I CAN'T BELIEVE WHAT I WITNESSED AT THE LV BOUTIQUE! HOW SHADY ARE THEY?!?
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- Опубликовано: 12 сен 2024
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It’s outrageous that they knowingly resold a faulty bag. An extremely expensive defective bag at that. Where does it end? Prices go up while quality and service go down. 👎🏼
@@sheilasmith7345 I know it’s so ridiculous. I wonder the same all of the time! I’m gonna hope most do not do this! You are so right! I hate that bc it’s my fav. LV will always be my fav but I’m so tired of getting defective bags!
Thank you for watching and commenting. 💞💞💞
Wow I can’t believe they didn’t send it back to get redone and fixed right in front of you
Wow that’s messed up they didn’t even send it for repairs and then sell as pre loved market … that is why it’s best to look over bag carefully in store and in the parking lot just to make sure they don’t put another damaged bag instead of the non damaged bag in your box .thanks for sharing .
Hey Candi! Similar story. When I went to LV with my friend to purchase the Rose Trianon and cream Metis, I was using her CA instead of mine. Her CA got mad when I pointed out tiny rips in the leather. She acted like that was the only one, but then the manager overheard and brought out another one. That one was perfect so I purchased it. Crazy!
@@elizabethgalvez-vargas2219 oh my goshhhhh that’s so crazy! WTH is wrong with these places?!?
Candi this story is just unbelievable that they would do this.
Some people maybe get a special Luxury bag maybe once or twice in a lifetime and to have this happen is just the worst!!!
You are such a good and one honest person Candi and I am thankful you shared this story!!!
I am so glad you got a good one and I feel so sad for whomever ended up with your bag with the popped stitches.
Shady is 100% RIGHT!!!
Thank you Candy for your beautiful honesty!!!!!!
@@YotaStyle so true Yota! Never thought about that with it happening to someone who was having their first lux buy or like you said once or twice a year! So ridiculous
Aww thank you, Yota! I had someone say I shouldn’t not say I wasn’t going to shop there anymore and just let it die down. Ummmm nah! I’m good!
Love you sweet friend. Hope you are having a blast!!
Wow….just wow!! To be that bold to do that in the first place and to do it in front of you?!! How would they feel if that was them and their hard earned money?! SMH 🤦🏼♀️
@@kellimikulec7408 you took the words right out of my mouth!! Amen, sister!! 🙌🏻
I have LV bags ranging from the 80s until 2015. I can see the decrease in quality over time just by looking at my bags. The bags from the 80s were IMMACULATELY made. Even people who aren’t into high end goods can tell it is crazy well made. I quit buying new LV after my 2015 purchase. I can’t justify that price for bags that have decreased in quality that much.
@@Cloudburst2000 I believe you 100% about this! I’ve heard so many say the same thing! 🤨
I agree after 2015 was the year of quality change and not for the better. 😞
Candi, Thank you for this video. I was shown a bag that was supposed to be new but it was clearly a used bag with faults and the flagship mid Atlantic region USA LV store didn’t apologize or blink an eye when I rejected it. I buy vintage now.
@@susanjones5586 that’s just crazy!! I don’t understand this at all!!!!! I hate it happened to you! 😢
I’m so sorry this happened to you. If it were me and I knew for sure that it was my defected bag I would have told the lady looking at it that you just returned it and why. I definitely would shop elsewhere too.
@@marybethlengyel8875 it’s ok! Like you said I’ll just shop somewhere else! I wish I would have said something to her but I think more shocked. Then thought later!
Thanks for watching and commenting!! 💞💞💞
Wowwwww!!!!!! The audacity to show it to another client right in front of you and admit it too!! 🤯 Unfortunately I’m not surprised. I know they do that with online orders. A friend of mine returned a Felicie with a specific defect, then reordered another one and was sent the SAME EXACT Felicie that she had just returned!!
@@LulaWestLuxe girl so many people have told me that has happened to them! That they would order and it have something wrong! Send back and they would send the same one back to them! My mind is always blown away by so many people’s stories! It’s sad bc what an amazing company and the history they originated from for it to be like it is today!!
Yea I can’t believe they were trying to resell it right then! To be honest I’ve seen it happen more than once on some bags I’ve retuned but they just weren’t as bad as the popped stitches! So it’s not the first time but at least these were issue I didn’t like over the bags like turned s-lock closures and stuff! Maybe it’s not a defect to them but it looks bad on the bags.
Thank you for watching and commenting!! 💞💞💞💞
This happened to me!!! I ordered a caramel neo neo online and they sent me the bag WITHOUT the strap! I immediately called and set up the exchange…. Sent it back… and guess what… they sent back the same bag WITHOUT the strap again… they offered another exchange …. but I said no way! Lol they would probably accuse me of stealing straps lol
Oh yes! I returned a Palm Springs mini and they put it in the dust bag in a drawer and 10 min later they showed it to somebody else… that’s insane!
Omg! This is unacceptable 😮
That’s why sometimes I prefer to buy pre loved! Shame on that boutique!
Only buy LV preloved. Then you know what you’re getting.
@@iris_luxlover yea it’s crazy!! I mean come on!! Make the experience great for people and also do what’s right!
@@francescathegreat1 I buy both but I see where you are coming from for sure 🙌🏻
@@candissweetloveforlv Exactly!! These bags cost way too much! $$$
We deserve top notch quality 💯
Thank you for the heads up, I will definitely be more diligent about my purchase from LV Boutique.
