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so sad that shade girl!!!!!!! so sorry

Wow 😮😮

I have issues with every single Louis bag I buy nothing has been perfect. It’s so frustrating. Hardware always has hairline scratches . I just returned that new mini backpack that had black marks on the canvas and scratches all on leather . Hardware I can deal with but not marks on canvas etc 😢

Wow, just wow!!! I am so glad you shared this. Just goes to show you just have to really look at items when you get a change to buy in store. Just wow.

Appreciate your honest story and opinion, I completely agree with your statement, it shouldn’t have happened, it was very wrong! The management in the luxury business, they should absolutely not just care about the sale numbers, the money they can make! The quality should always be the first thing they should care and improve, high quality will bring the customers and business into their store!

Hey Candi! Similar story. When I went to LV with my friend to purchase the Rose Trianon and cream Metis, I was using her CA instead of mine. Her CA got mad when I pointed out tiny rips in the leather. She acted like that was the only one, but then the manager overheard and brought out another one. That one was perfect so I purchased it. Crazy!

very shady

TFS Candi. Appreciate the info.

Disgraceful. I’m not surprised, really. I returned this bag twice bc of popped stitches, missing glazing, torn leather, etc. and on my video talking about it, someone else said they returned theirs 4 times. I think they are all doing this and banking on most customers being unaware of how to inspect for these quality issues and telling them “it’s handmade and it’s normal.” I debated keeping mine and sending it for repair because I thought it would go out of stock but I’m glad I returned it. Ugh 😑 shameful! Thank you for sharing.

Unfortunately, that seems to be the level of customer service everywhere nowadays.

What an unbelievable thing for that store to do! Gee, most "average" stores would put a defective item off to the side to return to the manufacturer or their parent company. It seems as though LV is money hungry as they know they can pawn off rejects to the next sucker who walks into their store. So thankful you brought this to our attention Candi!

Omg! This is unacceptable 😮 That’s why sometimes I prefer to buy pre loved! Shame on that boutique!

omg so disheartening

Wow….just wow!! To be that bold to do that in the first place and to do it in front of you?!! How would they feel if that was them and their hard earned money?! SMH 🤦🏼‍♀️

It’s outrageous that they knowingly resold a faulty bag. An extremely expensive defective bag at that. Where does it end? Prices go up while quality and service go down. 👎🏼

completely agree with you. this is absolutely insane and good for you for breaking up with them

Hi Candi. I just stopped by to see what is good and you didn’t disappoint. I love the new bag. Thanks for sharing your experience. I’m hearing so many stories about quality issues. Not just LV but a lot of my favorite brands. But to hear that the defected bag was being re-sold…Just WOW. It’s like luxury is no different than fast fashion now. I have decided to take a break from buying new luxury bags. If I purchase another luxury bag it will be vintage or a Hermes bag. I do like a lot of new bags but I’m just not feeling the quality and the unethical behavior. I totally agree with you. It’s the principle.

I understand why you’re so pissed. I think the lesson is to never feel guilty for returning a bag for ANY reason.

I agree with you 💯!!! Honesty is the best way always!

😮😮😮 I cannot believe this! This should be a HUGE deal to everyone. Unacceptable.

That is INSANE. I cannot believe that. That does not give me any faith in LV. When my Odeon monogram didn't line up in the front my "former" SA was pissy with me when I exchanged it and said, "well it's handmade so they aren't going to be perfect." Handmade my achin' butt. They are NOT handmade. I'm seriously moving away from these so-called luxury brands. I"m sure the one I returned just was sold to someone else. They do it all the time.

Candi, you are kidding me??? No way! That’s a shame. That bag is too expensive for pop stitches. I’m sorry. I don’t want no bag with pop stitches. 😭Wow. At the least, they should have waited until you left the store before they showed the defective bag to someone right there so you can see it. I’m blown away.

Wow Candi! 😮 I have not purchased from LV since my manager SA left 3 years ago. I have purchased pre loved. This is suppose to be “luxury”. It’s laughable! I have a small collection of about a dozen & I will just enjoy what I have before I give them any more of my money. 🤷🏻‍♀️

Candi this story is just unbelievable that they would do this. Some people maybe get a special Luxury bag maybe once or twice in a lifetime and to have this happen is just the worst!!! You are such a good and one honest person Candi and I am thankful you shared this story!!! I am so glad you got a good one and I feel so sad for whomever ended up with your bag with the popped stitches. Shady is 100% RIGHT!!! Thank you Candy for your beautiful honesty!!!!!!

😱😱😱 I cannot get over the audacity of your boutique to do that right in front of you! Geez they couldn’t wait til you were gone? Even though that’s wrong on every level! I thought they sent it back when things were wrong. Sadly I think they all do it and it’s flipping wrong🤬😢 Also when you order from the website they source items from boutiques closest to you first if they have them. I don’t like my Portland Oregon boutique after a few bad experiences and I thought I could get around them by ordering online and sure enough I got an item from that dang boutique 🤦‍♀️🤬 I’ve been buying from the Houston boutique because Winnie, Yota, Autumn.

