Hah. The masks are a pain for me because while I'm not deaf or a lip reader, I am a very visual person who often has difficulty processing someone's words if I don't see their lip movements accompanying them, especially if there are competing noises. I can only imagine how much harder it must be for someone who only has visuals to rely on.
Not only lip reading but all the social cues you miss out on that you express without words...the mask/lockdowns have brought me to a deep depression...
Serving deaf customers is always something I’ve felt somewhat nervous about, not because it makes me uncomfortable, but because I’m afraid I’m not being accommodating enough.
I feel like the only real difference between the good and the bad interactions is the employee or whoever it is actually wants to try and accommodate the person. As long as you’re making an effort I’m sure that’s doing enough.
I cousin is also deaf. She has a cat. I tell her to teach the cat to sign. It would have been funny if the dog had lift his paw. He was looking at both of them like "I'm going to lift my paw too."
i work as a lifeguard, and have a hard of hearing little sister. i was at work one day, and these two deaf little boys were there with their mom. obviously, my other coworkers didn't know sign, and they couldn't tell them to stop running. but i was there that one day, and on my break, i went out and signed to them saying to not run. i could see they were very happy to have someone be able to communicate with them, and not have to translate through their mother. they didn't run anymore after that, and would sign hello every time they saw me
I remember there was this one bitch who wanted to go blind so I think if I can remember she messed up her own eyes and now it’s permanent. What a dumb bitch
Every time she speaks, she signs so he can understand. She is essentially speaking two languages at once for him. Gold standard of significant other right there.
As a person with a disability, she seems like an amazing partner. You can feel the affection and love He has for her thru the screen. y'all have great chemistry, instant subscribe
Same on Molly Burke's channel. I'm a wheelchair user so it's very visible for me and even I get assumptions/ accusations of faking. Abled people love to play Doctor Detective, sniffing out the mystery benefit cheat or something I dunno why people do it.
It breaks my heart that people who actually have disability problems have to clarify this Because stupid influencers like to fake disabilities for clout So it makes people just straight up have trust issues when it comes to the internet
Just wanna say that the amount who fake are rare, your first thought should be to believe disabled people. It's like here in the UK, the actual amount of benefit fraud was something like 0.9%, whereas when the public was asked what percentage of benefit claimants were claiming fraudulently, they thought the figure was more like 50%.
I was former Starbucks barista. I rang up a deaf couple for their order, but before that, I remembered seeing them anxiously typing out their order on their phone while on line and signing to each other. When they arrived to my cash register, I immediately responded back in ASL(I am a child of deaf parents). Their looks on their face were priceless it was like as if they could finally breathe well again. I will never forget that day lol Edit: Thank you all for your kind words! I am a bit overwhelmed with the compliments I've been getting! I've noticed many of you had some questions about what it's like being a CODA. Keep firing away with those questions and I'll try to get back to you :)
I served a deaf customer at work. Well her daughter was deaf. I saw her signing to her mom while in line so I told my crew I’d take care of it. I said “welcome, my name is Scott. I’m learning ASL, so please sign slowly, and I’m sorry if I get a few words wrong” Well the daughter just lit up with delight, and the mom appreciated me making an effort for trying to communicate. I got by thankfully.
I'm a nationally certified ASL interpreter and teach ASL. I recently showed this and your "They Threw Away My Order" to my ASL classes - wanted them to see how it should be done, how simple it is to be thoughtful and give good customer service. I also wanted them see that there there is discrimination and rudeness out there and to think twice about how they treat anyone. Thanks for sharing these videos, it was entertaining and eye-opening for my kids!
Jesus loves you so much that he chose to die the horrible death we deserve, so that you could just believe and have a relationship with him. And I just ask that you believe in his death and resurrection and just call out to him. ❤
I was gonna say the same but just from a partners/baristas perspective! We try every day to make a positive experience for every customer! I cried watching your bad drive through experience video and I’m SO proud that the company I work for could be a part of this great experience for you!
lolol something similar happened to me today-- I was going to say "好长啊”/"So long" (we were playing White Day: A Labyrinth Named School and the ending song was super long but there wasn't a skip option) but thought of the english 'long' somehow so I ended up saying “好狼啊”/"So wolf" 👁👁 super irrelevant but thought i'd share
Im sure the dog did because my step dad had a dog and it used to understand sign language because my step dads sister Is deaf so she learned to understand it
If you teach them, they know. My dog knows how to sit, lay down, spin etc with a hand sign. It’s not sign language but it’s a sign I do with my hand. I taught her so she gets it. To the dog, it doesn’t matter if you sign in a sign langue or not, as long as you taught them 🤷🏻♀️
Several years ago I was at a party playing a charades type of game. The teams were divided between men and women. The men consistently lost. One woman had to get us to say the word gather. She had no SL experience. She signed it perfectly and you should have seen her jaw drop when I said gather. Everyone just stopped and stared at me then asked how I got the word. I "heard" her say gather when she signed it. I could not have heard it more clearly if she had voiced it. Most signs just make sense.
i'm 16 and i've taken two years of ASL classes so i'm obviously not fluent, but i know simple phrases. i work at a mcdonalds in the drive through and a deaf man came through. he didn't say anything so i signed "deaf?" and he signed yes and held up a written order. i put it in the computer and signed his total, and attempted to say "have a nice day" but used the wrong hand shape on "day", but the man showed me the correct way to say it. i'm so thankful i have the opportunity to help people feel welcome as they should be :)
I don't know why, but the way that employee said, "Oh, gotcha!" and just read the order like it was no big deal (because it *isn't* a big deal) just warmed my heart.
that’s one of the things i appreciate a lot abt starbucks policy (i’m a barista!) we are trained to take any order to the best of our ability even if there is a language barrier (where i live we get many orders in spanish and even though we only have a few spanish speaking baristas, we always do our best to take that order no matter what. it only takes knowing a few words to figure things out in broken spanish, actually!) actually a lot of hearing people order this way when placing orders in the café, mostly if they have a larger order or are ordering for family, or one of their drinks is complicated. the thing i don’t like is that we are judged harshly by corporate on our drive through times, so if someone does something like this we may get in trouble for how long the customer is waiting at the window (because there is no time to make the drink before they get to the window.) personally i think that’s completely stupid and they shouldn’t judge us on that, especially because of situations like this. making the moment right is way more important to me than squeezing an extra order into the hour.
Starbucks as a company is very very strict on who they hire and how the people are. You have to be very polite and helpful and open when you work there. It’s a great company in that way and they have overall some of the best customer service.
I love watching you sign to your dog. I have two dogs and one of them is very smart. Just for fun I started signing commands to her when I talked to her. One day I tried dropping the voice commands and was shocked to see that she was actually understanding the signs on their own. Magical! My signs aren't proper signs, I use "I love you" to mean "good girl/dog". My version of "lie down" is a variation of "sit down". But they work, with the smart dog. LOL
why in 2023 are people surprised by the fact that animals are living, intelligent, able to learn by e.g. observing creatures? What's so strange and magical about it?...
actually, because human sound language is difficult for dogs, training your dog by sign language is faster and easier for them. they don't hear words, just sounds and many words sound alike. we find it normal do use destinctely different signs for different commands, yet when we speak we often use nearly the same sound. and then we wonder why our dogs do the "wrong" thing. so yeah, train you dog with signs.
I felt rly happy about the way that guy treated Ryan. Idk why his kind actions made me so happy but when the dude said yeah, no problem, my heart melted
@@SignDuoChannel im the person comment that and im 11 so you can imagine how happy i am to see that you liked my comment and even though im young i have really been learning and appreciate you guys
@Katsu your first sentence and last sentence confuse me. first you say no one’s normal, then at the end you ask me if you should be seen unnormal just cause you’re deaf and that makes no sense tbh you literally don’t understand. being deaf does not make people less normal. tf
As a 68 year old British woman, can I thank you both for making these amazing videos. I have full hearing (lucky) but felt totally disadvantaged when I properly opened this video and the subtitles disappeared; talk about role reversal! I've said all my life I think sign language should be taught in schools. Thank you for putting it out there in a way it can totally be shown. 🙏
I'm a Reception teacher and I teach sign language to the children in my class. It is such an important. I have 2 cousins who are profoundly deaf and I lived with them when I was 5 years old for a year which taught me so much.
I’m not deaf but I’m currently trying to teach myself sign language at 19 because I want to major in child psychology and I think it would be really helpful to learn so I can better communicate with deaf kids and maybe even their parents. But I’ve always said it should be a mandatory language you have to take maybe even as early as elementary school.
I agree completely, sign language should be taught in schools. In the US it actually is taught in a few schools as a foreign language option. But if we started teaching it much younger it would be better for everyone.
@@super_siri Wait US has it as a foreign language?? I live in US, Tennessee to be exact, and as far as I know asl isn’t taught at all in Tennessee. It sucks. We only learn Spanish as a foreign language and that’s it. I wish asl was at least an option.
@@molly_parker_1847 I'm in California, where we're a little on the woke side of things (in this case not a bad thing in others very much not good), so they teach Spanish French and German (well they did when I was in high school), and now they teach American sign language and I think at least one other language. And I know some kids that graduated fluent in French, to get that they had to take classes other than their French class in French, so I don't know how that worked exactly, but nonetheless it happened.
I know some people may disagree with this, but I applaud him for taking off his mask. You're not too close together, and he knew it would help you two communicate effectively.
I did that for the Hard of Hearing folks when I worked as a cashier and I think they fired me because of it 😐 (they never explained it to me why, but now that I think about it)
omfg yes, my dad can only hear 1/4 of the things we say to him, but when he can see our lips he can hear 3/4 of what we are saying. so it is sooo hard for him to understand what others are saying when he can read their lips. and ngl people are assholes when they dont know that you have a hearing problem
I used to do mystery shopping. While it sounds like a great idea they make you work like a dog for pennies, and they used to pay better back then which is hard to believe. Hours of work for maybe 10 or $12 total. And if you get to eat or keep any item usually they don't pay you anything but reimburse you for the item and then expect you to spend a good half an hour to an hour answering a detailed survey. I'd rather buy a cup of coffee honestly! So unless they want to do this as a public service, I'd skip it!
I'm selectively mute and got a job at a McDonald's. This story happened before rona hit. I went over to a table and showed a piece of paper telling them that I was mute, introduced myself and asked for orders. This young girl looked up at me like I was some form of god. Her mother explained. She too was mute and was scared she'd never get a job. I proved that being mute doesn't mean unemployment. The entire family got a free milkshake because that was the first family who didn't start yelling at me for not talking. Shout out to Layla and her family. You're gonna rock the world one day girl I know it. Love the funny haired person that you hugged as you left
@positivebird is respawing sometime it's by an accident some it's by trauma but rarely because of choise I am not deaf but I understand a lot of the deaf people
When I was in high school working at Arby’s, I had a guy come in twice who was deaf and he was so thankful that I took the time to really make sure I was trying my hardest to get his order correct. I think the main thing is to be patient and people really appreciate that, especially with a language barrier. This was wonderful to watch. Thank you!
Don't worry. There are dogs out there who understand German or French or Spanish but not English. It's always interesting to see other people have special skills, but it becomes less interesting once you realise how very few opportunities you'd have using them yourself.
There are a lot of sign languages. Most countries even have several. So everyone, deaf or not, would need to collectively learn international sign language for that to work. But i agree, it should be taught in school
My school had a lot of deaf kids too, teachers completely able and willing to teach ASL. Absolutely no reason why administrators wouldn't make it part of the curriculum.
Even sign languages have their own signs... Portuguese sign language is not the same as French Sign Language... Math and Music are the only universal languages afaik
I’m a shift at Starbucks and I constantly have to tell my baristas to not get mad when people don’t stop at the speaker box because we don’t know if they are hearing impaired. They did a great job! I always have a whiteboard by my drivethru window just in case writing is easier than lip reading too :)
That's great! Although perhaps you should know a lot of d/Deaf and hard of hearing folks prefer deaf/hard of hearing over "hearing impaired" (some people use hearing impaired, others don't like it at all).
@@nicokelly6453 literally nobody cares and it makes no difference to fight over the incredibly subjective meanings of these words. We know it means deaf.
@@nicokelly6453 but they are hearing impaired.. how is that offensive? hearing impaired = cannot hear or lack off, not offensive at all just information.
I work as a barista at Starbucks and I have to say that they are very selective about who they hire. (I don’t mean for it to sound self-congratulatory 😂) It takes months to complete the training, so they don’t want to invest that effort in anyone who won’t represent them well.
I’m a starbucks Barista and one of my coworkers is hard of hearing. Everyday he teaches my coworkers and I new signs. He gets so happy seeing how much we have improved. Our store is not a designated store where all the baristas know how to sign... but it’s nice to know that we can be able to provide all the right accommodations for anyone! :)
@@shaehoward4793 you are important, no matter how much you feel invisible people are there for you even though who don’t know you.. I am a complete stranger but I’m here for you and since I’m white I get discriminated for being racist even though I haven’t said anything..your skin tone doesn’t matter!! You are beautiful!! ❤️ Most people of color get discriminated for being of color and white people get discriminated for their skin tone because many other people have done harm, I completely understand your pain..Your are wonderful and beautiful! (I’m sure you already know that!! ❤️❤️) some people just don’t realize we are humans to. 🥺🥺🥺💔💔
You are so, full of shit. You would be asking this girl out and telling her that her BF could not perform in bed. DEAL OR NO DEAL. Okay, let us be real?
