Fix a dead Sony Xperia (failed OTA) Not booting up the software update failed error

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  • Опубликовано: 11 дек 2024

Комментарии • 284

  • @nettube865
    @nettube865 2 года назад

    Bro just wanna give you my thanks for your 5 years passed video. So Helpful 🙏

  • @irsanfrianda5466
    @irsanfrianda5466 3 года назад +1

    Dude, thank you very much. I almost lost my hope, then i found your video and my xperia came to life again

    • @TechGuyCharlie
      @TechGuyCharlie  3 года назад

      Wow, its an old video, but I am glad to see its still being helpful 😊

  • @Mantis6396
    @Mantis6396 6 лет назад

    Worked for me however i had the issue where it did not show the software updated failed screen, i ran through process once which i left overnight and never finished, when i turned my phone back on it came up with the software error. One thing to note is to make sure you have the correct cable to connect your phone to your PC as when it was failing I tired a different cable and worked first time. Thanks for the video on how to fix this!

  • @Josehish
    @Josehish 2 года назад

    June 2022 and this still works. Thanks for the video and help

  • @varunnagpal2258
    @varunnagpal2258 7 лет назад

    Ok. I am trying this on my Xepria Z1 phone which suddenly became dead. The last time I remember it turned on was when battery was about to get exhausted. Since that time, I tried to charge it many times or boot it but it wont boot. I also tried pressing volume + power button it wont boot. But now I am trying this method. Now I can see Xperia Companion repairing it. I am just waiting for repair to finish and will see if it boots or not. I will keep you updated. Thanks for this good video demonstration

    • @TechGuyCharlie
      @TechGuyCharlie  7 лет назад +1

      Thanks, bro, from what I've read online this method works only if you have some charge left in the battery since your phone needs some power to flash the internal storage. After the flashing is complete, try plugging the phone into the charger and see if it charges. I hope it works out for you.

    • @varunnagpal2258
      @varunnagpal2258 7 лет назад

      I had not tried to fix my phone for several months. I thought maybe there was some hardware problem and so I didnt go to service center. The phone was just lying unused for many months. Just today I decided to to repair it. So I charged it for like 10 minutes during which I saw your video and then I decided to use your method with whatever battery charge was there. Just ~ 30% way through the repair in Xperia companion, the repair just gave some error and stopped. And then I figured out perhaps my xperia it ran out of battery during repair. I then left the phone charging on the wall outlet for the night. Seemed liked it wasn't repaired and I had to try to repair again in the moerning. But In the morning when I tried to power it on, to my surprise it booted for first time in several months and whats interesting is that all my content on the in-built memory was intact - a blessing in disguise :). So now my phone is repaired and all my content is still there. I am not going to try to hard reset (repair) it again because it seems to work properly and then there is this thing of restoring content.
      Thanks for your feedback and video again. Saved me lot of pain of time and money!

  • @mizv280787
    @mizv280787 Год назад +1

    when I try to connect my phone to xperia companion it says my phone locked, but i can't access the screen to unlock the phone, do you know how to solve this? Thank you

  • @Markusaur
    @Markusaur 7 лет назад +4

    oh you just saved my z3 bro.. i come across you vid during a last minute youtube trawl. my z3 bricked during a companion app update similar to yours.i was told it was an hardware issue and was expecting to have to get a new phone! but thx to seeing ur vid im now reinstalling all my favourite app on to it as i type... legend!! good karma and positive energies to you friend.. respect..

