CrowdStrike/Microsoft crash BSOD blue screen BUG fix!

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  • Опубликовано: 19 окт 2024
  • The EndPoint security firm Crowdstrike just pushed a defective update to millions of Windows PC's around the world, and has caused massive IT outages across the globe. Here's a quick way to fix the BSOD crashes and get back into your PC!
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Комментарии • 248

  • @michaelbailey3853
    @michaelbailey3853 3 месяца назад +38

    I’m not affected but I want to say Thanks anyway. Keep up the good work!

  • @terryshipe609
    @terryshipe609 3 месяца назад +9

    While I personally was not affected by this, I did bookmark this video just in case. Thanks for getting this out.

  • @jimcabezola3051
    @jimcabezola3051 3 месяца назад +7

    Short. Sweet. Impossible to beat! This is an EXCELLENT tutorial on the solution to a problem! Mahalo!

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +2

      Thank you,my friend 💪

    • @jimcabezola3051
      @jimcabezola3051 3 месяца назад +1

      @@AskYourComputerGuy I could actually quote this out to a lady behind the counter at my breakfast place who was having problems with BSODs. She was less panicked, because of this. Aloha!

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +2

      @jimcabezola3051 awesome, thanks for sharing!

  • @mr.boniato6402
    @mr.boniato6402 3 месяца назад +22

    For those who are worried, If your computer does not have CrowdStrike Falcon Sensor on it, you will be fine and can continue installing Windows updates. Only systems with the Falcon Sensor were impacted.

    • @rtcurtis5858
      @rtcurtis5858 3 месяца назад +2

      Where would someone have gotten the falcon sensor?

    • @marty8370
      @marty8370 3 месяца назад

      @@rtcurtis5858 Its services for major businesses, not generally for home use

    • @tomorrow6
      @tomorrow6 3 месяца назад

      The blue screen will mention csagent.sys. Note many machines are fixable by restarting but many are not.

    • @charliesretrocomputing
      @charliesretrocomputing 3 месяца назад

      What is the Falcon Sensor?

    • @mr.boniato6402
      @mr.boniato6402 3 месяца назад +2

      @@charliesretrocomputing It's part of the CrowdStrike software. It's a security service you have to pay for, so normal users do not have this installed on their computers. It's mostly used in companies.

  • @lyricists
    @lyricists 2 месяца назад

    Thank you for saving me from the long queue at the IT Department this morning!
    Amazing and helpful video!

  • @CanuckDividends
    @CanuckDividends 3 месяца назад +3

    Thanks for the early warning and quick advice. Keep up the great work that you always do

  • @johnbowles4754
    @johnbowles4754 3 месяца назад +2

    Thanks for letting us know about this issue, keep up the great work Scott 👍

  • @KarlieMildraed
    @KarlieMildraed 3 месяца назад +2

    Didn't require the info but watched anyways. Thanks for the video to help others. I feel for those that don't or didn't know about Bitlocker stuff. Add: I keep calling it Counterstrike. All the best, Computer Guy!

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +3

      LOL I did the same thing when filming this morning 😂

  • @CycloneCyd
    @CycloneCyd 3 месяца назад +5

    I'm okay (Jack) but thanks for sharing

  • @DominicMazoch
    @DominicMazoch 3 месяца назад +1

    I like the smiling Guy Falkes mask! Kinda fits the situation.

  • @dannyboyz7061
    @dannyboyz7061 2 месяца назад +1

    Can't get into safe mode. Nothing to do with bitlocker. When I get to the page to hit 4/f4 to boot into safemode it goes to a blue screen and fails to do so, starts all over

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 месяца назад

      That's not good. Safe mode is the most basic Windows functionality that runs with very few drivers. If you can't get into safe mode, you either have a hardware issue (I'd suspect RAM based on what you've said) or likely a damaged or corrupted Windows operating system

  • @myninja9er
    @myninja9er 3 месяца назад +2

    What if you can't even get to Advanced Options to get to safe mode? After repeated restarts, it's a dell optiplex 5060 I believe, I get some options but nothing about booting up. Finger banging f12 gets me to a menu with boot options but the one that should take me to the "Advanced Options" reverts to BSOD. Unfortunately, my company's help desk won't provide their image of windows to make a recovery drive to get to Windows RE..and I can't just use any other windows image

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 месяца назад

      You could always wipe it clean and take the "company" out of it:
      Wipe your hard drive and reinstall Windows CLEAN | remove all VIRUSES! Full walk thru
      ruclips.net/video/jN6zir-M_WY/видео.html

  • @KingMaster-u1t
    @KingMaster-u1t 2 месяца назад +1

    Mine stopped working a day or two after the problem, Is it still because of the Microsoft problem or is it something else?