I am the only one in my store who does sign language. I taught my crew the basic of "Hello"," One moment.","Thank you", and "Sorry". So they can come get me for the order prosses and to help translate the order back and total. We started getting a lot more guest who only signed and I was happy that they were always glad with the service.
You probably started getting more people who only sign bc others told them about it!! People don't realize that kindness always comes back, in some way or another
@@Anarchist86ed That's like saying learning any other language is obsolete and unnecessary. Sign language is incredibly useful for anyone to learn, especially since being abled is a temporary condition. You never know when you'll need a non-verbal method of communication. It'd make our lives easier if ASL was normalized.
@@grapeicies No it wouldn't. Pencil and paper work as well. I communicate with a deaf employee at Kroger with my smart phone, and so does he. 98% of the population does not need to learn a new language when even primitive by today's standards works. I think you're just the type of person who enjoys virtue signalling and not "you're right, they can easily communicate in other ways, people don't have to learn it". You don't have to learn foreign languages anymore to communicate either you know.
I have suffered from voice loss for nearly a decade and shamefully, due to the unforeseen health issue, I have experienced (triggered from childhood) bullying, judgement, pressure and discrimination. I have nothing but the greatest love and respect for those with disabilities. I very much appreciate your amazing and heartfelt video. Society needs to slow down, ask about communication preferences and have more patience 🙏
I only do that to only one older gentleman whos my client l ( I'm his barber ) because he doesnt know sign language and he has said just speak as loud as possible. Aside from that id never do that as its rude.
I get it but I think it’s just hard wired into the human brain if your struggling to ( can’t here) shout louder. I don’t think people intentionally mean to be rude
When he tapped her to get her attention, I was reminded of attending an open day at a school for deaf students. I was amazed, and amused, to see young people in a group even gently thumping their unaware friends to get their attention. It made their conversation extra lively, and was a treat to see.
I'm a barista at Starbucks and I have a deaf customer who's a regular named Tom. Everytime he comes in he teaches me a little sign language. P.s Starbucks has a camera at the speaker box so we can see you, and if you sign that you are deaf we can turn on the camera to us, so you can see us. It's so you can read our lips and make sure we got your order right:)
When I worked at a phone store a deaf girl came in.. who would use her phone note pad to communicate but because her phone was broken she tried so hard to explain to me what was happening.. she was so happy when I pulled out a pen and paper.. in all honesty I had never met a deaf person before.. so it truly opened my eyes to accommodating my fellow humans
I also meet only once a deaf person in a train station(i was 19 so many years ago) and he stop me to sign and also tried to talk to tell me i was beautiful. I don't know why, but i took his compliment more to heart then any other. I been thinking in learning, i actually did back then a few signs to at least know how to say thank you next time, but i think i will like to learn it now. I am not american so not sure if it is a huge difference from country to country will have to look in to that. Ps:i did say thank you and smiled, probably blushed also as i used to be pretty shy back then. 😁
@@Ally.81 Sign languages is different in few countries. Better to learn the one of ur country and then maybe ASL. As in every languages u will find similarities to help you
My mom says that bringing a Pen and Paper is a waste of space and just makes my bag heavier but honestly they're really useful if the situation were to ever rise. I'm still waiting for that opportunity but even if it never happens at least I can sketch drawings whenever I want.
I had to learn cursive, but after 5th grade it wasn’t even mandatory anymore. It’s been years and never used it since (except for writing a signature ofc)
@@jonathan_8100 TECHNICALLY cursive is kinda the more normal way to write, the way they teach you first is to make it easier for children to learn. Learning cursive also improves literacy, cause I write in cursive, if you didnt learn it my handwriting could be hard or impossible for you to understand.
The fact she is talking in grammatically correct English sentences, while signing grammatically correct ASL sentences is so amazing to me. She’s literally speaking two languages at once and it is incredibly impressive. Even my ASL teacher who has been signing her whole life struggles with that on occasion!
@@annalise8572 but it actually might be hard sometimes I struggle lmao but I also know how to speak Spanish and English so maybe it helps a lil Since I have to translate Spanish to English sometimes
Lol Its not thinking in multiple languages since the words you are thinking are the same in english and asl. Its basically just talking with your hands but with specified movements instead of just whatever. Shouldn't be any harder than doing one or the other alone, just like walking and chewing gum, or driving and singing along to the radio.
@@PeppyOctopus have you ever… done asl? The sentences are in completely different orders. Trying to sign a sentence in the order of time, what/who, and subject while speaking it in English is incredibly difficult because it’s quite literally two languages at once
@@annalise8572 yes i have done asl. And no its not two languages. You are thinking in the same language. Once you are actually proficient at both its not going to be any harder than doing one or the other
I'm a trainer at a small-town financial institution, and we have a handful of customers who are deaf. I'm going to start showing part of this video in my training class because not only is it a good example of how to help a deaf person, but just how to help a person in general. Everyone deserves top-notch customer service.
I learned ASL when I was working with 3 deaf guys. I worked there for 5 years. I got to the point where they all said I should become an interpreter. I would sign for them at department meetings. When I left they said I would soon forget ASL. That was 46 years ago. 29 years ago I moved to England and BSL is not the same as ASL so I have not had the chance to use it. My wife asked me if I would teach her ASL. How great for me that I can see ASL on RUclips. I am a bit rusty but I remember most of what I was taught those many years ago. Thanks so much for your video!!!
WE SHOULD BE TAUGHT SIGN LANGUAGE AT SCHOOL BROOO, there's so many people who can't communicate because they don't know sign language :( Edit: thank you all so much for sharing your thoughts and experiences!! When I wrote this comment I actually meant more about the UK than America but I'm glad to know it is more easily accessed there.
i wanted to take sign language my first two years of high school and then another language my second two years but I have to take Spanish so now I can only do Spanish and sign language which kinda sucks
they should at least teach people to be respectful on sign language, I saw many people (not here tho) making fun of sign language translator? in live videos. they even commented "stop playing tik tok" ..... bruh not funny
I know... after i watched this video it made me realize how lonely it must be to be a deaf person in a place where nobody knows how to sign language... and that’s like- most places
I’m a Starbucks barista and the way Jasper handled things is exactly how we are taught is to listen and accommodate in training! He did so perfectly and and everyone in food services should learn. Also when you said the Mocha Cookie Crumble tasted like a Java Chip Frappuccino: it’s because it is 🤣. It’s exactly the same except mocha cookie has the whipped cream on the bottom and the cookie crumble toppings. Good observations! 👍
Barista-five! I'm embarrassed to admit that the preference for lip reading surprised me. I go straight for the pen and paper in this situation, but I'm also prone to unnecessary chatter that isn't always clear, so I'm not sure if I'm doing a service or disservice by going for the pen. Also I may or may not have felt an inordinate amount of pride at being able to throw my hand in the air and fingerspell a customer's name last week.. 🤭
I'm also a bux barista, and I felt so much pride watching this. While yes, we are a corporation with many problems, we also try so hard to make everyone feel welcome and included.
Not a barista but I use to work at a theater that had Bluetooth CC for our movie so deaf customers could still enjoy as well. We keep a pen and notepad just for when we needed to help serve them. I'm glad you got great service.
@@benaltoboarder literally just a cup of whipped cream, most locations serve a small 4 ounce sample cup, so Java def got spoiled here! (they were given an 8oz short cup completely filled)
I really appreciate the fact that you're someone who easily got along with him and good in ASL, My boyfriend is still struggling to learn sign language for me (I'm deaf since I was born) and I hope we get along like you two:)
Sign Duo yeah! He was a lil scary at points I can’t lie lol but thats bc he wanted it to be as though we were all deaf so we could learn from that perspective, you learn so fast from him!
My best friend is deaf and I still remember, 6 yrs back when we first met, she used her phone to talk with me, I was 8 and know nothing about sign language. But it broke my heart whenever i see her typing for me to understand, it took me 1 ½ year to learn sign language, but now I think I am proud of myself ❤️
I also want to learn asl! I think it is a great skill to have even though I don’t know anyone who is deaf. Do you have any recommendations for how I can get started and how you learned?
I have wished for years that I was able to sign fluently to let deaf customers feel welcome and heard. Some might even appreciate the effort. Gave the sign of thank you to one customer and their eyes lit up. It made me happy to see him happy.
I also loved the video and Java with a milk mustache was hysterical. I also have a hearing-impaired brother he could hear some voices better than others can could read lips fairly well he never learned sign language nor the family either I'm not even sure if they had sign language 65 years ago. He did fairly well throughout life and passed away within the last year
a deaf man came into subway today (where i work), i could tell immediately he was deaf and he pulled out his phone to show me what bread he wanted.. he and i pointed to the things he wanted on his sandwich, lots of thumbs up were given from the both of us, when it came to ringing up his sandwhich i wrote on a piece of paper “it’s on me :)” he lipped “why” and i just gave him a thumbs up and he gave me one back and went on with his day. he truly opened my eyes and now i am even more interested in learning sign language.
that's so wonderful of you. you have compassion for other, a rare trait in our self-centered society. Serving others is what everyone needs to do... think about others and do for others instead of serving self self self. I pray for you to be in God's Divine will every step of the way in your life...
That's really nice but unneeded. Most of the time they just want to feel normal. So giving someone charity for something that's a part of them is also a bit patronising.
I feel like making the sandwich free is a bit overkill. Everyone just wants to be a normal human being and I often hear from deaf or blind people, that treating them so "super nice" feels like you pity them, which they don't want. Honestly just treat them like anyone else and it's fine. If they specifically ask for more help or something, than it's obviously fine to do so, but I'm wondering if the sandwich would've been on you, if the person weren't deaf...
I had a similar stituation, but it was with a spanish speaking man..He couldnt speak english well, but he could understand me, so I pointed and asked questions. Then his english speaking friend came in a bit later and told me that the spanish speaking man was so grateful and was happy that I didnt treat him less like my co-worker/trainer did.
The most amazing quote I’ve heard recently is that “a person is only disabled when society doesn’t create accessibility for them” these kind of experiences are so reassuring, because it reassures that there’s not something wrong with me, and we’re making a more accessible society for everyone. Compared to the McDonald’s video you did a few months ago, it’s so much more humanizing. It gives me comfort knowing that at least some people are compassionate and understanding like this man was. And it gives me a bit of peace of mind, as someone who hard of hearing and losing my hearing fast, that I’ll still be able to communicate with people in the coming years.
i'm guessing it was actually inaccessibility? That quote is a summarisation of the social model of disability and that's the theoretical backbone paired the practical direct action provided by disabled activists, that got us legislation like the ADA and DDA.
@@felixhenson1801 the one I heard was accessibility not inaccessibility but it’s definitely possible what I heard was a morphed version of someone else’s quote cause it was in a pretty informal setting that they told it to me.
It's definitely right that the world around us does add to the disability but I can't agree that it's just that, I was born with a disability, spina bifida, can't walk, there are still things I couldn't do, physical problems I still have, even if the world was perfect, it's a combination of both rather than one or the other.
@@markorollo. so say you used an electric wheelchair and the world was entirely wheelchair accessible. We're not saying all people become completely able in the right condition but rather they don't become excluded from anything and for example, while my needing a wheelchair currently means I cannot access many shops who aren't accessible, which is disabling. Were they accessible in that situation I am not disabled. The social model distinguish between 'impairment' which is the medical condition and 'disability' (the social model is where we got the term from incidentally) which is the ways in which disabled people are oppressed in society as a result of society being built for just one very specific type of body and mind. So for example, I experience chronic pain as a result of my impairment, that's not gonna be changed by any number of ramps, but by giving me equal un-discriminatory access to healthcare and providing an electric wheelchair, as well as ensuring that places are built inclusively, that pain doesn't need to keep me bed bound necessary.
In some schools, students have to learn Spanish. Why not add ASL to the curriculum? Teach them that you can make an impact on someone who is deaf, maybe sometime somewhere a deaf person who needs you to help them.
Basic ASL is taught in a lot of schools here, (Canada). Unfortunately, it's taught really early on for a short period of time.. but because it is taught in schools, a lot of people here recognize sign language & will try to accommodate.
My high school had ASL but it was only for one year and no one really took it. And now even in college there aren't any ASL courses which is really sad.
Yes that would be amazing! I actually went to a summer camp that taught ASL, that’s where I learned most that I know. I also had a babysitter that could sign and she taught me
Omg Hiiiii, so I wanted to let y’all know, I watched the video where they, tossed y’all’s food in the trash, so I was talking to my school about making an ASL club as it reminded me y’all said “they should teach it like the basics and stuff “ so i made a club and 43 people wanna join as I feel y’all should know this. I love all your videos!!!!
Hi Roberto! That is amazing! 43 people is a lot of people. Congrats on starting your own club. I used to run an ASL club in college, so I know how much though it takes to run one. If there's anything I can do to help you with your club let me know through my DMs IG @ellenm1ka
This reminds me of the time a blind customer came into the restaurant I used to work at and I was new and so nervous I put a menu down in front of him 🤦🏻♀️🤦🏻♀️🤦🏻♀️ SO embarrassing. I then explained the whole menu to him and helped him choose what to get. There should definitely be more training and accommodations available, I was very unprepared! Soon after that we got a braille menu for the restaurant.
