Try having a lawyer send a cease and desist. Doesn't matter if it's actually a legal matter, just getting your request in through a different department is the trick.
IANAL and not based in Canada, but maybe he can consult a lawyer on whether he can lodge a complaint based on the Unsolicited Telecommunications Rules regarding maintaining internal DNCL for a period of 3 years following a 31-day grace period? (Doesn't have to follow through with it, but it would be nice to know if this would be applicable in his situation; though, the content would probably be better suited in a law-related channel rather than a tech one: Possible collab?)
@@hg-ir8tb not sure about Canada either, but in the US, the do not call list does not apply when you have a business relationship. Having a perpetual license would yield a perpetually business relationship.
As someone who works in marketing, threaten them with a CASL (Canadian Anti-Spam Legislation) or a DNC (Do Not Call List) complaint. They are extremely hard-hitting on the company's wallet and most legal departments will do anything to prevent their company from getting them.
What happens when the laws become too annoying & companies just outsource their marketing to a foreign agency which has very real competitive advantages in the fact that they could care a rats ass about Canadian laws when their in India, Mexico, heck even in the EU. In this age of globalism, countries need to realize that if they push too hard, they'll end up losing all their leverage.
@@matejlieskovsky9625 Very true, under GDPR you could prohibit them from using your personal data for certain things, like trying to sell you shit. And the penalties if they violate your personal rights further can be really tough.
Unfortunately CASL applies only to email and sms, and DNC only to telemarketing (B2C) in Canada. In this case Linus is an existing client. The courts may not be the way to go, but the court of public opinion definitely is taking notice.
@@lovedfriend2020 Quite sure Linus said his version gets the job done for what he uses it for. Also, I'm quite sure that Linus runs a tech tips channel, and both him and his employees are equipped to determine whether an update is required to get a more satisfactory TeamViewer experience.
Yes except they want that every month, they won't fuck off if you paid them once. As you see Linus paid tousands of dollars, the full amount for the software years ago, yet they still want to cash more money from him
@@israelmxc Isn't that like smokers that promise to stop smoking every week? These salespeople do fuсk оff, for a little while. After which they come back to get paid to fuсk оff again.
@@elliotdzi9060 Its a legal threat. If you are harrased by somone or organization in any kind , you have the right to legaly ask them stop (via official douments). If they continue , then is a court matter (it gives you grounds for a lawsuit).
That's not at all worth the cost of labor. Interns do not mean free labor, you are required by law to compensate them no less than minimum wage in Canada
Set up a robocaller with a rotating false number to call this guys personal line with the reminder. Advise you will turn it off once they e-mail to inform you they will stop calling. If the calls stop, good. If they start again ask for a personal call from the CEO that they will stop. If they say they'll stop and it resumes again, keep adding numbers to the call list, eventually you will theoretically tie up their lines to the point they can't do business.
@@nathanb011 If you actually had to sue them over it yes. But it is often plenty to threaten them with legal action. They ususally back off at the threat. Make sure to send it to their legal department if you can get into contact. Also if able report them. This is often quite easy and can be done online at least in the EU. Though you do have to first warn them for such a complaint to be legitimate.
@@nathanb011 You, as a person, do not have to take legal action. You make a complaint to the governing body and the government pursues it and takes the company's money in fines. In the US those bodies are toothless, but in Australia they can and WILL hurt companies
A part of me is hoping Team Viewer keeps calling Linus, bc it's side splittingly hilarious seeing Linus rage over this. haha. On a serious note, Linus needs to keep publicly blasting Team Viewer. otherwise they will never get the message... Stop trying to push ppl into subscriptions when they have already brought a license that is theirs for all time...
as if its teamviewers own fault they offered a license which never was going to be profitable... i think they are doing right to tell all costumers how dumb they were to get a license which doesnt contain newer versions of software.
Linus should totally sue them. In the U.S. the Telephone Consumer Protection Act (TCPA) exists and allows people to sue companies for excessive calls after they've been told to stop. I'm pretty sure Canada has similar laws.
Others have mentioned a lawsuit. Might be worth looking into a class action. The class would be "people who purchased and maintain a perpetual teamviewer license". It's not a huge class, but it's probably more than 100 or so, which is plenty. Their behavior to you is very likely representative of the class. Slap them in the moneybags, where it hurts. They'll shut up.
@@Pat315 I know, teamviewer keeps calling him and wasting linus's time, imagine all of the cumulative time and effort wasted when summing up all the other people who get calls like this
Sending certified mail is a great way to make companies freak out and get something settled. People think it's some kind of serious thing restricted to court cases and the government, so management freaks out, but all it really does is record when it was sent out and when and if it was signed for, which they store in a database for 2 years. That's enough for legal evidence that a letter was sent and received, but that's about as threatening as not deleting email correspondence. Still, (roughly) $3.50 and postage is more than the amount you should have to pay to get this fixed, which is $0.00.
This is actually a natural consequence of us (consumers of software) allowing the industry to move towards a subscription-based model. They no longer have to produce a discrete product which sells or doesn't sell based on its merits, and they're constantly chasing after those recurring fees. If you're dependent upon recurring fees rather than on selling a product, you're going to spend a lot more time harassing existing customers than doing everything you can to make your product attractive both to existing customers and potential customers.
This trend suck ass, photoshoop use to be so great now they keep crashing every single time after every huge update. Same with office, it was simple back then you dont have to relearn shit and stuff just work. I mean can they not just charge us the full price for something that we can use for atleast five year. Also these software just have too much gimmick nowaday that nobody uses but add so much cost to implement and constant bug fixes.
Cold calling customers for sales or calling after the customer opts out is illegal in Australia. They'd get in big trouble here for that if it was reported.
It's also illegal in the US. Even if the recipient even mentions to never call them again in passing, they go straight on a Do Not Call list. I can imagine that if Australia and the US both have provisions for this, Canada must surely have something similar.
@@stranger599 consumer protections do not apply to businesses to business relationships unfortunately. Need to take a different avenue to get the calls to stop. This is true in the US as well
If you can log into your TeamViewer account and change your contact info to these fools' direct lines, you may be able to save yourself the trouble of having to receive these calls ever again.
