DoorDash Drivers: Is This MANIPULATION Or An Honest Mistake?
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- Опубликовано: 16 мар 2024
- In this doordash driver video, I talk about a passive aggressive message one dasher recently got in their acceptance rate screen. "Your completion rate is below the 90% threshold." Was this an honest mistake, or is DoorDash trying to trick drivers into raising their acceptance rate? Why wasn't this message in the completion rate screen?
Link to the reddit thread:
/ what_does_it_mean_90_t...
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Door dash doesn't care if it's drivers live or die. Period.
Been driving 3.5 years, my conclusion is, the rating system is nothing more than a tool to manipulate. Also the customer rating system is a Joke, if you get a bad rating, you have no idea who or why.
I agree 100% so for me I have over 6600 deliveries and it’s starting to slow down in my market. What do you suggest I do should I start using other food delivery app at the same time? Also what apps do u suggest ?
@@Sicwkskxkckckzd I do DD exclusively full time, have tried Uber eats but they don't do much business in my area, so I'm stuck with DD :(
The customer can put down why they gave you a good or bad rating, but they never do.
I see your point. Really, I think the only metrics that should be important are 1) Was the job complete? 2) Did the driver get it there in a reasonable amount of time?
Check out Spark, and UE. You might even try GH although it might be a futile attempt at this point. Definitely run them all at the same time and see who is giving you the best offers. Other apps are very market dependent so I can't really give you an idea on what to expect.
Acceptance rate does not determine the worth of the driver. It determines the quality of your market.
I had to let that one sink in for a moment and really process it. I think I can resonate with what you're saying.
There will always be a lowlife driver who will take anything.. I see husband s wife team delivering..she picks up and he drives.. they took a 4$ one I declined
On the other hand, I've talked to drivers taking anything just to get out of the house and away from the wife 🤣@@dashernorthvan
Seems like now trash offers are being sent to low AR back 2 back
@@3svtcobra And I decline them back to back to back. Unless you need dash now any time in your market ime the AR game is just manipulation. In my market I can dash now practically 24/7 and I do just fine extreme cherry picking while multi-apping UE. Bottom line is Doordash wants orders delivered as quickly as possible. If you're close to a restaurant you're getting the offer regardless of your AR.
DoorDash is like an abusive boyfriend/girlfriend now a days. Also love the frequent uploads.
That's every company, since Neutron Jack
😂 That's a good way of verbalizing it!
but DoorDash doesn't give head.
DoorDash is going to wind up in a massive lawsuit soon enough
Won’t matter. They been sued time and time again. Multi billion dollar companies are untouchable and they know it. Amazon, Facebook, DoorDash, Uber. Etc. make a law, make a bill, sue them. One way another they just find a way around. Or just pays the right person off
They’ve been through several
A low AR is a bad reflection on DD, not on a driver. Its simply a reflection of how many viable offers out of 100 exist in your market.
The only mistake a dasher can make is to believe anything that comes out of their mouth. If they're talking, they're lying.
I mean, you’re not wrong! 😅
lol
The fact that Doordash keeps refusing to fix their buggy app is, ipso fact, nefarious.
Very valid point! I feel like there are so many things wrong with that app that should be easy to fix.
@@ZachDrivesFast Especially since they pay their lead android dev over $500k. Someone posted public info on reddit with a list of about 10-12 salaries for the IT staff. Only two of them made less than $300, and not by much.
I'm enjoying the increased rate of vids from your channel 👍🏻
Thank you! It’s been a grind, but I’m trying to be more consistent.
Scare tactics plain and simple.
I just signed up to drive for DD and I ❤ your channel ! I'm trying to soak up everything but I noticed that my screen is different from yours ...I'm guessing it's because I haven't done any orders yet but I'm really happy that I came across your channel! Thanks so much!
Yes. I had this as well. Posted the screenshots in my FB group asking if anyone else saw this.
I was attacked. People accused me of photoshopping it. I was stunned. 6 hours later my app was normal and the message went back to normal.
I drive off and on. Love your content bro. I'm in the Denver Metro. I turned on DD In St Louis during a stop over... it's WAY more busy that Denver.
Hey thank you very much! I appreciate the kind words. I was actually in Denver last summer.
Hi Zach, love the Videos, just FYI most companies in the TOS do not allow using fetch for receipts you can get deactivated for that! Keep doing your thing
Hey Johan!
