SCREEN BURN ON MY 5 YEAR OLD B7 LG OLED, WILL LG HELP? March update see description below
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- Опубликовано: 8 сен 2024
- INIUPDATE March 12th
So, after corresponding with LG UK Customer support, was initially offered a new panel swap etc for £250. However, as I live in Jersey(Island between France and the UK) they couldn't do this swap and so have said that if I can find a firm locally they will reimburse(against receipt ) me the cost of the panel and I will just have to pay for the technicians time etc to swap the tv modules from the old panel to the new panel. Local authorised LG TV repair firm contacted and arrangements to be made for collection etc once they give me an approximate costing.
UPDATE April 3rd
So after contacting the only authorised repair company, I was informed by them that they would charge me £70 to come out and look at the tv to diagnose the fault. After several e mails to LG highlighting my total disbelief to this, as clearly LG and I know the panel is faulty with screen burn etc, I again contacted the repair company ready for a verbal fight, only to be told that they have now contacted lg with my reference number and will arrange for LG to send a new panel directly to them and they will then charge me the labour to swap the modules etc from old tv to new tv. So they have seen sense and won't charge me the £70 diagnostic fee. Just waiting for news on the panel availability now.
ORIGINAL POST FEBRUARY......The story
I have several LG OLED TV's in my house. I am aware of brightness settings etc and pixel refreshing and all that, BUT, wasn't enough to stop my b7 panel getting the dreaded burn in. I've had Pioneer Plamsa TV's prior to these and after 9 years use never had any issues and the LG's replaced them.
I know the panel is out of warranty but in this day and age I don't expect having to buy a new TV after 5 years.
So folks I have started corresponding with LG to see if they can offer me ,as a loyal customer, something to keep me with the Brand, which I really do like and sort the panel out.
I am happy (kind of!) to even pay for a panel and swap the components across as its a 20 minute job.
The LG experience has been great so far and it was a close call between the Samsung LED or whatever they are called and the LG OLED.
Not sure if I would buy an OLED style TV again due to this problem, but the Blacks are amazing and off centre the viewing quality is very good.
www.lg.com/uk/tvs
CUSTOMER SUPPORT LG
www.lg.com/uk/...
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IF YOU DON'T ASK, YOU DON'T GET.............🤪
LG refused to do anything to resolve the burn-in our our 4-year-old OLED. Repair is about $2k USD. Won't be dealing with them again...
me neither. 🤬
Wait until you get any problems with Samsung than you will see.. I’m LG c2 as my computer monitor it is amazing
@@raf.nogueira I went with Sony this time out. Besides the LG's giant green blob, two of the HDMI ports failed and their abysmal customer support made it clear there was no reason for me to give them another shot.
@@MeestroDavid Interesting to hear that, I had one Odyssey G9 before I get this LG C2 that i'm using right now, It was my dream monitor and I got so many problems with it, that basically traumatized me with Samsung brand... I started to get dead pixels on the monitor The Samsung warranty refused to replace the panel, I got flickering issues in some games, white scanlines in some colors of the screen, sometimes the monitor shutdown and don't turn on only when I reboot the computer... It was so many problems, and I saw many users with same problems with the Odyssey G9 from 2020... It was a a big problem ... I hear that Sony is very good, they are very perfeccionist with their products beeing a Japanese company, but they are super expensive...
@@raf.nogueira The Sony was a little more expensive than the LG and Samsung OLEDs, but only by a few hundred bucks. Considering we had to replace the LG just a few years after purchasing it, I’d rather spend a little more now than a lot more because we have to keep replacing something cheaper.
Thank you for sharing. After over 5,200 hours on my B7 oled I also have bad burn in. Other places will have you believe 'extreme' use cases cause it, but these 2017 models seem to be susceptible. I have further issues with banding that developed over time. I am getting a new C1 to replace it soon. Just wished it would have lasted a bit longer, like until the C4 comes out.
Good luck hope you don’t suffer the same on the new one but for me I am done with OLED’s. 👍
@@gsd32i lets see 3-4 years down the road how the c1 fares
I am too having burn in in my B7 and getting c2 soon. I am doing my research and it seems that since 2021 the burning isn't that big deal. Hopefully :-)
@@marekbalogh1823 if you can hold out, the C3 maybe the better upgrade for you. Coming from the B7, the C1 and C2 are noticeably less bright. Still great displays, but my only disappointment with them is the less brightness compared to older models.