I’m physically disabled, and it’s easier to put up with some stumbling than people who pretend there’s nothing to accommodate at all. Most disabled people I know are just glad to be treated as normal as possible so it’s awesome you didn’t let any embarrassment hold you back in helping anyway. Not everything can be prepared for because there’s so many different accommodations. The easiest things to do is ask if we need help because all of us are different, I’m sure you made his day.
This story reminds me of the time on an airplane I noticed a flight attendant realize a passenger was deaf so she flustered and got him a Braille menu even though he was Deaf, not blind. But she was trying and willing to be accommodating, just so flustered.
Starbucks has some of the best customer service I’ve ever seen. They have a dedicated ASL Starbucks here in D.C. where each employee is required to know sign language. I’ve gone in a few times and learned new signs like “pumpkin spice” and “caramel macchiato”. ☺️
Makes sense! The Starbucks you’re talking about is near the ONLY deaf university in the world. Gallaudet university. So a lot of nearby businesses hire deaf students or people who know asl.
I'm not deaf, but I've realized that I rely on seeing peoples mouths move to know exactly what they're saying. Masks have made it harder for me to talk with people in public because I mishear what they say. The biggest reason I have issues hearing people is because of anxiety. My heart beats so loud that I can barely comprehend what's happening around me.
This is just a tip idk if it applies to you but if you get anxiety from noice. (I have this) than you should get noice canceling headphones. If you get anxiety with a lot of people use something to play with in your hand like an elastic. If you have a fear of people looking in your eyes just stare between their eyebrows it makes them uncomfortable and they will look away for you. You can also try breathing exercises which can help you calm down.
Totally! I have a chronic condition that has caused me to gradually lose my hearing since birth. I read lips to aid my failing ears. I worked in a grocery store, and one day, DURING COVID, a lady grabbed me and turned me around because apparently she was calling for me and I didn't hear her. And then she proceeds to say, "Ma'am, don't walk away from me, I KNOW you heard me." A customer! Grabbed me! And proceeded to assume that i had perfect hearing and was choosing to ignore her. I didn't say anything out of sheer embarrassment and dumbfoundedness, but it was one of the first times I had ever experienced a difficulty due to my disability. It is so frustrating not being able to hear or read lips during this pandemic.
My sister's school teaches ASL and I'm currently learning BSL and trying to learn LDF also I do agree that more school should teach sign language but I think that every subject is useful for one way or another
I’m in college studying a full time health and social care course and they college actually took sign language out of the subjects taught because it cost too much
The Starbucks near my school has a drive-thru, which was constructed only a few years ago. The barista taking orders doesn’t stand right there - it’s a mic/speaker setup instead. There’s also a camera aimed at the driver while they’re ordering, which I thought was a security/safety measure, and a huge screen that displays your order (text) as the barista enters it. I noticed recently that the screen also displays camera footage of the barista. I’m used to drive-thrus with audio only, so I thought it was a nice quirk to see the person you’re talking to, but nothing more. Idk whether Starbucks set up 2-way video specifically for accessibility, but it’s certainly has that benefit! People who need to lip read can now do so. 👏👏👏
@@sofiamarques6012 I feel u, I had the same goal. As Libra is recognized as an official language I think it should be taught in school. Imagine how that could make some people live so much better...
I learned some just because when I was growing up. Came in handy in a couple situations not until years later. I'm really happy I learned, even just the minimum I did.
Yess I’m planning on that too, I came to the conclusion that it is essentially important. To learn ASL, not necessarily the whole language but it’s important to learn what makes you able to understand and communicate efficiently when needed and serve help, you can never predict the long term plus it’s their only way to act and connect *in an instant.* *So better safe than sorry 💗*
I used to work at a Starbucks and we had a deaf regular come in. I always tried to learn from him some basics so I could communicate with him. He was super appreciative.
Worked at a coffee place here in Canada and one of my regulars was a deaf man . He’d drive up and hand me his written order with a smile . He was no trouble at all and for sure one of my
At my last job i had a deaf customer.... Once i realized he couldn't hear me i lowered my mask and always spoke by looking into his face. He was very nice and thanked me. It was a very good experience, I'm glad i didn't panic and did the right thing without it being awkward. I was very proud of myself not gonna lie, made my day, the man was smiling a lot HAHAHAHAH
I have once had a deaf man come at my register together with his daughter. Should be the standard, but he was the one to pay, so I was looking him in the eyes and talking to him rather than his daughter. It's a little thing, but I think it can be greatly appreciated as others tend to speak to the person they're with instead of the person themselves. The daughter did sign the things I said, but I could see she appreciated it too. Just because someone is deaf it doesn't mean they're unable to listen to you and should be treated differently.
I have had several children ask me were something was because the parent doesn't speak English. I use to look at the parent more when replying. Now I try to look at the child. I think it helps build their confidence to talk. Then I smile for the parent.
@@kittenmimi5326 Im not sure if youre sarcastic or not so in the case you aren't; I use 'listen' more as an expression. Just like blind people can say 'I see what you mean'.
@@dalrend7413 didnt mean the distance between the clerk and the customer. Just the rules in workplace safety. Even If you are alone in your office, If the employer says wear a mask all times you have to wear it.
@@raikbarczynski6582 i understand what you’re saying but this dude is deaf and it would probably be easier to understand the cashier through lip reading.
@@raikbarczynski6582 Being deaf is a very big struggle for my parents, especially in the pandemic. They are completely deaf, can’t hear anything. Sometimes they ask people to take their masks off because otherwise they just don’t understand them. Without masks they already would describe it as being in another country with another language, feeling excluded all the time because they can’t understand shit or people will ignore them as they don’t want to put time in trying their best to make my parents feel included. Some people don’t take off their masks, don’t write something on paper or don’t use body language as in moving and pointing things out with your body such as arms and legs, facial expressions, etc. Someone taking their mask off for a few seconds won’t make the whole world population sick and it helps them a lot to feel included and understood. That’s all. They really just want to be normal people like everyone else but them being deaf makes it way harder for them to fit in the society. So again, someone taking their mask off or even showing effort will make a big difference. Have a nice day.
I feel so bad for ryan but he’s so strong and he doesn’t care what people think it’s so wholesome and has made me more grateful for what I have and I shouldn’t take shit for granted. Have a great day
I do not feel bad for him because he is still a member of society and he is valued. He doesn't need sympathy or empathy. He needs to be respected and treated just like everyone else. I know you didn't mean to disrespect him but I want people to remember that our differences are what make us awesome.
I have a friend that is almost deaf. She has a strong personality but she says when she was a kid her mother talked to her young cousins about not touching her eyes because she can't hear and if something happens to her eyes she can't have a normal life, after that one of her cousins kept trying to put her fingers in her eyes when adults weren't around. Teach your kids to be humans, we alreay have too many people...
@@frixlit6738 like I would leave them around poor defendless animals. 😑 I see kids like that, most of the time their parents are proud of what they have created and everything they do is "amazing"! You know what I mean?
@@neynahnehnah1485 some parents always think their child is perfect, some parents raise the most spoiled, stupid, and bratty kids ever but say, “My child is perfectly fine!” hEh dr phill sEnD hEr tO tHe rAncH
@@frixlit6738 true, but first you have to catch the outsight! How abou dat?🤭 Honestly, people should become parents with education, because having money and be professional in your career does not make us a great parent.
As a starbucks partner, I am so proud of my fellow partners. Starbucks actually has a deaf. store in DC and Starbucks made sure to get clear masks for partners who work near predominantly deaf communities or partners who are deaf so that communication can still happen. Love you both
I use to work in a grocery store deli, and we had this one older gentleman come in all the time and he was deaf. I remember he would have a note pad and wrote down what he wanted, I think there was a couple times he didn't have his note pad so i just grabbed a piece of paper and a pen and he wrote down what he wanted..He was one of my favorite customers and he was such a sweet man..Sometimes i see him walking around town and i try to wave at him..
I work at Starbucks, and I learned ASL in school, so when people come through and there deaf, they look super happy when I just sign to them and not make it complicated.
My mom was fluent in ASL and used to work at Panda Express. She's told me so many times about the time she made a little kids day (he's deaf) after signing to him instead of talking to the dad.
I just watched all 4 of these Drive Thru videos consecutively and, honestly, I love the fact that you were 3/4 without issues. More important, though, are the messages you two are sharing with the viewers. Even above advising both business owners and other deaf people on how to navigate these potentially tricky situations, what I love most is Ryan's attitude toward everything. Ryan was upfront in the previous videos about it being humiliating to be effectively treated as lesser and posting it publicly, but in the same beat employed proper LOGIC, over volatile emotion, and gave the Carl's Jr. employees the benefit of the doubt when asked to pull aside (so the management could correct a mistake in what they were charged) and was proven correct to have done so, even going so far as to explain their reasoning behind it afterwards. Like him, I find myself most often considering multiple potential factors and weighing probabilities thereof long before concluding malicious intent. Far too many people would have just defaulted to that assumption. Thank you for the opportunity to see these processes and where they can sometimes be flawed or completely overlooked. It's not something I deal with every day like you, and I'm sure many like me simply assumed such nonsense was long since mostly eradicated with just the exception of a few bigots here and there... As such, being able to get this information first-hand from a reliable source means the world to me. I may not have much opportunity to put any of it into practice [as a software dev, I don't interact with people much], but should the day ever come where I witness such BS occurring, I will be ready and willing to help enforce their rights should the need arise. I see it's been a couple years since these videos were made, so I think it would be a neat idea to give these drive-thru's another round through to see how they compare now and also - you mentioned one place that is quite used to you, so I would also be interested in seeing a video from there where we can see the contrasts between just showing up randomly to somewhere you don't frequent vs a place where they know you very well -- preferably with a small variation from your "usual" order to ensure additional communication is needed. I feel like that video of a worker who is already comfortable communicating with you within the context of their job, along with the great Starbucks example here, would serve as excellent examples for all to learn from and to maybe give other deaf people the comfort of knowing that doing "normal" things like going through the drive-thru don't always have to be so anxiety-ridden. Just my thoughts! Cheers :D
I was taught sign language in kindergarten because we had a few deaf kids at our school so the principle made the whole school learn so those kids weren’t left out. I was so happy to be able to talk to one of my first best friends in ASL if they didn’t teach us then we wouldn’t be able to communicate. As an adult I’m relearning it because I want to teach my kids (when I have kids) so they know too. Awesome video thanks for spreading awareness
My kids prek teacher teaches them basic signs. She's an immigrant from Mexico so they learn some Spanish also. She tells everyone in open house if they don't want it to have their baby transferred. I told her I wanted her to teach him everything she could. I taught him how to say como se dice so he could ask in Spanish how to say something and she would sign and say it in Spanish. Still friends with her and my kiddos been out of her class for years. My next one will be her student too if I can ask for her. Being multilingual is something Americans didn't focus on but is really beneficial.
@@ford4life069 thats so awesome I love that she exposes them to different languages it can really make a difference in the future as far as even having an advantage with job opportunities
I’m not deaf but I have ADHD. My brain can’t process like everyone else. If someone is talking to fast it hurts my head so much. I have no idea what’s going on and I get so disoriented. So when I’m ordering from a drive thru I sometimes have no idea what they are saying to me. It’s so fast and mixed together. My 4th grade teacher treated me like crap because of my ADHD. I had a hard time learning like everyone else and my brain would just overload. Being deaf and having ADHD aren’t the same things, but I can feel your struggles with something you can’t control or that you were born with.
Yeah people need to start being educated about the struggles that other people go through, like those with ADHD etc, because its just wrong that people have to go through stuff like this even to this day, its truly disgusting
@@dibblydarn3518 Thank you! This means a lot to me. ADHD is treated horribly in school, I feel so dumb sometimes because I can’t be like everyone else. I know I’m smart but my brain can’t take information like everyone else can. It’s a big struggle always, especially in high school.
@@pawsomegirl12 u could just think the uneducated as obstacles and overcoming them means your that much stronger, I may not know who u are but I wish u good luck in high school
I can relate with that but idk if i have adhd or not but i do know that i can hardly focus when people were talking/explaining to me and i feel so bad for myself and for them but i really tried but i can't control it
I've only had a deaf person come in once when I worked fast food. I did what I thought was best and took out some receipt paper and a pen and wrote on it "Take your time and write down your order here." They wrote their order down, I took their money, gave them the food, and they wrote "Thank you." Probably not the absolute best thing, but all I could think of.
As a hard of hearing person I would still definitely appreciate the effort. Sometimes I wish people would do that for me cuz even as HoH sometimes there are just too many noises that drown out the important ones and hearing aids aren't always the best at filtering those sounds. It can be incredibly frustrating when I have to ask people to repeat themselves several times and also feel their frustration too. Just knowing some people like you exist is nice.
