Full Tow Mirror Install: (1995-1998) C/K Trucks - Boost Auto Parts

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  • Опубликовано: 6 сен 2024
  • Link to product: boostautoparts...
    This video will detail how to install your Boost Auto Parts towing mirrors onto your 1995-1998 GM truck. This is for the 2015 style tow mirrors with running light, signal, and reverse lights. The video covers the door panel removal, the mirror mounting, as well as the wiring for all of the lighting features. The video covers the door panel removal, mirror installation, as well as wiring.
    Link to product: boostautoparts...
    All of the parts featured in this video are available from Boost Auto Parts including the mirrors with a variety of options including turn signal, running light, switchback (white running light, amber signal). Check us out at boostautoparts.com
    Fitment:
    1988 Chevrolet/GMC C/K 1500 Truck
    1989 Chevrolet/GMC C/K 1500 Truck
    1990 Chevrolet/GMC C/K 1500 Truck
    1991 Chevrolet/GMC C/K 1500 Truck
    1992 Chevrolet/GMC C/K 1500 Truck
    1993 Chevrolet/GMC C/K 1500 Truck
    1994 Chevrolet/GMC C/K 1500 Truck
    1995 Chevrolet/GMC C/K 1500 Truck
    1996 Chevrolet/GMC C/K 1500 Truck
    1997 Chevrolet/GMC C/K 1500 Truck
    1998 Chevrolet/GMC C/K 1500 Truck
    1988 Chevrolet/GMC C/K 2500 Truck
    1989 Chevrolet/GMC C/K 2500 Truck
    1990 Chevrolet/GMC C/K 2500 Truck
    1991 Chevrolet/GMC C/K 2500 Truck
    1992 Chevrolet/GMC C/K 2500 Truck
    1993 Chevrolet/GMC C/K 2500 Truck
    1994 Chevrolet/GMC C/K 2500 Truck
    1995 Chevrolet/GMC C/K 2500 Truck
    1996 Chevrolet/GMC C/K 2500 Truck
    1997 Chevrolet/GMC C/K 2500 Truck
    1998 Chevrolet/GMC C/K 2500 Truck
    1999 Chevrolet/GMC C/K 2500 Truck
    2000 Chevrolet/GMC C/K 2500 Truck
    1988 Chevrolet/GMC C/K 3500 Truck
    1989 Chevrolet/GMC C/K 3500 Truck
    1990 Chevrolet/GMC C/K 3500 Truck
    1991 Chevrolet/GMC C/K 3500 Truck
    1992 Chevrolet/GMC C/K 3500 Truck
    1993 Chevrolet/GMC C/K 3500 Truck
    1994 Chevrolet/GMC C/K 3500 Truck
    1995 Chevrolet/GMC C/K 3500 Truck
    1996 Chevrolet/GMC C/K 3500 Truck
    1997 Chevrolet/GMC C/K 3500 Truck
    1998 Chevrolet/GMC C/K 3500 Truck
    1999 Chevrolet/GMC C/K 3500 Truck
    2000 Chevrolet/GMC C/K 3500 Truck
    2001 Chevrolet/GMC C/K 3500 Truck
    1992 Chevrolet/GMC Suburban 1500/2500 (without rear defrost)
    1993 Chevrolet/GMC Suburban 1500/2500 (without rear defrost)
    1994 Chevrolet/GMC Suburban 1500/2500 (without rear defrost)
    1995 Chevrolet/GMC Suburban 1500/2500 (without rear defrost)
    1996 Chevrolet/GMC Suburban 1500/2500 (without rear defrost)
    1997 Chevrolet/GMC Suburban 1500/2500 (without rear defrost)
    1998 Chevrolet/GMC Suburban 1500/2500 (without rear defrost)
    1999 Chevrolet/GMC Suburban 1500/2500 (without rear defrost)
    1992 Chevrolet Tahoe/GMC Yukon (without rear defrost)
    1993 Chevrolet Tahoe/GMC Yukon (without rear defrost)
    1994 Chevrolet Tahoe/GMC Yukon (without rear defrost)
    1995 Chevrolet Tahoe/GMC Yukon (without rear defrost)
    1996 Chevrolet Tahoe/GMC Yukon (without rear defrost)
    1997 Chevrolet Tahoe/GMC Yukon (without rear defrost)
    1998 Chevrolet Tahoe/GMC Yukon (without rear defrost)
    1999 Chevrolet Tahoe/GMC Yukon (without rear defrost)
    2000 Chevrolet Tahoe Z71
    2000 GMC Yukon Denali
    1992 Chevrolet Blazer
    1993 Chevrolet Blazer
    1994 Chevrolet Blazer