I have the exact same problem with the C7 and so do my parents. TVs purchased in 2017 7,000 hours on the TV. LG is offering me close to nothing 20% discount on a new TV. This is the TV that lasted the least amount of time since CRT televisions. I don't play any video games, have a screen saver. I have a plasma TV from Panasonic, purchased in 2007 and it's still working fine. I'm taking legal action against LG, thankfully where I live we have a legal warranty that supersedes their manufacturer warranty.
Which country? And keep us updated..
I am from Bangalore, India, I have same problem with my 3.5 years 65" OLD LG OLED TV with very moderate use I saw burn in probelem and now colour degradation problem. All yellow colour subjects in the middle portion of the screen stared coming as Green. When purcheasing this I was in doubt during decion making SONY and LG, but salesman was very efficient to convince me that all OLED pannel manufactured by LG even the one on SONY. MY 13 Years OLD FHD Panasonic plasma (whoch was actually a re-badged Pioneer Kuro) still gives me full satisfaction when it comes to colour representation. Where is the quality LG ? They are asking screen price equivalant to a new TV. We should start campain " NEVER BUY LG OLED" ,
I replaced My LG B9 main board with LG CX main board and it worked. Even though everything looks the same I don’t expect it to work but it did, I’m now officially using LG CX.
Did that fix burn in?
Did it fixed burn in?
When u buy an oled u should know that burn in is a possibility that comes with it, good thing is that today in 2023 oled a are to a point where it’s not that much of a worry anymore because of improvements in the display technology, but tbh maybe it’s just me being a tech guy, after 5 years I definitely would be looking to upgrade
I've had my LG OLED 65E7V since mid 2017, it has been amazing but I now have the red part of the RUclips logo top right of screen not permanently on but in certain background colours you can see it partially, total pain in the back passage because the TV is still very good other than that. I also blame Lockdowns, I watched a lot of RUclips during those disgusting Lockdowns. Not a happy bunny
I have burn in the region of the bottom caused by subtitles, a 2018 bought lg c7
Contacted lg they offered a repair via a company called CE repair service
Lg pays 618 euro and I should pay 575 euro.
I asked friendly if they just want to give me 618 euro’s and I will invest that in a new lg, they wont do that. They only want to pay 618 for repair.
Disapppointed is the correct term. Modern day electronics are not long lasting. Some apps are not supported anymore as well. The biggest ones are still like netflix, disney etc.
I’ve been lucky. My almost 5 year old c8 has almost 18,000 hours on it so f mostly gaming and it doesn’t show any signs of minimap, hud or tv channel logo burn in. I also haven’t babied it or have done anything special. It does all of its own stuff like pixel refresh on its own.
I bought a B7 from newegg 11/2017. After a little over 2 years, a major, major burn in splotch in the bottom right corner appeared and felt very warm. It was a known defect. Even though it was past warranty, I took a chance and contacted LG. Suprisingly, they offered to replace the screen and labor on their dime.😳 They contacted a local repair guy, he came over and did it all within 1 hour on site. 😳😳By the middle of 2021, though, normal burn in set in.
We do watch many shows, but we do not leave our screen on any set pattern for even over an hour. There seems to be a random ‘youtube’ or ‘playstation’ icon that has a prominent, saturated presence that imprints itself at some unforseeable and opportune time. I’ve sat at my TV and seen it happen in real time.
Old OLEDS (4-5y+ ago) are vastly more susceptible to burn in than the new ones.
But exchanging your old OLED for a new one every 3 to 5 years is normal, OLED doesn't last as long as LED but it provides plenty of benefits to make up for it.
The customer has to decide if they're financially able to purchase a new 1000$ OLED every 3 to 5 years or not.
ummmmm NO!! led here we come then.🙈
Tip always have some extra Insurance on an OLED same thing has just happened to me same TV same places on the screen etc plus i’ve used it for the last 6 years The engineer came out yesterday and said it needs a new screen which was going to cost roughly about £570 he then told me it would probably be repaired because the parts are still in stock but this morning I received an email of insurance company telling me your TV needs to be replaced so now I will get it replaced for a newer version .
never buy oled again, go for the led nanocell. we have a oled 55 inches same history green tint in the center.
