That depends upon what they are doing. Note that if you install Windows using a USB made by the Microsoft Media Creation tool then there are no HP services anyway. :)
You can pretty much get rid of anything with HP in its name - just keep an eye out for something that might relate to the Fn keys. I would take a photo/screenshot of the list, remove things and if anything weird happens you can then put it back. Generally doing a complete wipe and reinstall using a vanilla Windows USB is probably easier as you’ll also be able to reclaim the space used by the HP recovery image. This can be 23GB. 🙂
Great video. This is still a problem in late 2024. HP needs to catch a lawsuit about this garbage. I went ahead and booted into a Linux distro from a USB drive and deleted the HP files in Windows\System32\Driverstore\Filerepository - that stopped it finally, but you also had some great tips I hadn't thought of, like manually deleting the registry entries then using C-cleaner to sweep up the mess. I backed up my registry then did both of those.
Pretty good video. Thanks for sharing! Anyone not in the know, Touchpoint is part of HP Support Assistant (which I find to be very intrusive in and of it self). Take care all and be safe out there. Be kind to each other!
It mysteriously got left behind after HP Support Assistant and other HP related software was uninstalled... on newer machines it might get removed more cleanly. :)
This video refers to a particular bit of software that's clearly collecting data - and its hidden. For the other software listed in Apps & Features, you can usually uninstall pretty much everything with HP in it's name. But it is worth putting the name into Google to see what it does before you do that. Some are obvious - like HP Customer Experience Enhancements and game packs - but some could be used for Fn keys and other hardware controls. :D
As for an amateur it was a bit difficult for me to follow all the steps with camera not directly pointed to the monitor. But what a great instructions, thanks a lot! I was surprised to find also a residua of allready uninstalled anti-virus sw.
This video used to work. Served me well since January. It came back this week and I did it again, services did not return for a while, I delayed Windows updates ect. Came back again. :(
Interesting… I’ve seen it a lot recently as I’ve had a few HP laptops in for repairs. I would suggest turning off the automatic driver update in Windows Update just in case the touchpad driver adds this service.
Easiest thing to do is identify the running service and then open the file location using Task Manager. Or just do a clean instal… if you do that you can also claim back the 23GB that usually gets taken by the recovery partition. 🙂
Unfortunately, even though I googled the couple of remaining HP files I removed, it's broken my laptop. I did make a backup, and I exported the Reg Ed settings... I really hope it's not too much work to get it running again.
Removing the files shown in the video won’t break the computer… but there may be other files with a HP label in them that will. Either way… it’s pretty easy to get it fixed. If you’ve got the important data backed up somewhere then you can just reinstall the plain version of Windows from Microsoft. It’ll only take 10 minutes on a modern PC and Windows Update will sort out the missing drivers for you if there are any devices that aren’t spotted by the installer. 🙂
How do I uninstall the HP program called "HP RAM Disk Manager"? For some dumb reason it's there even though I don't even have an HP laptop and use an Intel iMac with Bootcamp in order to use Windows
Should be listed as an installed program... But if you can find the running processes in Task Manager then you can identify the folder location and remove it manually.
@@sterntechdaddy that's the thing, it isn't listed at all. And when I manually remove it, I get a problem where I now still have the icon for this app in control panel app entry list that now has no use anymore since I removed the app itself, and I can't easily remove it. Some people said that I need to delete the CPL file for this app somewhere in order to remove this icon from control panel but I wasn't successful in finding it yet
They are right. You can search for *.cpl to find it if you know the name. But if you can reinstall it then I would suggest using Revo Unistaller to then remove it. That program will dig around and remove everything associated with the program that the uninstaller misses. And it can detect and list programs that it finds that might not be listed in Programs and Features. You can also try CCleaner - which might pick up on the stuff that's not connected to a program anymore. So try CCleaner and if that doesn't help, reinstall it and use Revo. :) Both have free versions.
@@sterntechdaddy I am sorry to object but that's not the case. The laptop firmware makes Windows recognise a fake ACPI device, and then Windows attempts to install drivers for those devices, then installs a few drivers, which in turn installs those hp services. You can reproduce this by reinstalling Windows to a HP laptop with an ISO from Microsoft. I hid the updates via the infamous "wushowhide.diagcab" diagnostic wizard thingy and that was the only way to stop the drivers from getting in.