@TheSnowscar No, the clear implication here is that TeamViewer’s PR is incompetent since they continue to do nothing about a major social media presence (Linus Media Group, in this case) constantly putting them on blast for continuing to pester the CEO of said company (Linus) for money. If TeamViewer gave a crap about their image, they would have ended this harassment long ago.
@@spencercarruth9706 they probably are relying on tye old good will from videos past that LTT and outhers did, and thus keeps their name in people's mind. Their are tons of videos on RUclips praising TeamViewer. If you search RUclips lots of videos speak well of them in the past.
@@andrewschultz77 The U.S. has the Telephone Consumer Protection Act (TCPA) which protects consumers from being harassed by extensive calls from companies. According to 'Winston & Strawn LLP': "In 1992, the FCC adopted rules to implement [the] law, including the requirement that telephone marketers maintain do-not-call lists" Linus has told them to put him on a do-not-call-list, and they failed to meet that requirement. I understand that Linus Media Groups' HQ is in Canada, and TeamViewers in Germany, but I refuse to believe that neither of these countries have similar legislation, especially since Canadian Law is generally far more protective of consumers than the U.S.'s. I don't know Canadian Law as well as U.S. Law, but It's something Linus should look into.
@@t7H2si0vß2 But those laws usually have some kind of loophole or caveat that states they can still call you if you have an existing business relationship with the company. In this case Linus purchasing a perpetual license of TeamViewer 12 and using the product might qualify as an existing business relationship.
@@React2Quick I doubt that's the case because TCPA applies to dealerships repeatedly calling people for extended warranties for their cars. If that was the case then buying a car from a dealership would be considered a "business relationship" and it would basically nullify the law.
@@t7H2si0vß2 "Consumer Protection Act" - as name says - is to protecting >consumers< (and yes, I just checked). It's not for business-to-business relations. We have GDPR in Europe and it's the same - only for personal data, not b2b. No law applies in Linus situation. Not EUs GDPR, nor US TCPA, nor Canadian DNC list.
@@x_x_w_ it's just some schmuck's business direct line. if he personally got hundreds of irate callers pranking him bc linux senpai is mad, he'll just arrange for it to be changed. like once upon a time AT&T's CEO phone number got leaked. I think they had some issue with mass firings and was under scrutiny. Then (i had access to their directory for reasons i won't get into) his company directory no longer shows a phone number. So just a phone # leak won't do anything except be an annoyance. still Linux is taking the high road which is awesome of him
Do they show a loss in profits after that? It might have raised their profile up enough to get additional sales as well just by it being something people talked about.
It's illegal for them to do this, and I believe that they actually would owe you money for each time they break a DNC request. I'm not a lawyer, so definitely talk to one as you can try to put a stop to it on behalf of other people (and yourself of course).
I don't know Canada's legislation on this stuff but similar laws in the US have caveats for an "existing business relationship" that counts these as "legitimate" since Linus did make a purchase and still actively uses their product. Of course, not defending TeamViewer in the slightest but I don't know if Linus can reasonably do that. On top of that I imagine from another standpoint Linus doesn't like the idea of suing them for it since while he has the resources to do so, a ton of people don't.
Just hiring a person who, as their full time job, specifically finds new ways to waste as much of their time as possible. From dead ends to complaints to potential business offerings that vanish into thin air…this is the way
funny enough that video is the most viewed on the channel good job teamviewer, now 1.4 million peoples know to avoid you at all cost edit: 69 likes, nice
As everyone else said. At this point it is literally and legally harassment. Have a lawyer send them a cease and desist. Alternatively. If you REALLY want to waste their time. In the US depending on the state there is a "digital harassment" charge you can file. You go to your police department, explain you are being harassed electronically(phones count) and they won't stop, provide proof of this, and you can literally force them to send a rep to show up in COURT where you explain the situation to a judge. The judge will ask "Why do you keep contacting him?" and basically tell them to "Stop" or risk legal action. Note this is different per state and some might not have it, and others might be called something else or simply tied into harassment - I have no idea on Canada's laws.
I know people working in call centers like these. And a couple of them have said that the easiest way to get onto the actual no call list is to answer the call but say absolutely nothing. Answer the phone, mute yourself and the call. And block the number. After a couple of calls they won't call you anymore.
I remember when I bought a perpetual TeamViewer license and now it's constant calls an annoyance to our team with TV calling and emailing non-stop to pay every year to buy more and more licenses. They harass my other users and reach out to anyone in the company they can get contact details for, which routes back to me. Very annoying.
TeamViewer does this I'm sure to get people off there perpetual license to be on the subscription license to bring up their profits because someone who isn't constantly spending money on their product means their losing money.
@Carl Gunderson I never said that I was just pointing out TeamViewer for having a terrible corporate practice ( which alot of companies do) of spam calling and emailing people to get them off their perpetual license so they stop losing money. I believe they should have just took the loss on the perpetual license and state that going forward any new purchases of TeamViewer are going to be subscription only. It is wierd that you believe that I would side with TeamViewer if you read my comment fully.
I had a similar issue with a car dealer mailing me to buy my car. I told them to stop dozens of times, and they flat out would not. Turns out, it can fall under harassment if they continue knowing it annoys you. So I told the dealer I would get the police involved if I got one more letter from them about it, and it magically stopped.
At this stage they’re definitely doing this deliberately. People pay thousands for Linus to talk about their product. These guys just need to pick up the phone.
Seriously Linus, you should report them to whatever consumer protection agency you guys have up there. In the states, Teamviewer could be fined for this behavior. Canada might not have similar consumer protections, which might be why Teamviewer does that shit to Linus and stopped doing it to my company after the first former request. Edit: Teamviewer can get f**ked. Anydesk is a better option if you need something like this but lack the time machine to go back to before SaaS was the only option.
Create a robocall setup that endlessly calls teamviewer and tells them not to call you until they reach out to YOU over twitter. Make sure it spins off a new number every time.
Linus, what is the best alternative for Teamviewer for most people? Because my suggestion is to simply fight fire with fire. Every time in the future TV calls simple state "TV called again. I recommend this (competitor to TeamViewer) instead."