    • @TechGuyCharlie
      @TechGuyCharlie  7 лет назад

      Thank you, brother! I'm happy my video helped you out :)

    • @TheScience97
      @TheScience97 7 лет назад +1

      Tech Guy Charlie Thanks for the repair tutorial bro! My Xperia M5 has a certain glitch which makes it unusable and I just left it for 2 months which I don't know what to do with it. Then I saw yr vid and I tried to fix it using Xperia Companion....and it works! No more glitches and it runs smoothly again...Thanks again bro and u saved my phone's life...hats off to u! 😊😉😎👍🏻

    • @omarmohammed4555
      @omarmohammed4555 7 лет назад +1

      Tech Guy Charlie how can I update my xperia XA it says that system update failed it tryed it 5 times but it says the same.... Please fix this problem

  • @dimasbayu2630
    @dimasbayu2630 5 лет назад +2

    i've tried many times before, after i keep tryin and pray, it works ,thanks (Device Sony Xperia XZ SO-01J NTT Docomo)

  • @emelindamagnayeadajar3222
    @emelindamagnayeadajar3222 7 лет назад +1

    After pressing and holding and connecting my phone to PC there is no checkbox to be check in the "Important Information". Can you help me with this?
    REPLY

  • @JadenJPDB
    @JadenJPDB 6 лет назад

    Hey Charlie I have a z1 I upgraded it to 5.1.1 lollipop with the build 14.6.A.1.236 I was hoping that the battery would last longer and I was right the battery last so much longer no lags no bugs. I was thinking if you also own the z1 like me.

  • @SyahmiNaufal
    @SyahmiNaufal 4 года назад +8

    "software repair error" pls help me bro

  • @behzadhashemi989
    @behzadhashemi989 6 лет назад

    Hi, i have great problem in this procedure. my xperia z5 was on the exact conditions you said in the first of this video, but when i want to fix it with this procedure, at that step which have to press and hold the volume down key and holding it until the companion could recognize it or anything else, nothing occured, like the volume down key is not working or the phone is more dead. what should i have to do for repairing it? pls help me!!!!

  • @FranciscoSilva-ox9ij
    @FranciscoSilva-ox9ij 5 лет назад

    I did it on my Xperia X f5122, all right.
    But on the Xperia E4 e2124, failed and does not charge the battery. Will it work if I change the battery for a new battery?

  • @abelsousa1544
    @abelsousa1544 3 года назад +2

    muito bom, me salvou aqui, eu com a ferramenta na mão e levei pro tecnico, não resloveu e vi seu video, rapido resolveu, grato

    • @ligeirinhogameplay
      @ligeirinhogameplay 3 года назад

      mesmo não entendendo muito, tambem me ajudou bastante, estava desesperada achando que tinha perdido meu celular.

  • @botiguti
    @botiguti 4 года назад

    in my case, sony xperia companion sys that it requires the phone to be unlocked... that doesnt make sense since its bricked, do you know something about this failure?

  • @JohnGlamour
    @JohnGlamour 4 года назад

    It is alive again! Thank you !!! (Sony Xperia X)

  • @CloseOne
    @CloseOne 8 лет назад

    Can you verify if there's an issue with Windows 10? I've had trouble with it and Windows 7 seems to do a much better job for some reason? I don't think my Windows 10 PC ever downloaded the Android Driver or refused to.

  • @dowindramadhushanka8712
    @dowindramadhushanka8712 3 года назад

    Dear Friend.... This problem had in my Phone also..... i could repaired it with your vedio.... Thanks Bro ❤️

  • @diraimanti6026
    @diraimanti6026 6 лет назад

    I can not continue the repair because the bootloader has been opened, is there any way to fix it if you repair in the bootloader that is still locked?

  • @sukhendumondal2101
    @sukhendumondal2101 7 лет назад

    I have Xperia xa ultra dual Indian version even right now I'm not getting nought but when I'll seen your video I'm quite nervous could you confirm me when I'm getting android system update can I OTA update or not?

  • @VSX01
    @VSX01 7 лет назад +2

    how much time does it take to initialize?

    • @shrisuyash6714
      @shrisuyash6714 7 лет назад

      same here stuck at initializing ...

    • @shrisuyash6714
      @shrisuyash6714 7 лет назад

      after 8 hours its updated to 7.0 but this process really works ...

  • @mirul1423
    @mirul1423 7 лет назад

    I forgot my pin code. So, is it recommended for me to use the same method?