@@ShannYazz you are so welcome!! My whole intention bc it’s so hard to look at them good when you are being talked to and such!! Thank you for watching and commenting! 💞💞💞
That’s a disgrace but it doesn’t surprise me one bit. These stores will sell anything. This is why you have to be careful. And no, it doesn’t matter how much something costs, no one should put up with bad quality.
@@dawnlovescouture2644 I totally agree with you! They will sell anything as long as they are getting their money!
Right, we pay any money and it should be made right and if it’s not then I get that stuff happens but don’t resell it! I mean if so disclose the info and drop those prices wayyyyyyyy down! lol!
Thank you for watching and commenting! 💞💞💞
Wow… that is so crazy… I wonder where they just showing it to give a person an idea but telling them they couldn’t sell it to them but they could order it **were
@@vilifewithkelli6642 well I asked my SA if they were reselling it when I seen that happening and she said yes. So idk! She acted like it was no big deal and that I was returning the bag bc I was unhappy with it.
Thank you for watching and commenting. 💞💞💞💞
Girl… Oh no that is terrible. Thank you for sharing. Hugs and kisses.🩷
It’s not the boutique, Candi! The whole luxury business is that way. 😤 They don’t dispose of the defective goods. They just keep reselling them until they find a customer that doesn’t notice or mind.
@@crimsonmai I have figured so bc so many, including myself, have been getting bags that have flaws or have been used looking!! Reading all of these stories blows my mind!! It’s my fav lux house and I’m gonna still buy. I will be that one that returns if it’s not perfect or that is looking them over really well before I get to buy! I love so far so I can’t go often so online or ordering based off pics is usually how I have to do it! Thank you so much for watching and commenting. 💞💞💞💞
You are a better person than me Candi. I probably would have done exactly what you wanted to do. That is so dishonest. Beautiful bag though. I’m glad you received a nice one. 🌸
@@nbad6584 if I hadn’t have been in shock I probably would have but I was legit shocked. Thinking am I seeing and hearing this right?!? Well we left and I ordered online! I now have a new CA and I hope to not see this again. ☺️💞💞💞
I had this exact experience at Nordstrom. I took a badly defective sweater back that I bought online. While the sales associate was finishing my return another sales associate took it and hung it up for sale. I nearly died. That particular Nordstrom closed shortly after that. It always felt like it was the place full of all the defectives that were returned by online shoppers, as I saw so many subpar items there that clearly appeared to be returns. I was not surprised when that location closed because it just seemed to be full of returns.
That bag is on my wishlist for sure😍
😱 I can’t believe they didn’t even wait for you to leave the store🤯 that is terrible! Popped stitches is a huge no no!
Thanks for sharing this, it feels like new shoppers usually get stuck with bad bags because they don’t know about these things yet so these videos are so important. I got stuck with a few bad bags when I started shopping that’s for sure😩
@@jess_luvs_lv aww yes I love it and I’m glad I got to get a great one!!
Nope didn’t even wait until I left! They knew it was a hot item and was ready to get a sale. You are so right. Popped stitches are a big thing!! We shouldn’t have to inspect our bags at these luxury houses that charge us tons already!!
I agree about new buyers! I hate it happened to you! 🥲
And there's no telling if that bag had been returned before you bought it!!
@@pitbullmom6428 sooo very true
You know what Candi this incident you witnessed now verifies for me that the SA’s, managers, manufactures in the warehouse do not inspect these bags. That’s why we get popped stitches, crooked pockets, dents in bags etc. they don’t care. They only care about making the sell. There is 100% no way in the world your original bag should have made it out of the warehouse period! When they make these bags why aren’t they looking them over to ensure no defects. Like you said these are luxury bags that cost a lot of money. I’m not paying $3000 for a defective bag. That’s bull. This is why I’ve opted to purchase more preloved. Thanks for sharing this story!!
@@tashahartman38 you are so right!! I can’t even count how many bags that I’ve gotten that has flaws. I just love them so much ugh. So mad!
Thank you for watching and commenting. 💞💞💞
Candi, sad to say, they send out damaged items by mail also. My son ordered trainers, when he got them, he could tell they were used. He checks things over meticulously, he called his SA online and they said he should sent them back. He did and could not reorder because at that time they were out of stock. A week goes by, and he sees that they are back in stock so he orders again- they sent him the same pair he just returned!! Unbelievable!! Back they went again!! If I am spending that kind of money- it has to be perfect!
We need to hold these brands accountable!
@@doney1996 truth we do 🙌🏻
I would never expect an LV store, or any other high end store, do that!
The bag you returned WAS DEFECTIVE PERIOD END OF STORY!!! Chanel does this too!!!
Thank you Candi, for speaking out about this. I'm sadly not surprised that items with known defects are resold and that LV doesn't give two ***** about doing so, as you so rightly said.
I had such a terrible experience with the LV brand this summer, (defects in the same bag over and over, zero quality control, horrible 'customer service') where I attempted to purchase the same Speedy BTP edition bag 4 times!!!! (broken zippers being the most prominent issue) that I may be done with the brand completely. The quality issues are inexcusable and how I was treated is another story in itself. My loyalty to the brand and multiple attempts to purchase the same bag in good enough condition to keep (again having to do that for a luxury item is ridiculous!) meant absolutely nothing to LV.
I shared my feelings of disappointment and consideration of walking away from the brand completely with various LV managers and they did not care. I've been told from a former SA that LV customers shouldn't think they'll be treated any differently purchasing luxury products than mainstream products. Wow. I suppose some are even under the impression that they can sell us damaged items.