Комментарии • 141

  • @Marsonpika
    @Marsonpika Год назад +6

    I have never seen someone remove a part so carefully yet aggressive 😂

  • @BADZ71
    @BADZ71 5 лет назад +12

    Great video guys! It is going to help a lot of people out

  • @joelaidler
    @joelaidler 3 года назад +4

    Seems way easier than I anticipated

  • @cybercamp2900
    @cybercamp2900 Год назад

    Thanks for the heads up!
    I got my mirrors from another supplier. Terrible instructions so I am glad that your video was posted. Many thanks for the help 🙏🏻

  • @petek6522
    @petek6522 5 месяцев назад

    I'm about to get my first chevy pickup (95) and going to do tow mirrors , great job on the video

  • @brettbeez
    @brettbeez 2 года назад +2

    Probably one of the best how to videos. 👍🏽 job. Just bought a 96 dually with these mirrors but none of the lights were hooked up so definitely going to do this

    • @boostautoparts
      @boostautoparts  2 года назад +1

      Glad we could help.

    • @mr.eervianlesmana9263
      @mr.eervianlesmana9263 2 года назад +1

      @@boostautoparts .can this tow mirror also be installed on a chevy s10?

    • @boostautoparts
      @boostautoparts  2 года назад

      @@mr.eervianlesmana9263 Unfortunately this will not work on an S10

    • @mr.eervianlesmana9263
      @mr.eervianlesmana9263 2 года назад

      @@boostautoparts .does anyone sell a tow mirror specifically for 2000 chevy s10?

    • @boostautoparts
      @boostautoparts  2 года назад +1

      @@mr.eervianlesmana9263 Not that we are aware of

  • @marklinley7949
    @marklinley7949 3 года назад

    Works better than I thought they would solid mirrors and easy to install

    • @cybercamp2900
      @cybercamp2900 Год назад

      Easy?
      There is zero room behind the mirror, and the stock wire is way too short! Might be my truck only🤨

  • @markh.2899
    @markh.2899 5 лет назад +1

    Yep, they're the best! I ordered Boost Tow Mirrors last night for my 2006/2007 Duramax LBZ and can't wait to get them on the Truck. I was sure to order the high-output led...

    • @trentopinto5
      @trentopinto5 4 года назад

      Its worth it! I ordered them on my mirrors, i don't think the normal ones would provide much night vision.

  • @williamdon3442
    @williamdon3442 Год назад

    Heat shrink and soldering give a nice end product. Butt connect works as well

  • @boostautoparts
    @boostautoparts  5 лет назад

    Link to product: boostautoparts.com/collections/tow-mirrors/products/1988-1998-tow-gm-mirrors?GM%20Install&Comment&RUclips

  • @brandonk6479
    @brandonk6479 3 года назад

    Mine don't have all the features yours has. But I figured out from watching you exactly what I needed to know. Thanks! The instructions sent with mine have absolutely horrible directions so wasn't exactly sure how to install the supporting bracket.

  • @AssassinSniper558
    @AssassinSniper558 5 лет назад +3

    Just a heads up to those considering buying these mirrors: they will shake on the 88-98's. I had a set of Chinese ones and Boost Auto Parts ones. They both shake all the same. It's not terrible but if you're anal about it, the shaking will annoy you. I will say that customer support is much better with Boost Auto Parts, and the options for customization are much better.

    • @taylorh3930
      @taylorh3930 3 года назад +1

      Ya I just did the cheap ebay ones they shake a tiny bit and can't ever get the mirrors adjusted exactly how I want plus don't know how to wire the defrost up they sent the wrong wiring harness diagram. I took my mirrors apart and sanded all the textured plastic down smooth and colored matched mine on my 98 they look sick.

    • @capt.reefer8388
      @capt.reefer8388 Год назад

      @@taylorh3930 did you ever figure out how to get the defrost working?

  • @TexasTruckguy
    @TexasTruckguy Год назад

    Thanks for showing us how.