  • @Vicky70618
    @Vicky70618 7 лет назад

    hi bro I'm using xperia z3 plus dual battery drain fast u r repair method use means battery problem solved ah plz tell me bro plz

  • @MiJC94
    @MiJC94 7 лет назад

    You saved my life ... I did not know what to do with my z5 .. thanks for your video, I was very much oriented .. you are great. My regards, bro

    • @TechGuyCharlie
      @TechGuyCharlie  7 лет назад

      Thank you for the kind words Bro, I'm happy that my video could help you out! 😊

  • @rahman.utara.
    @rahman.utara. 4 года назад

    I try this PC comp methode.. But always failed updating android Oreo on my XA1 ultra. Any solution?

  • @lucastomas3695
    @lucastomas3695 3 года назад

    Hey bro, I have an Xperia Xz and I'm getting the error "uegetphoneinfomissinginfo" it's working fine but I want to do a software repair cuz some apps aren't working and the battery is performing bad... Everything else works on Xperia Companion, except for software repair, when the phone restart this message shows up.

  • @jomarlaura5707
    @jomarlaura5707 7 лет назад

    hi techguy, i have aproblem with my sony xperia m2, after the startup of my phone it only shows complete black screen. do you know how to fix this? thanks

  • @kamisatoayaka3375
    @kamisatoayaka3375 7 лет назад

    My Xperia XA 2016 stuck in a sony logo, so this method work or not?

  • @deidreterblanche119
    @deidreterblanche119 7 лет назад

    Thank you for the video charlie, I tried it but my phone shuts down as soon as the home screen appear. i cannot get it on and working long enough to operate the companion system repair. Any advise?

    • @TechGuyCharlie
      @TechGuyCharlie  7 лет назад

      You can repair the phone without booting up in Android! Just do exactly what I did in this video and everything will be good.. Oh yes, you need the battery level to be at least 30-40% to repair the phone.

  • @nagamanithemballi4900
    @nagamanithemballi4900 5 лет назад

    Is any data related to our prsnls files will be saved in pc

  • @opinionacavaz3813
    @opinionacavaz3813 6 лет назад

    did 1 4 a client, it swallowed my data, but it worked. Thumbs up bro

  • @AbhaySingh-po6op
    @AbhaySingh-po6op 3 года назад

    can i fix this by flashing official stock rom from sony website

  • @keisha5944
    @keisha5944 7 лет назад

    hey, I got to where the software had installed the repair software, I disconnected from the USB and turned it on, it looked like it was about to start, Sony icon lit up the screen, but then it went off. I thought maybe the phone was flat, I put it on charge, the red light would flash 3 times then repeat. but the phone wouldn't turn on. after a while of trying to turn it on and even re plugging the USB in to try again, the phone wouldn't do anything, the computer wouldn't even recognise the phone, it's now not even charging. any ideas what's up with it?

    • @TechGuyCharlie
      @TechGuyCharlie  7 лет назад

      I've never had this sort of a problem, anyways did you use the original charger and cable that came with the phone? It sounds like a dead battery to me since the software update completed successfully, still though it should at least charge while being turned off. Before the repair was your phone turning on? or had some problem?
      Try leaving it overnight on charge, if that does not fix it then its time to drop it off at Xperia care.

    • @keisha5944
      @keisha5944 7 лет назад

      Before I tried updating the phone and doing a software repair, yes it turned on, and worked fine as long as it was plugged in. Or as long as I wasn't using the phone it would stay charged. If the phone went flat and I put it on charge, it would straight away say there was a 100% full charge. I could leave it charging for hours and hours, but as soon as I took it off charge and trued using it, it would turn off within 5 mins. When my phone first played up, I was on the middle of watching a movie with my phone connected to the TV through a hdmi lead. The phone all of a sudden turned off, I had to do like a factory reset by holding the down volume and off button at the time, it turned back on, but since them to battery played up. Up until then I used the correct Sony charger. So comes today I try repairing it, I use the less I have been using on it lately, which isn't a Sony lead, but made no different with charging than when I was using it months back when it was playing up

  • @angieharpist
    @angieharpist 5 лет назад

    Thank you so much I was nearly in tears until
    this video!!

