GE Refrigerator Diagnostic Mode and Troubleshooting in 2021 (GE Side by Side)
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- Опубликовано: 6 сен 2021
- I got a brand new GE Side by Side refrigerator, model number GSS25GMHPCES made in 2021 and decided to figure out how to get into service mode and run a few tests for diagnostics. The system is rather basic, but it will help you figure out GE refrigerator troubleshooting.
In this video, you'll learn how to do a GE refrigerator control reset, deal with a GE refrigerator not cooling through the GE refrigerator demo mode, and then some ideas on basic GE refrigerator troubleshooting from the board.
Remember that your model's service manual may be different than mine. I hope this basic video will help you understand some things you can do to help repair your GE refrigerator.
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Display codes -
0 1 = Demo mode, turns off refrigeration
0 2 = Software version
0 3 = Mainb conftrol sw version
0 4 = Dispencer to main borad coms, does it work.
0 5 = No code
0 6 = Dispencer self test
0 7 = Thermistor test
P=Pass
O=Open therm circuit
F=Fail S=Short therm circuit
1=FF1 therm
2=FF2 therm
3=FZ therm
4=Evap therm
5=N/A
0 8 = Dispencer duct door open then close for 10 seconds
0 9 = Dispencer Recess heater test
1 0 = Open dampers, pause then close
1 1 = Fan speed test all fans (Evap, Fresh, Condenser)
1 2 = 100% run time,
1 3 = Pre=chill mode, force to set temp
1 4 = Defrost
1 5 = Reset to default
1 6 = Exit service mode
Thanks for taking the effort to make this
@@NextLevelAutoDiagnostics glad to help. I am sure someone will need this so why not.
Very clear and thorough. The world would be a much better place with more people like you! Thank you!
This video is soooo good!!! Fixed my fridge that I thought I had killed after it shut off after cleaning it... Bens Appliances and Junk is the BEST!!!!! Huge thanks!!!!
This video was so helpful!!! Thank you!! Is there anyway you can provide a list of all the diagnostic functions? Or where to access them?
Excellent video. Thank you for the time and effort.
Worked for My 2009 GE Profile too. THANK YOU !
This video helped me save probably 100s of dollars. Thank you so much.
Thank it was lots of help for me ,we were going crazy with the beeping sound
Thank you for posting this video . Must be a thousand how to on GE fridges and this is 1st one that addresses most important topic of diagnostic mode utilization for newer fridges . One question is if there is a fault in some component found in the diagnostic cycle how is that communicated back through the display ?
I believe I mentioned it but... according to the manual, there isn't an actual error code system on this model refrigerator. I poured over the manual multiple times and saw no error code reference, just the board testing info near end of video. This concerns me because the fridge should have something... because all other brands do as far as I'm aware.
Also, as a note this fridge was brand new when I did video, so it's recent regarding the no codes which, again, worries me.
Great job explaining everything keep it up
Thanks, will do!
This video was so helpful!!!👏👏👏
Thanks for your help!!..have a no lights and no ice condition.. Of all things 08 failed (dispenser door didn't open open)...gonna replace ice dispenser solenoid!
Thank you Ben. What drew me to you channel was the word "diagnostic." Too many times self help videos show you how to replace a component, but not how to determine where the problem is or why. I have book marked your website and this page for future use.
Here is my question, for you or anyone who has a possible answer.
I have a GE profile fridge, similar to the one in your video, but older. I had two issues crop up within a week of each other. The first was the ice maker was dispensing crushed ice only, even if cube was selected. Before I had a chance to deal with that, the evaporator fan started making a racket and failed. Went through the process of replacing it, fridge is now working, but...the ice cube dispenser does not work at all now.
How do I determine where the problem is, dispenser motor, motherboard...?
If I unplug the fridge and let is sit for 30 minutes, and plug it back in, will it reset the motherboard?
If I go through the process you describe here, will it reset the motherboard to factory defaults and fix the problem?
Awesome video! Allowed me to diagnose the defective defrost heating element in my fridge and replace it for $16. Thanks!
Hi there, did the diagnosis involve removing the plate at the back and testing the wires? I might have a similar issue. My freezer reads "8" and fridge "48" which are too high temps and my freezer fan runs non-stop.