  • @brainwashingdetergent4322
    @brainwashingdetergent4322 2 года назад

    I remember these when they were “NBS” trucks.

  • @Tr3ySw4g
    @Tr3ySw4g 5 лет назад

    I just got the mirrors I ordered in yesterday and as I was eyeballing the connectors I noticed the connectors for the tow mirrors are completely different from was on my truck. I have 8 pin connectors and these are 4 pin, but I chose the only option mirrors the website had for a 1999 K1500 Suburban

    • @boostautoparts
      @boostautoparts  5 лет назад +1

      SUV's & truck's with mirror defrost utilize a different connector. Contact our support team and they can get you squared away.
      If anyone is reading this after the fact and has OEM mirror defrost, please contact our team prior to purchase to ensure you get the correct mirrors.

  • @bradleynaffziger3200
    @bradleynaffziger3200 3 месяца назад

    Was that a diode you put for the orange wire connections? Cause i definitely didnt get that little black wire with the box on it

    • @boostautoparts
      @boostautoparts  3 месяца назад

      Can you tell me what time stamp in the video you're referencing?

  • @moycorral7870
    @moycorral7870 6 месяцев назад

    How can I hook them up to work w the running lights with no orange cable?

    • @boostautoparts
      @boostautoparts  6 месяцев назад +1

      If you opted for running lights when purchasing from us you would have the orange wire. If not, you'll need to add the feature using one of our harnesses. Give our team a call at 765-831-2830 so they can get you setup with the correct parts.

  • @donaldlong9649
    @donaldlong9649 4 года назад +1

    thanks so much solved my problems

  • @backyardboatracing1423
    @backyardboatracing1423 Месяц назад

    what if i have tripod mirrors and want to convert over?

    • @boostautoparts
      @boostautoparts  Месяц назад +1

      We don't have that upgrade path clearly defined as those style mirrors are drilled into the door in numerous places

  • @Bubblelover13
    @Bubblelover13 4 года назад +1

    I’ve been searching all day and I can’t find the answer....does anyone know how to run the white wire (reverse) thru the floor to the bottom of the truck so I can tap into the light green wire for the reverse? Please help.....I did see a light green wire next to the light blue and dark blue wires for the signals. Is that the same light green wire for the reverse?

    • @boostautoparts
      @boostautoparts  4 года назад

      You will need to route out through the firewall, then down to the frame rail.

    • @Bubblelover13
      @Bubblelover13 4 года назад

      Thanks I appreciate it

  • @tristanfoster109
    @tristanfoster109 Год назад

    My only question is for the reverse lights, you tap into that green wire than where’s the other end go too?

    • @boostautoparts
      @boostautoparts  Год назад

      Goes to the mirrors. Give our team a call at 765-831-2830 with any questions.

  • @cameronleighter9633
    @cameronleighter9633 2 года назад

    If mine didn't come with the turn signal box connector thing could I just use taps to tap into the blue wires

  • @moycorral7870
    @moycorral7870 6 месяцев назад

    What if my wires are black, red and purple

    • @boostautoparts
      @boostautoparts  6 месяцев назад

      Then the mirrors are not from us - so we'd recommend you contact the manufacture of your mirrors for installation instructions.

  • @gabrielbridges1940
    @gabrielbridges1940 10 месяцев назад

    How do you connect the window defroster?

    • @boostautoparts
      @boostautoparts  10 месяцев назад

      The C/K trucks aren't offered with mirror defrost.

    • @gabrielbridges1940
      @gabrielbridges1940 7 месяцев назад

      But aren't the mirrors that your selling heated?

  • @bananapuffcream1
    @bananapuffcream1 4 года назад +1

    Are they manual adjusting or will I get to keep my powered adjusting function like I have on my stock mirrors?

    • @boostautoparts
      @boostautoparts  4 года назад +1

      All of our mirrors are power adjusting.

  • @VaL-bw7vb
    @VaL-bw7vb 4 года назад +1

    can u please help???? mine has a purple wire and light blue..... where does the purple go?

    • @boostautoparts
      @boostautoparts  4 года назад

      Our mirrors do not utilize a purple wire, so unfortunately we are unable to assist with this. If you get our mirrors you can just follow this video for an easy install.

    • @VaL-bw7vb
      @VaL-bw7vb 4 года назад

      @@boostautoparts ok do u think sense one is light blue and the other is purple id just tap the purple into the dark blue?