I would say AnyDesk, but i've had ads and blockages as a free user thinking i'm corporate. Assuming you have the same case as I did (just wanting to connect to myself from anywhere) use Parsec or RealVNC.
iirc a man successful sued a company for continuously calling his number after explicitly saying he doesn't want to be called again. With how famous linus is, that should be a cake walk.
I have a similar problem. I own rental properties. I am inundated by MULTIPLE CALLS A DAY from spam callers wanting to buy my properties. I can't make them stop!
I would call that number back, but in the middle of the night instead. There was a time when I would sleep until 14-16 every day, and I would get calls in the early hours of the morning, like 7 or 8, with people who had no concept of the fact that I could be sleeping, and never asked ahead of time or scheduled anything. Right now I kinda want to call one of them back at like 2 just to see if they forgot to put 'do not disturb' on.
My dad's company bought a perpetual teamviewer license when it first came out and they keep on updating them every few years because they want to shut down the servers for the old version
Here's a list they could definitely use: DO NOT CONTACT!: Linus Sebastian (The guy responsible for Linus Tech Tips and will fuck up your day with bad PR because he has fucking clout!)
As long as Linus continue using the software, they will continue to call because they track active usage. So the more Linus use the old software, the more they want to call you. lol
The problem is, It isn't old software, its FULLY licenced software. Regardless of how many generations have passed its still active, that's the bonus of a perpeptual licence. You buy it, you keep it. They shouldn't be using someones activity as a metric for contacting them, That is malicious use of data.
Can someone explain to me why Linus hasn't blocked the number? I assume teamviewer has multiple call lines, but can't you just continue blocking them until there are no left?
i have teamviewer for one reason and one reason only and that's because anydesk can't handle certain prompts even though it is in 'admin' mode. then i have to open up teamviewer OR go to the computer in the basement, pull out the dresser draw, turn on the monitor (it's a 4" screen powered by a rasp pi) then fiddle with the KB/M to click a box so i can go upstairs HELLO WHAT IF I'M OUT OF THE HOUSE. ugh. I wish there was a way to get a perpetual version of the software for a reasonable price. i can't afford "thousands of dollars" and thanks to linux i won't even consider it even if I woke up tomorrow with a quarter million bucks. I also hope teamviewer enjoys losing customers. How much is Linus' 5000$ account costing them in sales? Even if they tricked him into buying a full license their net after all these shenanigans will be a loss
Regular UAC prompts? Parsec has been working for me, although I don't exclusively use the computer remotely so I may have just accidentally skipped stuff
What is happening is your account is being re-assigned to different team members who all have sales targets to meet by moving people off old licenses and onto new ones so whenever a new staff member comes they get a signed your account they make a call leave when message and the cycle repeats
What to do next time they call you: Act excited about the opportunity to upgrade, talk about their most expensive package, ask if they can take payment over the phone, and then give them a credit card number without enough digits, fading out your voice until hanging up :)
Our company uses teamviewer for support and I must admit I love the software. It is effing expensive as hell but we have the old channels version so we can have several technicians use it at once.
Charter spectrum kept doing this to me. I wanted faster internet and they quoted me $8000 to run 500 feet of line. Then kept sending me stuff so I kept having a tech come out and see if anything has changed. After 4 techs they must of put me on the "no service available" list. My last quote was $10,000 install fee for 40-50 download. Other company installed 10 download for free.
Bro, how much is the monthly fee for that? Here in europe I have 2000 dowload 1000 upload for like 20 bucks a month... And the install is usually free to an extent. For really long runs they either quote something reasonable or you can just put the cable in with a contractor or yourself...
Every time I get a marketing call like that. I tell them I’m not the one in charge of that stuff, you have to talk to Chet Manley. I made “Chet” a email account and refer anyone who calls me to them. It works really well. Chet has a constant auto reply that he appreciates their patience’s and will reply in 30days.
@@DoctorWhom He bought a perpetual license of a specific version (See Adobe CS). Of course they're going to nag him for the next upgrade. Thats how they manage to disguise a subscription as a perpetual license. Its perpetual for that version.
@@bjw8qsrmhgxn4wwk30 single big version/annual update service is quite common though... It's perpetual because those won't stop working when a new version comes out. In fact some companies would even sell you older versions of a software at a huge discount to promote the new version. I got my copy of CoralCAD 2019 for like $25 when the newest version at the time (2020) was like $1000. They obviously wanted me to upgrade but I didn't, and the software I got still works and suits my needs so I don't even mind missing those newer features.
@@FlameRat_YehLon Yeah but this is why I think Linus is out of line when it comes to the expectation that they don't call. And if he doesn't like it - alternatives have been provided. And lets be honest, its not like he hasn't done advertising for monitoring and admin software xyz already.
@@bjw8qsrmhgxn4wwk30 Then those calls would be for promotions rather than supports, aka Linus should be able to opt out but failed at doing so. Also, why would Linus get some other software if what he already owns still works fine? If he was to get some more features he might opt for some other brand (and many software offers competitor sidegrades for this reason) but he don't even need any more features.
So... what exactly do TeamViewer/LogMeIn do? Aren't they just security verifiers for Microsoft's built-in Remote Desktop Services (RDS)? How hard would it be to build something like that yourselves? Luke obviously has time on his hands to play games...
Can you share with RDP? I don't know LMG's use case for teamviewer, but its good for desktop sharing, person on the other side can see what you're doing. You can connect to a machine and see if anyone is using it, without other users being kicked.
@@DoctorWhom If I understand your question, yes, that's what RDP/RDS does. EDIT: Oh, wait. You're asking whether a viewer on the server can see what the remote viewer does? I think that depends on accounts. If the server is logged in to a different account (which is not uncommon for servers), then the server will only see things that affect it. So the answer is "maybe but not necessarily; it depends". If both users are logged in to the same account then, yes, they both see the same thing. Anyway, properly setting up the verification server should allow whatever behavior is desired.
@@billb5732 Ah, I'll make a note to look into it further. I have one computer that has Win 10 pro and one account on it, and when I use Remote Desktop Connection it logs out the session at the actual computer.
