Unrelated to my earlier comment bc I emailed them regarding a terrible box with different items - I got two of these shoe boxes and they were BAD. The damage on some makes them not even wearable. I’ll never order from them again given these boxes and the other I ordered at the same time which cost me $160 😵💫 they just aren’t an honest company in my opinion. They may make things right sometimes and send replacements but you shouldn’t have to be the one reaching out and they KNOW not everyone will take the time.
Yeah, the people running the company are the same that ruined Jomar, so they are going on strike two no. I stopped ordering from jomar and Helpsy, they not only increased the price so much in decent boxes like Everlane but the quality of the items second hand is disastrous. I have not ordered from them in at least a year and don’t think I will.
@@luxedoll166they replied to my email a few ago and are refunding my entire box (it was men’s clothing) but it’s such a hassle because I had already started listing the few “ok” things and I’ve got to send it all back. Like they want to pay for the literal garage to come back to them. Why? To put in someone else’s box who won’t complain 😫 I had the WORST experience with Jomar then Kosei and this is just the same. I’ve ordered 3 times and all 3 times had my boxes refunded. But that’s after extra time spent emailing back and forth and taking lots of photos for them, etc. just not good business practice.
@@jesseenixon I will say just today I got a 100% refund on a $160 men’s clothing box because it was pure garbage. They wanted me to send the whole thing back, but I would’ve had to travel because they only have FedEx labels, and I pushed the issue and offered to send them a video of the box and they ended up saying just properly recycle the items. Supposedly my refund will process today. I think you just have to be blunt into the point and not accept anything less than what you deserve from them. It’s unfortunate because not everyone has time to sit around and be emailing. To end on a positive, my three experiences I’ve had with them I always end up with a full refund. I’ll never order again though bc of the hassle.
I ordered one secondhand box from Helpsy just to try out the company. Never again. It was horrible. Not the kind of box what you see ppl unbox on their channels. No NWT items, super worn and disgusting pieces, 20+ year old jeans and sweaters. No matter how much did I argue and pushed back their canned answears, they refused to refund me. I reported my issue to my credit card company and they got my money back. I understand they have good, nwt boxes but selling garbage as a curated secondhand box looks like a scam to me.
This is criminal. No one should think it ok that you got boots covered in concrete. Nor should anyone be ok with getting shoes that are completely damaged and unwearable. I'd be contacting them so quickly for my money back. Thank you for creating this video, though. I know it takes time. I will not be ordering from them, ever.
I also ordered 2 of those boxes. Had a whole in the toe of a pair of wilson sneakers. Also got Dr martens with strap tore at the seam. It is a shame because they looked brand new. I wonder if I could list them as DIY. They almost look like someone could cut the back strap off and wear as strapless sandals. I know I can't get much. Did not get anything real great. I'm still at the point of building my closet so every dollar helps. Thanks for all your great tips. Keep the strategy video's coming. They really help
I looked into seeing how much it would cost to get the Dr martens repaired and unfortunately wasn’t going to be worth the cost 😞 so sad this stuff has to go right in the trash
@@Ohyeahrachie I wonder what the companies then did with the damages before Helpsy came in...this just feels like a way for the company and Helpsy to make money on unsellable things without any cash to be made for the reseller. Slimy tbh
The best thing these boxes should do for your channel is dispel the notion that you get special treatment from Helpsy. At least there are a few that should sell to get your money back. I bet those Thorogood Boots sell fast. Best of luck to you.
Ive gotten nothing but CRAP from this company. When I did get something good they made sure it was the damaged beyond repair items. Lost so much money with this company
Yours were much better than mine. It was like they boxed up someone's trash and sent it to me. Between that and the garbage they sent me in the plus size secondhand boxes, I'm done ordering their secondhand boxes. Even the NWT items are questionable. I took a chance on the OGL brand, and I would say 95% of what I got was XS & S sizes.
I mistakingly ordered was all excited opening as there were hoka sandals, coach, everything had a box. They were a disaster. I emailed and sent back all but 2 pairs. Sold a pair of on clouds for $38 and I have a pair of baby Jordan’s that are in ok condition. They were all unsellable and falling apart. Helpsey was great allowing a return after I sent pictures. You lucked out with 5 sellable pairs 😊
Helpsy being Helpsy I feel like these are items that were donated in their bins and happen to have boxes, so they called them. Customer returns because these shoes don’t look like customer returns.