    • @TechGuyCharlie
      @TechGuyCharlie  5 лет назад +1

      I hope you were able to fix your phone 😊

    • @angieharpist
      @angieharpist 5 лет назад

      Tech Guy Charlie I was, yes! Thank you!! 😊

  • @alongbuildsgaming9938
    @alongbuildsgaming9938 2 года назад

    Mine got error when it almost finish, tried lot of times but still the same. I can't update my Sony Xperia Z3+ 5.0.2. Help

  • @Ovatg4025
    @Ovatg4025 7 лет назад +1

    You are a life saver! I was able to recover my phone perfectly with this thank you so much!

  • @dojando6003
    @dojando6003 3 года назад

    and what do I do, when the Xperia companionsais that I should recharge my phone but I charged it for 2 hours so it should be more or less full.

  • @humayunco2424
    @humayunco2424 7 лет назад +5

    Thanks to my Allah.
    My phone is now in more stable condition.

  • @elgonber8611
    @elgonber8611 6 лет назад

    Thank you very much brother, I was very scared and I saw many videos about flashtools to repair it but nothing worked. Seriously, thank you very much

    • @TechGuyCharlie
      @TechGuyCharlie  6 лет назад

      Thank you so much, bro! glad my video was helpful! 😊

  • @chanmanago
    @chanmanago 6 лет назад

    I download my software update then if im done to dl and i install after that will shut my sony then u see update or android logo. Then after 1/4 of updating, then automatically restarting. After open Always says software not install? How to fix this problem? Help me!!!!

  • @jaybhajiyawala
    @jaybhajiyawala 8 лет назад

    My phone can't detect by pc companion software then what should i have to do????Answer me as soon as possible.

  • @isamilkhan3137
    @isamilkhan3137 5 лет назад

    Sir I flash Sony Xperia X performance with 8.0 version my phone is docomo as 04 h a model number during this flashing procedure the flash tool hanged on closing day partition so I unplug my phone and my phone show the phone updating error please help me how it is possible my phone first Android version 7.1 upgrade with 8.0 generic version I means that docomo to global pigeon flashing during this procedure my phone is dead how it is repair

  • @awwad9314
    @awwad9314 7 лет назад

    Will it take one hour to complete the booting ?

  • @RobertForslund
    @RobertForslund 5 лет назад

    Awesome! Worked for my old Sony Xperia Z (6603)! =) Now I can keep using it as an emergency phone! ^_^

  • @rimat6636
    @rimat6636 6 лет назад

    please someone help me here.. I'm getting xperia connectivity UE_1404 UE update problem when repairing.. what to do? any suggestions would be really healpful

  • @lorenzoagravante7750
    @lorenzoagravante7750 7 лет назад

    this is great !! it works you just give me hope bro ! , i've spent a day to fix my sony xperia z1, luckly i saw youre video and it helps alot, keep it up ! cheers !

  • @shrisuyash6714
    @shrisuyash6714 7 лет назад +2

    Thanks a lot yaar you saved my life ...
    My z3+ back again ...

  • @malabc8647
    @malabc8647 7 лет назад

    same with u..and i do again but also stopped with this error .so how??can u tech me i need help..plz..

  • @rabarijaonaandry7944
    @rabarijaonaandry7944 3 года назад

    hello in the middle of the process it shows a dialog box as a repair error, what should i do?

    • @TechGuyCharlie
      @TechGuyCharlie  3 года назад

      Try it again, if it still does not work, you will have to take the phone to Sony for software repair.