For sure. Drivers shouldn't be scanning receipts from shop and pay orders or anything like that. Just their own personal receipts.
I was in a small town today called Circleville and all the drivers at McDonald’s were causing a ruckus because they were having to wait and their orders weren’t paying anything and then they were whining how they had to take the orders and they couldn’t unaccepted because they had to keep their ratings so high so they could work whenever they wantboo-hoo at the end of the day I had to hide in the corner because McDonald’s started banning the drivers that were standing out front. It was a really sad thing.
I had a manager get so pissed off at me that he was slapping the table with the palms of both hands 👐.
I was laughing in his face 😂
Spit in the food, I don't eat this crap, I just deliver it.
And when I get there and they don't seem to have the DD order, they ask me what's in the order.
Fun time 😁
I start adding stuff or doubling up on things.
I once got myself an extra 20 piece mcNugget pack....my dog loves those and this McManajerk wouldn't give me 1 per day as a treat for my shotgun copilot.
Customer get 3 double cheese not 1. 2 large fries 🍟 not 1 small 🦐
And a shake, they didn't order it but I liked this customer 😂
😂 BFE Ohio
Hey Zack i try talking to drivers in my area about acceptance rate doesn't matter but the only thing is not one speaks a word of English and they have no clue what im saying
Hey Bob, I could certainly see that being a bit of a roadblock...lol!
A lot of illegals buying accounts some have 3-5 accounts and phones! It’s ruining these gig jobs
I been saying this to drivers for the longest time. AR is a myth. I don't DD anymore but I do UE, GH, and Favor drive. My AR is so low and I'm still here getting high paid runs.
Yeah, it seems extremely like psychological manipulation just to boost profit, but I guess it works as they keep doing it. Yet for us drivers, its just accept or reject. But yeah now in the MN market it seems GH and UE dont care about AR anymore is has vanished due to needing drivers. I reject a ton on UE and went from gold to platinum and Im not far from diamond, all UE and GH care about is how many deliveries you do.DD is still my bread winner but I like the freedom of UE as there is no zone or schedule.
I saw that on my Acceptance Rate before they updated the app and now says needs improvement for the Acceptance Rate
"Needs improvement" eh? Maybe the order quality needs improvement lol. Sounds like a them problem.
Its all about the stock market
I dont think this company will ever change due to the two things that are preventing them from going straight. The two things are “Dash Now” and “LOP”. These two are the culprits for most dashers accepting poor orders.
It is just saddening and the customer rating system is a telling sign for it. The fact that it is even there as a power factor for both the customer and DD should open the eyes of the dashers around the world in terms of manipulation and entitlement.
AR means nothing for LOP. I was invited with a 23% AR.
To remain on LOP, I just need to complete 100 orders a month, have a CR (completion rate) of 95% and customer rating of 4.5 or 4.7
LOP requires someone whose committed to finishing orders and why the 95% min CR requirement. I know my market and wait times, so keeping CR up is very easy, and the fact that DD lets you unassign an order after 10 mins with not hit to CR
As for LOP orders themselves, most are worth waiting for, even if longer then 30 mins. Waited an 1hr once and whole order took 1hr 20mins but was paid $63 and only drove 4.7 miles.
If Tiers moves into a market LOP will go away and then AR will matter to get LOP order. But for now I get LOP orders everyday no matter how low my AR is
@@vikings7683 I was in the MOP, Medium catering program and havent seen much lately now unless I do earn by time which I rarely do. But yeah it wasnt till i got down to 38% is when I really started seeing them. Now I do just under 400 deliveries a month but mostly see shopping orders all day long, half of my income on DD is from shop n pays.
That’s sneaky AF lol
Personally, I agree.
I received a message that my driving habits have changed 😮. Know that they monitor your driving through the app. It said that in my last dash I didn't have any hard sudden stops. I got a new car and have been driving very carefully.
I worked for a company driving company vehicles, and we'd lose our bonus money quarterly if you had to many hard brakes or speeding or fast accelerations. Im surprised DD would do that because we own our own rides and pay for our own insurance. If a person walks out infront of your vehicle you may need to hit ur brakes, or coming up to yellow lights.... I feel its a way for them to have leverage of getting rid of drivers the investors see as undesierable. Or maybe its a way to keep the peace and force delivery drivers to not be maniacs? But its in the terms and conditions, they monitor everything in your cellphone, browsing history, contacts etc...
Hey Zach, I had something interesting happen to me yesterday.
