WiFi Issue with Satechi Mac Mini Hub & Stand: FAULTY BATCH
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- Опубликовано: 15 июл 2024
- UPDATE - from Satechi:
Following an extensive testing phase, we have identified batch-related issues in the PCBA assembly process at the manufacturing facility. At present, we are actively investigating the extent to which units from the affected batch may have been impacted. Regrettably, we are unable to offer replacements as a resolution at this time due to the ongoing investigation.
As a interim measure, we are providing an option for returns with a refund as the sole troubleshooting avenue for addressing this issue. If the product was purchased on www.satechi.net, we can assist you with the return process. For products purchased on our Amazon Storefront, we recommend reaching out to their customer support for product returns.
We deeply apologize for any inconvenience this may cause and appreciate your understanding as we work diligently to address and resolve the matter.
UPDATE: So, I am starting to think it is not an antenna issue! I mentioned that my speed was only reduced when I connected the box, not when it was just sitting underneath my MacMini. I have taken that one further and connected the hub through an extension cable so that it is clear of the MacMini - and the WiFi speed is STILL reduced. That is actually kind of logical (?!) - if it was an interference issue then I did not understand why everyone was not impacted. But if it is an electronics issue i.e. faulty box it might explain why only some are having the problem and why the speed, even on mine, varies....
Having used the Satechi Mac Mini Hub & Stand there seems to be a significant impact on WiFi speed when connected to the Mac. It's a great box but the WiFi speed is an issue - it drops by at least 50% and sometimes to an absolute crawl!
Satechi Support comment [I have tried and it does not resolve the issue for me].
We recommend trying the following:
Hub Reinitialization:
· Disconnect the hub from your Mac.
· Restart your Mac to reinitialize setup [Ensure the Dock is disconnected, and all devices are unplugged]
Additional Troubleshooting Steps:
· Disconnect then Reconnect to Wifi - We recommend running 2.4Ghz when possible (vs. 5Ghz) which may cause interference or a drop in Wifi speed in some cases
Per recent testing, in some cases, we noticed a slight drop off in wifi when connecting the hub to the Thunderbolt Port closest to the HDMI port (M2 Pro Mac Mini) - Please try a different Thunderbolt port to see if you can replicate the issue. 
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Update: See above. Satechi have confirmed there is a faulty batch...
Darn, I’m doubting now if I really want to buy this hub. I just ordered my Mac mini and this product caught my attention. Maybe I should reach out to them and double confirm it is just a batch 🤞🏽
It's a great product (if it works!). I'd certainly only buy from someone who would take it back if faulty...
I ran into it too! I played through the same thing and experienced the same thing!
Thanks for making this video! I encountered the same issue and findings when using it with a Mac Studio M1. Not only is the bandwidth reduced, a compromise I might have tolerated, but the hub also causes packet loss, resulting in unreliable network services.
thanks for the video,, I may refrain from buying this unit.. such a shame, it seemed like the most promising product
I tried wrapping the cable with aluminium and it did make it a drop better. But you don’t buy a 100 dollar box to wrap it with aluminium and still don’t have full speed.
Would be great if you could run a disk speed test on the NVME drive and report the results!
I’ve run into the same issue.
Someone in the Amazon reviews suggested using a hub, instead of connecting it directly to the Mac (Studio M1 Max, in my case)
I tried that. I do get better WiFi speeds, buuuuuttttttttt……… My NVMe speed went from 900+ to a pitiful 30/35 Mbps…… Which is totally unusable/unacceptable/worthless…
I might try if I can get a wired connection, but I don’t think my wife wants to have tripwires around the house, from my studio room to the living room…..🤓
Interesting. I had no end of problems connecting to Wi-Fi on the new MacMini I bought together with the Satechi Hub. I attributed it to the fact that our overall internet speed hardwired is a modest 55mbps and my home office is away from the house and reliant on Wi-Fi. As a solution I fitted some new extenders and whilst my test is not as sophisticated as the one here, I did note that my HP laptop runs at twice the speed of my Mac when using Wi-Fi in the same location. I am about to try the Mac Mini without the Satechi hub and see how I get on.
Good Luck! Wish Satechi would be a bit more open about this...
I tried WiFi without the Satechi hub and achieved Mbps 3 times the speed when the hub was connected. The speed is not particularly fast anyway but enough for me to work from home. I should add that this was not a particularly sophisticated measurement activity and I just used an online internet speed provider.
As the Mac Mini is relatively new Apple support were baffled by the problems I was having with WiFi. Given my circumstances I have had ti find what I think is a workaround. When I connect the Satechi cable to the Mac I have used a different thunderbolt port and the speed is better
The same problem here with my Mac Mini M2 Pro.
Too bad. I will send the hub back as the suggested solutions don't work for me either.
Maaaaan, was excited about possibly ordering this hub for my m2 pro as well. Guess I should look for an alternative. I mostly just want a way to connect my camera’s sd card
Same problem
I have prove 2 different USB HUBs in Mac mini M2 and same results and similar with Wifi issue. Both Hubs are USB C 3.2 with 4 USB up to 10Gbps. One from Aliexpress, cheap one, so I think was device problem. The second is Acer hub with 4 usb (3xUSB-A + 1xUSB-C) each one up to 10Gbps. Any hub has extra power to plug. What do you suggest? The problem is that 5GHz connection is missing, Mac mini only recognizes 2.4 GHz connection and it is much slower than you got a "no internet connection" error
same problem with Mac mini m1, tis is horrible.
I'm seeing the exact same behavior on mine with an M1 Max Mac Studio. Perhaps it's not properly grounded and it causes interference with the wifi signal, or there's to enough clearance between the hub and the mini/studio, I believe the antennas are located in the bottom of both devices. I have sent an email to Satechi to see if they have anything to comment.
Thanks for the comment. I also emailed Satechi and had no reply...
Thanks for highlighting the WIFI issue. Does this apply for Satechi Mac Mini Hub without NVME.M2 SSD slot ?
Sorry, don't know... Satechi, and the various review sites, seem very quiet on this. Apart from the reply I received from their support I know nothing else.
@@papootech9296 Well, because of your video, I ordered Minisopuru Mac Mini Hub instead of Satechi. Tq
hmmm.. same here, the instant i connect the box, it loses the 5Ghz wifi, it tries to switch over to the 2.4Ghz albeit at a much lower speed and but struggles and keeps dropping packets ... tried different ports but not much difference...
Yup, you will have one of the faulty units. Satechi recommends returning the unit (their reply is in the video description).
Same here but with two different hubs connected and no Satechi brand, one of them was Acer
I have received a reply from Satechi, and copied the advice into the description section.
And did it help?I can’t believe this is a solution and that it will help long term
@@junger613No, still an obvious speed drop.
I just bought clip on ferrite rings (clamps) and am trying it out now. speed is almost up to level with SATECHI connected since 10 minutes already. might be a solution. do you mind trying this for your system too and write back please ?@@papootech9296
my average speed without is 130 mbps ( I am pretty far from the fritzbox, and using an extender) now I am getting 100 mbps which would be enough for me if it stays stable.
all that was without the name inside. once I connected the name speed was down. this is useless. going back.
Did they replace the unit and did it fix the wifi?
Sadly, no they did not replace, simply said to contact Amazon (where I bought it), and they have never updated whether they have managed to fix the issue - I am not aware of any official comment from the company apart from the reply I got from customer service. I assume there is a large batch of faulty units that have never been recalled sitting in warehouses.