I wrote detailed emails to LV Client Services, attempting to alert them to what seems to be a known issue with the zippers on this particular (and a few other special edition as well) Speedy bag.
My proactive attempts didn't seem to matter. Quality control doesn't seem to exist or to be a priority. I wouldn't be surprised at all if those bags I received were prior returns and will continue to circulate after I've returned them.
I loved the colorway of this particular BTP collection so much that I considered purchasing it in a different style bag. I haven't been able to go through with it though, and actually cancelled an order after being treated so poorly and discovering that known quality issues are not being addressed.
We shouldn't have to feel like we're rolling the dice or taking a risk when we make such a purchase from a luxury brand. The point of luxury is enjoyment and an experience of quality.
this is why i buy pre loved because what that boutique did is no different than being a used bag
Candi, I am absolutely with you. For the amount of money we are paying for these bags, the SAs should not be so cavalier about the defects, 100%. It reminds me of my own experience receiving the Sunrise Aquarelle Neonoe BB in horrible condition from a boutique in Honolulu. The SA did not care one bit to send me the bag in that condition. This might be such a normal practice at the boutiques that the SAs don't even notice the defects. They might just send to the next customer and keep it moving. Smh. For those who have exceptional SAs, you are so lucky because finding a good boutique and a good SA is not as easy as it sounds. Thanks for sharing your experience, Candi. I would be curious to know if there is any luxury brand whose best practices are better than LV's and who actually inspect their items before they sell them to their customers. Enjoy your new bag, Candi! 💕
@@emy0514 I agree with everything you said! I was shocked at your story too! Blow my mind. It ruined your whole experience! I wonder the same things you are wondering!! 🤔
@@candissweetloveforlv I'm like you in that I love LV despite the issues. But the love is feeling more and more unrequited. For example, when I asked the SA that helped me in Honolulu for a non-display bag, she said all the bags on display were for sale and that's what would be available to me. That directly contradicts what you shared about being able to request bags from the factory...I romanticize the luxury experience of buying at the store but buying preloved is increasingly feeling like the way to go. At least I know what to expect and if I get disappointed, it isn't as impactful, you know?
I bought the pochette Métis east west n the bicolor monogram. I looked it over very carefully before I paid for it. The sa took it to the back to box it up etc. Went back to our hotel and I almost left it until we got home in the box. Then I decided to go ahead and look at it. This bag was OBVIOUSLY used and returned. The leather tab above the clasp was worn in each side and there was a small piece of crumpled paper in one of the pockets!! I couldn’t believe that they tried to pawn it off on me! I was so pissed. I immediately contacted to sa to return it. He told me the wear on the leather was just glue that he could get off. As if!!! If I’m buying a $3,000 plus bag it better not be used and it better be perfect!! I’m going to Paris in a few months and I sure hope I have a better experience there. Thanks so much for sharing your experience.
@@amyr7052 holy moly your story is horrible. I have NO WORDS!!!
I’m so glad you did look over it!
I agree on eveything you said. I hope you do have a better experience in Europe also! Goodness! 😳
Candi, thats😢terrible of that LV store and manager.... it brings no trust to customers, in turn loss of business for them. Remember the melting glazing issue on some of the pochette metis bags...were they reselling those too ? what were they doing with all of those bags ?...also, what if a bag was discontinued yet had a flaw, would they still try and sell it? ...Any quality company selling NEW products should have a company policy same world wide ...of where the damaged goods go to ...and it definitely should not be resold,...EVEN if that lady asked if they had any of those bags, as maybe some people don't care about flaws.... the correct answer from any company especially an elite one should be, =no I'm sorry we do.not have any new of that bag, but we will be happy to order you a new one.
@@tlisalisa8926 you are so right it is terrible and doesn’t bring any trust to that particular store! I won’t be trusting that one ever again! I do remember the melting glazing! I guess they got all of that fixed! 🤷🏼♀️
I don’t know all of those answers bc I’ve heard so many different things they are supposed to do with the flawed bags!
As far as me reselling, yes I will sell bags that have flaws but I’m selling preloved. They come with a huge price drop! I disclose the flaws and people know up front!! I’m not a store taking in returns and trying to sell as a brand new item for the brand new price! I will say, if I get something in that’s real bad I don’t resell it and that’s just bc it’s not worth the time or money to mess with all of that! Every preloved sites sell bags with issues but gosh at least tell and show. Then if someone wants to pay $1300 for something that would be $2500 if it didn’t then they at least know up front and are happy for the price! Will I buy preloved bags myself with flaws? Nope. I won’t spend big money on anything from anywhere with anything wrong! That is just how I am though!
Thank you for watching and commenting!! 💞💞💞💞
@@candissweetloveforlv u rock!
Wow, just wow!!! I am so glad you shared this. Just goes to show you just have to really look at items when you get a change to buy in store. Just wow.
@@jamesjamm yes it sure does! I will always check them out even more now! It’s ridiculous and it’s only been Lv that I e noticed quality issues on like this!
Thank you for watching and commenting!! 💞💞💞
You are a better person than I am! I would have nicely gone up to that customer & told them. If they kicked me out, they would have lost my business & maybe that of the other customer.
@@teresamcg431 oh the lost my business for sure!! I think about that now but at the time I think I was so shocked and mind blown that it just didn’t cross my mind! We didn’t stay long after that! I was done! I wish I would have thought even knowing she didn’t buy it!
