Factory Defect & Fix - OLED Burn in Test Update Week 10 - RTINGS.com
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- Опубликовано: 9 апр 2018
- Explanation and fix for an LG factory defect causing a rectangular pattern to appear on our Real Life OLED Burn-in Test.
See the previous video for an explanation of the issue: • Update Week 4 - OLED B...
See the full article and results here: www.rtings.com/tv/learn/real-...
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Magenta Week 10 (prior to fix): i.rtings.com/images/reviews/tv...
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Update: We've received many comments from readers that LG is no longer fixing this issue. LG has requested that we direct anyone with this issue back to LG's normal support channels, but we don't know for sure if they'll still fix it.
imgur.com/a/Hd9a4BX my screen after 2 years of using, more than 50% of the screen afected. 55 oled b7, they are charging me 1000us to fix it. An absurd.
No they won't. They don't even reply anymore. Never OLED never Lg AGAIN
@@arraianaacadimia How bad does it affect normal content?
Is there anywhere in writing that LG states they will fix this issue for free? Because I have the same (maybe even more) 25% burn in issue with my 55" E7P 2017 model and LG is denying any responsibility with the problem with their "look up table" and stating that for them to fix my television that it will cost approximately 25% of the televisions cost at the time of purchase. It's ridiculous that they are kind and willing to help companies like you guys but when average customers need the same help they deny any responsibility and try to blame the customer. If there is anyway you guys could please reach out to me or show me anywhere LG explicitly has stated before that they will fix this issue for free, I would greatly appreciate it. Because not only are they denying it's a factory defect but they are denying they ever fixed any TV's for free and that there was ever a problem with their 2017 55" models. Please help! My TV is less than two years old. I honestly will never deal with LG again and the fact your site is still reccomending their TV's when you know this is an issue is a shame on your part as well. With that said.... To all the people in the same situation. Class action lawsuit against LG anyone?
@@JoeChrist34 They might have been just doing these these guys a solid.
Wow! Great job forcing LG's hands guys..... This channel is the Gold Standard for all other review/test channels to try and copy. Simply the best!
They really have raised the bar. They make all the TV review sites that came before them look like subjective pointless crap. I remember a few years ago when there was ZERO consistent testing of latency time for gaming. It sucked.
The LG has not been confirmed enithing,and they will repair the 25%window but not the 5,10,30,7%window????
WTF LG!!!
Mario Borojevic
Agreed. Simply the best ...
What do you mean with 25% window?
Great PR Job by LG. Rtings obviously takes the credit. Everyone is happy, except for all those people with image retention issues in different models and sizes.
Wow! You guys have done some excellent work. I’m sure there are people out there whom may be experiencing this issue and can now have this repaired because of your work.
This video is false... I have spoke to LG and they have asked to me to pay for the repair. I will not be buying an LG TV again.
I'm just on to LG now about this as I noticed it yesterday (tv is 1 year and 1 day old as of yesterday).
I'm in the UK and not very hopeful of this 'free repair' that the video claims LG will do.
I personally believe that if they try charging then these guys should make a follow up video about LG being liars.
Man, Rtings, you friggin rock!! I've been following you guys for a little over 4 years now. My go-to. Keep doing what you guys do. One day I'll have the blessing of working with you all! Or it'll be just a dream.
Great job but with the cost of these new televisions there should not be having these quality issues and I’m quite positive that because you are a voice on RUclips they don’t want any negative publicity where the average consumer will be treated differently I’ve heard horror stories of people who whet told that it’s there fault for the burnin issues
I commented a few weeks ago about having this same issue and thankfully LG Canada has brought it to a positive conclusion. While not being able to complete the repair in the video due to service technicians not being available close enough to where I live (Owen Sound, Ontario) they have instead chosen to swap my TV for a new one. They sent a full credit to The Brick and I receive my new TV this Wednesday. The best part is that I’m actually getting an upgrade free of charge. My TV is a 55” B7 from 2017 and they no longer have those in stock so in exchange I’m getting a 55” C7 from 2018.
