Joe Lycett FIGHTS BACK Against Unfair Delivery Charges | Joe Lycett's Got Your Back
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- Опубликовано: 17 окт 2021
- Joe's in Scotland where he travels from Pitlochry to Inverness with a van full of parcels to see why courier companies like DPD charge steep surcharges for deliveries to the area. Is it really as 'offshore' as they claim?
#JoeLycettsGotYourBack features Joe Lycett, Clara Amfo and SAS: Who Dares Wins' Billy Billingham.
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I was once told by a company that they had to refuse my order as the courier they used did not operate in the highlands, while having this phonecall the courier's van literally drove past my window
"Royal mail and Hermes don't actually charge extra for delivery…"
Yeah, but Hermes is just gonna sell your delivery at auction anyway.
Hermes don't charge extra... But they also don't deliver.
@@Drakelett don't need to charge if they just dont deliver. All profit no overheads
@@Soraking007 capitalism at its finest
@@PutsOnSneakers Taking payment for goods/service then intentionally not providing the goods/service or a refund is theft by fraud, not anything to do with capitalism.
@@TanjoGalbi facepalm....
Make a PROFIT with as little costs
pretty much the raw essence of what capitalism is about.
That's what the point is when saying this is capitalism "at it's finest". You really should try to read between the lines (develop the ability to think abstract and nuanced )
I had a lot of weird shipping problems in Scotland, even when I lived in Edinburgh. I needed some art prints delivered once before an event and paid extra to get them delivered on time. When they didn't show, I called the London-based company and they said "we didn't realize you were in Scotland." As if I hadn't included my delivery addressress and was in Narnia, not in a country literally attached to England.
@mcchickenz I can confirm this is correct. I had something shipped from Perth to sydney and it was regular mail. I got it 2 days later no increase in price due to dangerous conditions ( crossing the nullabor - a massive freaken desert!)
The way people in the UK view travel distance has always been interesting to me as someone who lives in the Midwestern United States. My doctor lives in a different state than me and is a 3.5 hour drive both ways. I see him every other month and it’s doesn’t bother me a bit because he’s the right doctor for me. But I’ve read stories about people in the UK rarely being able to see their family because they live more than an hour away… I think Americans just have an insane love of driving that isn’t as universal as a lot of us think.
@@nicksurfs1 more people don't drive in the UK either, so that one hour journey in a car might mean you need to get two buses and a train to get there and it'll take way longer.
@@nicksurfs1 The anecdotal here is strong.
We also pay 3 to 4x the amount for fuel over here, that can change your driving habbits.
You also have to think we are more densely populated by sq/m, you have nice straight open roads, get on the lane and switch off and just cruise. Here roads are windy as fuck, always full of traffic and generally kind of rage inducing.
Honestly, i have plenty of family members i dont even want to come visit me, let alone me wasting my own time to go and visit them.
@@Chris-xl6pd And our driving tests in the UK are more extensive.
This has been a problem for so long. Very glad it's been highlighted in such an awesome way. Great loophole as well.
I live in Banffshire, on the northern coast of Scotland. I have suffered the "Off shore" excuse many times. While yes, if I walked 10 minutes north I would fall into the sea, if I walk east, west or south it would take weeks, even months to fall into the sea. It was only after arguing with the courier did I get normal postage for my items.
i read it in joe's voice
Well done!
I live in the same area and I don’t think I’ve seen the off shore excuse but I have had enough other bullshit about not delivering to this area or having to pay more for some unfathomable reason.
I’ve been waiting weeks on a delivery and I had to pay an extra 3.50 for some reason to get the delivery completed which should be tomorrow.
Thank you Joe for highlighting this!! I live in the Scottish Highlands and most delivery companies treat us like we aren't part of mainland UK, in fact I have even had charges added for the Highlands even when it said free delivery to mainland UK!! Like we are somehow off shore! Its ridiculous!
I cannot tell you how shocked I was at how many people in London seemed not to even know Northern Ireland and Scotland are part of their own country. Several condescendingly lectured me.
Well, sorry I am very embarrassed by that. I bloody love Scotland And N.Ireland and all the people who live on the these islands. We are better together.... Scotland is a country but we all have idiots where we live. Please don't leave the team (Urgh Kingdom) xxx
Maybe if we just removed the whole monarchy thing it'd be easier. Call it the centre of time GMT0
I don't wish to be pedantic, however we are all separate countries, in a united kingdom...
It's not just the Highlands.