After the dust settles I would reconsider. You can always inspect any new bags. You shouldn’t miss out on a store with great inventory.

I agree and it's terrible but, I'm almost positive they all do it all time.

It's very good of you to tell us. I can see how upset you are. Thank you. I would look my bags over twice before buying. .

Candi, I am absolutely with you. For the amount of money we are paying for these bags, the SAs should not be so cavalier about the defects, 100%. It reminds me of my own experience receiving the Sunrise Aquarelle Neonoe BB in horrible condition from a boutique in Honolulu. The SA did not care one bit to send me the bag in that condition. This might be such a normal practice at the boutiques that the SAs don't even notice the defects. They might just send to the next customer and keep it moving. Smh. For those who have exceptional SAs, you are so lucky because finding a good boutique and a good SA is not as easy as it sounds. Thanks for sharing your experience, Candi. I would be curious to know if there is any luxury brand whose best practices are better than LV's and who actually inspect their items before they sell them to their customers. Enjoy your new bag, Candi! 💕

👏👏👏👍👍👍👌👌👌👜

This is a HUGE deal. They are knowingly reselling a defective product, like it’s no big deal at that. This should be reported. Man I have a big mouth. I would have told her.

DISGUSTING!!!

i wonder why the pochette metis have so many flaws. I really want to purchase one but i’m hesitant unless i can examine it in person or there is a liberal return policy from wherever i buy it

This is crazy! I also live about 3 hrs from an LV boutique so I used to order a lot online. The first Odeon I ordered had a weird little nick in the glazing on the front right, on the pocket. I took pics, got approved for an exchange and sent the bag back. They then sent me a second bag and guess what - they sent me back the same dang bag that I had returned!!! Same nick in the same spot! 🤬. So I had to wait until a work trip when I was near an LV before I could buy my Odeon and inspect it in person. It’s really not acceptable for what we’re paying.

I bought the pochette Métis east west n the bicolor monogram. I looked it over very carefully before I paid for it. The sa took it to the back to box it up etc. Went back to our hotel and I almost left it until we got home in the box. Then I decided to go ahead and look at it. This bag was OBVIOUSLY used and returned. The leather tab above the clasp was worn in each side and there was a small piece of crumpled paper in one of the pockets!! I couldn’t believe that they tried to pawn it off on me! I was so pissed. I immediately contacted to sa to return it. He told me the wear on the leather was just glue that he could get off. As if!!! If I’m buying a $3,000 plus bag it better not be used and it better be perfect!! I’m going to Paris in a few months and I sure hope I have a better experience there. Thanks so much for sharing your experience.

Such bad service

I’m sorry about the glitches in this video! Our Internet service has been terrible and I was barely even able to edit and upload! Thanks for watching!

Candi, Thank you for this video. I was shown a bag that was supposed to be new but it was clearly a used bag with faults and the flagship mid Atlantic region USA LV store didn’t apologize or blink an eye when I rejected it. I buy vintage now.

I’m so sorry this happened to you. If it were me and I knew for sure that it was my defected bag I would have told the lady looking at it that you just returned it and why. I definitely would shop elsewhere too.

That’s a huge deal Candi this is so sad TFS❤

That bag is on my wishlist for sure😍 😱 I can’t believe they didn’t even wait for you to leave the store🤯 that is terrible! Popped stitches is a huge no no! Thanks for sharing this, it feels like new shoppers usually get stuck with bad bags because they don’t know about these things yet so these videos are so important. I got stuck with a few bad bags when I started shopping that’s for sure😩

Wowwwwwwe that’s nuts! The store I frequent would never have put that back out on the floor. They send them for repair or there’s a website for employees only where they can purchase the defects.

Whaaaaattt 😮😮 that's INSANE!!! What a shame, you can't make that up!!!

At least Dallas has more than 1 boutique!!!😂😂😂

Sigh...why was I not surprised to hear this? Honestly, I'm pretty outgoing and I would've sauntered over to the lady and would've just told her..."Hey, just wanted to let you know, that I just returned that bag because of popped stitches." You said something that caught my attention...does LV have some kind of return quota? I usually order pieces online vs in store and have often had to return the items. Wondering if that'll get me banned. 🤨

Breathtaking 😮 wow and very disappointing to say the least

Girl it does happen everywhere but these are bags that are at least 2500 bucks!!! They should be in PRISTINE CONDITION!!! There shouldn't be ANYTHING wrong w these bags when they're BRAND NEW!!!

And there's no telling if that bag had been returned before you bought it!!

Well I hate to say...but I'm not surprised. All they think about is the bottom dollar. They could've at least waited until you left the store....damn....It was still your bag actually when they were showing it to her...

What a shame for the boutique! I think that most designer houses are only focused on the bottom line! Quality is NO LONGER a priority. They know that their product is highly desireable, and someone will buy it. The only to send a message to corporate is to demand quality and stop consuming theirr product. Unfortunately, long gone are the original companies owned by their founding family, it's all managed by corporate management. Also, in some cases, boutiques could be charged back if they have too much repair/returns. It's so sad!!