Thanks again for this content because if not for this video I’d be stuck with a faulty TV. You guys are awesome.
outstanding investigative journalism! you guys deserve a medal!
I knew the 25% window was a defect, mentioned it in your last video after seeing a thread about it on the AVS forum. Great work Daniel, you're helping to push the industry forward.
We will continue to run this test to gather more data on the burn-in issue. Our current stance is for most people, if you vary what you watch, burn-in shouldn't be an issue. If you watch a lot of the same static content though, there is a risk.
Rtings.com on my E6 OLED we watch essentially only Chinese TV Soap, BLU Ray disc, cooking shows. We are old seniors age 70, 80+ We have 70% screen area with Hazy bell shape burn in. Where by as Human fleshtones traverses that burn in area their skin turns GREEN!!!!!!
Rtings.com Whats static here???
www.reddit.com/r/OLED/comments/7nqz6s/sony_a1e_burnin_issues/
Cource its a LG OLED panel.
Static objects are just one cause of burn in's.
The other big cause is Yellow, Red, Orange pixels don't last long. In defective OLED panels.
Rtings.com the man with good intentions says___ often you won't know of burn in till like after 12-18 months ruclips.net/video/2wZo3mYQNj8/видео.html
Steve, TheDailyShaver Damn right!!!
i have the rectangle on mine....LG UK know nothing about it and won't fix it. All they will do is replace panel.
Guess it's a good thing I bought a b6 and not a c7 when I got mine. Saved $500 and uniformity is still perfect a year later. Great video keep it up!
Thanks a million for this video and info. I used it to ask for the repair on my LG 55B7V bought in May 2018. It was showing exactly the same 25% window. LG took the TV to the lab and ended up replacing the panel within warranty! Kudos to LG and RTINGS for this! The ironic thing is that the panel now has additional 2year warranty :) Cheers
I thought LG wasn't fixing this issue - but they are. My 2017 55" model was displaying terrible burn-in, especially with red backgrounds (see any State Farm commercial). I purchased a new Samsung QLED set but called LG anyway. After a bit of transferring, I was transferred to a helpful tech support person in the Philippines. I had to provide pictures of the burn-in in support of the ticket they opened for me. An authorized service technician replaced the screen today. Cost of labor was about $180.00. I had to run multiple pixel refreshes but the TV now displays a solid background - even with solid red pictures. I'm greatly relieved that LG was willing to work with me to get my 2017 model repaired!
Thanks to Rtings maybe LG OLEDs panels manufactured in 2018 will improve their uniformity with better QA/QC. I wish in 2019 they could develop a banding-free OLED with better performance in terms of burn in. Maybe the implementation TADF subpixel technology will be the key.
Thank you again guys. Keep us informed and push these brands to improve and fix those issues.
Great update. I was thinking about the status of the burn-in test just earlier today. I am relieved that (according to LG) the 65inch C7s are not suffering from the look up table issue. At least I couldn't replicate the window on my Screen using a Magenta slide (thankfully). Keep up the good work.
Great Job! I'm from Brazil and many people here have this problem.
Você chegou a entrar em contato com o suporte? Cobraram 4 mil pra trocar o painel. A minha apresentou outro problema com conexão do controle, bluetooth e imagem e apps travando. O reparo de uma “placa” custou 370 reais. Isso nao faz um ano e ela já está apresentando os mesmos defeitos novamente.
Thank you guys so much for this content. I'm currently having the same 25% issue with my 55" OLED and when I starting researching the problem I found this video. I contacted LG Canada today and at first they tried to tell me I had to pay out of pocket because the warranty expired in January of this year. I directed them to your website, and after spending quite a bit of time on hold they informed me that they will be doing the repair free of charge. I'm just waiting on confirmation of a repair date and I'll comment here again once the repair is done. Thanks again!
Please let us know how this goes! I am in the US, and had a positive experience remotely with LG, but the 3rd-party tech they sent to my home is insisting on a panel replacement.
If they’re paying for the panel replacement do it. The affected panels were manufactured in 2017 according to this video so a new panel is likely no older than 2018 and should be fine.
