IT: Helpdesk Troubleshoot Real Life Tickets part 1-5

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  • Опубликовано: 31 дек 2024

Комментарии • 40

  • @bajrammalazezi7048
    @bajrammalazezi7048 9 дней назад +7

    I have attended your courses as well as Danish, and although I wasn’t lucky in IT support, I didn’t give up. By watching your videos, especially the ones for mock interviews, I got a Junior Network Engineer (intern) position. You are amazing! I hope to come to America in the future and have a coffee with you. Love you!

  • @shaneswing2016
    @shaneswing2016 9 дней назад +6

    Adobe is the worst. In my company's environment, Adobe reader is required on laptops, but it often conflicts with installing Acrobat Standard. We can install Adobe from the company portal app, but you can also log into employees Adobe account and download apps that way, which is confusing to people. Then when things don't work, you have to mess around with trying to Uninstaller programs and messing with reg editor because although you Uninstalled a program, some reg edit variable thinks software is still there. I didn't mention all the details or issues, but Adobe is my least favorite ticket to get.

  • @AfarTech
    @AfarTech 4 дня назад +1

    It would be good if we could explain in 1 video the things that can be difficult for us when we enter the real world and what we need kevin thanks.

    • @KevtechITSupport
      @KevtechITSupport  4 дня назад +1

      @@AfarTech i already have a video on this

    • @AfarTech
      @AfarTech 4 дня назад +1

      @@KevtechITSupport could u provide a link or title ?

    • @KevtechITSupport
      @KevtechITSupport  4 дня назад +1

      @@AfarTech ruclips.net/video/CtZ-mktORs4/видео.html

    • @AfarTech
      @AfarTech 4 дня назад +2

      @@KevtechITSupport thanks kevtech

  • @lordgeki8863
    @lordgeki8863 9 дней назад +3

    You’re the man! I hope to work alongside someone as informative and knowledgeable as you when I land my HDS job

  • @Phenom0100
    @Phenom0100 8 дней назад +3

    I love to see this work done! I currently work as an IT supoprt Specialist for a university. My job consists of a lot of work. I deal with scripting in python, wireless (monitoring the wirelss network and surveys), VOIP (installing phones, creating new accounts with new phone numbers), Switches (configuring switches, dataport activations), and hostmaster (DNS/DHCP registrations) work. I have some helpdesk experience from working with the System Admin of our Computer Science department when I was in college. I only did 5 months of helpdesk work and after college I got the position I have now that is more of a network admin role! I am hoping to become a network architect in the future! Seeinf this makes me want to brush up of some of the skills that I have missed!

  • @davidr4911
    @davidr4911 9 дней назад +2

    thanks for the knowledge kev

  • @Marvin-p5q
    @Marvin-p5q 8 дней назад +2

    Hi Kev,
    These videos are really helping me and i was wondering if you could add sys admin videos as I just landed this role! Thx Kev!

  • @rajendrapaudel8189
    @rajendrapaudel8189 10 дней назад +3

    These are nice helpful videos. Since 2020 multiple things has been upgraded. I hope we can see new recorded videos .

    • @KevtechITSupport
      @KevtechITSupport  10 дней назад

      @@rajendrapaudel8189 hopefully, new videos next year

  • @mdsohaghossain5946
    @mdsohaghossain5946 10 дней назад +2

    Thanks for the video. I will definitely watch it till the end.

  • @Marvin-p5q
    @Marvin-p5q 8 дней назад +1

    thx kev for the content, i was just wondering if you could go over some sys admin content, i really appreicate it keep it coming man!

    • @KevtechITSupport
      @KevtechITSupport  8 дней назад

      @@Marvin-p5q like what

    • @Marvin-p5q
      @Marvin-p5q 8 дней назад

      @@KevtechITSupport I guess typical tickets for sys admins on 365, i will search your channel for more i was just curious about it!

  • @hunger8096
    @hunger8096 10 дней назад +2

    Thank you so much sir kevtech.

  • @amdonut8091
    @amdonut8091 6 дней назад +1

    Not to be nosey but do you grind your teeth alot? I just noticed you seem to have large massetter muscles. I had it too and I got massetter botox and it really really helped. It also helped slim down my face and helped me look more attractive. I no longer get headaches from grinding my teeth.

    • @KevtechITSupport
      @KevtechITSupport  6 дней назад

      @@amdonut8091 I don't grind my teeth as much. Maybe in my old videos since I had braces awhile ago.

  • @eio1971
    @eio1971 10 дней назад +2

    Thanks Kevin

  • @kamruz360
    @kamruz360 10 дней назад +2

    Thanks so much

  • @steveabiola447
    @steveabiola447 10 дней назад +2

    Thanks for the tickets.

  • @TheA732
    @TheA732 10 дней назад +2

    🐐

  • @slydawg0811
    @slydawg0811 10 дней назад +1

    Thanks for the video!!! Is freshservice a free site?

    • @KevtechITSupport
      @KevtechITSupport  10 дней назад +1

      @@slydawg0811 that's free

    • @slydawg0811
      @slydawg0811 10 дней назад

      @@KevtechITSupport Keep up the good work!!!!!

    • @slydawg0811
      @slydawg0811 2 дня назад

      @@KevtechITSupport Do you create the scenarios in freshservice?

    • @KevtechITSupport
      @KevtechITSupport  2 дня назад +1

      @@slydawg0811 yeah

  • @ricaleedelgado7431
    @ricaleedelgado7431 10 дней назад +1

    I usually received this file has been deleted but no restore previous version even I waited for 1 to 2 days. how do you proceed on that?

    • @KevtechITSupport
      @KevtechITSupport  10 дней назад

      If it's work. That's on them and their retention policy for data.

  • @dj10schannel
    @dj10schannel 10 дней назад +2

    🤔

  • @AfarTech
    @AfarTech 4 дня назад +1

    It's great that you're back after a long time with a Help desk ticket. Kevin, if there's anything I can do to help you, I'd like to ask a question. And if you see this message, I'd like to ask a question. If you can, please drop me an email. Thank you.

    • @KevtechITSupport
      @KevtechITSupport  3 дня назад +1

      My email address is available on my website, linkedin profile and RUclips channel...

    • @AfarTech
      @AfarTech 3 дня назад +1

      @@KevtechITSupport Thanks Kev.