  • @Xionlord
    @Xionlord 5 лет назад

    Im getting the error " software repair failed bla bla bla " What do I have to do ? Please help I have a z5 compact

  • @Матвей-и2ю8п
    @Матвей-и2ю8п 3 года назад

    Answer please. But what if my phone is running low? He does not want to restore it, since the charge is low.

    • @TechGuyCharlie
      @TechGuyCharlie  3 года назад

      Then you'll need to drop the phone off at sony service centre. No other option since the phone doesn't charge when plugged in.

  • @TEJASVISHARMA
    @TEJASVISHARMA 7 лет назад

    my xperia z bootloader is unlocked and when i connect it is giving me error cannot update as bootloader is unlocked

  • @haninnazzahro1437
    @haninnazzahro1437 4 года назад

    Hello bro, my battery is out of battery. Can it still be fixed?

  • @dianejobacudo3855
    @dianejobacudo3855 4 года назад

    mine was stuck, the app doesn't proceed after holding the volume key and connecting to the computer. No response at all.

  • @abdulbasheer8882
    @abdulbasheer8882 6 лет назад +1

    While repairing unfortunately my phone got disconnected..
    And after that when i connect it to pc it gets disconnected automatically..
    All i see is red led blinking when i try to connect it
    Please help!😢😢😢

    • @abdulbasheer8882
      @abdulbasheer8882 6 лет назад

      Please please please help me out😢😢😢😢😢😢

    • @TechGuyCharlie
      @TechGuyCharlie  6 лет назад

      How did that happen? loose cable? If your phone gets disconnected in the middle of factory reset it should not be an issue, I also had a situation where the phone got disconnected during a factory reset, all you need to do is do the entire procedure all over again and it should be fine.
      Can you recharge the battery? try with a different USB cable and try on a different computer?
      If nothing is working then you will need to take the phone to Sony service centre.

    • @abdulbasheer8882
      @abdulbasheer8882 6 лет назад +1

      Tech Guy Charlie
      Yes, it happened due to loose cable..
      I charged the phone for couple of hours then did the procedure again with same cable and on same computer, it worked for second time..
      And my phone is completely fine now!!😇😇
      Thanks a ton for such an informative video 😊😊

  • @awesome53559
    @awesome53559 6 лет назад

    Bro..my z2 is brick.. I'm i tried using this method.. The thing is when it tell u the steps for holding down volume down key for then connect to pc..after 10 seconds i get notification from pc saying "USB not recognized" how to fix that.. Please tell me

    • @TechGuyCharlie
      @TechGuyCharlie  6 лет назад

      Can you try it with a different USB cable?
      How did your phone get bricked and any idea how much battery was left before the phone got bricked?

    • @awesome53559
      @awesome53559 6 лет назад +1

      Tech Guy Charlie I used to have that phone that i gave it to my stupid brother who doesn't care about his phone.. He charge his phone with different chargers.. Told him so many times not to do that..i woke up and his phone was charging with Motorola nexus 6 charger and it was stuck on sony bootup logo..and it was literally burning 🔥.. I unplugged.. It wasn't turning on since the night b4 this happened.. I tried with different cables, cleaned the cables as well..tired on 4 different PCs. But it's not recognizing the USB..went to repairer and he said there might be a hardware problem..

    • @awesome53559
      @awesome53559 6 лет назад

      And I'm nore sure about the Battery through neither do my stupid brother

  • @idiamindadaoumee2505
    @idiamindadaoumee2505 7 лет назад

    Ouh .. It's a very good video. I've never experienced my sony like this .. But I fix it in the service center. Very nice work guys

  • @Bk0369
    @Bk0369 6 лет назад

    sir this solution work my xperia l1 your device verification failed how i solve this problem. please tel me.

  • @louiseshergold-baker8372
    @louiseshergold-baker8372 3 года назад

    I was using this method when the cable failed and ruined the update, it wont let me reinstall as it wants the passwork but wont activate to the password screeen or fingerprint scan z5 compact

  • @MrKshravan
    @MrKshravan 4 года назад

    My mobile (Xperia Ray) isn't detecting even if I hold volume down button and tried with multiple USB cables but no progress, Please help me.