Would you have the part number that u installed cuz I'm showing it as being $95
This is great. Thanks for sharing. Do you know for the model showing in this video, how to set temperature from fahrenheit to celsius?
Hi Ben thanks for great videos, question, I'm replacing the thermostat on my freezer, but sensor tube bit only goes in about 6 inches, think the old one went in much further, should the tube run alongside the big cooling radiator in the back of the freezer? I know it's a general question but would be very handy to know what is normal! Thanks Jon (Australia)
Great video 🙏🙏🙏🔥🔥
Thanks very helpful !!!
Glad it helped!
Hi Ben, good job! a great instructional video. But i have a harder tech question that no one has been able to answer yet. Working on a GE Side by side, model PSPS9PGZBCSS with an inverter compressor . My control (mother) board is putting out 11 volts, not the recommended 4 to 6 volts to the inverter. Everything else checks out ok, compressor and 120acv. What does this mean? I am very hesitant to put in a new inverter board thinking the 11 volts may destroy it.. or is 11 volts ok and due to the fridge/freezer being so warm?
Glad to see you are making more videos. Would love to see more about your ebay store. I have a medium sized store with around 1k appliance parts for sale. Would love to hear your opinions on that size of the business.
I am buying a new building for my business because I am expanding my e-Commerce footprint. I 100% plan on getting more info out about those facets of my business both Ebay and my eCommerce website.
The issue I run into sometimes is trying to balance output, but with the new building I'm more or less going to go near-full-time on RUclips content (appliance RUclips content) and one major consideration is maybe starting a channel JUST FOR the business stuff, because there's a lot that could be said that isn't for this channel.
I also became an ERP distributor with core access to a lot of parts and wholesale stuff, so that's something I'd want to talk about, too.
@@bensappliancesandjunk congratulations on the new building. We are out growing our 3k sqft building as well and looking to build something new to move into. I agree that ecommerce is the way forward. Also great job on becoming an ERP distributor. You will definitely see great success there. I would love to see a "BUILD IT FROM THE GROUND UP" type of channel on business basics. I have really enjoyed "parts that fit" channel but he seems to have slowed down on the youtube. Keep up the good work here and know that there are a ton of us out here that like to hear what you have to say.
Hi Ben. but My GE profile Fridge does not light on when I open the door. it is also called an ice maker side, it is chiller is working but the interior light in the fridge is not turning on.
it tried resetting multiple times with 0 15 as you showed but no luck. FYI Rest of the fridge is working fine without any issues.
Thank you😊
Great information! Can you advise where to find the service details as in your video, but for a GSHS5KGXCCSS? Thanks!
Question: After you type in say, the reset code 15, do you just push another button to activate it ? And once activated, how long does it take to cycle through to reset it? Should I see something at the end?
Good to know thanks for the upload s. It's ashame though that people have to pay outrageous amounts of money for companies making inferior products.
Its terrible. I am going to do a LONG video about that at some point - break down a few modern machines and explain why they are awful. I'm getting a full fledged studio in a few months so I can do it properly, I hope.
Having said that, I really like this GE side by side. There are only a few, FEW fridges I'd buy today, and GEs like this are one of the few.
My GE fridge won’t enter service mode - only get 0000 if the panel board has lost coms with main board would that be a reason ?? Great Video hop to use it once I can the fridge in this mode
Thanks for making the video. I have a GE monogram fridge that has the lights on, but no fans, no compressor nothing. Do you think it could be the board?
I'm reading 120 at the compressor, so it makes me think the board is telling it to kick the compressor on, but there are no lights on the ice display either.
The lights when you open the door on the only thing that works
I ran the test 0 7 and it says that the freezer thermistor has a bad amplifier (I'm looking at the window). Do you have any videos for this repair? I have GE GSS23WSTA SS, which is a 2006 model, but very similar to what you show here. Thank you for your consideration.
I've got a GE side by side that stopped cooling on me last night. The compressor does not start on its own and when i run the fans test nothing starts. However, when I run the "100% run time" the compressor will kick on along with all the fans. Any advice on where to look next? Thermostat test said all 4 passed and the temperature on the display seems reasonable. To me it seems like something that should be kicking on the compressor is failing to do so but I don't know what that would be. I'm leaning towards it being an issue with the control board. Any thoughts? I used a multimeter to check the starter/relay and they are both good.