I thought about buying this box, but saw the reviews and decided not to. I did purchase 2 of the ready to list shoe boxes and have been doing well with those. The Thorogood boots are extremely expensive, great boot very sought-after! My husband loves them! I got a pair of Thorogood's in one of my ready to list shoe boxes. I think they might have been the display model in the store. I have them listed for $189.99, they are getting a ton of attention. I think come fall they will sell.
Oh wow! Mine need work so of course I am procrastinating. But I’ll make it my mission to get them cleaned up by the weekend! I really think that one pair will pay for the box and then some, even in the condition they are in.
I ordered 2 boxes and one was okay but the second one was awful! A pair of hokas stunk so badly that it made my whole living room stink. I emailed them about that pair and one other pair and they offered a refund but never said it was store credit! I have no desire to shop on their site again. They were very vague about these boxes, almost to the point of being deceitful. I have made my money back and some profit for one box after selling 2 pairs, but I’m not motivated to list the other junk yet.
Wow! This box is bad they sent you a box of garbage. Every pair has issues. Hopefully you can sel l the corral boots theyvare expensive but they also have a major flaw. I would say dumpster 🔥.
Shoes with holes, broken zippers and broken straps are not acceptable wear. They are not slight defects but useless garbage which should not have been sold as resellable.
At least yours came in decent boxes! I got nasty ripped smelling sneakers, went straight into the garbage. I felt “had”…You always get better items in your boxes, seems too much of a coincidence, they must know it’s you that’s ordering.
Mine were awful. I had multiple pairs that were two left feet. One pair was two completely different shoes. Broken Crocs. Blown out Uggs. Sole flapping sneakers. I almost cried. Lol
@@barbieb4353 wish we could get our money back, especially sellers starting out with limited funds. Unlike Rachel who has abundant funds to buy so many boxes, with us every penny counts.
Honestly you did much better than I did. I won't make half my money back, probably because only 1 item is listable. Where's the quality control? I had one heel broken off
I expected damages but so many couldn’t even be fixed. I get it we are trying to keep stuff out of landfills but unfortunately many aren’t even fixable and there’s not much other choice.
I don't understand why they sent you those doc martin sandals with a broken strap, and a big hole in the sneakers. I'd consider that major damage. My last box from them was a disaster.
I agree, I expected flaws but those and others were unwearable. I didn’t complain because the cost was so low and there were some that would hopefully pay for the box and then some.
Oh boy!! There are too many very damaged items that should have not made it in the box , way beyond repair and not worth trying to sell, I prefer to pay a little extra but send me things I can actually list. I was tempted to get the box but the reviews are sooo bad and I will get mad at the end. Thanks for sharing
Figured I would help your RUclips algorithm and comment here rather than message you lol how long does it usually take for their customer service to return an inquiry email? I used the form on their page and uploaded photos and such and it said they would send an email reply but it’s been two days and I wondered if that was normal.
They could answer anywhere from instantly to two days later or never. If you don’t hear back from them in a day or two, resend your message. Customer Service that helps he is far from top-notch.
I’m just now seeing this. Did you get a reply? Is this the same as your other comment about the men’s stuff? If it’s been more than two days I would try again. Although I have never had it take more than two days to get a response.
This is sad....Helpsy should not be selling these boxes! Maybe they are getting desperate for sales since they don't have anything that great right now.....
They should just call those DIY Project Shoe Lot. So then you know what you’re getting yourself into.😮
I agree!
Unrelated to my earlier comment bc I emailed them regarding a terrible box with different items - I got two of these shoe boxes and they were BAD. The damage on some makes them not even wearable. I’ll never order from them again given these boxes and the other I ordered at the same time which cost me $160 😵💫 they just aren’t an honest company in my opinion. They may make things right sometimes and send replacements but you shouldn’t have to be the one reaching out and they KNOW not everyone will take the time.
Yeah, the people running the company are the same that ruined Jomar, so they are going on strike two no. I stopped ordering from jomar and Helpsy, they not only increased the price so much in decent boxes like Everlane but the quality of the items second hand is disastrous. I have not ordered from them in at least a year and don’t think I will.
