I've owned a lot of printers over my life. Many were bad. This is by far the worst. Nothing else was remotely close. Bad design, bad quality, bad support. I found the above video helpful.
I thought I was going to have to buy a new printer. When I followed your step-by-step video, I easily found the stuck piece of paper I hadn't noticed before. Thanks so much.
I have this printer and decided to start making warning reviews, every time I have to restart it or fix a paper jam, (which is every time I use it) It's never just worked without fussing with it. I have never hated a product so much in my life.
I have owned an HP desktop running Windows 98, an HP laptop running Windows Vista, and an HP 3400 series printer. Up until I bought this HP 6400 Series "wireless" printer, I have been pleased with their products and CS. However, this printer and HP's current customer "support" are a pitiful follow-up to my previous positive experiences.
After spending hours trying to fiddle about with settings on my HP Envy 6032 after getting the E1 paper mismatch error, I resolved it by simply wiping the grey roller underneath the printer and the rear black rollers under the scanner top with a cotton bud dampened in distilled water (boiled and then cooled). Even though the rollers looked reasonable clean. Wish I had just done that first like the HP support instructions mentioned.
Thanks for the video BUT I had an extra piece of paper that sheared off, under the white roller carriage; it too comes out, as the illustration on the lid shows. I to use a tweezers to get the paper out, all fine but trying to get. the roller tray back in is incredibly fiddly! I haven't succeeded yet & have had to step away from it a couple of times, lest the frustration cause me to press too hard. Please can you have a try?
Hello I need help been trying to fix for 2 days need to print something important I have a hp envy 6055 printer and I factory reset but it still saying the printer is busy. Plz help me 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏
Any advice further on this? I tried all these steps. Seems like its not picking up my paper with the tray on? Ive cleared everything but the error message persists ;(
Get a different brand. I have this printer and decided to start making warning reviews, every time I have to restart it or fix a paper jam, (which is every time I use it) It's never just worked without fussing with it. I have never hated a product so much in my life.
@@Ad.g209 If you can, return it for your money back and get a different brand. Because even if it picks up paper now it will have other problems. Just run away from it as far as you can.
Get a different brand. I have this printer and decided to start making warning reviews, every time I have to restart it or fix a paper jam, (which is every time I use it) It's never just worked without fussing with it. I have never hated a product so much in my life.
Get a different brand. I have this printer and decided to start making warning reviews, every time I have to restart it or fix a paper jam, (which is every time I use it) It's never just worked without fussing with it. I have never hated a product so much in my life.
Hi! I have this exact printer and have been messing with it all day. There is no jams. What doesn’t work is where the cartridges go, it does not move to the left much it just stops and I can’t get access to the black ink section because of this. Could you please help me?
Hi. Pull the tray out and make sure the paper is properly set on the tray. While tray is out, tilt the printer on its side and see if there is any paper stuck in the back, which may prevent the sensor function.
Thanks for pointing that out. I apologize for that. I didn't have an actual paper jam in the printer. Usually just pulling slowly on paper in any direction will remove paper. I will keep that in mind on my next paper jam video.
6458 Warning - Danger - Danger!!!! Worst printer ever don't buy!!! Never EVER works without unpluging and plugging back in - Goes through ink cartridges after about 20 pages Cannot copy multiple pages of anything. Gets paper jams all the time. Plus you have to set up an account to be able to scan or print... So HP Can see what you are copying or printing. I have had cheap printers before but at least they worked for a while.
Man, you saved my life! Didn't even see the paper stuck inside until you showed turning the printer on its side. Problem solved! Thanks so much!!!!😀
This is the best video I’ve found. It actually shows all possible areas there could be a jam. Thank you so much
Thank you for your kind feedback. I'm glad you found it helpful. Have a great day!
you wish! it misses the hardest one, the scanner tray jam. Big blunder!
I've owned a lot of printers over my life. Many were bad. This is by far the worst. Nothing else was remotely close. Bad design, bad quality, bad support.
I found the above video helpful.