@@wilftoddneil
Right, but is the look-up table stored with parts associated with the panel? I have read some comments on Reddit where people had their panels replaced due to this problem which say: "I'm sure it's just me being paranoid, but I still feel like I can see it sometimes." If the look-up table is not stored with the panel itself: changing the panel won't fix the problem. If this is a problem which doesn't appear immediately, and is related to integers stored in a database separate from the panel: it will just come back.
As I understand the problem: it manifests because the panel wasn't completely cool before the 25% test window was displayed, and the look-up table values were written while the panel temperature was not uniform.
If replacing my panel repairs the look-up table: I'm all about it, but I'm not convinced that's the solution. If panel replacement was the cure: why didn't LG do it to the displays in this video, and why does Daniel say the panel is not the problem?
Thanks for your reply, and I look forward to hearing what happens with your display.
Update - LG just emailed me and for whatever reason they cannot arrange to have anyone come to my home to do the repair. Instead, they are sending a full credit to the store I bought the TV from and I’m supposed to go pick a new TV and they’ll take away my old one. We’ll have to see how this plays out because I want to at least be able to get the same model in return.
Thank you soooo much. This video helped me a lot with the lg customer service!
Great that u guys are helping in the research of OLED longevity
Great job! No one else has the balls to tackle actual issues.
So my theory is that Rtings have switched Cedric with Daniel so our screens won't get Cedric's face burned-into it.
Seems legit.
The Technoclast lmao
Love it 🤣😂
Hahahahahahaha 😁😂👍🏻👏🏻
😂😂😂
OMG LOL
Have the same problem . Thanks so much for the update
Outstanding work, gentlemen.
Outstanding testing! Way to keep LG on their toes.
Found this video by searching for OLED Burn in, let me assure you it happens on the E series, so I just threw 4,000 dollars out the window less than 2 years ago!
Had plasma in many different forms and never had Burn in like this!!!!
Great job and finding by rting.. Only because of your effort, the 25% window has solution from LG EVEN After noon warranty.... Great job
Thank you, you've done a wonderful work. This will help so many people around the world. Thank you.
Karura BTW How this helps anybody, they admitted that lottery panel exist,but we already now that, another thing they will fix the 25% window but not the burn in logo(CNN)???
Whay not since they opened it up???
Mario Borojevic in my country LG denied any kind of problem, even the lottery panel was, in their words, caused by us.
Karura They Ha-ha are fault, wery funny. The thing is LG is super greedy, they have to look up at Samsung when they sent faulty products (galaxy note that was heating up).
They immediately admitted that the product was faulty and replace it with new one,and that's whay l bought S8+ and not LG V30!!!
Great channel, thank you for your work testing tvs for us! :)
I’ve had my 55” LG OLED for 2years now and it’s still perfect. I have done the grey slides also. I did pay a professional to calibrate my tv when first purchased at a cost of £300. It took him 2 hours to do it. 👍
You must don't play the television then..........
Thank you for your work!
I have a 65” LG oled curved screen with the 25% issue. Tv was purchased 11/2016. Appears problem is not specific to 55”. I sent LG pics yesterday. Hopefully they fix it.
Thank you for your work!!!!!
I got the same problem after 13 months of owning an OLED55B7V-Z .I was extra careful with my tv avoiding anything that could create image retention etc .I've noticed the problem about a week ago thought it could be image retention ..and did the pixel refresh and thought it's gonna go away but it didn't .I haven't contacted LG yet i will do this tomorrow and give you a feedback of what they told me .
I'm quite enjoying the approach that Rtings are taking. Image retention and image burn are dependent on so many variables. At least their methodology is trying to quantify and qualify any issues that exist with OLEDs.
And as the old saying goes - knowledge is power. Knowing what causes problems means you can avoid or at least decide whether such a big purchase is right for you.
Ugh I just had the 25% window show up on my 55C7, the 65 I have is still perfect. I emailed LG with photos and a link to this video. Fingers crossed they're willing to repair it.
Yeah I'm not sure LG. That 25% window was definitely there on my 2017 65 inch. It's why I exchanged it.