Thanks for the info ….. may have to have a look at those 👍
I heard you want to switch from OLED to LED panels (like QLED). I can't wait for you to find out what DSE is :D On 55 inch this can be less of a problem. I returned 2 LED tvs because of this. OLED - burn-ins, LED - screen uniformity issues and clouding/light bleeding. We need a revolution, maybe microLED will be the answer
Hope so 👍
Microled is expensive now, it also is all small panels coupled together resulting in thin lines between each separate panel.
Advantage:
-each pixels is own light, thus same blacklevels as oled
-brighter
-faulty pixels/panels can be swapped by swapping a panel
-tv can be expanded by adding panels
My 4 year old B7 has had burn-in issues for over a year now. LG support refused to do anything about it, despite all the other people who have similar issues. They simply hid behind their 1-year warranty. I loved the picture when I first bought it, but I’ll be avoiding any LG products moving forward due to their awful customer service. I’d recommend everyone do the same.
I said I would never by an lg oled tv again, however the picture is just so good . currently using my larger lg oled and waiting for that to go the same way as it’s smaller brother🙈
@GSD321 LG has had the OLED market locked down, but lately, I've seen some alternatives. Both Sony and, more recently, Samsung have OLED panels, both of which look pretty good. I'm leaning towards Samsung for my next OLED.
@@erick489 not sure but I think lg supply Sony ?
it's a known issue for the 2017 E7/B7/C7/W7/G7 series to burn in, because of their faulty T-CON, subpixel structure. If you want that LG do anything you need to ask for material goodwill. But you need your proof of purchase and it needs to be under 5 years old. All you need to pay are the technican. The new panel they put in have a new T-con and a panel of 19/20/21 series.
@@Darksidewolf1996 So all we need is a recent purchase receipt and pay the technician?
This morning my 55 cx got burn in...
For 1,5 years usage...
But its just a small 2cmx2cm logo on left side and not quite noticeable..
Don't buy this shit anymore
I have a c8 with pretty bad burn in , it's in my shop now because it's to the point it takes away from content we watch . This has basically pushed me away from OLED and Ive bought a mini-led
OLED65C8PTA here in Australia, burn in all over the panel. LG Australia unwilling to help me at all. Panel is a little over 4 years with 25 hours use per week. Pixel refresher used regularly.
🤬
I have the Pioneer Elite version of that Plasma. It's been great. I still have a 65" rear projection version as well that I once paid $6,000 for. It's still a great TV. I didn't know the parent company is called TCL. They now sell TVs under that brand. One the LCD problems, I've just wrestled with a Samsung Tv replacing back light LED strips, then main board and then power supply board. Still same problem. Problem in the end is the panel itself and you can't get them. Into the bin!
My pioneer is still working really well on the wall in my garage. 😁
my 2017 lg oled65c7p runs 16000 hrs now almost burns in. I can even see the TV station logo on the OLED screen. 😄😃😍
I am from Bangalore, India, I have same problem with my 3.5 years 65" OLD LG OLED TV with very moderate use I saw burn in probelem and now colour degradation problem. All yellow colour subjects in the middle portion of the screen stared coming as Green. When purcheasing this I was in doubt during decion making SONY and LG, but salesman was very efficient to convince me that all OLED pannel manufactured by LG even the one on SONY. MY 13 Years OLD FHD Panasonic plasma (whoch was actually a re-badged Pioneer Kuro) still gives me full satisfaction when it comes to colour representation. Where is the quality LG ? They are asking screen price equivalant to a new TV. We should start campain " NEVER BUY LG OLED" ,
i uv heard tgat old lg panels were susceptible to burn in... new oled panels hv improved alot ... shud i buy lg c3 or c4 in 42inch .. wil only b watching movies and shows in my bedroom . no public use and no cable
Heavy tv user here. 2017 model LG65B7V bought new in 2018 for a bargain price. With around 13.000 hours of tv only usage (no pc, no gaming AT ALL). I have the same burn in the middle and the netflix logo and the natgeographic rectangle and the cnn bottom news ticker. Faces, sand and yellow background images all have a green tint in the center. I read somewhere that in this model the red pixels are somehow smaller the the other ones and have to be driven with more intensity, hence they burn in faster. Cheaper to make so they say. Bad luck for the consumer.