  • @P_Arra
    @P_Arra 3 месяца назад +5

    Great video!!❤🎉

  • @ShanMichaelEscasio
    @ShanMichaelEscasio 3 месяца назад +1

    Thanks for this! Havent opened my laptop for days tho as im just eaiting gor my project collaboration team to finish their parts before i start doing the cintinuation of mine..so havent checked if im affected. But i'll keep this link and video anyway in case i am affected.
    Thanks!

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      Good deal. Please keep the community updated either way 👍

  • @Sylvan_dB
    @Sylvan_dB 3 месяца назад +1

    It pretty much only affected people with "managed" (by their company IT) computers, of whom many would not be able to reboot in safe mode.

  • @davinp
    @davinp 3 месяца назад +1

    Washington DC's Metro subway computer system and NBC4 Washington TV station were down. This is a global outage and affects both Windows 10 and Windows 11

  • @fernandocanepari3795
    @fernandocanepari3795 3 месяца назад

    Millions of people depending on a single file... That's incredible!

    • @Andre-zd8ke
      @Andre-zd8ke 3 месяца назад

      All operating systems rely on some individual but essential files to work. It such a file gets corrupted the system cannot continue (at least the instance the user is using). It's how the operating system handles the inevitable shutdown that differs (just crash or a more ordered shutdown) and in my experience MS Windows is the least sophisticated of the lot.

    • @fernandocanepari3795
      @fernandocanepari3795 3 месяца назад

      Not all operating systems rely on single files to operate successfully, but most modern operating systems have essential files that are critical for their functionality. If one of these essential files gets corrupted, the impact can vary depending on the file's role and the operating system's design. In windows, most critical ones are:
      kernel (ntoskrnl.exe), the bootloader (bootmgr), registry hives (SYSTEM, SOFTWARE, etc.), and various system DLLs (e.g., kernel32.dll, user32.dll). I understand if one of them gets corrupted to get a BSOD, but not for this one, It was under a specific folder inside windows32/drivers...

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      Agreed!

  • @Amondinium
    @Amondinium 3 месяца назад +1

    Luckly we didn't install the latest windows update on our servers and computers but thank you anyway !

  • @kusumashivaram5573
    @kusumashivaram5573 3 месяца назад +2

    Hey, I’m getting the blue screen but can’t find crowdstrike directory anywhere

    • @HardikJindal-ps8gb
      @HardikJindal-ps8gb 2 месяца назад

      Sam

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 месяца назад

      Start here and you can possibly get back into Windows!
      How to fix ANY Windows problem with the built-in repair tool
      ruclips.net/video/i-QHtJGAXgI/видео.html

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 месяца назад

      Start here, this might help you get back into Windows:
      How to fix ANY Windows problem with the built-in repair tool
      ruclips.net/video/i-QHtJGAXgI/видео.html

  • @QuantumKurator
    @QuantumKurator 3 месяца назад +3

    It was a pretty simple fix actually. You just need to do a billion times.

    • @QuantumKurator
      @QuantumKurator 3 месяца назад +1

      Can somebody please fact check this for me: CrowdStrike allows admins to set a policy of performing client updates to n-1 or n-2:
      If an organization had set their update policy to n-1 or n-2, they would have been using a previous version of the update rather than the latest one that caused the issue.
      Given that the issue was isolated to the most recent update, using an earlier version (n-1 or n-2) would likely have avoided the problematic update and thus prevented the outage.

  • @LimitLegends
    @LimitLegends 2 месяца назад

    None of my PC troubleshooting options are working, I can’t uninstall the updates because it says it ran into a problem, my safe mode sends me back to the blue screen every time and I can’t reset my pc because it keeps saying there was a problem resetting.

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 месяца назад

      I would start with the troubleshooting steps I've outlined here:
      How to fix ANY Windows problem with the built-in repair tool
      ruclips.net/video/i-QHtJGAXgI/видео.html

  • @gillo9070
    @gillo9070 3 месяца назад

    you're the best bro... much love from Québec Canada🙏

  • @yasminfinlay8018
    @yasminfinlay8018 2 месяца назад

    I have been getting blue screen again and again since that day. I am just an ordinary user that does not run a business but bizarely a blue screen event happened around the time the "bug" happened I was hit by a blue screen - since then everytime I try to repair whatever it is that is causing it I am unable to as somewhere along the way of the repair I get a blue screen and the "repair" gets interupted. Also I have been blocked by locks on certain folders which prevents the various functions used to repair "corrupted" folders. What I would like to know is whether the Croud strike event has affected the "Ordinary User" as well? I am totally confused as no on has said so and yet I see advice after advice on how to fix the issue. As far as I can make out I do not have Croud Strike on my computer.