I got sent an UberEats $28.00/8 mile order from a Panda Express.
I turned it down because the location was on the local Air Force base, and I know there are steps one must take to delivery to/from military bases.
It came back to me two more times, once for $16.00 and the other for $15.00.
There was also another time when an order was resent to me at a lower payout than the original offer.
When you see this on Uber eats, it’s usually because the first order was stolen and Uber put it back in to be remade so it comes back for less money
I'll bet that was Edwards AFB!
@PoliticoCA It was actually Langley. I honestly don't know if any steps are required, but I didn't want to risk it.
I've been seeing that for months. They changed the algorithm to send out orders for less money each time instead of more. I took one out of curiosity to see if the system was just hiding more of the tip, but it really was for less money. They really are that stupid.
It has to do with you being closer to pickup location.
Been a week since I dashed, but that week 4 separate times I was presented the same order 2+ times in a row in less than 1 minute (back to back). So essentially trying to force me to take crap orders or take so many AR hits that I cant dash now..... such crap tactics by them, for real.
Do you get good offers often with a low AR? And are you getting a steady flow of orders?
Ive been dashing for 5 weeks now and have only denied 2 total orders in the 1st week i started. I live in a moderately smaller community so noticing the affect those declines made on how often i was able to schedule shifts i started accepting every offer yet even to this day 240 deliveries later im still at a 90% CR. I honestly believe the CR continues to drop when you unassign from orders idk what any of these other dashers claim. Because i can't explain it how im not at a 98% otherwise! !
Every time I open the app, I’m flooded with a negative feeling about what games I’ll have to dodge today…
So DD told them your 1% AR is below the 90% Completion Rate threshold? Thanks DD. Good to know.
The way these gig apps are even if that was a mistake in their part showing CR where it should only be AR, if for some reason the person was deactivated from doordashes mistake,It would take an act of congress to get them back onthe app!
My completion got below 90 so i complained to customer service about how they calculate only the last 100 orders and they resett my rate.
I just binge watched a lot of your vids and I have a comment. Not sure if this is the best video to note that I’ve gotten notices on DD about my acceleration and braking “habits”. I wish there were a way for me to comment back to them. I’m out here driving a manual hatchback (which is the perfect car for delivering, also has SIX cup holders😂) Of course my acceleration is different. I have a squeaky clean driving record.(Got my DL in 1986 lol) I know they are probably comparing my stats to my own stats but the difference is the weather and if they send me downtown. City is different than highways and we have a lot of mountains and crazy hills. Just saying. Has anyone seen this and have any comments? It irritates me 😂✌🏻
That’s got to be a glitch, but it wouldn’t surprise me if it wasn’t!
I'm at 0 percent on dd AR.
I've had this a theory for quite a while now that a lot of these subtle misleading things are actually just being done by AI. I think they have programmed the Algorithm to have one key purpose and that's to get orders delivered by any means possible and the algorithm just tries different tactics based off of previous dasher behaviors. It's been learning and adapting to us and most dashers have been easily manipulated. I'm sure there are still people in charge of overseeing things but only to correct the algorithm when it starts to implement strategies that are borderline illegal. I could be completely wrong but that;s just my theory after observing the changes in manipulation tactics over the past 3 years.
That's a very interesting theory! I'm going to have to give that one some thought. This could make for an interesting topic on a live show.
From everything I've heard about DD, it sounds about right. They are big on bio metrics too. I only see them adding more and more metrics to there advantage. I know the cell phone is a 2way mirror so one could only imagine there next stratagies.
Zacks is doordasher illuminati 😂😂...
😂 😅🤣
I do hourly pay, as I have a bad hip and knee and can't really do the store shopping. Could you do a video on automotive parts stores like those that get parts from NAPA refusing to add tips to the hourly rate? As an hourly rate Dasher, you can only refuse so many deliveries. The rate of pay from these places doesn't even pay for gas.
I don't believe there is a place to leave tips for these auto part stores. I can't be sure, but I don't think a customer is ordering parts. I think they have ordered from the store and the store uses door dash when they need to in order to get the parts delivered. They pay DD "x" amount of dollars in fees and DD pays the driver "x" amount (almost always less than $1/mile). Someone feel free to correct me if I'm wrong.
@@kev7161The company or garage ordering the part from NAPA is the customer. I just did an 80-mile round trip for $12.50 to a cattle ranch in Montana. 45 min on Interstate and back roads, 45 min back to civilization. I'll NEVER take a NAPA order again.
