I'm confused. The installation instructions specifically say not to use pipe dope on threaded fittings and only use tape. The installer clearly put some kind of cement or sealer over the tape. What's the real answer?
Hi there, in the video and the manual, we do recommend using PVC Primer and glue for the slip fittings. The video does show this being applied to the fittings. The manual itself also has the NSF Certified PVC primer and glue mentioned.
@@aquasana I’m not referring to the slip fittings. I’m talking about the threaded parts that are being threaded into the tank. The installer uses tape, and some kind of pipe compound on top of the tape in the video, which page 5 of the manual specifically says not to do. Quote from the manual: "DO NOT use pipe dope or PVC primer/glue on threaded fittings. Exposure to these compounds will damage nipples causing leaks."
Hi there! We are sorry to hear that you are experiencing issues with your system and would certainly love to help you to get these issues resolved as soon as possible. Please reach out to us directly at 866-662-6885, option 1, so that one of our water experts can better assist you. We are open Monday-Friday 8am-5pm CST. -Aquasana Support Team
Hi Aquasana- I purchased WH-1000 Rhino with salt-Free water Conditioner. Should I Install My Whole House Water Filter Before or After the Salt-Free Conditioner? My Plumber say with new system, Whole house water filter goes before Salt-Free Conditioner. Can you please help me here with right way?
Hi, Thank you for reaching out to us. Your Rhino tank should be installed before your Salt-Free Conditioner tank. If you need further assistance on your set up, please do no hesitate to reach out to us at 866-662-6885, option 1. Our phones are open Monday-Friday 8am to 5pm CST. We hope you enjoy your new system. -Aquasana Customer Support
Hello Madhu, Yes, we previously recommended to install the system that way however, moving forward, we recommend placing the Rhino tank and then the conditioner. -Aquasana Customer Support
Hi Clay! Thank you for bringing this to our attention. We can assure you that the order the tanks are placed in will not affect their effectiveness. For any specific questions on the setup of the Whole System or in general, please contact our Whole Home Specialist at 866-662-6885, option 1. They will be able to answer any question in more detail. Phones are open Monday through Friday from 8 am to 5 pm CST. -Aquasana Customer Support
wich thank shoul we flush? whole house water filter, or salt free water conditioner, or both?
That’s what I’m wondering
I'm confused. The installation instructions specifically say not to use pipe dope on threaded fittings and only use tape. The installer clearly put some kind of cement or sealer over the tape. What's the real answer?
Hi there, in the video and the manual, we do recommend using PVC Primer and glue for the slip fittings. The video does show this being applied to the fittings. The manual itself also has the NSF Certified PVC primer and glue mentioned.
@@aquasana I’m not referring to the slip fittings. I’m talking about the threaded parts that are being threaded into the tank. The installer uses tape, and some kind of pipe compound on top of the tape in the video, which page 5 of the manual specifically says not to do. Quote from the manual: "DO NOT use pipe dope or PVC primer/glue on threaded fittings. Exposure to these compounds will damage nipples causing leaks."
Why is the post filter leaking every time we change the filter.
Hi there! We are sorry to hear that you are experiencing issues with your system and would certainly love to help you to get these issues resolved as soon as possible. Please reach out to us directly at 866-662-6885, option 1, so that one of our water experts can better assist you. We are open Monday-Friday 8am-5pm CST.
-Aquasana Support Team
Hi Aquasana- I purchased WH-1000 Rhino with salt-Free water Conditioner.
Should I Install My Whole House Water Filter Before or After the Salt-Free Conditioner?
My Plumber say with new system,
Whole house water filter goes before Salt-Free Conditioner.
Can you please help me here with right way?
Hi,
Thank you for reaching out to us. Your Rhino tank should be installed before your Salt-Free Conditioner tank. If you need further assistance on your set up, please do no hesitate to reach out to us at 866-662-6885, option 1. Our phones are open Monday-Friday 8am to 5pm CST. We hope you enjoy your new system.
-Aquasana Customer Support
Thanks Aquasana. So my city water first enters into whose house water filter then salt-free conditioner.
So for older models Salt-Free goes before whole house water filter and this video is for older models?
Hello Madhu,
Yes, we previously recommended to install the system that way however, moving forward, we recommend placing the Rhino tank and then the conditioner.
-Aquasana Customer Support
! Warning! This installation video is showing you how to do it backwards😂🎉❤
Hi Clay! Thank you for bringing this to our attention. We can assure you that the order the tanks are placed in will not affect their effectiveness. For any specific questions on the setup of the Whole System or in general, please contact our Whole Home Specialist at 866-662-6885, option 1. They will be able to answer any question in more detail. Phones are open Monday through Friday from 8 am to 5 pm CST.
-Aquasana Customer Support
Would you create a short with a comment. I think that would help me understand what you mean. Please.
4:37 Don't put cement on both sides of pvc, only the male side.
Hi David! We appreciate the helpful feedback! We will pass that to our product team!
- Aquasana Customer Support
The instructions on the cement can say to put a thin coat on the inside of the fitting, but not too much.