@@DoctorWhom I don't think that's an issue on a server. There may be some tricks involved in using RDS as a TeamViewer clone. But they are certainly solvable. I mean, TeamViewer did it, right? In your case, Windows Quick Assist might be a better model. Pretty sure it's the same thing; just activated differently.
Teamviewer is not using using the RDP protocol (you can also remote to lots of other non-windows hosts). Typically it has been to "console" and not RDP sessions.
How can you not understand what he is saying, the curse words are the only thing censored and this is the only time a desync occurred between the swear detector and his swears, and the rest is perfectly clear.
Try having a lawyer send a cease and desist. Doesn't matter if it's actually a legal matter, just getting your request in through a different department is the trick.
There are people that make 6 figures a year just suing robocallers.
IANAL and not based in Canada, but maybe he can consult a lawyer on whether he can lodge a complaint based on the Unsolicited Telecommunications Rules regarding maintaining internal DNCL for a period of 3 years following a 31-day grace period? (Doesn't have to follow through with it, but it would be nice to know if this would be applicable in his situation; though, the content would probably be better suited in a law-related channel rather than a tech one: Possible collab?)
@@hg-ir8tb a full on content would be weird. I bet against that. But I agree with consulting a lawyer.
@@hg-ir8tb not sure about Canada either, but in the US, the do not call list does not apply when you have a business relationship. Having a perpetual license would yield a perpetually business relationship.
This.
do you guys not know? The teamviewer's do-not-call list is only a 30 days trial, you must pay a monthly subscription to stay on the list!
Underrated comment. This should be pinned.
@@spudhead169 No no he is on the pepetual do not call list.
@@spudhead169 It's even funnier because it's probably fucking true, knowing modern business
🤣
This is great bro I lold hard
As someone who works in marketing, threaten them with a CASL (Canadian Anti-Spam Legislation) or a DNC (Do Not Call List) complaint. They are extremely hard-hitting on the company's wallet and most legal departments will do anything to prevent their company from getting them.
What happens when the laws become too annoying & companies just outsource their marketing to a foreign agency which has very real competitive advantages in the fact that they could care a rats ass about Canadian laws when their in India, Mexico, heck even in the EU.
In this age of globalism, countries need to realize that if they push too hard, they'll end up losing all their leverage.
Don’t threaten just hit them with it. Don’t give them a chance to stop now
@@Zaptosis if they were in the EU, this would stink of GDPR violations.
@@matejlieskovsky9625 Very true, under GDPR you could prohibit them from using your personal data for certain things, like trying to sell you shit. And the penalties if they violate your personal rights further can be really tough.
Unfortunately CASL applies only to email and sms, and DNC only to telemarketing (B2C) in Canada. In this case Linus is an existing client. The courts may not be the way to go, but the court of public opinion definitely is taking notice.
Lol, this is absolutely hilarious and awesome that it happened yet again.
You know why they do upgrades? YES BUG fixes! get off 12 and go to the current version: 15.29.4
@@lovedfriend2020 He'd lose the licence he payed for if he did that.
@@lovedfriend2020 Quite sure Linus said his version gets the job done for what he uses it for. Also, I'm quite sure that Linus runs a tech tips channel, and both him and his employees are equipped to determine whether an update is required to get a more satisfactory TeamViewer experience.
@@lovedfriend2020 upgrade to 15 to pay monthy sub for a product that you buy as 1 time purchase, you are really wise i have nothing else to say
@agapp11able who asked really
All the marketing execs saw the "I'll pay you $100 to f--- off" meme and went
"Huh... that's a great idea!"
Yes except they want that every month, they won't fuck off if you paid them once. As you see Linus paid tousands of dollars, the full amount for the software years ago, yet they still want to cash more money from him
@@israelmxc Isn't that like smokers that promise to stop smoking every week?
These salespeople do fuсk оff, for a little while. After which they come back to get paid to fuсk оff again.
@@israelmxc they probably want it because it's effective in general.
@@israelmxc that just sounds like ransomware at that point
@@xyzzy64 놋 ないす
Teamviewer: "ok we let him calm down, let's try calling him again."
Linus: *"HOW MANY TIMES DO I HAVE TO TEACH YOU THIS LESSON OLD MAN!!!"*
TeamViewer: Shocked Pikachu face.
2:27 2:41
I like that a "fucking" got through the beep, lol. Linus is really pissed off.
Timestamp? I missed it.
@@steviebro0538 at 1:04, the beep ended a little too quick and one got thru at the very end
@@sir_wheat_thins I caught it and you've made my night in the 'attention to detail' part of my brain. Thank you.
I think a good quarter to a third of what he said in this clip was nothing but swearing.
Linus is something beyond furious.
@@pieceofschmidtgamer I love a good rant sometimes if it's well constructed or comedic.
At this point it is harassment. Just have your lawyer send them a C&D or threaten to sue them.
Wtf u weird
@@elliotdzi9060 no, he has a legal right to do that.
@@elliotdzi9060 Its a legal threat. If you are harrased by somone or organization in any kind , you have the right to legaly ask them stop (via official douments). If they continue , then is a court matter (it gives you grounds for a lawsuit).
@@elliotdzi9060 cool story, kiddo.
Wait wasn't it 'DNC'?
Get a intern and have them call that direct line several times a day and just remind them not to call you.
That's not at all worth the cost of labor. Interns do not mean free labor, you are required by law to compensate them no less than minimum wage in Canada
Nah get an entire offshore team to do it on contract for a month. Like 50 calls a day each
Hell, I need an internship to graduate and I'd happily do this lol
2:46 Luke already beat you to it, mate
Set up a robocaller with a rotating false number to call this guys personal line with the reminder. Advise you will turn it off once they e-mail to inform you they will stop calling. If the calls stop, good. If they start again ask for a personal call from the CEO that they will stop. If they say they'll stop and it resumes again, keep adding numbers to the call list, eventually you will theoretically tie up their lines to the point they can't do business.
Dude, you're missing a golden content opportunity here. People would watch videos of you trolling Teamviewer! DO IT.
Let's get some likes on this bad boy!
OH my gherd! I would watch the shit out of this with popcorn!
Time for a Team Super Fun video!