I was looking at glass for a shower partition. Delivery cost around £70 to near Glasgow. If you put in a Carlisle address, it was about £15. Played about with postcodes, and it went up by £55 as soon as it crosses into Scotland.
Try the “United Kingdom” drop down trick?
Even worse in Northern Ireland, where a lot of companies have just stopped shipping to us altogether or its really expensive, and when you do pay for things like next day delivery it can still take 3-5 days and 1st class shipping can take over a week
Something that I realise recently especially as Christmas is getting closer and closer, is that amazon will not ship certain items to Northern Ireland, with what seems to be a complete halt on all perfumes available.
I wont what has caused such an issue.... could it be the B word?
@@ThexMJT ahh yes the B word. Used as an excuse to overcharge or just not bother delivering to NI.
Many places don’t deliver to Belfast even it said deliver to UK
@@ThexMJT Not only the "B" word. We were often told after purchase that we were not in the UK.
The chemistry between Billy and Joe is primal and will occupy a snug little spot in our heart (and fantasies) from henceforth marching towards eternity!
The buddy cop movie we'd actually want to see
I'm from Inverness and I can tell you that it's a pretty large and established city. Definitely not remote as some, such as DPD, might claim it to be!
I have huge issues delivering to Northern Ireland. My favourite response is that is that Northern Ireland isn't part of the the UK. I have emailed Wikipedia articles to many retailers and still be told its not part of the UK.
But the whole part of there being a Northern Ireland is because it's UK. Can understand why they would say different now due to Brexit.
Please tell me people in the Highlands are making use of this loophole?! It would be great if Joe could do a follow up in a few week's time... 😃
My frugal father tried the trick Joe had recommended before and they dropped a slip through the door to say he had to pay the remainder of the delivery fee before they handed the item over 🤣 hopefully other people have been luckier!
@HighlandBonsai Delivering to isolated communities isnt as profitable unfortunately, if you dont pay they just close up the service and then you have no option.
@@Chris-xl6pd Why does "isolated community" need speed cameras though? 400 parcels a day doesn´t also seem so little to make no profit.
With your reasoning, they should bow to monopoly or move. Instead someone from Inverness should start their own company and eat DPD out from the market.
I would but the problem is that if I order from a company, I don't get to use this loophole, because it only works on DPD's own website.
hermes don't charge extra becuase its already kicked into the sea by the time it reaches the coast.
It looks like this has changed as I have just checked this and it's only £1 cheaper now if you change it to the UK. Looks like they weren't happy this loophole existed
It’s not really a loophole that people ordering goods can exploit anyway. If you order goods it is the company that you order goods *from* that inputs the details to DPD. The end recipient isn’t the DPD customer.
Billy looks fuming the whole trip 😂😂😂 thinking "why did I agree to this"
“A well spoken Englishman has come to save them”
*millions of people all over the world simultaneously start sweating*
You clearly don’t understand that the empire improved the lives of millions in those countries. Hence why Britain is thought of highly in most of the world apart from Britain itself
Billy's face through out was so golden!
OMG 3:54 this been killed me 😂😂😂😂 no way did he get mark from sas!
What an awesome end tip - I hope they all do it
We have the exact same problem in Northern Ireland. Lots of sites either don't deliver or charge a fortune despite being domestic.
Its an extra cost, you have a small population. You either pay the cost or lose the service, its really that simple.
SAVING THE WORLD! alot of love for joe
A lot of people don’t realise this but it’s the same in Banff, and probably the surrounding areas. Although we’re part of Aberdeenshire, Because we’re right at the top they class us as the Highlands and Islands even though the highlands is like 4 hours away lol
Joe, can you also address the delivery problem with Northern Ireland? Many UK website said they delivered to UK but when I enter my postcode, they said it is not covered.
Dpd have got a base in Inverness now yet we still have to pay extra. Unfortunately the loophole would only work if you send a parcel through them. When you buy goods off other websites it’s then that you get clobbered. Postcode discrimination!
Joe, "Never get off the boat".
Their response at 8:15. was complete garbage and said in such a way as to not answer the challenge at all. Straight up marketing speak for " F**k you pays us our money "
I live a few miles outside of Aberdeen and often get items delivered to family in the city as its significantly cheaper.
How are they getting awards for a great service?
Multiple times I have had DPD as the delivery courier and they ALWAYS messed it up. On rye days when I said I would be at home, they didn’t deliver on those days. On the days I said I wouldn’t be home, they tried to deliver on those days. Then an iPhone went ‘missing’. From overnight delivery from a well-known supermarket, it eventually took 34 days to deliver the phone. I was promised compensation by the service provider and it was never backed up.