  • @akbarpadmakun
    @akbarpadmakun 7 лет назад

    I can' install the xperia companion on my computer, any suggestion?

    • @TechGuyCharlie
      @TechGuyCharlie  7 лет назад

      Can you please tell me what error you are getting?

  • @thedevilmayfear
    @thedevilmayfear 5 лет назад

    After step 4 it's not proceeding to the next step automatically. What to do? Pls help

  • @leonardoaguiar8032
    @leonardoaguiar8032 4 года назад

    idk if someone will see this but I need help to fix my xperia XZs
    my XZs is a japanese model (SOV35 - AU), and for some reasons I tried to install a firmware of the western model (G8231) using Flashtool etc etc. (It is possible, i've seen tutorials using the exact same model than mine)
    In flashtool it said that the flashing process was finished and that I could unplug and reboot my phone
    It starts normally until the label "XPERIA" appears, but then it got stuck in this screen and I can't even turn off the phone
    Now i'm going to wait until the battery is drained to try to charge a little bit and try to use xperia companion

  • @muhammadrisnadi3107
    @muhammadrisnadi3107 7 лет назад

    May I know? how long to fix it?

  • @denbagus4062
    @denbagus4062 4 года назад

    thank you my cellphone came back to life

  • @nomi4193
    @nomi4193 5 лет назад +1

    cant proceed because the device is locked??? help :(

    • @RobertForslund
      @RobertForslund 5 лет назад

      If you haven't sorted it out yet, try running the PC Companion as an administrator! =)

    • @petyke66
      @petyke66 5 лет назад +1

      It says that because you connected the phone. Click on software repair without connecting the phone.

  • @rawdahbaynosa5046
    @rawdahbaynosa5046 8 лет назад

    i have a problem , while I was repairing my phone it does'nt success it state that "error code ueupdatefailed ue_2005 " what should I do?

    • @TechGuyCharlie
      @TechGuyCharlie  8 лет назад

      Can you try on a different computer? My laptop gave that exact same error while I was fixing my friends xperia phone, then I tried on desktop and it worked.

    • @setroflash3r333
      @setroflash3r333 6 лет назад

      i think is emmc faulty

  • @cartiliel2401
    @cartiliel2401 5 лет назад

    Thank you so much for sharing, this fixed my bricked Xperia XZ Premium.

    • @TechGuyCharlie
      @TechGuyCharlie  5 лет назад

      No problem :D Glad such an old video is still helping people out.

    • @High5Authentic
      @High5Authentic 5 лет назад

      My xz premium is rooted. Will this unroot it. The bootloader is unlocked. Please I just want to unroot it.

  • @roymiana4242
    @roymiana4242 7 лет назад

    it says repair failed. during the repair process. what to do?

  • @NebulaGamer
    @NebulaGamer 7 лет назад

    When you have this problem with the error message, how can you charge the phone?

    • @TechGuyCharlie
      @TechGuyCharlie  7 лет назад

      You can't.. Unfortunately. If the battery is dead, then only option is to send the phone to Sony for repairs.

  • @JohnQuincyGAdams
    @JohnQuincyGAdams 2 года назад

    my z3 died after updating ...it cann0t be detected even if i have 3 cables to make sure im not using a faulty cable...but it still cannot be detected...while my xz1 can be detected...

  • @boonies684
    @boonies684 5 лет назад

    Pc companion said i needed to unlock my device which i am unable to do so.. Help!!!

  • @andrescardozo3926
    @andrescardozo3926 7 лет назад

    Hi, is this method useful for z5?
    Greetings.

  • @nexhmiismaili5385
    @nexhmiismaili5385 7 лет назад

    dos this work for sony z5 premium please?

    • @TechGuyCharlie
      @TechGuyCharlie  7 лет назад

      Yes, it does. It works for all Sony xperia phones.