@@luxedoll166they replied to my email a few ago and are refunding my entire box (it was men’s clothing) but it’s such a hassle because I had already started listing the few “ok” things and I’ve got to send it all back. Like they want to pay for the literal garage to come back to them. Why? To put in someone else’s box who won’t complain 😫 I had the WORST experience with Jomar then Kosei and this is just the same. I’ve ordered 3 times and all 3 times had my boxes refunded. But that’s after extra time spent emailing back and forth and taking lots of photos for them, etc. just not good business practice.
yep I don't think they care one bit. I lost money and they really don't care what they send you as long as they get their money.
@@jesseenixon I will say just today I got a 100% refund on a $160 men’s clothing box because it was pure garbage. They wanted me to send the whole thing back, but I would’ve had to travel because they only have FedEx labels, and I pushed the issue and offered to send them a video of the box and they ended up saying just properly recycle the items. Supposedly my refund will process today. I think you just have to be blunt into the point and not accept anything less than what you deserve from them. It’s unfortunate because not everyone has time to sit around and be emailing. To end on a positive, my three experiences I’ve had with them I always end up with a full refund. I’ll never order again though bc of the hassle.
I ordered one secondhand box from Helpsy just to try out the company. Never again. It was horrible. Not the kind of box what you see ppl unbox on their channels. No NWT items, super worn and disgusting pieces, 20+ year old jeans and sweaters.
No matter how much did I argue and pushed back their canned answears, they refused to refund me. I reported my issue to my credit card company and they got my money back. I understand they have good, nwt boxes but selling garbage as a curated secondhand box looks like a scam to me.
This is criminal. No one should think it ok that you got boots covered in concrete. Nor should anyone be ok with getting shoes that are completely damaged and unwearable. I'd be contacting them so quickly for my money back. Thank you for creating this video, though. I know it takes time. I will not be ordering from them, ever.
I also ordered 2 of those boxes. Had a whole in the toe of a pair of wilson sneakers. Also got Dr martens with strap tore at the seam. It is a shame because they looked brand new. I wonder if I could list them as DIY. They almost look like someone could cut the back strap off and wear as strapless sandals. I know I can't get much. Did not get anything real great. I'm still at the point of building my closet so every dollar helps. Thanks for all your great tips. Keep the strategy video's coming. They really help
I looked into seeing how much it would cost to get the Dr martens repaired and unfortunately wasn’t going to be worth the cost 😞 so sad this stuff has to go right in the trash
How did people return these!? The audacity of them to send you slashed straps that can't even be sold 😒
I know it’s sad. And it’s even more sad that companies will allow people to return stuff in this condition 😞
@@Ohyeahrachie I wonder what the companies then did with the damages before Helpsy came in...this just feels like a way for the company and Helpsy to make money on unsellable things without any cash to be made for the reseller. Slimy tbh
Well the Thorogoods were ok. I can’t believe Helpsy included all the broken shoes… terrible!
The best thing these boxes should do for your channel is dispel the notion that you get special treatment from Helpsy. At least there are a few that should sell to get your money back. I bet those Thorogood Boots sell fast. Best of luck to you.
Ive gotten nothing but CRAP from this company. When I did get something good they made sure it was the damaged beyond repair items. Lost so much money with this company
Well ain’t that the truth! I wonder if anyone got a decent assortment on this box.
Yours were much better than mine. It was like they boxed up someone's trash and sent it to me. Between that and the garbage they sent me in the plus size secondhand boxes, I'm done ordering their secondhand boxes. Even the NWT items are questionable. I took a chance on the OGL brand, and I would say 95% of what I got was XS & S sizes.
I mistakingly ordered was all excited opening as there were hoka sandals, coach, everything had a box. They were a disaster. I emailed and sent back all but 2 pairs. Sold a pair of on clouds for $38 and I have a pair of baby Jordan’s that are in ok condition. They were all unsellable and falling apart. Helpsey was great allowing a return after I sent pictures. You lucked out with 5 sellable pairs 😊
I am so glad they made it right for you!
Helpsy being Helpsy I feel like these are items that were donated in their bins and happen to have boxes, so they called them. Customer returns because these shoes don’t look like customer returns.
Interesting thought. I do wonder where these came from!
I thought about buying this box, but saw the reviews and decided not to. I did purchase 2 of the ready to list shoe boxes and have been doing well with those. The Thorogood boots are extremely expensive, great boot very sought-after! My husband loves them! I got a pair of Thorogood's in one of my ready to list shoe boxes. I think they might have been the display model in the store. I have them listed for $189.99, they are getting a ton of attention. I think come fall they will sell.