Interesting. Do you have a photo of your TV with that issue that you can send us? Thanks
Rtings.com Here you go:
imgur.com/T7Ewn5z
Unless I'm mistaken and that square was something else? No issues on my replacement 65B7.
Thanks. This indeed look like a 25% window. We will ask LG to comment about this. To clarify, you've never displayed a 25% window yourself?
Rtings.com Nope. This picture was taken in ISF dark with no adjustments made just a few minutes after turning it on. I kept the TV until about 450hrs on the clock and it never went away (along with some bad vertical banding)
The replacement B7 has been an immense improvement in both the lack of a window and lack of noticable banding.
Ok. We will keep you posted on LG's response
This is what happened to mine as I posted in a response to an earlier video (week 4), it went back to the retailer and it was fixed and returned within a week. I've not experienced any issues since and the TV gets a lot of use due to me working nights.
Now that's a quality content
you guys are doing Epic job!
great insight into the tech, thanks!!
Glad it was helpful! Thanks for watching :)
Great job!
Awesome update fellas!
Have to say though, even after the "fix" the area where the 25 % windows was is still significantly brighter than the rest of the screen. Lots of lines and other uniformity issues as well. Not good.
forget world fix,,, fix just exchange to new panel like i did 2 times on 2 years i changed 2 times just show garanti and call them to bring new panel is just bad i dont know how long will go like this untill lg must give uss another tv olen is super to watcch on it but burn is problme some one say hold not on max light or contrast ifi dont hoold max wtf to see?? where is beutifult with half light
Buen vídeo, son los mejores !
I've got this reply from LG support:
"There is no extended warranty for this issue. There is a software for this repair but we are not doing it because it makes the picture worse. It gets rid of the square, but causes other burn-in issues."
Definately an important and interesting test. Im glad to report that my 2017 OLED 65 inch C7 TV has no retention or burn in that I can see. There is sometimes a temporary retention for a few seconds when first starting up the tv, if I leave a menu on, but nothing that lasts.
Since ive had the tv in august Ive only used it for gaming, watching only a few movies. Heavy gaming on OLD systems played through emulators. As well as new games. A full variety of games. Many hours on Persona 5 as soon as I got the tv which has many static bars. No retention.
Though I think there is some truth to getting a good panel. I know with the few plasmas I owned, I only had one set that handled retention great and I didnt have to worry about it with gaming. The others always had shadows of life bars that sometimes never seemed to fade.
After all the negative I heard about retention on OLEDs I was surprised that it performed way better than my previous plasmas and was not even an issue. Basically everything I play is posted on the channel after editing, so the variety and frequency can be seen to some degree there.
My 65" C7 has begin to show this defect recently, just with the red color.
Forcing lg to do this it is very much welcomed thing
You saved our world lg didn't accepted voluntarily it is not good practice by lg u done it guys
All the best do this type of videos and save the universe
Awesome work amazing
My 2 month old c7 has this issue, thought it'd go away with time, guess not, put a service request in. Will see if the update LUT or replace. I have pretty bad banding too...
What about the purple color shift (yellow to orange, green to brown) at the left side of the screen which seems to be visible one almost every 65" and most 55" LG OLEDs of 2017?
Great stuff, keep it up!
I just got a call from LG support in Huntsville, Alabama, and they told me they would issue me a new 55 inch set because of my burn in and loss of screen uniformity. I also sent them the URL of this video, which they weren't aware of. It could be interesting to see if they respond to it.
I'm going through this 25% issue myself. I must say SO FAR, LG in the UK have been very good! They just asked for some pictures and proof of purchase now I'm just waiting on a date for the engineers to visit and repair. I was expecting to have to argue till blue in the face! I hope every thing else goes as smoothly .
What was the end-result of your repair? Did they replace your panel, or did they update the look-up table as they did here in the video?
I'm in the US, and I am definitely approaching "blue-in-the-face" territory; tech insists that this is -- and needs to be treated like -- burn-in, even after I showed him this video.