I paused to comment a couple times in this video and now I'm just going to comment, first of all, your dog is adorable! ... I really appreciate that you said "for a limited time" that lessons on Skillshare are free. I signed up with a different place for free lessons and then wasn't able to go further when they started charging money. I value what I learned so far and I'm trying to keep learning for free (not because I think learning Sign Language isn't valuable, I truly don't have money to pay for lessons right now) which is how I found your video. .. My sister learned to sign the alphabet and can spell everything out and I'm going to resort to doing that if it comes to that. But I am very interested to learn to sign and as an American who moved to Germany (my husband is German) and struggles with German, I was really happy that I was doing as well as I was learning to Sign. ... Now I see your dog even more! 😊💛 Java? ❤ .. Yep, she's Java and she's fine. :) ... I'm only 5 mins and 52 seconds in to this and you guys are exactly like my husband and me only I kind of wish he had to keep his hands on a steering wheel most of the time and he most likely wishes the same about me! And then I realize, DUH! We don't (fluently) sign. 😊 .. Um, there is no such thing as spoiling a dog. 🤗 Mama is clearly in the right on this. 👍 Papa needs to learn. 😄 ... I'm going to send this comment now (long as it is) because I thought of a question I want to ask. Sorry I'm writing so much...believe it or not, I actually shortened this! ... Back in a minute... Edit to add, I answered my own question. .. Anyway, my comment is way too long, but I just wanted to say thanks for this video and for explaining Skillshare. ... I hope all THREE of YOU (looking at you Ryan, ha ha) are doing well! Hugs from Germany. 💛😊👍
My mom worked with a deaf girl and NO ONE ever tried to engage with her.. my mom got books from the library and taught herself to sign some basic ASL.. the girl appreciates that so much. They would spend the night writing notes back and forth as well.
I’m an interpreter. I’ve spent 30 years telling people to talk directly to the Deaf person. Not only is it dismissive (which I don’t say), but it’s REALLY hard to interpret when the person is using 3rd person voice.
This was honestly so wholesome, and props to that guy for not making a big deal out of it and just going "oh okay" and then proceeding to accommodate you and just overall amazing how well this went!
I know right😁 I don’t have Starbucks where I live, but if I did, I know for sure they would probably just say something like “sorry we can’t serve you”. Props to the guy and this Starbucks 👌
Watching in 2024. I really appreciated this. I have always had a desire to learn more sign language. I know a few words. But not enough to communicate completely. I will remember what you have taught, especially not to over enunciate my words. Thank you so very much.
Much better than the way the employees at McDonald’s treated him. They literally said he was lying!!! Starbucks is amazing their employees give great customer service.
Thats because majority of mcdonald's workers havent been educated or brought up in a home to respect others. McDonald's is an extremely toxic place to work in. I didnt last more than 4 months because if the childish behavior and lack of responsibility and just straight aggression and rudeness from other employees. And to look around most locations have these same types of people
@@twiztidmomma22 That's weird. McDonalds in the Netherlands is very diffrent. Employees get a training, and there are always managers on the floor who keeps an eye on the employees. And 3 strikes and you're out.
@@daphnew3597 I would love to come there and see the service. But I live in the US, and here a McDonald's job is usually seen as a bottom of the barrel job, and usually recruits bottom of the barrel employees to match. Usually when you find a polite McDs employee, its an elderly person just working to have some extra cash. And this behavior can be seen across most fast food places.
My youngest daughter was born deaf, she's 18 now, however when she was younger I would send her into the gas station by herself, with her phone and I was there for backup, however I needed her to learn how to communicate with people and be comfortable with it because she was scared to do so :-) now, she will go and get fast food for us without any problem :-)
Y’all came up on my recommended. I’m autistic and I used to be fluent in ASL, I prefer using sign and AAC, but lost a lot of the language because my family forces me to speak and no one would practice with me. “I don’t speak hands” my sister says, then gets angry with me when my vocal speech is slow or hard to understand. It’s very frustrating. Glad to see y’all have a nice relationship and good experiences. Have a great day.
Hey Jasper from Starbucks, I know that you're only doing your job but after ugly crying at what Ryan went through with the last place, I thank you for being a decent human being and I hope you have a wonderful day!
Jaiden Morse it’s another drive thru video, don’t remember what it’s called but they went to McDonald’s and had a simple order but the manager wouldn’t take his order and the employees just kept saying he was faking it and they made him park in the parking lot and took forever to get his stuff. It was so annoying and disheartening. How hard is it to just take a written order?! I’ve worked in a drive thru before and would have no problem just taking the order from someone’s phone, it’s not hard.
bi ari yeah idk why they thought someone would learn sign language and fake being deaf just to order with his phone? Like what would be the point? And exactly, doesn’t matter if he WAS faking it, what’s the harm in taking a written order? It doesn’t take that long and there’s no difference. Just discriminatory a-holes
I only realized how skilled my lip reading is, when everyone started wearing masks.
Hah. The masks are a pain for me because while I'm not deaf or a lip reader, I am a very visual person who often has difficulty processing someone's words if I don't see their lip movements accompanying them, especially if there are competing noises. I can only imagine how much harder it must be for someone who only has visuals to rely on.
@@wordforger and the short story of the year award goes to...
Not only lip reading but all the social cues you miss out on that you express without words...the mask/lockdowns have brought me to a deep depression...
Lmao same, I have 1 ear and a hearing deficiency and its been so much harder with the masks💀💀
I realized how much lip reading is natural because of sensory overload with sounds and I work in a factory, so everyone is already wearing earplugs.
Serving deaf customers is always something I’ve felt somewhat nervous about, not because it makes me uncomfortable, but because I’m afraid I’m not being accommodating enough.
I can relate to that.
They should have a pen and pad next to the register so you can write to them.
same. :/ that fuels my anxiety even more.
We only ask to write things down so we can understand since lip reading is impossible with mask on.
I feel like the only real difference between the good and the bad interactions is the employee or whoever it is actually wants to try and accommodate the person. As long as you’re making an effort I’m sure that’s doing enough.
Hats off to Jasper from Starbucks. Glad there are kind people in this world.
Yes i agree
I cousin is also deaf. She has a cat. I tell her to teach the cat to sign. It would have been funny if the dog had lift his paw. He was looking at both of them like "I'm going to lift my paw too."
At Starbucks we pride ourselves in customer service. Jasper was 100% doing his job right
My name is Jasper and I haven't watch the video yet. You confused the soul of of me man
yes Jasper did great, which location was this at?
i work as a lifeguard, and have a hard of hearing little sister. i was at work one day, and these two deaf little boys were there with their mom. obviously, my other coworkers didn't know sign, and they couldn't tell them to stop running. but i was there that one day, and on my break, i went out and signed to them saying to not run. i could see they were very happy to have someone be able to communicate with them, and not have to translate through their mother. they didn't run anymore after that, and would sign hello every time they saw me
soooo cuteeee 😭❤️
I love the fact the first thing he said “Got’cha”, like literally, he got you.
Yeah ha
ikr
No he was lying when he said gotcha
@@Aftsov compatible personalities and mutual respect
@@Aftsov as far as I remember, they met at school. She fell for him and learned sign language to communicate with him. The rest is history
Respect deaf, mute, and/or blind people because they didn’t choose be deaf, mute, blind, etc.
respect everyone
@@sillyface6950 I know, that’s why I put etc.
I remember there was this one bitch who wanted to go blind so I think if I can remember she messed up her own eyes and now it’s permanent. What a dumb bitch
I mean, i choose to be mute, but i understand some people might not choose. Respect to all from japan!!
@@nikey7988 Yes Nikey you beat me to it. I was just about to say “Well there was this one lady...”
Every time she speaks, she signs so he can understand. She is essentially speaking two languages at once for him. Gold standard of significant other right there.
Every time she speaks, she talks, so we can understand. She is essentially speaking two languages at once for us.
I mean, both. Depending on who she is addressing. The first commenter wasn't wrong, and neither are you.
I think she may just be vocalizing there might not be a specific purpose for it
@@coast2coast00 almost as if signing and talking are not two completely different things dumbass
That's a really difficult thing to do unless you've been doing it your whole life
As a person with a disability, she seems like an amazing partner. You can feel the affection and love He has for her thru the screen. y'all have great chemistry, instant subscribe
570 likes no reply, let me change thay
Please stop spamming that same message.
@BenIThinkhow bout you stop being rude
I hate the fact that you have to clarify that you’re not acting.
The internet is a cruel place bud
Same on Molly Burke's channel. I'm a wheelchair user so it's very visible for me and even I get assumptions/ accusations of faking. Abled people love to play Doctor Detective, sniffing out the mystery benefit cheat or something I dunno why people do it.
It breaks my heart that people who actually have disability problems have to clarify this
Because stupid influencers like to fake disabilities for clout
So it makes people just straight up have trust issues when it comes to the internet
@John Smith Logan Paul is color blind but he just exaggerated for the video
Just wanna say that the amount who fake are rare, your first thought should be to believe disabled people. It's like here in the UK, the actual amount of benefit fraud was something like 0.9%, whereas when the public was asked what percentage of benefit claimants were claiming fraudulently, they thought the figure was more like 50%.
I was former Starbucks barista. I rang up a deaf couple for their order, but before that, I remembered seeing them anxiously typing out their order on their phone while on line and signing to each other. When they arrived to my cash register, I immediately responded back in ASL(I am a child of deaf parents). Their looks on their face were priceless it was like as if they could finally breathe well again. I will never forget that day lol
Edit: Thank you all for your kind words! I am a bit overwhelmed with the compliments I've been getting! I've noticed many of you had some questions about what it's like being a CODA. Keep firing away with those questions and I'll try to get back to you :)
This made me cry hard omg 😭❤️❤️❤️
Hats off bro. #respect
This made me happy cry
🖤🖤🖤
That's so cool!
I served a deaf customer at work. Well her daughter was deaf.
I saw her signing to her mom while in line so I told my crew I’d take care of it. I said “welcome, my name is Scott. I’m learning ASL, so please sign slowly, and I’m sorry if I get a few words wrong”
Well the daughter just lit up with delight, and the mom appreciated me making an effort for trying to communicate.
I got by thankfully.
You seem to be very nice Scott :)
Awwww❤
Bless you
That’s amazing of you
bOi cOroNa
I'm a nationally certified ASL interpreter and teach ASL. I recently showed this and your "They Threw Away My Order" to my ASL classes - wanted them to see how it should be done, how simple it is to be thoughtful and give good customer service. I also wanted them see that there there is discrimination and rudeness out there and to think twice about how they treat anyone. Thanks for sharing these videos, it was entertaining and eye-opening for my kids!
Thank you so much for the valuable service you are providing our children and communities. Thank you.
Jesus loves you so much that he chose to die the horrible death we deserve, so that you could just believe and have a relationship with him. And I just ask that you believe in his death and resurrection and just call out to him. ❤
Thank you for your service!
I agree. The culture needs to be taught along with the language.
As a former Starbucks manager, I’m very proud and happy that they made you feel comfortable and normal. That’s how baristas should act.
Thanks Bri!
Awwww
I was gonna say the same but just from a partners/baristas perspective! We try every day to make a positive experience for every customer! I cried watching your bad drive through experience video and I’m SO proud that the company I work for could be a part of this great experience for you!
@@brokenmikki14 Thanks nikki
YES. As a former, long-time Starbucks partner, I'm also above the moon that they treated you like they are supposed to treat everyone.
Accidentally sayings “I’m hungry” when meaning to say something else is a WHOLE mood. 😆💜
Lmaoooo
Lmaooo
@@elitheguy3464 good to know
lolol something similar happened to me today-- I was going to say "好长啊”/"So long" (we were playing White Day: A Labyrinth Named School and the ending song was super long but there wasn't a skip option) but thought of the english 'long' somehow so I ended up saying “好狼啊”/"So wolf" 👁👁
super irrelevant but thought i'd share
@@vmprie I'm learning Chinese and it's so easy to mix up the words 🤦
I love how Ryan said “you spoil java too much” about the puppachino but then was the one to feed it to her 😜 haha!!
Besides, you can never spoil a dog too much. Esp Java, she's such a great dog. 🐶
😅 guilty 😁
I love how, as soon as it was put down, Java knew it was for her, because she was sniffing at it immediately
@@timothytrimmer8241 yeah! I saw that too and was about to comment it
He's so cute :D
6:27 “Oh gotcha!”
That made my heart smile 😊
Pretty sure the dog responded to her signs to be quiet. Intense.
@Dubs_ jirah 9:00
Im sure the dog did because my step dad had a dog and it used to understand sign language because my step dads sister Is deaf so she learned to understand it
I think the java is trained by ASL so she probably knows the signs
If you teach them, they know. My dog knows how to sit, lay down, spin etc with a hand sign. It’s not sign language but it’s a sign I do with my hand. I taught her so she gets it. To the dog, it doesn’t matter if you sign in a sign langue or not, as long as you taught them 🤷🏻♀️
Several years ago I was at a party playing a charades type of game. The teams were divided between men and women. The men consistently lost. One woman had to get us to say the word gather. She had no SL experience. She signed it perfectly and you should have seen her jaw drop when I said gather. Everyone just stopped and stared at me then asked how I got the word. I "heard" her say gather when she signed it. I could not have heard it more clearly if she had voiced it.
Most signs just make sense.
i'm 16 and i've taken two years of ASL classes so i'm obviously not fluent, but i know simple phrases. i work at a mcdonalds in the drive through and a deaf man came through. he didn't say anything so i signed "deaf?" and he signed yes and held up a written order. i put it in the computer and signed his total, and attempted to say "have a nice day" but used the wrong hand shape on "day", but the man showed me the correct way to say it. i'm so thankful i have the opportunity to help people feel welcome as they should be :)
you're awesome
You are the best type of person in this planet
Keep spreading the love!! You're AMAZING!!!