Hi, have a GE gse25gshecss and I am getting the word error on the display. Any recommendations on how to fix it?
Same issue. Popped off the board there, just with a single screw on my model, and it seems to release the pressure that must have been pushing on the buttons on the board.
I got a new GE similar to this yesterday and it’s running constantly. Any ideas?
Can I use this procedure in to GE Prifile French doors fridge thx in advanse
I have an older model,doesent read the temp,are the test functions the same
Hi Ben. Great video. My G.E. Fridge started spontaneously dispensing water. I reset it 0 15 as you showed and so far so good. 0 4 showed it passed the dispensing board check. Thanks for your help.
Not finding any site listed as manualsgalore. Do you have a link? Tnx
I have a Ge refrigerator like in your video butbthe control pad on the front doesn’t light up. I changed it and it work then stopped. I resent Lu changed the main control board in the back with the same results. Have you ran into something like this.
I don't know if it is going to do me any good, but this was the most informative video I have seen on my fridge in the last 15 videos I've seen. My refrigerator reads 34° on the door, but inside the refrigerator reads up to 50° with the Raytec no touch thermometer. When I test the freezer side the door readings correspond with the Raytec thermometer at about -4°
Any thoughts? Thank you for this fantastic video!
If there's a difference between the thermometer and the display, there are 2 possibilities:
1) The thermometer you put inside is not located where the sensor is (super unlikely)
2) The thermostat inside the fridge, the one reporting to the UI, has gone off-spec and needs replaced.
@@bensappliancesandjunk thank you!
What year did they put diag program in the side besides
What about if the lights on the panel isn't coming on but the fridge works well, what does one do
My GE fridge has an evaporator fan blade? that constantly hits the rear plastic panel in the freezer. If I reach in with my hand and push it down hard, the sound gets real bad and I can feel it hitting, afterwards it may stop making the noise. Is ice building up on the fan? Is the fan mounted wrong? The other MAJOR issue, the ice maker inside the compartment forms an ice ring of cubes stuck together and that blocks ice from going into the ice bucket. Very annoying, I have to pull out the top shelf and use my hand to whack apart the ice ring maybe once per week Model is GSS25IGNBHWW Is there any fixes I can do?
Does the adjust temp ever get to the set temp or it's not suppose too
I have this refrigerator but the ice maker quit working. The freezer works fine. The water works and if I put ice in the tub it will dispense it. How would I go about finding out if I need a whole new ice maker or some part from the back panel. Thanks love watching repair guys.
My GE is from 2012 and we have replaced the ice maker three times and the control unit for the water once.
Where do I get a service manual for my Ge refrigerator model GZS22IYNSHFS side by side . Thanks
Does actual temp get to the set temp or it's not suppose too?
Good evening
How to put the correct SW Version when replacing the main board in refrigerator GE
Model GYE18JSLNFSS
Thanks
How many thermostats are in this fridge
Twice mine has melted all its ice now. Like the defrost isn’t working internally. Damn it. Menus shown here seem to work fine.
I have this refrigerator and the freezer LED is out. Trying to figure out if its the door switch or the LED light itself. I bought an after market LED light ($10) and it lit and promptly went out. I was thinking either the after market light is bad or the door switch is bad. GE LED light for this refrigerator is $75 which is highway robbery. Any ideas?
is this a good fridge overall? looking for basic 25cubic foot side by side fridge with ice maker and water dispenser. thanks
I really like them. They are about the most basic fridge you're going to get with a UI and water/ice in the door.
Thank you. Does the fridge have to be cold to run the diagnostic tests?
Nope. But any thing relating to sensors could require it to be at a proper temp to test good
i wouldnt buy another ge product again...my board stop working after 4 years.
That’s a good thing. Modern GE aren’t GE anymore, if you know what I mean.
I put all GE appliances in my new house 3 years ago. I've had to repair every single one multiple times. Meanwhile, the 40 year old Kenmore fridge in my barn is still chugging along like the Energizer bunny.