@@DriftSpaceZero They have just done the repair today, would have been a week after my fist post, but had to change the date due to work. They replaced the panel, took the guy about an hour to swap It out. All in all, I am quite happy my TV was just out of warranty and LG didn't mention It, everyone Ive spoken to at LG have been helpful and very quick to respond. I hope you have got yours fixed.
Great video, I have a 2017 Panasonic OLED tv which I paid a considerable amount for. However it seems to either have burn in or uniformity issues. I can’t tell what did it though as it doesn’t match any menus of boxes that pop up. Does anyone think Panasonic will help as much as LG?
Only some 2017 TV's ... Why do I get the feeling this is a lie?
They said it's a manufacturing tolerance issue. How can they then claim they've solved the issue entirely? And most of all, was this fixing of the lookup-table out of warranty service available before you guys brought it to their attention, or is it only now after the fact?
Thank you very much btw guys. Literally the STANDARD for TV reviews.
M Yeah man,a big fat lie!!!
I bet they never plan disclosed to anyone especially the costumers, thanks good for people like Rtings!
I have a B6 55” and phoned LG Spain, they said, we will send a technician over for 100€. Then he will evaluate the issue as its out of garanty, so Imhave to pay for it to get repaired. I asked for an estimate price, the operator said it wont be cheap. So, im pretty upset, as Ive always bought Sony high end TV’s and had no issues at all. My first and las LG product for sure
keep up the good job
I am experiencing burn in on a 2018 e8 65in lg. The image overlay of a game played on the tv has burned into the center of the screen. It stands out most during my children’s cartoons with bright primary colors. Calling LG tomorrow.
Question, were you guys able to acquire how much it would be to fix these issues after a warranty expired?
Just so happens it's that particular tv.....yeah, okay LG. Nice fucking try.
The American Soccer Guy It seems to me, that not even them know why the darker panel is more subject to burn in ,and the more brighter is not???
And this would help a multitude of people who are keeping the Oled lights down to prevent the fucking burn in, and that obviously is not helping but damages even more panel itself!!!
Mario Borojevic
Yeah, this has me a bit concerned, to say the least. I try to keep my OLED low, and have been using the full zoom aspect ratio to move static images off screen.
LG really needs to have some warranty coverage for this.
So confusing. Do I run it bright,? Will burn in be from abuse or a manufacturer defect? Should I make HUD display in games dimmer or brighter?
Damn it, LG.
Niko You are asking the right questions, but LG is keeping quite 😲😲😲
I keeping fingers crossed for Rtings to figure this one out,es this will help a majority of people that own,or will o own a Oled TV!
Hi, Daniel.
Congratulations for great job.
You have any document signed by LG in which the company assumes responsibility for the defect of the rectangle in the center of the screen?
I'm having the same problem in my OLED 55 B7 TV and the LG Brasil refuses to repair my TV.
I would like to present a document to LG Brasil, if you have it.
Thank you!
if u have garanti u shuld get new panel and new motherboard inside the tv
I have had one of these TVs from new, I have the same 25% shadow, after weeks of contact with lg they refuse to fix it because I cant get hold of my receipt. Please can you help? What else can I do?
I had the exact same problem with my LGOLED55E7P, and this video was incredibly useful in articulating the problem to LG customer service. My issue came up just after owning the unit for a year, right after the pixel refresher automatically ran for the first time. Naturally, this was just days after my warranty expired. I spent several weeks following up with various people at LG customer service, and eventually they put me through to an OLED specialist, who sent out an official LG tech that confirmed the problem, came back with a replacement panel a few days later, and replaced it in my home within an hour. To anyone who has had problems getting help from LG with this issue, even if your unit is out of warranty, just keep at it and emphasize that it's a manufacturing defect, and you should eventually be put in touch with an OLED specialist who knows what you're talking about. Good luck!
WOW! I had just contacted LG after noticing the same issue. A service rep came out and took the TV, they have advised me yesterday it’s with engineers.
RTINGS can you advise how your followers can utilise your findings and help us use this as evidence to make the process with LG smoother.