    • @nexhmiismaili5385
      @nexhmiismaili5385 7 лет назад

      This isn't working on my Sony Xperia z 5 premium

  • @seribu1cerita480
    @seribu1cerita480 2 года назад

    how to use old mobile phones that don't support sony companion?

  • @FRUIT_TASTIC
    @FRUIT_TASTIC 7 лет назад

    How it took the time to restorePhone Repair

  • @abdulhaseeb2609
    @abdulhaseeb2609 7 лет назад +1

    how to check my phone is 80 % CHARGED
    IT SAYS SOFTWARE REPAIR FAILED

  • @chanaperera4100
    @chanaperera4100 6 лет назад

    I was able to recover my phone perfectly with this thank you so much

  • @ronanhaokip3955
    @ronanhaokip3955 7 лет назад

    after fixing and losing my files and datas, can i recover and get them back again?? please help me.. i have many important things on my device

    • @TechGuyCharlie
      @TechGuyCharlie  7 лет назад

      Not really Bro, if your phone can't boot, it's going to be impossible to recover files from the internal memory. That's why I always take backup of important stuff.

    • @ronanhaokip3955
      @ronanhaokip3955 7 лет назад

      Tech Guy Charlie i followed your instructions and thank you i got my phone back. But its so unfortunate that i lost all my everythings on my phone. Everything and everything got disappeared. Im so disappointed. Is there a way i could recover them back even if not backed up?? Need help

    • @arundhatighosh8250
      @arundhatighosh8250 7 лет назад

      Hello TeCH GUY CHARLIE
      I cannot install the xperia companion software. Please help me to install it. Ist it was saying about some dll file error after downloading the windows KB2533623 update it is still showing me some error. My computer is running windows 7

  • @Lizy1337
    @Lizy1337 7 лет назад +1

    Well the fucking PC companion bricked the phone while I was trying to update my moms Xperia M4. All I get is the loading screen. And Now I have to factory reset it. Biggest bullshit ever. Anyway thanks mate.

    • @TechGuyCharlie
      @TechGuyCharlie  7 лет назад +1

      The exact same thing happened to me a few years ago! That is why from now on I always take a backup of my phone before updating it. Oh well, learnt it the hard way.

  • @Powerrade1770
    @Powerrade1770 5 лет назад

    My device is "locked" and i *can't* unlock because boot will freeze.
    Software *can't* update
    what i can do now?

    • @Powerrade1770
      @Powerrade1770 5 лет назад

      @AlamWeb i got the message " The Phone is locked" i must enable OEM into the developer menu, but i *can't*, because my phone crash while boot...
      I'm try more than 3 hrs with Xperia Flashtool brick the software so i hope i can unlock my phone...

    • @SyahmiNaufal
      @SyahmiNaufal 4 года назад

      @@Powerrade1770 did u find solution?

  • @anmolsharma2383
    @anmolsharma2383 8 лет назад

    xperia companion not detecting my Z ultra. Battery is too low. Keep getting disconnect, what should i do?

    • @TechGuyCharlie
      @TechGuyCharlie  8 лет назад

      I guess its time to go to service center... Your battery must have 10-20% charge for restore to work.

  • @Azartech1
    @Azartech1 4 года назад

    hey some one help me when im prees the down key and the program do nothing

  • @pranayswami2706
    @pranayswami2706 7 лет назад

    My Sony Xperia is attacked by virus and due to this my device is not working and Xperia not turning on what to do plz help me

  • @lukec9589
    @lukec9589 6 лет назад

    dude please help me
    is giving error
    my phone Xperia e1 dual d2114
    UEGetMissingPhoneInfo

  • @sothearithphon7794
    @sothearithphon7794 7 лет назад

    How to do more if it is not working ?