I can’t seem to uninstall this program because no matter where I look I can’t find it except I know it’s there cause I disabled it (didn’t work) I’ve looked everywhere for it to try and uninstall with no succes, everywhere I do see it I can’t uninstall it that way. 😭 Is there a way to force uninstall it with cmd prompt
You need to enable 'Show hidden files and folders', enable 'Show extensions for known file types' and disable 'Hide Protected Operating System Files'. Open File Explorer, click View, then 'Options' and then the 'View' tab. You'll see the above settings. I mention this at the start of the video, but don't show you how to do it... so once you've changed the settings watch the video again. :)
That will work, but it won't show everything and MSCONFIG is really meant to be a diagnostic tool - rather than a fix tool. Take a look at CCleaner - which lets you manage and delete start up items more effectively. If you really want to get tech ninja about it then try HiJackThis - but be careful with that. ;D
It'll be hidden... so make sue you tweak the View tab in the general Folder Options to show hidden files and folders and unhide protected operating system files.
@@isozar HpSAMD is the Smart Array SAS/SATA Controller Media Driver - I would be tempted to just remove that because its likely to have been installed as part of an HP driver package rather than something native to Windows and you're not likely to have a SAS drive fitted. SAS and SATA are compiatible with each other too so it should be safe to remove. If you do delete it, save the registry key first just in case - then if there is a problem you can boot into Safe Mode and restore it. HpSysInfoCap is a requirement for Hp Support Assist - so you can remove that. For both registry entries you can check the file they reference to get more of an idea about what they are and what impact they have on the system. Hope this helps.
HP is selling machines that are so bogged down with this garbage that they are highly impaired out of the box. Criminal! The current mantra of all corporations, it appears.
I find the take ownership reg edit thats handy to take ownership of these and any files/folders you need. Dont go taking ownership of files/folders you dont need to and dont delete them! haha..
To be honest, I prefer Lenovo or DELL, but HP can be more affordable. Maybe if you stop Windows Update doing the Automatic Driver updates it'll stop doing it. Generally, I just think that if it's not broken then there's no need to try and fix it - so driver updates on a working computer really need a compelling reason. Graphics card drivers are the exception though. :)
@@sterntechdaddy I will switch to MacBook because lf this issue. ALL Notebooks are bloated with spyware except those ones from microsoft directly, which are more expensive than a macbook
How? While at not being particularly sinister, the service clearly exists. This video is a few years old so it might get removed by the HP unistallers now. But the video clearly shows the service exists regardless of what you imagine. If it does exist on your computer then you can leave it running if you want to. 🙂
Thanks. Deleted every single service from HP. Wow, they sure made it difficult but thanks to you they are now GONE.
Why you delete them all, they not bad?
That depends upon what they are doing. Note that if you install Windows using a USB made by the Microsoft Media Creation tool then there are no HP services anyway.
:)
This is exactly what I need. Half of my HP laptop memory is taken up, and now I realize most of it is junk from HP.
You can pretty much get rid of anything with HP in its name - just keep an eye out for something that might relate to the Fn keys.
I would take a photo/screenshot of the list, remove things and if anything weird happens you can then put it back.
Generally doing a complete wipe and reinstall using a vanilla Windows USB is probably easier as you’ll also be able to reclaim the space used by the HP recovery image. This can be 23GB.
🙂
Great video. This is still a problem in late 2024. HP needs to catch a lawsuit about this garbage. I went ahead and booted into a Linux distro from a USB drive and deleted the HP files in Windows\System32\Driverstore\Filerepository - that stopped it finally, but you also had some great tips I hadn't thought of, like manually deleting the registry entries then using C-cleaner to sweep up the mess. I backed up my registry then did both of those.
Pretty good video. Thanks for sharing!
Anyone not in the know, Touchpoint is part of HP Support Assistant (which I find to be very intrusive in and of it self).
Take care all and be safe out there. Be kind to each other!