Eg do you guys have REF number or a quality program number LG. Provided for you?
Thank you! I have been following your testing and it’s so valuable not only to catch out these defects. But to improve quality
Franco Saguiguit How long did it take them to fix your TV?
I hope you had another TV to use lol
Took 2 weeks, with a replacement of the C8 but that replacement had dead pixels
Where do you live sir? How old was your tv?
Is swapping the panel going to resolve it or is it just the look-up table/software that needs to be fixed for it ? Does swapping to a new panel now solve it as their manufacturing process has been changed?
Is there a way to tell if my TV comes with the fix or not... maybe by date then since when LG fixed it on manufacture level?
What happened to your article ? The link is broken now ?? Needed to show this
Did a panel refresh on my Sony XBR -A1E 55 OLED after being prompted by the TV and got the 25% window. LG makes the panel. Sony tech said its not a known issue and since the warranty is over I'm on my own. Toronto
Same exact scenario here. We need to collaborate. I’m currently escalating.
I have recently entered into the process of having LG "repair" this 25% window problem, and the 3rd-party tech they sent to fix this insists on panel replacement. LG did acknowledge that this was a factory defect, and the fact that they sent a tech to my home after my TV has been out-of-warranty for a while shows me they acknowledge this is not my fault. Unfortunately, the problem is being diagnosed incorrectly as burn-in, which doesn't make sense because burn-in is not LG's responsibility, and not covered on out-of-warranty panels!
I do not want my panel replaced; I want the problem fixed correctly by having the Lookup Table updated! How is this problem not common-knowledge at LG OLED support after this video?
Bought a 65 inch 10017 LG OLED and channel 7 or channel 9 channel 10 Logos like sunrise has burnt into the screen they are changing the new screen . Would it happen again or do they need to change something
I've been looking for the right tv for half a year, I have an Apple TV 4k and watch my movies, so everyone would say watching movies in the evenings is the oled's best tv, but branding scares me. since the oled technique is not quite mature, I should probably resort to a QLED or what do you say?
i have a similar problem on my 55 inch b7, a bar across the bottom, a rectangle top right and left corner, and a darkish center. this can all be seen on orange yellow red screens, and noticable when watching regular tv. today is 16th February 2019, i bought this tv black friday 2017....is there anyway i can get this fixed? in ireland. thanks
Thanks for this series, it helps give consumers clear information on the negative sides of OLED TV's that people argue over all the time. I like others are waiting on MLED as OLED while great on blacks, wont give enough peak brightness to make HDR 'pop' like backlight LED TV's atm.
Defiant306 and True self emissive Quantum Dot too they are still working on them now
They'll stop making OLED once MLED goes into full swing. MLED is incredible and I'll buy one asap. I avoided OLED because imo it's inferior to LCD LED.
HDR on one of these TV's pops like a mofo
I sell TV’s at Best Buy, we just got Samsung’s new Q9 65” and it’s a beautiful TV, the blacks are amazing but it still doesn’t have the OLED blacks. And as far as HDR goes the OLED’s pop just fine in a lit up retail store and look no less bright than the Samsung and Sony displays. OLED’s are still the kings and ever since LG’s 3rd generation OLED’s released we have had no burn in issues on displays that run the same loops for over 10 hours a day.
The only LED’s that come come close are the Q8, Q9 and Z9D. Unfortunately their price tags are the same as, if not more than an OLED.
But I do agree MLED will probably
Dethrone OLED. I own an OLED myself and I have not had screen retention issues and I’ve gamed pretty heavily on it.
Personal note, not a fan of Samsung when they destroyed the 8000 and 9000 series with the MU line up. Removing the quantum dots, releasing “QLED” and then the 8000 and 9000 were sold at the same price basically with no QD displays.
@Jerry, Ok you have no issues of burn-in on the TVs you run in the store. However as you stated "they are in a loop". I have stood in the BB stores and seen the videz do their full loop, obviously with that kind of looping you wouldn't have any issues since its not static.
However as you know, VIDEO GAMEs have a Lot of static images on the screen, usually its the HUD in a corner of the TV or something. How does these new 3rd Gen do with Video games?