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 месяца назад

      Sorry to hear that. I'd start here and see if any of these troubleshooting steps help get you back into Windows:
      How to fix ANY Windows problem with the built-in repair tool
      ruclips.net/video/i-QHtJGAXgI/видео.html

  • @jitendradugga923
    @jitendradugga923 2 месяца назад

    In my pc crowdstrike file c-000000291*.sys no showing

  • @Arachnoid_of_the_underverse
    @Arachnoid_of_the_underverse 3 месяца назад

    The 15 reboots could be related to the crowdstike software itself deleting, modifying or deleting the file thus removing the problem.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      Microsoft releases some of the dumbest advice ever publicly (sigh)

  • @thomas1699
    @thomas1699 3 месяца назад

    Why would this effect some but not others? My laptop was not on. Can I just boot up and deliberately avoid updates?

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      This only directly affected Windows users that connect to Enterprise managed servers (ie: larger companies). The majorly of Windows users aren't affected, but the global ripple affect is the people that use the services that these companies provide (credit card processing, air travel, emergency services, grocery chains, etc). So everyone will "feel" the pain for a bit even if your computer boots fine 👍

  • @RocketLR
    @RocketLR 3 месяца назад

    Got some damn VMs in a ESXi Cluster that dont get the startup options :S

  • @darrenoleary5952
    @darrenoleary5952 3 месяца назад

    This whole Crowdstrike issue really only applies to large business/companies/corporations that have Crowdstrike installed on their computers, not the average home user or small business, so therefore, those user-bases would not be affected.
    For BitLocker, which should be used by large business/companies/corporations, the unlock code is only available through their IT departments. The average employee would not readily know the required code.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      Agreed for the most part. Crowdstrike is used by 300 of the top 500 Forbes companies, but even my wife, who works for a smaller company, was affected. But yes, for the home user, likely not.

  • @rockingnick
    @rockingnick 3 месяца назад +1

    I have used safe mode and gotten in, but my computer has no crowdstrike folder or C-×××××× file

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      Then you are good to go!

    • @zibsckta
      @zibsckta 3 месяца назад

      Mine too, but still shows the BSOD

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      Then you should troubleshoot your system using Windows tools. Here's how: How to fix ANY Windows problem with the built-in repair tool
      ruclips.net/video/i-QHtJGAXgI/видео.html

  • @ronnyb5890
    @ronnyb5890 3 месяца назад +2

    thanx for the fix, i'm not affected but its always useful, one question though, with my new laptop i've set up a local account, however, bitlocker did encrypt my OS drive, so i went to microsoft signed in, went to where the bitlocker codes are stored, but its empty
    so if i ever have a problem i will need to install everything again, i didnt asked for my drive to be encrypted, and certainly not on a local account, do you gave a fix for that Dave? can i find my code on my computer? cheers mate

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +2

      Create a Microsoft account on that pc, just to "connect" it to Microsoft. That will upload the key to your account. Once it's there, you can delete the Microsoft account 👍

    • @D.von.N
      @D.von.N 3 месяца назад +1

      You can easily decrypt your system via a command in the terminal as admin: 'manage-bde -off C:' After it finished double check: 'manage-bde -status C:'.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +2

      @D.von.N from my understanding, that still requires the BitLocker key to work

    • @ronnyb5890
      @ronnyb5890 3 месяца назад

      @@D.von.N tried it, didnt find any sort of key

    • @D.von.N
      @D.von.N 3 месяца назад

      @@AskYourComputerGuy It didn't need mine. I also found my used space on the disk encrypted without my knowledge or initiation. That command decrypted it, BEFORE I had any problems. Like the person asking about the bitlocker key and not being affected.

  • @realdudeperfect
    @realdudeperfect 3 месяца назад

    Why can’t I see startup settings? I have a “system image recovery” option instead

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      Do you have BitLocker enabled? I've seen that happen when BitLocker is enabled and then "skip drive" is selected at the recovery key prompt

    • @realdudeperfect
      @realdudeperfect 3 месяца назад

      @@AskYourComputerGuy yeah I do have bitlocker enabled

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      @realdudeperfect that's why you don't have all available options. Once you enter your key, you can get the troubleshooting menus as normal

  • @drsysop
    @drsysop 3 месяца назад

    It affected Windows 11 PC's. I just did a system restore & fixed mine.