It mysteriously got left behind after HP Support Assistant and other HP related software was uninstalled... on newer machines it might get removed more cleanly.
:)
This is exactly what I was looking for, But is it safe to uninstall the HP apps? Like, will they affect performance later on?
This video refers to a particular bit of software that's clearly collecting data - and its hidden.
For the other software listed in Apps & Features, you can usually uninstall pretty much everything with HP in it's name.
But it is worth putting the name into Google to see what it does before you do that.
Some are obvious - like HP Customer Experience Enhancements and game packs - but some could be used for Fn keys and other hardware controls.
:D
Thank you, great video I have been trying to get rid of these for ages
Glad I could help.
As for an amateur it was a bit difficult for me to follow all the steps with camera not directly pointed to the monitor. But what a great instructions, thanks a lot! I was surprised to find also a residua of allready uninstalled anti-virus sw.
Glad it helped!
This video used to work.
Served me well since January.
It came back this week and I did it again, services did not return for a while, I delayed Windows updates ect.
Came back again. :(
Interesting… I’ve seen it a lot recently as I’ve had a few HP laptops in for repairs.
I would suggest turning off the automatic driver update in Windows Update just in case the touchpad driver adds this service.
@@sterntechdaddy I fouind some HP stuff hidden in task scheduler.
You could try covering on that.
Thanks!
I'll add it to the description.
Thank you so much 🙂. HP is still just as sneaky as ever... Speaking of which, it seems they've moved it from this location smh...
Easiest thing to do is identify the running service and then open the file location using Task Manager.
Or just do a clean instal… if you do that you can also claim back the 23GB that usually gets taken by the recovery partition.
🙂
@@sterntechdaddy 😲 Whaat wow ok thanks
Unfortunately, even though I googled the couple of remaining HP files I removed, it's broken my laptop. I did make a backup, and I exported the Reg Ed settings... I really hope it's not too much work to get it running again.
Removing the files shown in the video won’t break the computer… but there may be other files with a HP label in them that will.
Either way… it’s pretty easy to get it fixed. If you’ve got the important data backed up somewhere then you can just reinstall the plain version of Windows from Microsoft.
It’ll only take 10 minutes on a modern PC and Windows Update will sort out the missing drivers for you if there are any devices that aren’t spotted by the installer.
🙂
HPCustomCapDriver wont delete in regedit. Says 'Cannot delete HPCustomCapDriver: Error while deleting key.'
Run regedit with Admin rights... you might also have to take ownership of the key too.
How do I uninstall the HP program called "HP RAM Disk Manager"? For some dumb reason it's there even though I don't even have an HP laptop and use an Intel iMac with Bootcamp in order to use Windows
Should be listed as an installed program...
But if you can find the running processes in Task Manager then you can identify the folder location and remove it manually.
@@sterntechdaddy that's the thing, it isn't listed at all. And when I manually remove it, I get a problem where I now still have the icon for this app in control panel app entry list that now has no use anymore since I removed the app itself, and I can't easily remove it. Some people said that I need to delete the CPL file for this app somewhere in order to remove this icon from control panel but I wasn't successful in finding it yet
They are right. You can search for *.cpl to find it if you know the name.
But if you can reinstall it then I would suggest using Revo Unistaller to then remove it.
That program will dig around and remove everything associated with the program that the uninstaller misses. And it can detect and list programs that it finds that might not be listed in Programs and Features.
You can also try CCleaner - which might pick up on the stuff that's not connected to a program anymore.
So try CCleaner and if that doesn't help, reinstall it and use Revo.
:)
Both have free versions.
Gracias 😊
De nada 😊
well, they will just get reinstalled via windows update.
I doubt it… this is preinstalled by HP and unlikely to be part of Windows Update.
@@sterntechdaddy I am sorry to object but that's not the case. The laptop firmware makes Windows recognise a fake ACPI device, and then Windows attempts to install drivers for those devices, then installs a few drivers, which in turn installs those hp services. You can reproduce this by reinstalling Windows to a HP laptop with an ISO from Microsoft. I hid the updates via the infamous "wushowhide.diagcab" diagnostic wizard thingy and that was the only way to stop the drivers from getting in.