I was smiling so much while reading this. I actually practicing ASL also!😁😁😁
What hand shape did you accidentally use?
I don't know why, but the way that employee said, "Oh, gotcha!" and just read the order like it was no big deal (because it *isn't* a big deal) just warmed my heart.
That was sweet of him
that’s one of the things i appreciate a lot abt starbucks policy (i’m a barista!) we are trained to take any order to the best of our ability even if there is a language barrier (where i live we get many orders in spanish and even though we only have a few spanish speaking baristas, we always do our best to take that order no matter what. it only takes knowing a few words to figure things out in broken spanish, actually!)
actually a lot of hearing people order this way when placing orders in the café, mostly if they have a larger order or are ordering for family, or one of their drinks is complicated.
the thing i don’t like is that we are judged harshly by corporate on our drive through times, so if someone does something like this we may get in trouble for how long the customer is waiting at the window (because there is no time to make the drink before they get to the window.) personally i think that’s completely stupid and they shouldn’t judge us on that, especially because of situations like this. making the moment right is way more important to me than squeezing an extra order into the hour.
@@summersteele2106 THIS ✨
He also said can I see it again without sign language I’m pretty sure
Starbucks as a company is very very strict on who they hire and how the people are. You have to be very polite and helpful and open when you work there. It’s a great company in that way and they have overall some of the best customer service.
I love watching you sign to your dog. I have two dogs and one of them is very smart. Just for fun I started signing commands to her when I talked to her. One day I tried dropping the voice commands and was shocked to see that she was actually understanding the signs on their own. Magical! My signs aren't proper signs, I use "I love you" to mean "good girl/dog". My version of "lie down" is a variation of "sit down". But they work, with the smart dog. LOL
My uncle used hand signals to communicate to his dogs. (Alsatians/German Shepherds.)
why in 2023 are people surprised by the fact that animals are living, intelligent, able to learn by e.g. observing creatures? What's so strange and magical about it?...
I taught our blue healer dog sign language. She knew sit and out, hungry and all gone. She was so smart.
Lol 😂❤
actually, because human sound language is difficult for dogs, training your dog by sign language is faster and easier for them. they don't hear words, just sounds and many words sound alike. we find it normal do use destinctely different signs for different commands, yet when we speak we often use nearly the same sound. and then we wonder why our dogs do the "wrong" thing. so yeah, train you dog with signs.
I felt rly happy about the way that guy treated Ryan. Idk why his kind actions made me so happy but when the dude said yeah, no problem, my heart melted
cykoo4 same, the world is filled with ignorant people unfortunately. Then there’s the odd few like this employee🥰
Me too!
Yea Jasper was a nice dude
cykoo4 they once done this to him a Macdonalds ruclips.net/video/_gXbWtGAcS8/видео.html it was horrible
@@SignDuoChannel im the person comment that and im 11 so you can imagine how happy i am to see that you liked my comment and even though im young i have really been learning and appreciate you guys
OH MY GOD, even the dog knows sign language so cute
IKR I FELT LIKE CRYING WITH THE CUTENESS ON HOW THE DOG ITSELF UNDERSTOOD AS WELL 🥺😭
omg i said the same thing like its so cute that it understands, like dogs are soo smart its adorable
He was saying give me damn treat. Hurry up
@@mariagrazzja4219 ik it was so cute
@Monké ohh that is so cute, dogs can be very smart
Dude I just wanna stress hard on this fact
You ARE normal, don't let anyone convince you otherwise.
This comment should have more appzel.
Ted Dant i dont think u understand the definition of normal ._.
@@dollsite why he was trying to be nice
nonosquare me by saying nobody is normal?
@Katsu your first sentence and last sentence confuse me. first you say no one’s normal, then at the end you ask me if you should be seen unnormal just cause you’re deaf and that makes no sense tbh
you literally don’t understand. being deaf does not make people less normal. tf
As a 68 year old British woman, can I thank you both for making these amazing videos. I have full hearing (lucky) but felt totally disadvantaged when I properly opened this video and the subtitles disappeared; talk about role reversal! I've said all my life I think sign language should be taught in schools. Thank you for putting it out there in a way it can totally be shown. 🙏
I'm a Reception teacher and I teach sign language to the children in my class. It is such an important. I have 2 cousins who are profoundly deaf and I lived with them when I was 5 years old for a year which taught me so much.
I’m not deaf but I’m currently trying to teach myself sign language at 19 because I want to major in child psychology and I think it would be really helpful to learn so I can better communicate with deaf kids and maybe even their parents. But I’ve always said it should be a mandatory language you have to take maybe even as early as elementary school.
I agree completely, sign language should be taught in schools. In the US it actually is taught in a few schools as a foreign language option. But if we started teaching it much younger it would be better for everyone.
@@super_siri Wait US has it as a foreign language?? I live in US, Tennessee to be exact, and as far as I know asl isn’t taught at all in Tennessee. It sucks. We only learn Spanish as a foreign language and that’s it. I wish asl was at least an option.
@@molly_parker_1847 I'm in California, where we're a little on the woke side of things (in this case not a bad thing in others very much not good), so they teach Spanish French and German (well they did when I was in high school), and now they teach American sign language and I think at least one other language. And I know some kids that graduated fluent in French, to get that they had to take classes other than their French class in French, so I don't know how that worked exactly, but nonetheless it happened.
I know some people may disagree with this, but I applaud him for taking off his mask. You're not too close together, and he knew it would help you two communicate effectively.
Totally agree! We were about 6 ft apart. I have long arms :)
Same.
At least where I live that is one of the situations where you can take your mask off that regulations mention.
I did that for the Hard of Hearing folks when I worked as a cashier and I think they fired me because of it 😐 (they never explained it to me why, but now that I think about it)
omfg yes, my dad can only hear 1/4 of the things we say to him, but when he can see our lips he can hear 3/4 of what we are saying. so it is sooo hard for him to understand what others are saying when he can read their lips. and ngl people are assholes when they dont know that you have a hearing problem
You guys should be ‘mystery shoppers’ hired by companies to test their customer service for them, you are great!!
That’s a cool idea actually!
That's a good idea !
Hahshdhd what a good idea, so companies kind of get used to this type of great people !
I used to do mystery shopping. While it sounds like a great idea they make you work like a dog for pennies, and they used to pay better back then which is hard to believe. Hours of work for maybe 10 or $12 total. And if you get to eat or keep any item usually they don't pay you anything but reimburse you for the item and then expect you to spend a good half an hour to an hour answering a detailed survey. I'd rather buy a cup of coffee honestly! So unless they want to do this as a public service, I'd skip it!
That is an amazing idea!
I'm selectively mute and got a job at a McDonald's. This story happened before rona hit.
I went over to a table and showed a piece of paper telling them that I was mute, introduced myself and asked for orders. This young girl looked up at me like I was some form of god. Her mother explained. She too was mute and was scared she'd never get a job. I proved that being mute doesn't mean unemployment. The entire family got a free milkshake because that was the first family who didn't start yelling at me for not talking.
Shout out to Layla and her family. You're gonna rock the world one day girl I know it. Love the funny haired person that you hugged as you left
So Wholesome
Great person here be careful she is a hero
@positivebird is respawing sometime it's by an accident some it's by trauma but rarely because of choise I am not deaf but I understand a lot of the deaf people
@positivebird is respawing thx just need to change it cuz got something better
Respect for you 🥺❤️
When I was in high school working at Arby’s, I had a guy come in twice who was deaf and he was so thankful that I took the time to really make sure I was trying my hardest to get his order correct. I think the main thing is to be patient and people really appreciate that, especially with a language barrier. This was wonderful to watch. Thank you!
I feel embarrassed for not knowing sign but their doggy knows
Me too
Same
Same
Don't worry. There are dogs out there who understand German or French or Spanish but not English. It's always interesting to see other people have special skills, but it becomes less interesting once you realise how very few opportunities you'd have using them yourself.
@@proudtobeme1ashkente my dog understands German! (I'm German myself Btw)
I wish sign language was taught in schools. We would understand each other better no matter what language we spoke
There are a lot of sign languages. Most countries even have several. So everyone, deaf or not, would need to collectively learn international sign language for that to work. But i agree, it should be taught in school
My school had a lot of deaf kids too, teachers completely able and willing to teach ASL. Absolutely no reason why administrators wouldn't make it part of the curriculum.
It’s taught at many schools as a foreign language.
Even sign languages have their own signs... Portuguese sign language is not the same as French Sign Language... Math and Music are the only universal languages afaik
@@balexandre this is the right answer!
I’m a shift at Starbucks and I constantly have to tell my baristas to not get mad when people don’t stop at the speaker box because we don’t know if they are hearing impaired. They did a great job! I always have a whiteboard by my drivethru window just in case writing is easier than lip reading too :)
You're the kind of lead every team needs!
That's great! Although perhaps you should know a lot of d/Deaf and hard of hearing folks prefer deaf/hard of hearing over "hearing impaired" (some people use hearing impaired, others don't like it at all).
@@nicokelly6453 literally nobody cares and it makes no difference to fight over the incredibly subjective meanings of these words.
We know it means deaf.
@@Sammysapphira We know what it means.. yes... But it's not that hard to use a different term if that can make someones day...
@@nicokelly6453 but they are hearing impaired.. how is that offensive? hearing impaired = cannot hear or lack off, not offensive at all just information.
As a deaf person from the UK this is great to see how nice and friendly the staff are with you guys
Hi do you know a man named Jesus christ ? And if you do what do you know about him? ❤
I work as a barista at Starbucks and I have to say that they are very selective about who they hire. (I don’t mean for it to sound self-congratulatory 😂) It takes months to complete the training, so they don’t want to invest that effort in anyone who won’t represent them well.
I’m a starbucks Barista and one of my coworkers is hard of hearing. Everyday he teaches my coworkers and I new signs. He gets so happy seeing how much we have improved. Our store is not a designated store where all the baristas know how to sign... but it’s nice to know that we can be able to provide all the right accommodations for anyone! :)
Aww that is so sweet!
That is lovely! Thank you for being a human and bless that man you work with that helped you all to understand his world just a little better.
Awwwwwww my heart is legit melting
That’s beautiful!
What is that sound it kinda sounds like an old fashioned percolator
just the fact that someone has to specify "I felt human" as if that isn't how they normally feel just breaks my heart.
@@headlightfluid7965 I cannot imagine how difficult your transition must have been but I want to thank you for sharing your story with me.
@@headlightfluid7965 , I’ve had my disability my entire life; add that to being both black and a woman, and I pretty much feel invisible.
@@shaehoward4793 you are important, no matter how much you feel invisible people are there for you even though who don’t know you.. I am a complete stranger but I’m here for you and since I’m white I get discriminated for being racist even though I haven’t said anything..your skin tone doesn’t matter!! You are beautiful!! ❤️ Most people of color get discriminated for being of color and white people get discriminated for their skin tone because many other people have done harm, I completely understand your pain..Your are wonderful and beautiful! (I’m sure you already know that!! ❤️❤️) some people just don’t realize we are humans to. 🥺🥺🥺💔💔
@@VeryReallyKind 🥰🥰🥰
You are so, full of shit. You would be asking this girl out and telling her that her BF could not perform in bed. DEAL OR NO DEAL. Okay, let us be real?
I am the only one in my store who does sign language. I taught my crew the basic of "Hello"," One moment.","Thank you", and "Sorry". So they can come get me for the order prosses and to help translate the order back and total. We started getting a lot more guest who only signed and I was happy that they were always glad with the service.
You probably started getting more people who only sign bc others told them about it!! People don't realize that kindness always comes back, in some way or another
That's really nice I'm glad people like you are so nice and wanted to learn sign 👄💬 I'm so happy your teaching people
You realize with modern technology that sign language is not only obsolete but unnecessary for 99% of people to learn, right?
@@Anarchist86ed That's like saying learning any other language is obsolete and unnecessary. Sign language is incredibly useful for anyone to learn, especially since being abled is a temporary condition. You never know when you'll need a non-verbal method of communication. It'd make our lives easier if ASL was normalized.
@@grapeicies No it wouldn't. Pencil and paper work as well. I communicate with a deaf employee at Kroger with my smart phone, and so does he. 98% of the population does not need to learn a new language when even primitive by today's standards works. I think you're just the type of person who enjoys virtue signalling and not "you're right, they can easily communicate in other ways, people don't have to learn it". You don't have to learn foreign languages anymore to communicate either you know.
I have suffered from voice loss for nearly a decade and shamefully, due to the unforeseen health issue, I have experienced (triggered from childhood) bullying, judgement, pressure and discrimination. I have nothing but the greatest love and respect for those with disabilities. I very much appreciate your amazing and heartfelt video. Society needs to slow down, ask about communication preferences and have more patience 🙏
I hate when people SHOUT at deaf people when talking to them.
fr they act like speaking louder is gonna change the fact that they’re deaf
Ikr
💯 percent agreed that is super annoying
I only do that to only one older gentleman whos my client l
( I'm his barber ) because he doesnt know sign language and he has said just speak as loud as possible. Aside from that id never do that as its rude.