Thank you for watching and commenting!! 💞💞💞
I luv LV❤❤❤ SO sorry to hear that particular store did that, but thank goodness you witnessed it so people can be aware of that kind of business in the store.
Are you sure the SA wasn't just showing the bag to someone. Like, "we don't have it in stock but someone just returned a defective bag. I can show you so you can see what the bag is like."
@@totesgene no,bc he put it back in the drawer and I said, “ you guys are selling the bag already!” She was like yea! So nope but I wish that was what they were doing!
But she said it was put back on the shelf and they pulled the bag down to show them, so I'm sure they didn't say we hve a defective bag out for show, and not for sell.
@@candissweetloveforlv I just can’t believe they’d knowingly sell a defective bag.
@@totesgene swear on my life!
@@candissweetloveforlv That's just terrible. Did you take pictures of the popped stitching?
New subscriber here! Thanks for being so open about what happened…it was totally unacceptable in my humble opinion. I love LV, but their service and transparency should be honest and top notch.
@@debbieloes5903 welcome to my channel and thank you for your support!! I appreciate it!!!
Yea I don’t understand how that seemed ok to them. Makes no sense!
Thank you for watching and commenting! 💞💞💞
I agree, that's an awful, super shady thing for them to do! I understand just a regular return going back on the shelf but not something faulty.
@@la_wandereuse exactly! It would be one thing if I just returned bc I didn’t like it but with a defect! That’s just crazy to me!
Good for exposing this and educating us on what to look for when buying these bags. I hope you reported this to LV up the management lines. This is a management setting the tone of the boutique issue. Would be interesting to see their repsponse on a wider basis. Takes your time, but maybe things can change with making them aware.
@@greeneyedcatwink you are so welcome!!! I called customer service on my way home that day but they said I’d need to email the corporation. They were basically no help at all! The lady told me that online services don’t get involved in, in-store purchases! She said they aren’t affiliated with them! I don’t know. I can’t make sense of what they have going on.
I appreciate you watching and commenting!! 💞💞💞💞
Last year I ordered a Speedy 20….SIX TIMES!!!!! It took SIX times to get one that wasn’t defective!!! I don’t live near a store any longer so I’m at the mercy of online. The final straw was I returned one …. made a new order… and they sent me the exact same one I returned!!!!
You're not the only one. I saw another comment on here with someone having the same experience. This is wild but I'm glad you have shared you experience with the rest of us to be aware. Thank you.
I think this is something we suspect might happen but to see it with your own eyes is something else. I can't remember which youtuber bought the pochette metis in that oil slick denim (can't remember the proper name for it) at Harrods and returned it because the LV logo was slanted. They told her that hers was the last one and when she looked up online, it was available for sale at Harrods meaning they were selling her returned bag. I hate buying online because I'm always worried something won't be right and I have to have the hassle of returning it in store. I always worry that someone has returned the bag and they are now selling to me hoping that I won't be bothered to return the item due to the hassle or hoping I won't notice or that I won't be "fussy". I recently bought the speedy 20 DE in store and the 1st bag they showed me had a horizontal indentation on the handle (think it must've been pressed against something). I'm sure they would've ended selling it to someone else.
Its a lot of money and it should absolutely come without any defects in my opinion. Unfortunately it seems that the manager in that store cared more about making a sale than looking after the customer or even upholding the craftsmanship of the LV name.
😮😮😮 I cannot believe this! This should be a HUGE deal to everyone. Unacceptable.
@@Jorgelinas.Journey for sure it should be!! Very unacceptable!
Thank you for watching and commenting! 💞💞💞
It's very good of you to tell us. I can see how upset you are. Thank you. I would look my bags over twice before buying. .
@@carolohalloran413 you are so welcome and yes just drives me crazy knowing all of this is going on!’ I will always look mine over extra good too! Thank you for watching and commenting. 💞💞💞
@@candissweetloveforlv I enjoy watching your videos I love Louis Vuitton bags also. I love to see all the new styles. Keep up the good work !
😱 Our dear Candi, thank you for telling your unbelievably disturbing experience. 🫶 The Sweet, honest and ethical Candi’s of the world should be owning these companies ❣….This company has been called out before, for reselling ‘returned’ bags😠 I design for many lux bag owners and several of them have stopped purchasing new bags from this company since 2017-18! They said before that, their vintage LV was made with class, caring and customer loyalty. Now it’s just high prices and, well we can now see how they roll😞…..a friend has had good experiences in the Houston store but who knows? Luv that you stand for what is right in the world, earth angels like you help so many🙏🏼💕 ps can you imagine a $11,000p9 speedy being returned and resold defective
@@artsandbarts360 awe you are so very sweet!! ♥️♥️♥️♥️♥️That’s so awesome that you do design work. So neat. I didn’t know that at all! I bet you are the best! I agree with all you said! I appreciate you watching and commenting!! 💞💞💞💞💞
It happened to me too, I returned my Odeon Tote PM when I initially purchased it and they gave me the same bag with the same defect and they pretended that it was normal. I was shocked. And then they finally gave me another one with a different defect but not as bad as the other one, which is the bag tag and thank goodness that it was replaced. But I was still disappointed and frustrated because I had to go back there times. I haven’t returned to that boutique and I am not planning ever. 😃Thank you for sharing.
This is crazy! I honestly think quality and the service industry has gone way down the last few years. I mean it’s one thing to just show people the bag in person, but to sell it is another. Tfs Candi 💕
@@AKBBags I 100% agree with you!! It is crazy and it’s happening so bad everywhere! Nobody hardly cares about anything anymore except making money!