I thought I was going to have to buy a new printer. When I followed your step-by-step video, I easily found the stuck piece of paper I hadn't noticed before. Thanks so much.
Never had so many problems with a printer as I have had with this new hp. You would think they would run better than my 10year old printer. Sheesh
I have this printer and decided to start making warning reviews, every time I have to restart it or fix a paper jam, (which is every time I use it) It's never just worked without fussing with it. I have never hated a product so much in my life.
It is shitty printer.
I hate this printer!
I have owned an HP desktop running Windows 98, an HP laptop running Windows Vista, and an HP 3400 series printer. Up until I bought this HP 6400 Series "wireless" printer, I have been pleased with their products and CS. However, this printer and HP's current customer "support" are a pitiful follow-up to my previous positive experiences.
Shittiest printer I’ve ever owned
Thank you so much. Couldn't figure out how to remove that panel where a piece of paper was jammed. You are awesome!
I'm glad this video was helpful. I really appreciate the feedback. Enjoy your weekend!
Very helpful. Very thorough explanations and demonstrations of how to clear my paper jam. Thank you.
Thank you!!!!!!!!!!! I've been frustrated for days trying to figure out where the paper jam was!
Thanks so much for the tip of turning the printer on its side to check the bottom. Solved my problem
So helpful video. My printer showed E 1 error, I abled to solve it by watching this video. Thank you.
You're welcome! Thank you for the feedback.
After spending hours trying to fiddle about with settings on my HP Envy 6032 after getting the E1 paper mismatch error, I resolved it by simply wiping the grey roller underneath the printer and the rear black rollers under the scanner top with a cotton bud dampened in distilled water (boiled and then cooled). Even though the rollers looked reasonable clean. Wish I had just done that first like the HP support instructions mentioned.
Thanks for the video BUT I had an extra piece of paper that sheared off, under the white roller carriage; it too comes out, as the illustration on the lid shows. I to use a tweezers to get the paper out, all fine but trying to get. the roller tray back in is incredibly fiddly! I haven't succeeded yet & have had to step away from it a couple of times, lest the frustration cause me to press too hard. Please can you have a try?
Figured it out yet?
Great video! Thank yo so much! It made it fixing the paper jam so EASY!!
Thanks!
Thank you. Honestly, I've had multiple problems with my printer HP Envy Pro 6455. Little by little I'm learning.
Great video. Detailed instructions.
I appreciate your feedback. Have a great weekend!
Easy fix. 😊 Thank youuuuu!
You're welcome! Have a great day!
My printer is showing as connected but it won't print. On HP Smart I also don't have the Advanced Settings option! Any advice? Thanks
I have a problem with the printer it is a hp envy pro 6400 and it is saying the tray is open I don’t have any paper jams
I have the sme problem whit my printer
Same for me apart from taking it apart not sure 😕
Hello I need help been trying to fix for 2 days need to print something important I have a hp envy 6055 printer and I factory reset but it still saying the printer is busy. Plz help me 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏
omg. thank you. i have a paper due. i almost cried lol.
I'm glad you got it fixed. Have a great evening!
Any advice further on this? I tried all these steps. Seems like its not picking up my paper with the tray on? Ive cleared everything but the error message persists ;(
Hm... I don't know. If ou have cleaned the pick up rollers, wait a few minutes for rollers to dry.
Get a different brand. I have this printer and decided to start making warning reviews, every time I have to restart it or fix a paper jam, (which is every time I use it) It's never just worked without fussing with it. I have never hated a product so much in my life.
I did try, i think i got a defective one with my luck. Going to see if i can warranty it or exchange it.
@@Ad.g209 If you can, return it for your money back and get a different brand. Because even if it picks up paper now it will have other problems. Just run away from it as far as you can.
I need help my printer keeps saying open trey but its closed?
Get a different brand. I have this printer and decided to start making warning reviews, every time I have to restart it or fix a paper jam, (which is every time I use it) It's never just worked without fussing with it. I have never hated a product so much in my life.