    • @boostautoparts
      @boostautoparts  4 года назад

      @@VaL-bw7vb Unfortunately we aren't sure the function of those wires since they aren't from us. Sorry about that!

  • @alexwayniac
    @alexwayniac Год назад

    Did you have to wire the tow mirror lights in? Or is there a plug in the door they plug in? Mines a 94 with power doors and i was wondering if i ordered turn signal tow mirrors, would i have to wire them in for the turn signals on the mirrors to work

    • @boostautoparts
      @boostautoparts  Год назад

      You will have to wire the lighting features in - this video covers how to do it.

  • @aquamarinechevy
    @aquamarinechevy 2 года назад

    I just need to know where the purple and red wires terminate to please help!

    • @boostautoparts
      @boostautoparts  2 года назад

      Our mirrors do not come equipped with a purple wire. We would recommend reaching out to whoever you bought your mirrors from for guidance.

  • @skatinn
    @skatinn 5 лет назад

    Hey guys! So i have a problem. I have a 2018 chevrolet 2500 diesel and i have one time replaced the stock mirrors, with non power folding tow mirrors. These mirrors worked fine besides the reverse pods never turning on in reverse. I now have a new set of mirrors that are power folding and everything works including the folding, but my running lights on the back of the mirrors dont turn on besides when a door is open or when I’m using my blinker. My reverse pods are also not working. Please help! what type of harness do i need?

    • @boostautoparts
      @boostautoparts  5 лет назад

      Hey Cody,
      You need our modify door harness kit. Here is the link: boostautoparts.com/collections/wiring-harnesses/products/pnp
      Feel free to give us a call if you have any furthere questions.

  • @Bryce_2118
    @Bryce_2118 4 года назад

    Can u adjust both top and bottom mirrors electronically even though I have the regular mirror not towing mirror

  • @ryleyjhampton
    @ryleyjhampton 2 года назад

    Where did you run the reverse light wire ? 🤔 you show where it goes which is great but didn’t show how to run it there

    • @boostautoparts
      @boostautoparts  2 года назад +1

      You take it under the hood then along the frame rail.

    • @ryleyjhampton
      @ryleyjhampton 2 года назад +1

      @@boostautoparts perfect easy enough ! That’s exactly what i was thinking, thank you 🤟

  • @chasemcdaniel6192
    @chasemcdaniel6192 4 года назад

    Seems like a whole lotta work for just mirrors. Are there basic ones? I don't care much for blinking mirrors. Thanks.

    • @boostautoparts
      @boostautoparts  4 года назад

      At this time we only offer mirrors with lights for the OBS trucks

  • @jevonjohnson6395
    @jevonjohnson6395 3 года назад

    Great video but what tools did you use to actually tighten the bolts down

    • @boostautoparts
      @boostautoparts  3 года назад

      A flex head 10mm is needed for the one bolt.

  • @ac_gaming9674
    @ac_gaming9674 4 года назад

    Are the front amber lights just signal lights they don’t stay running?

    • @boostautoparts
      @boostautoparts  4 года назад

      We offer them as signal only or signal & running light.

  • @averagesouthtexan5269
    @averagesouthtexan5269 4 года назад

    How do you stop the turn signal and park like from flashing differently?

    • @boostautoparts
      @boostautoparts  4 года назад

      Our mirrors come integrated with modules pre-installed for the front light to operate as running light and signal.

  • @stemmedlawyer1721
    @stemmedlawyer1721 4 года назад

    If you get just power adjusting and turn signals, do you just have to plug them into the stick plug and you’re done?

    • @boostautoparts
      @boostautoparts  4 года назад

      The only feature that is typically plug and play on an OBS truck is power adjust if originally equipped.

    • @stemmedlawyer1721
      @stemmedlawyer1721 4 года назад

      Boost Auto Parts ok that’s all I wanted. I was gonna bypass the turn signal. Thank you

  • @brandonhamby6778
    @brandonhamby6778 4 года назад

    Are the orange wires going to the headlight switch for the heating?