  • @cliffeddlerchrister9706
    @cliffeddlerchrister9706 5 лет назад

    sony companion cannot help this problem.
    i try change compatibility to windows 7/XP does not work.
    how i fix my phone x performance f8131, the problem is "the software update failed" the the phone turn off

    • @cobiam123
      @cobiam123 5 лет назад

      I have the same problem, but when the phone is connected sony companion show me that the phone is must unblocked. I dont know what to do. Help me please

    • @cliffeddlerchrister9706
      @cliffeddlerchrister9706 5 лет назад

      @@cobiam123 i solved it, im using software called xfirm. easy to use. 😊

    • @SyahmiNaufal
      @SyahmiNaufal 4 года назад

      @@cliffeddlerchrister9706 how did u do? pls help me

  • @helenfernando3305
    @helenfernando3305 6 лет назад

    after I try what you do my phone is now turn on but I cant setup its always say and my screen freeze saying unfortunately android home has stopped always saying that can you help me to fix this I also try 5 times to software repair

    • @TechGuyCharlie
      @TechGuyCharlie  6 лет назад

      Take it to Sony, might be some issue with the hardware. What model is your Xperia?

    • @helenfernando3305
      @helenfernando3305 6 лет назад

      @@TechGuyCharlie thanks for the feedback I already fixed my Phone using flashtools btw my phone model is xperia z5 softbank modelnumber 501s0

  • @mynameismrmeow
    @mynameismrmeow 3 года назад

    Mine xperia c5 like i change new battery it wont turn on or enter flashmode

    • @TechGuyCharlie
      @TechGuyCharlie  3 года назад +1

      I am guessing the new battery is totally flat?

    • @mynameismrmeow
      @mynameismrmeow 3 года назад

      @@TechGuyCharlie i check the voltage are 3.8V but the red LED are steady on

    • @TechGuyCharlie
      @TechGuyCharlie  3 года назад +1

      Leave it plugged into the charger for a couple of hours, otherwise you'll need to take it for repairs, because there is really nothing that can be done if the phone doesn't turn on.

    • @mynameismrmeow
      @mynameismrmeow 3 года назад

      @@TechGuyCharlie ok i try thanks man

  • @jdez033
    @jdez033 4 года назад

    my phone says is corrupt and can not be trusted.. any help??

  • @afaqprince969
    @afaqprince969 8 лет назад

    sir i have z5.. software repair error aa jata hai..tell me kya kron sir

  • @loganfong2911
    @loganfong2911 5 лет назад

    Thank you! Finally I saved my Xperia E4g!

  • @argieorilla4072
    @argieorilla4072 5 лет назад

    Can we used this also to xperia z2

    • @TechGuyCharlie
      @TechGuyCharlie  5 лет назад

      Yes, it works for every Sony Xperia phones.

    • @adamdrobnak607
      @adamdrobnak607 3 года назад

      @@TechGuyCharlie No it doesn´t. I tried it on my Z2 and the message repair error came up in Xperia Companion. How to fix it? Thx.

  • @zied4223
    @zied4223 5 лет назад

    I'm not getting the green led light. Just red light. Plz help

  • @nicherecords4188
    @nicherecords4188 8 лет назад

    Does it work for Sony Experia z

    • @TechGuyCharlie
      @TechGuyCharlie  8 лет назад

      Yeah it does! Works for all Sony Xperia phones.

  • @jocelalegrado1643
    @jocelalegrado1643 3 года назад

    Why is always failed when the installation is done??

  • @rigomolina4493
    @rigomolina4493 4 года назад

    a los que no los deja instalr software solo dejen aplanado encendido asta que acabe de instalar el software sin se soltar y jalara el movistar jala bien

  • @handrianguci8501
    @handrianguci8501 5 лет назад

    Could it fix my corrupt xperia?

  • @shmsajidh7722
    @shmsajidh7722 6 лет назад

    does this need internet
    to repair it dude.

  • @Melusi-jd7qk
    @Melusi-jd7qk Год назад

    My computer doesn't move to next step
    Only show the step to follow after the intializing process