Thank you for watching and commenting!! 💞💞💞
Hi Candi. I just stopped by to see what is good and you didn’t disappoint. I love the new bag. Thanks for sharing your experience. I’m hearing so many stories about quality issues. Not just LV but a lot of my favorite brands. But to hear that the defected bag was being re-sold…Just WOW. It’s like luxury is no different than fast fashion now. I have decided to take a break from buying new luxury bags. If I purchase another luxury bag it will be vintage or a Hermes bag. I do like a lot of new bags but I’m just not feeling the quality and the unethical behavior. I totally agree with you. It’s the principle.
@@thehandbagheaven3178 I can understand why you feel that way!! It’s crazy today! Nobody cares about anything but making money instead of making sure people are getting what they want and are happy!!
I appreciate you watching and commenting!!
I think they put returned and slightly defective items in the employee store and it is sold to them at a heavy discount. I think they get to buy from this “store” once or twice per year.
I am so upset that that happened!!!!!!! I also would have had a hard time not saying something to the woman looking at the bag. Ugh. NanZ
TFS Candi.
Appreciate the info.
@@tamib846 you are so welcome!! Thank you for watching and commenting!! 💞💞💞
Whaaaaattt 😮😮 that's INSANE!!! What a shame, you can't make that up!!!
@@snow77707 it’s defiantly a shame for sure! I couldn’t believe it! 😒
I can’t believe that they did that 😮That’s crazy! I’m glad you found a perfect one though 🌸
@@amymicheleluxury me either. Insane and thank you bestie! You and I are always gonna check these babies out real good! lol
Girl it does happen everywhere but these are bags that are at least 2500 bucks!!! They should be in PRISTINE CONDITION!!! There shouldn't be ANYTHING wrong w these bags when they're BRAND NEW!!!
@@pitbullmom6428 AMEN!!!!!!!
I 100% agree with you! Your integrity is why I consigned with you 😊
@@melissastarbuck7553 awe well that’s sweet of you!! Yea as just a reseller we call out all flaws and their prices! I typically don’t have anything much past wear and tear but If I have something someone wants to sell with a defect for a low price then it’s shown and told for sure!
I appreciate you watching and commenting!! 💞💞💞💞
😱😱😱 I cannot get over the audacity of your boutique to do that right in front of you! Geez they couldn’t wait til you were gone? Even though that’s wrong on every level! I thought they sent it back when things were wrong. Sadly I think they all do it and it’s flipping wrong🤬😢 Also when you order from the website they source items from boutiques closest to you first if they have them. I don’t like my Portland Oregon boutique after a few bad experiences and I thought I could get around them by ordering online and sure enough I got an item from that dang boutique 🤦♀️🤬 I’ve been buying from the Houston boutique because Winnie, Yota, Autumn.
@@Smilingcats_couture I can’t get over it either!! I debated multiple times about making this video but thought you know what I’m going to! People need to know bc some may not look over them well bc they may not think they have to and they shouldn’t have to! None of us should.
Thank you for watching and commenting. 💞💞💞
I appreciate your video. I've only purchased one bag from LV and had a quality issue. The SAs don't check the bag to make sure it's okay. As far as they are concerned, if you take it, it's on you. The first time, a hole was not punched out of my strap on my Carryall pm so you could not even put the buckle prong through. That had to be returned and another ordered. The second time, I missed the defect. I didn't notice it until like a month later, that part of the glazing was missing. It's black glazing on a black bag and the store lighting is dim, it was easy to miss. Anyway, I still have the bag with the little bit of glazing missing and just kept it and haven't done anything about it. Still haven't decided if it's worth it to bring it in and ask them to repair and possibly have to pay or just say 'whatever'. I've had the bag for 6 months now, so maybe it's just 'whatever'. But Gucci repairs for free for 2 years, so I wonder if I should hold LV to as high a standard ...
@@nikkiadams6828 wow your story is crazy!! Omgosh!!! I just don’t get it! Gucci is better by all means. They are so easy to deal with!!
Thanks for sharing and watching!!! 💞💞💞💞
completely agree with you. this is absolutely insane and good for you for breaking up with them
@@mellilovesbags yes it is and thank you!! Some don’t agree but I’m saying adios. Plenty more places to shop! 🤷🏼♀️
TFW. I appreciate you so much!! 💞💞💞
new sub here.. just wanted to say itotally agree w you about them selling a return that was flawed. no bueno for the name, absolutely not.. watching you ikno you’d be an awesom shopping buddy to shop with..😉 LOV the vid.. see ya lata💙✌🏾
@@breaedwards aww thank you so much for your kind words!!! ☺️Welcome to my channel and I appreciate your support! 💞💞💞
I had to have my high rise bumbag replaced 3 times due to quality issues until I was able to get a good one. Also, the Loop Hobo GM twice due to quality issues. I live close to a boutique so I kept going until they got it right. I work hard for my money so I was not about to sport a defective bag!
@@josanchez19991 AMEN SISTER!!!!! 🙌🏻
This doesn’t only happen in stores! It happens when you buy from their website also. I purchased this same pink bag 4 TIMES!!! Purchased them all on the LV website. Each one had defects. Crooked top handle, crooked lock, glazing issues, dirty on the inside of bag, exc. it was a terrible experience. One of the bags I returned had a noticeable black spot on the back of the bag with a crooked handle. I purchased the bag again right after returning that one. When I opened the new order, guess what I find?! The same bag I just returned with the same black spot and crooked handle. They don’t care about their customers. LV is trash.