  • @Bucko-91
    @Bucko-91 2 месяца назад

    When I try doing the safe mode opinion it gets me to the blue screen again

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 месяца назад

      Perhaps you should boot to a Windows installer to troubleshoot the issues:
      [2024 MEGA update!] 2 USB boot drives EVERY Windows user should make before it's too late!
      ruclips.net/video/pi3haU6h1es/видео.html

  • @mikeh7704
    @mikeh7704 3 месяца назад +1

    Why is the size of the sys file 0 KB (2:05)?

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +4

      Good catch. Demonstration on a different PC. The file size is actually around 40kb. Very small

  • @JasonWestaway
    @JasonWestaway 2 месяца назад

    Hi Scott, Some advice, please. A lot of friends of mine are asking me to go Linux. Would that be an option?

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 месяца назад +1

      Linux is (and always has been) a good option...assuming that the things you do daily can be done on Linux. I'm actually making an upcoming video about exactly this! Basically it's a "could I switch from Windows to Linux for my daily pc?", taken from my perspective based on my needs, as well as the average user's needs. Should be interesting!

    • @JasonWestaway
      @JasonWestaway 2 месяца назад

      @@AskYourComputerGuy Thanks Scott, that sounds like an interesting video. Will be sure to be on the lookout and keep an eye out for my bell notifications

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 месяца назад +1

      @JasonWestaway I appreciate that 👍

    • @JasonWestaway
      @JasonWestaway 2 месяца назад

      @@AskYourComputerGuy you welcome. 👍

  • @Lederius18
    @Lederius18 3 месяца назад

    As I sit here, my PC is still looping. I can’t get it to give me the advance setting options. Nonetheless, I appreciate this video and think it will help when it does.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      You can always boot to a utility disc and get into the file system that way. Here's how:
      [2024 MEGA update!] 2 USB boot drives EVERY Windows user should make before it's too late!
      ruclips.net/video/pi3haU6h1es/видео.html

  • @ivory404
    @ivory404 3 месяца назад

    my personal PC is down too, so this outage affect personal PCs too? i can't even get into Safe Mode after restarting 100 times... now my pc is at a repair shop

    • @thecatd6968
      @thecatd6968 3 месяца назад

      first of all, how the heck did you get crowdstrike falcon sensor on your personal computer not on your work computer. The software is not something that the public users can freely download and use. It's for business and stuff. You have to email them with your company/business to request a demo.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      @thecatd6968 correct

  • @kozoshizo806
    @kozoshizo806 3 месяца назад

    I have this problem but when i turn on safe mode it gose back to the choose an option menu i have tried everything nothing works.

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 месяца назад

      Sounds like you might need a full wipe and reload. Here's how:
      Wipe your hard drive and reinstall Windows CLEAN | remove all VIRUSES! Full walk thru
      ruclips.net/video/jN6zir-M_WY/видео.html

  • @sedky69
    @sedky69 Месяц назад

    Great video. Do you know if it affects Windows 8?

  • @steveadams7592
    @steveadams7592 3 месяца назад

    Sounds like there's going to be some IT job openings at CrowdStrike.

  • @dub2562
    @dub2562 3 месяца назад

    I never get the Recovery options, it keeps trying to reboot and getting the BSOD

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      if you are a victim of the crowd, strike debacle, you’ll need to have your IT department handle it

  • @brandi9963
    @brandi9963 2 месяца назад

    Why is my computer saying dsp or dps (it closes and shuts down fast so I can’t remember exactly) but says stop code watchdog.. it’s my 11 year old sons computer and he is devastated. It shuts down when trying to turn on and has a blue screen. It said that we had to wipe the hard drive so we did and now when we try to set the computer back up, it keeps showing the blue screen and shutting down before we can do anything except for English and try to connect the Wi-Fi. I hope you respond 💔💔💔

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 месяца назад

      I think you're referring to a DPC Watchdog violation. This should help:
      allgoodkeys.com/how-to-resolve-the-dpc-watchdog-violation-error-in-windows/?gad_source=1&gclid=Cj0KCQjw-5y1BhC-ARIsAAM_oKkx-YaZEArYnzZb-m6GfB97k-nUIJujEa4hwfsAPsXhJLwpbuZ43OwaAhKKEALw_wcB

  • @aidenzhu7535
    @aidenzhu7535 3 месяца назад

    I'm not sure why but I have a couple 100 of those C 001 things do I delete all of them?

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      If your computer is booting normally, no. They are probably repaired updates and should be fine. If it's not booting correctly, yes.