Great work, really. What about other tv brands who are building oled TVs with lg panels, for example Panasonic?
It certainly is affecting other brands. My Panasonic 55EZ952B developed the 'rectangle' immediately after it completed it's first long scheduled panel maintenance after 1500 hrs of use. Engineers coming tomorrow. Battle expected :(
How was the battle ? How did they stand to your issue ?
@rtings in a future test, could you test how direct sun light would affect the panel?
Bagle2605 Werry bad!
And people wondered why some customers were put off buying an OLED.
nickxcore74 I am still wondering.
Great job Rting team 👍🏻
I have had my 55" B7 panel replaced becuase of the 25% window issue. Now, 9 months later, the new panel is also having the issue; but am having a very difficult time getting LG to do anything about it. Any advice on what I should be doing with support to get the issue resolved (again)?
Basically if you mostly watch news and sports get a LED. OLED is more for movie buffs.
03chrisv movies and tv soaps is what we watch. We have a 70% area burn in on our LG E6 viewing display
Larry Wong I have a 65 inch C6 and it's used mostly for movies, soaps, and anime with some gaming here and there. I have zero burn in even after 16 months of use. It might be a consistency issue with LG, some panels are better than others. I'm hoping they keep improving as I'll probably upgrade to a 77 inch oled when their 9 series comes out and I don't want burn in issues.
70% burn in? i call bs. i use my oled as a computer monitor and have 0 burn in.
most that get that bad of burn switch their tv off at the wall each night with the 6 series. it has to be in standby for the 10 mins so the tv can use its refresher.
show us an image of YOUR Burn In.
Thanks for this video, its good to know that its a common issue. Can you please confirm if LG will repair any brand TVs, or only their own? I have this 25% window issue with my Panasonic 55 inch TV. I believe LG are the manufacturers of all OLED panels, so I assume they will agree to repair the panasonic? How does one go about asking them to do so?
This is actually great information -- that your Panasonic TV with an LG-manufactured panel -- has this issue; it makes me think that the look-up table is associated with the panel itself, and not the computer which controls the TV. You'll probably have to go through Panasonic (their replacement parts will come from LG), but you should definitely mention this video. Good luck!
I also have this 25% window issue on my Panasonic EZ950. The windowbox appeared about two weeks ago after almost two years of use. Panasonic techs will come home this week, let’s see what they do, keep you posted.
Thanks for your research!
Would static noises on no signal channels fix screen burn in, do you know?
Zorastorm 32 No!!!
That used to help with my plasma years ago. I left the static on for a little while before turning it off. It shifts the pixel change extremely fast. Wiping off any retention. I'm sure it would have a benefit on OLED too. Problem is channels are digital now. So hard to find that white noise static.
Any chance the motion blur flicker might reduce screen burn?
I got this rectangle a few months ago but I've only just been able to phone LG. They refused to fix it unless I paid £200 "which is a discount from the usual cost of a new panel". I hope I'm not 1 week too late after they said they'll fix it for 5 years!
small question ... as i am plan to but lg c8 55 inch model ..if i am not watching cnn or watch movies/play xbox atleast around total 4 hours everyday ..so do you think this burn in issue will occur ? is there any series of videos which prevent this burn in issue.. as when you see picture quality on oled tv it will not stop to buy it..but everywhere i can see people talk about this burn in issue..can you please help to know how to avoid this issue ?
Great info , many thanks
I have a 55" c7 and had been seeing this square shaped uniformity issue getting more and more prominent, no I know that it's actually a known issue . I saw your followup video , so now I will call LG and try to get it resolved , I have a feeling though it will NOT be as easy a process as you make out , while LG might have been receptive you you (and even out of Warranty) , I know by the way they treated me when my LG fridge needed repair (for known compressor unit issue) , somehow I was still $600 out of pocket....
I have this 25% box on my LG OLED 55" E7P. LG has flat out refused to do anything about it. My warranty ended a week ago.
I have the same problem with my 65" tv same model. What should I do please?