I get it but I think it’s just hard wired into the human brain if your struggling to ( can’t here) shout louder. I don’t think people intentionally mean to be rude
I think it's amazing how his girlfriend learnt a whole new language just for him. They are an amazimg couple!
Yes! They’re awesome haha 👏
Honestly that’s amazing
Every couple form 2 countries ever has this problem. Kind of normal and not exceptional
@@DRSteel7 i mean yeah but usually the couple communicates in english so this is different if you know what i mean
@@DRSteel7 I think there's a difference between speaking the other's language already, and learning the other's language just for them.
I have no clue why you two showed up on my recommendation list, but so glad you did.
Right? Same thing happened for me.
Hahah same for me!!
Sameeee
Omg same, like this is so heart warming
Same here!
When he tapped her to get her attention, I was reminded of attending an open day at a school for deaf students. I was amazed, and amused, to see young people in a group even gently thumping their unaware friends to get their attention. It made their conversation extra lively, and was a treat to see.
I'm a barista at Starbucks and I have a deaf customer who's a regular named Tom. Everytime he comes in he teaches me a little sign language.
P.s
Starbucks has a camera at the speaker box so we can see you, and if you sign that you are deaf we can turn on the camera to us, so you can see us. It's so you can read our lips and make sure we got your order right:)
That's cool
Tom from where? I might know somebody in particular
@@hhc4682 im afraid the chances of your tom and their tom being the same person are.... 0%
Very cool!
ratatoowe e My ASL teacher says that the deaf community is pretty small so there still is a chance
When I worked at a phone store a deaf girl came in.. who would use her phone note pad to communicate but because her phone was broken she tried so hard to explain to me what was happening.. she was so happy when I pulled out a pen and paper.. in all honesty I had never met a deaf person before.. so it truly opened my eyes to accommodating my fellow humans
I feel you, I had met only a few deaf people went I volunteered so when I started working I was surprised just how many deaf customers we get
I also meet only once a deaf person in a train station(i was 19 so many years ago) and he stop me to sign and also tried to talk to tell me i was beautiful. I don't know why, but i took his compliment more to heart then any other. I been thinking in learning, i actually did back then a few signs to at least know how to say thank you next time, but i think i will like to learn it now. I am not american so not sure if it is a huge difference from country to country will have to look in to that.
Ps:i did say thank you and smiled, probably blushed also as i used to be pretty shy back then. 😁
@@Ally.81 Sign languages is different in few countries. Better to learn the one of ur country and then maybe ASL. As in every languages u will find similarities to help you
@@kunokoaeri3505 yeah i thought it might be, thank you!
My mom says that bringing a Pen and Paper is a waste of space and just makes my bag heavier but honestly they're really useful if the situation were to ever rise. I'm still waiting for that opportunity but even if it never happens at least I can sketch drawings whenever I want.
i think we should learn sign language in school instead of cursive
The only time we use cursive is in our names, and even then I don’t really use cursive all that much.
Ik 🙄 like wtf is cursive gonna do for us in life?
Cursive is cool and I like it a lot but I agree sign language is more necessary
I had to learn cursive, but after 5th grade it wasn’t even mandatory anymore. It’s been years and never used it since (except for writing a signature ofc)
@@jonathan_8100 TECHNICALLY cursive is kinda the more normal way to write, the way they teach you first is to make it easier for children to learn. Learning cursive also improves literacy, cause I write in cursive, if you didnt learn it my handwriting could be hard or impossible for you to understand.
Of course you felt human, you are just as human as anyone else. Please don't forget that. All the love to you two
The fact she is talking in grammatically correct English sentences, while signing grammatically correct ASL sentences is so amazing to me. She’s literally speaking two languages at once and it is incredibly impressive. Even my ASL teacher who has been signing her whole life struggles with that on occasion!
It’s not super hard it helps talking while signing when you are learning
@@annalise8572 but it actually might be hard sometimes I struggle lmao but I also know how to speak Spanish and English so maybe it helps a lil Since I have to translate Spanish to English sometimes
Lol Its not thinking in multiple languages since the words you are thinking are the same in english and asl. Its basically just talking with your hands but with specified movements instead of just whatever. Shouldn't be any harder than doing one or the other alone, just like walking and chewing gum, or driving and singing along to the radio.
@@PeppyOctopus have you ever… done asl? The sentences are in completely different orders. Trying to sign a sentence in the order of time, what/who, and subject while speaking it in English is incredibly difficult because it’s quite literally two languages at once
@@annalise8572 yes i have done asl. And no its not two languages. You are thinking in the same language. Once you are actually proficient at both its not going to be any harder than doing one or the other
The Freudian slip of randomly signing “I’m hungry” instead of “I hope” WHILE AT A DRIVE-THRU TO GET FOOD was hysterical!!
I'm a trainer at a small-town financial institution, and we have a handful of customers who are deaf. I'm going to start showing part of this video in my training class because not only is it a good example of how to help a deaf person, but just how to help a person in general. Everyone deserves top-notch customer service.
Wow! That means a lot to us. Thank you!!
@@SignDuoChannel thank you for sharing!!
Except karens
Except karens
@@davidbeaulieu4815 lol I didn't realize you commented that before me
I learned ASL when I was working with 3 deaf guys. I worked there for 5 years. I got to the point where they all said I should become an interpreter. I would sign for them at department meetings. When I left they said I would soon forget ASL. That was 46 years ago. 29 years ago I moved to England and BSL is not the same as ASL so I have not had the chance to use it. My wife asked me if I would teach her ASL. How great for me that I can see ASL on RUclips. I am a bit rusty but I remember most of what I was taught those many years ago.
Thanks so much for your video!!!
I'm an ASL interpreter for 35 yrs now. I'm learning British SL as an interest. I found learning the vocab compared to ASL is the easiest.
WE SHOULD BE TAUGHT SIGN LANGUAGE AT SCHOOL BROOO, there's so many people who can't communicate because they don't know sign language :(
Edit: thank you all so much for sharing your thoughts and experiences!! When I wrote this comment I actually meant more about the UK than America but I'm glad to know it is more easily accessed there.
I wish there were more language classes in general, ones that would benefit future colleges or careers.
i wanted to take sign language my first two years of high school and then another language my second two years but I have to take Spanish so now I can only do Spanish and sign language which kinda sucks
they should at least teach people to be respectful on sign language, I saw many people (not here tho) making fun of sign language translator? in live videos.
they even commented "stop playing tik tok" ..... bruh not funny
I watched a video somewhere that only about 20% - 40% of sign language is an actual sign teached, the rest are just made up by the person themself
I know... after i watched this video it made me realize how lonely it must be to be a deaf person in a place where nobody knows how to sign language... and that’s like- most places
People talking about how nice the barista was while I'm here still not getting over that puppyccino thing
Genuinely thought it was made up
I would love to see what he’s saying so try and put the subtitles on for him too I love watching this thanks
I always get my doggy one. It’s just whipped cream lol
Yep. It's a thing lol
@@mattmorrissey2571 they did put a caption for him.. but you need to turn on the captions manually tho
I’m a Starbucks barista and the way Jasper handled things is exactly how we are taught is to listen and accommodate in training! He did so perfectly and and everyone in food services should learn.
Also when you said the Mocha Cookie Crumble tasted like a Java Chip Frappuccino: it’s because it is 🤣. It’s exactly the same except mocha cookie has the whipped cream on the bottom and the cookie crumble toppings. Good observations! 👍
Barista-five!
I'm embarrassed to admit that the preference for lip reading surprised me. I go straight for the pen and paper in this situation, but I'm also prone to unnecessary chatter that isn't always clear, so I'm not sure if I'm doing a service or disservice by going for the pen.
Also I may or may not have felt an inordinate amount of pride at being able to throw my hand in the air and fingerspell a customer's name last week.. 🤭
I'm also a bux barista, and I felt so much pride watching this. While yes, we are a corporation with many problems, we also try so hard to make everyone feel welcome and included.
Not a barista but I use to work at a theater that had Bluetooth CC for our movie so deaf customers could still enjoy as well. We keep a pen and notepad just for when we needed to help serve them.
I'm glad you got great service.
hey whats in a puppacino?
@@benaltoboarder literally just a cup of whipped cream, most locations serve a small 4 ounce sample cup, so Java def got spoiled here! (they were given an 8oz short cup completely filled)
I really appreciate the fact that you're someone who easily got along with him and good in ASL, My boyfriend is still struggling to learn sign language for me (I'm deaf since I was born) and I hope we get along like you two:)
I love that my ASL professor is in the vid for skillshare, he’s literally so amazing I can’t stress it enough
Oh no way! that's awesome 😂
Sign Duo yeah! He was a lil scary at points I can’t lie lol but thats bc he wanted it to be as though we were all deaf so we could learn from that perspective, you learn so fast from him!
Awe! I knew it was a pit! I had just caught a glimpse in the beginning
@@emilysouza841 cool last name
I literally cannot understand what he is saying or doing. I don't understand sign language.
It was so cute when the barista signed THANK-YOU back at Ryan at 9:54
I think he did a couple other times too
I found knowing basic sign language very helpful in retail/food service jobs. I had way more chances to use ASL than I did my Spanish.
My best friend is deaf and I still remember, 6 yrs back when we first met, she used her phone to talk with me, I was 8 and know nothing about sign language. But it broke my heart whenever i see her typing for me to understand, it took me 1 ½ year to learn sign language, but now I think I am proud of myself ❤️
Yo, nice work! Also very nice of you to have learned it at all!
i’m so proud of you, that’s so sweet! also hi other army :)
@@naomi0120 hey! Army thank you so much💜 keep going! Wishing you good and healthy life
You were 8 years old and decided to learn sign language for your friend? That is something very honorable of you
I also want to learn asl! I think it is a great skill to have even though I don’t know anyone who is deaf. Do you have any recommendations for how I can get started and how you learned?
I have wished for years that I was able to sign fluently to let deaf customers feel welcome and heard. Some might even appreciate the effort. Gave the sign of thank you to one customer and their eyes lit up. It made me happy to see him happy.
That dude was more concerned about getting the order right than having a deaf costumer (as it should be!) loved this vid. ♥️
Bloody brilliant
I also loved the video and Java with a milk mustache was hysterical. I also have a hearing-impaired brother he could hear some voices better than others can could read lips fairly well he never learned sign language nor the family either I'm not even sure if they had sign language 65 years ago. He did fairly well throughout life and passed away within the last year
yeh as it should be
The fact is your girlfriend cant always be with you. So her not speaking gives an insight into what your life is like on an everyday basis
exactly!
a deaf man came into subway today (where i work), i could tell immediately he was deaf and he pulled out his phone to show me what bread he wanted.. he and i pointed to the things he wanted on his sandwich, lots of thumbs up were given from the both of us, when it came to ringing up his sandwhich i wrote on a piece of paper “it’s on me :)” he lipped “why” and i just gave him a thumbs up and he gave me one back and went on with his day. he truly opened my eyes and now i am even more interested in learning sign language.
that's so wonderful of you. you have compassion for other, a rare trait in our self-centered society. Serving others is what everyone needs to do... think about others and do for others instead of serving self self self. I pray for you to be in God's Divine will every step of the way in your life...
That's really nice but unneeded. Most of the time they just want to feel normal. So giving someone charity for something that's a part of them is also a bit patronising.
Same thing happened to me. Different environment of. But it felt nice tbh, want to learn more
I feel like making the sandwich free is a bit overkill. Everyone just wants to be a normal human being and I often hear from deaf or blind people, that treating them so "super nice" feels like you pity them, which they don't want. Honestly just treat them like anyone else and it's fine. If they specifically ask for more help or something, than it's obviously fine to do so, but I'm wondering if the sandwich would've been on you, if the person weren't deaf...
I had a similar stituation, but it was with a spanish speaking man..He couldnt speak english well, but he could understand me, so I pointed and asked questions. Then his english speaking friend came in a bit later and told me that the spanish speaking man was so grateful and was happy that I didnt treat him less like my co-worker/trainer did.
The most amazing quote I’ve heard recently is that “a person is only disabled when society doesn’t create accessibility for them” these kind of experiences are so reassuring, because it reassures that there’s not something wrong with me, and we’re making a more accessible society for everyone. Compared to the McDonald’s video you did a few months ago, it’s so much more humanizing. It gives me comfort knowing that at least some people are compassionate and understanding like this man was. And it gives me a bit of peace of mind, as someone who hard of hearing and losing my hearing fast, that I’ll still be able to communicate with people in the coming years.
i'm guessing it was actually inaccessibility? That quote is a summarisation of the social model of disability and that's the theoretical backbone paired the practical direct action provided by disabled activists, that got us legislation like the ADA and DDA.
@@felixhenson1801 the one I heard was accessibility not inaccessibility but it’s definitely possible what I heard was a morphed version of someone else’s quote cause it was in a pretty informal setting that they told it to me.
@@KM-mw3jp ah yes sorry I reread it, you said 'DOESN'T' create, I misread!
It's definitely right that the world around us does add to the disability but I can't agree that it's just that, I was born with a disability, spina bifida, can't walk, there are still things I couldn't do, physical problems I still have, even if the world was perfect, it's a combination of both rather than one or the other.