I have a problem with the printer is a hp envy 6400 it says the tray is open and Doesn't want to print anything can you help me with this problem?
Get a different brand. I have this printer and decided to start making warning reviews, every time I have to restart it or fix a paper jam, (which is every time I use it) It's never just worked without fussing with it. I have never hated a product so much in my life.
Hi! I have this exact printer and have been messing with it all day. There is no jams. What doesn’t work is where the cartridges go, it does not move to the left much it just stops and I can’t get access to the black ink section because of this. Could you please help me?
Did you ever figure this out? I'm having the same issue
Very helpful but mine is still flashing O E or 0 E and I’ve gone through all the steps and pulled out the paper that was jammed.
Figured it out yet?
Totally saved me! Thank you!!
You're welcome! Glad it worked!
Thanks for good information!.
Thanks for your time, very useful.
Thank you sooooo much. You saved me a lot of stress. This def helped!
Very helpful!!! Thank you!
You're welcome! Thanks for the feedback.
My paper tray still says its open! Pls help :(
Hi. Pull the tray out and make sure the paper is properly set on the tray. While tray is out, tilt the printer on its side and see if there is any paper stuck in the back, which may prevent the sensor function.
Found it! Fixed it! Good video, thanks a lot!
My printer tray has a solid orange light on it and won't print to do a manual copy.
It fixed my jam. thanks.
You're welcome! Thank you for the feedback. Have a great day!
I’ll review them & we’ll readdress after. Thanks Ttul8r
Thanks
Brilliant! Thank you so much!
Thank you!!! 🎉🎉🎉
NOPE, the paper is wrapped around feed roller under the print cartridges. Looks like a total disassembly situation
Happy Hoildays and Thanks ! Going Nuts with this crap and just bought the damn thing ! Havent used ?!
Happy new year!, I have this problem too, any ideas?
I have a paper jam error that persists despite using this video. Any ideas? Thanks for posting.
Figured it out?
I flipped the printer over and it has a panel covering the rollers. Is it okay to remove it? Seems like your printer the cover was left off.
Best one I found yet my printer kept jamming over and over and over. It was the bottom there was a stuck piece of paper.
Thanks a million
You're welcome! Have a great day!
Thank you so much 👍
You're welcome! Have a great day!
Thank you so much
You're welcome! Have a great day!
ThAnkyou so much i fixed this
Thank you All was ok in mime but I think I did not have it on a flat top UGH
You're welcome! Thanks for sharing.
Brilliant-Thank you!!!!!
Thanks very helpful
I'm glad it is. Thank you for the feedback. Have a great day!
Muchas gracias 👍
You're welcome! Have a great weekend!
Thank you!
Super arregle el problema ....Gracias
I'm glad you got it fixed. Thanks for the feedback. Have a great weekend!
HI, for me its the flag that he reset at 1:19. Putting this flag back in to position removed the error
Thank you for sharing. Have a great day!
You showed where a paper jam might be but not how to get it out. Specifically the front. You pointed at it but never showed how to get paper out.
Thanks for pointing that out. I apologize for that. I didn't have an actual paper jam in the printer. Usually just pulling slowly on paper in any direction will remove paper. I will keep that in mind on my next paper jam video.
Thank you!!
THANk YOU!!!!
Than you
You're welcome! Enjoy your day!
Thanknyou
You're welcome! Thanks for watching. Have a great day!
Thanks
ty
Only paper tray
Have a great weekend!
6458 Warning - Danger - Danger!!!! Worst printer ever don't buy!!! Never EVER works without unpluging and plugging back in - Goes through ink cartridges after about 20 pages Cannot copy multiple pages of anything. Gets paper jams all the time. Plus you have to set up an account to be able to scan or print... So HP Can see what you are copying or printing. I have had cheap printers before but at least they worked for a while.
This overpriced printer sucks.
Thank you so much for this video!
You're welcome! Have a great weekend!
Very helpful. Thank you!
I appreciate your feedback. Have a great day!
Thanknyou
You're welcome! Have a great day!