I would pay for floatplane for this!
oooh, trolling... i first read "torching" xD
100% harrasment. By telling you that they took you off the list, and continuing to call you, they are breaking the law.
The problem is that typically legal action is simply not worth it
@@nathanb011 If you actually had to sue them over it yes. But it is often plenty to threaten them with legal action. They ususally back off at the threat. Make sure to send it to their legal department if you can get into contact.
Also if able report them. This is often quite easy and can be done online at least in the EU. Though you do have to first warn them for such a complaint to be legitimate.
@@nathanb011 You, as a person, do not have to take legal action. You make a complaint to the governing body and the government pursues it and takes the company's money in fines.
In the US those bodies are toothless, but in Australia they can and WILL hurt companies
Gets a single phone call and you actually have losers trying to say its harassment
@@tangerinetech5300 it wasn't just this one phone call, there's an older video detailing the genuine harassment he got from company reps
A part of me is hoping Team Viewer keeps calling Linus, bc it's side splittingly hilarious seeing Linus rage over this. haha. On a serious note, Linus needs to keep publicly blasting Team Viewer. otherwise they will never get the message... Stop trying to push ppl into subscriptions when they have already brought a license that is theirs for all time...
but you won't get the new features!!!! /s
@Ibnu /s means sarcasm
as if its teamviewers own fault they offered a license which never was going to be profitable... i think they are doing right to tell all costumers how dumb they were to get a license which doesnt contain newer versions of software.
Uncle tamir, is this you?
@@toobyy4554 Found the TeamViewer employee
Anthony's end "btw I use arch" is just hilarious. Imagine all your business emails ending like this.
Did it for the lulz
Should tell them "I'm not sure how to install Norton" and have them remote in to a linux install.
1:04 The beeping didn't even censor the actual swear word itself. Absolute gold
Australia has a "do not call" list. There are big fines is a company keeps calling after you have told them not to.
So does Canada.
It doesn't work. They call anyways.
@@mcosta3810 Same with the National Do Not Call List here in the US.
There are so many exceptions though. Bloody Clive Palmer still gets through.
Australian here, can confirm it does not work
Robinsonliste over here in Germany, haven't had a cold call for years.
Nice to know they don't give people like Linus "special treatment", even if it's in the worst way possible
Terrible to everyone is better than being selectively terrible, aye.
But best of all would be... not being terrible?
That's always been Linus' point though - he doesn't want to be a 'special do not call list'. He wants them to stop harassing customers, period.
No more calls from TeamViewer, and DAMMIT, EGGSHELL!!!!!!
Linus should totally sue them. In the U.S. the Telephone Consumer Protection Act (TCPA) exists and allows people to sue companies for excessive calls after they've been told to stop. I'm pretty sure Canada has similar laws.
Yes we do have laws against this. The court system here is awful. Even if he wins, he will probably have to sue them again to get the money he won.
This makes me want to have my own podcast where I just rant about shit
You totally should
Don't you do that already? 😉
There are already too many podcasts today.
OLF Rants when?
@@waylontmccann Nope OLF is not a complaint rant.
Others have mentioned a lawsuit. Might be worth looking into a class action.
The class would be "people who purchased and maintain a perpetual teamviewer license". It's not a huge class, but it's probably more than 100 or so, which is plenty. Their behavior to you is very likely representative of the class.
Slap them in the moneybags, where it hurts. They'll shut up.
This only works if enough people in that class care enough to sign onto the lawsuit or if you can even find them to begin with
What a waste of time.
Yeah, but Linus still likes the product
@@Pat315 I know, teamviewer keeps calling him and wasting linus's time, imagine all of the cumulative time and effort wasted when summing up all the other people who get calls like this
@@Vincentoist finding them shouldn't be that difficult. The court can order TeamViewer to provide the list.
Sending certified mail is a great way to make companies freak out and get something settled. People think it's some kind of serious thing restricted to court cases and the government, so management freaks out, but all it really does is record when it was sent out and when and if it was signed for, which they store in a database for 2 years. That's enough for legal evidence that a letter was sent and received, but that's about as threatening as not deleting email correspondence.
Still, (roughly) $3.50 and postage is more than the amount you should have to pay to get this fixed, which is $0.00.
This is actually a natural consequence of us (consumers of software) allowing the industry to move towards a subscription-based model. They no longer have to produce a discrete product which sells or doesn't sell based on its merits, and they're constantly chasing after those recurring fees.
If you're dependent upon recurring fees rather than on selling a product, you're going to spend a lot more time harassing existing customers than doing everything you can to make your product attractive both to existing customers and potential customers.
This trend suck ass, photoshoop use to be so great now they keep crashing every single time after every huge update. Same with office, it was simple back then you dont have to relearn shit and stuff just work. I mean can they not just charge us the full price for something that we can use for atleast five year. Also these software just have too much gimmick nowaday that nobody uses but add so much cost to implement and constant bug fixes.
Reverse Uno Card them. Set an AI to call them everyday to remind them that you bought a perpetual license of Teamviewer 12. lmao.
AI for the win! 🏆
YES
Either that or have the number redirect to a bot with 'Never Gonna Give You Up' on repeat
@@amirpourghoureiyan1637 Or the local police station
@@Nalianna That'd probably get Linus into trouble as well 😅
Cold calling customers for sales or calling after the customer opts out is illegal in Australia. They'd get in big trouble here for that if it was reported.
Anti-Hawking is a wonderful thing here
It's also illegal in the US. Even if the recipient even mentions to never call them again in passing, they go straight on a Do Not Call list. I can imagine that if Australia and the US both have provisions for this, Canada must surely have something similar.
@@stranger599 Yeah, but the US DNC list is a freaking joke.
@@stranger599 consumer protections do not apply to businesses to business relationships unfortunately. Need to take a different avenue to get the calls to stop. This is true in the US as well
Same in Canada. Linus really needs to hit them with a CASL (Canadian Anti-Spam Legislation) complaint.
If you can log into your TeamViewer account and change your contact info to these fools' direct lines, you may be able to save yourself the trouble of having to receive these calls ever again.
