IT: Level 1 Ticketing System Overview (Freshservice)

[@Jobskillshare]

Great job, I added this video to our ticketing system playlist

[@KevtechITSupport]

thanks!

[@sarahseruwagi6892]

I missed this Kevin.... I've
just tuned in now.....1000 thanks!

[@randeepsingh9356]

I'm waiting for your full depth video of the Ticking system in practical.
Thanks, for sharing.

[@eddieme2009]

helpful video.. thanks

[@Mrelias707]

Thanks Kev, it is interesting that after the live class with Jobskillshare, you still have the energy to package this. You duo are amazing., i appreciate the good work you are doing. I am right now on Lab lesson nr. 9. I hope to have all my VM ready and it will be time to catch up. Have a nice sunday.

[@KevtechITSupport]

thanks!

[@daoudi2522]

This was a great video Kev! Understanding the ticketing system theory is super important and practice comes automaticlaly :)

[@junio864]

Please in deph vid about ticketing system !

[@tiffanyt592]

These are so helpful!! I feel like if I just watch all these videos, take a few notes and practice working in the environments I should be good!! Hope I am right :)

[@KevtechITSupport]

A lot of people got a job in IT just watching my video. I have videos on how to talk in a job interview. Also have videos on how to fix your resume and other videos on how to make your own tech skills in helpdesk and add it to a resume.

[@katygonzalez2544]

Hi Kevin, thanks so much for this video is really well explained, exactly what i needed to understand. keep up the good work thanks again.

[@shabeelaboobacker352]

Very informative.

[@KevtechITSupport]

Thanks

[@waelalioueche2321]

thank you so much
u are the best

[@KevtechITSupport]

Thanks

[@shivonthadhani4738]

hey kevin, I like this video about ticketing systems it is very useful and informative. Requesting you to please upload a video on how to use ticketing systems effectively, ITIL V4 Process and a video on how to use Service Now Ticketing System.

[@KevtechITSupport]

You need a license for service now. I'm not familiar with ITIL 4 process, we don't really use that on my job environment.

[@iCharmCity410]

At my job we use a ticketing system called Footprints.

[@KevtechITSupport]

cool.

[@G4MEPL4Y62]

hey, Kev, I have a question about keeping logs and documentation, are they done on word or on the ticketing system?

[@KevtechITSupport]

Ticketing system, confluence or wiki page. Sometimes on a share drive for IT. Depends on the company.

[@trongnghia4854]

Hi Kev,
Thank you for the video. I like the PowerPoint. Can you please share the file?

[@KevtechITSupport]

Why do you want the file?

[@trongnghia4854]

@@KevtechITSupport I am studying IT. I want to digest it better when I go over the PowerPoint myself. Thank you Kevin!

[@KevtechITSupport]

@@trongnghia4854 this is what I created, you can just copy it on your own. I normally don't share PowerPoint presentations with other people.

[@trongnghia4854]

@@KevtechITSupport Thank you Kevin.

[@scotishdude]

"if it isnt in connectwise it didnt happen" - Every cheesy boss

[@KevtechITSupport]

haha.

[@sanaeverydaysunday5068]

Thanks for the explaination about this Kev. Btw, your last name "Apolinario" is a familiar last name in the Philippines, do you have someone related here?

[@KevtechITSupport]

It's actually Italian, a saint in Italy. I didn't know It's a named used in the Philippines, that's cool.