They are great tvs. My 65 inch model is so far so good , just swapped it over with the 55 “ that had the issue . With prices coming down I suppose I will buy another lg as I do like the black blacks from the OLED 🙈🙈
MY 2018 65" C8 has almost 10,000 hours, has always been run with max brightness but looks brand new. Maybe I just got lucky.
The newer oleds rarely ever get burned in as they changed the pixel structure if the red pixel and there are a few settings which reduces the risk significantly. It was unfortunate that you bought the older model as they were very susceptible to burn in.
Thanks , LG wanted me to pay £800 to buy a new replacement panel from them , then once my authorised repairer had swapped over the modules on the back from old tv to new tv(£200 to repairer) then LG said they would refund the cost of the panel , £800. With my previous correspondence to them , I can’t risk them not coughing up after I’ve forked out the panel money for them to change their mind . A new 55” OLED can be got for £800. I am
Not convinced of future burn in from OLED. I’ve swapped my tvs over and now my 65 B7 is where the 55 was . That has very little use due to it being in my lounge which we use about 5 times a year !! As I have 2 German shepherds who leave hair everywhere , so we live in the family room/kitchen! No doubt the 65” will go the same way but it’s only had about 2 months of use in 4 years !! Maybe when that goes I’ll change both to Samsung or something , but no one should have to change their high end tv after 5 years . I previously had Pioneers and they were rock solid . One is even in my man cave and that’s 14 years old !! The OLED is brilliant but at this time I will stay away from OLED as simply will not fork out money every 4-5 years . Shame as I really do like LG and how it works etc . LG UK 🇬🇧 could have simply sent the panel free of charge to my dealer and I would have happily paid the dealer for his time to swap things over . Oh well …. SAMSUNG here we come !
@@gsd32i ohh okay. I think the samsung qn90b is your best option now to get as close to the oleds blacks. With bias lighting I think blacks would be identical. Just make sure you get a good panel as samsungs quality control is the worst. I agree older tvs were more durable nowadays manufacturers do not care about making them as durable.
@@lewisevander correct and thanks for the advice . I hope people with newer tv's from 2-3 years ago don't have burn in too. Its all very well saying these new lg tv's in 2022 don't suffer from burn in, but who knows for sure?
@@gsd32i No problem man. Yeah I agree the risk is still there.
newer oleds are new, lmao, lets se 3-4 years down the road
I just discovered the same burn in on my LG OLED65B7P that is coming up on 4 years old, which I bought in northern California, USA. Oddly enough, I literally have the EXACT burn in as displayed in your video. "BREAKING NEWS" in the lower left corner, "NETFLIX" in the lower right corner (there's also a faint RUclips logo in the middle bottom of the screen). I use an Apple TV connected by HDMI exclusively, we hardly ever watch the news, and the Netflix icon on our TV would be in a different spot. I can't help but think after seeing your burn in that it was an image or video clip used by LG during the quality control phase prior to shipping the TVs out as new-in-box. Seems like these older OLEDs were pre-staged to fail. I'll be contacting LG Direct and see what they can do.
I gave up in the end as LG told me different things about what they would do and I simply didn’t want to be left with a £900 bill which they said they would cover minus the labour charge . I really don’t know if they can say their new OLEDS won’t suffer these problems . It’s a shame because they are , even at 5 years old , great movie tvs . I have swapped my tvs around now and the 65 inch is where the 55 was so just waiting for the 65 to do the same thing in there future !🙈 I do find it crazy that all these forums recommend you switch this and that off blah blah blah to save the screen ! A bit like iPhones to save battery life . REALLY !! Good luck 🤞
exactly same here. chek my other comment 26-09-2023
The Same with me ...
I have a 4 year old C9 that i purchased a $250 extended warranty on. It had this green blob and minor burn in right before the warranty expired, so I contacted them about it. The extended warranty was through some car insurance company, and they told me burn in was absolutely not covered whatsoever, and that no other company covered burn in. The woman claimed that burn in was something that was almost non-existant and only happens when you are abusing your tv. She said electrical issues were far more common. I contacted LG, and they basically just told me to buy a new one because they have 'better technology now'.