I second kev7161's thoughts and I agree completely. I've only done a couple of auto store pickups so I don't have a ton of experience with them, but those are dispatched rather than ordered. DD should be ashamed for paying you that little for that much time you put into that! I don't blame you for declining them.
@@k.evanrude1133 Holy macro!!!!
@@k.evanrude1133When I use the term "customer", I mean an individual from a home, not another business. I understand a mechanic or car repair shop can still be a "customer", but I'm saying a person doesn't go on to the DD app and orders car parts. Thus, no tipping involved. And you can be sure no mechanic is going to tip you once you drop off!
next video: why DD doesnt like Zachs videos in detail. 😆🎯
My dd account deactivated i file appeal but no reply already 10 days
I drove for DD, got deactivated....why? 🤷♂️
They didn't say.
Reapplied with new info, worked then got deactivated...why? 🤷♂️
They didn't say.
Can't fix a problem if you don't know what it is.
I don't speak Hindi so I didn't call doordash suckport to ask & they won't tell you anyway.
So do what's best for YOU regardless of door dash suckport staff.
You can be deactivated at any time and not know why 😮
Wow !
Had one jus last night that I should have accepted and messaged the person.
16.87 miles for $4.23 if I recall.
Bonus of +3$ at the time and it was well outside the Detroit suburbs into farm ish country.
Would have taken an hour round trip to get there and back I don’t doubt all for not even covering the gas since none of it was highway.
Instant HELL NO from me and I can average 22/h on weekend nights thurs-sundays here.
A harbinger of things to come?
Let’s hope not! Hope you’re well, David.
DD corners the market in manipulation! Tired of their games! Of course it's all about the billionaire ceo
My acceptance rate only goes down 2% if I decline no tipping orders
While I get what you are saying about our "Acceptance Rate" not mattering about being allowed to stay working on the app, I have taken great notice that the higher your acceptance rate is here in L.A. the better (Higher Paying) orders you are given.
My acceptance rate has been as low as 37% as well as at 74%, and I noticed once I got back up over 60% I was given far more high paying orders with far less wait time for those to come through, as well as more double and triple combined high paying orders and much less crap low paying orders.
So in that aspect (At least in L.A.) your acceptance rate does matter.
It's always interesting to me. About half of the drivers I talk to agree that it matters while the other half doesn't think it matters. I can only speak to my market though. Here, it's all about how you position yourself. With that said, a true "high paying" DoorDash order in my market is only like $9.00, so nothing worth writing home about.
@@ZachDrivesFast Yes, it is truly market dependent. In my market, you get the same equal mix of high paying orders and crappy orders no matter where your AR is. My Ar has been 100% and 10%, same pay either way.
@@JEDINITE30I also get a mix of good and bad offers in my market regardless of my AR. The only benefit I see for having a 70% or higher AR is the Dash Now Anytime button because relying on the schedule in my market is gamble on getting to dash.
You sir.. are correct 💯. You still can get trash orders but they are higher paying orders most of the time. I'm in Kentucky and it's the exact same here. I also take no tip..no trip orders.. which enrages some people.. what they don't realize is that if you have a really low AR.. this is a plus because it raises your AR 2 points instead of the typical one. The algorithm will never give you more than 3 on any scheduled block. For 3 percent bad orders versus the 97 percent good.. you can easily guess which one I'm doing. And when I get one of those orders that I'm absolutely no way going to do I decline..if it comes back a second time I take my hit and shut it down.. cause they don't like that.. and the algorithm from that point is usually going to be a drain on my AR..I'd rather shut it down for that time slot. It totally works for me and I'm no big market
@@ZachDrivesFast
Here in L.A. a high paying order can be anywhere on average from $12-$18, but there are also one's that can go as high as $35-$45.
But you will rarely see those much higher ones without your AR being over 60%.
The only downside to that is you have a hard time scheduling it’s a first come first serve process.
Bruh sounds like an audio book. #goldenvoice
Eventually these gig companies are going to change their agreements qhich they say they can do so at anytime. They are going to Eventually tell people u have to have a certain AR.
Nope. It was already decided in court
@@MBarberfan4life I don't know how. Can u site me the case number? There is a blatant thing in the terms and conditions and all jobs have this where they can change anytime they want to. The 90% completion rate is only the beginning
I believe MBarberfan4life is correct. I'll try to do some research and see if I can find the case. Don't get me wrong, the apps can tiptoe right up to the line and make it as hard as possible, but they can't legally have an AR requirement for non-employees.