@@A1yssa0 so true!! I have had many bad ones from online and in store! Just can’t believe they were selling it right in front of me! It’s crazy! Sad that we all have these kind of stories!
Thank you for watching and commenting. 💞💞💞
I don’t think you’re nuts. I agree with you and thank you for bringing this to our attention. ❤ ❤ It’s appalling. 😡😤🤬
@@lgrico1 thank you so very much!!! I appreciate you watching and commenting!! 💞💞💞💞
That's why I'm going towards the vintage LV new bags are not the same..
Wow Candi! 😮 I have not purchased from LV since my manager SA left 3 years ago. I have purchased pre loved. This is suppose to be “luxury”. It’s laughable! I have a small collection of about a dozen & I will just enjoy what I have before I give them any more of my money. 🤷🏻♀️
@@llnut4775 I can understand why you feel that way for sure. Thank you for watching and commenting!! 💞💞💞💞
Sigh...why was I not surprised to hear this? Honestly, I'm pretty outgoing and I would've sauntered over to the lady and would've just told her..."Hey, just wanted to let you know, that I just returned that bag because of popped stitches." You said something that caught my attention...does LV have some kind of return quota? I usually order pieces online vs in store and have often had to return the items. Wondering if that'll get me banned. 🤨
@@alicew991 I know. I was mad at myself later for not saying so thing but that lady didn’t buy it anyway! I should have asked to talk to a corporate manager but again I am sure I wouldn’t have gotten anywhere but banned also! I was honestly shocked that I ended up getting my return and we left! Then the thoughts of what I should have done came pouring in!
Thank you for watching and commenting! 💞💞💞
@candissweetloveforlv don't beat yourself up about it! When I said I'm not surprised...I was talking about the store trying to resell it to another person. It once again, demonstrates the downward trend in luxury service. It's so disappointing.
That is abhorrent!! As someone who has spent many years working in retail, and also as a manager, procurer and buyer of luxury goods, this display of carelessness is shocking and despicable. I understand the pressure to make sales and turn over inventory, and I have no doubt that many boutiques do this, but while you were still in the store?? How daft and disrespectful of them. It sends a message like they appreciate your business (did the return), but think you’re just being a diva (the bag was in sellable condition)👩🎤
I’m not even surprised smh LV isn’t as prestigious as they claim to be
I remember reaching out to you about my experience through Instagram and how they gave me a bag that was all scratched up from the hardware. The one that was on display is the one that they sold me. I left without checking the box. I thought they were giving me a brand new one, but they did not. When I called him to LV customer service they told me that was unacceptable and I needed to go back as soon as possible in order for the store not to believe that I did it on my own. I had purchased it as a Christmas gift last year and I was not about to open it until Christmas Day, but my husband was the one that wanted to see it and so I made an exception and I showed it to him. He was the one that pointed out all these Defects. When I went back to the to the Costa Mesa California boutique inside Bloomingdale’s, I was shocked when the manager told me that every single piece that they have in store display and all, will be sold. The store loses if they need to return something back to the main headquarters. I have not purchased a bag from LV but I have purchased from resellers like you that’s our honest and tell you how the bag truly is.
@@Desert529 aww thank you so much!!! I’ve had a lot of good experiences and some bad!
Your story is crazy! It’s crazy at all of these stories in general! So many of us had had some kind of insane thing happen!
I appreciate you watching and commenting!! Your kind words means so much!! 💞💞💞
DISGUSTING!!!
@@jenwest8713 for sure!!! I hope it continues to be returned a 1000 times 😒
Candi you're like me I care about people wasting their money and the fact that they just put it back out there is scary... 😢
Funny that! Loose and popped stitches are becoming common on those eastwest metis. The first one they brought out for me had popped stiches and a long loose stictches😢 of course is made in usa! Not so lucky with made in usa LV seemed like they dont go thru quality cintrol😏
@@reginaluv5166 oh my gosh I know! I don’t understand the deal! I have so many good ones but I’ve seen so many bad ones! I hate that for you!! Seems so many of us have had the same issues!!
Thanks for watching and commenting! 💞💞💞
Appreciate your honest story and opinion, I completely agree with your statement, it shouldn’t have happened, it was very wrong! The management in the luxury business, they should absolutely not just care about the sale numbers, the money they can make! The quality should always be the first thing they should care and improve, high quality will bring the customers and business into their store!
@@tinatian5138 100% agree with you!!! I was in total shock. Like seriously?!??
Thank you for watching and commenting!! 💞💞💞
Thank you for your honesty. In the future I will buy bags from you, because you care!
@@mariagaratearambula3639 awe, omgosh that’s so sweet! If there are flaws, being that’s is preloved, I tell and show all!! I appreciate you watching and commenting!! ☺️💞💞💞
Unfortunately, if one store is getting away and doing this, they all or doing it. So so sad. All they care about is making money. The experience I once had 10 years ago, I do not have now. This is one of many reasons I have been turned off by luxury. Is luxury really luxury? I am just as happy with Coach, Dooney, and preloved. The prices and the lack of customer service, and QA is not there. Thank you Candi for this video.
@@sherritalbot3399 you are so right!!! I’m sure they all are!! This is a flagship store and they can do this so!!
I agree! I’m seeing so many contemporary bags feeling better made but gosh I love Lv so much!! So sad about how they don’t care!