I did look after my tv, fully aware of possible screen burn, never abused it. Gave up in the end with lg. Shame as the tv was a great tv. The 60" was swapped between rooms and as yet no issues...but the 55" is basically not watchable as it annoys the heck out of me. No doubt I will replace it with a LG one though as I like the deep blacks and the view when you are off centre, still nice and crisp and dark.
@@gsd32i I took care of mine as well, keeping all the precautionary settings on and whatnot. I was just saying I believe the woman was stretching the truth, to put it lightly. I also previously owned a samsung plasma. It has no burn-in and still works great, despite being around 7+ years old.
My dad has a B7 and has exactly the same issues, Netflix logo, some breaking news logo's and the awful green splodge in the middle of the screen. I think it was only after a couple of years that these issues started to show on his telly.
You can't get panels from LG anymore. They stopped making these in 2018. My 65G7P from 2017 has the same issue plus a ton of circle/dots burned in. This year had the burn in issues and they replaced them in 2018 but I didn't know about that. So I'm screwed.
I feel your pain! Ive swapped my 2 lg panels around now so the naff one is in a room that we don't use much and the lg from that room is now in my snug which we use all the time as we have 2 big German shepherd dogs. Only a matter of time before this panel goes the same way , hopefully in 2 or so years!
I just changed my panel from my B7: last model made for this tv. Free replacement 4 years after buying the TV. Thanks LG!
LG will not do a thing! Mine got this issue after 2 years before i even knew what screen burn was. LG did nothing at all,said it was our usage,never even came to check in cause ours was faulty!. Ours was the "SKY TV" programme guide that could be seen. This in our case ,2 adults was used frequently each day BUT never for long periods,30 seconds each time. NEVER left on for long period. The tv prior was like you a Pioneer plasma,never had screen burn after all the horror stories.The pioneer was still working fine just wanted a OLED.I swore NEVER to buy a LG TV again,and have bought 3 Samsungs of bigger size each time,have no fear of screen burn now.I repeat LG were useless helping me,even getting through to the correct department was near impossible,emails never got answered.
What model samsungs do you have?
My 55" LG OLED started to show signs of screen burn within 18 months of purchase. I'm sorry to say, but if I had known how susceptible these TVs were to screen burn, I would never have bought one, in the first place. It's not robust technology!
yup I know what you mean. I have swapped the screen burn one over with the "good"one that I have so it will be a matter of time before that one goes the same way......however I can't deny that the picture is simply very very good.
Where can I buy for this Oled a display ?
They just refused to fix my 4 year old OLED55E8. My screen is even worse. LG USA acted like they were concerned, asked me to send screen shots and other info, then said too bad.
My B8 is the same,the panel is a mess from playing hours on Battlefield 1. I’m thinking it’s now time to upgrade to the 2023/24 C series but worried I’ll get the same problems? Love that you couldn’t get rid of the Pioneer,I’m the same. Still got my LX5090 in my bedroom and still love it after all these years
😂was in the man cave today watching Netflix on it ….. still looks fab 😂
@@gsd32i yep,they still hold up today imo. Was gutted when Pioneer left the market in 2009. Just remembered I’ve still kept the massive OG box for the plasma aswell 😂 true love ❤️
@@SUPERMOFO23 Indeed true love😂
I have an LG C7 and this would be my last OLED TV . Image retention is horrible, even though i followed all the precautions.
Same for me. Horrible burn in. I will never buy an LG TV again.
I am considering an LG OLED TV snd stumbled upon this video.
Your Pioneer appears to be an Elite model? I have a Pioneer Elite 50” plasma, 15 years old and, like your TV, mine is still rock solid and working great. It has side speakers mounted on it, so it provides a great picture and solid sound, all in one unit. Like you, if I got a new TV and would have to keep my old dinosaur plasma.
The new bright TVs keep grabbing my attention, and I’m thiiis close to bringing one home. Your video is very useful, as an LG C2 is in my short list.
Curious, if the plasma was working great, why did you replace it? I’m looking for justification for me to buy a new TV…the practical side of me says I don’t need one when the Pioneer works so well, but the emotional part of me keeps telling me, what the heck, go for it.