    • @boostautoparts
      @boostautoparts  4 года назад

      No, those are for the running lights. Our OBS mirrors are not equipped with defrost because the OBS trucks weren't offered with defrost. We can offer it as an optional upgrade if you call us (765-831-2830)

  • @josephbloom7410
    @josephbloom7410 3 года назад

    Can you tap Into the light green under the steering wheel

    • @boostautoparts
      @boostautoparts  3 года назад

      Unfortunately not

    • @josephbloom7410
      @josephbloom7410 3 года назад

      @@boostautoparts What do you think about using these to connect the wires?
      www.walmart.com/ip/50x-New-Quick-Splice-Lock-Suitcase-Wire-Connectors-Electrical-Tap-Terminals-Tool/700226903?wmlspartner=wmtlabs&adid=22222222222353348806&wmlspartner=wmtlabs&wl0=e&wl1=s&wl2=c&wl3=75316673754758&wl4=pla-4578916210456592&wl5=&wl6=&wl7=&%20wl10=Walmart&wl12=700226903_10000016794&wl14=quick%20connect%20wire&veh=sem&msclkid=5c81381441c81da4c2d067cb809b2fc2

  • @devinw2533
    @devinw2533 3 года назад

    I bought them but I have a question my truck is manual doors and mirrors is there a way or switch I have to get to make them work?

    • @boostautoparts
      @boostautoparts  3 года назад

      You can wire in the lights and manually adjust the mirrors

    • @devinw2533
      @devinw2533 3 года назад

      So you can’t buy or something to use the power mirrors? @boostautoparts ?

    • @boostautoparts
      @boostautoparts  3 года назад

      @@devinw2533 We do not have an upgrade path to add power adjust

  • @jonbern5557
    @jonbern5557 2 года назад

    great video. Just wondering: where do you attach the white wires?

    • @boostautoparts
      @boostautoparts  2 года назад +1

      They get attached underneath the truck to the reverse light feed.

    • @gentrycleek8702
      @gentrycleek8702 Год назад

      Did you need new led relays or anything ?? I’ve made sure my mirrors work on a constant power source but when I hook the mirror wire to the splice connector for the passenger side the led in the mirror never comes on?

  • @connormooney-ks5zr
    @connormooney-ks5zr Год назад

    what should you use instead of a trim piece if you dont have one?

    • @boostautoparts
      @boostautoparts  Год назад

      Screw driver with a cloth wrapped around it to protect the surface you're prying on also works.

  • @zack3ry01iver6
    @zack3ry01iver6 4 года назад

    Obs Chevy Silverado went until 99. 99 is a half year

    • @davep6179
      @davep6179 4 года назад +1

      99 and 2000 both had obs(gmt400) and gmt 800 nbs.

  • @josevelazquez898
    @josevelazquez898 4 года назад

    Anybody know if Ford truck side mirrors fit suburban Chevrolet

    • @boostautoparts
      @boostautoparts  4 года назад

      Ford mirrors will NOT fit on your Chevrolet.

  • @hightalkswithej89
    @hightalkswithej89 4 года назад

    So what do I do about the signal lights wire

    • @boostautoparts
      @boostautoparts  4 года назад +1

      You will install it to the connector as shown in this video

  • @southernblood-fw6gy
    @southernblood-fw6gy 4 года назад

    When you buy these do they come as a pair or do you have to pay for them separately? Anybody have the info that I need

    • @boostautoparts
      @boostautoparts  4 года назад

      All of our mirrors come as a pair with a full 1 year warranty. The price listed is for a set.

  • @JamesSmith-or7ko
    @JamesSmith-or7ko 4 года назад

    My mirrors are light blue or dark blue I forgot but and purple......

    • @boostautoparts
      @boostautoparts  4 года назад

      Our mirrors do not utilize a purple wire, so unfortunately we are unable to assist with this. If you get our mirrors you can just follow this video for an easy install.

  • @VaL-bw7vb
    @VaL-bw7vb 4 года назад

    Mine didn't come with the connector piece with the fuse attached, how can I wire it?

    • @boostautoparts
      @boostautoparts  4 года назад

      We would recommend purchasing our mirrors to ensure everything works properly.

    • @austinsherwood7188
      @austinsherwood7188 4 года назад

      @@boostautoparts mine didn't come with that wire. Left with 2 blue wires for signals but don't have the connector and doesn't give any description

  • @bobskrt2139
    @bobskrt2139 2 года назад

    How did you run the white wires to the light green wire

    • @boostautoparts
      @boostautoparts  2 года назад

      You run it under the hood then along the frame rail.