Luke the chaotic one, always lovely to see him be himself
Teamviewer’s PR department seems to be as competent as Wargaming’s PR department
No, WG is worse. They scapegoat their employees.
WG is the greediest, most incompetent company I have ever seen. Stay far away from their products.
Wg is worse. They are terrible
@TheSnowscar No, the clear implication here is that TeamViewer’s PR is incompetent since they continue to do nothing about a major social media presence (Linus Media Group, in this case) constantly putting them on blast for continuing to pester the CEO of said company (Linus) for money.
If TeamViewer gave a crap about their image, they would have ended this harassment long ago.
@@spencercarruth9706 they probably are relying on tye old good will from videos past that LTT and outhers did, and thus keeps their name in people's mind. Their are tons of videos on RUclips praising TeamViewer. If you search RUclips lots of videos speak well of them in the past.
LINUS, you can SUE TeamViewer for contacting you after you've explicitly told them to stop. SUE THEM!
ruclips.net/video/MeXQBHLIPcw/видео.html
waste of time lol why
Not necessarily. They have more than a cold call sales relationship because he admits to actively using their product.
@@andrewschultz77 The U.S. has the Telephone Consumer Protection Act (TCPA) which protects consumers from being harassed by extensive calls from companies.
According to 'Winston & Strawn LLP':
"In 1992, the FCC adopted rules to implement [the] law, including the requirement that telephone marketers maintain do-not-call lists"
Linus has told them to put him on a do-not-call-list, and they failed to meet that requirement.
I understand that Linus Media Groups' HQ is in Canada, and TeamViewers in Germany, but I refuse to believe that neither of these countries have similar legislation, especially since Canadian Law is generally far more protective of consumers than the U.S.'s.
I don't know Canadian Law as well as U.S. Law, but It's something Linus should look into.
@@AppleGameification for us for other people and small companies. He has the money and power to do it. maybe not the time ...
Anthony calling in at the end and ending it with "BTW. I use Arch" is really hilarious!
I cannot believe this happened again
He should probably just sue them at this point. I'm pretty sure Canada has similar laws to the U.S.'s Telephone Consumer Protection Act (TCPA).
@@t7H2si0vß2 But those laws usually have some kind of loophole or caveat that states they can still call you if you have an existing business relationship with the company. In this case Linus purchasing a perpetual license of TeamViewer 12 and using the product might qualify as an existing business relationship.
I can
@@React2Quick I doubt that's the case because TCPA applies to dealerships repeatedly calling people for extended warranties for their cars. If that was the case then buying a car from a dealership would be considered a "business relationship" and it would basically nullify the law.
@@t7H2si0vß2 "Consumer Protection Act" - as name says - is to protecting >consumers< (and yes, I just checked). It's not for business-to-business relations. We have GDPR in Europe and it's the same - only for personal data, not b2b.
No law applies in Linus situation. Not EUs GDPR, nor US TCPA, nor Canadian DNC list.
"Btw I use arch."
I'm f****** dead.
You know, sharing that number might change their willingness to call you.
Here here. Maybe once their phone number has to get changed because of the massive amount of calls they might actually seriously think about it
@@x_x_w_ it's just some schmuck's business direct line. if he personally got hundreds of irate callers pranking him bc linux senpai is mad, he'll just arrange for it to be changed.
like once upon a time AT&T's CEO phone number got leaked. I think they had some issue with mass firings and was under scrutiny. Then (i had access to their directory for reasons i won't get into) his company directory no longer shows a phone number. So just a phone # leak won't do anything except be an annoyance.
still Linux is taking the high road which is awesome of him
@Aaron Phone numbers aren't private information, especially corporate lines.
@@sambarouch3528 it might be since it's a direct line.
Clearly they dont care about being legal since what they're doing is already illegal, so i say worth it
You'd think after being ratioed super hard the first time, they'd learn.
Its a tech company, despite the fact they should know better they never learn
Do they show a loss in profits after that? It might have raised their profile up enough to get additional sales as well just by it being something people talked about.
It's illegal for them to do this, and I believe that they actually would owe you money for each time they break a DNC request. I'm not a lawyer, so definitely talk to one as you can try to put a stop to it on behalf of other people (and yourself of course).
Source: I've worked in Callcenters myself (In Canada), just haven't been sales oriented in awhile so idk
I don't know Canada's legislation on this stuff but similar laws in the US have caveats for an "existing business relationship" that counts these as "legitimate" since Linus did make a purchase and still actively uses their product.
Of course, not defending TeamViewer in the slightest but I don't know if Linus can reasonably do that. On top of that I imagine from another standpoint Linus doesn't like the idea of suing them for it since while he has the resources to do so, a ton of people don't.
Business to business calls are not subject to the same consumer protections...
@@Fenriswaffle Surprisingly, Canada has better consumer protections in place than the US.
@@spencercarruth9706 don’t you mean unsurprisingly? ;)
Just hiring a person who, as their full time job, specifically finds new ways to waste as much of their time as possible. From dead ends to complaints to potential business offerings that vanish into thin air…this is the way
They're like the "We've been trying to reach you about your cars extended warranty." guys.
It's great to see so bad companies like Team Viewer, OneWheel and so many others!
You need a restraining order for Teamviewer XD
It's super simple now. You've talked to them, told them to take you off their call list they keep calling, sue them for harassment.
Linus Tech Rants should be a new short series! Between this and home improvement rants I'm so entertained!
_beepbeeeeebeeeeepbeee_ *FUCKING DIRECT LINE IS!*
Love the failed bleep
"By the way, I use Arch" - Anthony
funny enough that video is the most viewed on the channel
good job teamviewer, now 1.4 million peoples know to avoid you at all cost
edit: 69 likes, nice
Broke the nice, now we gotta get to 420
I was Like #93 :)
Lmao even lmg clips has advertisements at the end now. Peak lmg
As everyone else said. At this point it is literally and legally harassment. Have a lawyer send them a cease and desist.
Alternatively. If you REALLY want to waste their time. In the US depending on the state there is a "digital harassment" charge you can file. You go to your police department, explain you are being harassed electronically(phones count) and they won't stop, provide proof of this, and you can literally force them to send a rep to show up in COURT where you explain the situation to a judge. The judge will ask "Why do you keep contacting him?" and basically tell them to "Stop" or risk legal action. Note this is different per state and some might not have it, and others might be called something else or simply tied into harassment - I have no idea on Canada's laws.