@@markorollo. so say you used an electric wheelchair and the world was entirely wheelchair accessible. We're not saying all people become completely able in the right condition but rather they don't become excluded from anything and for example, while my needing a wheelchair currently means I cannot access many shops who aren't accessible, which is disabling. Were they accessible in that situation I am not disabled. The social model distinguish between 'impairment' which is the medical condition and 'disability' (the social model is where we got the term from incidentally) which is the ways in which disabled people are oppressed in society as a result of society being built for just one very specific type of body and mind. So for example, I experience chronic pain as a result of my impairment, that's not gonna be changed by any number of ramps, but by giving me equal un-discriminatory access to healthcare and providing an electric wheelchair, as well as ensuring that places are built inclusively, that pain doesn't need to keep me bed bound necessary.
In some schools, students have to learn Spanish. Why not add ASL to the curriculum? Teach them that you can make an impact on someone who is deaf, maybe sometime somewhere a deaf person who needs you to help them.
Basic ASL is taught in a lot of schools here, (Canada). Unfortunately, it's taught really early on for a short period of time.. but because it is taught in schools, a lot of people here recognize sign language & will try to accommodate.
Ooh, so they teach Spanish
My high school had ASL but it was only for one year and no one really took it. And now even in college there aren't any ASL courses which is really sad.
It is a elective for my middle school
Yes that would be amazing! I actually went to a summer camp that taught ASL, that’s where I learned most that I know. I also had a babysitter that could sign and she taught me
Omg Hiiiii, so I wanted to let y’all know, I watched the video where they, tossed y’all’s food in the trash, so I was talking to my school about making an ASL club as it reminded me y’all said “they should teach it like the basics and stuff “ so i made a club and 43 people wanna join as I feel y’all should know this. I love all your videos!!!!
Ahhhhhhh y’all saw it and liked it!!!
Hi Roberto! That is amazing! 43 people is a lot of people. Congrats on starting your own club. I used to run an ASL club in college, so I know how much though it takes to run one. If there's anything I can do to help you with your club let me know through my DMs IG @ellenm1ka
Sign Duo ok thank you very much!!! 😭😭😭😭😭😭 I’m so happy y’all saw this and replied it makes my day, I hope Ryan feels like this is important.
Sign Duo I’ve sent you a message @ellen I hope you see it thank you again 🤟🏻❤️
Good job! Hope the club produce great outcomes
yes, that´s absolutely how a situation like this should go! Everybody worked together and communication went smoothly, nice example :)
This reminds me of the time a blind customer came into the restaurant I used to work at and I was new and so nervous I put a menu down in front of him 🤦🏻♀️🤦🏻♀️🤦🏻♀️ SO embarrassing. I then explained the whole menu to him and helped him choose what to get. There should definitely be more training and accommodations available, I was very unprepared! Soon after that we got a braille menu for the restaurant.
@Isabelle Jiang ahw I never thought of it that way, thank you.
Some restaurants are introducing Braille on their menus
I’m physically disabled, and it’s easier to put up with some stumbling than people who pretend there’s nothing to accommodate at all. Most disabled people I know are just glad to be treated as normal as possible so it’s awesome you didn’t let any embarrassment hold you back in helping anyway. Not everything can be prepared for because there’s so many different accommodations. The easiest things to do is ask if we need help because all of us are different, I’m sure you made his day.
@@Iararawr do they not have menus in brail
This story reminds me of the time on an airplane I noticed a flight attendant realize a passenger was deaf so she flustered and got him a Braille menu even though he was Deaf, not blind. But she was trying and willing to be accommodating, just so flustered.
Starbucks has some of the best customer service I’ve ever seen. They have a dedicated ASL Starbucks here in D.C. where each employee is required to know sign language. I’ve gone in a few times and learned new signs like “pumpkin spice” and “caramel macchiato”. ☺️
Wow! That’s awesome!
Makes sense! The Starbucks you’re talking about is near the ONLY deaf university in the world. Gallaudet university. So a lot of nearby businesses hire deaf students or people who know asl.
I read an article about the ASL dedicated Starbucks store! Also curious: Sign for "PSL" and "caramel macchiato" :)
That’s AMAZING
Sam that’s amazing
I'm not deaf, but I've realized that I rely on seeing peoples mouths move to know exactly what they're saying. Masks have made it harder for me to talk with people in public because I mishear what they say. The biggest reason I have issues hearing people is because of anxiety. My heart beats so loud that I can barely comprehend what's happening around me.
The same happens for me! And being unable to properly hear them and read their lips makes me more anxious and starts the cycle again 🤣
This is just a tip idk if it applies to you but if you get anxiety from noice. (I have this) than you should get noice canceling headphones. If you get anxiety with a lot of people use something to play with in your hand like an elastic. If you have a fear of people looking in your eyes just stare between their eyebrows it makes them uncomfortable and they will look away for you. You can also try breathing exercises which can help you calm down.
@x xx what of it?
Totally! I have a chronic condition that has caused me to gradually lose my hearing since birth. I read lips to aid my failing ears. I worked in a grocery store, and one day, DURING COVID, a lady grabbed me and turned me around because apparently she was calling for me and I didn't hear her. And then she proceeds to say, "Ma'am, don't walk away from me, I KNOW you heard me." A customer! Grabbed me! And proceeded to assume that i had perfect hearing and was choosing to ignore her. I didn't say anything out of sheer embarrassment and dumbfoundedness, but it was one of the first times I had ever experienced a difficulty due to my disability. It is so frustrating not being able to hear or read lips during this pandemic.
@@jencypetersen3410 I feel very sorry. The lady has no Respect, and idea what people have provided in their life.
I'm stupid, I was waiting for her to translate what he was signing and didn't bother to turn captions on for the entire video.
Hahaha
Me too😂
😂😂😂😂😂 Your comment make me laugh so much
69 like lol
Um thanks... I didn't realize I could turn on captcha
12:23 “I felt human, I felt treated fairly”
The heaviness on this sentence
You understand sign language?
@@airi3775 I wish, as I’m not a native English speaker, I know almost nothing about English/USA sign language. I just turned the subtitles on
@@pamelaaugusta8385 same
Instead of the many useless subjects they teach at school they should teach us ASL
My sister's school teaches ASL and I'm currently learning BSL and trying to learn LDF also I do agree that more school should teach sign language but I think that every subject is useful for one way or another
Yes yes yes Im interested
My school has asl club 😅 and I help them since I know asl and deaf👍
I’m in college studying a full time health and social care course and they college actually took sign language out of the subjects taught because it cost too much
I’m currently being taught how to analyse a poem, I’d much rather learn asl or whatever the Australian version is called
The Starbucks near my school has a drive-thru, which was constructed only a few years ago. The barista taking orders doesn’t stand right there - it’s a mic/speaker setup instead. There’s also a camera aimed at the driver while they’re ordering, which I thought was a security/safety measure, and a huge screen that displays your order (text) as the barista enters it. I noticed recently that the screen also displays camera footage of the barista. I’m used to drive-thrus with audio only, so I thought it was a nice quirk to see the person you’re talking to, but nothing more. Idk whether Starbucks set up 2-way video specifically for accessibility, but it’s certainly has that benefit! People who need to lip read can now do so. 👏👏👏
dude its so bizarre not being able to understand sign language, I'm going to learn it, even though I have no use for it currently.
@@sofiamarques6012 I feel u, I had the same goal. As Libra is recognized as an official language I think it should be taught in school. Imagine how that could make some people live so much better...
Never know. Maybe one day an unusual event bumps you into someone who is and they got hurt from some place else and need your help.
I learned some just because when I was growing up. Came in handy in a couple situations not until years later. I'm really happy I learned, even just the minimum I did.
Yess I’m planning on that too, I came to the conclusion that it is essentially important. To learn ASL, not necessarily the whole language but it’s important to learn what makes you able to understand and communicate efficiently when needed and serve help, you can never predict the long term plus it’s their only way to act and connect *in an instant.* *So better safe than sorry 💗*
Same. I’m gonna find some class or something to help me learn it
He even signed the "thank you" back. What a nice guy!
I used to work at a Starbucks and we had a deaf regular come in. I always tried to learn from him some basics so I could communicate with him. He was super appreciative.
OMG THIS IS SO NICE
starbucks people are so nice
Same here. We had this lovely father and son come in and the father was deaf, so I learned how to greet him and thank him to be welcoming.
Same here! Just basic human decency.
Worked at a coffee place here in Canada and one of my regulars was a deaf man . He’d drive up and hand me his written order with a smile . He was no trouble at all and for sure one of my
At my last job i had a deaf customer....
Once i realized he couldn't hear me i lowered my mask and always spoke by looking into his face.
He was very nice and thanked me.
It was a very good experience, I'm glad i didn't panic and did the right thing without it being awkward.
I was very proud of myself not gonna lie, made my day, the man was smiling a lot HAHAHAHAH
I have once had a deaf man come at my register together with his daughter. Should be the standard, but he was the one to pay, so I was looking him in the eyes and talking to him rather than his daughter. It's a little thing, but I think it can be greatly appreciated as others tend to speak to the person they're with instead of the person themselves. The daughter did sign the things I said, but I could see she appreciated it too. Just because someone is deaf it doesn't mean they're unable to listen to you and should be treated differently.
I have had several children ask me were something was because the parent doesn't speak English. I use to look at the parent more when replying. Now I try to look at the child. I think it helps build their confidence to talk. Then I smile for the parent.
So wait.... they're deaf but they're able to somehow, somehow *LISTEN* to you?!
Omg han jisung
I’m glad you pointed that out. It’s polite to talk to the deaf person not the interpreter.
@@kittenmimi5326 Im not sure if youre sarcastic or not so in the case you aren't; I use 'listen' more as an expression. Just like blind people can say 'I see what you mean'.
I love how the employee was trying his best to communicate with him through lip syncing and was understanding. :)
and going against, what i think are very strict rules on workplace safety by taking of his mask to easier communicate with a customer.
@@raikbarczynski6582 they're like 6ft apart
@@dalrend7413 didnt mean the distance between the clerk and the customer. Just the rules in workplace safety. Even If you are alone in your office, If the employer says wear a mask all times you have to wear it.
@@raikbarczynski6582 i understand what you’re saying but this dude is deaf and it would probably be easier to understand the cashier through lip reading.
@@raikbarczynski6582 Being deaf is a very big struggle for my parents, especially in the pandemic. They are completely deaf, can’t hear anything. Sometimes they ask people to take their masks off because otherwise they just don’t understand them. Without masks they already would describe it as being in another country with another language, feeling excluded all the time because they can’t understand shit or people will ignore them as they don’t want to put time in trying their best to make my parents feel included. Some people don’t take off their masks, don’t write something on paper or don’t use body language as in moving and pointing things out with your body such as arms and legs, facial expressions, etc. Someone taking their mask off for a few seconds won’t make the whole world population sick and it helps them a lot to feel included and understood. That’s all. They really just want to be normal people like everyone else but them being deaf makes it way harder for them to fit in the society. So again, someone taking their mask off or even showing effort will make a big difference. Have a nice day.
I feel so bad for ryan but he’s so strong and he doesn’t care what people think it’s so wholesome and has made me more grateful for what I have and I shouldn’t take shit for granted. Have a great day
Thanks you have a great day too!
I do not feel bad for him because he is still a member of society and he is valued. He doesn't need sympathy or empathy. He needs to be respected and treated just like everyone else.
I know you didn't mean to disrespect him but I want people to remember that our differences are what make us awesome.
Omg I love that the dog understands ASL too, amazing….the trio and the sbux staff….all great
I have a friend that is almost deaf. She has a strong personality but she says when she was a kid her mother talked to her young cousins about not touching her eyes because she can't hear and if something happens to her eyes she can't have a normal life, after that one of her cousins kept trying to put her fingers in her eyes when adults weren't around.
Teach your kids to be humans, we alreay have too many people...
send them to the ranch
@@frixlit6738 like I would leave them around poor defendless animals. 😑
I see kids like that, most of the time their parents are proud of what they have created and everything they do is "amazing"! You know what I mean?
@@neynahnehnah1485 some parents always think their child is perfect, some parents raise the most spoiled, stupid, and bratty kids ever but say, “My child is perfectly fine!”
hEh dr phill sEnD hEr tO tHe rAncH
@@frixlit6738 true, but first you have to catch the outsight! How abou dat?🤭
Honestly, people should become parents with education, because having money and be professional in your career does not make us a great parent.
They don’t deserve to be her cousin
As a starbucks partner, I am so proud of my fellow partners. Starbucks actually has a deaf. store in DC and Starbucks made sure to get clear masks for partners who work near predominantly deaf communities or partners who are deaf so that communication can still happen. Love you both
Is this store near Gallaudet University?
That’s so cool!!
@@jenniferh1416 yeah it's at 6th & H in DC
I'm genuiley curious, and probably dumb for asking but wouldn't the mask get hard to see bc of hot mouth air circulation.
@@castrogrl5 No question is stupid. I'm not sure. The ones i've seen partners wear don't but maybe it's like glasses and depends on the temperature.
Java be like: "umm can i drink that now???"
Imagine if their name was bedrock
@@icespirit lol
@@icespirit oh i understand now
I get those MC references
@@icespirit I swear if I get a dog I'm going to name him bedrock
Honestly incredible that basic human decency and customer service is hard to come by for the deaf/hard of hearing.