  • @JasonWestaway
    @JasonWestaway 3 месяца назад

    Hey Scott, thanks for the info, I have not been affected by it. Should I still delete that file?
    Yes here, banks, cell phone networks as well as ISPs have been down or with intertermitint services
    Thanks for the info.
    Take care

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +2

      Negative. If everything is working, leave it alone 👍

    • @JasonWestaway
      @JasonWestaway 3 месяца назад

      @@AskYourComputerGuy Thanks was double-checking...

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +2

      @JasonWestaway smart 👍

  • @carpecanem611
    @carpecanem611 3 месяца назад

    Tell me again why we have antivirus software?

  • @rhondae8222
    @rhondae8222 3 месяца назад

    Great video. Thanks!

  • @AS-uw4mx
    @AS-uw4mx 3 месяца назад

    I am affected but now PC says operating system not found and am not able to do anything

    • @thecatd6968
      @thecatd6968 3 месяца назад

      You should probably contact your IT team for that if you are on a company. Otherwise, i might start wondering how did you get crowdstrike sensor on your personal pc which the software is not publicly available for download for normal users.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      Agreed

  • @smiley987987
    @smiley987987 3 месяца назад

    I am in a constant loop of restart, unable to even log in before system goes to restart not allowing me to get to safe mode

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +2

      That's what happens. Power on and off multiple times, you'll get to the advanced repair menus

  • @rtcurtis5858
    @rtcurtis5858 3 месяца назад

    I have three windows 11 computers. They run on windows 11 home version and I have yet to run into this problem. Where would I have picked up such a problem if I would’ve found it?

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      Through Microsoft 365 apps or a workplace connection to Microsoft cloud servers

  • @johnpedersen8387
    @johnpedersen8387 3 месяца назад

    Thanks for the video. I'm not affected to it. Maybe a Live cd with Windows 10 PE could have fixed the issue too, by deleting the file that way.? 🙂

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      Absolutely, as long as you either a) don't have BitLocker enabled or b) have your BitLocker key handy

  • @tame248jump5
    @tame248jump5 3 месяца назад

    i have a question, ehat do i do if i choose the option to boot into safe mode but it still gives me the blue screen?

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +2

      If you can't boot into safe mode, you have bigger problems than this Crowdstrike issue. That's a basic core component of Windows that should always work. I'd recommend doing some Windows troubleshooting

  • @nicoleman4181
    @nicoleman4181 3 месяца назад

    I need help it doesn't allow me to input the product key

  • @RandomeContent-p2q
    @RandomeContent-p2q 3 месяца назад

    What if you’re using Windows mobile?

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      Not sure but Windows is Windows, so I'd say it could still affect the mobile platform

  • @bretfuzz925
    @bretfuzz925 3 месяца назад

    I am one of the unfortunate ones that can’t fix this without my IT department as they have my C drive bit locked and I don’t have the key. Even better is that the IT department is out of state.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      You have my sympathy...thankfully, you should still be getting paid while they get around to you 👍

  • @nokoh3814
    @nokoh3814 3 месяца назад

    I am affected by this issue and tried your fix, but every time I get to the drivers folder there seems to be no CrowdStrike folder. Yet I remain unable to log in to my computer. what should I do?

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      Look for that file name under just the drivers folder. If it doesn't exist, you might just need to try a system restore - it's worked for others

    • @nokoh3814
      @nokoh3814 3 месяца назад

      @@AskYourComputerGuy Unfortunately I can’t restore the pc since I didn’t create on before this issue. Will this issue fix itself soon or should go see a technician

    • @realityiscoming
      @realityiscoming 3 месяца назад

      @@nokoh3814 Try to delete crowdstrike agent/service. I don't remember the exact command, you can google it.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      @nokoh3814 if you don't have an IT support team, a local tech can fix this in about 4 minutes start to finish

  • @mMaddY-re1zx
    @mMaddY-re1zx 3 месяца назад

    If we don’t have the crowdstrike file what should we have to do ??

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      Nothing. You should not be affected at all

    • @mMaddY-re1zx
      @mMaddY-re1zx 3 месяца назад

      @@AskYourComputerGuy i m not affected but my computer is fully affected at all

  • @thepakcolapcar
    @thepakcolapcar 3 месяца назад

    the problem with this BSOD is that it not letting me to a stage where I can get is rebooted. Any idea what I can do?
    Also I am hereing eventually it will be fixed. The only way to know it fixed for an individual will that computer will be back started normal automatically?