Oh wow! Mine need work so of course I am procrastinating. But I’ll make it my mission to get them cleaned up by the weekend! I really think that one pair will pay for the box and then some, even in the condition they are in.
I ordered 2 boxes and one was okay but the second one was awful! A pair of hokas stunk so badly that it made my whole living room stink. I emailed them about that pair and one other pair and they offered a refund but never said it was store credit! I have no desire to shop on their site again. They were very vague about these boxes, almost to the point of being deceitful. I have made my money back and some profit for one box after selling 2 pairs, but I’m not motivated to list the other junk yet.
Wow! This box is bad they sent you a box of garbage. Every pair has issues. Hopefully you can sel l the corral boots theyvare expensive but they also have a major flaw. I would say dumpster 🔥.
I am hoping it’s not a dumpster fire at the end of it all! 🤞🏼🤞🏼🤞🏼
Shoes with holes, broken zippers and broken straps are not acceptable wear. They are not slight defects but useless garbage which should not have been sold as resellable.
At least yours came in decent boxes! I got nasty ripped smelling sneakers, went straight into the garbage. I felt “had”…You always get better items in your boxes, seems too much of a coincidence, they must know it’s you that’s ordering.
Mine were awful. I had multiple pairs that were two left feet. One pair was two completely different shoes. Broken Crocs. Blown out Uggs. Sole flapping sneakers. I almost cried. Lol
@@barbieb4353 wish we could get our money back, especially sellers starting out with limited funds. Unlike Rachel who has abundant funds to buy so many boxes, with us every penny counts.
Honestly you did much better than I did. I won't make half my money back, probably because only 1 item is listable. Where's the quality control? I had one heel broken off
I expected damages but so many couldn’t even be fixed. I get it we are trying to keep stuff out of landfills but unfortunately many aren’t even fixable and there’s not much other choice.
Do you get any credit besides the 10 percent when we use your code. Like do they give you credit towards your purchases?
Yes, I get a small percentage of the sale as a credit to use on a future purchase.
Corral Boots are very expensive! Most boots start at $150 and some are over $400! That one pair of boots will pay for the entire box!
Sorry! I was commenting while watching. 😅
Right between those and the thorogood boots I really truly think this will end up being a profitable box even if I can only list half.
I don't understand why they sent you those doc martin sandals with a broken strap, and a big hole in the sneakers. I'd consider that major damage. My last box from them was a disaster.
I agree, I expected flaws but those and others were unwearable. I didn’t complain because the cost was so low and there were some that would hopefully pay for the box and then some.
@@Ohyeahrachiewhat size were they and did you toss them?
Yes, I did toss them. I honestly dont remember the size. I am not sure I even looked at it because I knew I could not sell them.
"These are kinda yucky"😂 I could go to the bins and sell you a better box of shoes for $5 a piece. Not impressed @Helpsy 👎👎
Ahh I miss shoe shopping at the bins!
There's definitely a market for this, it sounds like what Trash Panda does.
I don't believe they send you broken straps and zippers!!!!
Oh boy!! There are too many very damaged items that should have not made it in the box , way beyond repair and not worth trying to sell, I prefer to pay a little extra but send me things I can actually list. I was tempted to get the box but the reviews are sooo bad and I will get mad at the end. Thanks for sharing
I definitely feel like I got lucky with the 5 listable pair. I agree I would strongly prefer to pay up a little for stuff that doesn’t need work.
Figured I would help your RUclips algorithm and comment here rather than message you lol how long does it usually take for their customer service to return an inquiry email? I used the form on their page and uploaded photos and such and it said they would send an email reply but it’s been two days and I wondered if that was normal.
They could answer anywhere from instantly to two days later or never. If you don’t hear back from them in a day or two, resend your message. Customer Service that helps he is far from top-notch.
When I have a customer service issue, I message them through Facebook and they respond very quickly. I’d go that route!
@@KacyKernan I’ll try that that’s how I am able to get a hold of thredUP quickly.
@@debrapayne2388 in my experience The customer service has been fantastic but it’s been two years since I’ve ordered from them.
I’m just now seeing this. Did you get a reply? Is this the same as your other comment about the men’s stuff? If it’s been more than two days I would try again. Although I have never had it take more than two days to get a response.
This is sad....Helpsy should not be selling these boxes! Maybe they are getting desperate for sales since they don't have anything that great right now.....
The everlane and Andie days were SO good!
@@Ohyeahrachie and Halara
Yes Halara too!