I know people working in call centers like these. And a couple of them have said that the easiest way to get onto the actual no call list is to answer the call but say absolutely nothing. Answer the phone, mute yourself and the call. And block the number. After a couple of calls they won't call you anymore.
You have no idea how fast i clicked this video.
Someone at Teamviewer didn't get the memo.
I love how you can hear absolutely nothing from the call, and then the two times they say the phone number it's CRYSTAL CLEAR
Please go after them for CANSPAM! Would be great to see it in one or two future videos, and they absolutely deserve it.
I remember when I bought a perpetual TeamViewer license and now it's constant calls an annoyance to our team with TV calling and emailing non-stop to pay every year to buy more and more licenses. They harass my other users and reach out to anyone in the company they can get contact details for, which routes back to me. Very annoying.
At what point do lawyers get involved?
The most important thing here, Anthony uses Arch btw.
TeamViewer does this I'm sure to get people off there perpetual license to be on the subscription license to bring up their profits because someone who isn't constantly spending money on their product means their losing money.
@Carl Gunderson I never said that I was just pointing out TeamViewer for having a terrible corporate practice ( which alot of companies do) of spam calling and emailing people to get them off their perpetual license so they stop losing money. I believe they should have just took the loss on the perpetual license and state that going forward any new purchases of TeamViewer are going to be subscription only. It is wierd that you believe that I would side with TeamViewer if you read my comment fully.
@Carl Gunderson hyperthetically
@Carl Gunderson hypathetic.
@Carl Gunderson spam stands for "stupid, pointless, annoying message(s)," this entire thread is spam, lol, including you.
@Carl Gunderson Ratioed
I had a similar issue with a car dealer mailing me to buy my car. I told them to stop dozens of times, and they flat out would not. Turns out, it can fall under harassment if they continue knowing it annoys you. So I told the dealer I would get the police involved if I got one more letter from them about it, and it magically stopped.
Not again… come on teamviewer
"I bought your product and I just want you to leave me alone" I felt that in my soul
At this stage they’re definitely doing this deliberately. People pay thousands for Linus to talk about their product. These guys just need to pick up the phone.
One day, they'll anger a not so patient hacker, they'll lose everything.
Seriously Linus, you should report them to whatever consumer protection agency you guys have up there. In the states, Teamviewer could be fined for this behavior. Canada might not have similar consumer protections, which might be why Teamviewer does that shit to Linus and stopped doing it to my company after the first former request.
Edit: Teamviewer can get f**ked. Anydesk is a better option if you need something like this but lack the time machine to go back to before SaaS was the only option.
The problem is Linus is a company, not a consumer. Consumer laws generally don't apply.
Anydesk is great, and their license cost is reasonable.
Create a robocall setup that endlessly calls teamviewer and tells them not to call you until they reach out to YOU over twitter. Make sure it spins off a new number every time.
Linus, what is the best alternative for Teamviewer for most people? Because my suggestion is to simply fight fire with fire. Every time in the future TV calls simple state "TV called again. I recommend this (competitor to TeamViewer) instead."
I would say AnyDesk, but i've had ads and blockages as a free user thinking i'm corporate. Assuming you have the same case as I did (just wanting to connect to myself from anywhere) use Parsec or RealVNC.
TeamViewer really needs to get their act together
lol good ole TeamViewer getting it so very wrong every time
This is true of so many companies. I have a list that I have told MANY MANY times. I think under GDPR I can take them to court.
iirc a man successful sued a company for continuously calling his number after explicitly saying he doesn't want to be called again. With how famous linus is, that should be a cake walk.
I have a similar problem. I own rental properties. I am inundated by MULTIPLE CALLS A DAY from spam callers wanting to buy my properties. I can't make them stop!
I would call that number back, but in the middle of the night instead. There was a time when I would sleep until 14-16 every day, and I would get calls in the early hours of the morning, like 7 or 8, with people who had no concept of the fact that I could be sleeping, and never asked ahead of time or scheduled anything. Right now I kinda want to call one of them back at like 2 just to see if they forgot to put 'do not disturb' on.
The direct line is most likely a work phone rather than a personal phone
@@splatman7300 but on the off chance that the company underfunds their staff and doesn't give them company phones... ;)
i know a company that has a call waiting hell that just puts you in a loop of waiting music that they reserve for people/companies like this
Linus should visit the HQ and leave a voicemail standing infront of their building then walk inside conducting an interview
If they left Linus screaming "Fucking" uncensored, what in the world was he saying that they censored?
Rage Linus is a rare thing but I 100% feel his pain. The whole thing feels like a mess.
My dad's company bought a perpetual teamviewer license when it first came out and they keep on updating them every few years because they want to shut down the servers for the old version
At this point you guys can make a new podcast called "TeamViewer called me again" and there would be plenty of content.
"I bought your product and I just want you to leave me alone" unfortunately relatable
Here's a list they could definitely use: DO NOT CONTACT!: Linus Sebastian (The guy responsible for Linus Tech Tips and will fuck up your day with bad PR because he has fucking clout!)
and everybody else, please!
They started calling me in the past month. I was getting emails for years and now it's evolved to calls.
As long as Linus continue using the software, they will continue to call because they track active usage. So the more Linus use the old software, the more they want to call you. lol
The problem is, It isn't old software, its FULLY licenced software. Regardless of how many generations have passed its still active, that's the bonus of a perpeptual licence. You buy it, you keep it. They shouldn't be using someones activity as a metric for contacting them, That is malicious use of data.
You poor guy. It must be a true struggle.
"some publicity is better then no publicity..."
Can someone explain to me why Linus hasn't blocked the number? I assume teamviewer has multiple call lines, but can't you just continue blocking them until there are no left?
That isn't the point. He shouldn't have to block them, he's told them to stop calling him.