Hi Ben, thank you for this video. I own a 15-year-old GE fridge very similar to this one. I love it and I want to keep it. I have a few questions I need answered. I hope you can help me. My refrigerator is usually almost totally quiet but this morning it was making a background ringing noise, and when I opened the freezer, I noticed that cold air was coming out of the vents at the top of the freezer compartment not consistently but in bursts very close together. At the same time the water dispenser was giving me lukewarm water. I’m wondering if this could be the defrosting cycle? Or is it something else?
Same! I also had to replace my board after 4 years
That's why you get a state of the art LG with a linear compressor....
My GE french door refrigerator bought in 2018 does not stop running. The freezer door was not closed properly and ran for some time with door not tightly closed. After I closed the door properly it didn't stop running all day. I unplugged it over night and cleaned it out the next day and plugged it back in. That was almost 12 hours ago and it is still running. I looked at the Mother board on the back and there is a blinking light at one point on the board ( hard to described where exactly ...but toward bottom atop several rows of soldered components and it is the third symbol in top short row)....My question is should any light on the MB be blinking or does a blinking light indicate a problem??? Thank you
I have the model
mentioned in the video and the same blinking light
Hey Ben. I added Freon and ran the reset but there is a noise that starts and stops. All fans are running.
Ben’s, i got a issue with GE refrigerator can u help me!
I really need some help I turned the freezer side off by hitting the warmer button until it went off I cannot get it to come back on now even if I push a button unplug it and plug it back in its not working what do I need to do
Where to get a service manual for a Ge Modl.
How do you set the actual temp?? I was able to rest the fridge with this video that was very helpful but im finding nothing to set the temp. Help!
Same thing I want to know
I was able to fix it somehow , I reset the fridge to factory, unplugged it for a while plugged it back in . I just didn't touch the Temps again after plugging back in and the fan finally kicked on and has been running perfect ever since.
The ice maker on our GE Model GZS22IYNWHFS just stopped working. It's less than months old? Any suggestions of where to start?
hi mine too. how did you fixed it? Thanks
Can you advise us where we can get technical sheets or service manuals for these refrigerators that are mentioned in the video? I just purchased a GE side by side and would like to have the service manual and wiring diagram and parts list "JUST IN CASE"?
I have a GE refrigerator. Model# GNE25JSKKFSS. Is there a diagnostic mode or troubleshooting manual for this refrigerator?
Just hooked up water lines. No water. Filter light is red. Filter is new. Light wont reset. Any idea?
Where can I find the Main Control Board Locator table that Ben showed in his video?
visualizador.serviplus.com.mx/datos_pt/refr/manuales/DiagramaElectrico_31-51985.PDF
I tried test # 10, but don't hear anything opening or closing? Is the motor noise obvious?
We cannot get our refrigerator display to stop flashing "0's". The water dispenser mechanism has been replaced and when the replacement was plugged in the display started flashing and we can't get it to stop. We have power cycled it several times and nothing has changed.
Did you ever get it to stop flashing 0s?
My good keep freezing up
Any luck?? Having the same problem. Lowes has been out 6 times just to get a fridge installed so I’m dreading having to call them again 😩
What would cause the fridge to stop cooling after 24 hours or so and then needing to reset it to start functioning normally again? Keeps happening repeatedly
What are the best temp for both sides
0 and 37
Nesecito ayuda con mi refrigerador no puedo poner la temperatura
mine is beeping from the alarm on the fridge and wont stop. do you know how to fix it?
Mine is currently doing that and it’s driving me insane! Were you able to find a mute button? Or a solution?
What is the best temperature should I set the set freezer and the refrigerator.? Thank you
0/38
@@bensappliancesandjunk thank you so much! I just bought this fridge and don't know how to control the temperature. I very much appreciate your help.
@@bensappliancesandjunkhow do I keep it at that temp everytime I press the arrow it jus different temp for auto temp and set temp
I jus got this fridge what settings am I suppose to put it on 0-37 or 0-9?
0 and 37
Ben, A little off subject but close. I have a whirlpool deep freezer that stopped working recently. We Panicked and luckily found a replacement. The thermostat is interior. I pulled the thermostat plug apart while laying flat in my pickup. I plugged it in and with a jumper wire inserting in the plug, the compressor started. Point of comment, I saw a video where there is a tiny fine adjustment screw on the stat and that it can be tightened and work fine. Is this fact or fiction?