Your input and comments will be appreciated! Thanks in advance!
Hi . Thanks . After 10+ years with the Pioneer ( I had 3 around the house they were that good when they came out !)I wanted a smart tv with 4K which is a step up in quality. The LG is a great tv with great blacks but so frustrated with the break down of picture quality. Will have to research again when I renew these but for now the old vintage Pioneer will hang proudly on my man-cave wall continuing to give a great picture .
@@gsd32i you mention the 4K is a step up in quality; I believe it is a step up in resolution, but that has to be frustrating given the problems you are having with the LG. As I type this I am watching a nature show on my Pioneer Elite, and man the picture is still decent and the sound via the attached side speakers is good. No blooming, no jutter on motion, this is such a good TV. I keep trying to justify a new TV, but am having a tough time.
@@richarde1355 decision’s decision’s…. So frustrating with the lg as it’s a great tv . Good luck .
It's a shame Pioneer doesn't make TVs anymore. Those Elites were tremendous. Premium price, but the quality was excellent.
@@Gerard_Martinez mine still looks and sounds great - purchased in 2007!! Hard for me to justify getting a new one. I wish there were some way I could set up a new TV, before buying it, next to my old/current one to do a comparison.
such kind of tvs must be used especialy with netflix and hbo go, 4k blurays not cnn, bbc and shit. I have the same tv, i use after every use pixel refresher and got no problem after 5 years of usage. You have to know how tu use an oled tv, not for news or tv stations, only internet streaming and blurays.
Oh well I’ll not buy an OLED again 🙈
So we pay 2000usd to have viewing preferences limited. Sorry, that is not advertised when they sell oleds. Smells like we are also being burned in.
LG's OLED pannels have other lesser known issues along with DSE( dirty screen effect ) and pink tint. It really is a good, bad or ugly pannel lottery! "Maybe" QD-OLED will be better?!! But as you said zero guarantees there either. Maybe its just that after coughing up a sizeable lump of between 2>4K£ we all start to care that bit too much about a plastic rectangle...
More importantly do care about having your TV a foot above your stove as that kind of heat will almost guarantee a shorter TV life.
Hi. The stove is electric with HD LCD flame effect screen , so no problem with the heat issue, but thanks 👍. OLED is still sooooo good, but won't spend more money just yet!
Pioneer Kuro Oled, how I long to see those words.
Yup, my pioneer is still going strong on the wall in my garage . 👍
My 65" B7 has significant burn in from Netflix app. Never been gamed on only movies and streaming
the same with me
I can see in your test that u watched a lot of movies with black bars up and down, that affected the blue color.
I got my oled a month ago.. everything is beautiful for now. But I will be really sad when that happens to me. I hope it lasts at least those five years. I use subtitles a lot :(. Next time, I will get a QLED
yup just looking around for a new tv at the moment , defo not OLED 🤬
Are QLEDs more reliable?
@@goodiegoodygumdrops QLED dont have burn in.
@@luch1fer But are they the same as OLED? O.o I've been told Sony OLEDs are better than LG
@@goodiegoodygumdrops QLED and OLED are not the same technology. Also, Sony OLED and LG OLED is the same because the screen manufacturer is LG.
I’ll never buy LG again. In under two years my 65 inch OLED looks like crap.
Listen I am not going to call you an idiot, but you have to take this one on the chin. There are plenty of cheap VA tellies that have been around for the better part of a decade without fancy backlights that have an impressive amount of contrast pop for livingroom use. We have a 5 year old Hisense OLED with an LG made panel, for our movie and immersive gaming, next to zero detectable burn in. Kids have a big old and cheap LCD telly in the livingroom for the exact reasons shown in your vid. OLED will almost never be an everyman's every use tech.