    • @bobskrt2139
      @bobskrt2139 2 года назад

      @@boostautoparts my white wire is too short on the right side. Do you guys have pictures or videos of how you ran that wire under the hood

    • @boostautoparts
      @boostautoparts  2 года назад +1

      @@bobskrt2139 You can splice the RH white wire to the LH wire.

    • @bobskrt2139
      @bobskrt2139 2 года назад

      @@boostautoparts ok thank you, also my truck has a rubber piece between the door and mirror does that need to be left on my mirrors are being very squeaky and I thought that may be the problem.

    • @boostautoparts
      @boostautoparts  2 года назад

      @@bobskrt2139 Please send a picture of what you're referencing to support@boostautoparts.com for guidance

  • @dylanalli9175
    @dylanalli9175 3 года назад

    would these still work if my stock mirrors aren't powered?

    • @boostautoparts
      @boostautoparts  3 года назад

      Yes, you just wouldn't be able to utilize the power adjust feature.

    • @dylanalli9175
      @dylanalli9175 3 года назад

      @@boostautoparts so lights would just be wired to my day runners and turn signals, and its that simple?

    • @boostautoparts
      @boostautoparts  3 года назад +1

      @@dylanalli9175 You would wire the lighting features as this video shows.

  • @codymize526
    @codymize526 5 лет назад

    How does the reverse wire get wired in? Is that the light green wire?

    • @boostautoparts
      @boostautoparts  5 лет назад

      Yes. Reverse is tapped to the light green wire under the vehicle near the fuel filter.

    • @etaled
      @etaled 5 лет назад

      Boost Auto Parts I have a 97 Chevy and I’m stumped where should I run the revers light wire out from the cab.

    • @boostautoparts
      @boostautoparts  5 лет назад

      @@etaled You can run it through the firewall near the brake pedal.

    • @etaled
      @etaled 5 лет назад

      @@boostautoparts oh ok

  • @MonStruO72
    @MonStruO72 4 года назад

    Is there a reverse wire inside the cab??

    • @boostautoparts
      @boostautoparts  4 года назад +1

      On 1995-1998 trucks you will need to tap reverse like the video shows. This is the easiest way to get this working.

    • @MonStruO72
      @MonStruO72 4 года назад

      El_ Zamudio THX

  • @reverendxlt
    @reverendxlt 2 года назад

    If my truck only has manual mirrors... I don't need to remove the entire door panel, correct?

    • @boostautoparts
      @boostautoparts  2 года назад

      If you wish to wire in the lighting features you will need to.

  • @brandonhorn2243
    @brandonhorn2243 3 года назад

    Did you level the mirrors yourself?

    • @boostautoparts
      @boostautoparts  3 года назад

      Generally speaking, all mirrors except 99-07 GM sit 'level'. The reason the 99-07 mirrors tilt up is due to the body lines on the A-Pillar.

  • @3dwezzy740
    @3dwezzy740 2 года назад

    wym signal only

    • @boostautoparts
      @boostautoparts  2 года назад

      We offer mirrors that are turn signal only (no running light feature). Give our team a call at 765-831-2830 with any questions.

  • @SpringyShredz
    @SpringyShredz 2 года назад

    What are those rims called?

  • @justinc7362
    @justinc7362 4 года назад

    Well i dont have an orange wire i guess that kinda pisses me off

    • @boostautoparts
      @boostautoparts  4 года назад

      You will only have the orange wire if you purchased mirrors from us that are signal & running light or switchback. If you purchased signal only mirrors you won't have an orange wire (the orange wire is for running light).

  • @daniellamarr3434
    @daniellamarr3434 4 года назад

    Can these be mounted on a base model without the power mirrors or windows?

  • @bradycicatella634
    @bradycicatella634 2 года назад

    I got these mirrors from spec d and the did not send any of the wiring connections with them I am just wondering in you could list all the wiring connections?

    • @boostautoparts
      @boostautoparts  2 года назад

      We sell the fused splices by themselves on our website, or you can give our team a call at 765-831-2830

  • @Jearrohawk
    @Jearrohawk 3 года назад

    What do I do if I have signal only mirrors that are heated?

    • @boostautoparts
      @boostautoparts  3 года назад

      Please reach out to our support team with your order # for assistance