Once my contract is done, I am going elsewhere. Just have to wait until March 2022…
In my experiences (and heard from many others), DPD are usually really good. Maybe to do with DPD in your area. I've always had issues like this with Hermes and Yodel though.
Just don't change to hermes, they suck lol
DPD are really good in my area. Problems with DPD seem to be very localised unlike Hermes and Yodel where it is usually bad up and down the country.
Try getting a delivery in The Republic of International to a rural area. I get a sinking feeling if I know that DPD are making the delivery, their customer service team members change regularly.
Birdy
That last tip is very helpful. I'll definitely keep that in mind.
Me too lol
This is the reason Americans are terrified about oligarchs trying to privatize our postal service. People in rural areas just wont get mail because it just wouldnt be profitable.
As a Scottish person who has done the Glasgow-Ullapool journey so many times, what was his problem with the toilets at Ralia? I've used them before and they're not that bad.
I’ve only just discovered this guy and omfg he is absolutely hilarious and awesome
this is the best video i have seen for a LONG time
Same problems to the Isle of Wight as welll ! as it's classed in the "highlands and islands"!
Because it's an island mate
@@muscies Lololololol
@@muscies which the Highlands aren't.
How dare a business charge more for further journey that’s less popular. Not hard to work out the costing
Even Aberdeen is classed as highlands lol
I bought a small gassless mig from a company on ebay. Free delivery to mainland UK.. £65 delivery to my address in Orkney.
I wouldn't usually give these arse holes my money but it was a really good deal. So i had it delivered to a relatives house in England for free, then he sent it to me via parcel force for £12.
There's so many online sellers who flatly refuse to send even small items to us.
This was awesome. He gave them the chance to fix it and they said nah. So he fixed it for them lol
Yes, Hermes won’t charge you extra, but you’ll never get your package because it’s dropped off at an auction house in Birmingham instead!
😂
They stopped at a bit that has a toilet 😂
At Ralia. Maybe it was closed. Hope he didn’t pick up any ticks while he was fossicking around in the landscaping.
I'm 80 miles north of Inverness and don't deal with companies who have a delivery surcharge
Fashion. Icon.
**Laughs in New Zealand**
I live 70 miles south of Inverness and still experience a surcharge with certain companies, its a joke!
7:39 i think i should visit scotland, dayum 🤣😍😋
1 thing I took away from this was.... Inverness looks like a beautiful place to live 😅
Try delivery to nunavut canada
I wonder how long that loop hole will be there now
all that for a 2 hour drive??? as a canadian thats baffling to me! I'm in Ottawa, the closest major city to me is montreal. it's about 2 hours away. thats a quick day trip for many people here, like people literally go there for shopping or concerts and come back the same day. its so close that if i wanted to mail something there i might just pay the train fare and make a day trip of it for fun.
DPD love surcharging from internet retailers everything north of Stirling
Billy! Was not expecting that!
Living in the Republic of Ireland makes it almost impossible to get things delivered...WHY for heavens sake..
Hermes do charge more for delivery to Highlands and Islands
DPD conveniently forget there’s a major rail line that runs to Inverness, the A9 is a major road that HGVs have no problem on and Inverness has a decent airport. DPD should stop pretending Inverness is somewhere in the Arctic Circle wilderness with no transportation, when it clearly isn’t.
Did anybody unclench after they saw Billy smiling at the end?
Some couriers delivery free of charge to Inverness, but charge extra for the 9 miles I live beyond Inverness. Pathetic.
DPD are the worst courier
Its all about the trunking and hub / spoke model
DPD doing that delivery charge does not surprise me, there is a reason my dad refers to them as "Delivery Pillocks Direct"
Loving it but the canned laughter is really annoying
Considering the facilities available to delivery drivers this seems pretty accurate.
What’s the brand name to the top that joe is wearing
Nice Jumper, Joe. :)
That was enjoyable! He's one seriously funny guy. My new no. 1 comedian!
This was fantastic! I live in Delaware in the USA. We were the first state. So we are a tax free state. This seems very unfair to treat this adorable place like it is offshore. Dosnt make any sense! Bless you folk and I really hope it gets better.
I live in Hawai'i and I can tell you the trouble we have with shipping stuff...