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      Turn off/hard shutdown multiple times until you get the advanced repair option. May take 5-6 attempts but it eventually will come up. The update (rollback) may or may not happen because the file has to be removed or replaced, but that can't happen if you can't get online. This fix is the fastest solution for most people 👍

  • @arvindgopal7990
    @arvindgopal7990 3 месяца назад

    I do not have crowdstrike but still I got BSOD screen with critical_process_died error. Something changes happened early this morning, during restoring it says that Language Pack Removal occured this morning. I am not able restore the system before this update. Please help. My system has Windows 11 home edition.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      You can use a Windows installer disc to access troubleshooting menus, where you can do a system restore. That should take care of it. Here's how:
      [2024 MEGA update!] 2 USB boot drives EVERY Windows user should make before it's too late!
      ruclips.net/video/pi3haU6h1es/видео.html

    • @arvindgopal7990
      @arvindgopal7990 3 месяца назад

      @@AskYourComputerGuy can you please tell me how to restore the system or fix the issue after using the boot drives

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      @arvindgopal7990 I cover all the different repair utilities in thia video walk through:
      How to fix ANY Windows problem with the built-in repair tool
      ruclips.net/video/i-QHtJGAXgI/видео.html

  • @vishnuprasad10001
    @vishnuprasad10001 3 месяца назад

    after entering to safe mode user will able to delete file inside the c:\windows\drivers

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      Yes. Just follow the exact instructions and then reboot

  • @johnwesley256
    @johnwesley256 3 месяца назад

    Good job 👍

  • @_mikishi_
    @_mikishi_ 3 месяца назад

    If I have bitlocker on, and use Ventoy or Hiren to go in, will I be able to see that file?

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      Negative. BitLocker encryption will still lock the drive down, regardless of how you access it. Unfortunately, BitLocker works too well in that regard. That's what it's designed to do, and it does it (surprisingly) well

  • @romanpanmei2647
    @romanpanmei2647 2 месяца назад

    for Windows 7 ?

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 месяца назад

      To my understanding, only affected Windows 10 and 11

  • @thecatd6968
    @thecatd6968 3 месяца назад

    The funny thing here is that why public/home users started to ask for help to fix BSOD on their personal PC.
    Isn't crowdstrike only for enterprise/companies and work computers? If you have an issue with the BSOD on your work computer, you better communicate this to the IT team instead doing it on your own.

  • @garrymcgaw4745
    @garrymcgaw4745 3 месяца назад

    Thanks mate.

  • @Mrtitritwik
    @Mrtitritwik 3 месяца назад

    I have not set pin of bit locker. What recovery should i put?

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      If you have the previously saved your recovery key, you can access your Microsoft account from your mobile device or a working computer and get it that way. Once you enter it, you'll be able to access safe mode and delete the file 👍

    • @Impressiveshots_com
      @Impressiveshots_com 2 месяца назад

      It wont ask you for recovery key if you never set one. The recovery key is from Bitlocker

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 месяца назад

      Sorry, not true. I've worked on many machines that BitLocked the PC and the end user and BitLocker was never "enabled". I'd always assume the worst, especially since Microsoft says it only works on Pro Editions and I've had it pop up on Home Editions several times. Never trust Microsoft to give accurate information

  • @muhamadjafar5583
    @muhamadjafar5583 3 месяца назад

    Man why i cant find crowdstike ??

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      You might not be affected. It only hit 8.5M machines, mostly on large company or enterprise networks. Not every Windows user was affected

  • @mohamedmustafa612
    @mohamedmustafa612 3 месяца назад

    Dont have crowdstrike folder and cant get into safe mode also i cant restore windows what should i do for

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      What happens when you try safe mode option?

    • @mohamedmustafa612
      @mohamedmustafa612 3 месяца назад

      @@AskYourComputerGuy blue screen also appeared

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      I'd start here and see if you can troubleshoot the problem:
      How to fix ANY Windows problem with the built-in repair tool
      ruclips.net/video/i-QHtJGAXgI/видео.html

  • @DominicMazoch
    @DominicMazoch 3 месяца назад

    Would using one of those bootable thumb drives work with this?

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      If you don't have BitLocker enabled, yes!

    • @DominicMazoch
      @DominicMazoch 3 месяца назад +1

      ​​@@AskYourComputerGuyBitlocker, no. Bootable, yes. But my system safe so far.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      @DominicMazoch excellent!

  • @Sacto1654
    @Sacto1654 3 месяца назад

    I believe Crowdstrike sent out an updated patch and the problem is starting to go away.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      Agreed. But considering nobody k ew how long that would take, I wanted people to be able to access their PC's immediately if necessary

  • @hombrenuevoacts1728
    @hombrenuevoacts1728 3 месяца назад

    What about BitLocker?!😂 It's like trying to change a tire without the lug nut key😅😅😅

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      Exactly, that's what it's designed to do. Just need to enter your recovery key and it will allow you to continue

  • @sl4983
    @sl4983 3 месяца назад

    Do you know anything about Microsoft's M.O.T.O. (Manage. Office. Time. Off)?

