaxxed? Maybe they covered this in your fuller questions. Thanks Penny!💌 (particularly since it is going deep and I would love to use as a treatment with MN.)
I could never get the thing to work right and they would only answer my questions if I subscribed to their product capsules. I dumped it and never felt better. It was bad business.
Hi Penny thanks so much for this video it’s exactly what I needed because I got my droplet yesterday in the mail and just plugged it in and I’m 62 and I went for the lip plumping because like you said deflation at this age and I’m not looking to have big fat lips I’m looking to have a more useful Lock because I got my device yesterday which was 11 1222 does that mean that is a newer device that she speaking of it was on sale so I am thinking they wouldn’t just put the old stuff on sale correct. Thanks for any information I’ve been watching your videos for quite some time and find them very useful and informative …I love What you are doing Colleen
Colleen colquhoun - 'they wouldn't put the old (defective) inventory on sale, would they?' HA!
Excuse my cynicism, but just the opposite has occurred to me, after viewing this video.
They are offering the device @40% off , as an early Black Friday deal. This caught my attention bc I've been debating whether to buy Droplette, but have been waiting for a Black Fri sale.
My impression rn is that if they have knowingly been selling defective devices for a year or two (or more), then...
(just my opinion, of course) why wouldn't they be offering their inventory of defective devices at a deep discount, now that the device has been reworked?
I do realize that they have 'great Csx and are readily replacing defective devices', no questions asked, But...
1) with what?...another defective device?, and
2) Are they compensating customers for the wasted pods (and inconvenience) caused by device breakdown?
I realize I'm playing Devil's advocate here and being quite cynical.
But this whole issue about defective devices has me wondering just which device is on sale @40% off...the original device or the newer one without the bugs?
Now, learning about their clearly defective devices - especially after reading many of the comments here about repeatedly broken devices and wasted pods due to device breakage, I feel completely turned off of 'taking advantage" of that Black Friday deal!
I did a chat with the company just now to inquire about what the subscription service entails with the bundle code pennholidayset that is supposed to be valid through 11/28/22 and the chat agent told me it expired yesterday. I'm confused. The promotion was just posted about 24hrs ago.
I’m so sorry, I don’t know but I’ll look in to it.
You are right though-the bundle is supposed to go through the 28 and the sale on capsules through today.
I’m not sure why they told you that.
I was honestly just try to get people a discount when there never was one before. I’ll figure it out and come back!
So I just went to the droplette site and put the bundle in my cart and added the code and it worked just fine.
I’m not sure why the person in chat would tell you that?
All the discount codes are working.
They have 50% off (BEMINE) the pink and purple device for valentines, but not for the capsules. I am using it more as a treatment modality to keep the cost more affordable. My skin feels hydrated and plump with the collagen capsules.
Ugh, hate today it but in my experience, really expensive rubbish - I have 5 broken devices and many unused capsules just rotting away. The latest Droplette 2 was sent to me mid last year. After a few uses, I gave up. I recently ordered the lip plumper swilling to give it yet another try and the device doesn’t charge! But, guess what…no warranty so my collection grows. This might be the most disappointing device I’ve owned (and I have many devices) because the potential was intriguing
Sadly I haven't used mine in a long time either. Unfortunately despite their efforts it was too much for so many people to go through :((
I really love them though...Just needs some work I think :-/
There are many in our industry that are disappointing right now. It’s hard to imagine there is much integrity left. Hope it’s a phase
I’m wondering now where is everyone is buying their frozen or refrigerated growth factors please? 😮 This means all GF bought online are useless, unless they properly are storing them!?
Growth factor pricing is super expensive. Absolutely shameful.
Pricing from the supplier?
@Pennsmith, I really think this is a good product, however, I am now on my 5th device. The newest one is the updated model & I hoope that this one really works long term!
So frustrating, I know. I hope this is *the* device that works forever for you!!!
OMG my 5th too. 🙏 Hope it's the last!
Penny Smith. I am a huge fan of your micro needling videos, your serums and products that are cheaper with equal ingredients, have you thought about making your own “droplet device” and selling it? There is a product out there called “Benev EXO-XOM “ and it surpasses literally anything and everything I have ever seen or tried. If you’d like i can send you before and after pics. You simply apply is post micro needling and omg…. It’s the real deal. Please pm me if would like to see the results (I’m only a consumer ) and also post your thoughts please
I’m super interested in at least checking it out!! Thank you for thinking of me!
Email me at penn.smith.skincare@gmail.com
Please put in all caps LESLIE so that I see it (I get a gazillion emails every day and I easily miss some!!) ♥️♥️
Thank you for asking about the source of these!! I’m always afraid they’re from aborted babies. 😢
i bought the droplette but it kept clogging after 3 months. they did replace it two more times but i had to make a youtube video for them to watch first. not worth the hassle. strong pass! who wants to send back the item and make videos every 3 months?
Totally get it. I wanted to ask about this very thing (which I did) and I also asked about any other issues in the longer version of this video.
But I get it! They are hoping to make it right but I understand where you’re coming from 💜
And just FYI they no longer as people to make videos and the latest version of the device has a very low failure rate 😊
@penn.smith.skincare - I really need an alternate payment method to purchase this. Most all device websites offer Klarna or PayPal pay in 4 or something similar. Please ask them to seriously consider offering this so more people can get this item. Obviously it would only apply to the device itself, and then the monthly shipments would just be ordered with credit cards.
Valid point. Good to suggest it.
Ack! I guess I was assuming they'd offer PP....credit? No?...which was how I was planning to purchase th8s system...PP Credit.
Idk....the more I learn about this company the more I feel turned off by them... just too many drawbacks, unfortunately.
The fact they don't even offer PP, just adds to my unfortunate pov of this company, in general.