I'm not sure, I haven't dealt with a model like that before. There may be a control thermostat that does allow for adjustment of the temperature that could be adjusted or needed-to-be but without knowing the exact model, I have no clue to tell you where or how to adjust.
@@bensappliancesandjunk Ok thanks! If you would like a link to the video, let me know. I will open it and try it tomorrow.
Hi Ben
Do you have any idea how can set digital number on a sub zero is about 18 years old the number doesn't come up and the fruit basket digital not coming up but the freezer and refrigator works good but unable to see and adjust the temperatures refrigerator model Ziss480dbs
ZISS480DRBS
I have the same refrigerator and stop pulling out water. I changed the filter and nothing. I disconnected from the electric outlet and the filter light turn green, I could pull like a three cups of water but all of the sudden stopped again and the light of the filter turned red again. Any advice or help. It keeps displaying ERR on the screen
I'm having the same issue
@@LilLadyU2Cute it's the electric board. Call GE if you still have the guarantee. After you fix it, I suggest to buy a refrigerator surge protector....to plug your refrigerator..
They're around $18-$20
My wife was cleaning the fridge and the door was open for 15 minutes or so. The panel went blank. I unplugged the fridge
and after 30 seconds plugged it back. The four zeros started flashing and I followed the steps on your video but it keeps on flashing. nothing else happens. What can I do to get it working again?
I did a thermistor check and #3 is open, so I replaced it and it still showing O=open.
Could it be the main board? Any help please!!!
Edit: I checked the voltage on main board an it is stuck 5vdc on pin 3 corresponding to the freezer thermistor which has to read between 2.8 and 3.5vcd. Can I just replace a resistor?
Please help!!
Please reply how you fixed this
I have the small fridge and did the reset, but the temp goes back to 27 left side and 55 right side. I do not stay at 0 and 27
Some problem. Solution?
Hi I bought a house with the same Fridge. Previous owner said he had ice maker disabled since there was no water present. My Problem is I hooked up water changed filter and no water at door or ice. I did the #15 reset still nothing. Help.
Fixed it The 3 plugs were disconnected from the valves
Hello I'm at my wit's end with my GE side by side, i have replace a temperature switch, a defrost heater, and a thermostat and the temp is still not working right the freezer side reads 11and the fridge side is going up what can i do next plz Help
Did you try the damper test?
Possibility that the main board is missing defrost during the defrost cycle. Relay not making connection on the board when called for🤔
Thanks for the great video if the thermistor says it is shorted does that mean it is bad?
Yes
Mine stopped making ice but it dispense water so idk what it can be
Where did you get the service manual for this? I have the same refrigerator and can’t find it anywhere online.
I want to say I got it from Service Alliance Group
I need help my display won’t power on or work what should I do now
Check all connections going from board to display. Confirm the unit is actually getting 120v to the refrigerator as well
I have this exact fridge but think it's a little older as it was in the home I purchased in 2020. I'm just a home owner and not a technician of any sort.
I noticed this morning that the fridge didn't feel as cold. I hit the down button temp and it says Actual Temp is 20/48, but Recommend Temp should be 0/37... The manual just says wait 24 hours for fridge to "stabilize to recommend setting" but how do I know it will??
Kym mine is doing the same thing???
@@JamesMiller-lq5rd Had a technician come out and I need a new heating element for the defrost. Apparently is known issue with GE.
@@kymmjellybean Thanks Kym... Looks like a Tech call... Yuk!
@@JamesMiller-lq5rd Reputable, local appliance company only cost me total $390, which includes first visit to diagnose issue, order of part, and 2nd visit to install part. IMO, was a great deal.
@@kymmjellybean Repaired for $390... Wow I only paid $975 at Lowes when I purchased it new! But thanks for the info Kym really appreciate it.
Mine stopped dispensing water. 😢
Mine is less than 2 months of use and indicates door open error and doors are closed. The lights inside the fridge are off and the light freezer works fine😕 Now they made crap appliances
Where's the reset button when you change your water filter
Its on the left side that says water filter. Usually on most models, you can press and hold for 8 seconds to toggle the filter.
@@bensappliancesandjunk no luck on mine with that. Any other ideas?
Can’t be any worse than the piece of crap Samsung we bought, $2500.00 10 years ago..boycott Samsung..