I use to work in a grocery store deli, and we had this one older gentleman come in all the time and he was deaf. I remember he would have a note pad and wrote down what he wanted, I think there was a couple times he didn't have his note pad so i just grabbed a piece of paper and a pen and he wrote down what he wanted..He was one of my favorite customers and he was such a sweet man..Sometimes i see him walking around town and i try to wave at him..
Aww
🚨WHOLESOME ALERT🚨
@@ImTrippy25 trueee
W h o l e s o m eeeeee
I work at Starbucks, and I learned ASL in school, so when people come through and there deaf, they look super happy when I just sign to them and not make it complicated.
Wow goid for you
Aww that's very nice👍💗
You're amazing! Proud of you! ❤️👍👍👍
My mom was fluent in ASL and used to work at Panda Express. She's told me so many times about the time she made a little kids day (he's deaf) after signing to him instead of talking to the dad.
I forgot about captions so I just sat here in silence whenever he signed...
same oops
lmao same
Oh thx for telling me I was also just sitting here in confusion
@@stoneisdreaming9579 pls help what captions im confused
@@pebbz7528 do you know how to turn on captions?
I just watched all 4 of these Drive Thru videos consecutively and, honestly, I love the fact that you were 3/4 without issues. More important, though, are the messages you two are sharing with the viewers.
Even above advising both business owners and other deaf people on how to navigate these potentially tricky situations, what I love most is Ryan's attitude toward everything. Ryan was upfront in the previous videos about it being humiliating to be effectively treated as lesser and posting it publicly, but in the same beat employed proper LOGIC, over volatile emotion, and gave the Carl's Jr. employees the benefit of the doubt when asked to pull aside (so the management could correct a mistake in what they were charged) and was proven correct to have done so, even going so far as to explain their reasoning behind it afterwards. Like him, I find myself most often considering multiple potential factors and weighing probabilities thereof long before concluding malicious intent. Far too many people would have just defaulted to that assumption.
Thank you for the opportunity to see these processes and where they can sometimes be flawed or completely overlooked. It's not something I deal with every day like you, and I'm sure many like me simply assumed such nonsense was long since mostly eradicated with just the exception of a few bigots here and there...
As such, being able to get this information first-hand from a reliable source means the world to me. I may not have much opportunity to put any of it into practice [as a software dev, I don't interact with people much], but should the day ever come where I witness such BS occurring, I will be ready and willing to help enforce their rights should the need arise.
I see it's been a couple years since these videos were made, so I think it would be a neat idea to give these drive-thru's another round through to see how they compare now and also - you mentioned one place that is quite used to you, so I would also be interested in seeing a video from there where we can see the contrasts between just showing up randomly to somewhere you don't frequent vs a place where they know you very well -- preferably with a small variation from your "usual" order to ensure additional communication is needed. I feel like that video of a worker who is already comfortable communicating with you within the context of their job, along with the great Starbucks example here, would serve as excellent examples for all to learn from and to maybe give other deaf people the comfort of knowing that doing "normal" things like going through the drive-thru don't always have to be so anxiety-ridden.
Just my thoughts! Cheers :D
I was taught sign language in kindergarten because we had a few deaf kids at our school so the principle made the whole school learn so those kids weren’t left out. I was so happy to be able to talk to one of my first best friends in ASL if they didn’t teach us then we wouldn’t be able to communicate. As an adult I’m relearning it because I want to teach my kids (when I have kids) so they know too. Awesome video thanks for spreading awareness
Shout out to John Muir elementary in Berkeley CA
My kids prek teacher teaches them basic signs. She's an immigrant from Mexico so they learn some Spanish also. She tells everyone in open house if they don't want it to have their baby transferred. I told her I wanted her to teach him everything she could. I taught him how to say como se dice so he could ask in Spanish how to say something and she would sign and say it in Spanish. Still friends with her and my kiddos been out of her class for years. My next one will be her student too if I can ask for her. Being multilingual is something Americans didn't focus on but is really beneficial.
@@ford4life069 thats so awesome I love that she exposes them to different languages it can really make a difference in the future as far as even having an advantage with job opportunities
@TALENTE LAVINIA I know it was the best no one complained or challenged it everyone just accepted and learned it even teachers and other staff
Similar to our school... Although after 2yrs a charity organization came and were all transferred to another school.
I’m not deaf but I have ADHD. My brain can’t process like everyone else. If someone is talking to fast it hurts my head so much. I have no idea what’s going on and I get so disoriented. So when I’m ordering from a drive thru I sometimes have no idea what they are saying to me. It’s so fast and mixed together. My 4th grade teacher treated me like crap because of my ADHD. I had a hard time learning like everyone else and my brain would just overload. Being deaf and having ADHD aren’t the same things, but I can feel your struggles with something you can’t control or that you were born with.
Yeah people need to start being educated about the struggles that other people go through, like those with ADHD etc, because its just wrong that people have to go through stuff like this even to this day, its truly disgusting
@@dibblydarn3518 Thank you! This means a lot to me. ADHD is treated horribly in school, I feel so dumb sometimes because I can’t be like everyone else. I know I’m smart but my brain can’t take information like everyone else can. It’s a big struggle always, especially in high school.
@@pawsomegirl12 u could just think the uneducated as obstacles and overcoming them means your that much stronger, I may not know who u are but I wish u good luck in high school
@@dibblydarn3518 Thank you! I’m technically a Sophomore now so I’m half way there!
I can relate with that but idk if i have adhd or not but i do know that i can hardly focus when people were talking/explaining to me and i feel so bad for myself and for them but i really tried but i can't control it
I've only had a deaf person come in once when I worked fast food. I did what I thought was best and took out some receipt paper and a pen and wrote on it "Take your time and write down your order here." They wrote their order down, I took their money, gave them the food, and they wrote "Thank you." Probably not the absolute best thing, but all I could think of.
I think you did just fine!! 👍
I’m deaf too. I used to write everything down, but now I either order online and pickup, or write on my phone’s Notes.
Hey, if it works it works. The point is that you made an effort with the resources you had, to cross that communication divide.
The effort counts ❤
As a hard of hearing person I would still definitely appreciate the effort. Sometimes I wish people would do that for me cuz even as HoH sometimes there are just too many noises that drown out the important ones and hearing aids aren't always the best at filtering those sounds. It can be incredibly frustrating when I have to ask people to repeat themselves several times and also feel their frustration too. Just knowing some people like you exist is nice.
I paused to comment a couple times in this video and now I'm just going to comment, first of all, your dog is adorable! ... I really appreciate that you said "for a limited time" that lessons on Skillshare are free. I signed up with a different place for free lessons and then wasn't able to go further when they started charging money. I value what I learned so far and I'm trying to keep learning for free (not because I think learning Sign Language isn't valuable, I truly don't have money to pay for lessons right now) which is how I found your video. .. My sister learned to sign the alphabet and can spell everything out and I'm going to resort to doing that if it comes to that. But I am very interested to learn to sign and as an American who moved to Germany (my husband is German) and struggles with German, I was really happy that I was doing as well as I was learning to Sign. ... Now I see your dog even more! 😊💛 Java? ❤ .. Yep, she's Java and she's fine. :) ... I'm only 5 mins and 52 seconds in to this and you guys are exactly like my husband and me only I kind of wish he had to keep his hands on a steering wheel most of the time and he most likely wishes the same about me! And then I realize, DUH! We don't (fluently) sign. 😊 .. Um, there is no such thing as spoiling a dog. 🤗 Mama is clearly in the right on this. 👍 Papa needs to learn. 😄 ... I'm going to send this comment now (long as it is) because I thought of a question I want to ask. Sorry I'm writing so much...believe it or not, I actually shortened this! ... Back in a minute... Edit to add, I answered my own question. .. Anyway, my comment is way too long, but I just wanted to say thanks for this video and for explaining Skillshare. ... I hope all THREE of YOU (looking at you Ryan, ha ha) are doing well! Hugs from Germany. 💛😊👍
I like how they both look into the eyes of each other while signing, they are basically watching the signing in their peripheral.
eye contact is crucial. you dont really need to look at their hands bc like you said you can still see them in your peripheral. ;)
My mom worked with a deaf girl and NO ONE ever tried to engage with her.. my mom got books from the library and taught herself to sign some basic ASL.. the girl appreciates that so much. They would spend the night writing notes back and forth as well.
that is so incredibly cute 🥰
Man, it's sad. If you can't sign, at least wave.
You're moms a legend
You mama so amazing, she taught herself sign language just to speak to one person.
She is amazing
I’m an interpreter. I’ve spent 30 years telling people to talk directly to the Deaf person. Not only is it dismissive (which I don’t say), but it’s REALLY hard to interpret when the person is using 3rd person voice.
This was honestly so wholesome, and props to that guy for not making a big deal out of it and just going "oh okay" and then proceeding to accommodate you and just overall amazing how well this went!
I know right😁 I don’t have Starbucks where I live, but if I did, I know for sure they would probably just say something like “sorry we can’t serve you”. Props to the guy and this Starbucks 👌
An educated person who is also cultured (rimuru tempest is best)
@@cigdggfy5457 indeed, Rimuru is amazing. He is so OP and yet he is absolutely useless at basic stuff and bull-craps his way through everything
@@bassyxgrelle8659 all I see is facts
Watching in 2024. I really appreciated this. I have always had a desire to learn more sign language. I know a few words. But not enough to communicate completely. I will remember what you have taught, especially not to over enunciate my words. Thank you so very much.
Much better than the way the employees at McDonald’s treated him. They literally said he was lying!!! Starbucks is amazing their employees give great customer service.
Thats because majority of mcdonald's workers havent been educated or brought up in a home to respect others. McDonald's is an extremely toxic place to work in. I didnt last more than 4 months because if the childish behavior and lack of responsibility and just straight aggression and rudeness from other employees. And to look around most locations have these same types of people
@@twiztidmomma22 That's weird. McDonalds in the Netherlands is very diffrent. Employees get a training, and there are always managers on the floor who keeps an eye on the employees. And 3 strikes and you're out.
Yeah, I imagine that they may think "how can a deaf person drive?" But yeah, more awareness (and teaching basic sign language) would be very useful
@@daphnew3597 I would love to come there and see the service. But I live in the US, and here a McDonald's job is usually seen as a bottom of the barrel job, and usually recruits bottom of the barrel employees to match. Usually when you find a polite McDs employee, its an elderly person just working to have some extra cash. And this behavior can be seen across most fast food places.
@@daphnew3597 European McDonalds are way better than the American ones. Most European countries have way better workplace regulations and rules.
My youngest daughter was born deaf, she's 18 now, however when she was younger I would send her into the gas station by herself, with her phone and I was there for backup, however I needed her to learn how to communicate with people and be comfortable with it because she was scared to do so :-) now, she will go and get fast food for us without any problem :-)
W dad 👑
Thanks Mom. That’s really hard, I have a special kid too. Tough mom.
Mom or dad what but yay 🤩👏
💓
Dad of the year/ mom of the year❤
This is the most wholesome couple, probably ever. No, I'm not crying- you're crying!
No I'm not crying, it's the onions.... Yeah... Just the onions.
@@abcxyz-st1zh yea igth
We're all crying-
IM NOT CRYING ITS JUST THE RAIN!😭
But why are you crying?
Y’all came up on my recommended. I’m autistic and I used to be fluent in ASL, I prefer using sign and AAC, but lost a lot of the language because my family forces me to speak and no one would practice with me. “I don’t speak hands” my sister says, then gets angry with me when my vocal speech is slow or hard to understand. It’s very frustrating. Glad to see y’all have a nice relationship and good experiences. Have a great day.
I feel like they should teach basic sign language at school, it would make it easier to accomodate for deaf students
I don't think it's actually taught till highschool here in the states, sadly, and it's not mandatory. I have to pick the class if I want to learn.
Raine Topia for me only if you take health and social care for gcse in high school do you learn it
@@lucya8316
For me, health is a required class but it doesn't teach asl. There's a separate class where we learn it that isn't required.
@Ruby LaBonty
That really sucks. Spanish is a cool language and it's always good to know one, but variety and choice is always important in a school.
@Ruby LaBonty
That's so sad
Hey Jasper from Starbucks, I know that you're only doing your job but after ugly crying at what Ryan went through with the last place, I thank you for being a decent human being and I hope you have a wonderful day!
What video?! Someone was mean to him?!?
Jaiden Morse it’s another drive thru video, don’t remember what it’s called but they went to McDonald’s and had a simple order but the manager wouldn’t take his order and the employees just kept saying he was faking it and they made him park in the parking lot and took forever to get his stuff. It was so annoying and disheartening. How hard is it to just take a written order?! I’ve worked in a drive thru before and would have no problem just taking the order from someone’s phone, it’s not hard.
I think it was "deaf man vs drive thru: they threw away my food"
@@bta.c.e3739 wtf... even if you think the guy is faking it, just let him have his 'fun' and take the order?
bi ari yeah idk why they thought someone would learn sign language and fake being deaf just to order with his phone? Like what would be the point? And exactly, doesn’t matter if he WAS faking it, what’s the harm in taking a written order? It doesn’t take that long and there’s no difference. Just discriminatory a-holes