@@ZachDrivesFast but wouldn't the requirement be for being able to use the app. It's right there they can change things at any time
Okay but the new tier system is def weeding out cherry pickers in my market in southern calfornia. If you dont have at least 70% here you cannot be a full time dasher and be profitable. I still cherry pick. My ar is at 28% which is super high for me, but i only do this as a side gig at breakfast and lunch rush. I have friends who are platinum tier dashers and once their ar takes a hit unless it is rush time hours they will sit with no orders coming to them. Doordash says that ar doesnt matter, but in reality it does because the sytem is definitely favoring the dashers with a higher ar. I know every market is different, but the tier system is really having an impact on dashers here where i am. I'm literally one of the only dashers i know in my area who still cherry picks and i feel so bad for the full timers getting screwed with having to take shity orders.
Hey Kimberly, I appreciate the comment! I'm actually planning on doing another video on the tier system in a week or so. I plan on touching on a couple of the things that you mentioned.
@@ZachDrivesFast Thanks for responding. I look forward to that video.
@ZachDrivesFast I honestly believe Tony Xu is so greedy that he would sell his own mother into slavery if the price was right. Always nice to see you
I dont think its all about Mr Xu, I think organizations slide people like him into big chains, because people like him cooperate with big powers that want to keep humanity in control. Gig apps do have the power to pay us more, but isnt it funny that all gig apps will pay 20-22an hr on avg. Granted you have awesome days but the majority is that. I think the investors (judges) agreed with politicians and big tech, and value us as 22 dollar an hour machines. For one if we got paid more we would be breeding more humans like it was the 1980s again. Number 2 if we got paid more then everyone would want to do it which would be a double edged sword. This is the ultimate grind. Funny how CEOs of big corp chains make crazy insane money. Why cant they have a CEO that just makes 100k, I think a '''human''' could live just fine off of that. Maybe its the investors that like him because he's on there side! But just my theory as I could be wrong too.
They would have to pay us fairly no lol. It would just be on board more drivers think up a new program. No laws no better pay
I'm approaching it from a completely theoretical standpoint. If every driver were to decline garbage, the pay would go up. But I get your point, there's always someone who doesn't know better or that doesn't care.
@ZachDrivesFast it's not about that people don't know better or don't care to the fact that they can keep on boarding people. Majority of areas dont seem to have a shorted of people wanting to do this most areas probably have a waiting list. I will never understand why people choose to do work for pay that is so aweful.
The issue is if the pay goes up, more drivers that left will come back on and the market will be oversaturated and then you'll get way less orders. I'm seeing this in NYC
@sheed321 ya I know and sorry but that is a good thing if you ask me. It sux for everyone who is gonna loose money because these companies where stupid, greedy and vastly over hired vs just paying decent. It's pretty obvious they don't need the huge amount of people on these platforms as they have. At the end of the day not everyone can do this kind of work there is just not enough work out there for every who is willing to do it. So like over half the people are gonna have to go back to traditional work because it's never gona work or pay decent till there near close the proper amount of drivers when pay is decent.
@@ZachDrivesFast It takes that driver just a few days to look at mileage, gas, wear n tear and they figure it out, then they find youtubers and learn and learn. Then they give up or they get smarter. I meet young n old dashers that give up after 1 day.
More and more often, at least weekly I have some bogus alteration, manipulation or fabrication in/on my account. Screen shot it and save for future use. It's not worth my breath or battery calling cust svc to be told again that they don't have the access to anything that could actually be of service.......while you listen to their children crying, their dog barking and other conversations going on in the background of their homes. hohum.
Honestly, I think it's pretty smart of you not to contact support. In most cases drivers are just wasting their time when they contact support.
Shoutout to "fryingpans" yup, definitely reddit.😂
Definitely wish that wasn’t my name, but I made that account 5 years ago.
its all manipulation, for example. 10 smiles for a five dollar plus 7 dollar. equals 14. On the dash back 8 bucks, less miles plus seven dollar tip. Inconsistent.
In my market Uber eats pays way better these days
Uber's been playing some games with pay recently, but I hear what you're saying. I'm still averaging more on UE than DD.
DD is trash and all the other gig apps are close behind lol
There isn't anything honest about doordash
The most irrelevant DD story of 2024. If it glitches, it will fix on the next shift after the first order is completed and that's at the latest.