That is one of the few times additional costs are justified I'd say. I mean come on mate you literally live in a tropical paradise in the middle of the Pacific, I'd say its fair to assume expensive amazon delivery comes with the territory
When was this filmed? You were not the only well spoken Englishman there last weekend lol
went to a posh part of inverness there lol
In all fairness to hermes they didn't need to charge more because you probably wouldn't get it 🤦♀️
It was a surprise when I tried ordering items and websites tell you they don't deliver to Inverness and trying out England postcodes work. And these from UK websites with UK physical stores 😅Delivery to/within Inverness still does take a bit longer than expected though. I imagine the number of oxygen tanks needed to make the trip to IV make things slower?
Oh, someone addresses Big Clive's continuous problem.
Loyal male. Really funny.
Maybe because of the extra logistics involved
It's the same in Dublin. So many companies won't deliver to Dublin.
Joe Lycette = Legend!
Joe should do something about our tax fees. Is incredible what they charge out here in Uruguay, to deliver a book which costs 7 USD, it will cost you 45 USD approx. to deliver. Is insane.
Very useful tip to use the United Kingdom drop-down!
A well spoken Englishman came to save them; did Joe bring a friend?
And then they Chuck it over the fence ! Cheers 🍻
Me in fought agustust rn
I would love to see him take on blizzard mainly because they keep saying hey this game is exactly how we made the last one the remake is exactly same as the original then you look at it I'm like well when this guy summons in his enemies I don't have to have a seizure warning in the original in the new one I'm going to have to have a seizure warning anytime I bother playing or streaming it or anything hell it'd be great if the game itself decided to State yes seizure warning as you start the game mainly because I get this loading screen option that pops up whenever my friend summon something in or I just get this random flashing thing across the screen the entire screen just flashes a few times and you're like I'm I'm getting blinded I already have to deal with a little bit of a seizure warning every now and then now I don't want to have to deal with it as bad it gives me headaches and stomach issues so I kind of want it to stop they keep saying we made fixes to the game so this stuff wouldn't be in it anymore but it still is
Fancy tackling the bullshit about surcharges to Northern Ireland, not only from Mainland UK, but also from the Republic of Ireland FFS! What's the point of the NI Protocol?
🌹🌹🌹
I feel sorry for poor billy.
Well spoken?
They're a private company , just ship with royal mail or Hermes instead
You might be blaming DPD for a lot of this, but business rates are lower and businesses know they can get away with a delivery surcharge at certain postcodes. Sometimes, it might not be DPD's fault.
I'll tell you who is..
Parcel force.
Especially post Brexit
DPD.. owned by La Poste; the French don't really want to service remote areas; use British business.
really? did you forget that there are many remote areas in France, *AND* that France has got many Islands, like Reunion Island, and Guadeloup and Martinque etc.. all very remote
😂 riiiight
@@xTerminatorAndy try and focus.. this is about the U.K.
My grandmother would like her sunglasses back
Amazon makes it delivery drivers pee in bottles
Do all British people say "Currier" instead of "Courier" or is it just a Hugo Boss thing?
This is how it's pronounced.
@@Gobbbbb well yeah, but only if you don't know how to say it correctly. There's an "o" in it, use it.
@@RubyDoobieScoo There's also an H in ghost, how do you pronounce that?
Guh-host? No.
@@Gobbbbb oh my god, you say "gost"? That's terrible, see a speech therapist.
@@Gobbbbb according to Google you and Hugo Boss aren't using the British pronunciation, it's probably just a regional bumblefuck pronunciation.
A company is out to make money, the highlands are sparsely populated. If you stop them from charging these extras just expect delivery services to get cut off.
A place with a lower population will always incur a higher premium than high population places.
I think you missed the point of the show, my guy. We know.
Been Inverness beautiful city well all of highland are a different world
Technically highlands are separated by water with a few land bridges buts it’s definitely part of uk
What are you on about? What water?
Source - Inverness resident
Technically you are talking bollocks. You possibly mean the Great Glen fault line, but loads of the highlands, including most of Inverness, is south of it.
@@spa-town1937 exactly!
Doesn't everyone just order their stuff from Amazon now any way?
No
It’s only very recently that Amazon deliveries didn’t come by random courier anyway. Amazon specific deliveries only began here during lockdown.
Royal fail...
Still better than royal mail
Royal mail is same price everywhere in the UK
And they don't nick your stuff
couriers get paid on the ammount of parcels they deliver highlands are a couriers nightmare
That's why all the major companies (Royal Mail excluded) use the same "last mile" carrier.