Should I Be The One Who Pays To Put This Right?
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- Опубликовано: 22 окт 2022
- A garden wall I built 4 years ago is crumbling, but should I be the one who foots the bill? Is it really my fault?
The music in this video is a track called Last Summer by Iksonmusic
Watch part two here:
• PART 2! What exactly D...
You are not working for free. You were paid for a job that you didn't do properly.
Oh man. Finally. A video of a tradesman broadcasting their error and publicly admitting their mistakes - the most rewarding and refreshing dividend you will ever earn yourself and viewers. We are all human and make mistakes but it’s just so captivating when someone is honest and upfront. Good on you sir!
This happened to me a few years ago. This is where sulphates in the bricks or the soil attack the mortar. It only occurs when a wall get soaking wet, IE retaining or parapet walls. You need to use sulphate resisting cement, this will resolve the issue. If you Google sulphate attack you will be able find out the correct term for this .
This is the best advertisement you could ever do sir. Shows your integrity, pride in your work and your high level of customer service. Great to watch and see a high quality tradesman
If you suggested the bricks to match the house then you should pay. If they insisted on it, as the professional knowing about retaining walls, slope, water levels, qualities of engineering brick vs normal brick then it was also your place to advise them. If you didn't then you should pay. The client is already going through the difficulty of having to re-do the work so for the sake of the relationship and reputation you should consider paying for it.
You obviously didn't put enough cement in the mix.
Your a good man. I’m a chartered engineer and I totally respect people like you who do the right thing. Happy Christmas and prosperous new year
I have no idea how the algorithm lead me here, but having experienced some of the worst of contractors here in the states, your decision to rectify the issue and at your own expense says a lot about the quality of your character, and I imagine down the line the benefit to your reputation will end up paying for itself. Cheers!
My dad started a new home construction business with every cent the family had saved their entire life. He built 1 house at a time until yrs later taking a huge risk by building multiple homes at a time. He spent money that most refuse to spend in order for the home to be considered very well built. Most spend on whats flashy. Drywall out. He spent on upgrades inside the drywall and then on what normal people can see. From higher quality insulation to extra power outlets in every room. He averaged 8% profit over 30 yrs compared to most making a min of 15%. My dad had the same character as it seems u do. One time he paid over 100k to fix a water issue that was hidden to us by the developer. Underground spring we didnt know about until after the house was built and customer had lived there 3 yrs. By law, dad didnt have to do anything. Especially considering the wealthy developer hid the spring from everyone. Anyway, dad paid out of pocket. Just one example of the lengths my dad went to in order that his name was golden. Yr question was should u pay? My answer is how do u want yr kids and customers to remember u after yr dead and gone. My dad has taught me no amount of money is worth hurting yr name, yr clear mind, yr ability to sleep at night, yr being able to walk around with yr head high knowing u have something money cant buy. Character. Well done sir
I'm a contractor as well and I've had similar situations due to company's not getting the mix right. You did the logical thing fixing the wall and I'm sure it will pay off with reputation You have integrity sir and good job.
I really respect the fact that he will make it right instead of forcing the home owners to take it to court. Very nice to see this!
I’ve seen this in garden walls before, my old bricky said it’s sulfate attack, sulfate is found in soil, rocks, and if it’s constantly wet it literally eats the cement away, but it’s when it dries out it then has the affect, the only way the bricky sorted it was dig it all out tank the back of the retaining wall, weep vents and then rebuild.
Credit to you for not just going back and fixing this FOC, (as you should), but also for posting a video about it too. I would honestly be FAR more likely to have you do work for you based on how you handled this, (even admitting that you just don't know what happened), than I would be by posting something with a positive spin. You learn far more about people when things go wrong than you do when things go well.
Massive props to you for having the integrity to turn up and rectify it. Customer won’t care going forward that it happened, they’ll just remember how you came back and sorted it without issues!
Big respect for actually putting this up! This is the first time watching you and I appreciate the honesty.
You are literally one in a million.
Use sulphate resisting cement at 4-1 mix. Sulphate resisting will dry slightly bluer rather than grey in colour and costs slightly more than standard OPC. Used it for years when building petrol stations, it’s the go to cement for harsh environments.
Need more lads like yourself in our trade and more honest videos like this! Everyone goes through something similar at some point in their career. It’s all part of learning and going forward. Times like these there’s no need arguing with the client about who pays. If you stay honest and put the job right, you never know where it could lead you in the future. You never know they might want a porch or something else building. Well done mate and keep it up!!
That's so awesome that you show this side of your business and you recover from mistakes.