I had at least 2 65 TVs that had the issue too, so LG claiming it’s only affecting the 55 is not true.....Oled is great concept but the technology is not fully ready for prime time.
Too many issues especially if you take in consideration the high price tag.
Normal LED TVs have massive problems all their own. And the TV industry doesn't seem to be interested in fixing any of the massive problems with current displays. They'd rather push gimmicks and marketing junk, and introduce more issues rather than fix existing ones.
So with 4k HDR Tvs we end up with just all of the same problems as before but now with the problems HDR brings without the ability to adjust the panel per pixel. Local dimming is awful.
Oleds still the best on the market
doomtomb3 Yes but they have their flaws, and burn is a very major one.
Most Dobly Vision content on Oled panels are awful. Only exception is Pacific rim.
If you use dobly vision on Netflix, you get stupid dancing pixels. Just stick with HDR for now
Zorastorm 32 i don’t get that at all. Have no idea what you’re talking about lol. Dolby Vision content looks fantastic on my B7. The only time I’ve had “dancing pixels” is with Far Cry 5 in HDR but it was some sort of glitch so I just reset the game and everything was fine
Hi, i buy a LG OLED B6 and i have a burn in the screen of log CNN, i want to know if i can fix it with the LG tv Software?
No, my TV has the same issue and I run this app several times and it didn't do a thing.
I have minor burn in maybe a menu in xbox one or something not sure how long it's been there but what can I do to fix it? Please help... bought the tv off a relative and they probably didnt even know it was an issue.
What they change excatly in tv?
I noticed this issue in March this year and LG Portugal replaced my screen in April.
I have a 77 oled with the cnn burn in on lower 3rd, im confused, cna it be fixed without panel replacment?
:/ much exchange to new panel and new motherboard on tv, if u have garanti lg must send service to u and fix, but fix without exchange im trying many thing it looks like cant fix, i chanaged 2 times on 2 years in sweden
Very useful guys, well done to you and LG for being so dogged.
I think one case is missing, playing 21:9 movie contents with the black bar on top and bottom
Hi! I have the same factory issue with the windows on the middle but LG doesn't care. Can I have the source of the information that LG will fix this? Thanks
Hi Daniel, I have the same issue, I bought LG OLED 2017 television. 1.5 years passed a burn occured on the screen. Technical service came and change the panel for free. Unfortunately after 4 months second panel had the same burn issue too. For second time I called for technical service. The service said it is the same burn issue but they cannot change for free as 2 years guarantee passed. I want to know that, how and where can I find the explanation of the LG about the burning issue in 2017 LG OLED burn issue, even 5 years passes they can change it ? What can I do to solve this problem? Thank you.
1:34 Not in the UK. I have screen burn on my LG 65 inch OLED TV. LG customer service don't want to know. They basically said they can't do anything.
I have same issue. John Lewis and LG don’t want to know. What did you do next?
I just had my 2017 C7 55” Panel replaced by LG due the square in the middle. They didn’t update any settings or firmware however. Is the issue likely to occur again as it’s not a panel problem? This was just before this video was released and I assume they weren’t exactly sure about the root cause of the issue and done the panel thinking it was the panel. Mine was very noticeable and occurred very noticeably in normal content.
What's the status of your new panel after 8 months ?
Is it possible that the dimmer CNN tv has more uniformity issues due to the exponential decay rate of the organic leds? Like since it's using a lower setting, the static pixels still decayed rather quickly, but the non static pixels around it just weren't "catching up" as quickly since they weren't outputting anywhere near their peak brightness. In other words, I'd assume that if the tv was on max brightness, the static pixels would still decay faster at first, but all of the pixels would more quickly reach a point where the decay becomes less percievable and they sort of start to even out. I might be wrong though. Hopefully I worded that in a way that makes sense. I would like to know what you guys think.
Would have been nice if you had been more specific about which models are affected than simply saying some 2017 55" models. What model numbers? What serial numbers? How does an owner check to see if their LG OLED is experiencing this problem? Specifically, who do we call at LG to discuss this problem? Please publish a video answering these questions. Thanks.