  • @BanterMaestro2-y9z
    @BanterMaestro2-y9z 3 месяца назад

    Well, _'CrowdStrike'_ certainly is an apropos name for the company that caused this debacle. Prophetic even. 😄

  • @davidjamgochian
    @davidjamgochian 3 месяца назад +1

    thanks a lot see ya

  • @ThisBytesForYou
    @ThisBytesForYou 3 месяца назад

    all was good, till the bitlocker screwed everything up, or I should say, did it's job well, this was/is my dilemma haha, thanks bud

  • @waipahutube
    @waipahutube 3 месяца назад

    There is no Crowdstrike folder :(

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      Then you should be good to go 👍

    • @beatxt
      @beatxt 3 месяца назад

      And there's no sanity clause either!

  • @ethimself5064
    @ethimself5064 3 месяца назад

    All fine since 6 AM Pacific Time - up here anyway

  • @StickyKleenex
    @StickyKleenex 2 месяца назад

    I still have the blue screen 😔

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 месяца назад

      I would start here and see what you can make work:
      How to fix ANY Windows problem with the built-in repair tool
      ruclips.net/video/i-QHtJGAXgI/видео.html

  • @johndii2194
    @johndii2194 3 месяца назад

    CrowdStrike was named well, it definitely struck a crowd.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +1

      LOL I had that same thought!

    • @johndii2194
      @johndii2194 3 месяца назад

      It has been so long that I had to start a computer in safe mode I had totally forgotten F8.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      @johndii2194 😂

  • @BeckyAnn6879
    @BeckyAnn6879 3 месяца назад

    I'm guessing this is just a Windows issue?

  • @kirkkohnen5050
    @kirkkohnen5050 3 месяца назад

    Could this end up bankrupting Crowdstrike?
    I'd argue it should.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      Doubtful. It's a glitch, not a major FTC violation. Stock is down 10%, but it will rebound. Plus Microsoft and hundreds of other companies are locked I to contracts. They'll be fine.

    • @kirkkohnen5050
      @kirkkohnen5050 3 месяца назад

      @@AskYourComputerGuy Look for lawsuits galore! Perhaps with sufficient damages to result in financial collapse of Crowdstrike. I can only imagine class action lawsuits brought on by the end users (airline passengers, hotel customers, hospital patients, etm.) $1000 for each inconvenienced passenger perhaps?
      And this has impacted hospital systems. After the deaths that occur that have Crowdstrike's negligence at their root cause, what will those damages end up being?
      So, I don't think it's going to be a FTC thing, it's going to be a legal liability thing.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      @kirkkohnen5050 you're probably more right than you know - I'm sure there is going to be legal battles galore!

    • @kirkkohnen5050
      @kirkkohnen5050 3 месяца назад

      @@AskYourComputerGuy
      Plaintiff's Attorney: "So, can you please tell me how you know that crowdstrike was responsible for the computer's failure?"
      Expert Witness: "The computer was stuck in a reboot loop. I was forced to fix it by deleting a file."
      Plaintiff's Attorney: "And can you tell us the name of that file?"
      Expert Witness: "Sure. C-00000291b.sys in the crowdstrike folder in the driver folder."
      Plaintiff's Attorney: "Can you tell me the company responsible for this defective file?"
      Expert Witness: "Absolutely. Are you SURE you're smart enough to practice law?!?!"
      Yeah, establishing blame and root cause is going to be REALLY easy. Lawyers salivate over cases like this.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      @kirkkohnen5050 true! Thx for the laugh 👍😂

  • @NoEgg4u
    @NoEgg4u 3 месяца назад

    @1:20 "Or wait until Windows Update pushes down a fix for this."
    If the computers will not boot up, then the Windows Update service will not be running, and networking services will not be running. So I do not believe that Microsoft cannot fix this.
    Note that all of the businesses and government agencies that went down, and stayed down, is due to gross incompetence.
    They should all have daily backups. They should all have emergency boot media, and restore to just prior to the crippling CrowdStrike update.
    Sure, a day later, we have a manual fix.
    But what if this was not a CrowdStrike triggered issue? What if it was a nation-state attack, or any other attack designed to cripple millions of computers?
    Well, now we know that those huge businesses and government agencies do not have backups.
    People that lost their shirt, due to big financial losses, should sue those businesses for gross negligence.
    People that lost loved ones, due to emergency services having no clue how to recover, should be sued by the family of the dearly departed.
    Will there be outages?
    Yes.
    But for huge companies and life saving government services to not have a recovery plan, that is outrageous.
    By the way, I am predicting that the CrowdStrike issue was no accident. My money (so to speak) in on a disgruntled employee.
    Or wouldn't it be ironic if CrowdStrike's computers were infiltrated with code to deliver a crippling update to the world?