Thank you for watching and commenting!! 💞💞💞💞
Wowwwwwwe that’s nuts! The store I frequent would never have put that back out on the floor. They send them for repair or there’s a website for employees only where they can purchase the defects.
@@stephanietulman3074 I would have never thought they would have either! I do hope the store you go to doesn’t though! At least there is one for sure if so!! 💁🏼♀️
DOES NOT SURPRISE ME AT ALL. I have purchased (and then returned) several LV bags which had obviously been used before. Please check your bags thoroughly before you purchase them. If purchasing online, check the bag out as soon as you receive it. I remember purchasing a Gucci clutch ( from Harrods). I did not open it for a month. When I did there were stains inside the bag. Harrods refused to exchange or refund me! I was so mad but lesson learnt. Also watch reviews on the bag that you want to buy before you purchase, in order to be aware of faults to look out for. x
@@Lia29 oh same! I’ve had to return so many!! I agree with abetting you said! Yes please check your bags!! That’s terrible what happened to you!! Just awful!!
Thank you for watching and commenting!! 💞💞💞💞
That’s Scarey actually makes us want to look over them very well
@@Lvluxplus-u6e totally agree!! I will always check mine out really well as long as I am able to be there!
TFW. I appreciate it!! 💞💞💞
I have issues with every single Louis bag I buy nothing has been perfect. It’s so frustrating. Hardware always has hairline scratches . I just returned that new mini backpack that had black marks on the canvas and scratches all on leather . Hardware I can deal with but not marks on canvas etc 😢
@@lauraquinones1877 I know! I’ve had so many problems too. I just don’t understand but wonder if it’s bc they are putting out tons of bags but still doesn’t give them the right to do what they did by any means! I hate that you have had so many issues too! Ugh and I love the bags so much! 😢
LV’s quality and service has halted me! After over 15 years of loyalty to the brand it’s crazy how quality and service has changed. 💞 I’ve seen exactly what your speaking of in a local store before, so I so understand, thanks for sharing.
@@mrsbluxlife yes it sure has! I’ve been buying for around 8 years or so now. Maybe longer! Big difference in quality!
That’s crazy that you have seen this too!
Thank you for watching and commenting!! 💞💞💞
I am shocked by this... I expect MORE from a premium label...
@@gingerpenley949 same! It’s crazy!! I was so shocked 😢
What an unbelievable thing for that store to do! Gee, most "average" stores would put a defective item off to the side to return to the manufacturer or their parent company. It seems as though LV is money hungry as they know they can pawn off rejects to the next sucker who walks into their store. So thankful you brought this to our attention Candi!
@@stephanievacek7469 I so agree with you!! You are exactly right on what it seems!! The quality is getting worse! When they are good they are good but when they aren’t you get things like this happening!
Breathtaking 😮 wow and very disappointing to say the least
@@harboraz yes it is and I’m just so disappointed. ☹️
very shady
@@Daria-bg3ds very much agree 🤷🏼♀️
Faulty returns should never be resold, standard returns fine, but not faulty ones.
@@louise8219 100000% agree with you there!! 🙌🏻
I will NEVER buy another LV. The piping on a bag only a few months old and used infrequently failed and they wanted to bill me to "examine" it and I was told I would have to pay for the repair as well.
@@ew759 oh gosh that’s awful!! Geez I don’t understand what’s going on with them! Thank you for sharing! I appreciate you watching and commenting! 💞💞💞
Wow! They just want to sell it. They don’t care. If the next customer doesn’t see it, they scored. They all do it. Unfortunately you happened to catch them in the act. Quality assurance has gone down while prices go up. TFS
@@camiscloset2369 I 100% agree with you!! They literally don’t care! It’s crazy so crazy!
Heyyyyyyyyy there!!
This is crazy! I also live about 3 hrs from an LV boutique so I used to order a lot online. The first Odeon I ordered had a weird little nick in the glazing on the front right, on the pocket. I took pics, got approved for an exchange and sent the bag back. They then sent me a second bag and guess what - they sent me back the same dang bag that I had returned!!! Same nick in the same spot! 🤬. So I had to wait until a work trip when I was near an LV before I could buy my Odeon and inspect it in person. It’s really not acceptable for what we’re paying.
@@WineNHandbags omgosh that’s not the first time I’ve heard of someone getting the same bag they returned! WOW!!!!!
I hate that happened to you! Gosh just crazy!! It’s hard when we live far away! Online is super easy for me but I like going in! 🤷🏼♀️
I agree with you 💯!!!
Honesty is the best way always!
@@jenjen0911 aww thank you! Yes it is the best way to be!! ☺️💞💞💞
wow a 3h drive? thats a lot .. i have noticed that you see every little imperfection (like me too) but most people don't see those "details", even when a whole monogram-piece is uneven placed.
@@melechdalet832 yes I live a good distance from Dallas which is the closet boutique to me! So when I go I like to really look over the store and I get to check the bags out good! Mostly I order based off of pics or online bc of not being able to go often!
Yes I look over everything so well or at least I try to! You are right some don’t but it’s probably bc they don’t think they need to! Sad that we do have to! Thank you for watching and commenting! 💞💞💞
I think the sad fact is that they all do it. My very first LV shopping experience, I was looking at a PM and I asked if the bag I was trying on is the one I would take, they said yes. I looked it over and the glazing was terrible, so I told them they would have to order a new one. Magically, they “found” another one in the store after they just told me that was the only one. So, they have various quality level bags in the store and it’s up to the consumer to either accept or reject the bag. Same as with car buying. Does that new car already have a scratch? But to blatantly resell yours while you are still in the store??? Wow.