K. Thanks. It didn't return on the laptop featured in the video, but its always nice to know HP has become more determined now.
:P
I can’t seem to uninstall this program because no matter where I look I can’t find it except I know it’s there cause I disabled it (didn’t work) I’ve looked everywhere for it to try and uninstall with no succes, everywhere I do see it I can’t uninstall it that way. 😭 Is there a way to force uninstall it with cmd prompt
You need to enable 'Show hidden files and folders', enable 'Show extensions for known file types' and disable 'Hide Protected Operating System Files'.
Open File Explorer, click View, then 'Options' and then the 'View' tab.
You'll see the above settings.
I mention this at the start of the video, but don't show you how to do it... so once you've changed the settings watch the video again.
:)
That will work, but it won't show everything and MSCONFIG is really meant to be a diagnostic tool - rather than a fix tool.
Take a look at CCleaner - which lets you manage and delete start up items more effectively.
If you really want to get tech ninja about it then try HiJackThis - but be careful with that.
;D
I read that system.sav is part of recovery, should I go and only deleted HP stuff from this file instead of everything?
It’s used by HP tools for recovery… if it’s inside a HP folder then you can delete it.
It’s is a folder then it could be empty anyway.
🙂
@@sterntechdaddy thanks 👍
hello, thanks for the video, i don't have ProgramData directory in my system, any help?
It'll be hidden... so make sue you tweak the View tab in the general Folder Options to show hidden files and folders and unhide protected operating system files.
@@sterntechdaddy ok thank u ... what about the registry files named HpSAMD and HpSysInfoCap? should i delete them?
@@isozar HpSAMD is the Smart Array SAS/SATA Controller Media Driver - I would be tempted to just remove that because its likely to have been installed as part of an HP driver package rather than something native to Windows and you're not likely to have a SAS drive fitted. SAS and SATA are compiatible with each other too so it should be safe to remove.
If you do delete it, save the registry key first just in case - then if there is a problem you can boot into Safe Mode and restore it.
HpSysInfoCap is a requirement for Hp Support Assist - so you can remove that.
For both registry entries you can check the file they reference to get more of an idea about what they are and what impact they have on the system.
Hope this helps.
@@sterntechdaddy thank u ... Subscribed and hope ur channel grows more!
@@isozar Thanks!
HP is selling machines that are so bogged down with this garbage that they are highly impaired out of the box. Criminal! The current mantra of all corporations, it appears.
Lenovo don’t preinstall much… but HP has always been guilty of bloat.
I tend to clear the drive and do a clean install for HP machines.
🙂
Really thx I offered u a coffee ;)
Thanks!
I find the take ownership reg edit thats handy to take ownership of these and any files/folders you need. Dont go taking ownership of files/folders you dont need to and dont delete them! haha..
I have that on my WindowsToGo USB that I use for repairs… but there’s usually a good reason why you shouldn’t tweak the folder permissions.
😜
thank you
Hope it helped.
This shi.. is coming back after every windows update. I will never again buy an HP Notebook.
To be honest, I prefer Lenovo or DELL, but HP can be more affordable. Maybe if you stop Windows Update doing the Automatic Driver updates it'll stop doing it.
Generally, I just think that if it's not broken then there's no need to try and fix it - so driver updates on a working computer really need a compelling reason. Graphics card drivers are the exception though. :)
@@sterntechdaddy I will switch to MacBook because lf this issue. ALL Notebooks are bloated with spyware except those ones from microsoft directly, which are more expensive than a macbook
I tend to plug in the vanilla Windows USB and erase the preinstalled OS.
Laptops then tend to work rather faster... 😂😂
The only reason why I did this is because it took up too much ram
One reason is usually enough...
:)
can you make it more difficult to understand?
Absolutely - this is as simple as it gets.
But if you're having trouble following then you'll probably need to pay someone to help you.
dont fool us. you are teaching BS.
How?
While at not being particularly sinister, the service clearly exists. This video is a few years old so it might get removed by the HP unistallers now. But the video clearly shows the service exists regardless of what you imagine. If it does exist on your computer then you can leave it running if you want to.
🙂