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      That is a terrifying prospect...but also not out of the question. We don't know what happens when everything is "back to normal". Excellent points.

    • @NoEgg4u
      @NoEgg4u 3 месяца назад

      @@AskYourComputerGuy I mistakenly wrote:
      "So I do not believe that Microsoft cannot fix this."
      I did not mean "cannot".
      I meant:
      "So I do not believe that Microsoft can fix this."

  • @DominicMazoch
    @DominicMazoch 3 месяца назад

    Maybe Windows should rename itself after a company Willie E Coyote uses: ACME!

  • @JV-pu8kx
    @JV-pu8kx 3 месяца назад

    Not a problem for me: Linux Debian! 🐧

  • @psccomputersmissouri
    @psccomputersmissouri 3 месяца назад

    We actually belive ONE Company caused all of this Chaos?? Be real

  • @tylerliddiard9422
    @tylerliddiard9422 2 месяца назад

    Thank you so much for this video my IT team is swamped as we are a massive company with mass outages I needed to get some of my field team up and running again asap this worked for me and now they think I'm an IT wizard. I did need some additional help to find the bit locker key here's a video from Microsoft showing where you can find it. ruclips.net/video/drCo-S4_iNs/видео.html

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 месяца назад

      Soooo happy you were able to help your team! Woo-hoo!!! 🎉 🎉 🎉

  • @UnknownUnrecognized
    @UnknownUnrecognized 3 месяца назад

    cant believe that people still use winshit in 2024 while linux is superior and free

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      Some people don't even know Linux exists, they just use what came on their new PC. Others have years of paid Windows software that is worthless on Linux. Lots of reasons 🤷‍♂️

    • @UnknownUnrecognized
      @UnknownUnrecognized 3 месяца назад

      @@AskYourComputerGuy true, but there is not a single task, software missing if I used WIndows, in fact linux is way better, and so easy no we have ubuntu for noobs and so on... people are not willing to learn, that's all

  • @dakota4211
    @dakota4211 3 месяца назад

    Ich bitte sie mal nach San Francisco zu kommen und sehen ob die Kriminalität runter gegangen ist. Bitte berichten sie nicht so einen Unsinn! Greetings from USA.

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 месяца назад

      A) I think you posted on the wrong video and B) also greetings from the same USA

  • @sl4983
    @sl4983 3 месяца назад +1

    I hate Microsoft.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад +2

      I don't disagree, but this was actually a Crowdstrike failure. Then again, it was the Microsoft platform that allowed it to fail. I'd say they're both to blame to a degree

    • @D.von.N
      @D.von.N 3 месяца назад

      @@AskYourComputerGuy Indeed, they both have their fair share of blame. When someone throws into my face the XZ backdoor in relation to Linux, I'll say Microsoft & Crowdstrike, and how they held key institutions and organisations worldwide paralysed, along a significant part of the population, including sick patients having treatments cancelled as a result.

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      @D.von.N and that's a totally fair point!

  • @thedoctor6610
    @thedoctor6610 3 месяца назад

    should have used Linux !!!!!!!!!

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      Agreed

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      Or MacOS

    • @GoogleDoesEvil
      @GoogleDoesEvil 3 месяца назад

      If a bad kernel module was sent out by IBM it'd cripple RedHat systems. Not really a good argument.

    • @Andre-zd8ke
      @Andre-zd8ke 3 месяца назад

      Unless the MS Office suite becomes available for Linux this is not an option for basically all organisations. Sorry, but the MS Office 'compatible' alternatives are simply not compatible enough to be used in all situations as required by most organisations. (Talking from personal experience in a large organisational setting).
      MacOS is a better alternative because most MS Office programs are available for MacOS. Not totally compatible either (for example, custom written Excel Visual Basic routines) but much, much better than on Linux.

  • @boerinoz
    @boerinoz 3 месяца назад

    best fix. uninstall

    • @AskYourComputerGuy
      @AskYourComputerGuy  3 месяца назад

      Not possible if you're an Enterprise user and your PC is mandated to be Windows by your company. For personal computer, sure

  • @Nunya58294
    @Nunya58294 3 месяца назад

    This is why I'm glad I'm a linux user...

    • @Andre-zd8ke
      @Andre-zd8ke 3 месяца назад

      If you're a home user it wouldn't have affected you either way in the first place.