@@TheJalebe73 you are right they probably all do it! It’s just seeing it was what floored me!
Your story is crazy! Blows my mind at all of these stories you guys have also! 😂
Hi Candi, but do you know that they were selling the bag to her or could it be that they were showing her the bag in that color just for reference so she could place an order?
@@growinginluxury they were selling bc I asked my SA and she said yes! It’s crazy I know :/
You’re exactly right. That is absolutely unacceptable!
@@BethInstaNow 100% ridiculous
Are you talking about the Vuitton store in Northpark Center?
@@keran1860 no the galleria
Thank you for the advice! Buyers beware.
@@mariagaratearambula3639 you are so welcome and thank you for watching and commenting!! 💞💞💞💞
I was told the handbags that had issues with them went into “ the back room” for employees to purchase at a discounted price. Sorry that happened to you but on the other hand it’s good you know what they are doing and stay away from them.
I always ask my CA if anyone has ever bought the bag I’m looking at and returned it. I feel she’s telling me the truth since she has told me bags had been returned
@@nancyandjoel4134 I agree that some are very honest! That’s why I’m not gonna stop purchasing bc one boutique or one manager won’t make me stop buying the bags. That’s great you live close! I wish I did! 💞💞💞
That is horrible but not shocking. You were asking about what they do with their bags. I watched this guy go to the dumpster and get a few pieces of LV. It's on RUclips. You never know what companies are capable of doing and that's a problem.
I would feel the exact same way about that boutique. I’ve had problems with the last two bags I’ve ordered online. I went to return the last one to my local boutique and there were defects on all three of the bags I looked at. One had scuff marks on the leather, another one had a lop sided logo, and the last one had very faint embossing. I don’t think they pulled them off of the floor. So sad!
@@lavitello ugh I hate that for you too!!! That’s so crazy!!! I just cany be love how bad it’s getting!! It is so sad! You are so right!! Thank you for watching and commenting!! 💞💞💞
Good situation to put in your email when they send you a review or whatever it's called. I was in the flagship store on 5th Avenue earlier this year. One of the SA had a demeanor that really bugged me. I pointed out a bag he showed me that was a return because the stickers were missing. He tried to say that it wasn't. What you witnessed is beyond effed up. I wonder what the higher ups would think of this.
@@Jploveslv yes it’s really crazy for sure! I wonder if the higher ups would care but I wouldn’t even know how to contact them! Customer service is no help out at all bc I tried that! Thank you for watching and commenting! 💞💞💞💞
@@candissweetloveforlv you're welcome 😊
The problem is now Louis Vuitton is being made in the states with minimal to no quality control. There is poor quality throughout the LV items. I’ve purchased LV’s for over 30 years & the items I purchased were made is France, Italy, & Spain. The craftsmen produced works of art. Now these bags are produced in Texas & California. All bags used to have date codes of the country of production, now a tag that says either made in USA or a SA of LV has to scan the bag. I actually went in to my local LV store today and the bag materials felt low quality compared to my bags I purchased years ago. Many products had uneven stitching, popped stitches, uneven closures, and one bag was misaligned. It’s quite disappointing to see the quality go down but the pricing escalate.
@@hustlerestgratefulblessed7527 you are soooooo right!! I hear this so much from so many who used to buy years ago. How sad is that?!?
I can’t believe how some of these bags turn out! I’ve had to return several bc of quality issues. Imperfection. Flaws. DEFECTS!
Thank you for watching and commenting!! 💞💞💞💞
The nerve!!!! I feel so disrespect! We aren’t cash cows! Treat us with respect and decency!
@@doney1996 I agree with you 100%!!! 🙌🏻
I agree that this is outrageous, but I doubt it was the managers discretion to re-sell it. The company must have the inventory system set up to allow returns to be resold.
@@nancybright8462 wouldn’t surprise me one bit!! Never know anymore! Thank you for watching and commenting! 💞💞💞💞
Candi omg 😳 this is just horrible especially for someone who is a novice like me. Who would be nervous to start with and wouldn’t know what to look for. Well I kinda do from watching all your videos. But ugh 😩 That’s part of the reason I like to buy preloved because I expect them to have flaws after years of use. But NOT a brand new bag. It’s upsetting. TFS 🛍️👛🦆🙏🚢
@@DeeDee_Bean I agree Dee Dee! Yota said the same thing about ones who may be new to buying and ones who buy only once or twice a year! They would be getting a bad experience for sure if it happened to them! Hopefully it’s less than I think! This is very upsetting, you are so right! Thank you for watching and commenting! 💞💞💞
What a shame for the boutique! I think that most designer houses are only focused on the bottom line! Quality is NO LONGER a priority. They know that their product is highly desireable, and someone will buy it. The only to send a message to corporate is to demand quality and stop consuming theirr product. Unfortunately, long gone are the original companies owned by their founding family, it's all managed by corporate management. Also, in some cases, boutiques could be charged back if they have too much repair/returns. It's so sad!!
@@anselbaby2851 I sooooo agree with all that you said!!! Quality is no longer a priority! So very true!!!
Right, it’s sad for the original founding families with their traditions. Super sad.
I appreciate you watching and commenting! 💞💞💞
I knew it they did that to me twice never purchased brand new since. Lv workers are liars they sold me a used returned bag twice all plastic removed I even warned them the second time. They love playing in people's faces. Been buying my bags from Japan on ebay never paid more than 300.00 for same bags in used condition 😮.