Yup I also have a Hisense in my bedroom . Not good enough from lg . Shame they don’t say in their advertising “by the way the panel will be totally knackered in 5 years “ at least I would have known what to expect . Anyways I have taken it on the chin and await the same fate of my 60” lg OLED that happened to my 55 inch one that is now in the spare
Lounge . Shame as the OLEDS beat others by a mile . My old CRT tv just packed up after 20 years of sterling service , but I’m ok with that 😂 👍
Did LG replace the TV? I have the same Problem. The Comedy Central Logo left permanent Scars :( i can spot them on yellow and especially red Backgrounds
LG kind of said they would pay for the panel but the approved repair company where I live want £70 just for their engineer to diagnose the problem , payable by me !! 🤬. I told them LG have said it needs a new panel but they insist on charging me the £70 to confirm this . Currently ball now in LG’s court as to why I should pay 💰 when I know the panel is crap !! Happy to pay for the approved repairer’s labour no problem . Had pioneers before and don’t think I would ever by another OLED TV …. although the picture is outstanding when there’s no screen burn on it !! But not going to replace every tv after 5 years ! Fortunately my other LG OLED 65 “ is in a different room that we don’t use much ! Annoyed is an understatement!
lol the comedy channel
@@gsd32i I thought that the warranty doesn't cover burn-in? Interesting how even they offered you a free panel for 5 years old TV. My C9 is two years old and already has signs of burn-in. Very dissaponted. :(
@@ivayloivanov8916 I gave up in the end as I wasn’t sure they would actually pay the bill , which they said they would , after I had paid my local approved supplier repairer. LG changed what they would offer me starting from they would send the replacement panel free to my repairer and I would pay the labourer …. To you’ve got to pay for the panel before we send it to the repairer and then you can send us the bill for the panel and we would reimburse you the panel cost ! I will never by an OLED tv again . It’s all a load of crap that they don’t get screen burn and they expect the user to go into the tv settings and alter everything to reduce the risk of screen burn 🔥 utter crap ! Enjoy your OLED. Jay waiting for my 65 inch to go the same way .
@@gsd32i so.. what happens if you pay and the enginner says its not related to LG?
I have a B7 which has burn in as well, but only from my favorites icons on Chrome since I use my desktop/gaming PC on it. It was $1400 when I bought it, and I don't think 5 years nowadays is that crazy short of a lifespan in the world of tech, but yeah it's still unfortunate. Where I live, we do have one store which offers their own warranty that covers burn in, so I may go that route next time. Guess I'll live with the burn in in the meantime though. OLED is just too pretty. Can't go back.
I know what you mean.....but its ridiculous what people suggest to prevent screen burn, turn this off, don't do that etc etc. Any way, I have swapped min over, so my family room now has the good oled lg, whilst my living room, which we don't really use because of my dogs, has the burnt screen. Just waiting for the good one to get burnt now.🤪
there is no meaningful improvement between current tv's and ones made 5 years ago, I expect my device to last at least 10 years, since this is amount of time it currently takes displays to get meaningful better, and I don't think it is unreasonable expectation.
@@gsd32i Is it possible for these Tvs to have like, yellowing in picture on people's faces? I dunno if it's a calibration thing or what but I found one on marketplace for 400 and I dunno if its worth it
Someone near me is selling a Sony A1E 65-inch with the green blob defect for only $150, wonder if it’s worth it….
There’s always a chance the blob may eventually annoy you 🤔
I have the same issue and that’s after I had a replacement tv there picture quality is awesome but you have to ask yourself is it really worth it worrying if it’ll get burn in poor from lg as well please anyone keep me informed on any progress 👍
No progress sadly, gave up in the end . Love the LG but not replacing tv every 5 years . Swapped the tvs over so affected tv is now in room we don’t use much and just waiting for this tv to go the same way eventually 🙈
My burn in only happened about a week ago it’s watchable but I’m wondering if it’s going to get any worse ????
LG Supports refuses the request for changing the burnt in display. They want to have the invoice from 2018. But I don't have it anymore.
i have a note 10 lite and it litterally burned in the smack dab of the screen and its huge!
i didnt even noticed it untill i watched star wars
After my comment below,i read your follow up with the offer to replace the screen at cost,this was something i never got.Can i ask who/where/how you made contact please?