I honestly know the pain, we paid for a perpatual license of NitroPDF in 2016 and now they are constantly calling to get us to switch to a monthly one
i have teamviewer for one reason and one reason only and that's because anydesk can't handle certain prompts even though it is in 'admin' mode. then i have to open up teamviewer OR go to the computer in the basement, pull out the dresser draw, turn on the monitor (it's a 4" screen powered by a rasp pi) then fiddle with the KB/M to click a box so i can go upstairs
HELLO WHAT IF I'M OUT OF THE HOUSE.
ugh. I wish there was a way to get a perpetual version of the software for a reasonable price. i can't afford "thousands of dollars" and thanks to linux i won't even consider it even if I woke up tomorrow with a quarter million bucks.
I also hope teamviewer enjoys losing customers. How much is Linus' 5000$ account costing them in sales? Even if they tricked him into buying a full license their net after all these shenanigans will be a loss
Regular UAC prompts? Parsec has been working for me, although I don't exclusively use the computer remotely so I may have just accidentally skipped stuff
In the U.S. we have the do not call registry, and if they don't listen, you can sue them for several thousand per call.
What is happening is your account is being re-assigned to different team members who all have sales targets to meet by moving people off old licenses and onto new ones so whenever a new staff member comes they get a signed your account they make a call leave when message and the cycle repeats
I love the way you imitated the teamviewer marketing executive
What to do next time they call you: Act excited about the opportunity to upgrade, talk about their most expensive package, ask if they can take payment over the phone, and then give them a credit card number without enough digits, fading out your voice until hanging up :)
Our company uses teamviewer for support and I must admit I love the software. It is effing expensive as hell but we have the old channels version so we can have several technicians use it at once.
Charter spectrum kept doing this to me. I wanted faster internet and they quoted me $8000 to run 500 feet of line. Then kept sending me stuff so I kept having a tech come out and see if anything has changed. After 4 techs they must of put me on the "no service available" list. My last quote was $10,000 install fee for 40-50 download. Other company installed 10 download for free.
Bro, how much is the monthly fee for that? Here in europe I have 2000 dowload 1000 upload for like 20 bucks a month... And the install is usually free to an extent. For really long runs they either quote something reasonable or you can just put the cable in with a contractor or yourself...
Every time I get a marketing call like that. I tell them I’m not the one in charge of that stuff, you have to talk to Chet Manley.
I made “Chet” a email account and refer anyone who calls me to them.
It works really well.
Chet has a constant auto reply that he appreciates their patience’s and will reply in 30days.
".. btw i use arch" thanks Anthony, you're a legend
Anydesk / Rust Desk
Seriously, just drop them as a vendor.
Linus' response to you is at 2:19
@@DoctorWhom He bought a perpetual license of a specific version (See Adobe CS). Of course they're going to nag him for the next upgrade. Thats how they manage to disguise a subscription as a perpetual license. Its perpetual for that version.
@@bjw8qsrmhgxn4wwk30 single big version/annual update service is quite common though... It's perpetual because those won't stop working when a new version comes out. In fact some companies would even sell you older versions of a software at a huge discount to promote the new version. I got my copy of CoralCAD 2019 for like $25 when the newest version at the time (2020) was like $1000. They obviously wanted me to upgrade but I didn't, and the software I got still works and suits my needs so I don't even mind missing those newer features.
@@FlameRat_YehLon Yeah but this is why I think Linus is out of line when it comes to the expectation that they don't call.
And if he doesn't like it - alternatives have been provided. And lets be honest, its not like he hasn't done advertising for monitoring and admin software xyz already.
@@bjw8qsrmhgxn4wwk30 Then those calls would be for promotions rather than supports, aka Linus should be able to opt out but failed at doing so.
Also, why would Linus get some other software if what he already owns still works fine? If he was to get some more features he might opt for some other brand (and many software offers competitor sidegrades for this reason) but he don't even need any more features.
I don't think I have EVER heard Linus this pissed before, woah.
Thought Question, if Linus could talk to his past self about Teamviewer what advise would he give his younger self about making that purchase?
Purchase more licenses then and never in the future probably
give a fake phone number
Turn this into a channel super fun trolling TeamViewer
Yet another problem with relying on random companies, giving them your data, etc.
(BTW, I use Arch)
I used to do outbound work for an unnamed software company that was aggressively pushing legacy users into SAAS models. There's no list.
So... what exactly do TeamViewer/LogMeIn do? Aren't they just security verifiers for Microsoft's built-in Remote Desktop Services (RDS)?
How hard would it be to build something like that yourselves?
Luke obviously has time on his hands to play games...
Can you share with RDP? I don't know LMG's use case for teamviewer, but its good for desktop sharing, person on the other side can see what you're doing. You can connect to a machine and see if anyone is using it, without other users being kicked.
@@DoctorWhom If I understand your question, yes, that's what RDP/RDS does.
EDIT: Oh, wait. You're asking whether a viewer on the server can see what the remote viewer does? I think that depends on accounts. If the server is logged in to a different account (which is not uncommon for servers), then the server will only see things that affect it. So the answer is "maybe but not necessarily; it depends".
If both users are logged in to the same account then, yes, they both see the same thing.
Anyway, properly setting up the verification server should allow whatever behavior is desired.
@@billb5732 Ah, I'll make a note to look into it further. I have one computer that has Win 10 pro and one account on it, and when I use Remote Desktop Connection it logs out the session at the actual computer.
@@DoctorWhom I don't think that's an issue on a server.
There may be some tricks involved in using RDS as a TeamViewer clone. But they are certainly solvable. I mean, TeamViewer did it, right?
In your case, Windows Quick Assist might be a better model. Pretty sure it's the same thing; just activated differently.
Teamviewer is not using using the RDP protocol (you can also remote to lots of other non-windows hosts). Typically it has been to "console" and not RDP sessions.
Linus + audience to TeamViewer: "How many times do we need to teach you this lesson, old man?
Either stop censoring the curse words or just stop cursing. I can't understand what you're trying to say half the time
How can you not understand what he is saying, the curse words are the only thing censored and this is the only time a desync occurred between the swear detector and his swears, and the rest is perfectly clear.
@@MinecraftLD10 ligma im slow
This is not over
TeamViewer is doing a great job at convincing people to never use their product again!