I dealt with the customer consultant team , e mail them at
cic.uk@lge.com
I assume you are in the UK 🇬🇧 Hopefully you get a satisfactory solution from LG . 🤞
@@gsd32i Many thanks for that.i was in your exact same position BUT couple years prior,mine was still under warrenty,so help at all from LG. I will let you know what happens
@@garymurphy5133 good luck .🤞
Phoned curry’s team know how for second screen replacement told them it was a faulty screen there picking it up tomorrow 2 weeks without a tv
Update just had new screen put on by curries set it up put it on and it’s got lines down the left hand side . Phoned them up and there answer is send it back we’ll repair it moral of the story don’t buy oled especially from curry’s 😡😡😡
Did the screen ever get replaced? I have a C8 model that is 4 years old that is having the same problem.
Short answer ! No ! I gave up
The same problem you had is the same problem I have now C7 oled
The LG OLED is a great tv but flawed …… just waiting for my other one to go the same way 🙈
All Oled sceens will fail. And you have 1-2 year warranty and after that its your problem. Sounds harsh but its just how it is.
Yup stay well away from OLED then …. But they are good !
@@gsd32i I have worked with tv's and panels the last 22 years and have had the first 15-20.000 products before my eyes. OLED are great for a period of time. The black is black and the colours are stunning. But with my experience I chose a Samsung 9 series Q-LED. Its really nice and after 4 years of heavy use there is not a single pixel fault and the full array backlight is still bright and very even. Its like new after 4 years. Not a single OLED is "like new" after 4 years. And 250 for a panel swap is a REALLY nice price and I would say YES. You will never get it cheaper and the new panel is probably a newer version (many B7 will get a X9 version panel due to problems with the 7 series production. Best of luck mate.
@@egj1975 thanks . LG messed me about so much I gave up in the end ! Basically they wanted me to pay upfront for the panel and then pay for a local company to install it and then i could make a claim with lg for the money !!!! Mmmmm nope 👎
I have the exact same problem after only one year. I don't really know what to do.
Even if you are out of warranty try customer service / warranty.
@@gsd32i I will. Thank you.
You've had the tv 5 years; not sure how long you think it should last.
10 years would be nice . 👍
On my c8 65' after 3 years was same burn in
🙈
Did you run the pixel refresher?
yes several times
In my case the B7 burned out after 4 years of use. I didn't do pixel cleaning properly (Should be done every 2 weeks). Despite being out of warranty, LG's technical service in Chile changed the panel for free, after making a visual inspection and the service menu. I only paid a total of 50 USD for the 2 technical visits.
I know a person who has a B7 with 5 years of use, without burning, and with good care of the screen.
Would I buy another OLED? Yes absolutely
Pleases that you had a good service from LG in your case. They are great tv's...BUT!
Based on my research, apparently the long pixel clean is meant to be used manually very rarely, mostly if there is stuff like visible image retention. The TV will do it by itself after MANY hours of use (at least in LGs) Using it too often can (again, from what I've read and heard) lead to shorter panel life.
Sony's website for example says that you shouldn't run the long panel refresh more than like once a year on their OLEDs.
LG TVs (don't know how other brands handle this) run an automatic short pixel clean after every 4 hours of combined TV usage after you turn off the TV.
can you send me the link to buy the panel, i would like to try it out. my b7a has burn in as well, i dont wanna buy a new tv i wanna bring mine back to life
Hi . You have to go through your countries LG support site . My problem was I live on a small island and that was where the problem was . I gave up in the end as I didn’t want to pay several hindered Euros and not get the money back from LG . I really like the OLED but I won’t buy another . Good luck 👍
@@gsd32i Would it be expensive to have TV repair shop replace the panel?
@@goodiegoodygumdrops The trouble is the panel would cost so much that it would be cheaper to throw the lg in the skip and go and buy a new one!
plasma was too op
So what tv do you use right now?
Hi . I am fortunate that I have a bigger size version of the tv in a lounge that we don’t use . So I have swapped them over and so far the bigger tv has shown no signs of burn in but I suspect it will happen just like it’s smaller version . Still great tvs ……but a real shame ref the burn in .
how many hours did you put in this TV? you can check the number in product description and then clicking on device name
I’ll have a look . But totally not acceptable . Will not buy am
OLED again ! But the picture is brilliant .! 🙈
I buy It today at 250€ with burnin
Thanks for the offer but it’ll cost loads to ship it 🙈!
@@gsd32i i don’t wont your TV, I buy here in italy same TV at 250€ and have more bad burn, it can be see in red screen, in all other images work perfect! 👋